Email Etiquette 国际商务邮件礼仪

外贸英语丨英文商务邮件格式和礼仪在现代商业环境中，电子邮件被广泛应用于商务沟通和交流。

特别是在国际贸易和外贸行业中，英文商务邮件相对普遍。

良好的邮件格式和礼仪可以帮助保持专业形象、促进良好的商业关系。

以下是一些关于英文商务邮件格式和礼仪的指导原则：1. 主题行 (Subject line)主题行应简洁明确地概括邮件主题。

这对于收件人快速理解邮件内容至关重要。

避免使用模糊的主题行，可以明确指出邮件的目的和重要性。

示例：Re: Order Confirmation / Inquiry about Product Pricing2. 称呼 (Salutation)以礼貌的形式对收件人进行称呼，根据对方的职位和姓名选择适当的称呼。

示例：Dear Mr. Smith / Dear Dr. Johnson3. 引言 (Introduction)在邮件的开头，介绍自己或提到最近的接触。

例如，引用之前的邮件或谈论谈论之前的会议等。

示例：I hope this email finds you well. / It was a pleasure meeting you at the trade show last week.4. 正文 (Body)在邮件的正文中，要清晰、简洁地表达主要信息。

使用段落将不同的主题分开，以提高可读性。

句子应该具有一定的礼貌性和正式性。

示例：I am writing to follow up on our previous discussion regarding the order of 100 units of Product A. / I would like to inquire about the pricing and availability of Product B.5. 请求或提供 (Request or Offer)在邮件中表达清晰的请求或提供。

如果需要对方采取行动，提供具体的要求和截止日期。

学会英⽂电邮礼仪规范，让你veryprofessional 此前，我们讲过英⽂邮件的写法。

今天，你还需要知道Email Etiquette，这会让你very professional.英⽂电邮的写作，有3个基本要求：clearly, concisely, correctly （清晰，简洁，准确）Writing clearly, concisely and correctly in business is certainly something that both native andnon-native speakers need if they are to make an impact on their colleagues, clients and superiors. And this skill takes time to master.1Start with the right salutation⽤正确的称谓开头每⼀封电⼦邮件开头都应有称谓。

⽽具体称谓⽤什么词，取决于收件⼈的⾝份。

Dear Mr Bell or Dear Mrs Johnson - 如果你是初次给客户或上司发邮件，⽤这种形式。

正式，得体。

Dear Tom or Dear Sally - 如果你和对⽅有⼯作上的配合，可以使⽤这种形式。

虽然有⼈说现在已经没⼈⽤'Dear xx'了，但加上的话不失礼貌，⽽且这样⽤的⼈仍然很多。

Hello Tom or Hi Sally - 这种形式不太正式，经常⽤于普通同事之间，或者如果你和客户的关系发展得⾮常不错，也可以⽤这种形式。

或者你直接写'Tom,'也可以。

2Write in short paragraphs段落简短邮件的结构和布局很重要。

我们每天都要接收很多封邮件，想象⼀下如果你收到的邮件都是⼤段⼤段的⽂字，没有空⾏、没有逻辑，你该有多崩溃。

段落要简短，不要给收件⼈太⼤的阅读压⼒。

10 email etiquette rules every professional should knowThe average US employee spends about a quarter of the work week combing through the hundreds of emails we all send and receive every day.But despite the fact that we're glued to our reply buttons, career coach Barbara Pachter says plenty of professionals still don't know how to use email appropriately.In fact, because of the sheer volume of messages we're reading and writing each day, we may be more prone to making embarrassing errors — and those mistakes can have serious professional consequences.Pachter outlines the basics of modern email etiquette in her book "The Essentials Of Business Etiquette." We pulled out the most essential rules you need to know.1. Include a clear, direct subject line.Examples of a good subject line include "Meeting date changed," "Quick question about your presentation," or "Suggestions for the proposal." "People often decide whether to open an email based on the subject line," Pachter says. "Choose one that lets readers know you are addressing their concerns or business issues."2. Use a professional email address.If you work for a company, you should use your company email address. But if you use a personal email account — whether you are self-employed or just like using it occasionally for work-related correspondences — you should be careful when choosing that address, Pachter says.You should always have an email address that conveys your name so that the recipient knows exactly who is sending the email. Never use email addresses (perhaps remnants of your grade-school days) that are not appropriate for use in the workplace, such as "babygirl@..." or "beerlover@..." — no matter how much you love a cold brew.3. Think twice before hitting 'reply all.'No one wants to read emails from 20 people that have nothing to do with them. Ignoring the emails can be difficult, with many people getting notifications of new messages on their smartphones or distracting pop-up messages on their computer screens. Refrain from hitting "reply all" unless you really think everyone on the list needs to receive the email, Pachter says.4. Use professional salutations.Don't use laid-back, colloquial expressions like, "Hey you guys," "Yo," or "Hi folks.""The relaxed nature of our writings should not affect the salutation in an email," she says. "Hey is a very informal salutation and generally it should not be used in the workplace. And Yo is not okay either. Use Hi or Hello instead."She also advises against shortening anyone's name. Say "Hi Michael," unless you're certain he prefers to be called "Mike."5. Reply to your emails — even if the email wasn't intended for you.It's difficult to reply to every email message ever sent to you, but you should try to, Pachter says. This includes when the email was accidentally sent to you, especially if the sender is expecting a reply. A reply isn't necessary but serves as good email etiquette, especially if this person works in the same company or industry as you.Here's an example reply: "I know you're very busy, but I don't think you meant to send this email to me. And I wanted to let you know so you can send it to the correct person."6. Proofread every message.Your mistakes won't go unnoticed by the recipients of your email. "And, depending upon the recipient, you may be judged for making them," Pachter says.Don't rely on spell-checkers. Read and re-read your email a few times, preferably aloud, before sending it off."One supervisor intended to write 'Sorry for the inconvenience,'" Pachter says. "But he relied on his spell-check and ended up writing 'Sorry for the incontinence.'"7. Add the email address last."You don't want to send an email accidentally before you have finished writing and proofing the message," Pachter says. "Even when you are replying to a message, it's a good precaution to delete the recipient's address and insert it only when you are sure the message is ready to be sent."8. Double-check that you've selected the correct recipient.Pachter says to pay careful attention when typing a name from your address book on the email's "To" line. "It's easy to select the wrong name, which can be embarrassing to you and to the person who receives the email by mistake."9. Keep your fonts classic.Purple Comic Sans has a time and a place (maybe?), but for businesscorrespondence, keep your fonts, colors, and sizes classic.The cardinal rule: Your emails should be easy for other people to read."Generally, it is best to use 10- or 12- point type and an easy-to-read font such as Arial, Calibri, or Times New Roman," Pachter advises. As for color, black is the safest choice.10. Nothing is confidential — so write accordingly.Always remember what former CIA chief General David Petraeus apparently forgot, warns Pachter: Every electronic message leaves a trail."A basic guideline is to assume that others will see what you write," she says, "so don't write anything you wouldn't want everyone to see." A more liberal interpretation: Don't write anything that would be ruinous to you or hurtful to others. After all, email is dangerously easy to forward, and it's better to be safe than sorry.vt. 校对，校勘vi. 做校对工作∙recipient[ri'sipiənt]videon. 容器，接受者；容纳者adj. 容易接受的，感受性强的∙inconvenience[,inkən'vi:njəns]videon. 不便；麻烦vt. 麻烦；打扰勤劳的蜜蜂有糖吃∙accidentally[,æksi'dentli]videoadv. 意外地；偶然地∙embarrassing[im'bærəsiŋ]videoadj. 使人尴尬的；令人为难的。

