Part one:Office EtiquetteUnit one:GreetingsDialogue OneA:How do you do?B:How do you do?A:I'm George Smith.Nice to meet you.B:I'm Mike Drum.Nice to meet you,too.A:I'm looking for Mr. Chang from Shanghai Textile Import and Export corporation. B:There is no one by that name here.You must have made a mistakeA:Sorry to have bothered you.B:That's all rightDialogue TwoA:Hello,Jim,Nice to see you again.B:Nice to see you,too,Mary.I haven't seen you for ages.How is everything going on? A:Not bad,and yourself?I thought you were in AmericanB:I was.I came back here last week on vacation.A:How's life over there?B:It's great.I got married.A:Oh,congratulations!B:How would you like to have a coffee and talk more?A:Why not?Dialogue ThreeA:Hello!How's everything?B:OK.How about you?A:I just got back from my business trip.I'vebeen very busy recently.B:Where have you been?A:Los Angeles.B:How was the weather?A:It was sunny.I enjoy sunny days much better than cold ones.B:Me,too.You work too hard.You really ought to take some time off.A:I will.Thank you for your concernUseful expressons1.How are you doing?3.How are you getting along these days?4.How's it been going?5.How's everything with you?6.How's everything going these days?7.How was your week/day?8.How's the family?9.How is your business?10.I hope all is well with you.11.I trust you're keeping/doing well.Useful answers1.Quite/very/extremely well.2.Fine/All right.3.Great/Pretty good/Terrific.4.I'm doing well.5.So-so.6.Just surviving.7.The same as usual.Unit Two:IntroductionsDialogue OneA:Hi ! I don't think we've met.I'm Jane Harris.B:Hi ! I am Ted Johnson.Nice to meet you.A:Mr Johnson?I have often heard about about you.B:What did you hear?A:Comliments and so on.Dialogue TwoA:Jane,do you know Bob?B:No,I don't believe I've had the pleasure.How do you do? C:How do you do?B:Are you new here?C:Yes,I've only been here for two days.Dialogue ThreeA:Mr. Long.I'd like you to meet Mr. Smith.B:I'm very delighted to meet you,Dr. Smith.C:Nice to meet you,Mr. Long.C:Yes,pretty easy to tell,Huh?B:No,not really.We don't see many Americans.C:Actually,I'm Canadian.B:Oh.Well,if you need a tour of the city,we will be glad to help.Useful Expressions1.May I introduce myself?I'm...2.If you don't mind,I'd like to introduce myself.I'm...3.Allow me to introduce myself.I'm...4.Allow/Let me to introduce...5.Hello,I'm...What's your name?6.It's a great honor to know you.7.It's a pleasure.8.I'm very glad to hve the opportunity to meet you.9.I'm very pleased to make your acquaintance.10.It's a great delight to know you.11.I'd like/want you to meet...12.It is with great pleasure that I introduce to you.Unit Three:DepartureDialogue OneA:I had an enjoyable afternoon.We should get together some other time.B:That'll be great.Let's keep in touch.A:Well,it's been very interesting talking to you.I have business to attend to myself.I have to go now.B:PK.Se you later then.I hope everything goes wellA:Thanks.Bye !B:Bye !Dialogue TwoA:Well,it's been nice talking to you.B:It was nice talking to you,too.A:I can't beliver the time has flown by so quickly.I'm afraid I must be going now.I have to atend a meeting.Nice to have seen you.B:It's been a pleasure to see you again.Cone to see me when you are free.A:Thanks.I'll do that.Good-bye !B:Good-bye !A:I've come to say good-bye !B:When are you off?A:I'm flying home on Saturday.B:We hope you may come to Harbin again.A:Surely I will.B:Don't forget to give us a ring if ever you're in Harbin?A:I won't forget.B:OK.I wish you good luck and a hapy journey.A:Thank you very much!Useful Expressions1.I'm afraid I must say good-bye.Plese take a good rest.2.I'm afraid I've got to go/run now.3.I've got to be going.4.It was very kind of you to invite me.5.I'm looking forward to seeing you next time/again.6.So long.7.Give my best wishes/regards to...8.I'll give them your wishes.9.Take care/Take it easy.10.Have a safe trip.11.Have a nice weekend/trip.12.I wish you a pleasant journey.Unit Four:GratitudeDialogue OneA:Thank you for taking the time to see me today.B:I was glad to do so.If there's anything I can do for you,just give me a ring. A:I will.I hope you can come here oftenB:I will.Thank you.Dialogue TwoA:Mr. Donald,I'm very grateful to you for helping my son for a job.B:Please don't mention it.I'm very delighted to be of help.A:You