商务英语视听说听力原文

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with w hat I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Fina nce. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy? C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended? W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candida te with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m veryhumorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is the re anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development D epartment.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsib le for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Co pperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: An d this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, tha t’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thi nking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Lou ise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss: I’m afraid Mr. Matthews isn’t available.He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just recei ved your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rai l strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a direct ory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please w ait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him an d ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600. Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know….Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?K: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important.I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.I: And what about facilities in the hotel in general?K: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too.I: What services does the business center provide?K: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.I: Right, and what about the distance to the airport and city center? Is that important?K: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t want to be near Heathrow Airport or right in。

新视野商务英语视听说下册第7单元听力原文Listening Practice Task 2-1 (B for Buyer; S for Seller)S: Can I help you, sir?B:I’d like some information about your microwave ovens.S: OK. What would you like to know?B: What’s your most popular model?S: Well, our most popular model is the B414. Here, this one. As you can see, it looks good and the price is low.B: What’s the target market?S: It’s for people with small kitchens.B: I see. How many colours?S: It comes in 3 colours– white, black and grey. The white one is the best seller. B: Does it have any special features?S: Yes, its user-friendly design. You can try it to see. It’s easy to operate.B: Hmm, how about the warranty?S: 12 months.B: And how much is it?S: The trade price is 48 US dollars.B: That’s not bad. One more question: what about delivery?S: We can deliver within 5 days.B: OK. Thank you. I’ll get back to you. Task 2-2 (S for Seller; C for Caller)S: Hello. Jason Office Products. What can I do for you? C: I’m calling about office furniture and equipment.S: Could you tell me what you need? C: Well, I think we need 2 filing cabinets with locks that are suitable for files with large pages. Is that type of cabinet available?S: Yes. We have 3 kinds of those cabinets available right now, two with three drawers and one with 4 drawers. C: I prefer the one with four drawers. It will hold more files , right?S: Yes, but it takes up more room. It’s 54-and-a-half inches high and 16 inches wide. C: That’s fine. Hmm…I need to know how deep each dr awer is.S: 39 inches. C: What’s the unit price?S: It has been selling for a 20% discount since yesterday. It’s only $748 now. C: It’s still expensive.S: Yes, it’s not cheap, but I’m sure it’s the best cabinet you’ll find in town. It’s all steel and the guarantee period is 18 months! C: Have you got any wooden computer desks?S: Yes, we have some very stylish multipurpose wooden desks. C: How big are they? S: They come in different sizes. C: You see, our office is not large. The desk can’t be wider than 50 inches.S: In that case, I would recommend the SAFCO desk. It’s 48 inches wide, 27 inches deep and about 30 inches high. C: That will fit perfectly! How much is it?S: The list price is $289, but you can have it now for $199. It’s on sale. C: That’s not bad! I’ll probably take it.S: Would you like to place an order now? C: Oh no, not yet. I need to look at it before I buy it.S: I think you’re right. C: Oh, I forgot one more thing: the printer! You sell printers, don’t you?S: Yes, we have a big collection of printers here. Which brand and model would you like? C: I’m not sure. I think we want something inexpensive but good quality.S: I suggest you buy the EPSON inkjet colour printer. It’s the best choice if you have a limited budget since it only costs about $112. C: How big is it?S: It’s quite small in size, about 8 inches long, 6 inches wide and 4 inches high.S: Well, that sounds like what I want. I’ ll drop in this afternoon. Thank you.C: My pleasure.3. Language Focus A Task 1Do you have friends or family members you would like to see more often? When you phone colleagues, would you like to see their faces? The ViaTV Desktop videophone means that you can! As you can see, it’s small, elegant and ideal for the office or home, even fo r business trips. It’s very easy to set up: all you need is a touch-tone phone. You don’t need a computer or any special software. It’s also very easy to use, as easy as making a normal telephone call. The ViaTV Desktop videophone has many features. Fist, it has full-colour motion video which means you can see the other person’s gestures and changes of expression. The picture quality is excellent. Second, it has an adjustable picture setting that enables you to change the mode to get an ideal image even for viewing designs or documents. Third, its audio quality is exactly the same as the normal telephone call. In addition, the ViaTV Desktop videophone has a preview mode so that you can check what you look like before the other person sees you! And finally, the privacy mode is an important feature. You can use it to block the image but keep the voice connection. Now, of course, just as any means of communication, it’s worthwhile to have a set. We have a special offer on at the moment, so now is the time to buy the ViaTV Desktop videophone. Put yourself in the picture! 4. Video 1 (B for Buyer; S for Seller)S: Good morning.B: Good morning. Having you got the Canon iR2270 photocopier?S: Yes, madam. It’s right here.B: Great! How much is it?S: Let me see… iR2270, hmm, $2450.B: Woo, it’s not cheap!S: Yes, the price is a bit high, but it makes the best copies in the shortest time. It has been the best seller for 3 months.B: I know it’s good. We have one in our office. But I’m afraid my boss won’t like t he price. Can you give discounts for bulk? We want to buy 4 of them.S: In that case, we can cut the price to $2330.B: $2330… That’s about a 5% discount. Right?S: Yes, that’s the lowest price we can offer.B: OK. How long is the warranty? One year?S: Three years from the date of purchase.B: Good. How about its after-sales service? You know, photocopiers have jamming problems all the time. It’s a real nuisance!S: I can assure you that you won’t have much problems with this model. Besides, we offer free on-site service for the length of the warranty. And then $150 a year after that.If there’s something wrong with the machine, just contact us. We’ll send a technician over as soon as possible.B: Good. And what about the guarantees?S: Well, there’s a 7-day money-back guarantee if you’re not satisfied with the machine. Or if you have any problems, just bring it in and you can have a refund. B: Fine. Oh, one more thing. How soon can you deliver them to our office?S: Well, I’m afraid there’s a slig ht delay on orders at the moment. We could send them to you at the end of the month.B: You mean we have to wait for 3 weeks!S: I’m afraid so.B: That will be too late! We need them next week.S: Er, how about this one, iR2010? We have plenty of this in stock. If you place the order now, you can have them by tomorrow at noon.B: I don’t know. How does it compare with iR2270?S: They are a similar size and have similar functions. The only difference is iR2270 can print 22 copies a minute, while iR2010 prints 2 copies less.B: That doesn’t matter. How much is this one?S: $2200 each, if you buy 4.B: $2200. That’s…S: That’s $130 less than the iR2270.B: Sounds not bad. I think we could have these.S: Do you want to place the order now?B: Yes. But can you first show me how it works?S: Sure. You see these buttons here? 5. Language Focus B Task 1 From Honda Motor Company comes a new small, lightweight humanoid robot named ASIMO that is able to walk in a similar manner to a human being’s.。

商务英语视听说unit5听力Unit 5 Business English ListeningActivity 1Dialogue 1John: We need to get the quarterly report out.Sara: Yes, I'm working on that. I'm using my own personal software to design it.John: That's great. Do you think it will take long to finish?Sara: No, I should be able to finish up soon.John: Good. When you're finished, I'd like to review it.Sara: Of course. I'll let you know when I'm done.Dialogue 2Julie: I haven't made much progress on the client's presentation.James: What seem to be the problem?Julie: I'm having trouble understanding their data. It's not organized very well.James: You can take some time and reorganize it. That usually helps.Julie: Great idea. Thank you.Activity 2Dialogue 1Cecilia: I heard David is handling the new product launch.Ray: Yep, he's the project manager. He's been workinghard to get the project done by the deadline.Cecilia: I'm sure he'll do a great job.Ray: Definitely. He always gives 110%.Dialogue 2Annie: Our marketing team has made a lot of progress onthe branding initiative.Tom: That's great. Is the website up and running?Annie: Not yet, but we're close. We're still working on getting the right visuals.Tom: I look forward to seeing the final product.。

