《酒店英语2-2》-A卷标准答案

Unit Two Housekeeping 客房部---- the Backbone of a Hotel第一节Chamber Service 客房服务Ⅱ. Guest Room FacilitesⅢ.Procedures of Room Cleaning (main 8 steps)Entering the guestroom collecting the soiled linens (脏了的床上用品) Making the bed Cleaning the bedroom Cleaning the bathroom Replacing the room supplies Vacuuming the carpet Leaving the roomⅣ. Dialogs Role play1.Turn-down service: is that replacing the bedcover(将床套拿走)then folding the four corners of the blanket(折好毛毯四角：毛毯和第二张床单的一角折向床中央成45度或斜拉成30度角) Besides drawing the curtainSwitching on lamps , Cleaning the bathroom and that reputing fresh towels, fetching boiled water in the mini-jar.Dialogs1. Cleaning the Room清扫客房(A =Room Attendant, G=Guest)A: Housekeeping, may I come in?G: Come in, please.A: I’m sorry to disturb you, sir. Can I clean your room now?G: Oh, I’m a bit tied up at the moment. Can you come back later?A:What time will be convenient for you, sir?G: In one hour.A: Okay, I’ll be back in an hour.2. Turn-Down Service 开夜床服务（The room attendant knocks at the door）A: Housekeeping, may I come in?G: Come in.A：Good evening, sir. Can I turn down your bed now?G：Go ahead.（The room attendant turns down the bed.）A：G：A：A：Here is your ice, sir.G：Thank you very much.A：You’re welcome. Have a good night.3. Do Not Disturb请勿打扰G：Are you going to clean my room in a while?A：Yes, sir, after I finish cleaning this one.G：My wife is still sleeping .Can you clean it later?A：Sure, sir. But you’d better turn on the “Do Not Disturb” sign.G：Okay, I’ll turn it on now. Thank you!A：You’re welcome. Please call me whenever you need us.4. Turn-Down Service in the Guest RoomIn the late afternoon, the room attendant knocks at the door of a guest room .She is going to offer the routine turn-down service.A: Room attendant. May I come in?G：Yes.A：Good evening, Ms. Brown .I hope I’m not disturbing you .May I do the turn-down service for you now?G：Oh, I guess you need to clean up the bathroom first .It’s mess.A：G：Yes, to read today’s evening A：All right, madam .Which bed would you prefer to use for the night?G：Well, I’d like the one by the window.A：Okay, let me make the bed right now.G：Thanks. Oh, by the way, could you bring in some drinks and crackers?A：Yes, I am about to check the mini-bar and refill it. Besides, I’ve also brought someG：That’s so kind of you. I love strawberries very much.A：I am glad you enjoy them. Anything else I can do for you?G：No more .Thank you very much.A：I’m always at your service .Goodbye, and do have a very pleasant eveningⅤ. Entering the Guestroom（UK STANDARD) Procedures（进入客房的10 steps）Step1 Check the room status. 检查房屋状态Step2 Check for a ‘Do Not Disturb’ s ign. Do not knock if a sign is on the door.检查有无‘请勿打扰’的标牌。

《酒店英语》课程试卷笔试参考答案一﹑Translate the following words and phrase into Chinese. (20 points, 1 point each.)1.客房预定2.单人间3.入住登记服务4.行李员5.打字6.收拾，整理7.开夜床服务8.洗衣房，洗衣店9.投诉，抱怨10.中餐厅11.领班12.生的，一成熟13.青蟹14.信用卡15.餐巾16.健身俱乐部17.高尔夫练习场18.跑步机19.国庆节20.美容二、Choose the best answer. (10 points, 1 point each.)1. B2.B3.A4.C5.D6. A7.B8.D9.C 10.A三、Reading Comprehension. (10 points, 2 points each.)1. B2.A3.D4.C5.B四、Put the following English sentences into Chinese. （20 points, 4 points each.）1.我想确认您的预订。

布朗夫妇订了从十月十日至十月十二日共三晚上的标准间，每晚95元。

我是芭芭拉，我们期待您的光临。

2. 很抱歉听到这些。

我们为给您的不便道歉。

3. 如果您有更多的衣服要洗，请把它放在浴室门后的洗衣袋内。

每天早上洗衣工会来取洗衣袋。

4. 很抱歉饭店现在客满了，但是我们能在二十分钟内给您安排座位。

您可以在大堂喝茶如果您喜欢，一旦有座位我们会叫您。

5.我们想品尝中国菜，但了解不多。

你能否给我们一些建议？五、Put the following Chinese sentences into English.（25 points, 5 points each.）1. What kind of room would you like?2. Housekeeping. Good morning, sir. May I clean the room now?3. What time would be convenient for you?4. May I take you order now?/Would you like to order mow?5. How do you want the steak: rare, under done, medium or well done?六、Making a dialogue according to the given situations, you should write down the conversation. （15 points.）（B:Bellman; G:Guest)B:Good evening，sir. Can I show you to your room?G:Yes，please.B: You have two suitcases and one bag. Is that correct?G:Yes，that's right.B: Is there anything breakable in your bag?G:Yes，there is a bottle of X. 0. cognac.B:Could you carry this bag，sirs? I am afraid the contents might break.G:Sure，no problem.B:Thank you，sir. May I have your room number, please?G:Room 1508.B:Thank you，sir. The elevator is this way.（The elevator door opens.)B:After you，sir.G:Thank you.（The elevator stops.)B:Watch your step，sir. And come this way，please.G:This is your room，sir.（Unlocks the door and switches on the Light.)B:May I put your suitcases here？G:Thank you.B:Here is your room key. Is this the correct number of bags？G:Yes，that's all.B:Is there anything else I can do for you，sir?G:No. Everything is fine. Thank you really.B:We are always at your service. Have a nice stay, sir.。

Unit TwoExercisesWord studyI.Match the word or phrase on the left with the statement on the right.1.liaison a statement of all transactions affecting the balance of asingle account 42.assign a record of a charge transaction in the hotel 103.profit margin making more reservations than there are rooms or space in ahotel 74.folio to tell a customer the price you will charge him for a serviceor product 95.forecasting the difference between the cost of producing something andthe price you sell it at 36.revenue someone who helps with communication between two ormore persons or groups 17.overbooking a reservation that assures the guest that a room will be helduntil check-out time of the day following the day of arrival 8 8.guaranteed reservation short-term planning that approximates the number of roomsavailable for sales on any future date 59.quote money that a business receives over a period of time,especially from selling goods or services 610.voucher to give a job, equipment etc. to someone for a particularpurpose 2StructuresI. Fill in the spaces in the following sentences with the appropriate word or phrase from the texts.1.Front Desk employees in a hotel have much contact with the guests.2.In general, the accommodations industry is labor-intensive; that is, it employs a large numberof people to perform its services.3.The assistant managers frequently have a desk in the lobby near the reception area, since theydeal with routine problems such as unsatisfactory room assignments or overbookings.4. A hotel that prides itself on its quality of service also maintains high standards ofperformance.5.What’s the procedure for extending my stay at the hotel?6.All club members are requested to attend the annual meeting.7.We are getting a lot of inquiries from travel company about our new services.8.When the guest arrives, the room clerk checks his reservation or the availability of rooms ifthe guest does not have a confirmed reservation.II. Cloze:receive, travel, interfere, convenience, pick, located, reception, cash, advice, operation, information, pigeonholes(存放文件的框架), appropriate, includes, transportation, sections, messages, arrangements, counter, areaFor the convenience of the guests, the Front Office is almost always located near the hotel’s main entrance. In a large hotel, it is divided into sections. One section is the reception desk, where the guests register or check in. the second section is the area where the guests pick up their keys, mail and messages. This part of the counter has a rack behind it with pigeonholes for each guest room in the hotel. The key to each room is kept in the appropriate pigeonhole. The third section is an information desk, where the guests can ask for information or make local travel arrangements. This area often includes a mail-box. The fourth section is the cashier’s desk. The cashiers not only receive payment from the guests, but also cash checks, make change, and exchange foreign currency. Some hotels also offer a transportation desk, where the guests may get advice or help with their travel plans. This service, however, is often located in another part of the lobby so that it may not interfere with the efficient operation of the Front Office.Guided Writing and TranslationI. Rewrite each following sentence in several simple sentences:1.The Front O ffice is accountable for a particular day’s occupancy. It is more important thanother hotel departments.2.They also cooperate with other departments of the hotels. They work together to create ahome away from home for all guests. They also contribute to the financial success of thehotel itself.3.There is an increase in the use of computers in both independent and chain hotels. The use ofcomputers is making the reservation process simpler for the guest and more efficient for the hotel.4.The reservation record can be recorded on paper. The record can also be recorded in acomputer file for storage and retrieval.5.There must be continuous communication between the Sales and Reservations Department.The communication is about the records of both in respect to future group business. Their records must be in agreement.6.Throughout the reservation process, information about the guest and his stay is gathered. Theinformation should be recorded if a room is available.7.The forecast is extremely important. It provides other departments with continuousinformation on anticipated occupancies. It permits the heads of these departments to plan their staff requirements and control their payroll costs.II.Translate the following into Chinese:前台不只是大堂里的某一个特定的区域，而是意味着一系列的工作职责和对客服务。

