剑桥商务英语初级真题(5)READINGPART ONE● Look at questions 1-5.● In each question, which sentence is correct?● For each question, mark one letter (A, B orC. on your Answer Sheet. 1、Use this website toA. renew a vehicle insurance policy.B. claim on your vehicle insurance.C. find cheaper vehicle insurance.2、What should the Distribution Assistant do?A. work out if delivery costs have changedB. change to a new delivery companyC. contact corporate customers about changes to deliveries 3、A. Remove packaging to check directions on how to load paper.B. Refer to information on the packaging to see how to load paper.C. Load paper according to the instructions on the side of the photocopier.4、A. Members of the Corliss Institute can use its information resources.B. The Corliss Institute organises training for its members.C. Anyone can apply to become a member of the Corliss Institute.5、A. Mr Jin's assistant will contact Andrew to change the day.B. The meeting with Mr Jin will now take place on Thursday.C. Mr Jin would like to meet at a later date.PART TWO● Look at the list below. It shows a range of business books avail able from an internet bookseller.● For questions 6-10 on the opposite page, decide which book (A-H) each personneeds.● For each question, mark one letter (A-H) on your Answer Sheet.● Do not use any letter more than once.6、 Sandy Powell is finding the vocabulary on his international marketing course very demanding, and needs a suitable reference book.7、 Ingrid Grieg-Gran would like a pay rise and is worried about how to approach her boss.8、 Ram Banerjee is applying for a job in a new company and needs some advice about preparing for the selection process.9、 Belinda Thomas is considering buying some shares in internet businesses for a project on her MBA course.10、 Doreen Yip designs software for major companies and plans to expand her firm's customer base.PART THREE● Look at the charts below. They show a manufacturing company's production levels, the number of staff in its production department, and its average annual market share over a ten-year period.● Which year does each s entence (11-15) on the opposite page describe?● For each sentence, mark one letter (A-H) on your Answer Sheet.● Do not use any letter more than once.11、 While employee numbers rose and more units were produced than in any previous year, market share declined.12、 In this year output increased despite staff cuts, but market share remained the same as the previous year.13、 The workforce was smaller than the previous year, and neither output normarket share increased.14、 Market share fell from the previous year's level, and output was almost at its lowest for the period.15、 Although fewer staff were employed than the previous year, output was higher and market share recovered to the level of two years earlier. PART FOUR● Read the article belo w about a takeover battle between a hotel chain and an investment company.● Are sentences 16-22 on the opposite page 'Right' or 'Wrong'? If there is not enough information to answer 'Right' or 'Wrong', choose 'Doesn't Say'.● For each sentence (16-22), mark one letter (A, B orC. on your Answer Sheet.16、 The headquarters of Unigroup will close after the rest of the business has broken up.A. RightB. WrongC. Doesn't say17、 Unigroup is cutting costs to help persuade shareholders to reject a rival takeover bid.A. RightB. WrongC. Doesn't say18、 Unigroup's US staff who have already lost their jobs were senior managers.A. RightB. WrongC. Doesn't say19、 Unigroup's shareholders wish to delay their decision on Rockford's proposal.A. RightB. WrongC. Doesn't say20、 Rockford's shareholders support the offer their company is making.A. RightB. WrongC. Doesn't say21、 It is believed Rockford will increase its bid if the current one looks likely to fail.A. RightB. WrongC. Doesn't say22、 Rockford was reported for publicly criticising Unigroup.A. RightB. WrongC. Doesn't sayPART FIVE● Read the article below about Contrast, a chain of sandwich shops.● For each question (23-28) on the opposite page, choose the correct answer.● Mark one letter (A, B orC. on your Answer Sheet.Sandwich QueenIn a surprise move, 33% of the shares in privately-owned British sandwich chain Contrast, were recently sold to King Coffee, the international coffee shop chain. 'We could already afford to expand overseas,' says Caroline Bell, Contrast's Chairman, 'but didn't know the best way to do it. This way, we'll benefit from King Coffee's experience, while keeping the two companies' brands and branches quite separate.'Caroline Bell and Johnny Nash's first venture was to set up a clothes shop ten years ago. Later they began selling sandwiches there, and then, finding sandwiches more profitable, gave up selling clothes. During this time Bell has been involved in every aspect of the business, including sandwich making and now heading the company, while Johnny Nash is the Chief Executive. With Nash responsible for day-to-day management, Bell can find time to concentrate on what she describes as the secret of their success: experimenting with different ingredients, to add to the menu. 