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major isfinancial secretary. I am an outgoing, energetic person. I enjoy teamwork very much.As part of my degree program, I needed to communicate with different peopel. Ipossess excellent interpersonal skills and a very positive attitude. My careeraspiration is to become a successful secretary. During my internship at one company,I worked as a secretary. My duties included offering friendly and efficientschedule tomy boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with peoplefrom different backgrounds.If something blocks my path, I will look for a solution.I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I amnow trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest isthe best motivation. I love to be a secretary, so I will definitely devote myself to it.Moreover, high job satisfaction can be attained when the job is what I aminterested in.Career development is very important for me when choosing a job. From what Iknow, Shangri-La provides equal career advancement for all staff. The job rotationplan and individually tailored training program are really exciting and helpful foryoung people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I Karen’mYang.M:Good morning, Miss Yang. I ’ m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah⋯Miss Yang, I’ ve gone through your resume. I’ d like to ask you some questions now, if you don’ t mind.W: Of course not. please go ahead.M:Well, can you tell me why you would like to work as a medical representativewith us?W:I really like this kind of work, and having been a doctor for three years, I wantto apply for this position for a change.M: Don ’ t you think it’ s a pity for you to leave your present job?W:To some extent, it is. I have learned a lot in the hospital. But I would like to trya different kind of life. By the way, could you tell me how much the new job pays?M:Sure. There is a five-month probationary 用的 period and you can only getRMB2,000 for each month. After that, we’ ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M:Every employee in our company enjoys life insurance 人寿保 andunemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I ’ m not sure. It depends on your abilityand performance. Maybe we ’ ll send you to one of our branches, if you like.W:No problem. I hate staying at one place all the time. But in which cities doyou have your branches? And, where is your company based把(部在⋯ )?M:Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.⋯Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested inyour own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based? It is also unwise to ask about things you should have already known. You are onlytelling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded真的 ; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years ’ financial industry experience with several companies; two years ’xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting;fluent English; bookkeeping and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren ’you?t I ’ m Cathy Mandel,Director of theHR Department.Chen: Yes, I’ m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I ’ ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I ’ ma senior student at GDUF. I expect to graduate this summer. Mymajor is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading internationalconsultant corporations which came to China after China entered WTO. I thinkworking here would give me the best chance to use what I at university’learned.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search forways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experiencein this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估 people ’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’ t care about pressure or the environme n tgasasloI enjoythe work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I ’ vegot one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseasbranch to get experience later on once you’ ve proved your worth.Chen: Oh, great. If I’ m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ ll notifyouryoufinalof decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to Chinaafter China entered WTO.Working in this company would give him the best chance to use what he haslearned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I ’ ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager,right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’ s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincareproducts are very popular with women all over the world.Mr. White: Huh, that ’rights. Miss Wang, can you tell me which university youattended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’ s degree in business administration.Mr. White: How is your English? You know, some staff members in our companyare Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chiefresponsibility there?Wang: I ’ ve worked there for five years, since I graduated from college. Two years ago,I was appointed Brand Manager— responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broadenmy experience. That ’ s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’-confidencesself and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. Mycurrent annual income in United Butter is 150 thousand. But, er, d you tell me⋯ coul a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development,sales promotion, and regular customer satisfaction surveys. You’ dreport directly tothe Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ ll notify you of our decision as soon as possible. But⋯to be honest, you seem to be a good candidate with the right kind of experience and personality. You’ re high on my list. Wang: That ’good!s Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1.F T F F To 2. 1) Sales Manager2)Five3)Brand Manager4)biscuits5)Business Administration6)oral EnglishScripts Unit 2Script:Sherry: Daniel, it’ s you! I haven’ t seen. Hy o uw foraeyearsyoudoing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ ve got a newwhatjobdo.Syou, do now?Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’ s nice! Which departmentareyou in?Daniel: I ’ m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it ’reallys a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ ve always been clever,iel. DanIknew you’ d do somethingvery challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights,I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about itover a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company⋯Task 2 Describing jobsScript:v Jack: Hi, I ’ m Jack. I ’ m the manager of the Research & Development Department. I ’ vebeen in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. Ihave to work with marketing teams to analyze the needs ofthe developing markets and direct our work accordingly. I’ m responsible for creatingand managing the R&D teams and for the overall planning, execution , and success ofthe projects.v Janet: I’ m Janet, Sales Manager of R&T Company. Since I was promoted to theposition of manager four years ago, I’ ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruitingand training sales staff; supervising and motivating team performance; expanding thecustomer base and ensuring high levels of customer satisfaction.v Stanley: Hi,I ’ mStanley. As the manager of the Production Department, I ’ mresponsible for selecting, developing and managing a highly competent andmotivated staff of employees; ensuring that production is cost-effective and theproducts are produced on time and of good quality. Moreover, I have to work out thehuman and material resourcesneeded. I ’ mo alsresponsible for identifying the trainingneeds of our staff and cultivating a culture of continuous improvement in all aspectsof manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vicepresident of our company. He will be in charge of the accounting work. Let’ s giv a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasurefor us to have him here. Now, Mr. Copperfield, I ’dlike to introduce the vicepresidents and managers to you.Robin: It’ s OK, thank you!President: This is May Bates, Vice President in charge of the AdministrationDepartment and the Neighborhood Service Department. Robin: Nice to meet you,Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the MarketingDepartment and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is⋯oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I ’ vemet him before. I heard he is one of the secrets of thiscompany’ s success. Everyone was raving about what a greatjob he ’ s done in ⋯President: Uh⋯speak of the devil⋯Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’ m late. I was talking to a client.Robin: Oh, that ’ s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, andProject Preparation.Robin: No wonder you’ re so busy.President: Mr. Copperfield, there are three managers who report directly to you,and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I Caroline’m Clinton, responsible for financial accounts.Lucy White: I’Lucym White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation; Accounting）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving thephysicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of theoperational Video 2 Do you like your job?Script:Robin: What’ syour job now, Jerome? Do you still work for that wholly fundedAmerican company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’ s great! How do you feel as-employedaself entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot ofindependence in doing things. But, sometimes I ge[t] tired. As you know, it’ s no easy to run a business on your own. What about you, Frank? What are you doingnow?Frank: I ’ veworked for several companies. After graduation, I wen[t] to a priva[te]company. Then a year later, I changed to a Sino-Japanese [ ‘ sain?u,d??p?’ ni:z]joint-venture enterprise and worked as a sales assistant. Two years later, I moved onto a computer company and worked in export sales. And now, I ’ man advertisingexecutive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I ’ m always interested in new challenges. I know changing jobs frequently can bea waste of a company ’ s human resources, but I g a lot’ofm experience!gainin Howis your job, Colin?Colin: I’ ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’liket the work environment. Youknow, the workshops are very noisy sometimes. Also, I don’ t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel onbusiness, right, Robin?Robin: Yes. As a buyer, I mus[t] travel topurchase stock. I’ ve been to a lot of places.Colin: Maybe I should think about becoming a buyer⋯Robin: Mm⋯ , everything has two sides. I get fed up with traveling. Nowadays, Iwan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’ t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’ m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’ s the trouble. I usually have to work overtime because I often have dinnerparties in the evening. I don’ t get enough time withandmybf a bymily.Key:1.self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive,Public Relations Managers like dislikeJeromemaking a lot more money; having lots of independence in doingthings feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family andbabyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak toSteve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’ s nice to hear from you. How’ s the English weather?Mike: It ’ s pretty good for this time of year. What’ s it like in New York? Steve: Not good, I’ m afraid.Mike: That’ s a pity! I’ m planning to come by next week.Steve: Really? Well, you’ ll come by and see us while you’ re here, I hope. Mike: That’ s what I’ m phoning about. I’ ve gotitha meetingacustomerw in Bostonon Thursday next week. I was hoping we could arrange to meet up either before orafter that.Steve: Great. That would give me a chance to show you that convention center.Mike: That ’ s what I was thinking.Steve: You said you haveot be in Boston on Thursday? That’ s the 7th?Mike: That ’rights. I could stop over in New York on the way— that would be Wednesday. Would that be possible?Steve: Ah, I’ m afraid I won’ t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch aflight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I willpick you up at the airport, and then I could show you the convention center. If theretime, you could come back to the office and we’ ll run through any of the details that still haven’ t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my eveningflight.Steve: No problem. Look, why don’ tyou fax me your information once you’ veconfirmed your flight?Then we’ ll get back to you with an itinerary for theday— that’ s Friday the 8th,ht?rigMike: That ’rights. Good. Well, I ’ doll that and I look forward to seeing you nextweek.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421?Operator: Certainly, hold on a minute and I’ ll put you through.Roy: Louise Paulson’ s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’ m sorry. She’ s out at the moment.Paul: When will she be back?Roy: I’ m afraid she won’ t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her aboutthe order we placed last Friday. I’ m afraid we have to make some changes to the order. Tell her it’ s urgent.Roy: Could you repeat the number please?Paul: Yes, it’-326s979-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ ll make sure Louise gets this as soonible.as possPaul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have tomake some changes to the order. It’ s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’ d like to speakMr. toMatthews.Receptionist: Fine. Hold the line, please. I’ m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’ s office. Who’ s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr.Matthews?Miss Perez: I ’ mafraid Mr. Matthews isn ’availablet. He’ sgone to Hong Kong onbusiness for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we ’ ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’ s very kind of you to say so. Can we expect an order from you?商务英语视听闻原文与详解合用标准文案Mr. Schulz: That ’whys I ’ making the call. Please tell Mr. Matthews we’ requite happywith the quality and design of the table, but the price is too high. We need somenegotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won ’ t be able to getto your company that early this Saturday because of the rail strike. It’ ll probab afternoon before I arrive.Miss Perez: No problem, I’ ll give him the message.Mr. Schulz: Thanks.Miss Perez: You ’ re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ vejust received your sample of the newassembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’ re quite happy with the quality and design ofthe table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’ t be able to get to your company early on Saturday because of the rail strike. I probably won’ tarrive until thatafternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’ d like to speak to Mr. Miller, please.Receptionist: Mr. Miller? Hold on, please. I’ ll connect you.(connected)Leo Miller: Mr. Miller speaki ng. Who ’ s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller:What? Henry Miller? No, this is Leo Miller,in the Sales Department.Henry Miller is in the Customer Relations Office. I’ m afraid you’ ve dialed the wro extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’ s extension, please?Leo Miller: Sorry, I haven’ t got a directory on hand now. Would you mind calling the switchboard again? I’ m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’matter. I ’ llcall to the receptionist. Thank you,anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’ m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company.I ’ m very sorry, I didn’ tnotice that. I’ ll put you through right now. Please wait a minute.商务英语视听闻原文与详解合用标准文案Ms. Mandel: OK. I’ m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’ s me again—Ms. Mandel. I’ m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothingabout it. It ’ s a rush order, and we need it urgently. Can you help? Receptionist: Of course. I ’ ll goand find him and ask him to ring you immediately. There may be aproblem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back.You are hard to get hold of!Henry Miller: Oh, I ’ m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’ m calling you about⋯Key:1.First attempt1) A2)CSecond attempt3) CThird attempt4)C5)BFourth attempt6)C2.1)When Ms. Mandel asked for Mr. Miller, the receptionist replied,“ Hold on, please. I’ ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“ I ’ m afraid you’ ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“ Oh,sorry to have interrupted you. Can you give me Henry Miller ’extension,please? ”4) When the receptionist realized she had given the wrong extension, she said,“ I ’verym sorry, I didn ’notice that. I ’ llput you through right now. Please wait aminute. ”5) When Ms. Mandel phoned the receptionist the third time, she explained,“ It ’mes again — Ms. Mandel. I ’ mstill having trouble getting through to HenryMiller ⋯ Can you help? ”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me moreabout yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. N ice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior stu dent at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy? C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for th e company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended? W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in otherbranches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work according ly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been eng aged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of t his company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for fin ancial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you stil l work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot ofindependence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC T extile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s righ t. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could s how you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as s oon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss: I’m afraid Mr. Matthews isn’t available.He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of th e rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d l ike to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would y ou mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel agai n. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before themeeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600. Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales! Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know…. Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?。