27步电子邮件礼仪提示27 Email Etiquette Tips for ProfessionalsAUGUST 22 BY EMMANUEL BANKS IN WORKEven after the advent of social media and improvements in text messaging, email is still the mode of communication that continues to prevail in the professional realm. The ability to give direction, put out fires, and more without being face-to-face has enabled many businesses to use email as a productivity tool. However, there are times when professionalism goes out of the window, and etiquette rules are forgotten. Today, we will take a look at 27 email etiquette tips for business professionals.1. Greetings and Send-offsI never start an email with the contents. An email always begins with a sound introduction or with the recipient’s name. This will, in the beginning, let them know to whom they are speaking with. When you begin by acknowledging them by name (e.g. Hello, John Doe), you will let them know whom you intend on talking with. When you are done with an email, always finish by saying “Thanks”or “Cheers”, to practice good etiquette and respect.2. Know When to CallNot all communication has to occur through email. Once conversation begins to mention specifics, it may be wise to schedule a phone call—this can prevent misunderstandings and can even expedite your correspondence. It is also respectful to pick up the phone when a meeting, scheduled by email, is cancelled.3. Mind Your PunctuationProfessionalism involves knowing how to mind your punctuation. In a standard email correspondence, you should use periods and question marks about 95% of the time. Leave exclamation points to when your conversation is light-hearted, and you’re familiar with the recipient.4. The Clock is TickingWhen dealing with business, never keep them waiting. As the saying goes, “time is money”. You should never let a recipient wait more than two days for your reply. Just like a phone call, waiting on an email can hold up progress on whatever project you are attempting to establish. After all, isn’t that why you’re emailing and not using snail mail?5. Write it RightGrammar and spelling should be two considerations when emailing in a professional environment. Even though the content is the star of the email, ensuring that your grammar is in check allows the business acquaintance to know that you are taking the conversation seriously. Most email clients have spelling and grammar checks, so use them!6. Consider Company CultureLet’s be honest—while grammar and tone should be professional, we must still consider the companies that we are contacting. Inner business emails between more relaxed companies will of course be a bit different from, let’s say, the White House. While minding your grammar, continue to give off an approachable vibe while emailing.7. Engineer the Perfect Subject LineThe first thing your recipient sees is the subject line. Frankly, they will discern the importance of an email by a subject line before reading its contents. Make sure you leave a greatimpression by being mindful of capitalization, being concise, and to the point.8. Reply vs. Reply-AllNothing is more embarrassing than sending a mass email that was intended for only one recipient. This is the result of an email that began with multiple recipients. When replying, you will have the option to “Reply”—which emails the sender—or “Reply-All”, which sends your message to everyone the original message was sent to. Double check before sending, or you’ll be sorry.9. Consider The Privacy of OthersThere will be instances when you’ll have to send business emails to multiple recipients who may not know each other. The recipient’s email address is added to the “To:”section in average emails, but in multiple recipient emails, you should add the addresses to the “BCC”or Blind Carbon Copy section, to prevent others from viewing recipient addresses.10. Tailor a SignatureUnlike a greeting or send-off, an email signature is automatically added to the bottom of a message, where you can add a small biography and contact information. This doesn’t replace a quality greeting, but it does allow a new acquaintance to learn more about you and to know where to get in contact with you.11. Go in Vacation ModeSeveral times a year, during vacation, I usually find myself separated from my email. As seen in tip #4, time is of the essence, and it’s rude to leave an email in your inbox unanswered. To alert individuals of my absence, I add an auto-responder (through Gmail, but also available on other clients) mentioning of why I’m gone and when I will return.12. Be Mindful of LinksHackers have found ways to add viruses and malware to attachments and links. When forwarding emails, ensure that the links and attachments are safe. Also, reduce the number of chain messages you forward and never send any from an unknown recipient.13. Create a TL:DR SummaryTL:DR is an acronym standing for “Too long, didn’t read”. It’s quite blunt and is the case for many busy business acquaintances who simply are too busy to read long email conversations. For this reason, when forwarding or periodically when replying to conversations, summarize previous points in bullets to keep recipients up-to-speed on email contents.14. Job Search Tip: Resume and Cover LetterWhen searching for a job, email etiquette is of the utmost importance. When replying to a job board, always ensure that you include your resume and cover letter. By default, these should be attachments unless they explicitly are against them.15. Ask Before AttachingThe reason companies don’t like large attachments is because companies are given a specified storage space they pay for. Your large attachment eats up their storage allowance. Before sending a large attachment, or multiple ones, always ask for permission from the recipient.16. When is Irony Appropriate?Irony is a popular form of comedy for most people. However, in a business setting, you should shy away from it. Irony in any written form can be misunderstood at best, and at worst be taken as offensive. Save the irony for emails within your company.17. Rethink Your FontA company email isn’t a PowerPoint presentation from your sixth grade English project: leave the fancy fonts for another time. Not only does it come off as unprofessional, some companies may not have the email clients that can present such fonts. Besides, who wants to read Edwardian Script font anyway?Professional Fonts to UseTimes New RomanGeorgiaVerandaArialBook AntiquaCalibri18. Documents Open for AllObscure file types can prevent companies from being able to open the attachments you send, which can slow down business operations and projects. Leave attachment file types to PDFs, .doc, .txt, or .jpeg. They usually are of a reasonable size and can be opened on most machines and operating systems.19. Separate Work from PlayIt’s not wise to use your company email to send personal messages to friends and relatives. Use your business email for colleagues and business acquaintances only, for two reasons: to maintain the professional nature of your inbox, and to limit wasteful use of email storage space.20. Ensure Your Email Wasn’t TrashedIf you haven’t heard back from a receiver, chances are that they are busy. Inquiring on whether or not they got your message could make it worse, but there are times when emails are quite pertinent. Wait a week to a week-and-a-half if time allows, and if you still don’t have a reply, call them or dispatch another email.21. Make Your Intentions ClearWhen recipients only have a minute or two to read an email, you should make your message as concise and to the point as possible. Provide an outline in the beginning of the email of what you expect from the recipient before going a bit in depth.22. Connect Email to Your PhoneTo prevent recipients from waiting, connect your business email to your phone to ensure that you are able to reply to them in a timely manner. In the settings of most smart phones, you are able to adjust your signature.23. Inner Company AcronymsWhile acronyms are ill-advised to new acquaintances, creating company acronyms between co-workers can be a clever way to ensure that they understand the importance or intent of the message. Acronyms like “NRN”(No Reply Needed) can allow colleagues to know what messages are urgent and what can wait.24. Extend What’s in EmailIt’s easy to blame forgetting or misunderstanding a meeting request given through an email. Most email clients don’t have alarm systems. This means it’s your responsibility to apply outside the inbox what is relevant (creating calendar alerts for meetings, etc) to be productive.25. Consider Time DifferencesIt can be aggravating to request a call or meeting through email and not hear back within atimely manner. It is necessary, however, to ensure that this isn’t due to time zone differences. If you are requesting a call from an Australian acquaintance and you’re in New York, ensure time zone differences are worked out.26. Check Your CalendarTo prevent unnecessary back and forth emailing, it is wise to be mindful of traditions and holidays in the culture or religion of your recipient. If you are in a country where Christmas isn’t widely celebrated, it may not be wise to schedule a meeting for December 24th when the rest of your location is on business as usual.27. Inform Employees on EtiquetteIt’s fine and dandy to follow all of these email etiquette tips yourself, but if you are the only one following them, it still gives your business a bad image. Share valuable email etiquette tips with your co-workers to ensure the business name is kept sound.Let us know in the comments below of a moment when your email etiquette left a good impression on the recipient. Also, let us know when email etiquette was tossed out the window, and its outcome.Everyone nowadays gets way too many emails and spends too much time