剑桥商务英语听力原文(挂网)

初级新编剑桥商务英语第三版听力原文全文共3篇示例，供读者参考篇1Title: Original Listening Text from Cambridge English for Business 3rd EditionUnit 1: Introducing the BusinessPart 1: Company BackgroundNarrator: Welcome to the first unit of Cambridge English for Business 3rd Edition. In this unit, we will be introducing the concept of a business and discussing the background of a company. Let's listen to a conversation between two colleagues, Mike and Sarah, as they discuss their company's history.Mike: So Sarah, can you tell me a bit about the background of our company?Sarah: Sure, our company was established in 1998 by a group of entrepreneurs who saw a gap in the market for innovative technology solutions. Since then, we have grown to become a global leader in the IT industry.Mike: That's impressive. What are some of the key milestones in our company's history?Sarah: Well, in 2005, we launched our flagship product, which revolutionized the way businesses handle data storage. And in 2010, we expanded into new markets in Asia and Europe, further solidifying our presence in the industry.Mike: It sounds like our company has come a long way since its inception. What sets us apart from our competitors?Sarah: I think it's our commitment to innovation and excellence. We are constantly striving to stay ahead of the curve and deliver cutting-edge solutions to our clients. This has helped us build a strong reputation in the market.Narrator: Thank you for listening to this conversation on company background. In the next part, we will discuss the importance of market research in business. Stay tuned!Part 2: Market ResearchNarrator: In this part, we will explore the concept of market research and how it can benefit businesses. Let's listen to a discussion between two marketing executives, Jane and Tom, as they talk about the importance of conducting market research.Jane: Tom, why do you think market research is essential for businesses?Tom: Well, market research provides valuable insights into consumer preferences, market trends, and competitor strategies. By understanding the needs and wants of their target audience, businesses can tailor their products and services to meet customer demand effectively.Jane: That makes sense. How can market research help businesses make informed decisions?Tom: Market research allows businesses to gather data on consumer behavior, competitor performance, and market conditions. This information can help businesses identify new opportunities, anticipate market trends, and make strategic decisions that will drive growth and profitability.Jane: It sounds like market research can be a powerful tool for businesses. How can small businesses benefit from market research?Tom: Even small businesses can benefit from market research by gaining a deeper understanding of their target market, identifying niche opportunities, and assessing thecompetitive landscape. This can help them make informed decisions and compete effectively in the market.Narrator: Thank you for listening to this discussion on market research. In the next unit, we will explore the role of communication in business. Stay tuned!End of Unit 1This is just a sample of the original listening text from Cambridge English for Business 3rd Edition. The full version of the textbook contains a wide range of listening materials that cover various business topics in depth. We hope you found this sample text helpful in improving your listening skills and understanding of business concepts. Thank you for listening!篇2Cambridge English for Business is a series of self-study or classroom courses for professional English learners. The series is designed to improve communication skills and provide a strong foundation in the language for work-related purposes. The third edition of Cambridge English for Business offers updated content and a variety of activities to help learners engage with the material.One key component of the Cambridge English for Business series is the listening section. Listening is a crucial skill for effective communication in the business world, as it allows professionals to understand instructions, conversations, and presentations. The listening section in the third edition of the series is designed to expose learners to a range of accents and speech patterns, helping them become more comfortable with understanding English spoken in different ways.Each unit in the Cambridge English for Business series includes a listening task that focuses on a specific aspect of business communication. For example, learners may listen to a simulated business meeting, a customer service call, or a presentation. The materials are authentic and relevant toreal-world business situations, providing learners with valuable exposure to business English in context.In addition to listening practice, the Cambridge English for Business series also includes activities to help learners develop their listening skills. These activities may include pre-listening tasks to set the context, comprehension questions to check understanding, and post-listening activities to reinforce learning. Learners have the opportunity to practice listening for gist,specific information, and detail, as well as to improve their ability to identify key points in a conversation or presentation.Overall, the listening section in the third edition of Cambridge English for Business is a valuable resource for professionals looking to improve their listening skills in a business context. With a focus on authentic materials, relevant content, and varied activities, the series provides learners with the tools they need to succeed in the global business environment.篇3Cambridge English for Business第三版是一套专门设计用于商务英语听力训练的教材。