Being the first world exposition on the theme of city expo 2010, shanghai, China will attract governments and people from across the world focusing on the theme better city better life. For its 184 days, participants will display urban civilization to the full extent exchange. Their experiences of urban development disseminate advanced notions on cities, and explore new approaches to human habitat, lifestyle and working conditions. In the new century, they will learn how to create an eco friendly society and maintain sustainable development of human beings. Expo 2010 will centre on innovation and interaction.Innovation is the soul, while cultural interaction is an important mission of the world. Expositions in the new era, expo 2010, will contribute to human centered development, scientific and technological innovation, cultural diversity, and win cooperation for a better future. Expo 2010 will also be a grand international gathering. We shall endeavor to attract about 200 nations and international organizations to take part in the exhibition, as well as 70 million visitors from home and abroad, ensuring the widest possible participation in the history of world expositions. In addition, expo 2010 will offer a wonderful opportunity for cross cultural dialogues. Before the conclusion of the exposition, a shanghai declaration will be issued.This declaration, hopefully a milestone in the history of world expositions, will epitomize the insights to be offered by the participants and embody ideas for future cooperation and development, and extensive common aspirations, thereby leaving a rich spiritual legacy of urban development to people throughout the world.Good morning! Can I help you earth? Thank you. But I'm just looking at the moment. Please do have you come across our products before I think I have heard of them. We are relatively new. but golf Pro is acquiring a reputation very quickly. We have become one of the world leaders in metal woods. really actually, I'm quite interested in metal woods. Could you tell me what the prices are for this range Course? The prices start at 90 pounds and they go up to 149 pounds. Did you say 149 pounds? That's right. I wonder if you would be interested in our new range of ladies clubs as well.Possibly. Could you give me the prices please? Yes, the range is called golf Pro lady, and a full set of nine irons comes to 465 pounds. A set of three woods is 240 pounds, and putters are 46 pounds each. Sorry, that was 46 pounds each, wasn't it? Yes, 46 pounds each bright. Thank you. Could you give me some Information about your Top of the range clubs as well? Of course, that is our golf Pro x this is real state of the art. When it comes to professional clubs, a set of nine irons comes to 835 pounds.Very reasonable. I think you'll agree. Not bad. Would you like to try one out in the practice area? No, thank you. I am afraid. I don't have time at the moment, but I would like to read some more about your products Course. Here are some of our latest brochures with up to date Information on all the rangers. And also my card. Thank you. Please contact me if you need any more Information.Good morning, mr. Robbins.Good morning, John. How's it going?Not too bad. I'm reading some articles about trade fairs. I'd like to ask you some questions. What benefits can I expect? If I exhibit at trade fairs,You can use trade fairs to promote your products or services.But can you be more specific?Certainly, you must know that exhibiting at trade fairs is an effective way to test new markets or launch new products and services. Trade fairs offer you a chance to demonstrate your products or services to customers face to face. This way, you can get feedback and find out what customers want.I seetrade fairs are also good opportunities for building new businesses, since many potential customers and suppliers are concentrated in one place.Okay. Thank you. I wonder what's the most important thing to know about? If I want to exhibit at a trade fairas an exhibitor, choosing the right trade fair is essential. If the trade fair is to specialist or too broad, it's unlikely to attract visitors who want to buy what you sell. And participating in trade fairs can be a waste of time. So you see, when you attend a trade fair, you should make sure what kind of customers you want to reach and what you want to achieve.Anything else? I should knowone more thing. You should make specific and measurable goals. If you choose your fare carefully and give yourself plenty of time to plan your goals, you'll have a good chance of doing good business.Good. You really are a specialist. Thank you.You're welcome, John, by the way, there's an I t trade show being held now. It might be a good idea for you to go and have a look. You'd get an idea of what's going on.Thank you. I will. That's a good idea.U9 v2Mister, why did you want to exhibit North America?We wanted to exhibit in North America primarily because it has a huge automotive industry. Our target customers are machine manufacturers and the companies that by machines. So we needed to be somewhere. We could reach both audiences.I see, but there are many trade fairs held in North America. How did you choose the right one?We asked the fair organizers to provide us with attendance statistics, delicate profiles, and the names of other companies exhibiting this Information helped us choose the right one.What did you do to prepare? Before attending the trade fair?We set a budget and drew up a list of actions and deadlines, including technology requirements, display materials, promotional literature, booth furniture, advertising, and so on.How are you able to exploit your business opportunities and generate new business?We made sure that all staff in the booth had prepared themselves for the fair. Each visitor was asked some questions to determine whether they were genuine prospects. When a good prospect turned up, we knew exactly whichkey aspect to emphasize, and whether we should focus on innovation, quality, or price. Our samples were on hand to illustrate the products capabilities, and that helped engage people's interests. When the visitors left, we ensured that they had received our promotional material and business cards, and also that we had a record of their details.What did you do after the trade fair?When we returned to the UK, we followed up each lead by EMAIL or letter. In fact, we already have some substantial orders from the different companies we met.Good, thank you for speaking with us.You're welcome.U9 v3Betty asks helling questions about setting up the fasttrack booth at a trade show noise.Yeah. Hello. Hi, betty. How's everything going? I've got some problems. Our company has been assigned to booth 14 e and it seems we don't have a phone line. Did you request a phone line on your reservation for? Yes, I did. I'll send someone over to put in a line for you. Also, we need an additional electrical outlet for our video display. If you check, you'll find a small metal plate on the floor inside your booth.Just lift up the plate. There are two more outlets there. Okay? That should do. Is there anything else? I can help you with just one more thing. How early can we begin setting up our exhibit tomorrow morning? They say exhibitors are allowed in at seven am great, that should give us enough time.An inquiry is usually made by an importer to an exporter asking for price lists. Catalogues samples, detailed specifications about the goods and trade terms. An inquiry may also include the following Information where and how you have heard of the company, an introduction to your company that includes the scope of its business and why you think that there will be a demand for the articles that you are inquiring about the exporter, upon receiving the enquiry will make a reply to the importer, thus initiating the business negotiation process. Inquiries can be classified into two groups. Some inquiries are requests for priceless or catalogues. These may be called general inquiries. Other inquiries are requests for quotations for certain articles or request for price terms, packing conditions, time of shipment, mode of payment, insurance, etc. These are usually called specific inquiries from regular customers are sometimes very brief in content, in which only the name and specifications of the article are mentioned. An inquiry can be generated in a number of ways. It can be a phone call, a letter, a fax, or an EMAIL. It may be as a result of contact by a representative or of advertising or direct marketing.U10 lst2We are interested in buying large quantities of steel screws in all sizes. We used to purchase these products from other sources. However, we may now prefer to buy from your company, because we understand that you are able to supply larger quantities at more attractive prices. We would be obliged if you would give us a quotation per kilogram cif liverpool, England. It would also be appreciated. If you could send the samples and your price list with specifications, we look forward to receiving your offer.Good morning. Is that rocky speaking morning?This is rocky. Is that shark?Yes,nice talking to you again. How's the weather in your part of the world?Terrific sunny, 28 degrees, light breeze.Stop! I can't take anymore. It's snowing here. So what can I do for you? Shock?I need a couple of your q 2000 speedboats to rent to my guests. Can you give me a quote?Let's see, the list price is 6500 US you're a valued customer. So i'll give you a 10% discount.That's very reasonable. Do you have them in stock?Sure, we do. We set up new inventory controls last year, so we don't have any backlogs any more.That's good. The tourist season is just around the corner, so I need them pretty quick. What's the earliest shipping date you can manage?They can be ready for shipment in two to three weeks.Perfect. What's the total c I f price? Rocky?Hang on. The price will be 7850 US to your usual port. Do we have a deal?You bet. Send me a fax with all the Information, and i'll send you my order right away. I'll organize a letter of credit as usual. Same terms as always,of course.Great. Rocky. Bye. Wait a minute, please say hello to your family for me. Thank you. And the same goes for me budget.U10 v2Okay, glad to have the chance to visit your corporation. I'm eager to do business with you.That's good to hear. I believe you've seen the exhibits in the showroom. What particular items are you interested in?I'm interested in your hardware. I've seen the exhibits and studied your catalogues. I think some of the items will find a ready market in Italy. Here's a list of my requirements. I'd like to have your lowest quotations cif rome.Thank you. Tell us the quantity you need so we can work out the offer.I'll do that. Meanwhile, could you give me an indication of price?This is our f o b priceless. All the prices on the list are subject to confirmation.What about the commission from european suppliers? I usually get a 3 to 5% commission for my imports. It's the general practice.As a rule, we do not give any commission, but if the order is large enough, consider it.You see I do business on commission basis. A commission on your prices would make it easier for me to promote sales, even just two or 3%.We'll discuss this when you place your order with us.U10 v3Harold is considering buying sound boards from fast track. He is talking with betty fields, a fast track sales representative, to ask about prices.I'm interested in a couple items in your new catalog, and i'd like to know the prices.Great. Which items did you have in mind?We're particularly interested in your new rs five sound card shown on page five of your catalogue, and also the model rs four card.The rs five is $45 each for quantities up to 500. Then we offer quantity discounts for larger orders,And the price on the rs four,The rs four is a promotional item this month. For all orders received by the end of the month, it is $33 each. And that is good on any size order.that price sounds good. Could you send me more details about the rs four, including the specifications?Certainly, I can fax or EMAIL that Information to you this afternoon.Terrific. I'll get back to you after I reviewed the details. Thank you.Good. Bye, yeah.。