英语二级a卷考试真题及答案英语二级A卷考试真题及答案一、听力理解（共20分）1. What did the man say about the weather?A. It was sunny.B. It was rainy.C. It was cloudy.Answer: B2. How much did the woman pay for the ticket?A. $10B. $15C. $20Answer: C3. What time does the train leave?A. 6:00B. 7:00C. 8:00Answer: A4. Where are the speakers going?A. To a restaurant.B. To a movie theater.C. To a concert.Answer: A5. What is the woman's opinion about the book?A. It's too difficult.B. It's interesting.C. It's too easy.Answer: B二、阅读理解（共30分）Passage 16. What is the main topic of the passage?A. The history of coffee.B. The benefits of coffee.C. The process of making coffee.Answer: A7. When was coffee first discovered?A. In the 15th century.B. In the 10th century.C. In the 9th century.Answer: CPassage 28. What is the purpose of the article?A. To advertise a new product.B. To inform about a health issue.C. To discuss a social problem.Answer: B9. According to the article, what is the most common cause of headaches?A. Stress.B. Lack of sleep.C. Dehydration.Answer: A10. What is the suggested solution for headaches?A. Taking medication.B. Drinking more water.C. Exercising regularly.Answer: B三、词汇与语法（共20分）11. The teacher asked the students to ________ their homework on time.A. hand onB. hand inC. hand outAnswer: B12. She is ________ to win the competition because she has trained very hard.A. possibleB. probableC. likelyAnswer: C13. The meeting was ________ important that we couldn'tafford to miss it.A. soB. veryC. tooAnswer: A14. I don't think it's a good idea to ________ the children with too much homework.A. loadB. burdenC. chargeAnswer: B15. She ________ her keys in the office, so she had to wait until her husband came home.A. leftB. forgotC. lostAnswer: A四、写作（共30分）16. Write an essay on the topic "The Importance of Teamwork". You should write at least 120 words. (指导：考生应围绕团队合作的重要性展开论述，可以包括团队合作在工作、学习或日常生活中的作用，以及个人在团队中如何发挥作用等。

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

1）front office department 前厅部45）baby sitting service 托婴服务2）single room 单间 46）baby cot 婴儿床3）deposit 押金 47）pillow 枕头4）breakfast voucher 早餐券 48）quilt 被子5）foreign exchange 外汇兑换 49）room service 送餐服务6）exchange memo 兑换水单 50）door knob menu 门挂菜单7）exchange limit 兑换限额 51）bacon 熏肉8）bellboy 行李员 52）American breakfast 美食早餐9）baggage tag 行李牌 53）resident coach 常驻教练10）elevator 电梯 54）fitness center 健身中心11）backpack 背包 55）Logging machine 跑步机12）operator 接线员 56）hair salon 美发厅13）general switchboard 总机 57）hairdresser 美发师14）collect call 对方付费电话 58）hair care 头发护理15）IDD 国际长途直拨 59）manicure 修指甲16）check out 结账退房 60）dry sauna 干蒸桑拿17）receipt 发票 61）sauna pair 桑拿桶18）credit card 信用卡 62）face towel 毛巾19）personal check 个人支票 63）swimmer’s poll 深水泳池20）welcome tea 欢迎茶 64）shallow area 浅水区21）peep hole 猫眼 65）life guard 救生员22）luggage rack 行李架 66）free style 自由泳23）water boiler 电水壶 67）swimming suit 游泳池24）emergency exit 安全出口 68）shopping arcade 购物长廊25）headache 头痛 69）diamond ring 钻石戒指26）pain killer 止痛药 70）chain bracelet 手链27）sleeping pill 安眠药 71）V neck V领28）vacuum 吸尘器 72）Ink landscape 水墨山水画29）overnight staff 夜班服务员 73）conference 会议厅30）DND sign 请勿打扰标志 74）standing lectern 立式讲台31）tissues holder 纸巾盒 75） wireless mike 无线麦克风32）hair dryer 电吹风33）comb 梳子 76）headset 耳机34）bathrobe 浴袍 77）swimming trunks 游泳裤35）bath mat 地巾 78）receptionist 前台接待36）sewing bag 针线包 79）projector 投影仪37）laundry bag 洗衣袋38）ironing 熨烫39）dry-clean 干洗服务40）necktie 领带41）scarf 围巾42）maintenance service 维修服务43）leaking 漏水44) stuck 卡住的1）恐怕单间都定完了，换个大床间怎么样？I’m afraid that single rooms are fully booked, how about a double room instead2）您打算呆多久？how long would you plan to stay3）请填写登记表？could you fill in the registration form4）请先付1000元做定金。