'We believe in doing what we do best,' she says, 'so we won't move into other fields. And our customers like our friendly service, so we'll make sure that doesn't change.'One reason for the friendly service is that five times a year, the shop managers spend a day at another branch serving customers, so that they don't forget what it's like for the sales staff. Senior managers, too, participate in this scheme. 'It's great because you're in contact with both customers and staff,' Bell says. 'We considered introducing it for the whole workforce, but it was too difficult.'The company see their staff as key, and Bell is proud that most managerial appointments come from within the chain. 'Some people think that companies need to bring managers in from outside, but we haven't found that. In fact we've done so well that there's a risk we'll stop trying, which would ruin Contrast. We would like to think that as long as sandwiches stay popul ar, we'll always be successful, but of course that isn't true.'And will she always be the sandwich queen? 'If I were just doing it forthe money, I could sell out tomorrow and be rich. But what matters to me is that the people I work with think I'm doing a good job. I'll stay for as long as they think that, but I can't imagine finding anything else more interesting.'23、 Why has Contrast sold shares to King Coffee?A. It needs the money to fund expansion abroad.B. It hopes to learn how to move into foreign markets.C. It wants to use the King Coffee name in other countries.24、 How did Caroline Bell begin working for Contrast?A. She was one of the people who started the company.B. She joined the company as a sandwich maker.C. She was appointed at senior manager level.25、 Bell's plan for the company is toA. expand the range of sandwiches on offer.B. move into new types of products.C. improve the quality of the ingredients they use.26、 What happens on five days a year?A. Customers have the chance to talk to managers.B. Managers go to a different shop to work.C. All employees work in another shop.27、 What does Bell consider to be the biggest danger to the company?A. Most of the managers were promoted internally.B. Sandwich shops are going out of fashion.C. The management might relax their efforts.28、 Bell says she would leave the company if sheA. lost the respect of colleagues.B. made enough money.C. became bored with the work.PART SIX● Read the article below about staff surveys.● Choose the correct word to fill each gap from A, B or C on the opposite page.● For each question (29-40), mark one letter (A, B orC. on your Answer Sheet.Staff QuestionnairesSurveys are now an everyday part of business life. Most business people probably have a survey on their desk 29 to be completed. Companies feel they have to collect information from their employees on 30 matters as job satisfaction, or their attitude 31 team-working. But 32 of real value is gained from these questionnaires, and in some 33 the surveys produce bad data, on the basis of which bad decisions are 34 For a start, many of the questions are too general, and 35 open to different interpretations. A very high 36 of people agree with the statement, 'Knowledge-sharing is important 37 competitiveness.' But a 38 focused question could produce better statistics: for example, 'Is knowledge-sharing encouraged in your company?' In addition, research which was 39 out at one university shows that questions about job satisfaction get different responses on different days, depending on 40 the employees fill in the questionnaire on a Monday or a Friday.29、 A. wait B. waited C. waiting30、 A. such B. many C. enough31、 A. at B. to C. by32、 A. one B. any C. little33、 A. times B. cases C. occasions34、 A. done B. made C. found35、 A. either B. however C. therefore36、 A. amount B. percentage C. quantity37、 A. for B. about C. through38、 A. more B. much C. mainly39、 A. carry B. carried C. carrying40、 A. what B. why C. whetherPART SEVEN● Read the letter and the email below.● Complete the form on the opposite page.● Write a word or phras e (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.INTERVIEW FORMFull name of applicant: 41Job vacancy applied for: 42Date of interview: 43 2005.Time of interview: to be confirmed. Place of interview: 44Applicant's employment detailsLocation of applicant's presentworkplace: 45WRITINGPART ONE46、● You are about to go to a meeting and you want your assistant to make an urgent phone call to a customer,● Write a note to your assistant Clare which you will leave on her desk:● saying who she should call● giving her details of what to say● telling her where she can find the information she needs.