Opera PMS Reference Manual Hotel Edition V5.0Reservation1Front Desk1.1Arrivals and Check In1.1.1Searching for ArrivalsThe Arrivals function is the gateway to checking in guests with or without reservations. You can search for incoming guests via a number of customizable criteria, check them in, or perform a walk in.To search for arriving guests, follow the steps below:1)From the main menu, select Front Desk.2)Select Arrivals.The ARRIVALS screen displays.The top portion of the screen provides a variety of fields to narrow your search for the arriving guest. The bottom portion of the screen displays reservations and search results in the grid.3)Enter the search information into the appropriate fields. Select Advanced toproduce more search options. Use the Clear feature to remove all searchoptions and begin a new search.NOTE: Commons fields used in searching for arriving guests are the Name, CRS No/TA Rec Loc, and Conf. No.)4)Select Search to display results.With a reservation highlighted, various function buttons become available. Below are the addition features and functions on this screen:•Lamps in the lower part of the screen alert you when the reservation has preferences, deposit or cancellation requirements, shares, profile notes,reservation comments, routing, or other features associated with it.•Check In offers a quick check-in of the highlighted reservation. Refer to the “Checking In a Guest” section of this chapter for more instructions.•Cancel removes the reservation of an expected arrival (the reservation is no longer displayed on the Arrivals dialog box and the reservation statuschanges to Cancelled). You can cancel an expected reservation if the guest has not made a deposit to guarantee the reservation, if the reservation is a duplicate, or if the guest informed the property that they would not arrive. Canceling a reservation releases the room back to availability.NOTE: If the guest has made a deposit, you cannot cancel the reservation with this option. You must refund a deposit through the Cashiering module.•Reinstate returns a canceled reservation to reserved status.•Reg. Card prints a registration card for the highlighted guest. The default registration card is automatically selected. If no default card exists, theRegistration Card screen prompts the user to select a registration card from the Registration Cards reports group.•Profile displays the profile screen for the selected reservation.•Options display the Reservation Options dialog box without displaying the full reservation.•Edit displays the Reservation screen for the selected reservation.1.1.2Checking In a GuestFollow the steps below to check in a guest:1)From the main menu, select Front Desk and Arrivals.2)Search for and highlight the arriving guest.3)Select Edit if the guests’ accommodation needs to change in any way (additionalnights requested or a change in room type. Otherwise, select Check In.The PAYMENT METHOD screen appears A Room number automatically assigns for the room type reserved. If no rooms are available, the Room field is blank.4)To change the room number assigned, or to search for an alternate room, clickthe drop down arrow next to the Room field.5)Search for and highlight an available room (clean or inspected), and select OK toreturn.The Method of Payment defaults from the reservation. Whether the presented method of payment is the same or needs to change, swipe the credit card at thispoint for accuracy purposes. If the card is not available to swipe, manually enter the card or payment details.6)Click the drop down arrow next to the Method of Payment field to select theform of payment. Alternately, if there are multiple forms of payment (i.e. a credit card for room and tax and one for incidentals), select the ellipsis button next to this field.7)Enter the Credit Card No. and Expiration Date.8)Select OK to save.9)Answer Yes or No to print the registration card. This depends on your hotel’sprocedure for registration cards.A message displays confirmation the successful check in.10)S elect OK to complete.1.1.3Checking In a Walk-In GuestGuests that arrive without reservations are walk-in guests.To perform a Walk-In, follow the steps below:1)From the main menu, select Front Desk and Arrivals.2)Select Walk In.The RATE QUERY screen displays.3)Complete the Rate Query screen and select OK.The RESERVATION screen displays.\4)Complete all fields as outlined in the Reservations chapter of this manual.NOTE: Choose “Walk In” as the Source.5)Select OK to save the check in.NOTE: It is very important that you select OK while performing a walk-in. If you select Save, OPERA only saves the reservation but does not move forward with the check in.A confirmation message displays reading, “Check In [Guest Name]?”6)Answer Yes.The PAYMENT METHOD screen displays.7)Confirm the payment information or change it as needed. Remember to swipethe credit card if applicable.8)Select OK to save.A message displays asking to print a registration card.9)Answer Yes or No to print a registration card.A message displays to confirm the successfully check-in.10)Select OK to complete.1.2Queue Reservations1.2.1Placing an Arrival into QueueThe Queue feature helps your hotel to manage guest arrivals before their room is available for assignment. Reservations put on queue go into a priority list for Housekeeping to attend to first. Coordinated Front Desk and Housekeeping operations help to better service guests and prioritize assigning them clean rooms upon arrival.A reservation does not necessarily have to have a room number assigned to be in the queue. You may place a room reservation on queue without pre-assigning a room number. As soon as a room is available for the particular reserved room type, you may assign a clean/inspected room and complete the check-in.To place an arriving reservation into the Queue, follow the steps below:1)From the main menu, select Front Desk and Arrivals.2)Once you locate the guest reservation, highlight the record and select Options.3)Select Queue.A message prompts to place the reservation on Queue.4)Answer Yes.A confirmation screen displays indicating the guests’ status in the Queue.5)Select OK to complete.1.2.2Managing the QueueOnce a reservation is in the queue, the Front Desk can manage the queue by following the step below:1.From the main menu, select Front Desk and Queue Reservations.The QUEUE RESERVATIONS screen displays.Reservations already placed in queue display on this screen in priority order. Click on any column header to resort the display. Note the Q-Time and Room Status columns.2. If a reservation is ready to check-in and the room is available, highlight the reservation and select Check In. Continue the process to check in the reservation as outlined earlier in this chapter.3. To alter a reservations place in the queue, highlight the record and select Priority to move the reservation to the top of the queue.Additional features within the QUEUE RESERVATIONS screen are as follows:•Resv. display the reservation record for the highlighted reservation. •Details display the ROOM EDITS screen for the guest's room when there is an assigned room number to the guest.