know it's very important for him.It may change his life.B:Do you really think so?A:Certainly.You are really helped us a lot.Dialogue ThreeA:It's very kind of you to have sent me a new set of stamps.B:Oh,not at all.We're very glad to have been of help.Do you like them?A:They're very beautiful.I like them very much.B:I'm glad you like them.Useful Expressions1.I should like to express my gratitude/appreciation for...2.I'm realy grateful to you for...3.I really appreciate ...4.I'd like to thank...5.I don't know how to thank you.6.Thank you anyway/all the same.7.My pleasure/It's my pleasure.8.Think nothing of it.It was nothing.9.Delighted to be able to help.10.Delighted to have been of assistance.Unit Five:ApologiesDialogue OneA:Hello,Jane.This is Smith speaking.B:Hello,Mr Smith.A:I'm very sorry,but something urgent has just come up and I won't be able to keep my appoiintment with you on Wednesday afternoon.B:That's all right.A:Would sometime next week be convenient for you.B:Let me see.Would Monday afternoon be all right?A:That'll be fine.Suppose I come to your office at two o'clock.Or would you prefer some other time?B:OK,two is all right.Dialogue TwoA:Good morning.B:Good morning.A:A:I've come to apologize for what I said yesterday.B:Don't think any more about it.A:I must make an aplogy for losing my temper.Dialogue ThreeA:Good morning,everybody.Please excuse me for being late.B:Never mind about that.A:I must apologize for having delayed the work.I got in a heavy traffic jam. B:Please don't feel bad about it.We've just e in and join us. A:I'm relieved to hear that.I'll try not to be late next time.B:Don't worry about it.Useful Expressions1.I beg your pardon.2.Please forgive me for...3.How stupid/Silly/clumsy of me for...4.It's my fault for...5.I can't tell you how sorry I am for...6.I'm extremely/really sorry for...7.I'm sorry.I didn't mean to...8.Please accept my apologies for...Unit Six:CongratulationsDialogue One:A:Congratulations!The research is great success !B:Thanks!A:You have really done a good job.B:I'm flattered.I can't take all the credit though.I had lots of help.Dialogue TwoA:Hi,Jane.It seems a good day to you.What's the good news?B:I finally got my Bachelor of Science !A:Oh,that's great ! Allow me to express my heartiest congratulations!B:Thank you!Dialogue ThreeA:Are you busy this Sunday?B:No.A:I want to invite a few friends over for a dinner party.B:What for?B:Congratulations!This is news to me.When is the party going to be held?A:From six o'clock at my home.I would like you to attend.B:I should be very happy to.Useful Expressions1.Congratulations on...!2.I'd like to congratulate you on...!3.May I congratulate you on...?4.Allow me to congratulate you on...!5.Please accept my sincere congratulations!6.Well done !7.It's great!8.Fantastic!9.I have a long way to go yet.Part Two:Secretary's DutiesUnit One:Making Airline ReservationsDialogue OneA: Hello,this is the North Airline Company.May I help you?B: Yes,I want to make a reservation on Flight 652 departing for Shanghai on March 5th. A: Can I have your name,please?B: Jane Brown.A: Good.Which class do you want,first class or economy class,please?B: First class.And what's the fare,please?A: A one-way ticket first class fare from Harbin to Shanghai is 2400 yuan.B: Right.When can I pick up the ticket?A: We will send the ticket to you.May I have your address,please?B: My address is Swan Hotel,room 1234.A: Thank you !B: You are welcome.Good-bye.Dialogue TwoA: I booked a flight three weeks ago to Beijing and I want to check it.B: What date,sir?A: The day after tomorrow the fifteenth.B: And the time of the flight?B: Yes.There is a five o'clock flight to Beijing.What is your name,sir?A: Wang DongB: And your address,sir?A: 200,Zhongshan Road,shanghaiB: Thank you,sir?I will check this straightway.I won't keep you long.A: Well?B: Yes,sir.We've booked you on the five p.m. flight to Beijing the day after tomorrow.A: Thank you !Useful Expressions1. I'd like to book a ticket for Flight 1604 to Beijing,first-class this Friday.2. I have made a reservation but now something urgent has happened and I can't go today.Can I cancel my reservation?3. Do you have flight to Shanghai around 10 o'clock in the morning?I would like to book a round-trip ticket.4. Reserve me a seat,business class,no smoking.5. What's