酒店英语2Chinese food课后答案教材答案1、Study hard, ______ you won’t pass the exam. [单选题] *A. or(正确答案)B. andC. butD. if2、If you pass your exams, we’ll have a party to celebrate. [单选题] *A. 宣布B. 发表C. 解放D. 庆祝(正确答案)3、I'm sorry I cannot see you immediately. But if you wait, I'll see you_____. [单选题] *A. for a momentB. in a moment(正确答案)C. for the momentD. at the moment4、One thousand dollars a month is not a fortune but at least can help cover my living（）. [单选题] *A. billsB. expenses(正确答案)C. pricesD. charges5、The notice put _______ on the wall says “No Smoking”. [单选题] *A. up(正确答案)B. offC. awayD. out6、Will you be able to finish your homework _______? [单选题] *A. by the timeB. in time(正确答案)C. once upon a timeD. out of time7、--Jimmy, you are supposed to?_______ your toys now.--Yes, mom. [单选题] *A. put upB. put onC. put away(正确答案)D. put down8、_____ to wait for hours,she brought along a book to read. [单选题] *A. ExpectedB. Expecting(正确答案)C. ExpectsD. To expect9、I can’t hear you _______. Please speak a little louder. [单选题] *A. clearly(正确答案)B. lovelyC. widelyD. carelessly10、It is an online platform _____ people can buy and sell many kinds of things. [单选题] * A．whenB. where(正确答案)C．thatD．which11、His remarks _____me that I had made the right decision. [单选题] *A.ensuredB.insuredC.assured(正确答案)D.assumed12、16．Lily is a lovely girl. We all want to ________ friends with her. [单选题] *A．haveB．make(正确答案)C．doD．take13、There was a time（）I wondered why I would like to do this boring job. [单选题] *A. whichB. whyC. whereD. when(正确答案)14、—______ is it from your home to the bookstore?—About 15 kilometers.（）[单选题] *A. How far(正确答案)B. How muchC. How longD. How many15、Which do you enjoy to spend your weekend, fishing or shopping? [单选题] *China'shigh-speed railways _________ from 9,000 to 25,000 kilometers in the past fewyears.A. are growing(正确答案)B. have grownC. will growD. had grown16、I like booking tickets online，because it is _______. [单选题] *A. boringB. confidentC. convenient(正确答案)D. expensive17、The man lost his camera and he ______ it now.（）[单选题] *A. foundB. is findingC. is looking forD. looks for(正确答案)18、______! It’s not the end of the world. Let’s try it again.（）[单选题] *A. Put upB. Set upC. Cheer up(正确答案)D. Pick up19、11．________ big furniture shop it is! [单选题] *A．HowB．WhatC．What a (正确答案)D．What an20、—Is this ______ football, boy? —No, it is not ______.（）[单选题] *A. yours; myB. your; mine(正确答案)C. your; meD. yours; mine21、We should have breakfast every day to keep ______. [单选题] *A. healthB. healthy(正确答案)C. healthilyD. the healthy22、61．How is online shopping changing our way? ? ? ? ? ? life? [单选题] *A．of(正确答案)B．inC．onD．for23、Though the _____ drama is wonderful, I guess most audiences will be tired as it is too long. [单选题] *A. four-hour(正确答案)B. four hoursC. four-hoursD. four-hour's24、The bookshop is far away. You’d better _______. [单选题] *A. by the busB. by busC. take busD. take?the bus(正确答案)25、It is important for us _______ English well. [单选题] *A. learnB. learningC. to learn(正确答案)D. learned26、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *A. To, in, forB. To, on, to(正确答案)C. With, in, toD. For, in, for27、Jeanne's necklace was _____ 500 francs at most. [单选题] *A. worthyB. costC. worth(正确答案)D. valuable28、--Henry treats his secretary badly.--Yes. He seems to think that she is the _______ important person in the office. [单选题] *A. littleB. least(正确答案)C. lessD. most29、You could hardly imagine _______ amazing the Great Wall was. [单选题] *A. how(正确答案)B. whatC. whyD. where30、Lily is a very_____person and never wastes anything. [单选题] *A.generousB.economical(正确答案)C.economicD.efficient。

期末考试《酒店英语》（A 卷）参考答案及评分标准一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在10分）A. knowledgeB. preservationC. developmentD.B and C 2.Resources are a fundamental _______ in the development of tourism. parison position pliment ponent3. The Yangtze River is nearly 6300 kilometers in _______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances 7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes from payments made for the use of its rooms and other facilities.A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions二、判断题（下列说法正确的请用 “T ” 表示，错误的请用“F ” 表示，请将正确答分，共10分）Shanghai: a City for Cuisine ExplorationShanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurantsin Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which isespecially useful if you have to hold a banquet for some bigwig. Chinese habitually over-order. Most Chinese eat early, at 6 or 7 pm, but lots of trendy late night Shanghai-style eateries buzz 24 hours a day.If you are on a tight budget, it’s worth knowing that some of Shanghai’s most famous restaurants often have a cheaper, less fancy downstairs option serving snacks and cheaper main dishes. Also check for extra charges like tea and napkins and send these back if you don’t want them.Epicureans will tell you that the key to ordering Chinese dishes is to get a variety and balance of textures, tastes, smells, colors and even temperatures. Most Chinese will order at least one cold dish, a main dish, and a watery soup to finish off. Note that both soup and rice are normally served at the end of a meal as fillers, so if you want them to come first you’ll have to tell the waiter.Lying along the eastern coast of China and being one of the country’s five biggest port cities, Shanghai have been thronged with traders from all over the world since the Opium War and have been densely populated by inland immigrants and foreign business people ever since. In the wake of economic growth, the major Chinese regional cuisines poured into Shanghai one oater another. By the 1920s, nearly a hundred styles of restaurants featuring Cantonese, Sichuan, Beijing, and many other regional foods, and even Buddhist vegetarian food and Muslim feasts, together with Shanghai local dishes and Western cafes, had emerged in Shanghai. “Satisfying eating in Shanghai” is actually not a recent expression, but was in use as much as 150 years ago.Shanghai style cuisine is actually a mixture of Chinese regional cuisines and it has indeed brought together the different local tastes, cooking techniques and specialties. Moreover, since the economic reforms and opening up to the outside world, Shanghai has become China’s biggest international metropolis. Western style cafes, bars and restaurants have been mushrooming, where local residents and international visitors can find authentic German beef burgers and beer, French snails and wine., Russian pottage soup and caviar, Italian macaroni and spaghetti, Japanese sashimi and sushi, Korean barbecues and kimgee, American fried chickens and doughnuts, Mexican Tacos, and many, many others.Judge, according to the text, whether the following statements are true（T）or false（F）. 1.（T ）Dining in Shanghai is more stylish than that in Beijing.2.（T ）the Shanghainese choose a meal punctuated with numerous shots of ricewine.3.（F）The most expensive Chinese restaurants definitely cover all the mostinteresting dishes.4.（ F ）Chinese people are economical, and they never order more than they canfinish.5.（F）Chinese people always have dinner at 6 pm to 7 pm.6.（F）You cannot buy snacks in the famous restaurants in Shanghai.7.（T）Soup is usually served at the end of the meal8.（T ）Shanghai is a coast city lying in the east of China.9.（T）Foreign guests can enjoy the authentic German beef burgers and beer inShanghai.10.（T ）Shanghai is the biggest international city in China.三、完形填空（下列各题的备选答案中只有一个选项是正确的请将答案填在答题框内。

安徽职业技术学院2009～2010学年第2学期期末考查参考答案A《酒店情景英语》（闭卷）班级_________学号_________姓名___________得分__________一、1.大厅2.空房3.发票4．面值5.公用电话6.看车员7.电话流水表8. mouth piece9. rental10. hot line11. operator12. special rate13. put through14. night stand/ beside table15. complaint二、1.您能介绍下饭店的服务吗？2.提供早餐的单人间多少钱？3.我想换些美元，您能告诉我今天的兑换率吗？4.我能补充下您的小冰箱吗？5.八点以后，我们有10%的优惠。

6. Hello, have you got a reservation?7. If you need other further services, please let us know.8. According to the hotel policy, we charge a full-day fee asdeposit for walk-in guests.9. Excuse me, the sound of your TV is too much loud, wouldyou please turn down?10. If we change large amounts, our cash supply runs out andwe are unable to oblige our other guests.三、controlling relationship place exercises revenuecashes Division crucial appreciate come intostressed weight apt discussing pleasantcordial handling unrecorded incurs postedresulting四、May I help you, sir?I reserved a twin room with windows three weeks ago.Let me check today’s reservation list.Would you please show me your passport?Would you please fill in the registration form?How do you wish to settle the account, in cash or by creditcard?Could I settle the bill by travelers check?Good night. I hope you’ll enjoy your stay here.。