● Write 30-40 words on your Answer Sheet.PART TWO47、● Read this part of a letter below from Ben Dawson, the Marketing Director of a business software company.● Write a letter to Mr Dawson:● asking for a product demonstratio n at your workplace● explaining why you are interested in one of the products● telling him which staff from your company would like a demonstration● suggesting a possible date.● Write 60-80 words on your Answer Sheet.● Do not include any postal addresses.LISTENINGPART ONE● For questions 1-8, you will hear eight short recordings.● For each question, mark one letter (A, B orC. for the correct answer.● After you have listened once, replay each recording.48、 When should the woman phone Mr Hashimoto?A.B.C.49、 Which chart shows graduate recruitment for this year?R=Research S=Sales E=EngineeringA.B.C.50、 What do both speakers think the company needs to review?A. pricesB. qualityC. delivery times51、 Which graph is the speaker referring to?A.B.C.52、 What is the subject of the seminar?A. Communication SkillsB. Time ManagementC. Recruitment Strategies53、 Which number should you press to discuss payment?A.B.C.54、 What does the woman want information about?A.B.C.55、 What does the man order?A.B.C.PART TWO● L ook at the notes below.● Some information is missing.● You will hear a man leaving an answerphone message about electrical goods.● For each question (9-15), fill in the missing information in the numbered space using a word, numbers or letters.● After you have listened once, replay the recording.PHONE MESSAGECompany name: 56 Department StoreContact name: Roger 57Phone number: 01873 58Urgent-send: 59 fridge/freeter brochuresAlso include: 60 price lists Check availability ofdishwasher model no: 61dishwasher: 62 mm widePART THREE● Look at the notes from a staff meeting in a department store.● Some information is missing.● You will hear a talk by the store manager.● For each question (16-22), fill in the missing information in the numbered space using one or two words.● After you have listened once, replay the recording.STAFF MEETING HELD ON 8 JUNEName of new Assistant Manager: Amanda 63Sportswear DepartmentPromotion opportunities open to 64staff stockroomNew 65 will improve stock handlingDesign TeamStaff training-subject: 66VisitFrom: 67Date: 13th 68 2002Subject of talk: 69 policyPART FOUR● You will hear an interview with Michael Wright, a managing director, talking about his company, ALC.● For each question (23-30), mark one letter (A, B orC. for the correct answer.● After you have listened once, replay the recording.70、 Michael's company first started in businessA. producing parts for lorries.B. doing lorry repairs.C. building special lorries for clients.71、 Michael joined ALC because he wanted toA. continue as an engineer.B. run the production department.C. be a director.72、 At the time Michael became a director, ALC wasA. doing good business.B. buying new equipment.C. negotiating a contract.73、 Michael suggested that the company shouldA. change its production methods.B. aim to take over its biggest rivals.C. increase its production rate.74、 One of the reasons ALC started producing ambulances was becauseA. a customer had asked it to.B. the company already had a good design.C. the market for ambulances was fairly stable.75、 When it started producing ambulances, ALC's main problem wasA. competing with another company.B. having to cut its prices.C. losing a contract.76、 Michael feels ALC is unusual because the directorsA. are responsible for marketing the products.B. have little contact with managers.C. work on the production line.77、 Now ALC is aiming toA. improve its cash flow.B. recruit more staff.C. do more training.SPEAKINGPART 178、In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.PART 279、In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas.PART 380、In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic.For two or three candidates.Scenario* 3 minutes for groups of three candidatesPrompt materialFollow-on questions● Can you think of any other things the company could include on its website? (Why?)● Do you think all companies need to have a website? (Why?/Why not?)● Do you think there are any disadvantages for a company of having a website? (Why?/Why not?)● Would you like to work in designing websites? (Why?/Why not?)● Do you think company websites should be in different languages?(Why?/Why not?)