•Statistics displays a detailed view of the current reservations in queue. •Report prepares and prints the Queue Reservations report.1.3In House Guests1.3.1Searching for In-House GuestsThe IN HOUSE GUESTS screen allows you to view and modify reservation information and/or profiles of in-house guests. This feature is identical to the RESERVATION SEARCH screen, except that reservation statuses do not list on this screen (since the guests are in-house).To search for an in-house guest, follow the steps below:1)From the main menu, select Front Desk and In-House Guests.2)Enter in the desired search information (i.e. Name, Room No., etc). SelectAdvanced for additional search criteria options.3)Select Search.Search results display in the grid at the bottom of the IH HOUSE GUESTS screen.1.3.2Editing In-House Guest RecordsIt may be necessary to modify a guests’ stay information after the guest has checked in. For example, when a guest wishes to extend their stay, editing thein-house record is required.To modify an in-house guest reservation, follow the steps below:1)From the main menu, select Front Desk and Arrivals.2)Enter search criteria (i.e. Name, Room No., etc.) and select Search.3)Highlight the record and either double-click it or select Edit.The RESERVATION screen display for that guest.4)Make any applicable modifications to the in-house record and select OK to savechanges.1.3.3Canceling a Check-InFrom time to time, there may be a need to return a guest’s reservation status from checked in to reserved. For example, if you accidentally checked in an incorrect reservation, it may be necessary to cancel that check-in.NOTE: Canceling a check in can only happen on the day of arrival while no charges exist on the guest folio. In addition, canceling a check-in does NOT cancel the reservation – the record only returns to a Due-In status.To cancel a checked in reservation, follow the steps below:1)From the main menu, select Front Desk and Arrivals.2)Enter search criteria (i.e. Name, Room No., etc.) and select Search.3)Highlight the incorrectly checked in reservation record.4)Select Cancel C/I.A message displays asking if you indeed would like to cancel this check in.5)Answer Yes.A message displays asking if you would like to block the room.6)Answer Yes to leave the room number pre-blocked on the arriving reservation.Answer No to return the reservation to a due-in status, without having a room number pre-assigned.1.4Additional Front Desk Features1.4.1Accounts – Posting MastersPosting Masters are reservations and folios that exist only for billing purposes. Another name for a Posting Master (PM) is a House Account. Posting Masters commonly exist for Banquet charges and internal financial purposes. The Accounts feature is a simple way to check in Posting Masters or House Accounts.To use the Accounts function, follow the steps below:1)From the main menu, select Front Desk and Accounts.The ACCOUNTS screen displays.2)Enter the profile Name used to create the posting master or the last name of aguest. Select the ellipsis button next to this field to access the PROFILESEARCH screen for locating existing company or guest profiles.3)Enter the First Name of the guest if the PM is for an individual rather than acompany or group.4)Enter the Date From and Date To for the arrival and departure date of the PMaccount.5)Enter the “PM” Room Type for posting master. Click the drop down arrow toselect the PM room type or simply type “PM” in the field.NOTE: Your hotel may have several different types of Posting Master room types. If this is the case, select the room type that best serves the intended purpose of the reservation. For example, if creating the reservation for a Banquet Charge, the hotel may have a room type called PB (Posting Banquets).6)Click the down arrow next to the Room field to select any available roomnumber from the AVAILABLE ROOMS SEARCH screen. Most PM roomnumbers are in the 9000 series (i.e. 9001, 9002, etc.).7)Enter the Rate Code defined by your hotel for PM accounts (i.e. HOUSE).8)Enter the Market Code defined by your hotel for PM accounts (i.e.H=HouseUse).9)Enter the appropriate Source Doe defined by your hotel for PM accounts (i.e.HU=House Use).10)S elect OK to complete the account.If the Date From date for the Posting Master is the current business date, a message displays asking if you would like to check in the guest.11)Answer “Yes” to check in the PM account.1.4.2Room Assignment – IndividualThe Room Assignment feature offers a variety of useful functions, allowing you to easily pre-block rooms for your arriving guests and speed up the check in process at the desk when working with large group check ins. If there are a large number of special room type requests or VIP arrivals, pre-blocking rooms can help eliminate last minute rushing to prepare rooms for their arrival.To individually pre-assign room numbers to incoming guests, follow the steps below:1)From the main menu, select Front Desk and Room Assignment.The ROOM ASSIGNMENT screen displays.NOTE: This screen only displays reservations that do not have a room number assigned.2)Enter the search criteria desired for the arriving guests to pre-block.3)Highlight the individual reservation you wish to pre-block and select Assign. The Housekeeping ROOM ASSIGNMENT screen appears.4)Highlight the desired room number and select OK.The reservation pre-assigns to a room and removes from the display.1.4.3Room Assignment – AutoThere may be a need to have the system automatically assign rooms to guest. For example, if it is your hotel’s policy to pre-assign all incoming VIP rooms, or all members of a group, the Auto feature is the most practical way to assign rooms.To automatically assign rooms to a range of reservations, follow the steps below:1)From the main menu, select Front Desk and Room Assignment.2)Using the search criteria in the ROOM ASSIGNMENT screen, search for thereservation that you want to assign rooms, such as a group or all incoming smoking guests.3)Select the Auto option.NOTE: The Auto option automatically assigns rooms for any reservations displayed in the main ROOM ASSIGNMENT screen. Searching for the reservations prior to selecting Auto is strongly encouraged.The AUTOMATIC ROOM ASSIGNMENT screen displays.4)Choose the Assign radio button at the top of the screen.5)To assign certain room types or specific features (i.e. King Non-Smoking, 3rdFloor, etc.) make the applicable selections on this screen (i.e. Room Type, Smoking, Floor, etc.).6)To vary the Housekeeping statuses in the assignment process, select the checkboxes to the right of the screen for Dirty Rooms, Clean Rooms, andInspected Rooms.7)To use the preferences indicated on the guests’ profiles and reservations, checkthe Use Associated Preferences feature.8)When completed entering information, select Start.As the system automatically assigns a room to each reservation, in the Status section of the screen shows the room number assigned to each. After completing the automatic room assignment, the display counts the rooms assigned and unassigned.NOTE: If reservations fail to assign during this process, change the selection criteria and attempt the automatic assignment again. Typically, reservations with too many preferences or limited availability on clean/inspected rooms cause reservation not to assign.1.4.4Room Assignment – UnassignTo remove pre-blocked rooms from arriving reservations, follow the steps below:1)From the main menu, select Front Desk and Room Assignment.2)Select the Advanced search option and place a check mark in the IncludeAssigned Res. box.3)Search for the reservation(s) to unassign rooms and highlight the desiredrecord.4)Select Unassign.To remove a range of reservations with pre-blocked rooms, follow the steps below:1)Search for existing pre-assigned reservations using steps 1-3 above.2)Select Auto to display the AUTOMATIC ROOM ASSIGNMENT screen.3)At the top of the screen, select the Unassign radio button.4)Input any search criteria to narrow