酒店专业英语试题及答案一、选择题（每题2分，共20分）1. What is the most important quality for a hotel receptionist?A. Good memoryB. Excellent communication skillsC. Strong sense of directionD. Fast typing speed答案：B2. Which of the following is not a standard service provided by a luxury hotel?A. Room serviceB. Concierge serviceC. Laundry serviceD. Self-service laundry答案：D3. What does "check-in" mean in the context of a hotel?A. To leave the hotelB. To enter the hotelC. To pay for the roomD. To register and receive the room key答案：D4. Which department in a hotel is responsible for cleaning rooms?A. Front OfficeB. HousekeepingC. Food and BeverageD. Security答案：B5. What is the term used for a hotel room that is available for immediate occupancy?A. VacantB. OccupiedC. Out of orderD. Under renovation答案：A6. What is the standard way to address a guest in a formal hotel setting?A. By their first nameB. By their last nameC. By their title and last nameD. By their room number答案：C7. Which of the following is not a common amenity found in hotel rooms?A. TelevisionB. MinibarC. Swimming poolD. Safe答案：C8. What is the term for a hotel employee who assists guests with luggage and directions?A. ConciergeB. PorterC. ValetD. Bellman答案：D9. What does "no-show" refer to in the hotel industry?A. A guest who checks out earlyB. A guest who arrives lateC. A guest who does not arrive at allD. A guest who stays longer than expected答案：C10. Which of the following is not a type of hotel room?A. SingleB. DoubleC. TripleD. Quadruple答案：D二、填空题（每题1分，共10分）1. The front desk of a hotel is often referred to as the_______.答案：Front Office2. When a guest checks out, the hotel staff should _______ the room to ensure there are no damages or missing items.答案：inspect3. A hotel's _______ department is responsible for managing the hotel's finances and budget.答案：Finance4. A _______ is a type of room that can accommodate more than two guests.答案：Suite5. The _______ is the person in charge of the hotel's daily operations and is responsible for overseeing all departments. 答案：General Manager6. A hotel's _______ service is available to assist guests with making reservations and providing local information.答案：Concierge7. The _______ is the area in a hotel where guests can enjoya meal or a drink.答案：Restaurant8. A _______ is a type of room that includes a separateliving area and bedroom.答案：Junior Suite9. The _______ is the process of cleaning and preparing aroom for the next guest after a current guest has checked out. 答案：Turnover10. A _______ is a type of room that includes a kitchenette and is suitable for longer stays.答案：Studio三、简答题（每题5分，共30分）1. Explain the role of a hotel receptionist.答案：A hotel receptionist is responsible for greeting guests, checking them in and out, handling reservations, andproviding information about the hotel's services andfacilities. They also address guest inquiries and complaints, ensuring a pleasant stay for all guests.2. What are the main responsibilities of a hotel housekeeper? 答案：A hotel housekeeper is responsible for cleaning and maintaining guest rooms, ensuring they are tidy and well-stocked with amenities. They also change linens, clean bathrooms, and perform minor repairs or report larger issuesto maintenance staff.3. Describe the purpose of a hotel concierge.答案：A hotel concierge provides personalized services to guests, such as making restaurant reservations, arranging transportation, and offering local recommendations. They aimto enhance the guest experience by assisting with various needs and requests.4. What is the significance of a hotel's location in attracting guests?答案：The location of a hotel is significant in attracting guests as it can influence accessibility to tourist attractions, business centers, and transportation hubs. A convenient location can increase the hotel's appeal and contribute to guest satisfaction.5. How does a hotel maintain a high standard of cleanliness? 答案：A hotel maintains a high standard of cleanliness through regular room cleaning, use of professional cleaning equipment and products, staff training on hygiene practices, and regular inspections to ensure standards are met.6. What are。

酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。

酒店英语考试试卷A卷答案酒店英语考试试卷A卷一、选择题1.下列哪个词正确地表达了“从现在开始”的意思？ A. from now onB. at nowC. at onceD. at before2.当客人在前台办理入住时，我们应该说哪个句子来表达“欢迎光临”的意思？ A. Good day! B. Hello! C. Welcome! D. How are you?3.以下哪个词在酒店英语中通常用来表示“毛巾”的意思？ A. towelB. bedsheetC. pillowD. blanket4.当客人需要额外的枕头或毯子时，我们应该说哪个句子来表达这个意思？ A. Please let me know if you need extra pillows or blankets. B. May I have an extra pillow or blanket? C. Here is an extra pillow or blanket for you. D. There are extra pillows or blankets in the room.5.下列哪个短语正确地表达了“非常感谢”的意思？ A. thanks a lotB. many thanksC. thank you very muchD. very thanks二、填空题6.酒店前台需要和客人保持礼貌和专业，因此我们通常使用_______和_______的语气和客人沟通。

7.当客人在酒店内迷路时，我们应该说哪个句子来帮助他们找到目的地？ Sorry to trouble you, but do you know how to get to the dining area? It's located on the first floor.8.当客人离开酒店时，我们应该说哪个句子来表达“祝您旅途愉快”的意思？ Have a pleasant journey!9.酒店房间内通常包含哪些物品？请列举至少三个。