答案:READINGPART ONE1、C2、A3、B4、A5、CPART TWO6、 7、 8、 9、 10、PART THREE11、 12、 13、 14、 15、PART FOUR16、B 17、A 18、C 19、A 20、B 21、C 22、A PART FIVE23、B 24、A 25、A 26、B 27、C 28、APART SIX29、C 30、A 31、B 32、C 33、B 34、B 35、C 36、B 37、A 38、A 39、B 40、CPART SEVEN41、 (MS/MRS/MISS) ERICA SIMON 42、 (A) MARKETING MANAGER 43、 (ON) (THE) 31(ST) OF MAY/31/(0)5/MAY (THE) 31 (ST) 44、 (AT) (THE) MILFORD HOTEL (FIRST) 45、 CANADAWRITINGPART ONE46、PART TWO47、Sample ASample BSample CSample DLISTENINGPART ONE48、B[听力原文]When should the woman phone Mr Hashimoto?Man: Linda, Mr Hashimoto called again.Woman: Oh no, -when was that?Man: Around eleven o'clock. He's got a meeting at three o'clock, so can you call him at two-not later. He said it's very important.Woman: I know, I know...49、C[听力原文]Which chart shows graduate recruitment for this year?Woman: ... We've attracted a lot of graduates into Engineering this year, with similar numbers entering Sales, but we must look at Research. This year our recruitment there has been very low. We'd prefer equal numbers to enter both that and Engineering.50、A[听力原文]What do both speakers think the company needs to review?Man: These figures aren't good.Woman: No. The MD's asked us for recommendations. I think we need to look at prices, and to find a way to improve quality.Man: But our quality control's excellent. I agree about the charges though. Maybe we don't deliver fast enough.Woman: Well, we're better than our competitors.Man: OK, well, we agree on one thing.51、A[听力原文]Which graph is the speaker referring to?Man: ... and share prices have finished the three-month period at their lowest point in spite of rising sharply in the first month, and remaining fairly steady for a few weeks.52、A[听力原文]What is the subject of the seminar?Man: Welcome to today's seminar. Our speaker is Susanna Jones.Woman: Thank you John. As managers, I know you're all extremely busy. Constantly having deadlines to meet is stressful. But don't pass that stress on to staff. Having recruited and trained good staff, it's essential to be able to communicate your message effectively. So what I'm going to suggest...53、B[听力原文]Which number should you press to discuss payment?Man: Hello, this is Wesley Electronics. If you would like a copy of our new catalogue press one. If you have an enquiry about an invoice, press two. If you would like to report a technical fault, or speak to a service engineer, press three.54、C[听力原文]What does the woman want information about?Woman 1: Please leave a message after the beep.Woman 2: This is Barbara Newman. Thanks for the flight details. The thing is, I've got to stay overnight now, so I need a hotel and a car. Actually, I'm hiring a car at the airport, so it's just accommodation details. Can you fax me some information?55、A[听力原文]What does the man order?Man: Hello, this is Turners Ltd. I'm ringing to order more stationery. We need thirty packets of A4 paper.Woman: Oh yes, good morning. Would you like your company name on the top? Man: I think plain will be fine.Woman: What about envelopes? They're half-price at the moment.Man: Um, okay, could you put thirty packets of those in as well, then? Thanks.PART TWO56、 NAUGHTON[听力原文]Woman: Thank you for calling the FCR customer care line. Please speak clearly, spelling your name and including a daytime phone number.Man: Hello. I'm phoning from Naughton Department Store, that's Naughton spelled N-A-U-G-H-T-O-N, and I'd like to order some brochures. My name's Roger Woodes, with an e- that's W-double O-D-E-S. I'm in the Home Electrical department and my direct line is oh-one-eight-seven-three, four-five double three-three-nine. Right, what we need urgently is your fridge and freezer brochure - we've run out of the hundred you sent us, so we'd like two hundred and fifty more. And please include the price list - half a dozen copies of that should be enough, no make it eight, could you? Also I have a question about your dishwashers - in the new brochure for those there's no reference to the JQ one-six-five model, but it shows the new JQ one-six-eight, which looks similar but is wider. Have you stopped making the earlier one? I've got a customer who wants to buy it - or another model of the same width. It's five-nine-oh millimetres instead of the usual six hundred, which she needs to fit in a particular space. Could someone call me back as soon as possible about this? Thank you.57、 WOODES 58、 453339 59、 250 (MORE) 60、 EIGHT/8 61、 JQ165 62、 590 (MM)PART THREE63、 HILL[听力原文]Woman: Well, I've got a few things to tell you about this morning. I k now some people aren't here yet, but let's start anyway. We haven't got much time before we open. The first thing is we've appointed a new assistant manager to replace John Black when he leaves next month. John's replacement is Amanda Hill from the Oxford branch. I'm sure you'll enjoy working with her and I hope she'll have your full support.Now, with the opening of the new sportswear department, we have a number of vacancies at senior level. If you are a member of the junior sales staff