dealing with them Five Simple Yet Effective Tips for Managing Your EmailEmmanuel BanksEmmanuel Banks is an editorial director for the Mountain View based startup, Teens in Tech, where he covers news in the startup world and tips for teen entrepreneurs. When Emmanuel isn't writing, he enjoys traveling and trying out new gadgets.10 Email Habits That Make Others Hate YouNOVEMBER 7 BY MARYBETH MA TZEK IN PRODUCTIVITYThere’s a big difference between a well-written email and one that gets an immediate delete. Emails are the electronic equivalent of letters and that’s essential to remember as you sit down to write. If you’re looking to write emails that get attention and responses, stay clear of these 10 email habits that make others hate you.Sending Emails With No Point.Don’t just send an email because you can. Send emails only if there is a purpose behind it —you have key information to share, an update or are responding to someone else’s request. If you continually send emails without a point, people will stop reading them. Remember to be respectful of the reader’s time.Writing an Email in One Paragraph.If it’s a very short email, then this is OK to do, but if you are writing a lengthy email with more than one point, then include multiple paragraphs. Emails need to be composed like business letters and have clear introductions, middles and conclusions. Writing an email in just one paragraph makes it hard on your reader and doesn’t provide any visual breaks.Failing to Respond to Emails That Require Replies.Nothing is more annoying than asking someone a question and never receiving a response. The person clearly wants to know something and by not responding, you are creating confusion and stress, which no one wants or needs. If someone asks you a question and seeks a response via email, please respond. It just takes a minute or two to answer and everyone is happier in the end. Ifyou’re having trouble getting your inbox under control, check out these clever tips.Not Matching Your Email Content With the Subject Line.This shows poor writing and organization skills. Let’s say your email subject line says “Project Update,”but then the email’s content doesn’t include anything about that topic, leaving the receiver confused and irritated. If you’re unsure what your subject line should be, wait until you are done writing the rest of the email so you’ll get a better idea of what to write in the subject line.Leaving the Subject Line Blank.This annoyance is very close to the previous one. By not providing a subject line, the reader has no idea why you’re emailing and in today’s time-strapped workplace, you’re just going to induce a groan and possibly have your email deleted as they might suspect your email to be spam.Marking an Email “Urgent”When it’s Not.Please only red flag an email if it’s truly urgent. Remember the story of the boy who cried wolf? That’s what happens when you continually send emails marked “urgent”that’s really not. Receivers will stop taking you seriously if you continue to write ‘non-urgent emails titled ‘urgent.’Sending Error-Filled Messages.Sending an email without running spell check or reading over what you wrote before hitting send is a big mistake. Your emails say a lot about you —if you send emails filled with misspellings, incomplete sentences or bad grammar, you are telling the reader that you don’t care or worse yet, that you’re ignorant.WRITING IN ALL CAPS.Avoid this at all costs; using all capital letters sends the message to your reader that you’re angry or screaming at them.Using Texting Lingo.Emails are not texts so skip the LOLs, BTWs, and other lingo you use in your text messages. Please remember, emails are in the same communication category as a business letter and childish abbreviations aren’t necessary.Hitting “Reply All”When it’s Not Needed.This email habit will not only get people to despise you, it can also get you in a lot of trouble. First, avoid hitting “reply all”if you are only responding to one person, since the unwanted messages clog up readers’in-boxes and no one likes that. Secondly, by hitting “reply all”when you really should only be responding to one person can get you into trouble if you’re ripping on one of the other people in the email chain. Check out these tips to learn more about who to include and who to leave out in an email chain.Avoid these habits and you’ll make sure people won’t groan when they see your name in the “From”field when checking their emails.Do you sabotage your own productivity? 6 Common Work Habits that Sabotage Your ProductivityMaryBeth MatzekExperienced freelance writer and editor specializing in business writing, healthcare, insurance and manufacturing industries. Also always looking seeking to find that elusive balance between work and a busy family life.Five Important Things To Consider Before Sending That Work EmailAUGUST 7 BY BEN BRUMM IN WORKEmails are a large part of our day. Working as an IT professional will most likely mean you’re working with a computer for most of the day. Emails can be useful, but they can also be abused and be a distraction to being productive. Before sending an email, there are a few things you should consider.Does The Email Need To Be Sent?The first thing I think we should consider is if the email needs to be sent in the first place. A lot of time at work is spent reading and writing emails that aren’t all that useful. The fact is that email is just one of the communication methods that we can use when dealing with others. It has its advantages, but there are some downsides as well.Email is good if you need something written down or if action needs to be taken. A lot of the time, however, it’s overused. Emails are too long, they don’t have a point, and they are sent to too many people. Before you send the email, consider if there’s a better way of getting the information across.Could you call the person who you’re emailing to discuss it? Often a 15-minute discussion is more beneficial (and more efficient) than several back-and-forth emails. Are they in the same office as you? Can you walk over and see them? Both calling and an in-person conversation can be better suited than emails in many situations.Is The Email Too Long?IT professionals tend to be very detail-focused. We want to list all of the details, the explanation, the reasoning and research. We think this will help. In reality, it probably makes things worse.Emails are often much longer than they need to be. Remember that other people need to read this. The email should have a point, and it should be kept short. A few sentences is all you should need to get your point across. Any longer than that, and another communication method should be used. If it needs to contain detailed information, create a separate file and put a description in the email (and provide the file to them separately). Don’t make the email too long. You’ll get fewer responses and nobody likes to read long emails.Is There A Better Way To Send Attachments?If you’re sending attachments via email, there are a few things to consider. Size is one concern. Emails with attachments can quickly add up and they can really bulk up the size of your inbox. Sure, storage is pretty cheap these days, but some companies impose size limits on their mailboxes. This means you should be more considerate of large emails or emails with attachments.Versioning is another concern. Sending files via email can result it many copies of the file being available in many places. If it’s something that more than one person is working on, this can spiral out of control quite quickly. A better place to store this would be on a document management system (such as SharePoint). Many other systems have been created purely for this purpose. This way, there is one version of the document, which also keeps revision and change history. It also keeps your mailbox smaller!What Is The Point Of The Email?Before sending the email, you should step back and answer this question: what is the point of this email? What is it’s purpose? Are you summarising a discussion, reporting progress, or asking for action? Being able to answer this will allow you to create a more effective email when youactually write it.Too many emails get lost on this point, and don’t actually have a purpose. If it doesn’t have a purpose, it’s not an effective email, and your audience won’t get what they need from it. If you’re asking for action but don’t actually make it clear, you won’t get the response you need as well.Does It Have A Signature And Contact Details?Email signatures are, in my opinion, one of the most important considerations for an email. It’s a bit of text at the bottom that has your name, title, and contact details. Before sending an email, check that you have one at the bottom. Does it contain all of the important details? Are people able to easily contact you using this information if they have questions or comments?Using an email signature is a great way to get in contact with someone. Sure, some companies may have address books, but to use those, you often have to look up someone’s name and click a few times. If your details are in the email, people can just dial the number. This is also important in the future, if the email is older and someone has questions your details are still there and they can still contact you using those.I think if you consider these five points before sending an email, you’ll find the emails you do send are more effective and get a better response from others. What other considerations do you have?Email can be a great tool, and email can be a tool for procrastination or overwhelm: Top 10 Email Habits that Everyone Should HaveBen BrummBusiness analyst and software developer. Passionate about helping others improve their IT careers by providing advice and information.。