Module 1Unit 11.略plete the following mini-dialogues.1.Good afternoon2.How do you do3.How are youI'm fine too4.Nice to meet youI'm John Smith5.Thank you3.Listen and fill in the blanks.Clerk: How are you today, Mr. White?Guest: I'm fine thank you.Clerk: This is our manager, Mrs. Li.Guest: Glad to see you M TS. Li.Manager: How do you do? Glad to see you too. How do you like our hotel?Guest: Great! The people here are very nice.Manager: Thank you. Hope you will enjoy your stay here.Guest: Thank you.4.Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.Good afternoon2.Good evening3.Good day4.May I introduce our manager Mr. Smith to you5.May I have your name please?5Discuss and write out the proper expressions according to each of the question.1.Good afternoon sir!2.Good morning madam3.Good evening, welcome to our hotel!4.Good morning, welcome to our hotel!5.Good afternoon everyone, welcome to our hotel!Unit 21.略plete the following mini-dialogues.1.Congratulations!2.Yes, I think so3.The same to you4.Thank you5.at your service3Listen and fill in the blanks.Clerk: Good morning, Mr. White!Guest: Good moming.Clerk: You look so upset. What's the matter with you ? Are you looking for something?Guest: Yes, I need to make a phone call and I can't find it anywhere.Clerk: Oh, I have just seen a mobile phone on the desk of the barGuest: That must be mine, I have just have something in the bar ! Thank you very much!Clerk: You're welcome and hope you can find your phone as soon as possible.Guest: Thank you. Bye!4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.Thank you and it's very nice of you2.Congratulations3.Yes I think so4.Happy New Year5.Thank you the same to you5Discuss and write out the proper expressions according to each of the question.1.Happy birthday, Mr Green2.Wish you good luck3.Congratulations4.Yes, I think so5.Thank you the same to youUnit 31.略plete the following mini-dialogues.1.May I have your name please?2.May I have your room card?3.Which brand would you like?4.Do you need a morning call?5.Smoking or non-smoking floor please?3Listen and fill in the blanks.Clerk: Good morning! Housekeeping. May [ come in?Guest: Yes, of course.Clerk: Fm sorry to disturb you, but may I clean the Toom now?Guest: Sure go ahead.Clerk: Oh, May I tidy up your bed?Guest: OK.Clerk: May I move the things on your desk so that I can dust it?Guest: I'd prefeT you don't move them.Clerk: Fm sorry I don,t know.Guest: Thafs all right4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.How about...2.Would you...3.How may I help you? / What can I do for you?4.Would you like a morning call ?5.How do you like....?5Discuss and write out the proper expressions according to each of the question.1.May I have your phone number?2.Could you please sign here?3.Housekeeping, may I coming?4.How about... / What about...5.What can I do for you?unit4:1.略2・ Complete the following mini-dialogues.1.It opens from 9 am to 10 pm2.It's 25 dollars altogether3.Ok, here it is.4.It takes about three quarters5.It's at the comer of the road.3Listen and fill in the blanks.Clerk: Hello, how can I help you?Guest: Hello. I would like to take my daughter to the Happy Valley tomorrow. How can we get the tickets? Clerk: Fve been there with my kid, ifs very interesting there. I can have tickets delivewd so you can pick them up from here. Would that be OK?Guest: Thafs fine.Clerk: I can get you a 10% discount if you'd like to have lunch as well.Guest: That sounds goodClerk: Ok, so you'd like two tickets for the Happy Valley for tomorrow. Shall I add the cost to your bill? Guest: Yes, please. Thanks.Clerk: Hope you will have a good trip.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.You'd better go there by subway.2.It's May 10th. It5s ten to ten.3.Turn right at the second crossing4.Please watch your steps5.We can offer you a 10 % discount.5Discuss and write out the proper expressions according to each of the question.1.It's 40 degrees centigrade and you'd better not go out.2.It's not far from here, you can go there on foot and enjoy the scene on the way.3.1will order it for you4.it's about 320 yuan altogether, please. And there is a 15% discount for staying guests.5.You may take our shuttle bus to get there unit5:1.略2・ Complete the following mini-dialogues.1.we do apologize2.It's all right3.1apologize for this4.1have to ask our manager.5. Thank you for your patience3Listen and fill in the blanks・Guest: I want to complain about the terrible thing in your hotel.Clerk: I'm sorry you are not happy, sir. What has happened?Guest: Today is very hot, so I want to use the air-conditioner. But it doesn't work.Clerk: I do apologize, sir. And I'll get someone to fix it right away.Guest: Can I use it after lunch?Clerk: Yes I'll make sure of that.Guest: Thank youClerk: Besides can I give you a discount to make you happy?Guest: Thafs very nice of you.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.It's a pity2.Thank you for your understanding3.1have to ask our manager4.Fm sorry. Ifs my fault.5.We do apologize5・ Discuss and write out the proper expressions according to each of thequestio n・1.Let me see...Oh, we do apologize. Fll check it out right away.2.Shall I call the manager, madam?3.Fm really sorry, but I seem to have mis served a dish4.Shall I bring you a knife and fork?5.Thank you for your understanding.unit 61 •略2. Complete the following mini-dialogues.1.See you later2.Please give my best regards to your family3.Good night4.Good bye and thank you for your coming.5.Have a nice trip home.3Listen and fill in the blanks.Guest: I will go home and come here to say good-bye.Clerk: Sorry to hear that. And when do you leave?Guest: My plane leaves at 8:45 this Sunday.Clerk: So you won't be staying here next week. Can't you stay a little longer?Guest: I have finished my meeting here so I have to go home.Clerk: Sorry for not being able to see you off at the airport. Be sure not to leave anything behind, please and at last please give my best regards to your family.Guest: OK. I will and thafs very nice of you. Also I should thank you for your service here. I will stay in your hotel next time I come here.Clerk: Thanks a lot.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.We hope you have enjoyed your stay.2.Have a nice day!3.We look forward to seeing you soon.4.Good night5.Goodbye, sir and hope to see you again5・ Discuss and write out the proper expressions according to each of the questio n・1.Have a nice trip home. And please give my best regards to your family.2.Have a nice day and please enjoy yourself.3.Good night and have a good rest!4.Be sure not to leave anything behind please.5.Happy landing.Module 2Unit 11・ A: Listen to the dialogue and fill in the reservation form・Reservation FormBooked by Mr. Swine Ramos Telephone 137 619 38465 Fax /Email ___________________ Company ______________Remarks: a conference room for about 40 people on March 5th _____________ Taken by Your name Date _XXXX ______B: Listen to the dialogue and fill in the blanks・Reservationist: Good morning, Toronto Hotel, Reservations. How may I help you?Guest: Fd like to Teserve a TOOHI.Reservationist: What time will you be arriving?Guest: From Oct 12th to Oct 14th.Reservationist: Well, What type of room would you like?Guest: Just a single Toom, please.Reservationist: May I have youi credit cand to guarantee the booking?Guest: Yes, It9s my VISA card. It^ No.6222 3756 1088 0310.Reservationist: Thank you very much. Could you tell me your name and telephone numbeT, please?Guest: Yes, my name is Gerry Brown and my telephone numbeT is 3389-1120.Reservationist: Thank you for calling. We are looking foTwaid to seeing you.2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. D 2.H 3.1 4. B 5.E 6. A 7. K 8. F 9. J 10. G 11. C3・ Put the following service procedures into correct orders・3 2 5 6 1 45・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming/aftemoon/evening, XXX hotel. How may I help you?2.What kind/type of Toom would you like?3.Could you please tell me youi arrival and depaTtuie dates?4.Would you like to change the Toom OT would you like me to find a nearby hotelfol you? But the business suite has a larger bedroom and a laTgei lounge. It is mow comfoTtable and ideal for meeting business guests.5.Could you give me a credit card to guarantee the booking?6.Thank you for calling. Goodbye.6・ Translate the following sentences into English・1.Good morning. Reservations. How may I help you? __________2.How long will you be staying? ___________________________3.What kind of room would you like? _______________________4.Your reservetion number is 3645. _________________________5.You can have a 15% discount with the cooperate rate.6.We are looking forward for your coming. __________________ Reading:l. F 2. F 3. F 4.TUnit 21・ A: Listen to the dialogue and fill in the blanks.Receptionist: Good morning, madam, What can I do foi you ?Guest: Fd like to _check・in_.Receptionist: Do you have a Teservation_ ?Guest: Yes, My confinnation numbeT _ is 5153.Receptionist: Well, Miss Gate. May I see your passpOTt_, please?Guest: Sure. Here you are.Receptionist: Thank you. Miss Gate, you booked a deluxe single Toom_, right?Guest: Yes.Receptionist: Could you please fill in this Tegistration form_ ?Guest: Certainly. Heie you are_.Receptionist: Thank you. Here is your key card. Hope you will have a wonderfulB: Listen to the dialogue and fill in the registration form・2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. E 2. A 3. K 4. B 5. J 6. F 7. D 8.1 9. G 10. H 11. C3・ Match the expressions with their correct definitions.1.12.B3. G4. C5.F6. D7. A8. H9. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1._ Good evening, sir. What can I do foi you?2._ Do you have a Teservation? _________________________3._ May I see your passport, please? ______________________4._ Would you please fill in the Tegistration form? __________5._ Here，s your room card, and the room numbeT is on it. ___6._ Hope you will enjoy your stay at our hotel. _____________6・ Translate the following sentences into English・1.When do you reserve the room? ________________________________2.Do you have a a reservation , Madam? _______________________________3.May I see your passport, please? _______________________________4.All the single rooms are sold out. Would you like a double room?It is more comfortable for your sleeping. ________________________5.Do you need a morning call? __________________________________6.Hope you will enjoy your stay in your hotel. ______________________ Reading:l.T 2.F 3.T 4.TUnit 3：1・ A: Listen to the dialogue and fill in the blanks.Bell boy: Good morning, sir, Welcome to our hotel ______ .Guest: Thank you.Bell boy: May I help you with your baggage ______ ?Guest: Please take this bag for me .Bell boy: Certainly. Let me show you the way.Guest: Thanks.Bell boy: Do you need all the luggage in your room?Guest: No, please stoie the bag for me.Bell boy: Sure. I will make out a claim tag for you.Guest: Thank you. When can I get it back ?Bell boy: We are ODen 24 hours . This way, please. Guest: Thank you.Bell boy: Hope you will enjoy your stay .B: Listen to the dialogue and fill in the shopping list.Money in advance: 200 ________________________Clerk XXX _________ Date XXX Time XXX2.Match the English expressions in Column A with their Chinese meanings in Column B・1.12.B3.H4. K5. J6. C7. E8. D9. F 10. G 11. A3・ Match the guest5s requests with the bellboy5s responses.Guest:l. B 2. A 3.F 4. C 5.D 6. G 7. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming/aftemoon/evening, Mr./Miss. Welcome to OUT hotel.2.May I help you with youT luggage? __________________________3.Could you tell me youi name and Toom numbeT, please? _________4.What kind of things would you like and may I have youi name _____and room numbeT?5.Please take this elevator to the XXth floor. _____________________6.Do you need all youi luggage in youi Toom? ___________________6・ Translate the following sentences into English・1.Welcome to our hotel, May I take your baggage?___________________2.Please take the elevator on the left to the ninth floor.3.When do you need to get to the airport tomorrow? __________________4.We are open twenty four hours _________________________________5.May I ask you to pay 200 Yuan in advance?_______________________6.How many luggage do you have? _______________________________ Readingl. F 2.T 3.T 4.TUnit41・ A: Listen to the dialogue and fill in the blanks.Cashier: Good morning, madam. How may I help you?Guest: Fd like to _check・out_. Fm in room 1202.Cashier: Wait a moment. The bill comes to _RMB 2398 Yuan altogethei. Here is your bill. Please have a check_ and sign here.Guest: I would like to pay by credit can! . Is that Ok?Cashier: That would be fine.Guest: Which cards do you take?Cashier: We accept Visa, _JCB_, American Express, Dinners and _ Master can!.Guest: Here is the card .Cashier: Please sign this _bill_ for RMB 2,39&Guest: Ok. Here you are.Cashier: Thank you. Here is a copy of your bill and your credit card receipt. Guest: Thank you. Goodbye.Cashier: Have a good flight. Goodbye .B: Listen to the dialogue and fill in Currency Exchange form・2・ Match the English expressions in Column A with their Chinese meanings in Column B・l.K 2. G 3.B 4. C 5.1 6. J 7. H 8. F 9. E 10. D 11. A3・ Match the countries on the left with their currencies on the right.l.C 2. A 3. D 4.F 5. A 6. B 7. A 8. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1._ Good afternoon, sir. May I help you? _________________2.Did you take anything in youi mini bar? ____________3.How would you like to pay your bill ___________________4.How much would you like to change, sir? ______________5.We do apologize for OUT caielessness. _________________6.Goodbye and hope to see you again. ___________________7・ Translate the following sentences into English・1.I'm teiribly sony. I will print another bill for you at once. ____________2.I，m sorry to say that we don't accept traveleFs checks here. _________3.How would you like to pay? ___________________________________4.We accept JBC, Visa and Master card ___________________________5.O UT exchange rate are very close to the bank ______________________6.Hope you will have a good trip _________________________________ Readingl.F 2.T 3.T 4.Tunit 5 1・ A: Listen to the dialogue and fill in the blanks.Operator: Good evening. Can I help you_ ?Guest: I need to book a wake-up call_ •Operator: Certainly sir. May I have your TOOHI number, please_ ?Guest: Yes, it，s 2107Operator: What time would you like us to wake you up_, M匚Jones?Guest: I have a flight at 9:00 a.m.Operator: Well, it takes _one hour_ to get to the airport. I think you should leave 卫16:00 a.m_.Guest: That's fine, so call me_ at 5:00 a.m.Operator: No problem. Do you need a taxi to the airport?Guest: Yes, please. For six o' clock.Operator: Is there _any other things_ I can do for you?Guest: No, thank you. Good night.Operator: Good night, Mr. Jones. Sleep well_ .B: Listen to the dialogue and note down the message.Message SlipTo：Mr. Potter ______________ Room No： 228 __________________________WHILE YOU WERE OUTMr. V/Mrs. /miss Green ______________________________________________Of Room 308 _________________________________________________________Telephone No 308 ____________________________________________________TIME： XX:XX ________________________________________________________MESSAGEMr. Gwen in Room 308 wants to invite you to have a party tomorrow evening at 5:30 in his room.Date XX. XX ____________ Time XX: XXClerk XXX __________2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. F 2.1 3. J 4.B 5. C 6.D 7. H 8. G 9. E 10. A5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good morning, XXX Hotel. OperatOT. How may I help you?2._ May I have the guests name? ________________________3._ What message would you like to leave? ________________4.F OT city calls, fkst dial ”0”，then dial the numbeT when you hear the dial tone.5._ What time do you need the wake・up call? _____________6._ Do you need transportation? _________________________6・ Translate the following sentences into English・1.You can call back later or leave a message・2.Let me repeat your message・3.F OT inside line, just dial the Toom numbeT.4.When do you need to get to the theater?5.It may take one hour to get there in rush hours.6.Do you need a second call, just in case?readingl.F 2.T 3.T 4.FUnit 6：1・ A: Listen to the dialogue and fill in the blanks.Concierge: Good afternoon. How can I help you.Guest: I need to go to Beijing. Where can I get a ticket?Concierge: Do you want to go by train OT go by plane ?Guest: Where do I buy a ticket for the train?Concierge: We can buy it for you . You pay the ticket price plus a small service fee. Guest: Ok. How about a ticket for the concert tonight? How much is that? Concierge: The ticket is _RME 250 Yuan . _When_ would you like to see the concert? Guest: Around _7:00_. I will come to pick it up in two hours_.Concierge: That is fine, but we ask that you pay in advance.. We need to buy the ticket. Guest: Sure. How much is the total?Concierge: 700 Yuan_ for the tickets plus 50 Yuan_ for the service charge. The total is RME 750 Yuan , sir.Guest: Here you are and Thank you for your help.Concierge: It is our pleasure, si匚We are happy to serve you_.B: Listen to the dialogue and fill in the chart.2・ Match the English expressions in Column A with their Chinese meanings in Column B・l.E 2.D 3.F 4.B 5. G 6. C 7. A 8. H 9. J 10. K 11.14・ Match the guest5s requests with the hotel staffs responses.l.C 2. A 3.F 4. G 5.D 6. E 7. B5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Would you like to go by train OT by plane? _______________2.Can you tell me when you，d like to leave, sir? ___________3.I do apologize, si匚But please calm down. ______________4.Just a moment, please. I will contact OUT manageT to solve it..5.Heie is a map. I，ve circled our hotel, XXX, the station for you.6.If theie is anything else we can help, please feel free to tell us.6・ Translate the following sentences into English・1.What tTanspOTtation would you like to take? __________________2.It's RMB 1200 Yuan altogehter, including the service fee. __________3.We are terribly sony for the troubles we caused you. _____________4.Let me change a TOOHI foi you. ______________________________5.It，s about half an houi by subway and 15 minutes by taxi. _________6.This is the map. I，ve maTked them on it. ___________Readingl.T 2.F 3.F 4.FModule 3unit 11.A： Listen to the dialogue and fill in the blanks・Reservationist: Good morning, sir. How may I help you ?Guest: Good morning. I would like a table by the window.Reservationist: Yes. When should we expect you?Guest: Perhaps around 6:00 p.m. April 24.Reservationist: How many people are there in your party?Guest: There will be three of us.Reservationist: May I have your name and phone numbeT?Guest: Janet Davis. 150********Reservationist: May I repeat it for you?Guest: Yes, please.Reservationist: A table by the window for three, April 24,at 6:00 p.m. Is there anything special?Guest: No, thank you.B： Listen to the dialogue and try to put the following sentences into correct orders according to what you hear・(4 )A private room, please.(1 )Good afternoon, Garden Restaurant. How may I help you?(9 )In that case, can we book you a private room at 8:00 p.m.?(2 )Fd like to make a reservation in your restaurant.(7 )Fm sorry, sir. All private rooms are reserved until 6:00 p.m. What about a tablein the hall?(3 )Of course, sir. Would you like a table in the main dining hall or in one of ourprivate rooms?(5 )How many are there in your party, and at what time should we expect you?(13 )Thank you, Mr. Lee. We'll arrange the Rose Room for you, at 8:00 tonight. Isthat right?(6 ) Six people at 5:30 tonight.(15 )Thank you for calling, Mr. Lee. We look forward to seeing you tonight.(11 )Would you please leave your name and telephone number?(8 )We prefer private rooms. Ifs too noisy in the hall.(10 )Thafll be fine.(12 ) My name is John Lee, and my mobile is 139-6755-4611.(14 )Yes, thank you very much.2・ Match the English expressions in Column A with their Chinese meanings in Column B・1.D2.I3.G4.L5.A6.C7.F8.J9. H 10.K11.B12.E 3・ Complete the following sentences with the expressions from the table below・prefer, how about, have been, Pm sorry, how many, there^e, what's, do you, can I, what time, we don't, how much, Ill1.There?re no tables left for 6:00 p.m.2.How many people are there in your party?3.Can I have a table by the window?4.What，s your arrival time?5.What time would you like your table?6.Do you have any special requests, sir?7.Would you prefer smoking or non-smoking area?8.We don't have a private room at this moment.9.How about a table in the corner?10.How much would you like to pay for each table?11.Ill fax the menu to you tomorrow.12.All the tables have been booked until 7:00 p.m.13.I'm sorry to say that we are full now.5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming. Chinese RestauTant. How may I help you?2.F OT what time, siT/madam?3.Y OUT name and telephone numbeT, please?4.Any othei TequiTements?5.So it，s Mr.White, a table for five at 6:30 p.m. this evening. Am I right?plete the following dialogue.Staff：Good evening, sir. Have you got youT reservation?Guest: No, we haven't. Just we three.Staff：Fm sorry, the house is full now. Would you mind waiting a moment?Guest: How long do you think we'll have to wait ?Staff: About 10 minutes.Guest: Oh, that'll be all right. We are not terribly hungry.Staff: May I have your name, siT?Guest: Mi*. White.Staff: Thank you, Mi*. White. Now would you please take a seat and wait over there? We511 have you seated as soon as we get a free table.Guest: Thank you.(After a little more than 10 minutes)Staff: M T. White?Guest: Yes, here.Staff: Would you step this way, please?Staff: Here is your table. Please take your seat. The waiter will be here to take your orders.Guest: Thank you.7.Translate the following sentences into English ・1您想预订什么时间的桌位呢？What time would you like your table?2你们一共多少人？How many people are there in your party?3我可以记下您的名字吗？May I have your name, please?4有什么特别要求吗？Is there any special requirement?5尽管我不能向您担保，但请放心我们会尽最大努力的。