the reservations affected (i.e. Group,Arrival Date, etc.) and select Start.All rooms that meet the criteria are no longer pre-blocked.1.4.5MessagesThe Messages function enables you to send messages to individual guests, groups of guests, and selected guests such as a Party or Block. The database retains an unlimited number of messages for every guest, with functionality to mark them as “Received” or “Not Received”, as well as the ability to print messages on a standard message form. The database retains messages in the system until you delete it or until the End of Day sequence (Night Audit) following the recipient guest's check out.All features explained in the “Reservations” chapter of this manual also apply in the Messages function of the Front Desk. Typically, when leaving a message for an individual, the Reservations Options is the most practical place to manage the message for the guest. When managing messages for multiple guests, the function within the Front Desk menu allows extended capabilities.CREATE A NEW MESSAGETo enter a new message for a guest using the Front Desk > Messages feature, follow the steps below:1)From the main menu, select Front Desk and Messages.The main MESSAGES screen displays.2)Select New.The SELECT GUESTS screen displays.3)Input the Name or Room of the party to receive the message(s) and select Search.4)Place an “X” next to the guest and select OK.The NEW MESSAGE screen displays.5)Enter the caller’s information and message as learned in the “Reservations” chapterof this manual.6)Select OK to deliver the message.EDIT AN EXISTING MESSAGE:To edit an existing message from within the SELECT GUESTS screen in theFront Desk > Messages feature, follow the steps below:1)Search for and highlight the guest with a message to edit. Select OK.The main MESSAGES screen displays.\2)Highlight the message to alter and select Edit.The EDIT MESSAGE screen appears.3)Make any necessary changes to the caller information or message text.4)Select OK to save changes.If you sent this message to more than one guest, a message prompts you to save the change for the current guest only or for all guests who received this message.5)Select This Guest or All Guests, as appropriate.DELIVER MESSAGES:When you relay a message to a guest, either verbally or via a printed message, the message delivers to the guest and marks as received. This prevents accidentally delivering the same message to guests more than once.To deliver a message to a guest and mark the message received, follow the steps below:1.Select Front Desk and Messages.2.Search for the party to receive the message(s).3.Highlight the message and select Receive to indicate that you have given themessage to the guest. To marked multiple messages, place an “X” next toeach message (or choose All to mark all messages) and then select Receive.1.4.6Traces – Viewing and ResolvingVIEWING DEPARTMENT TRACES:Traces are internal interdepartmental messages that serve as reminders for other employees. Traces assist the hotel in taking actions on guests’ special requests.For more information on entering traces directly on a reservation, refer to the “Reservations” chapter of this manual.Follow the steps below to view existing traces for your department:From the main menu, select Front Desk and Traces.The TRACES screen appears.2. Click the drop down arrow next to the Department field in the search criteria and choose your department (i.e. Front Desk, Reservations, Housekeeping, etc.)3. Select OK to return to the TRACES screen.4. Ensure the check box next to Unresolved is active to only few traces that require action.5. Select Search.Traces for your department display in the results grid.6. To view details or modify on an individual trace, select Edit.The TRACES – EDIT screen displays.7. Make any applicable modifications and select OK to save changes.RESOLVING EXISTING TRACES:To resolve an existing trace on a reservation or multiple reservations, follow the steps below:1)Locate any traces for your department as outlined in the previous section.2)Highlight the trace that has a completed action, and select Resolve.3)To resolve multiple traces at one time, place an “X” next to each trace and thenselect Resolve. To resolve all department traces, select All and then Resolve.1.4.7Wake Up CallsThe Wake-Up Calls function allows you to set, view, and delete wake up calls for rooms, guests within a room, or room blocks. The Wake-up Call feature is functional with a PBX interface. If no active PBX interface functionality exists, it is possible to use this feature to log manual wake up requests for reporting.To create new wake-up call and manage the call log, follow the steps below:1)From the main menu, select Front Desk and select Wake-up Calls.The WAKE-UP CALLS screen displays.2)Select New.The WAKE-UP CALLS - NEW screen appears.3)Enter the Room number or click the down arrow to display the IN HOUSEGUEST SEARCH screen.4)Enter in the Time of the wake-up call, and the Date From, No Days, To if thedates requested are more than one night.5)To select to set wake up calls for an entire group, click the drop down arrow nextto the Block field and select the appropriate group.6)Enter any Notes regarding the call request.7)Select OK to save.The new wake-up call displays in the grid.NOTE: You may set up individual wake-up calls for guests sharing the same room, whether or not they have individual phone extensions. If you select a room with shares, sharing guests list individually on the IN HOUSE GUEST SEARCH screen. You may select the sharers individually to set up separate wake-up calls.From within the WAKE-UP CALLS screen, there are several additional functions.•If you manually deliver a wake-up call, you may change the status of the wake-up call directly in the grid from “Pending” to “Completed” or “NoAnswer”. This feature marks the actual time the PBX Operator delivered the wake-up call.To print a Report of all wake-up call requests, select Report.Page 21 of 21。
2019年6月B级考试全真试题Part I Listening Comprehen s i onDirections: Tliis part is to test your listening ability. It co邓ists of 4 seclio邠Section ADirections: This section is to test your ability to give proper respo邓es.There are 7 recorded questions in it. After each question, there is a pause. The questio邓will be spoken two times. Whenyou加ar a question, you should decide on t加correct a邱wer from the 4 choices markedA), BJ, CJ and DJ given in your test paper. Then you should mark the co竹esponding letteron t如A邓we�·Sheet with a single -line through t如center.Exam ple: You will hear:You will read: A) I'm not sure.B)You're rig凡．C) Yes, certainly.D)That's interesting.[25 mi nutes]From the question we learn that the speaker is asking the listener to leave a message. Therefore, C) Yes, certai11ly is ti伲correct answer. You should . mark CJ on the Answer Sheet with a single line through the center.[A][B]回[D]Now the test will begin.1.A) Yes, I am. ·,B)·Don't mention it.2.A) Never mind. ;! ,B) All right.3.A) Nice.B)I think so.4.A) Take it easy.B)No, thank you.5.A) Take care. .B)Go ahead.6.A) Very nice.B)Mind your head.7.A) See you agai!t ..B)I'd love to.C)Sit down, please.C)Sur e,·. I w诅．．C)Sure.C)Not at all.C)Here you are.｀.C) Glad to meet you. , ·,. ''D) .Quit�convenient.9)Dqn't'Yony.D)Don't be late.Sec tion B D}Let's go now.D)Yes, it is. D)Yes, ple邸e.D)See you later.D)No problem.Directions: This section is to. test your ability .. to .understand short dialogues. 劝窃e are 7戏co1rled d吵gues in it. After_ each_ dial_oguf!, there is a recorded _question. Both the dialogues andquestions 11:ill be spok叨two t_i1�es .. 