the check-in time,please?6. Is there an earlier flight?7. What time does the flight leave?8. We have a seat available.but please confirm at your earliest tomorrow.Unit Two:Making Railway ReservationsDialogue OneA: One of our clients has missed his connection.He wants to go to Beijing.Is it possible to book a soft berth on train 18?Make it a bottom berth if possible.B: I'm sorry.No berths,no seat,only standing room left.A: That won't do.Are there any other trains?B: Yes.Train 160 leaves at 18:00 in the evening,but there are no soft berths left,only hard ones.Do you want to take it? A: If that is the way it is,we have to take it.Well,I hope it is not a slow train.B: No,not at all.It is an express.A: How long does it take to get to Beijing?B: About 10 hours.A: I see.How much is it?B: 180 yuanA: That's all right.When can I pick up the ticket?B: At your convenience.A: Thanks a lot.B: You are welcome.Good-bye !Dialogue TwoA: Good morning,sir.What can I do for you?B: Good morning.Can you help me buy a train ticket?A: Where to?B: Shanghai.A: When do you want to go?B: Septemb 1st.A: How would you like to go,soft or hard sleeper?B: Hard sleeper.A: OK,we will call you when we get your ticket.B: Thank you.I will wait for your call.Useful Expressions1. Hello,could I have one ticket for the express to Beijing on June 18th?2. The tickets are extremely difficult to buy because they are in demand.3. I'm sorry.Ther are only hard seats left.Will you take one?4. If hard sleepers are not available,do you want us to get you the soft sleepers? Unit Three:Booking RoomDialogue OneA: Good afternoon.May I help you?B: I'm Jane Brown.Is it posible to book ao room?A: Is that a single or a double room?B: A single room.A: And how many nights will that be for?B: Just one night.A: One moment,yes,a single room with a bath?B: How much is it?A: Our business rate is US$80 per night.B: I see.I will take it.A: Thank you.Please sign here.Dialogue TwoA: Good morning.Can I help you?B: Good morning.Do you have a single room?A: How long will you be staying?B: Three days.B: Do you have anything on a lower floor?A: I'm sorry,sir.That's the only single room available.B: OK.I will take it.What's the rate?A: It's USD$60 a night.Please fill this form about nationality,age,occupation,passport number...and sign here.Dialogue ThreeA: Good morning!This is the Shangrial Hotel.B: Good morning! I want to reserve a single room with a bath for tonight.A: OK,sir.We have a room available.May I have your name,please?B: John Smith.A: Will you spell it for me?B: J-O-H-N,S-M-I-T-H,John Smith.And what's the rate for a single room?A: Sixty US dollars a night.B: What's the check-out time?A: Before 12:00 o'clock.B: Thank you very much.See you then.A: You're welcome.Useful Expressions1. We'd like to book a double room with twin beds.2. Is there any discount for a company booking?3. Can you reserve the penthouse for me from May 7th to 15th.Is it available then?4. Here is the key to room 1100.Please keep it.5. Do you have anything less expensive?6. Could you change my room?It's too noisy.7. Do you have a wake-up service?8. It's very thoughtful of you to have arranged all this for me.Unit Four: Booking TablesDialogue OneA: Our company is going to entertain some guests at your restaurant. We’d like to reserve a table.B: How many please?A: Maybe ten or more. Do you have a table for twelve?B: Sure. What time?A: This evening.B: OK.A: Restaurant. May I help you?B: What time do you open this evening?A: At five o’clock, and we close at eleven.B: I’d like to reserve a table.A: For how many?B: Eight.A: For what time, please?B: Seven o’clock.A: I’m sorry. There are not any table left for seven, but we can give you one at eight.B: All rightA: What is your name, please?B: Miller.A: A table for eight at eight o’clock for Mr. Miller. Thank you.B: Thank you. Good-bye.Useful Expressions1. Can I have the table by the window?2. We’ve got a reservation for dinner this evening.3. I prefer the table in the quiet corner.Unit Five: AppointmentsDialogue OneA: Hello. This is Jennifer, the secretary to the manager of Tian Tian Tastemaker Company. I would like to talk with Mr. Hopkins.B: Sure, just a minute.A: Hello. Hopkins’speaking.B: Hello. This is Jennifer, the secretary to the manager of Tian Tian Tastemaker Company. I’m calling to ask for