商务英语视听说第三版下册听力原文Tom：So far our commodities have stood the competition well. The very fact that other clients keep on buying speaks for itself. Few other teas can comparewith ours either for flavor or color.目前为止，我们的商品都就是经得住竞争的。

其他客户不断地向我们出售就证明了这一点。

在香味或色泽方面，其他品牌的红茶很难与我们的红茶相媲美。

Sammy：But I believe we’ll have a hard time convincing our clients at your price.不过我认为很难说服我们的客户们接受你方的价格。

Tom：To be frank with you, if it weren’t for our good relations, we wouldn’t consider making you a firm offer at this price.坦率地说道，如果不是为了我们之间的友好关系，我们本来不能考量以这个价格报金融期货的。

Sammy：All right. In order to get the business, I accept.好吧，为了达成交易，我接受了。

Tom：I’m glad that we’ve settled the price.很高兴我们就价格问题达成一致了协议。

Sammy：Now about the quantity. You said you could offer me only 500 cases, which I think is not enough. Last year we sold 700 cases, and I’m sure I can do better this year. I hope you can offer me at least 800 cases.现在谈谈数量问题。

For personal use only in study and research; not forcommercial useUnit 2Part 31Alice: Excuse me, sir, are you Mr. Hayes?Bill: Yes, I’m Bill Hayes.A: Are you the General Manager of the Beautify Cosmetic Corporation in America?B: Yes, exactly.A: How do you do, Mr. Hayes? I’m Alice Wang, Manager of Human Resources at the Beijing Sanmei Factory. I’m here especially to meet you.B: How do you do, Miss Wang? It’s very kind of you to come all the way to meet me.A: My pleasure.2.Conversation 1:A: What is your job, Vincent?B: I’m a Regional Sales Manager.A: What are your main duties?B: My main duties are to develop customer relations and grow the sales of security products in Ohio.Conversation 2:A: What is your occupation, Flora?B: I’m a business analyst.A: Which company do you work for?B: I work for Delicate & Elegant Fashion. It’s a British company.A: What do you do for them?B: I’m in charge of the budget.Conversation 3A: What do you do, Patrick?B: I’m a lawyer.A: what does your job involve?B: I give legal advice and assistance to clients and represent them in court or in other legal matters.Conversation 4:A: What kind of job do you have, Rachel?B: I’m responsible for receiving visitors. I have to make sure all visitors check in on arrival, and also arrange taxi and bus transport for them.A: Are you in reception?B: Yes, you’re right. I’m a receptionist.Part 4Video 1Introducer: Good afternoon, everyone! This is Robin Copperfield, the new Vice President of our company. He will be in charge of the accounting work. Let’s give him a warm welcome! Robin Copperfield: Thank you!I: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the Vice Presidents and Managers to you. R: OK, thank you!I: This is May Bates, Vice President in charge of the Administration Department and the neighbourhood Service Department.R: Nice to meet you, Ms. Bates.May Bates: Nice to meet you, Mr. Copperfield.I: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.I: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success.Everyone was raving about what a great job he’s done in…I: Uh… speak of the devil… Mr. Jefferson has just arrived.Andrew Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.A: Sorry, I’m late. I was talking to a client.R: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?A: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.I: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Part 51Lisa: Hi, Mark, I hardly recognized you – it’s great to see you again!Mark: Hello, Lisa! I haven’t seen you for ages, not since college graduation. How have you been? L: I’ve been fine. What about you?M: I’ve been very well, too. Are you here looking for a job?L: Sure. You are between jobs, too?M: Yes, I remember you went to a Canadian company when we graduated. Have you left that company?L: Yes, I just left it last month.M: Why? Didn’t you like the job?L: Yes, but I’ve been a secretary for three years and now I’m totally sick of all that boring clerical work. I hate sitting in the office all the day just working mechanically.M: Oh, I understand. You really need a change.L: Yes, but what about you, Mark? Why have you left your present job? I heard you were an excellent Production manager.M: My boss is a very difficult man to deal with. I quarreled with him last week and left the company.Part 6Video 2Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino – Janpanese joint-venture enterprise and worked as a sales assistant.Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive. Oh, you are a real job-hopper. Why have you changed jobs so often? Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with travelling. Nowadays, I want to spend more time with my family.Janet: Hi, guys, may I join you?J,C,R,F: Sure. Have a seat.Janet: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Janet: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.For personal use only in study and research; not for commercial use.Nur für den persönlichen für Studien, Forschung, zu kommerziellen Zwecken verwendet werden.Pour l 'étude et la recherche uniquement à des fins personnelles; pas à des fins commerciales.толькодля людей, которые используются для обучения,исследований и не должны использоваться в коммерческих целях.以下无正文For personal use only in study and research; not for commercial use.Nur für den persönlichen für Studien, Forschung, zu kommerziellen Zwecken verwendet werden.Pour l 'étude et la recherche uniquement à des fins personnelles; pas à des fins commerciales.толькодля людей, которые используются для обучения, исследований и не должны использоваться в коммерческих целях.以下无正文。

商务英语视听说第三版下册unit9听力原文U9 Ist1Being the first world exposition on the theme of city expo 2010,shanghai,China will attractgovernments and people from across the world focusing on the theme better city better life.For its 184 daysparticipants will display urban civilization to the full extent exchange.Their experiences of urbandevelopment disseminate advanced notions on cities,and explore new approaches to human habitat,lifestyle and working conditions.In the new century,they will learn how to create an eco friendly society andmaintain sustainable development of human beings.Expo 2010 will centre on innovation and interaction.Innovation is the soul,while cultural interaction is an important mission of the world.Expositions in thenew era,expo 2010,will contribute to human centered development,scientific and technological innovation,cultural diversity,and win cooperation for a better future.Expo 2010 will also be a grand internationalgathering.We shall endeavor to attract about 200nations and international organizations to take part in theexhibition,as well as 70 million visitors from home and abroad,ensuring the widest possible participation inthe history of world expositions.In addition,expo 2010 will offer a wonderful opportunity for cross culturaldialogues.Before the conclusion of the exposition,a shanghai declaration will be issued.This declaration,hopefully a milestone in the history of world expositions,will epitomize the insights tobe offered by the participants and embody ideas for future cooperation and development,and extensivecommon aspirations,thereby leaving a rich spiritual legacy of urban development to people throughout theworldU9 Ist2Good morning!Can I help you earth?Thank you.But I'm just looking at the moment.Please do haveyou come across our products before I think I have heard of them.We are relatively new.but golf Pro isacquiring a reputation very quickly.We have become one of the world leaders in metal woods.reallyactually,I'm quite interested in metal woods.Could you tell me what the pricesare for this range Course?The prices start at 90 pounds and they go up to 149 pounds.Did you say 149 pounds?That's right.I wonderif you would be interested in our new range of ladies clubs as well.Possibly.Could you give me the prices please?Yes,the range is called golf Pro lady,and a full set ofnine irons comes to 465 pounds.A set of three woods is 240 pounds,and putters are 46 pounds each.Sorry,that was 46 pounds each,wasn't it?Yes,46 pounds each bright.Thank you.Could you give me someInformation about your Top of the range clubs as well?Of course,that is our golf Pro x this is real state ofthe art.When it comes to professional clubs,a set of nine irons comes to 835 pounds.Very reasonable.I think you'll agree.Not bad.Would you like to try one out in the practice area?No,thank you.I am afraid.I don't have time at the moment,but I would like to read some more about yourproducts Course.Here are some of our latest brochures with up to date Information on all the rangers.Andalso my card.Thank you.Please contact me if you need any more Information.。