新职业英语第二版酒店英语2行业篇答案1、Neither she nor her friends ______ been to Haikou. [单选题] *A. have(正确答案)B. hasC. hadD. having2、Tom’s sister is a nurse. I met _______ in the street yesterday . [单选题] *A. sheB. hersC. himD. her(正确答案)3、The Chinese team are working hard _______ honors in the Olympic Games. [单选题] *A. to win(正确答案)B. winC. winningD. won4、In the past, Mary _______ listening to music in her spare time. [单选题] *A. will likeB. likesC. likeD. liked(正确答案)5、I have a _____ every day to keep fit. [单选题] *A. three thousand meter walkB. three-thousands-meters walkC.three-thousand-meters walkD. three-thousand-meter walk(正确答案)6、It was _____the policeman came_____the parents knew what had happened to their son. [单选题] *A.before…asB. until…whenC. not until…that(正确答案)D.until…that7、4．—Alice’s never late for school.—________. [单选题] *A．So am I.B．So was I.C．Neither am I. (正确答案)D．Neither have I.8、There are still some wild tigers alive. [单选题] *A. 聪明的B. 凶恶的C. 野生的(正确答案)D. 珍贵的9、This kind of work _______ skills and speed. [单选题] *A. looks forB. waits forC. calls for(正确答案)D. cares for10、She _______ so much _______ her mother. [单选题] *A. looks; like(正确答案)B. looks; forC. looks; afterD. looks forwards; to11、29．______ my free time, I like listening to music. [单选题] *A．AtB．OnC．In(正确答案)D．About12、—Tony, it’s cold outside. ______ wear a jacket?—OK, mom.（）[单选题] *A. Why not(正确答案)B. Why don’tC. Why did youD. Why do you13、Customers see location as the first factor when_____a decision about buying a house. [单选题] *A.makeB.to makeC.making(正确答案)D.made14、He _______ maths. [单选题] *A. does well in(正确答案)B. good atC. is well inD. does well at15、It’s reported that there are more than 300?_______ smokers in China. [单选题] *A. million(正确答案)B. millionsC. million ofD. millions of16、What about _______ there by bike? [单选题] *A. goesB. wentC. goD. going(正确答案)17、Many young people like to _______ at weekends. [单选题] *A. eat out(正确答案)B. eat upC. eat onD. eat with18、His picture is on show in London this month. [单选题] *A. 给...看B. 展出(正确答案)C. 出示D. 上演19、—John, How is it going? —______.（）[单选题] *A. It’s sunnyB. Thank youC. Well doneD. Not bad(正确答案)20、We can’t go out ______ school nights. （）[单选题] *A. inB. on(正确答案)C. atD. by21、The paper gives a detailed（）of how to create human embryos (胚胎)by cloning. [单选题] *A. intentionB. description(正确答案)C. affectionD. effort22、--All of you have passed the test!--_______ pleasant news you have told us! [单选题] *A. HowB. How aC. What(正确答案)D. What a23、29．There is a book in your left hand. What’s in your ___________ hand? [单选题] * A．the othersB．other (正确答案)C．anotherD．others24、Mr. Wang is coming to our school. I can’t wait to see _______. [单选题] *A. herB. him(正确答案)C. itD. them25、For the whole period of two months, there _____ no rain in this area. Now the crops are dead [单选题] *A. isB. wasC. has been(正确答案)D. have been26、75．As a student in Senior Three, I must work hard．（）, I should take exercise to strengthen my body．[单选题] *A.OtherwiseB.Meanwhile(正确答案)C.ThereforeD.Thus27、19．Students will have computers on their desks ________ . [单选题] *A．in the future(正确答案)B．on the futureC．at the momentD．in the past28、When you’ve finished with that book, don’t forget to put it back one the shelf, ____? [单选题] *A. do youB. don’t youC. will you(正确答案)D. won’t you29、On Easter children _______ eggs around the house. [单选题] *A. hunt for(正确答案)B. send forC. prepare forD. ask for30、—Whose book is it? Is it yours?—No, ask John. Maybe it’s ______.（）[单选题] *A. hersB. his(正确答案)C. he’sD. her。