商务邮件礼仪英语As the world becomes increasingly interconnected, effective communication in the business world is crucial. One common form of communication in the business realm is email. However, just like any other form of communication, there are certain etiquettes and protocols to be followed when writing a business email in English. In this article, we will discuss the principles and guidelines of business email etiquette in English.1. Subject Line:The subject line of your email should be clear and concise, summarizing the purpose of your message. It should provide the recipient with a clear idea of what the email is about. By using a descriptive subject line, you can save the recipient's time and increase the chances of your email being read promptly.2. Greeting:Begin your email with a professional and appropriate greeting. If you know the recipient's name, address them using "Dear Mr./Ms. [Last Name]." If you are unsure about the gender or prefer a neutral option, you can use "Dear [First Name] [Last Name]." In a more casual or informal setting, you can also use "Hello [First Name]."3. Opening:The opening paragraph should be polite and briefly introduce yourself and the purpose of the email. State your name and your position if necessary. For example:"Dear Mr. Smith,I hope this email finds you well. My name is [Your Name], and I am reaching out to discuss [purpose of the email]."4. Body:The body of your email should contain clear and concise information. Divide your content into paragraphs to ensure readability. Keep your sentences and paragraphs brief and to the point. Avoid using jargon or technical terms unless the recipient is familiar with them. If necessary, provide relevant background information or context to help the recipient understand the content of the email clearly.5. Tone:Maintain a professional tone throughout your email. Avoid using slang, jargon, or informal language. Be courteous and polite, even if you are addressing a challenging or sensitive matter. Avoid using excessive capitalization or exclamation points, as they can be perceived as unprofessional or aggressive.6. Closing:End your email with an appropriate closing. Common options include:- "Thank you" or "Thank you for your attention" followed by your name.- "Best regards" or "Kind regards" followed by your name.7. Signature:Include your full name, job title, and contact information in your email signature. This allows the recipient to easily find your contact details if they need to reply or reach out to you.8. Proofread:Before sending your email, proofread it for any grammatical or spelling errors. Ensure that your content is clear, concise, and free of any ambiguous statements. Double-check that you have addressed the recipient correctly and attached any necessary files or documents mentioned in the body of the email.9. Response Time:Business emails should generally be responded to in a timely manner. Try to reply within 24 to 48 hours, even if it is just to acknowledge the receipt of the email. If you need more time to gather information or provide a detailed response, communicate this to the recipient in a prompt manner.In conclusion, following proper business email etiquette is essential for effective communication in the business world. By adhering to the guidelines outlined above, you can ensure that your emails are professional, clear, and well-received by the recipients. Effective email communication can contribute to building and maintaining strong business relationships.。