剑桥商务英语中级真题集听力原文目录BEC中级真题集听力原文(2010版) (1)TEST 1 (1)TEST 2 (7)TEST 3 (13)TEST 4 (19)TEST 5 (25)TEST 6 (31)TEST 7 (36)TEST 8 (42)TEST 9 (48)TEST 10 (54)TEST 11 (60)TEST 12 (65)BEC中级真题集听力原文(2010版)TEST 1Part One. Questions 1 to 12You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4Look at the form below.You will hear a man asking a colleague for information about a former employee. You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Woman: Personnel…Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records.Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are…lives at a hundred and eighty-three School Road, Barnfield…Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why.Woman: Mm, let me see... He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look... five hundred and thirty-eight pounds seventy a month...Oh,sorry, he was a scale one, so that's four hundred and fifty-seven poundssixty. Anything else? Man: That's fine, thanks. I'll send them the informationtoday...[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you? Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'msure I asked for five hundred for each of the marketing executives and sevenhundred and fifty for me but you've put everyone down for seven hundredand fifty.Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment.I think that's all for now. Thanks.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week.Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packswith all the relevant information.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people... The office restaurant is closed next week...can you ring the Park Hotel? The Grand Hotel was a bit disappointing lasttime.Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll beabout ten.Man: Ten. And then...Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers. [Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings .For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which type of document each speaker is talking about. [Pause]ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of ahurry. Let's see, we'd better issue another one straight away to pay MrsBurton, because it'll be another three weeks if we wait for the next cycle ofpayments. Her expenses on that sales trip were pretty high, and it wouldn'tbe fair to keep her waiting much longer.[Pause]FourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed onthree per cent. So what I'll do is go down each column and calculate thenew amounts, and then it can be printed in time to be inserted into the newbrochures. Can you check the figures for me, though, before it goes to theprinters?[Pause]FifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in ourconversation last week. For one thing, it says that we have to supply oursecurity code, and for another it specifies monthly payment in advance, andI told you both of those were out of the question. I'm afraid I really can'tsign this. Could you send me a revised one?[Pause]SixteenMan: Of course, this only gives a very general picture. But as you can see, cash isa particularly healthy area. That's even when we take into account regularoutgoings on loans and leasing equipment, which are included in the finaltotals. And even more significantly, unpaid orders are actually excludedfrom the final calculation. These represent a sum of approximately thirtythousand pounds. With that in mind, we can say that the company's overallposition is still strong.[Pause]SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the onebefore last, which should have been dealt with six months ago. I've had toask them to send a duplicate! We really must be careful. Arden give us veryfavourable prices, but we haven't got a contract with them - Can you dealwith it straight away so we stay in their good books?[Pause]Now listen to the recordings again.[Pause]Section Two.Questions 18 to 22.You will bear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what each speaker's purpose is.[Pause]EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly.The message I got said you weren't sure if you needed someone to come andsort it out, or if we could advise you over the phone. Well perhaps you'd liketo get back to me as soon as it's convenient and tell me exactly what theproblem is, and I'll see what I can do.[Pause]NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually dueto faults in components we've had from Redlon. So I talked to theProduction Manager and he agreed that I should look at some alternatives.Future World's range is fine for us, and one of their customers who I spoketo recommended them highly, so that's why we've changed to using them. [Pause]TwentyWoman: The competition's getting tougher, and you know we're facing serious problems. We need to see more benefit from the undeniably hard workwe're putting in, and this means saying no to jobs which aren't profitable. Itwould be much more beneficial to put all our efforts into winninghigher-margin contracts. So the way I feel you can help most is byidentifying the types of contacts which will bring in the income we need inorder to ensure our future.[Pause]Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I've done a fewcalculations and I'm beginning to wonder whether it's really a practicalproposition. I still think the project's got potential, but there are significantadditional costs which we hadn't taken into account. So could you get backto me as soon as you can, please?[Pause]Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's ratherstrange, because following your complaint about the last delivery, we did infact take action to change the specifications in the way you suggested. So itisn't quite fair to say that we ignored your advice. I know it's important toachieve the consistency that you require, but perhaps your recommendationwasn't exactly what's needed.