英语二级a卷考试真题及答案一、听力理解（共20分）1. What is the man doing?A. Cooking dinnerB. Fixing a carC. Reading a bookD. Watching TV答案：A2. How much does the woman need to pay for the ticket?A. $10B. $20C. $30D. $40答案：B3. Where are the speakers?A. In a libraryB. At a restaurantC. In a classroomD. At a concert答案：C4. What is the weather like today?A. SunnyB. RainyC. CloudyD. Windy答案：A5. What time does the train leave?A. 6:00 amB. 7:00 amC. 8:00 amD. 9:00 am答案：C二、阅读理解（共30分）Passage 1The passage talks about the importance of recycling. It mentions that recycling helps to reduce waste and savenatural resources.6. What is the main idea of the passage?A. The benefits of recyclingB. The drawbacks of recyclingC. The process of recyclingD. The history of recycling答案：A7. According to the passage, what is one benefit of recycling?A. It reduces pollutionB. It saves energyC. It creates jobsD. All of the above答案：DPassage 2The passage discusses the effects of technology on education.It highlights how technology can enhance learning experiences and provide new opportunities for students.8. What is the main purpose of the passage?A. To criticize the use of technology in educationB. To describe the history of educational technologyC. To explore the impact of technology on educationD. To compare traditional and technological teaching methods答案：C9. Which of the following is NOT mentioned as an advantage of using technology in education?A. Increased accessibility to educational resourcesB. Improved student engagementC. Reduced cost of textbooksD. Decreased student-teacher interaction答案：D三、语法与词汇（共20分）10. The weather was so cold that we had to stay indoors all day.A. so cold thatB. cold enough toC. too cold toD. cold enough that答案：C11. She is one of the most talented musicians I have ever met.A. talentedB. more talentedC. most talentedD. the most talented答案：D12. The book is worth reading.A. worth to readB. worth of readingC. worth readingD. worth to be read答案：C13. I don't think it is necessary to spend so much money on a new phone.A. necessaryB. unnecessaryC. essentialD. indispensable答案：B14. The company is trying to reduce its carbon footprint by using renewable energy sources.A. reduceB. increaseC. maintainD. ignore答案：A四、写作（共30分）15. Write an essay on the topic "The Role of Technology in Modern Education". You should write at least 120 words. Use your own experiences and examples to support your points.[考生写作部分]注意：以上内容为示例性质，实际考试真题及答案应由相关教育部门或考试机构提供。