Unit 3Part 2A: Good morning, Paper Mills plc. How can I help you?B: Good morning. Can I talk to Pail Osman, please?A: Who's calling please?B: Simon Weller, calling from Singapore.A: Well, Mr. Weller, I'm afraid Mr. Osman is not available at the moment. He has just left for a workshop.B: What time do you expect him back? I need to talk with him.A: He told me he would come back in half an hour. Can I take a message or would you like to call him on his cellphone?B: I'll try his cellphone. Could you give me the number, please?A: .B: Just let me check that. .A: That's right.B: Thank you. Bye.Part 32.Operator: Hello, ABC Ltd. How can I help you?Paul: This is Paul Jackson of Grandiose. Can I have extension 3421, please?O: Certainly, hold on a minute, I'll put you through.Roy: Louise Paulson's office, Roy speaking.P: This is Paul Jackson calling. Is Louise in？R: I'm afraid she's out at the moment. Can I take a message?P: Yes. Could you ask her to call me at 979-326-8965. I need to talk to her about the order; it's urgent.R: Could you repeat the number please?P: Yes, that's 979-326-8965 and this is Paul Jackson.R: Thank you Mr. Jackson. I'll make sure Louise gets this as soon as possible.P: Thanks. Bye.R: Bye.Part 4Video 1Receptionist: Hello, International sales.Schulz: Hello, this is Mr. Schulz here, calling from England.R: Yes, Mr. Schulz. Who do you want to speak to?S: I'd like to speak to Mr. Matthews.R: Fine. Hold the line, please. I'm connecting you now.Perez: Hello. Mr. Matthews' office. Who's calling please?S: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?P: I'm afraid Mr. Matthews isn't available. He's gone to Hong Kong on businessfor a few days.S: When do you expect him back?P: He'll be back on Friday afternoon. Is it urgent?S: Yes.P: Can I take a message for him?S: Yes, please. Will you tell him that we've just received your sample of the new assembly coffee table and are quite happy with it?P: Sure. It's very kind of you to say so. Can we expect an order from you?S: That's why I'm making the call. Please tell Mr. Matthews we're quite happywith the quality and design of the table, but the price is too high. We need some negotiation on it.P: OK, Mr. Schulz. Anything else?S: One more thing. Please inform Mr. Matthews that I won't be able to get to your company that early this Saturday because of the rail strike. It'll probably be afternoon before I arrive.P: No problem. I'll give him the message.S: Thanks.P: You're welcome. Goodbye.Part 51(1).Bennett is a famous doctor. Please call him on 875-9368 before you go to see him.(2).Miss Black is on holiday now. The telephone number of the hotel she is staying in in 305-636-8430.(3).The number of the order is 5312/A12.(4).This is John Bartholomew, B-a-r-t-h-o-l-o-m-e-w.(5).The name is Holt & Frier: H-o-l-t and f-r-i-e-r.(6).The name of the company is for Dora, I for Island, N for Northpole, E for Edward, and R for Richard.Part 6Video 2Receptionist: Good afternoon, this is DNM, How can I help you?Mandel: Good afternoon. I'd like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I'll connect you.Leo Miller: Mr. Miller speaking. Who's calling please?M: This is Ms. Mandel from BCM. Is this Henry Miller?L: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller wrongthe dialed ve 'youafraid m I'Office. Relations Customer the in isextension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller's extension, please?L: Sorry, I haven't got a directory on hand now. Would you mind calling theswitchboard again? I'm sorry not to be of more help.M: Oh, OK. It doesn't matter. I'll call back to the receptionist. Thank you, anyway. R: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I'm afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I'm very sorry I didn't notice that. I'll put you through right now. Please wait a minute.M: OK. I'm holding.R: Good afternoon. How can I help you?M: It's me again – Ms. Mandel. I'm still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It's a rush order, and we need it urgently. Can you help?R: Of course. I'll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you very much.Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I'm terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.M: Oh, OK. Mr. Miller, I'm calling you about…。

Unit 92。

Listening PracticeTask 2-2Waitress：Good afternoon, are you ready to order now？Ivan: Yes.W: Would you like a starter?Tina：I’d like prawn crackers，and you，Ivan?I: I want the soup, please。

W：OK，prawn crackers and soup. And what would you like for the main course?I: What do you recommend?W：Today’s speciality is the chicken. It’s very good。

I：Fine, I'll have that, and you, Tina？T: The same for me, please。

W: And would you like any desserts?I：I don’t like dessert。

Maybe an ice cream for you，Tina? I know it’s your favourite，isn't it? T：Oh，no. It’s use to be my favourite，but now I’m on a diet。

I’m trying not to eat too much fatty food, you know.W: OK，on desserts. What would you like to drink, then？T: A glass of red wine for me，please.I: I’d prefer beer。

W: OK，would you like any soft drinks?T: What do you have?W：We have various canned and bottled drinks like coconut drink, Coca—cola, fresh juices such as orange juice, grape juice and tea and coffee。

商务英语视听说听力原文马龙海第七单元Marlon Hai unit 7- Marketing and SalesMarketing and sales are crucial aspects of any business. Effective marketing and sales strategies can help a company increase revenue and profit margins in a competitive market. In this unit, we will look at the key concepts and techniques involved in marketing and sales.Marketing is the process of identifying customer needs and wants and developing a strategy to promote and sell products or services to meet those needs. The four Ps of marketing are product, price, promotion, and place. Product refers to the actual goods or services that are sold to customers. Price is the amount that customers pay for a product or service. Promotion includes all the activities that are used to promote the product, such as advertising, sales promotions, and public relations. Place refers to the distribution channels through which the product is sold and delivered to customers.Sales, on the other hand, involves the actual selling of a product or service to a customer. Salespeople must be knowledgeable about the product or service they are selling. They must also be able to identify the needs and wants of the customer and match them with the features and benefits of the product. Successful salespeople also use a variety of techniques to build rapport with customers, such as active listening, asking open-ended questions, and using positive body language.One important aspect of marketing and sales is market research.Market research involves gathering and analyzing information about customers, competitors, and market trends. This information can be used to develop effective marketing and sales strategies. Market research can be conducted through surveys, focus groups, and other methods.Another key concept in marketing and sales is the sales funnel. The sales funnel is a model that represents the various stages that a customer goes through before making a purchase. The stages of the sales funnel are awareness, interest, desire, and action. At each stage, the customer becomes more engaged with the product or service, until eventually they make a purchase. Successful marketing and sales strategies understand the importance of each stage of the sales funnel and use strategies to engage customers at each stage.Finally, it is important to consider the role of technology in marketing and sales. Technology has revolutionized the way businesses market and sell products. Digital marketing, for example, has become increasingly important in reaching customers through channels such as social media, email, and search engine marketing. Salespeople can also use technology to manage customer relationships and track sales performance.In conclusion, marketing and sales are critical components of any business strategy. By understanding the key concepts and techniques involved in marketing and sales, businesses can develop effective strategies to increase revenue and profitability. This includes understanding the four Ps of marketing, the sales funnel, market research, and the role of technology.。