师en you hear a question, you should decide on thecorrect answer frorrJ, the 4'cho�ces marked A), BJ, CJ and DJ given in your test pap你Then you sho叫d mark t朊corresponding letter on the A邓W钉·S如et ivith a single linethrough t朊center.Now listen to the dialogues.8.A) She is邸operat or.C)·She�a docto r.B)She is a»urse.D)She is a driv�r.9.A)To go to study abroad.C)To pay for her debt.B)To .m ove to anoth er city.D)To raise money for her business�10.A) A new prod uct desi gn.C)The pay raise.r-sal es servi ce.D)The sales plan.B)Afte11.A)Bo ok a tic ket.C)See a doctor.B)Pla ce an ord er.D)Rese1ve a room.B 19.6-112.A) Having an interview.B)Doing an experiment.13.A) On TV.B)In a job fair.14.A) She is over the speed血讥B)She is on the wrong way.C)piscussing a new design.D)Planning a budget.C)From a magazine.D)Online.C)She is making a phone call.D)She is smoking while driving.Sect ion CDirections: In this section, ti花？噜e are 2 recorded conversations. After each conversation, there are some ？攻ecorded questi01岱.Both the conversations and questions will be spoken two times. When you加ar a question, you should decide on the cor r ect answer from the 4 choices marked A), B_入CJ and D) given in your test paper. Tl砌you should mark the corresponding letter on theA1iswer S加et with a single line through the center. Now listen to the conversations. Conversation I15.A) To change an order.B)To ask for leave.16.A) 80.B)100. Conversation 217.A) A sun hat.B)A T-shirt.18.A) He is the manager of the store.B)He is one of her friends.19.A) 140 dollars.B)200 dollars.C)To cancel an appointment.D)To apply for a job.C)118.D)180.C)Sports shoes.D)Sun gl邸ses.C)He is a regular customer.D)He is a new customer of the store.C)240 dollars. ··D)300 dollars.Section DDirections: In this section you will hear a recorded short passage .. The passage is printed in the test paper, but with some words or phrases missing. The passage will be read three times.During the second reading, you·are required to put the missing words or phrases on theAnswer Sheet in order of the numbered blanks. according to what you hear. The thirdreading is fo r you to check your writing. Now the passage will begin.Thank you very much for meeting with me yesterday about our project. I really appreciate your help. And we'll take your suggestions into consideration when we 20 for the next year.It was _zl_ to have·someone like you who has·had experience with similar projects.I appreciate your ta�g the time out of your busy schedule to 22 me.I'll 23 to send you a follow-up when this project is completed. Please let me如ow if I can 24 the favor and when.Part II Vocabulary & Structure [10 minu t es} Directions: This part is to test your ability to construct correct and meaningful sentences. It consists of2 sections.Section A . l1 l Directions: In this section; there are JO incomplete sentences. You are required to. complete each one by deciding on the most appropriate word or words from the 4 choices marked A), BJ, CJ、andB 19.6-225.D). Tl芘n you slwuld niarlc the co门·esponding letter on加Answer Sheet with a single linethrough the cmiter.ca巧were invented, mru曲nd h邸山e扣nt of self-driving cars or driverless cars.A)Even though B)Just because C)Ever since D)As if26.In yeru1, to come, robots will be much more iI11proved tl1an we have now.A)what B) where C) which D)when27.It \.V as not U11til 2016the company opened a branch office in thls city.A)which B)what C)who D)that28.She said that when they fu1,t the finn, she found it difficult to fmd an ideal location.A)s尥1ted B)w山start·C)start D)have started29.Most of them said they felt a血ous when a new job.A)search for C)searched forB)searching for D)were searchlng30.If you need further guidance, feel free to an appointment with our advisor.A)see B)relate C) make D)agree31.The team leader fre q uently hls members of the goals and objectiv�s of the project.A)renlinded B)thought C)appointed D)consideredpanies that encourage a balance between work and home life will be more stable· awhole.A)with B)as C)over D)of33.Some experts believe that the race for the Internet of Things is simil扛the e扛ly history ofWindows and Android.A)for B)in C)with D)to34.No matter what size of your business, your success will always lie in your ability tocustomers.A)give in. B) deal with C)turn out D)look at Section BDirections: There are 5 incomplete statements here. You should fill in乡each-blank with the pro严form of加word given in brackets. Write the word or words in the corresponding space on theAnswer S如et.35.I enjoy (work)——_for this company bec a use·they take care of their'employees as well as theircustomers.36.The job market for college graduates IS rmproving (slow) —... ,according to a recent report.37.The company has created 3D printed parts that are (strong)than ev�r before,38.To apply for t�e position, applic� 区(require)_to create an, online account..39.We have to consider what we should gain and what we should give up under this (arrange)\Part III Reading Comp r ehen s ion· ·1·'l·[35 m i nute s] \D i rections: This part is to test your reading·ability. Ther e are 5 ta sks for you to fulfill. You should 'I')\\ re叫the re叫ing materials carefully and do the tasks (is you are inst1--u cted.B 19.6,3Task 1 Directions: After reading ti 比following passage, you will fi切d 5 questions or unfinished statements, nunibered 40 to 44. For each question or stat 彻ent,there are 4 c加ices marked A), BJ, CJa叫DJ.You slwuld nialce the correct clwice and mark the corresponding letter on theAnswe1·Sheet _with a single line through the ce讥er.Does it seem like hotel cos岱just go up and up? It's true that they rise each year. Rates for rooms in 2019 are over 15% more than 2018. Here are some tips to help you make the best decision.Look for extras. The more services yo皿rate includes, the more you can save your money. Make sure you use the facilities you will actually need, or you'll spend more than you need to. Common extras that can save you a lot are free breakfast, free Wi-Fi, and kids eat free. So take advantage of them during your stay. Stay in hotels right outs i de the city center. If the costs for transportation won't be 'high, you can frequently get a good deal this way. You could also look into staying in the university district of a city. Hotels are more affordable (廉价的），cheap eating places are plentiful (充足的）and public transportation is convenient.Go out to eat. Though room service sounds really great, prices for food on the hotel menu can be twice as much as you would pay for the same food at a restaurant.40.What is TRUE of hotels according to the fl 汀st paragraph?A)More hotels are to be built soon.B)Hotel costs increase year by year.41.One piece of advice to hotel guests is A)to use all the hotel entertainment equipment B)to take your family members along with you C)to take advantage of the common extras included in the rate D)to eitjoy as many facilities provided by the hotel as possible C)Hotels are in great demand today.D)Hotel c os 岱rise over 15% each year.42.One advantage ·of staying in the university district is ... A)the friendly environment , C) easy access to the univer sity library B)more entertainment activities D)the conve nient publi c trans porta tion 43.Why ar�you advised !O go out to eat'Yhen you are . sta 亚1g at 、a hotel? A)Food served in hotels is too expensive.C)Food in a restauran t is really great.B)Restaurants offer be杠er services.44.The passage is mainly about how to A)best enjoy room se忒ce in hotel B)save money while staying in a hotel D)Room service has liinited food varieties.C)choose a hotel in a university district D) make use of common extras in a hotel Task 2 Directio 郎：The Jo肋wing is a poster. After reading it,'!fO'«will-find 3 questions or u可inished 乓'statm 归ts,numbered 115 to 47-For each question or stat 叩ent,the r e are 4 choices . marked AJ, BJ, CJ and D). You should rn�ke the correct choice and mark the co1responding letter on t如Answer Sheet with a single line through the cent 你B 19.6-4onstruction Clean-Up By Jones Cleaning HI! Mll<e Jones here from Jones Cleaning Services. I see you have a pretty big project going on here and I thought you .may need some help cleaning ft up for the new occupants.My company Is experienced in all phases of construction clean-up and we would love the chance to bid the final cleaning of your project. Give me a call at the number below… rv1cesJones Cleaning ServicesNotes: bid投标The construction clean-up specialistsFully lnsured-Bonded-1000/o Satisfaction Guaranteedbonded_有担保的45.What kind of service is provided by the company?A)Equipment rental.C)Software designing.