商务场合中的电子邮件礼仪与写作技巧在当今数字化的商业环境中，电子邮件已成为商务沟通的主要方式之一。

正确的电子邮件礼仪和高效的写作技巧对于建立专业形象和有效沟通至关重要。

本文将探讨在商务场合中如何遵循电子邮件礼仪并提升写作技巧，以确保邮件的准确性和有效性。

电子邮件礼仪1.尊重称呼：在商务邮件中应使用正式的称呼，如“尊敬的XX先生/女士”、“亲爱的XX团队”，避免使用太随意或太亲密的称呼。

2.清晰简洁：邮件内容应具体明了，并注意段落分明，避免过长致使内容难以理解。

3.尊重对方时间：在主题行中简洁明了地概括邮件主题，让接收者能够迅速理解，并在邮件中明确表达自己的意图。

4.礼貌用语：在邮件中使用礼貌用语，如“请”、“谢谢”、“感谢您的配合”等，展现出礼貌和尊重。

5.审慎使用抄送和密送：仔细考虑抄送和密送的对象，避免在不必要的情况下泄露其他人的电子邮件地址。

电子邮件写作技巧1.邮件结构清晰：邮件要有清晰的结构，一般包括问候、正文、结尾并附上你的署名。

确保信息层次分明，易于阅读和理解。

2.简洁明了：避免在邮件中使用过多的废话和不必要的描述，力求简洁明了，让接收者能快速获取重点信息。

3.准确表达：确保邮件内容准确无误，尤其是数字、日期、姓名等关键信息，避免因错误信息引起误解和混淆。

4.回复及时：尽可能及时回复邮件，展现出对工作和合作的负责态度，提高有效沟通的效率。

5.注意邮件格式：使用简洁、专业的邮件格式，如黑色字体、清晰的几何布局，避免在邮件中使用过于花哨的字体和排版。

商务场合中的电子邮件礼仪和写作技巧对于建立良好的商业关系和提升工作效率至关重要。

遵循正确的电子邮件礼仪和提升写作技巧，可以让您在商务沟通中更具备影响力和专业性。

希望以上内容能帮助您在商务场合中更好地运用电子邮件进行沟通交流。

Email Etiquette写电邮的礼节1.Be concise and to the point.言简意赅Do not m ake an e-m ail longer than it needs to be. Rem ember that reading an e-m ail is harder than reading printed communications and a long e-m ail can be very discouraging to read.回信时，用语要简练。

不要超过理应的长度。

因为过有间毕竟没有阅读打印出来的材料方便。

2.Answer all questions, and pre-empt further questions.回复所有的邮件，并预先提出潜在的问题。

An em ail reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive f urther e-m ails regarding the unanswered questions, which will not only waste your tim e and your custom er’s tim e but also cause considerable frustration. Moreover, if you are able to pre-em pt relevant questions, your custom er will be grateful and impressed with your efficient and thoughtful custom er service. Im agine for instance that a custom er sends you an em ail asking which credit cards you accept. Instead of just listing the credit card types, you can guess that their next question will be about how they can order, so you also include some order information and a URL to your order page. Custom ers will definitely appreciate this.在回复邮件时，要做到回答信中提到的所有问题，从而节省多次来往邮件的时间。

英文邮件礼仪In today's digital age, email has become an essential form of communication in both personal and professional settings. As such, it is important to understand and adhere to proper email etiquette, especially when writing in English. This article aims to outline the key elements of English email etiquette to ensure effective communication and maintain a professional image.1. Subject LineThe subject line is the first thing recipients see and should provide a clear and concise summary of the email's content. It helps the recipient prioritize and identify the purpose of the email. Including a subject line is crucial, as leaving it blank or using vague phrases may result in the email being overlooked or categorized as spam.2. GreetingBegin the email with an appropriate greeting based on your relationship with the recipient. For formal or professional emails, use "Dear" followed by their title and last name (e.g., Dear Mr. Smith or Dear Dr. Johnson). If you have a closer relationship, such as with colleagues or clients you are familiar with, you may opt for a more casual greeting like "Hello" or "Hi."3. SalutationThe salutation is the closing remark before your name. Depending on the context, you can choose from various options, such as "Sincerely," "Bestregards," or "Yours faithfully." The choice of salutation should align with the level of formality and acquaintance with the recipient.4. Clear and Concise CommunicationWhen composing your email, remember to be clear and concise in your message. Use short sentences and paragraphs to improve readability. Avoid using jargon or complex language that may confuse the recipient, especially if they are not familiar with technical terms. Take the time to proofread and edit your email for grammar, spelling, and punctuation errors.5. Respectful ToneMaintain a polite and respectful tone throughout your email. Remain professional, even if you are addressing an issue or expressing dissatisfaction. Avoid using offensive or sarcastic language, as it can be easily misinterpreted in written communication. Always assume a positive and respectful attitude, regardless of the circumstances.6. Reply PromptlyWhen receiving an email, respond in a timely manner. Aim to reply within 24 hours, even if it is a brief acknowledgement with a promise to address the sender's concerns in detail later. If you need more time to provide a comprehensive response, inform the sender about the expected timeframe for their answer.7. Proper FormattingProper formatting enhances the readability of your email. Use standard fonts, such as Arial or Times New Roman, and keep the font size between10 and 12 points. Break the content into paragraphs and use bullet points or numbering for lists. Avoid excessive capitalization or bolding, as it can give the impression of shouting or being overly forceful.8. Attachments and ForwardingIf you need to attach files, ensure they are relevant to the topic and clearly labeled. Consider compressing large files before sending to avoid overwhelming the recipient's inbox. When forwarding emails, make sure to remove any unnecessary previous conversations and provide a brief explanation of why you are forwarding the message.9. ClosingEnd your email with an appropriate closing remark, such as "Thank you," "Kind regards," or "Best wishes." Follow it with your full name, job title, and contact information if necessary. This provides recipients with the necessary information to respond or reach out to you if needed.10. ProofreadingBefore hitting the send button, take a moment to proofread your email once again. Check for any grammatical errors, typos, or incorrect information. Pay attention to the recipient's name, email address, and any other details that may impact the message's accuracy or delivery.In conclusion, following proper email etiquette is essential in ensuring effective communication in English. By utilizing clear subject lines, appropriate greetings and salutations, concise communication, respectful tone, and proper formatting, you can maintain a professional image and convey your message effectively. Remember to reply promptly, payattention to attachments and forwarding, and always proofread your email before sending.。