Unit 7 2. Listening Prac ce Task 2-1 (B for Buyer; S for Seller) S: Can I help you, sir? d like some informa on about your microwave ovens. B:B:I’I’I’d like some informa on about your microwave ovens. S: OK. What would you like to know? B: What’s your most popular model? S: Well, our most popular model is the B414. Here, this one. As you can see, it looks good and the price is low. B: What’s the target market? S: It’s for people with small kitchens. B: I see. How many colours? – white, black and grey. The white one is the best seller. S: It comes in 3 coloursB: Does it have any special features? ’s easy to operate. S: Yes, its user-friendly design. You can try it to see. ItB: Hmm, how about the warranty? S: 12 months. B: And how much is it? S: The trade price is 48 US dollars. B: That’s not bad. One more ques on: what about delivery? S: We can deliver within 5 days. ll get back to you. B: OK. Thank you. I’I’ll get back to you. Task 2-2 (S for Seller; C for Caller) S: Hello. Jason Office Products. What can I do for you? m calling about office furniture and equipment. C: I’I’m calling about office furniture and equipment. S: Could you tell me what you need? C: Well, I think we need 2 filing cabinets with locks that are suitable for files with large pages. Is that type of cabinet available? S: Yes. We have 3 kinds of those cabinets available right now, two with three drawers and one with 4 drawers. C: I prefer the one with four drawers. It will hold more files , right? ’s 54-and-a-half inches high and 16 inches wide. S: Yes, but it takes up more room. It need to know how deep each drawer is. C: That’s fine. Hmm…I…I need to know how deep each drawer is. S: 39 inches. C: What’s the unit price? ’s only $748 now. S: It has been selling for a 20% discount since yesterday. ItC: It’s s ll expensive. m sure it’s the best cabinet you’ll find in town. It’s all steel and the S: Yes, it’s not cheap, but I’I’m sure itguarantee period is 18 months! C: Have you got any wooden computer desks? S: Yes, we have some very stylish mul purpose wooden desks. C: How big are they? S: They come in different sizes. C: You see, our office is not large. The desk can ’t be wider than 50 inches. S: S: In In In that that that case, case, case, I I would would recommend recommend recommend the the the SAFCO SAFCO SAFCO desk. desk. desk. It It It’’s 48 48 inches inches inches wide, wide, 27 27 inches inches inches deep deep deep and and about 30 inches high. C: That will fit perfectly! How much is it? S: The list price is $289, but you can have it now for $199. It ’s on sale. C: That ’s not bad! I’I’ll probably take it. ll probably take it. S: Would you like to place an order now? C: Oh no, not yet. I need to look at it before I buy it. S: I think you ’re right. C: Oh, I forgot one more thing: the printer! You sell printers, don ’t you? S: Yes, we have a big collec on of printers here. Which brand and model would you like? C: I’I’m not sure. I think we want something inexpensive but good quality. m not sure. I think we want something inexpensive but good quality. S: I suggest suggest you you buy the EPSON inkjet colour colour printer . printer . It It It’’s the best best choice choice if you have have a a limited budget since it only costs about $112. C: How big is it? S: It ’s quite small in size, about 8 inches long, 6 inches wide and 4 inches high. S: Well, that sounds like what I want. I’I’ll drop in this a ernoon. Thank you. ll drop in this a ernoon. Thank you. C: My pleasure. 3. Language Focus A Task 1 Do you have friends or family members you would like to see more o en? When you phone colleagues, colleagues, would would would you you you like like like to to to see see their their faces? faces? faces? The The ViaTV ViaTV Desktop Desktop Desktop videophone videophone videophone means means means that that that you you can! As you can see, it ’s small, elegant and ideal for the office or home, even for business trips. It ’s very easy to set up: all you need is a touch-tone phone. You don ’t need a computer or any special so ware. It ’s also very easy to use, as easy as making a normal telephone call. The ViaTV Desktop videophone has many features. Fist, it has full-colour mo on video which means you can see the other person ’s gestures and changes of expression. The picture quality is excellent. Second, it has an adjustable picture se ng that enables you to change the mode to get an ideal image even for viewing designs or documents. Third, its audio quality is exactly the same as the normal telephone call. In addi on, the ViaTV Desktop videophone has a preview mode so that you can check what you look like before the other person sees you! And finally, the privacy mode is an important feature. You can use it to block the image but keep the voice connec on. Now, of course, just as any means of communica on, it ’s worthwhile to have a set. We have a special offer on at the moment, so now is the me to buy the ViaTV Desktop videophone. Put yourself in the picture! 4. Video 1 (B for Buyer; S for Seller) S: Good morning. B: Good morning. Having you got the Canon iR2270 photocopier? S: Yes, madam. It ’s right here. B: Great! How much is it? S: Let me see … iR2270, hmm, $2450. B: Woo, it ’s not cheap! S: Yes, the price is a bit high, but it makes the best copies in the shortest me. It has been the best seller for 3 months. B: I know it ’s good. We have one in our office. But I’I’m afraid my boss won m afraid my boss won’t like the price. Can you give discounts for bulk? We want to buy 4 of them. S: In that case, we can cut the price to $2330. B: $2330… That ’s about a 5% discount. Right? S: Yes, that ’s the lowest price we can offer. B: OK. How long is the warranty? One year? S: Three years from the date of purchase. B: Good. How about its a er-sales service? You know, photocopiers have jamming problems all the me. It ’s a real nuisance! S: I can assure you that you won ’t have much problems with this model. Besides, we offer free on-site on-site service service service for for for the the the length length length of of of the the the warranty. warranty. And And then then then $150 $150 $150 a a a year year year a er a er a er that.If that.If that.If there there there’’s something something wrong wrong wrong with with with the the the machine, machine, machine, just just just contact contact contact us. us. us. We We We’’ll ll send send send a a a technician technician technician over over over as as as soon soon soon as as possible. B: Good. And what about the guarantees? S: Well, there ’s a 7-day money-back guarantee if you ’re not sa sfied with the machine. Or if you have any problems, just bring it in and you can have a refund. B: Fine. Oh, one more thing. How soon can you deliver them to our office? S: Well, I ’I’I’m afraid there m afraid there ’s a slight delay on orders at the moment. We could send them to you at the end of the month. B: You mean we have to wait for 3 weeks! S: I’I’m afraid so. m afraid so. B: That will be too late! We need them next week. S: Er, how about this one, iR2010? We have plenty of this in stock. If you place the order now, you can have them by tomorrow at noon. B: I don ’t know. How does it compare with iR2270? S: They are a similar size and have similar func ons. The only difference is iR2270 can print 22 copies a minute, while iR2010 prints 2 copies less. B: That doesn ’t ma er. How much is this one? S: $2200 each, if you buy 4. B: $2200. That ’s …S: That ’s $130 less than the iR2270. B: Sounds not bad. I think we could have these. S: Do you want to place the order now? B: Yes. But can you first show me how it works? S: Sure. You see these bu ons here? 5. Language Focus B Task 1 From Honda Motor Company comes a new small, lightweight humanoid robot named ASIMO that that is is is able able able to to to walk walk walk in in in a a a similar similar similar manner manner manner to to to a a a human human human being being being’’s. s. ASIMO ASIMO ASIMO is is is an an an abbrevia on abbrevia on abbrevia on for for “Advanced Step in Innova ve Mobility ”. It is an amazing product that can be helpful to people as well as of prac cal use in society. Compared to Honda ’s previous walking robot P3, made in 1997, ASIMO is smaller, lighter and its design is more people-friendly. P3 is 160 cm tall and weighs 130 kg, while ASIMO ’s height is only only 120 120 120 cm cm cm and and and its its its weight weight weight has has has been been been reduced reduced reduced to to to a a a mere mere mere 43kg. 43kg. 43kg. Other Other Other special special special features features features include include more more advanced advanced advanced walking walking walking technology, technology, technology, simplicity simplicity simplicity of of of opera on opera on opera on and and and an an an increased increased increased range range range of of of arm arm movements. In December 2005, Honda debuted the new ASIMO model. This model is 10 cm taller and 11 kg heavier than the first ASIMO. It can walk alongside its controller, and is able to move carts and other objects around at will. And, with a newly developed total control system, it can act as a recep onist, recep onist, or or or even even even deliver deliver deliver drinks drinks drinks on on on a a a tray. tray. The The New New New ASIMO ASIMO ASIMO is is is also also also more more more agile agile agile than than than its its predecessor, as it is able to run at 6 km/h, and even to turn while running. Video 2 A: Hello! Am I late? B: No, it ’s 5 to 9. A: Good! Have you seen the brochure on the desk? All: Yes! A: Thank you all for making it here. I know you are busy at this me of the year. Can I take this opportunity to wish you all a merry Christmas! All: Merry Christmas! Merry Christmas! A: So, everybody ’s here! Good, then I’I’ll get started. ll get started. I’I’ve invited you here today to present to you ve invited you here today to present to you the latest model of our smart phone –I would like to briefly run through the 3 Ps for the new model – The Product, The Place and The Price. Please stop me whenever you ’ve got a ques on. To start with, I’I’ll focus on the features of this new model. Please look at the screen. This is the ll focus on the features of this new model. Please look at the screen. This is the picture of Fora 1300 and its func ons. You see, it ’s small enough to fit right in the palm of your hand. hand. It It measures measures 11.2 11.2 * 6.0 * 2.2 cm, including including the the 2 cm antenna, antenna, just just just slightly slightly slightly larger larger larger than than a mobile phone and yet it incorporates a small, yet func onal physical keypad. B: Isn ’t it too ny to use? A: Well, you can try it when finish. You ’ll find it surprisingly easy to use. The screen is 4.5 cm * 4.5 cm. This phone makes both a great PDA and a cellphone. You can make phone calls and store up to 1000 contact names. And you can also browse on the Web. It ’s reliable for light duty. It allows you to perform certain tasks that you would normally need a computer for.For example, when you are in a mee ng and someone needs a figure that you know you have received in an e-mail. You can download the e-mail and view the spreadsheet and give the figure. Then you may find yourself rather grateful that your small phone is more than a cellphone and a PDA. Of course, it has all the normal features such as a clock, alarm, reminders, stopwatch, calculator, games, tone composers, etc. Plus a built-in camera and speakerphone.In a word, it has just about everything you can think of and it does more than you expect! OK. Now, let me move on to the next point –The Place. I mean, how we are going to distribute the product and where. The launch date for the Fora 1300 will be January 1st , next year so that it will definitely be in the shops in me for the present-buying present-buying season season at at Spring Spring Fes val. Fes val. It It will be in stock stock in in all retail retail outlets outlets outlets throughout throughout throughout the the country country by by then. We will also be making the phone available by mail order order and and online, with a a guaranteed 6 days delivery. Pricing comes along with the product going on the market. At present, the new model will retail at $499. That should be quite a reasonable price considering the quality and the advanced features. Right, I’I’ll stop there. I hope you ll stop there. I hope you’ve got a clearer picture of the Fora 1300. And I hope you will be 100% behind this model. B:Sure, but how does this model compare to our biggest compe tor, SUMSUNG i700? A: Good q ues on, ques on, ques on, Philip. Philip. Well, Well, it it it’’s smaller in size, size, and the and the s creen screen screen is is . brighter . The ba ery The ba ery lasts longer, and most important of all, it’s it’s more user-friendly. more user-friendly. C: Is it compe vely priced? A: It ’s set at the same price as SAMSUNG i700. D: It ’s s ll a bit more expensive than some products of its kind. It’sdifficult It’sdifficult to get people to pay to get people to pay $500 for a phone. A: A: That That That’’s s true! true! true! I I I know know know a a a high high high price price price can can can stop stop stop people people people from from from considering considering considering our our our product, product, product, but but but we we we’’re offering discounts and free Spring Fes val gi s. E: That ’s good. The compe on gets tougher every year. 。

商务英语视听说unit5听力Unit 5 Business English ListeningListening 1(At a restaurant)Customer: Hi, I'd like to book a table for two people, please.Waiter: Certainly, madam, when would you like to come?Customer: This Saturday night around eight o'clock.Waiter: Let me see...Yes, we have a table available at that time.Customer: Great. Can we have a quiet corner if possible?Waiter: Yes, of course. Would you like to sit inside or outside?Customer: Inside would be better.Waiter: Okay, I have booked the table for you. Please come here at 8 pm.Listening 2(At a furniture store)Customer: Excuse me, how much is this sofa?Salesperson: This sofa is on sale now. It's 800 dollars.Customer: Can you do any better than that?Salesperson: Hmm...We can offer you a 10% discount. So it will be 720 dollars.Customer: That's more like it. I'll take it.Salesperson: Wonderful. I'll wrap it for you.Listening 3(At a hotel)Customer: Hi, I'd like to get a room for tonight.Receptionist: For how many nights?Customer: Just one night.Receptionist: Okay, let me see... We have some single and double rooms available. Which one would you prefer?Customer: I'd like a double room.Receptionist: All right. The room rate is 180 dollars per night, including breakfast.Customer: That works. I'll take it.。