an appointment for Mr. Carlton, our manager, sometime within the next two days.C: OK, Let me see. Could he come over here at 10 o’clock on the morning of 19th, the day after tomorrow.A: Mr. Hopkins, can we make it at 10:20? Mr. Carlton has a meeting, which is supposed to be finished at 10 o’clock that morning.C: OK. That’ll be fine.A: Thank you. See you then.C: You’re welcome. Bye.Dialogue TwoA: Could I speak to Mr. Smith?B: I’m sorry. He isn’t in now. May I help you?A: I’d like to make an appointment with him for tomorrow. This is John from Press Plaza.B: Hold on, please. I’ll have to check.A: All right.B: Sorry. He doesn’t have any openings in the morning.A: Could I possibly make it in the afternoon?B: Would two o’clock be convenient for you?A: Yes, that will be fine.Useful Expressions1. He is fully booked up.2. Will it be convenient if I come to your office this afternoon?3. As far as I’m concerned, any time is all right with me.4. 8 o’clock is a bit of a problem for me. Can you put it off until 10 o’clock.5. 5 o’clock is too late. Can you move it up to 4 o’clock.6. I’d like to check the appointment with you.7. How inconsiderate they were, making the appointment so early !8. Could we set up a meeting for next Monday at nine?9. Is there any chance that we could rearrange it for the same time next week?10. Shall we fix a day for a talk?Unit Six: InvitationsDialogue OneA: Mr. President, we are going to hold an international conference on physics. May we have the pleasure of your presence at the opening ceremony?B: I received your invitation card last week. I’m very glad to attend the academic conference. But tomorrow morning is a bit of a problem.A: I’m so sorry to hear that. Is it possible to reschedule your time? It won’t be the same without you, you know.B: Well, if you insist, I’ll try, but I’m not sure. I have to contact my interviewee first.A: Great. When can I expect a reply?B: In a couple of hours.Dialogue TwoA: Mr. Twiggs. Here is an invitation for you.B: Oh, thank you. What is the occasion?A: Tomorrow is the tenth anniversary of our company. Our general manager invites you to dinner. Do you think you can manage it?B: Oh, yes, I’d very much like to go.A: That is great. Dinner starts at 11:30. Can you be there by then?B: I’ll be there in time.A: All right. Bye !B: Bye !Dialogue ThreeA: Mary, we are going to give a dinner this weekend. We’d like you to come. Can you make it?B: Oh, thank you. I’d be glad to. What is the occasion?A: I just got a promotion.B: Oh, really? How wonderful. May I offer you my heartiest congratulations.A: Thank you. That is very kind of you to say so. Please bring along your boyfriend when you come. The more the merrier, you know.B: I don’t know if he will have time. Can I bring anything when I come or is there anyway I can help?A: Don’t bother. Come just as you. We have everything.Useful Expressions1. We are going to throw a New Year party tomorrow. Would you like to come?2. Will it put you out if I bring along my girlfriend?3. Could we have the honor?4. It’s almost supper time. You must join us for dinner.5. Many thanks for the invitation.6. I will be glad if you can come.7. I am afraid I am already booked up for next Sunday. But thank you just the same.8. What a shame. I am supposed to go to a meeting.Unit Seven: ReceptionDialogue OneA: Good afternoon. Can I help you?B: Good afternoon. I have an appointment with Mr. Lee.A: May I know your name,please?B: Smith , John Smith.A: Just a minute. Let me see. Ah, yes. Would you please take a seat? I will tell Mr. Lee you are here.B: Thank you.Dialogue TwoA: Excuse me, are you Mr. Steven?B: Yes. I’m here to see Mr. Wang.A: I’m sorry. We just got word that he won’t be able to get here to meet you.B: I see.A: He’s terribly sorry, but he asked me to make another appointment with you. Would some time tomorrow be convenient?B: I think I will be free tomorrow afternoon. You had better tell him to call me before I come.A: I understand.Dialogue ThreeA: Excuse me, are you Mr. White from America?B: Yes, I am.A: I’d pleased to meet you. Mr. White. My name is Jane. I work in Harbin Institute of Technology. I came here to meet you.B: How do you do?A: How do you do?B: It’s kind of you to meet me at airport.A: Welcome to Harbin. Is this your first visit to China?B: No, I have visited