、B)Machine repairing.D)Construction clean-up.46.What should you do-if you want to . invite the company to bid for your project?A)Call M让e Jones.C)Post your invitation for bid online.B)Visit the company's manager.D)Send a bid form to Jones Clean-up Servi 岱＆47.What guarantee does Jones Cleaning Services promise in the poster?A)The latest design.B)The lowest price.Task 3C 100 ercent satisfaction. ) p D)The use of green materials.Directions: The following is a poster about the service p?'ovided by Norris & Stevens. 加泗di叨'it,you s加uld complete the information by filling in the blanks marked 48 to 52 (in no more than 3 word$) in the table below. You should皿ite your a 讼沺窃s on the A 农九ver Sheet co 汀espondingly.Attention Residents: Norris & Stevens is pleased to offer residents the ability to pay 。
1. Each individual should ALWAYS consult with their physicianor other health care professional to determine proper adjustment and usage.2. The brakes should be in the locked position when pausing forextended time period.3. All wheels MUST be in contact with the floor at all timesduring use. This will ensure the rollator is properly balanced.4. Maximum Weight Capacity 250 lb - EVENLY DISTRIBUTED.ALWAYS observe the user weight limitation on the hangtag of this product and on the chart referenced at left.5. Ensure handgrips DO NOT twist on rollator handle - otherwisedamage or injury may occur.6. ALWAYS test to see that the rollator and attachments areproperly and securely locked in the open position BEFORE using.7. After installation and before use, ensure that all attachinghardware is securely tightened.8. ALWAYS use caution when using the rollator on wet andslippery surfaces. DO NOT use the rollator on stairs and steep inclines.9. DO NOT hang anything from the frame of the rollator. Itemsshould be placed in the basket or tote bag.10. The rollator basket has a weight limitation of 11 lbs (5 kg). Thetote bag has a weight limitation of 10 lbs (5 kg). Items placed in either the basket or the bag should not protrude from the basket or bag.11. Before attempting to reach objects or pick them up from thefloor by reaching down between your knees, place feetsecurely on the floor. Use EXTREME caution when reaching for any object.12. GF Health Products, Inc. assumes no responsibility for anydamage or injury caused by improper installation, assembly or use of this product.13. Inspect rollator weekly or on a set routine preventativemaintenance schedule for normal wear and tear. If anycomponent is not in proper working order or appears worn, contact your Lumex dealer for repair and/or appropriate replacement parts.14. If the hand brakes fail to stop the Rollator, contact your GFHealth Products, Inc. authorized distributor immediately for adjustment or replacement.Safety Guidelines –Please Read Before UseInstructions for Use –Please Read All Instructions Before Use.Please consult a healthcare professional for the proper adjustment.Opening the Rollator1. Remove Rollator and other components from carton.2. Spread handgrips apart to open frame completely.3. Push down locking mechanism to secure the frame. NOTE: Ensure locking mechanism is locked and secure before each use.Folding the Rollator1. Pull up on the locking mechanism knob towards the rear part of the frame to release the lock.2. Push the two handgrips together.Using the Hand BrakeBrakes should be used in one of the following methods:• To Remain Stationary: Hold the hand brake up.• To Continue Mobility: Release the brake. To unlock, pull up on the top portion of the brake handle.• To unlock, pull up on the top portion of the brake handle.CAUTION : Always lock hand brakes when user is immobile.Adjusting the Height1. Consult with healthcare professional for proper adjustment.2. Install the adjustment knob into one of the adjustment holes by turning clockwise.3. Repeat steps 1-2 for the other side.Make sure that the height adjustment is at the same height for both handles to ensure safety and proper use.NOTE: After adjusting the height, the brakes of the rollator must be checked and, if necessary, adjusted.Attaching Basket, Pouch or Tote BagBasketInstall the basket underneath the seat. On some rollator models, the basket is designed to fit underneath the seat or in the front by positioning the hooks on the front seat support frame.Pouch and Tote BagHang the tote bag between the rollator frame tubes and secure with snap button flaps.Items 609201P , 609201M, 609201B3-Wheel CruiserInstrucciones e Informacion de la GarantiaImportante: Lea Antes de UsoUser Instructionsand Warranty InformationImportant: Read Before UseCaracterísticas• Mejora movilidad y provee mas independencia al usuario siempre en la calle• Diseño robusto y facil de doblar hace que el rodador es fácil de usar, doblar y almacenar para transporte conveniente • Agarres de mano ergonómicas y frenos de mano permite a usuario operarlo con facilidad• Viene completo con bolsa para almacenaje de cosas personales• Ruedas de 8" son ideal para uso adentro y afuera • Capacidad de Peso Máximo 250 lb - DISTRIBUIDO UNIFORMEMENTEFeatures• Improves mobility and allows for greater independence for the user on the go• Robust & easy to fold design makes rollator easy to use, fold and store for convenient transport• Ergonomic hand grips and hand brakes allow user to operate with ease• Complete with pouch for storage of personal items • 8" wheels are ideal for indoor and outdoor use• Maximum Weight Capacity 250 lb - EVENLY DISTRIBUTEDHandgrip Locking Hand BrakeAdjustmentKnobLocking MechanismMaintenance• For dust and dirt, wipe Rollator gently with damp, soft cloth.• Inspect wheels periodically for wear or damage. Use a mild soap and water solution to clean, rinse with clear water, then dry with a soft cloth.• Never use organic solvents, abrasive cleaners, or scouring pads on any part of the rollator.• Verify operation of the brakes and have them adjusted if necessary by your GF Health Products, Inc. authorized distributor.• Inspect rollator weekly or on a set routine preventative maintenance schedule for normal wear and tear. If any component is not in proper working order or appears worn, contact your GF Health Products, Inc. distributor for repair and/or appropriate replacement parts.• If handgrip or hand brakes are loose, DO NOT use. Contact your GF Health Products, Inc. authorized distributor.• Replace any broken, damaged or worn items immediately.• For the best service from your rollator, always use replacement parts from GF Health Products, Inc.• Periodically inspect the casters and caster stems for assemblytightness and verify that the wheels are free of hair or other debris that could interfere with free wheel operation.。