Unit 1Task 2.1Cater: Come in, please.Yang: Good morning, sir. I’m Karen Yang.C: Good morning, Miss Yang, I am Kevin Carter, the Administration Manager. Take a seat, please.Y: Oh, is that your wife, Mr. Carter? She is so beautiful.C: Thank you. Ah- Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now if you don’t mind.Y: Not at all. Go ahead, please.C: Well, can you tell me why you would like to work as a medical representative with us. Y: I really think I’d like this kind of work, because I’ve been a doctor for three years. I want to apply for this position because I want a change.C: Don’t you think it’s a pity for you to leave your present job?Y: To some extent, it is. I have learned a lot in the hospital. Bur I would like to try a different kind of like. By the way, could you tell me how much the job pays?C: Sure. There is a five-month probationary period when you will only get 2,000 RMB a month. After that, we’ll determine your salary according to your performance.Y: Oh, I see. Then, could you tell me something about the paid holidays, insurance, and things like that?C: Every employee in our company gets life insurance and unemployment insurance. You will get two weeks paid holiday in your first full year.Y: That sounds fine. How much time will it take for me to be promoted here?C: Promotion is not certain. It depends on your ability and performance. Maybe we’ll send you to one of our branches if you like.Y: No problem. I hate staying in one place all the time. But in which cities do you have branches? And, where is your company based?C: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Part 4Video 1Chen Bo: Good morning, Ms. Mandel.Ms. Mandel: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I am Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finace.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here wouldgive me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must first analyse the problem, I know I must first analyse the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment, as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Probably. I think you are likely to be sent to work an overseas branch to get experience later on once when you have proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Part 5Video 2Merry Wang: May I come in?Harry White: Yes, please do.M: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested. H: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.M: Thank you.H: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?M: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression.And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.H: Really? That’s good. Then you must know something about our company?M: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.H: Hug, that’s right. Miss Wang, can you tell me which university you attended?M: Sin Yat-sen.H: And what degree have you got?M: I have a bachelor’s degree in business administration.H: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.M: I passed TEM 8 at college, and I am good at oral English. I thank I can communicate with Americans quite well.H: Good. I know you are now with United Butter. What is your chief responsibility there? M: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.H: Why do you want to change your job?M: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.H: What do you think is the most important qualification for a salesperson?M: I think it’s self-confidence and quality products.H: I agree with you. What salary would you expect to get here?M: Well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er,… could you tell me a little more about what the job entails?H: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?M: Yes, only one. When can I have your decision?H: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But… to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.M: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.H: Goodbye.。

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’l l determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people.I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior stude nt at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English.I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager –responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move int o sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, andregular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answe r. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job?Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop her e. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal withunfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and m anaging the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees;ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation,I went to a private company. Then a year later, I changed toa Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s humanresources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations M anager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay –that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965.I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re q uite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory o n hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway.Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line.I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heardnothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. ) M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, an d starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reade r’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well serve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have a nything prepared since I didn’t know….Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop,and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re worki ng pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.。

新视野商务英语视听说(第二版)第四单元听力原文[8页]LtDZHANGJIAN仅供个人学习，勿做商业用途Unit 4Task 2.2The Koreans aren’t concerned about how well planned a meeting is. They will not trust anything that doesn’t take years to build. For example, a strong relationship of 10 years is more important than a brand new office building or an impressive meeting. Trust is most important thing for them. They also seldom offer any opinions unless they are sure about what they want to say.Face is perhaps most important to the Japanese. For example, if you put pressure on a Japanese businessman at a meeting, he will respond with silence and your relationship is sure to be over even before the meeting finished. They will be more accepting of you if you learn to speak a littleJapanese and look comfortable with their customs.Whenever there seems to be a business problem, the British will try to improve the situation by saying something amusing, but sometimes others don’t find this humour funny at all.Whenever you disagree with the French, they will enjoy arguing with you in a very lively way. They will offer you a business opportunity more quickly than people from other cultures, but they will change their minds at the last moment, if they feel that you are not doing business in a satisfactory way.Part 3.1Conversation 1A: I really think we need to get some people together to discuss this problem. If we don’t, it’ll just get worse.B: I believe you’re right, Leon. Who are you thinking of including?A: The Accountant, our Purchasing Manager, Tony, and of course you and me.B: All right, then. What are you going to tell them beforehand?A: I’ll give them this news report and the letter describing our problem. Do you think that’s OK?B: Yes, that’s fine. Let me know when and where.Conversation 2B: Good afternoon! I appreciate you all being here for this important meeting. Leon has asked you to join us to talk about the problem. You’ve all read the news report and the letter, so let’s get on with the discussion and try to solve the problem before it gets worse. Leon, could you start?Conversation 3A: Let’s see, we’ll begin with my boss opening the meeting. He can remind everyone about the report and letter.Then we should have the Accountant report on the cheques that have been written. Following that, we’ll ask the Purchasing Manager to review the purchasing procedure. I’m sure my boss and Tony will have some questions then, so next we’ll have questions. Then, we can go on to a discussion. Finally, hopefully, we’ll make a decision and close the meeting. There, that should do it!Conversation 4A: Hello! Why don’t you sit here? Would you like a cup of coffee or tea?C: Thanks! Coffee, please.A: Good afternoon, Tony. Here’s a seat for you.B: Is everyone here yet?A: No, not quite. The accountant has still to come. Boss, here’s your coffee.B: Thanks. I want to get started on time. A: Yes, I know. I’m sure we wil l.Conversation 5D: Hello! Accountant’s Office.A: Hello! This is Leon. Our boss wants to call a meeting to discuss a particular problem. Can you make it tomorrow afternoon?D: Tomorrow afternoon? What time?A: He’d like to begin at 2:30, i n the conference room.D: Yes. I think I can make it. I have a lunch meeting, but I’ll hurry back in time for the meeting.A: Good. I’ll bring the information to your office in a little while.D: Oh! OK. Thanks.Conversation 6B: So, from our discussion this afternoon, it sounds like what we need to do is to stop the payment on this cheque, and contact our lawyer. Is that the decision you all think we should make?C: I’ll begin looking for new supp liers. That seems to be important, as wall.B: Yes, it is. We must do that.D: I’ll call the bank immediately and stop payment.B: And, Tony, we’ll follow your advice and turn the rest over to our lawyer. That seems to be the best way to handle this –for all of us.Part3.2(G: George; M: Mary)M: George, could you help me plan this meeting? I don’t have much experience planning meetings and you’ve been with the company for a long time. So…G: When is this meeting, Mary?M: Well, it’s this Friday.G: Friday, hmm. What kind of meeting is it going to be?M: We’re going to have a meeting with some new clients and try to get them to buy our new line of sportswear.G: Well, that sounds easy. The first thing weneed to do is to create an agenda for the meeting and then give copies of it to everyone who is going to be attending.M: No problem, I have a list of all the people right here. The boss says that he wants the people from the sales department and the design department to give a short presentation.G: OK, but we should let them know as soon as possible. Ask them how long they will need for their presentations. Also, we should ask them if they are going to need anything special for the meeting, like a projector. I remember one time I forgot to ask about this and it was really embarrassing to be unprepared. Which meeting room are you going to use?M: Er, I think we should use 401; it’s the most comfortable room.G: Good idea. Is the boss going to make a presentation, too?M: Yes, he wants to tell the clients about the history of our company.G: OK, let’s write the agenda. It’s this Friday, the 1st of December. What time does the meeting start?M: 10:00 am, and it should be finished by noon because the boss is going to take them out for lunch afterwards.G: No problem, that should be more enough time. The first thing on the agenda should be to introduce everyone to each other. Then the boss gives them the information about our company. He usually takes about 10 minutes to do that.M: I think we should let the design people talk before the sales people, so that they can explain the products first.G: That’s a good idea. The customers need to know what they are going to buy first. After the presentations we should allow time for a discussion, in case the clientshave any question s. If they don’t and the meeting is over more quickly than expected, you could give the clients a tour of the office. I think that would really impress the boss.M: Hey, this agenda looks good. I’ll go make copies for everyone.G: OK, don’t forget to make some extra copies to give the new clients and anyone else who for gets to bring theirs. Oh, one last thing, don’t forget to dress up for the meeting.M: I know. Thanks for all of your help.Part 4 video 1Gregory: Do you know why we are here? Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3.Amy: I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Chairperson: Bad news! I guess you’ve all seen last month’s sales figure for thelaptop X600.A: No, actually I haven’t.R: Me, neither.C: Oh, well, there’s a twenty-one percent drop from July.G Twenty-one percent? That’s a disaster! A: I suppose yo u’re going to blame my sales team.C: No. Amy. We are not going to blame anyone. Not today. We need to decide what we are going to do about it.R: Wait. Before we go on, can we have a look at these poor figures?C: Sorry, I’m not sure if I have… Ah, yes, I’ve got a few copies here. As you can see…A: Larry, I want you to know that it’s not my fault! My people have been working really hard to promote sales.C: Yes, yes, I know. But the fact is that the results are not good.R: Maybe we can change…A: You should trust your team! There are always ups and downs in sales!C: Look, Amy. I do have confidence in my team! I have called this meeting to see what my team suggests we do! So shall we get on with it? I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?G: Er… Sorry, I don’t have anything prepared since I didn’t know…C: Oh, well…Part 6 Video 2Chairperson: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?Participants: Yes.C: Good. So you have seen from you memo the purpose of this meeting. Firstly, we need to figure out the reason for thedrop, and secondly, what we should do about it. It might not be easy, but I want to finish the meeting by 3:00.Participants: OK. Uh-huh.C: Now, Amy, what do you think?Amy: Well, the re’s a lot more competition out there now.C: That’s true, but our prices are competitive.Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.C: Bur it’s not hard enough, Amy! They need something to give them a bit of a push.What about the bonus system? How many salespeople get bonuses now?A: Not many.C: Really? Why not?A: The sales quotas are pretty high. You have to make $60,000 in sales. That’s a lot. Most people average about $45,000.Gregory: Per month?A: Yes.R: Well, maybe we should lower our quotas. C: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get…A: I don’t see the point. How’s that going to increase sales?C: Let him finish.R: Well, I think the quotas are just too high.Th e salespeople don’t think they can reach them so they don’t try. But, if someone is making, say, $45,000, and if the target is $50,000, then they’ll work just a little bit harder to reach $50,000.G: I see what you mean. And if they get ani ce bonus at $50,000 then they’ll work even harder the next month.C: Yes. You’ve got a good point! Let’s come up with a proposal for lower quotas.版权申明本文局部内容，包括文字、图片、以及设计等在网上搜集整理。