China several times, but it’s my first visit to Harbin and I think it’s great honor to be invited to your beautiful city.A: It’s our pleasure to have you here. I hope you will have a pleasant stay here.B: Thank you. I’m sure I will have a wonderful time in Harbin.Useful Expressions1. I’m sorry, I am told to get that information from evening visitor.2. Mr. Smith is occupied at that moment.3. Please come this way. I will take you to his office.4. Would you please go to the reception room on the second floor? The manager is expecting you.5. Would you please wait for a moment?6. Is it possible for him to see me now?7. Could I know what you wish to see him about?8. I’ll see if he is available.Unit Eight: Recreation ArrangementDialogue OneA: Mr. Wang, are you interested in sports?B: Yes. My favorite sport is tennis.A: Really? Tennis is my favorite, too. I never thought that you Chinese were interested in tennis. I only know you are very good at Ping-Pong.B: No, actually tennis has become very popular with the Chinese in recent years. I like it because I think it is a real sport: grace, beauty and strength.A: I agree.B: Mr. White, Are you free tomorrow morning?A: Yes, tomorrow is Sunday. I have nothing scheduled. What did you have in mind?B: I was thinking of asking you to go to my place and play tennis.A: Great. Is there a tennis court at your place?B: Yes. Aferwards I will take you to my home for dinner.A: Oh, thank you. That is very kind of you to ask me.Dialogue TwoA: Are you doing anything special tomorrow?B: Yes, I mean to go downtown to do some shopping. What do you have in mind?A: I was thinking of talking you to the Sun Island.B: Oh, I’d love to. I’m sure the trip will be very pleasant.A: But you are going shopping.B: Never mind. We can put it off until some other time. I have been looking forward to going to Sun Island.A: Fine. Then we will be leaving at 8:30 tomorrow morning from the hotel.B: OK. Thank you.Dialogue ThreeA: Mr. White. Are you free this evening?B: Yes. I have nothing tonight. Anything I can do for you?A: How about going to the movies? I’ll stand the treat. It will do you good to get your mind off your work for a while. B: That sounds like a good idea. But what is playing? Is there anything interesting on?A: I’ve looked up the entertainment section in the newspaper. There are some new films on in town. By the way, there is also a new Benjing Opera put on for the first time. I wonder if you are interested.B: Why not, of course. I would very much like to know your customs and your culture. The only problem is that I don’t understand the language. I suppose you can do the interpretation for me.A: Sure. Mr. White. I don’t think we have time to go back to the hotel if we want to watch the opera. Let’s get something in a nearby restaurant.B: OK.Useful Expressions1. How about going to he movies with us?2. There is a football match tonight. I’ll see if I can get a ticket for you.3. Tomorrow we can go sightseeing. Are you interested in scenic spots or historical places?4. I can never work up any enthusiasm for such operas.5. I can see you have gone out of your way to entertain us. We really appreciate it.6. I’m going to concert to hear a Beethoven symphony. Maybe you would like to go?7. These are beautiful examples of traditional architecture.8. We don’t want to put you to too much trouble.9. Would you please tell me some of the attractions here?Unit Nine: Set up a meetingDialogue OneA: What time is the meeting going to begin?B: At 9 o’clock. Did you set up the conference room?A: Yes, I did.B: Let me take a look. Oh, no. That is not right.A: What’s the matter?B: There are not enough chairs.A: How many people are going to attend the meeting?B: There are going to be twelve. And there are not any memo pads.A: Where do you want me to put the pads?B: Put one at each place.A: Are there enough pencils?B: No, there are not.A: Do you need water?B: No, I’m going to order coffee for them.Dialogue TwoA: Mr. White. Here is our copy of the amended contract. Please go through it.B: (Reading the contract)You have inserted this sentence, that is “if one side fails to observe the contract, the other side is entitled to cancel it.”A: Yes. This clause suits us.B: I have no questions about the terms. The contract contains all we have agreed upon during our