商务邮件礼仪高效沟通技巧商务邮件作为一种常见的商务沟通方式，是现代商业活动中不可或缺的一环。

因此，掌握商务邮件的礼仪和高效沟通技巧对于提高工作效率、树立职业形象至关重要。

本文将介绍商务邮件的常见礼仪规范和高效沟通技巧，帮助您提升邮件沟通的质量和效果。

一、商务邮件礼仪规范1. 明确主题在撰写商务邮件时，应该在邮件主题中简明扼要地概括邮件内容，准确表达自己的意图。

主题应该具体明确，以便对方一目了然。

2. 礼貌用语在商务邮件中，使用礼貌用语是非常重要的，可以有效地展示您的职业素养和尊重他人。

比如，使用"尊敬的"或"亲爱的"等称谓，结尾可以使用"谢谢"或"祝好"等礼貌措辞。

3. 简洁明了商务邮件应遵循简洁明了的原则，措辞要简洁、明了，避免冗长复杂的语句。

同时，尽量避免使用罗列的长句和长段落，以免给读者带来繁琐的阅读体验。

4. 格式规范商务邮件的格式应该规范整齐，包括明确的段落分隔、恰当的字体和字号选择等。

可以通过合理的段落间距、行距和标点符号的使用来增加邮件的可读性。

5. 避免错别字和语法错误在商务邮件中要尽量避免错别字和语法错误，因为这会给人留下不专业的印象。

在撰写邮件前，务必仔细检查拼写和语法，或者使用语法检查工具进行校对。

二、商务邮件高效沟通技巧1. 用清晰的语言表达商务邮件的主要目的是交流和沟通，因此在撰写邮件时要使用清晰明了的语言表达。

尽量避免使用模糊或含糊不清的词汇，确保对方能准确理解您的意图。

2. 简洁明了的段落将邮件内容分成多个简洁明了的段落，每个段落只包含一个主题。

这样的分段方式可以帮助读者更好地理解和消化每个主题，有助于提高邮件的可读性。

3. 使用有序的列表在商务邮件中，当涉及到列举事项或需要对事项进行分类时，最好使用有序的列表。

有序的列表可以清晰地展示每个事项的顺序和重要性，帮助读者更好地理解和处理。

4. 及时回复和跟进商务邮件通常是日常工作沟通的一部分，因此及时回复邮件并跟进相应事项是非常重要的。

【商务礼仪】商务电子邮件礼仪精在当今数字化的商业世界中，商务电子邮件已成为企业内外沟通的重要工具。

一封得体、规范的商务电子邮件不仅能够准确传达信息，还能展示发件人的专业素养和企业形象。

然而，要写好商务电子邮件并非易事，其中蕴含着许多需要注意的礼仪细节。

一、邮件主题邮件主题是收件人第一眼看到的内容，它应该简洁明了地概括邮件的核心内容。

一个清晰、有针对性的主题能够帮助收件人快速判断邮件的重要性和紧急程度，从而提高处理邮件的效率。

例如，如果是关于某个项目的进度报告，主题可以写成“项目名称进度报告具体日期”；如果是请求审批的邮件，主题可以是“请求事项审批申请你的姓名”。

避免使用模糊、笼统的主题，如“咨询”“重要”等，这样可能会让收件人感到困惑，甚至忽略你的邮件。

二、称呼与问候在邮件开头，正确的称呼和问候是基本的礼貌。

如果知道收件人的姓名和职位，应使用“尊敬的姓氏先生/女士”或“职位姓氏”，如“尊敬的王经理”“李主任，您好”。

如果不清楚收件人的具体姓名，可以使用“尊敬的先生/女士”或者“尊敬的相关负责人”。

问候语要根据收件人的关系和邮件的性质来选择。

正式的邮件可以使用“您好”，较为熟悉的业务伙伴可以用“你好”。

在一些特定的场合，如节日或特殊事件，可以加上相应的祝福，如“新年好”“祝您生日快乐”等，以增加亲切感。

三、正文内容1、语言表达商务电子邮件应使用简洁、准确、规范的语言。

避免使用过于口语化、随意或含糊不清的词汇和句子。

表达要清晰，逻辑要严密，让收件人能够轻松理解你的意图。

同时，要注意语气的恰当。

既不要过于强硬和命令式，也不要过于谦卑和讨好。

保持礼貌、尊重和专业的态度，以建立良好的沟通氛围。

2、段落结构合理的段落结构能够使邮件更易于阅读和理解。

可以按照内容的逻辑关系将正文分为几个段落，每个段落有一个明确的主题。

段落之间可以使用空行分隔，使邮件看起来更加清晰。

在重要的观点或信息前，可以使用项目符号或编号来突出，方便收件人快速抓住重点。

BUSINESS ENGLISH FOR THE WORKPLACE 英文邮件的基本规则Revision: A2(01/09/2018)1一、基本邮件礼仪(Email etiquette)英文邮件的礼仪成千上万条，大多其实都已经超出了“英文”的范畴，而是不管什么语言都要注意的，那我就不说了，我只说我印象最深刻的，而且和中文邮件有明显区别的，那就是感谢和道歉。