2023年6月英语六级真题及参考答案六级试卷采用多题多卷形式，大家核对答案时，找准具体选项内容，忽略套数！网络综合版：听力第一套Conversation OneM: Hi Lily, how's the new apartment?W: It's okay.M:What? How can it be just okaywhen last week you were thrilledabout the place and keptnosting photos of it online?W:Well,【1】 last week whenfmoved in, the apartment seemed cozy, justthe right size forone person. But nowit just seems tiny, shabby and solitary.M: Al that's the problem. You missyour roommates from university,don't you?W: I'm going to sound like G idiot【2】because Iused to complain to youall the time about how crowded ourdormitory room was, and about allthe things they did to irritate me, likewatching movies late at night withoutheadphones, or talking loudly early inthe morning. But now Imiss themterribly.M: Of course you do. That's perfectlynormal. When I got my first place,Iremember thinking I could ti wait tolive by myself and get away from myjuvenile roommates and all their annoyipghabits.【3】 But then began issing them and feelinglonely and thinking that our dormitory was like paradise. Even though there were six of us guys inone small room.W: I thought it was just m who reltlike thiat.M: Look, you lived at home with us.And then you had three roommates.And this is your first time living alone.So i hard But your first apartmentis a milestone in your life. And youshould celebrate it. Tell me about theapartment.W: Actuaily, it's not bad. In fact, it'spretty adorable. Now that I have decorated it and it has et rjthing Ineed. I have a kitchen to cook in thebathroom al! to myself.And then anothes room with my bed at one endand the sofa, a small table and chairsat the C herend.M: That does sound adorable, and【4】Ican't wait to see it. And neither canmom and dad.Question 1: What was the woman'sfirst impression of the apartment?Question 2: Why does the womansay she's going to sound like an idiot?Question 3: What do we learn about the man when he left thedormitory to live on his own?Question 4: What is the man say hecan't wait to do.W: Welcome to our program book talk. Q5.ourgyest today is FrankJonesiditicbf our education system and the author of new book,How to reform our universitres.M: Hello, Susan.W: Frank, you support radicallychanging universities in America. Yes.Q6.I believe that the purpose of highereduad grefo prepare young peopleto enter the workforce and that ourcurrent system fails to do this, We'reallocating too many resou disciplines that don't match the needsof employers.W: I think your attitude to education isa bit cynical Frank. Surely the purpose of university is to prepareyoung people to participate fully incivic life rather than just to find wellpaid jobs.M: Susan, many young graduates struggle to find any job let alone agood one. The job markc isgrim.Particulaniior students who studythe arts. I agree that it isn't easy foryoungr gegple to find work, but youpropose closing down alt departments that aren't directlyrelated to science and technology. Isthat really the solution?M: You're overstating my paint. Q7.My argument is that we need it use moer of our budget on areas like science and engineering. To do that, we needto take money from subjects likeliterature and musicW: Q8,But the arts have value. They'rean important part of our culture.studying literature or music or sculpture might not result in a job inthatae But it helps young people tothink about the world in a.deeperway, which makes them b citizens and makes fora better society.M:l agree that the arts are valuable tosociety, but it's naive to think that notonly tk miost talented, but allstudents should study them at university level. The odds are verycompetitive, and most graduates willend up with a great deal of debt,obtaining a degree that has littlevalue on the job market.Question 5. What do we learn from theconversation about the man?Question 6. What does the manbelieve is the problem with the current AmericanSystem of Higher Education?Question 7. How should the educationbudget be allocated according to theman?Question 8. What does the woman saythe arts can do?Passage OneDo you ever have the annoying feetingthat you don't have time to really thinkanymore? You're not alone.【Q9】A variet dtdrs have conspired to robus of time for reflectionourselves and our lives.preoccupied minds are rarely Silent.The average person receives hundredsof texts and voice messages a day. Andholidays for many of us are action-packed weeks more likely full of familyactivities than opportunities fortranquility and contemplation.【Q10】Regular reflection,howe,underlies all great professionals. It's a prerequisite for you to recharge yourmental batteries. See things in a newlight and tap into your creativity.Almost all of the great advisors that Ihave studied have found ways to getaway from it all and contemplate theirlife and work. Some researchers in thefield of creativity, in fact, believe thatinsight occurs during the reflection and relaxation that follows aCeriod of intense actvity.Schedule your time for reflection aboutyourwork ora particular proiect you're engaged in. I usually biock outhalf an hour. Don't answer the phone.Push your papers to the side. Sketch,make lists, draw mind maps of ideasthat come to you. At the end, write down any emerging ideas.When you're alone, stop worrying andthink. A lot of our downtime is spentworryingabout troublesc ne thihgs inour lives or fantasizing aboat how we'dlike our lives to be.【Q11】 Revisitthings during moments of relaxationafter a periodnof intense work. This iswhenwe are the most creative.Question 9 What do we learn about thefeeling that one doesn't heeitime tothink anymore?Questica 10 What trait do all greatprofessionals share?Question 11 What is some researchersbelieve is conducive to creative ideas?Passage Twohad post offices The first opened in 1859 in asettlement founded by migrants searching for gold,Life could be unpredictable outwest. Gold failed to appear. Drought ruinedfarmers, and settlers clashed with_NativeAmericans.On the settlement's location now stands asprawling University campus. Amid all thechanges, one feature remained constant: thepostal service. The maps tracing America'swestward expansion are telling in 1864 therewere few postat branches on land controlledby Native Americans, which still accountedfor most of the West. Over the next 25 years,post offices grew quickly. Colonization'of theWest could be regarded as a result of biggovernment rather than pioneers.【13】Asfederal subsidies and land grants temptedpeople into the deserts and plains, the postkept them connected.In the mid-19th century, the Post OfficeDepartment was far from a centralizedbureaucracy. To keep up with migrationpatterns, postal services were added toexisting businesses.【14】The federal government commissioned private wagons themail. Short term contracts were granted tolocal businessman to act as postmasters.These partnerships enabled the mail to quickly followmigrants helping knit togetherremote parts of the country.Mr. Bellavance, a digital historian, wrote abook on the history of the US postal service.【15】 He used the data science to analyzehistorical trends, Most strikingly he built anaccompanying website, complekw;Tinteractive maps.They show readers-howwithin a generation the postal service helpedcolonize a continent. These online interactivemaps illustrate the formative power of snailmail.Q12 What does the passage say AboutColorado before it became a state?Q13 How did the postal service contribute toAmerica's westward expansion?Q14 What did the federal government:do tomeet the increasing demand for the postalservice in the West?Q15 What did Mr. Bellavance do to study thehistory of the US postal service?