and you are interested in applying for one of these senior positions, see Personnel. Moving on, some of you in the stockroom complained about the way stock is handled and I'm pleased to say head office have agreed to update the software we use to make the process more efficient, and that'll be installed in a few weeks. Still no news on the stock room management training, but, for those of you in the creative design team who are responsible for the shop displays, there's a one-week course on window display. This will be held at head office and we're allowed to send four of you. Anyone in the team interested in going on this course, speak to your supervisor at the end of this meeting.Finally, some news of an important visit - our chairman is coming to this store next month. He wants to meet as many of you as possible so he'll be with us all day - that's on the thirteenth of July. He's going to make a tour of the sales areas in the morning and talk to senior managers in the afternoon about the company's export policy. There'll also be the opportunity to ask any questions you may have.64、 JUNIOR SALES (STAFF) (LEVEL) (ASSISTANTS) 65、 (UPDATED / NEW) SOFTWARE (PROGRAMME(S) / PROGRAMMING / PROGRAM / PROGRAMING) 66、 WINDOW DISPLAY(S) / SHOP DISPLAY(S) 67、 (THE) (OUR) CHAIRMAN / (COMPANY) CHAIRMAN / THE CHAIRMAN OF THE COMPANY / THE COMPANY'S CHAIRMAN 68、 13TH/13TH OF JULY 69、 (THE) (COMPANY) / (COMPANY'S) EXPORT(S) / EXPORTING (POLICY)PART FOUR70、B[听力原文]Woman: The motor industry may be having a hard time in some areas. Butat ALC, a small vehicle plant in the UK, business has never been better. I have with me today ALC's managing director, Michael Wright.Michael, your company has a long history, doesn't it?Man: Yes, ALC began life as a small workshop that specialised in fixing lorries that had broken down, before moving into making lorry components for garages doing repairs. Then later on the company went on to design and build special vehicles according to customers' requirements.Woman: And when did you join the company?Man: In the nineteen eighties - after a career in engineering. I wanted something different and I'd always been interested in production, so I came in to manage that side of the business. Sometime later a couple of colleagues invited me to become a director.Woman: What was the company like when you joined the board?Man: Well, we'd begun lorry production, but business was slow. Then one of our existing customers was considering offering us a much larger contract. Talks were just beginning with them when I began as a director. It suited us perfectly because if they guaranteed us a lot of work, we could invest in new equipment.Woman: So what was your plan?Man: Well, I proposed working with our main competitor, so that instead of producing the whole vehicle ourselves, we could get some of the lorry parts from them and add our own special components here, to build lorries to suit this customer's requirements. But I never thought it would be so successful - we can now produce one vehicle every fifty-three minutes!Woman: And next you turned to ambulance production.Man: Well, we soon decided we needed to expand our customer base by developing another product of our own, so we started working on a design for producing a new line in ambulances. Economic changes aren't as much of a problem as they are for manufacturers of other types of vehicles. Ambulances will always be needed. Woman: And did you have any problems?Man: Well yes, at that time one supplier had the monopoly of the entire market, but as our prices have always been very competitive that's helped us to win customers from them. Since then we've developed our own market, and got several contracts to produce ambulances for major organisations. Woman: And I've read that your company organisation is rather different. Man: Well, management on the production and development side is strong and we all work well as a team. But what is different is that we've achieved our success without a marketing manager. I look after all that, with my two fellow directors. It's obviously working - turnover will be up again next year, and that's just the beginning!Woman: It all sounds too good to be true! Don't you have any problems? Man: Well, we have a strong balance sheet, and a satisfactory cash flow, but yes we do have our problems. We need another twenty people, and there aren't any suitably qualified people living locally. There are trained workers in other parts of the country looking for jobs, but we've found they're not willing to move here and we're certainly not going to move - we like it here too much.Woman: Well, I hope you manage to sort it out. Thank you for talking to us, Michael.Man: Thank you.71、B 72、C 73、A 74、C 75、A 76、A 77、BSPEAKINGPART 178、PART 2 79、PART 3 80、。