21）感谢中文邮件不喜欢太多客套话，废话少说，直入正题，但是美国人写邮件，哪怕是和熟悉的人，回邮件第一句话，都要感谢，所以他们的邮件都是 thank来thank去的，中文邮件没这种习惯。

开头，感谢别人回复自己的邮件（也可以用thank you，用在稍微正式场合，比如和陌生人发邮件）Thanks for the quick reply.Thanks for getting back to me.Thanks for the update on the situation.Thanks for the updated information.Thanks for gathering the information this week on this issue.3别人发邮件提供信息给你，中文邮件是懒得回的，英文邮件也习惯感谢，简单回复一个。

Thank you.Well noted.Noted/Received with thanks.Good information.42）道歉如果是回邮件回得晚了，先道歉，貌似中文很少有这个习惯(以下sorry也可以替换成apologize，更正式一点，发给重要的人或者群发）Sorry for the late reply.（中国人普遍用这一种，也有老外用，不过下面两种更多）Sorry I haven’t got back to you sooner .Sorry for the delay getting back to you.5如果是临时通知别人是什么事情Apologies for the late/short notice.如果是上一封邮件没写清楚导致收件人误解了I apologize if this was not made clear提前给别人预警如果自己的措辞过于强硬。

英文商务邮件礼仪With the rise of globalization, English has become the lingua franca of international business communication. As a result, knowing how to write an effective and polite business email in English has become increasingly important. In this article, we will explore the key aspects of English business email etiquette to help you navigate this professional communication medium.1. Email Subject LineThe subject line of your email should be concise, specific, and relevant to the content of the message. A well-crafted subject line allows the recipient to quickly understand the purpose of the email and prioritize their responses accordingly. Avoid using vague or cryptic subject lines that might confuse the recipient or be mistaken for spam.2. GreetingBegin your email with a polite and professional greeting. Use the recipient's name if you know it, or a generic greeting such as "DearSir/Madam" if you are unsure. Avoid overly informal greetings like "Hey" or "Hiya" in a business context. Remember to capitalize the first letter of the recipient's name or title.3. Introduction and PurposeIn the opening paragraph, briefly introduce yourself or remind the recipient of your previous interaction. Clearly state the purpose of your email in a concise and direct manner. Whether you are requestinginformation, making an inquiry, or seeking cooperation, it is essential to be clear and specific about what you need.4. Tone and LanguageMaintaining a formal and professional tone throughout your email is crucial. Use appropriate language and avoid colloquialisms or slang. Steer clear of jargon that might be unfamiliar to the recipient. Keep your sentences concise and easy to understand. If English is not your first language, consider using tools such as grammar checkers or online dictionaries to enhance the quality of your writing.5. Clarity and OrganizationOrganize the content of your email in a logical and coherent manner. Use paragraphs or bullet points to break down complex information and make it easier to read and comprehend. Clearly separate different topics or questions, and provide headings if necessary. This will help the recipient navigate the email and respond to each point more efficiently.6. Politeness and RespectMaintaining a polite and respectful tone is crucial in business email communication. Use phrases such as "please," "thank you," and "I appreciate your assistance" to convey your professionalism and appreciation. Be mindful of cultural differences and understand that what may be considered polite in one culture could be perceived differently in another. Show respect for the recipient's time by keeping your email concise and to the point.7. Closing and SignatureEnd your email with an appropriate closing, such as "Sincerely," "Best regards," or "Thank you." Use your full name and provide your contact information in your email signature. This includes your job title, company name, phone number, and any relevant social media profiles. Having a professional email signature helps establish credibility and enables the recipient to easily contact you if needed.8. Proofreading and ReviewingBefore hitting the send button, take the time to proofread your email for any grammar or spelling mistakes. Pay attention to details such as the recipient's name, important dates, and specific requests. It can be helpful to read your email aloud or ask a colleague to review it for clarity and coherence. Taking these extra steps will ensure that your email is professional and error-free.In conclusion, mastering English business email etiquette is essential for effective and successful communication in the global business world. By following these guidelines, you can convey your message clearly, professionally, and respectfully, fostering positive relationships with your international counterparts. Practice and experience will further refine your skills, ultimately improving your ability to engage in productive and meaningful business exchanges via email.。