听力演讲1In last week's lecture, we discussed reasons whypeople forget things. This week we will discuss asurprising reason why we might remember somethings, anxiety. Think about something as simple asbuying a coffee. That may not seem like an experience that would make a deep impression onyour memory. But anxiety could change that. Q16.In fact, a new study suggests that people withhigher anxiety levels mightremembertertain information better than people with lower anxietylevels.That's because higher levels of anxiety may makepeople moresusceptible to negative feelings,putting them in a more negative state of mind. Thatin turn, may make them able to better remembersome events. Let's take a closer look at that newstudy now. Q17. In this study, tseardhersstarted by giving 80 undergraduate students ananxiety test. The test measure the participantsanxiety levels over the proceeding two weeks.Then, to test memory, the participants were showna series of neutral words one at a time. Some of thewords were printed onto photos of negative scenes,meaning images that could affect their emotionsnegatively, such as a photo of a car accident, or acemetery. The rest of the words were printed ontophotos of neutral scenes, such as a photo of a lakeor trees. Neutral words included words like table ordesk that don't elicit emotion.Later, the participants were asked to think back tothe words they were shown earlier, which causedthem to reenter either a negative or neutral mindset. The participants were then presented withanother set of neutral words, and their memory ofthese new words was tested.The researchers found that the new words presented to people in a negative mindset werebetter remembered by people with higher levels ofanxiety than those with lower levels of anxiety.In other words, when highly anxious individualstook in otherwise emotionallyneutral informationthat was presented to them, it became colored bytheir negative mindset, making them remember theinformation better. But these same effects were notseen in people with low levels of anxiety.Q18. Previous studies havefound that extremeevels of anxiety such as those experienced bypeople diagnosed with an anxiety disorder can bequite detrimentalto memory and cognitive performan But the highly anxious people in thisstudy represent individuals who are managing theiranxiety and for whom anxiety is not. a seriousproblem.Question 16. What does the speaker say the newstudy suggests?Question 17. What did researchers do first in thenew study?Question 18. What do we learn from previousstudies aboutlanxiety?Over the past 20 years, the u ternet hasgradually become a dominant featureof our lives. It has changed how wecommunicate with each other. And ithas definitely transformed the way wedo business with each other:Marketinghas also changed in a number of ways.For instance, in the past, consumershad to call a phone number and patiently wait on hold in order to getthe information they wanted.[Q19]Today, they want the informationimmediately. They'll go to the company's sociaLmediapdc nifostcomments and questions expecting toreceive an immediate response. If theydon't get their questions answeredsoon they'll move on to anothercompany that will answer themquickly.Marketing departments today need tofollow technological development.Forexample, this year smartphone issmarter than last years. s fariving cars are now on the road. Marketershave to do research on which techncingies:are coming into bsing,otherwise, they risk being leit behindin the virtual dust.Marketing has also changed due to theimportance of video. People don't justwant to read text. They walt to watchthings happening. Companies now have to explore how they can use videoon a consistent basis to share information about their sinesses.Fortunately, it's extremely easy toshoot something these days. All youneed is a smartphone.But what's the result of all this? Shorteraitention spans? We aren't the samepeople that we were 20 yedi ago. Notonly have we grown accustomed togetting the information we want instantaneously, our attention spansare much shorter. If something doesn'tcaptulc ourattention within a fewseconds. We're on to the next piece ofcontent.[Q20]Marketers need to figureout ways to speak directly to the customer's emotions and they need tofigure out how to do that as quickly aspossible. Once people are emotionallyengaged, they'll stick with you.If marketingi has changed this much inthe past 20 years, imagine what thenext 20 years will bring li ai recentsurvey, only 9% of marketers could saywith confidence that their marketingefforts were actually working. Theirconfidence is being shaken becausethe rules of the game change everyyear. That's why [Q21]it'simportant for marketers to pay attention to the latest technological devel and consider collaborating with technological innovators. That way,they'll be moving at the samepace asthe tech industry.Question 19 What does the speaker sayabout today's consumers?Question 20 How do marketers captureconsumers'attention as quickly aspossible?Question 21 What does the speakersuggest marketers do to meet futurechalletes?演讲3You might be surprised to learn that [Q22] thebenefits offriendships extend beyond people'ssociallifeand into their work, which is interestingwhen cd lili the extent to which peoplesacrifice friendships, or at least the time they spendwith friends because of the exte edihairsthey'redevoting to work. Just last week, rwas remarking toa colleague that I'm content with only one socialengagement per week. But according to recentresearch, that's evidently not enough.In an initial study of more than 700 respondents,scholars from an American university [Q23] analyzethe imrf thst:fiends as opposed to family haveon sel dem Jahd well-being. Friends came outsubstantially on top. That's because to be someone's mate is a voluntary act. Unlike familywho people rarely get to choose. The researchersfound that when people choose to cultivate andmaintain supportive friendships with an individual,it means that the person is valued and worthy oftheir limited time. Such sentiments of value andworthiness boost our self-esteem.The second study comprised more than 300 participants. It proved that the better we feel aboutourselves, the more likely we will perform our jobconfidently andcompetently. This follow-up studyfound that [Q24] non-work friends even improvedpeople's job satisfaction. They have as much of animpact on how much they love their jobs, as do thefriends they have at work, despite not actuallybeing at our place of work. These types of friendstend to be our preferred outlet fo nni aboutwork-related mattersyThis is an avenue that maynot be available at the office.So even though friendships can be easy to neglectwhen confronted-by pressures at work, or evenpressures at home, neglecting our friends can turnout to be harmful and counterproductive. That'swhy when determining how to create a better work-life balance, we need to consider not only how tobalance work and family demands, but also how tocultivate and sustain supportive friendships. It's for employees for flexible work arrangements. It'sirrelevant whether their need for a desired scheduleis due to say, parenting responsibilities, or a craving to hang out with their best mate. Whatmatters is the opportunity to engage in a nourishingactiyity outside of work. That will definitely have afollow-on effect at work.Q 22 What does the speaker say is interesting?Q 23 What did researchers from an Americanuniversity analyze in their initial study?Q 24 What did the second study find aboutmon-work friends?Q 25 What does the speaker suggest managers do?