大学酒店英语试题及答案本试题旨在考察学生对酒店英语的掌握程度，包括听力理解、阅读理解、词汇与语法、以及写作能力。

请仔细阅读题目，并在规定的时间内完成作答。

听力部分（共20分）1. 听录音，选择正确的图片。

（每题2分，共10分）- 录音中提到了酒店的前台接待处，图片A是前台接待处，图片B是餐厅，图片C是游泳池。

- 录音中提到了酒店的客房服务，图片A是客房服务车，图片B是健身房，图片C是会议室。

- 录音中提到了酒店的商务中心，图片A是商务中心，图片B是洗衣房，图片C是酒吧。

- 录音中提到了酒店的健身房，图片A是健身房，图片B是游泳池，图片C是餐厅。

- 录音中提到了酒店的洗衣服务，图片A是洗衣房，图片B是前台接待处，图片C是会议室。

2. 听录音，回答问题。

（每题3分，共10分）- 问：酒店的早餐时间是几点开始？答：酒店的早餐时间是早上7点开始。

- 问：酒店提供哪些类型的房间？答：酒店提供单人间、双人间和套房。

- 问：酒店的无线网络覆盖范围是？答：酒店的无线网络覆盖整个酒店区域。

- 问：酒店的退房时间是什么时候？答：酒店的退房时间是中午12点前。

- 问：酒店附近有哪些旅游景点？答：酒店附近有博物馆、公园和购物中心。

阅读理解（共30分）阅读下面的文章，然后回答问题。

在酒店行业中，客户服务是至关重要的。

酒店工作人员需要具备良好的沟通技巧，以便能够理解并满足客人的需求。

此外，酒店还需要提供各种设施，如健身房、游泳池和商务中心，以确保客人在住宿期间的舒适和便利。

酒店的清洁和维护也是非常重要的，这直接影响到客人的满意度。

最后，酒店的安全管理是不容忽视的，这包括消防、防盗和紧急疏散等措施。

1. 文章提到了哪些酒店工作人员需要具备的技能？（5分）答：酒店工作人员需要具备良好的沟通技巧。

2. 文章中提到了酒店需要提供哪些设施？（5分）答：酒店需要提供健身房、游泳池和商务中心。

3. 文章中提到了酒店的哪些方面会影响客人的满意度？（5分）答：酒店的清洁和维护会影响客人的满意度。

Ⅰ Words and phrases.1. home away from home2. room reservation3. receptionist4. arrival date5. deluxe suite6. Roast Beijing Duck7. bell service 8. concierge9. registration form 10. still wine11. 房卡 12. 汇率13. 做晚床 14. 请勿打扰15. 行李员Ⅱ Match the jobs in Column A with the departments in Column B.Ⅲ Cloze.R- Reservationist C- ClientR: Reception. May I help you?C: I ’d like to book a single room 1 shower for Mr. George Smith. He plans to arrive on the 20th this month.R: How long will he be 2 ?C: I don ’t know, but it could be anything from seven to ten daysR: Then we can only confirm a room from the 20th to the 27th. We won ’t 3guaranteehim a room 4 t he 27th.C: What 5 there isn’t any room then?R: 6 , sir. We can either put him on a 7 list or find him a room in a8 hotel. C: Fine. How much do you9 a single room with breakfast?R: It’s 500 yuan RMB10 one night. How will he be paying, sir?C: His company will cover all the expense for him and will send you a check right away.R: Thank you, sir.C: Thank you. Goodbye.1. A. for B. with C. of D. have2. A. stay B. staying C. be stayed D. be arriving3. A. can B. to be able C. be able to D. need to4. A. until B. after C. before D. since5. A. if B. when C. while D. as6. A. Thank you B. Don’t worry C. Yes D. No problem7. A. waiting B. arrival C. wine D. drink8. A. other B. good C. find D. nearby9. A. charge for B. pay for C. ask for D. change to10. A. at B. for C. to D. eachⅣAnswer the following questions correctly.1. How to greet a man, a woman, a couple or a party of men and women?2. How to find out the guest’s name?3. How to ask the guest to fill in the registration form?4. How to get the guests’ passports?5. What to say when the room attendant knocks at the guestroom door?ⅤSay the following in a more courteous way.1. What is your name?2. We can’t arrange any room for you since the hotel is full.3. Don’t you remember I’ve already told you how to use the minijar?4. That’s not my department. Just contact the reception.5. The button came off before we received your dress. It’s not our fault.6. It’s far away. Just take a taxi. You can afford it.7. Not feeling well? Go to the hospital next to our hotel.8. Thank you very much. But we can’t take tips.9. The bathtub looks clean to me.10. Don’t you see I’m busy cleaning this room?ⅥComplete the following dialog.Bell Captain(B): Good morning. Concierge. May I help you?Guest(G): I’ve been waiting in my room for nearly half an hour. But one piece of my baggage hasn’t been sent up yet. What’s the matter?B:. Could you?G: I am Jack Simon. I am in Room 1603.B:? G: It’s a big black leather suitcase.B:? G: Sure. Every piece of my baggage has at least one tag.B: Don’t worry, Mr. Simon. It’s possible thatand sent it up to your room as soon as possible.G: Well, that’s the least you should do.B: I’m sorry to have caused you so much trouble. I assure you it will never happen again.ⅦTranslate the following sentences.1. Witz Hotel.（宾馆订房部。