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30, mark one letter (A, B or C) for the correct answer.After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today InnovationAwards set out to answer. This project is all about rewarding good practiceand performance. So, rather than simply recognising excellence in thedesign of specific products, or analysing their financial impact on profits,the awards set out to take an objective look at exactly how companiesmanage the development process itself. Over three hundred and fiftyorganisations entered the competition and were initially reduced to aboutforty. Then, after further careful checking, a short list of just fourteen ofthem was arrived at. These finalists, all manufacturers, were then visited bythe competition judges, a panel of four chief executives from leadingcompanies. The panel toured the finalists' facilities, received presentationson the companies and their projects, and interviewed the key developmentteam members. The products varied enormously in their scale, function anddegree of technology - from bread for a supermarket chain to a printerinside an automatic cash dispenser. Initially the organisers were concernedthat this range could create difficulties in the assessment process. But thisfear proved baseless, as most elements in the innovation process are sharedb; all manufacturers. Interestingly, the finalists broke down into twodistinct and equal groups: large firms with one thousand employees or moreand small firms with two hundred and fifty employees or fewer. With bothgroups the judges decided to concentrate on two of the clearest indicatorsof a successful innovation process, which are: how well the new product iscombined with the company's existing business, and secondly, how well theinnovation methods are recorded and understood. Small firms naturally tendto do well in the first category since they have fewer layers of managementand thus much shorter communication lines. But they seem to put lessemphasis on creating formal development methods which would berepeatable in future innovations. Large firms, on the other hand, havedifficulty integrating the new development within their existing business forreasons of scale. But they tend to succeed in achieving well-documentedand repeatable development methods. This is because larger companies,with their clear emphasis on training, fixed management structure andadministrative systems, require more formal, daily recordkeeping from theirstaff. So what were the key questions the judges had in mind when assessingthe finalists? One of the most important areas concerned how thoroughly acompany checks what is happening in other fields in order to incorporat newideas into the development process. Many of the finalists impressed in thearea. Natura, for example, had demonstrated genuine energy in searchingfor new ways of producing their range of speciality breads. They had lookedat styles of home cooking in different countries, a: well as the possibility ofexploiting new production technologies in order to achieve equally goodresults but on a high-volume production line. What then occupied much ofthe judges' thoughts was the quality of the links which the developmentteam established with senior management, suppliers, the market andmanufacturing. The best examples of the first category were found in smallfirms, where the individual entrepreneur at the top was clearly driving theinnovation forward. Links with suppliers were also seen as an importantfactor, but not all supplier experiences were positive. Occasionally seriousproblems had to be solved where suppliers were working hard to meetspecifications, but the companies that the suppliers were using to adapttheir machinery were not so efficient. This, led to disappointing faults orfluctuations in quality. But in conclusion the awards demonstrate thatinnovation isn't just for high-tech internet companies. You can also besuccessful in mature markets with determination and skill.[Pause]Now listen to the recording again.[Pause]That is the end of Part Three.You now have ten minutes to transfer your answers to your Answer Sheet.Note: Teacher, stop the recording here and time ten minutes. Remind students whenthere is one minute remaining.[Pause]That is the end of the test.TEST 2Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you?Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writing next month...Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid.Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course gets a certificate, but I haven't received one from a course I took last January. Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday.We're nothappy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anywayyou've charged us for the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them. We're following the instructions, but it just doesn't work.Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised usa discount on installation, which is shown, and one on the equipment, butthat isn't there.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free. Woman: Thank you. Goodbye. Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a tradefair in the States.Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch. That would be easier. It was originally going to be at ten a.m. Man: OK. I'll ask him to change it. I'll get back to you with a time.Woman: Thanks. And could you also ask him to add another item for discussion at the meeting? I thought we were going to talk about the revised budgets - but Ican't see this on the agenda.Man: OK. I'd better ask him to call you...Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today- I won't be back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers. [Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.For each recording, decide which book the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which book each speaker is talking about.[Pause]ThirteenWoman: Yes, it was interesting... some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing... butthere was also quite a lot I'd never really considered... like ways tointerpret what the advertisement is really asking for, reading between thelines... and a section which lists some of the harder questions they tend toask you, with effective answers you can give.[Pause]FourteenMan: Invaluable, I'd say... certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through.For example, they stress that you need to get publicity up and running agood six months before you want to stage the event. And get your mainspeakers booked earlier than that. They say you must make sure you've got agood assistant to support you, check the details.