参考答案：1.A) She is drawn to its integration of design andengineering.2.D) Through hard work.3.C) It is long-lasting.4.A) Computer science.5.B) He is well known to the public.6.D) Serve as a personatassistant.7.D) He has little previous work experience.8.C) He has a high proficiency in several languages.9.A) They have fewer rules and pressures.10.D) They deprive kids of the opportunity todevelop team spirit.11.C) Let them participate in some less risky outdooractivities.12.B) Tech firms intentionally design products tohave short lifespans.13.C) List a repairability score of their product.14.D) Take the initintive to reduce electronic waste.15.A) It can be solved.16.B) How to prevent employees from cyberloafing.17.C) Cyberloafing may relieve employees of stress.18.A) Taking mini-breaks means better jobperfontance.19.D) There were no trees.20.B) He founded a newspaper and used it topromote his ideas.21.B) The state government declared it the officialArbor Day.22.B)They moved ou of Africa about 60,000 yearsago.23.D) The discovery of two modern human teeth inChina.24.A) There must have been some reason for humanmigration.25.D) What path modern humans took to migrateout of America. 听力第二套参考答案：作文：心理健康Mental well-being is regarded as a state of health where a person is able to address normal stresses in daily life. Recently,this state has been grasped as much attention as physical health.Obviously, there are several factors that affect people's mental well-being. Firstly, a strong contributor to mental well-being refers to the state of a person's usual environ-ment. Adverse environmental circumstances can lea negative effectson psychological wellness. Living in a positive social environment, in contrast, can provide protection against mental challenges. Secondly, people's lifestyle can also impact their mental health. Smoking, a poor diet, alcohol con-sumption, substance use, and risky sexual behavior may result in psychological harm. Smoking, a poor diet, alcohol consump-tion, substance use, and risky sexual behavior may result in psychological harm. Worse, such behaviors have been linked to depression.In conclusion, because mental health is so important to general wellness, it's important that you take care of your mental health. Talking therapy, meditation and maintaining a positive outlook on life all contribute to people mental health. With a positive mental state, all areas of life will go towards active de-velopment.友好的讨论When faced with differing opinions, we should try to reach agreement through friendly discussion and reasonable argu-ment. In our daily life, it is common to see college students struggling with a polite and logical way when their views differ from others'. Apparently, this issue has sparked public con-cerns.Friendly discussion allows individuals to share their perspec-tives and opinions in a respectful manner. This can lead to a better understanding of each other's viewpoints and poten-tially even finding common ground. In addition, reasonable ar-gument allows individuals to present evidence and logic to sup-port their position, which can help persuade others to see their point of view. However, it is important to note that not all disagreements can be resolved through discussionand argu-ment alone. In some cases, compromise may be necessary to reach a resolution that satisfies all parties involved.To sum up, friendly discussion and reasonable argument, to a large extent, are of great use. We should be open-minded and engaged in such practices.教育的目标Education has played an increasingly crucial role in modern so-ciety. We aim education on different levels at cultivating the to-be successors of our global village. One important goal that education is trying to achieve is help students master the ways to acquire knowledge.Of all the capabilities one can develop to acquire knowledge in being educated, three sorts are of the greatest significance.First of all, students who are receiving education definitely know that they are always ignorant of some branches in th eocean of knowledge, which can keep them modest and more willing to explore their unfamiliar realms, even deeper if they've already done so. Moreover, students can imitate what their teachers or professors do in or our of class and then gradually acquire the ability to undertake more scientific re-search and intellectual inquiries alone. Last but not least,youngsters who are accustomed to being educated at school or college are more likely to keep studying as a life-long habit,which will have a substantially positive effect on their own life and the future of the human world.In my perspective, education is one of the most marvelous social inventionsthat ever existed in human history. Without it, the whole globe can never continue developing further in a civilized and prosperous direction.星火英语版：听力部分（共2套）第一套1.B) It was warm and comfortable.2.B) She misses her roommates she used to complain about.3.C) He had a similar feeling to the woman's.4.A) Go to see the woman's apartment.5.D) He has published a book recently.6.C) It has not prepared young people for the job market.7.A) More of the budget should go to science and technology.8.D) Cultivate better citizens.9. A) It is quite common.10. B) Engaging in regular contemplation.11. D) Reflecting during ones relaxation.12. C) There existed post offices.13. D) It kept people in the deserts and plains connected.14. B) It commissioned private wagons to carry the mail.15. C) He examined its historical trends with data science.16. A) Higher levels of anxiety may improve people's memory.17）C) They measured the participants' anxiety levels.18.B) Extreme levels of anxiety can adversely affect cognitive performance.19. D) They expect to get instantaneous responses to their inquiry.20. C) Speaking directly to their emotions.21. B) Keep up with the latest technological developments.22. D) Friendships benefit work.23. A) The impact of friends on people's self-esteem.24. D) They increase people's job satisfaction.25. A) Allow employees to have a flexible work schedule.第二套1. A) She is drawn to its integration of design and engineering.2.D) Through hard work.3.C) It is long-lasting.4.A) Computer science.5.B) He is well known to the public.6.D) Serve as a personal assistant.7.D) He has little previous work experience.8.C) He has a high proficiency in several languages.9.A) They have fewer rules and pressures.10.D) They deprive kids of the opportunity to develop team spirit.11 C) Let them participate in some less risky outdoor activities.12. B) Tech firms intentionally design products to have short lifespans.13. C) List a repairability score of their product.14. D) Take the initintive to reduce electronic waste.15. A) It can be solved.16.B) How to prevent employees from cyberloafing.17.C) Cyberloafing may relieve employees of stress.18. A) Taking mini-breaks means better job perfontance.19.D) There were no trees.20.B) He founded a newspaper and used it to promote his ideas.21.B) The state government declared it the official Arbor Day.22.B）They moved ou of Africa about 60,000 years ago.23.D) The discovery of two modern human teeth in China.24.A) There must have been some reason for human migration.25.D) What path modern humans took to migrate out of America.翻译部分（共3套）1.中国文化出口近年来，越来越多的中国文化产品走向全球市场，日益受到海外消费者的青睐。