negotiations. A: We’ll sign the contract tomorrow morning, at 10,in the meeting room, shall we?B: That’s good. I will come on time.Useful Expressions1. Please, be quiet, everyone, I’d like to open the afternoon session.2. May I have your attention,please?3. Good morning, ladies and gentlemen. I would like to welcome you all to this meeting.4. He has requested me to preside over the meeting.5. The purpose of our meeting today is to discuss our sales strategy.6. First of all, let me outline what we intend to do here this afternoon.7. Now we will go on to the next speaker.8. Mr. White, will you take the floor please?9. I’m afraid we’ll have only a brief discussion, because time is running out.10. Would you please let the others speak first? I need some time to get my thoughts in order.11. I think it is about time to open today’s panel discussion.12. So much for what I want to say.13. If you have no questions, I will now end the meeting.14. Will you take care of that?15. How to announce “Meeting start”?15.1 WelcomeWelcome you to this…May I welcome you to…15.2 Open, begin, startI would like to Open( or begin/start) our…Let’s begin(start) the…I think it is about time to open (or begin/start) today’s…15.3 Assemble, GatherWe are assembled ( or gathered) here to discuss the problem of…We have assembled (or gathered) her in the hall to learn about the latest progress made in…15.4 Purpose, Aim, Going toThe purpose of our meeting today is to discuss…Our purpose in holding this conference is to…The aim of this session is to…What we are going to do this morning is to…15.5 Come to, Proceed toWe are coming to the session on…We will now proceed to the panel discussion.We are approaching the morning session of our last dayPart Five: Ask for leavesUnit One: Sick leaveDialogue OneA: I want to ask for leave.B: What’s wrong? You look pale.A: I feel sick.B: Do you need a doctor?A: No, thank you. I think I will be better if I have a rest.B: OK, go home and stay in bed.A: Thank you.Dialogue TwoA: Hello, Jane, This is Tom speaking.B: Hello, Tom. What’s the matter with you? You sound terrible.A: I have caught a cold.B: I am very sorry to hear that. Have you been to a doctor?A: Not yet.B: You really need to see a doctor.A: I know. I have taken some medicine. Jane, would you please let the manager know I called? I want to ask for leave. B: No problem. I will tell him you called in sick. Take good care.A: Thank you very much.Useful Expressions1. I want to ask for sick leave.2. I feel sick/rather unwell/so ill/very bad.3. I feel hot and cold.4. I caught a great deal at night.5. I took some aspirin, but it didn’t help much.Unit Two: Leave of absenceDialogue OneA: I am going to be married this Sunday.B: Congratulations !A: I want to know how many days’leave I can have for my wedding.B: You can have fifteen days’leave.A: Thanks a lot.Dialogue TwoA: I haven’t seen Jane for days. Where is she?B: She is on maternity leave.A: What did she have?B: A girl.A: I am supposed to get over and see her after work.B: Please give my regards to her. Thank you.Dialogue ThreeA: Excuse me, Mr. Li, can I ask for one day’s leave tomorrow?B: What for?A: I want to deal with my personal affairs.B: You will be deducted for this.A: It doesn’t matter.B: Who will do the work for you?A: I have asked Mary to cove for me.Useful Expressions1. May I ask for leave in the afternoon?2. I was given one week’s leave.3. He was taking a day off.Unit Three: VacationsDialogue OneA: You look happy today.B: Yes. I am a good mood. I will take a vacation this weekend.A: How many days’leave do you have?B: Ten days.A: It will do you good to have a rest.B: Yes. The work has really knocked me out.A: Where are you going to spend your vacation?B: I would like advise you to go to Dalian. Last your I went there. I enjoyed beautiful scenery and delicious seafood. A: Sound like a good idea. I am looking forward to a vacation there.Dialogue TwoA: Mary, how many vacation days do I have left?B: Let me see. You still have seven days’left.A: Is it possible for me to take a vacation next month?B: Of course. Where do you want to go?A: I am going to Hongkong to do some shopping.B: That’s excellent.A: What do I need to do?B: You should fill out the vacation request form and return it to me.A: All right.B: I hope you have a good time.A: Thank you.。