商务英语视听说2听力原文姜第一版新世纪【听力原文】：(Text 1)W: What’s new with you,Jack?M:Well,I met a really nice woman.We’ve been going out for three months and things look good now.(Text 2)M: When did you first find the door broken and things missing?W:After I got up,around 5:20.Then I called the police station.(Text 3)W: Pass me the flour,please.M:Which tin is it in?W:The one at the end of the shelf.It’s slightly smaller than the others.M:Oh,right.(Text 4)W:Do you know why George hasn’t come ye t?M:Yes.He was planning to come,but his wife’s father fell downsome stairs and they had to take him to a hospital.W:I’m sorry to hear that.(Text 5)W:Hi,Tony.How did your experiment go yesterday?M: Well,it wasn’t as easy as I had thought.I have to con tinue doing it tonight.(Text 6)M:Is that Ann?W:Yes.M:This is Mike.How are things with you?W:Oh,very well,but I’m very busy.M:Busy? But you’ve finished all your exams?W:Yes,but I have to help my little sister with her foreign language.M:How about coming out with me this evening?There’s a new film on.W:I’m afraid I can’t.A friend of mine is coming from the south and I have to go to the station to meet him.M:What a pity!How about the weekend then?W:No,I’ve arranged to go to an art exhi bition with my parents.M:What about next week sometime?W:Maybe.(Text 7)W:I hear there will be a football competition between all senior schools next month.Is that so?M:That’s true.W:Would you please go into some more details?M:Well,the competition will be held in our school and it will begin on August 11.The competition will last a whole week.W:Anything else?M:Yes,both the girls and boys competition will be held at the same time.The girls competition will be held in the morning and the boys competition will be held in the afternoon.W:Yes? Sounds exciting.M:We are both members of our school football team.We should be ready for it.W:Of course.It’s a long time since we had the last football competition last time.I’m really looking forward to anothercompetition.M:Me,too.(Text 8)W: Excuse me.I am from STM.We are carrying out a survey on the traffic in our city.Do you mind if I ask you some questions?M:No,not at all.Go ahead.W:Good,thanks.What do you do,sir?M:I am a teacher.I teach children French.W:Great.Do you live far from the school? I mean,how do you usually go to work?M:Well,mostly by car.But once in a while,I prefer to ride my bike.You know,I live quite far from the school,about 20 miles.And I have to spend about an hour riding to school.But it only takes me less than a quarter of an hour to drive my car,unless the traffic is very bad.W:I see.Does this happen often? I mean the bad traffic.M:Yes,sure! I often get stuck on the way,and the problem’s getting worse and worse.W:That’s all of my questions.Thank you very much.M:You are welcome.(Text 9)M: Customer service.Andney Grant speaking.How may I help you?W:I can’t believe this is happening.I called and ordered a 32?inch bag last Friday.But today I found that you sent me a 24?inch one.I was planning to use that bag during our vacation in Mexico,but it doesn’t seem possible any more because we will take off on Saturday.It’s only two days away.What am I supposed to do?M:I’m really sorry,madam. I’ll check right away.Would you please tell me your order number?W:It’s CE2938.M:Just a minute.I do apologize,madam.There did seem to be a mistake.I’ll have the corre ct size bag sent to you by overnight mail right away.It will arrive in time for your Saturday trip.Again I apologize for any inconvenience caused by our mistake.I promise it won’t happen again.W:OK.Well,thank you.M:Thank you,madam,for choosing Linch mail.I hope you willhave a wonderful vacation.(Text 10)I wasn’t too fond of the lecture classes of 400 students in my general course.Halfway through my second term when I was considering whether or not to come back in the fall,I went on the Internet and came across Americorp.Then I joined in an organization,and that’s what I did last school year.I worked on making roads,building a house,serving as a teacher’s assistant and working as a camp officer in several projects in South Carolina and Florida.It’s been a great experience,and I’ve almost learned more than what I could have in college since I didn’t really want to be at that school and wasn’t interested in my major anyway,I thought this was better for me.After 1,700 hours of service I received 4,750 dollars.I can use that to pay off the money I borrowed from the bank or for what is needed when I go back to school this fall at Columbus State in Ohio.Classes are smaller there and I’ll be majoring in German education.After working with the kids,now I know,I want to be a teacher.。

新视野商务英语视听说（第二版）上册第九单元听力原文Unit 92. Listening PracticeTask 2-2Waitress: Good afternoon, are you ready to order now?Ivan: Yes.W: Would you like a starter?Tina: I’d like prawn crackers, and you, Ivan?I: I want the soup, please.W: OK, prawn crackers and soup. And what would you like for the main course?I: What do you recommend?W: Today’s speciality is the chicken. It’s very good.I: Fine, I’ll have that, and you, Tina?T: The same for me, please.W: And would you like any desserts?I: Idon’t like dessert. Maybe an ice cream for you, Tina?I know it’s your favourite, isn’t it?T: Oh, no. It’s use to be my favourite, but now I’m on a diet. I’m trying not to eat too much fatty foo d, you know.W: OK, on desserts. What would you like to drink, then?T: A glass of red wine for me, please.I: I’d prefer beer.W: OK, would you like any soft drinks?T: What do you have?W: We have various canned and bottled drinks like coconut drink, Coca-cola, fresh juices such as orange juice, grape juice and tea and coffee.I: I’d like a cup of coffee, please, and you, Tina?T: Fresh grape juice, please.W: All right. Please wait for a few minutes. I’ll be back soon with your orders.T: Thank you.4. Video 1(W for Mr. White, H for Harry)H: Good morning, Mr. White. How is your room?W: Very comfortable and quiet. We’re all very happy with the facilities and services here.H: I’m glad to hear that. Now, I’m here just to tell you that we’ll be having a dinner party tomorrow evening. We’d like to invite you all to come.W: Oh, how nice of you! We’d be delighted to come.H: Here’s the invitation.W: Thank you.H: Then I’ll send somebody to pick you up from the hotel lobby at six tomorrow evening. Is that all right?W: Yes. That’s fine. Thank you.H: See you then.W: See you.H: Welcome, everybody! Mr. White, I’m glad you’ve come.W: It’s very kind of you to have invited us.H: Please sit down. I hope the food we’ve ordered will be to your liking.W: Thank you very much for such a splendid dinner.H: Please help yourself, everybody.W: Thank you. It certainly looks delicious.H: Mr. White, you’ll be leaving soon. Has your trip to this fair been fruitful?W: Yes, there’s a really wide range of goods on display andmost prices are acceptable.H: Have you found anything that particularly interests you?W: Yes, we’re interested in your items A6D and A6F. The designs are original. I’m sure they’ll be quite popu lar with young customers in our country.H: Yes, you’re right. Items A6D and A6F are our latest designs. They’re also very popular with young consumers here. I’m sure they’ll sell well in your marker, too.W: We hope so!H: All right, gentlemen, may I propose a toast to our continued friendly co-operation?W: Icouldn’t agree more. Cheers!6. Video 2(W for Waitress; L for Lin Qiang; R for Mr. Rashid; H for Mr. Hart)W: Good evening, sirs. Welcome to our restaurant.L: Good evening.W: Do you have a reservation?L: Yes, the name is Lin Qiang.W: Let me see... Oh, yes, we’ve been expecting you, Mr. Lin. Please come this way.W: Is this table all right?L: Oh, terrific! It’s by the window, and quiet too. It’s exactly what I want because we’ve got a lot to discu ss. Thank you, miss.W: Not at all. Please make yourselves comfortable. I’ll be back with the menus and the tea.L: Thanks.W: Please excuse me for a while. I’ll be right back to take your order.W: Are you ready to order now, sirs?R: Sorry, we’re still l ooking at the menu.L: Waitress, you see, my guest Mr. Rashid is a Muslim, so he doesn’t eat pork, and Mr. Hart is a vegetarian.Could you recommend something for us?W: Certainly. How about fish for Mr. Rashid? Our Sweet and Sour Fish is very popular with our customers. You can see it here on the menu.R: Er,… It looks good.W: It tastes good, too. Believe me!R: Fine, I’ll take it, then.W: OK, Sweet and Sour Fish. Anything else?R: Some vegetables please, but I’d like to leave the choice to the order two gentlemen.W: All right. Mr. Hart, do you care for bean curd?H: Oh, yes. It’s very nutritious.W: Yes, and it’s delicious, too. Bean Curd en Casserole is one of our specialties. Would you like to try it?H: Good.W: Bean Curd en Casserole. As for vegetabl es, we’ve got a choice of mushrooms, Chinesecabbage, chestnuts, bamboo shoots, carrots, potatoes…H: I’d like to have mushrooms and bamboo shoots, please. By the way, please don’t go easy on garlic.W: No problem. Mushrooms and bamboo shoots.And yourself, Mr. Lin?L: Sichuan Chicken Cube-lets, please.W: And what to follow?L: That’s it for now.W: OK. Would you like something to drink?L: Mr. Rashid, Mr. Hart, what would you like to drink?R: Orange juice please.H: The same here.L: OK, orange juice for three, please.W: Very well, sir. You’ve ordered one Sweet and Sour Fish, one Bean Curd en Casserole, one Mushroom, one Bamboo Shoots, one Sichuan Chicken Cube-lets and three orange juices. Please wait a moment. I’ll bring them straight away.L: Thanks.。