商务礼仪之发邮件在现代商务交往中，发邮件已经成为了一种常见的形式，不仅节省了时间和成本，还提高了效率。

然而，发邮件也涉及到一定的商务礼仪。

以下是关于商务邮件礼仪的一些重要事项。

首先，邮件的标题应该明确和简洁。

邮件标题是接收者首先看到的内容，因此应该用简洁的语言准确地概括邮件的主题。

一个好的标题能够引起接收者的兴趣，同时还能让接收者快速了解邮件的内容。

其次，邮件的开头需要进行恰当的称呼和问候。

如果你知道收件人的姓名，最好使用正式称谓，例如“尊敬的先生/女士”或者“亲爱的XX先生/女士”。

如果你不熟悉收件人，可以使用“尊敬的先生/女士”作为称呼。

开头还应该包含一句简单的问候，例如“祝您一切顺利”或者“希望一切安好”。

接下来，邮件的正文应该简洁明了。

商务邮件应该言简意赅，内容明确。

不要使用太多的废话或者模糊的措辞。

如果你有多个要点需要讨论，最好使用分段的方式进行排列，每个要点都应该有一个明确的标题，以便于读者快速浏览。

另外，正文中应该避免使用太多的缩写词和俚语，以免造成误解。

邮件中的语气应该正式和礼貌。

使用敬语，尤其是对待上级或者客户的邮件。

避免使用太多的感叹号或者口气强硬的措辞，这可能被解读为不礼貌或者咄咄逼人。

另外，邮件中要注意语法和拼写的准确性，以避免不必要的误解或者误解。

在邮件结尾，应该用适当的方式表达感谢。

商务邮件通常需要请求或者询问一些事项，因此结尾应该表达对对方花时间阅读和回复邮件的感谢之情。

一个简单的句子，例如“感谢您的帮助”，可以表达出你的感激之情。

最后，邮件应该在发送之前进行仔细的检查。

检查邮件中是否有拼写错误或者语法错误，确保邮件的内容清晰明了。

此外，还应该检查邮件中是否有附件，以及附件是否正确地上传。

检查是非常重要的，因为一份不精心检查的邮件可能会给接收者留下不负责任或者粗心的印象。

总之，商务邮件是商务活动中不可或缺的一部分。

遵循适当的礼仪标准，发送专业而礼貌的邮件，将有助于建立良好的商务关系，提高工作效率。

电子邮件的礼仪和企业电子邮件规范电子邮件的礼仪Netiquette（网络礼仪）的范围很广，在这里我们只说其中的一部分——email etiquette（electronic mail etiquette，电子邮件的礼仪），它是每一位职业人士都应该遵循的日常商务礼仪规范。

必须回复电子邮件如同通电话，正如你不应该让电话铃声响太久才接听一样。

无论对方来信是提问还是问好，你都必须尽快回复。

不过，如果你没有经常查看邮箱的习惯，你应该把这种习惯告诉他人。

必须写主题这是一种职业行为。

通常人们会根据主题判断邮件的重要性，一般来说，没有主题的邮件往往会被忽略，到最后才看。

因此，通过主题让他人对邮件的内容一目了然，会加快对方同复邮件的速度。

内容简练写电子邮件切忌长篇大论，应尽量简单明了地表达。

注意礼貌发送电子邮件必须注意礼貌，用词要得当，以免引起误解或给收信人留下不好的印象。

注意字体字体大小要适中，不要选择让人难以阅读的字体。

此外，如果写英文邮件，特别注意不要全用大写。

例如，I WILL CALL YOU TOMORROW. 这句话全用了大写，表示喊叫的语气，大声地对收件人说这句话，显得很没礼貌。

正确的表达应该是：I will call you tomorrow.注意编码有些语言用不同的客户端会出现乱码现象，中文邮件应该选择GB2312的编码。

保持专业避免利用工作的电子邮箱发送私人邮件。

避免传递无关信件“Spam”或“Junk mail”（垃圾邮件）是令人厌烦的，所以不要发送对方不感兴趣的邮件。

尊重隐私有些人并不愿意他们的邮箱地址出现在其他人的邮件中，所以当群发邮件的时候，要考虑对他人隐私的尊重。

小心使用抄送（CC）/ 密送（BCC）功能抄送（CC）是指发送给收件人的同时，也让其他一人或多人收到该封邮件，并且也让收件人知道这种情况。

密送（BCC）的功能也差不多，其区别是收件人并不知道你同时也把该邮件发送给了其他人。

商务邮件的礼仪规范随着信息技术的发展和全球化的推进，商务邮件成为商务沟通的重要方式之一。

然而，写邮件并不仅仅是简单地传递信息，还需要遵循一定的礼仪规范，以确保沟通的顺畅和效果。

本文将介绍商务邮件的礼仪规范，并提供一些实用的技巧以提升邮件的质量和效率。

一、邮件格式1.主题：邮件的主题应简洁明了。

避免使用模糊的词语或过长的主题，以免让收件人难以理解或误解。

同时，主题也应与邮件内容相符，准确反映邮件的主要目的。

2.称呼：在邮件的开头，使用适当的称呼是很重要的。

如果你不确定对方的名字或姓氏，可以使用尊称如"尊敬的先生/女士"。

如果你对对方比较熟悉，可以使用更亲近的称呼如"亲爱的"。

3.正文结构：为了保持邮件的整洁和易读性，分段是必要的。

每一段应围绕一个特定的话题进行，避免内容混乱。

同时，使用段落之间的空白行来使邮件更加清晰。

4.结束语：在邮件的结束处，应适当使用感谢之词或问候语来表达礼貌。

如"谢谢您的关注"、"祝您生活愉快"等。

同时，给出你的联系方式，以方便对方回复或进一步沟通。

二、语气和措辞1.礼貌用语：在邮件中使用礼貌的用语是非常重要的，可以表现出你的尊重和关注。

使用像"请"、"感谢"、"抱歉"等词语，能让邮件更加友好。

2.简明扼要：商务邮件应力求简明扼要，避免长篇大论。

用简洁明了的语言传递主要信息，并尽量避免冗余和废话。

3.正式语气：商务邮件通常需要保持一种正式的语气，以体现专业和尊重。

避免使用缩写、俚语或不当的笑话，以免造成误解或冒犯。

三、邮件回复和转发1.及时回复：尽量在收到邮件后24小时内回复，即使你无法立即解决问题，也应尽早回复对方，表达你的关注和重视。

2.转发附件：如果邮件中包含了附件，并且你需要转发给其他人，应确保附件的完整性。

在转发时，最好提供一定的上下文信息，让接收人知道邮件的背景和目的。

职场邮件礼仪作文英语Subject: Importance of Email Etiquette in the Workplace。

Hey there, team! Just wanted to remind everyone aboutthe significance of email etiquette here at the office. Simple greetings and proper closings can make a huge difference in professional communication.When it comes to emails, brevity is king. Avoid long-winded messages that could be said in a few sentences. Getto the point, and your colleagues will appreciate your efficiency.Also, remember to proofread before sending. A typo or grammatical error can make you look unprofessional. Take a moment to check, and you'll avoid any embarrassing mistakes.In case you're not sure about the recipient's preferred greeting, a simple "Hello" or "Hi" is always safe. Personalize your emails whenever possible, it makes aconnection and fosters better relationships.And last but not least, be mindful of your tone. Emails can easily be misinterpreted, so make sure your message comes off as friendly and professional. Avoid sarcasm or overly casual language.So there you have it, some quick tips on emailetiquette for the workplace. Let's all strive to be better communicators and make our emails as effective as possible!。