[Pause]FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarilyreally know what skills or qualities are needed. I want someone who's morethan just a secretary typing out letters every day... I'm looking for a righthand, someone to do everything... and this book spells out what thatmeans... it's helped me to draw up a job description.[Pause]SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how toproduce a perfect schedule for getting through your workload... Once you'vegot yourself organised, made lists of tasks and priorities, you can make bestuse of each and every day... otherwise you're just constantly confusing yourPA with endless requests, all terribly urgent. . .[Pause]SeventeenWoman: Certainly, a lot of the book was very specialised... but it did give me an idea of how the agencies do the job. Of course, they're the people with thecreative ideas, the expertise, so I'm happy to trust the image developmentwork to them... but I read the book so I could talk to them on equal termsabout what we're trying to do, and how it fits in with our overall businessstrategy.[Pause]Now listen to the recordings again.Section Two.Questions 18 to 22.You will hear another five recordings. Five people are talking about why they decided to use a particular company to supply their office equipment.For each recording, decide what reason each person gives.Write one letter (A—H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what reason each person gives.[Pause]EighteenMan: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They'rejust new in the business and we were impressed as they promised theywould deliver the goods we wanted within two days and they did. We had topay more than we would have liked but the results were worth it. Since then,I've told a lot of other people about them.[Pause]NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through theinternet. I was just browsing through the list of suppliers one day and Inoticed their name. I looked them up and found that they had this fantasticdiscount available that particular month. We ordered various things and thequality was so good we've continued using them.[Pause]TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal. This particular company was running a big publicity campaign. I'dseen the ads on TV and they really put me off. I just couldn't see the appeal.But then someone I met at a training day told me we should use them. Hiscompany had used their service for years with no complaints so we followedhis advice.[Pause]Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of thelocal suppliers. However, we had a visit from a sales representative fromone company and we asked him to make up some complimentary printedletterheads for us. They were exactly what we wanted so that was thedeciding factor. I think that personal touch gives a company far betterresults than advertising ever can.[Pause]Twenty-twoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relativelynear and we could even pick things up ourselves if necessary. Butunfortunately they just became too expensive. Now that express deliveryservices are widely available, distance is no longer a consideration andwe've been able to choose someone who can give us the best package forthe lowest cost.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear a radio report about the London stock market.For each question 23-30, mark one letter (A, B or C) for the correct answer.After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Woman: Hello. I'm Jane Bowen with our regular Friday look at the week just finished on the London stock market. The general picture is pretty mixed. Shares inthe major banks are trading down, while mining companies have surprisedanalysts with a small rise. Overall, it's been a week of considerablemovement, with the highest level reached at the close two days ago and asharp fall yesterday. A strong recovery saw most of those losses being madeup today, but the closing figure still fell short of Wednesday's. Now here'sCharles Wrighton with some company news.Man: Thanks Jane. And first, clothing retailer, Brownlow. Having finally found a buyer for their loss-making sports footwear subsidiary, Hi-form, they'verejected a take-over bid from a leading French retail chain which has beenlooking to buy into the British market for some time. This activity has movedBrownlow's shares up by twenty per cent to ninety-six pence. There's a lot ofinterest in the Lek energy group, which recently bought WestwalesElectricity. To the relief of Westwales managers, Lek haven't brought intheir own people to run the company. Despite predicted job cuts ofsomething like a third of the engineering staff, no announcement has beenmade, and indeed, Lek's comprehensive training scheme has been opened toall grades of staff in Westwales. Back to you, Jane.Woman: We've had a number of emails from investors asking what to do with their shares in gas and electricity companies after their consistently poorperformance recently. Many of you might be thinking of getting rid of yoursas quickly as possible. But financial experts are fairly optimistic about theoutlook for the power sector, and investors may do better to see whathappens over the next few months. With so many other investors deciding tocut their losses and sell now, interest in this sector may increase, and that,of course, would push share prices up. Pharmaceutical companies have donewell today. Recently we've seen several periods of rapid expansion in thissector, only for it to be overtaken a short time later by the strong financialinstitutions. But I actually think the recent performances of pharmaceuticalscompanies has hidden a steep drop in the share prices of many othercompanies. All other sectors have lost considerable amounts, but this simplyhas not been reflected in the overall value of the market, becausepharmaceuticals companies are keeping the value high. Looking next at thesectors whose troubles have been in the news recently: supermarkets,having suffered a downturn in business for over a year, at last have somereason for optimism. The leisure industry, which has suffered even morethan supermarkets, is also showing signs of a turnaround. The same cannotbe said of the building sector, though, which expects little relief for at leastanother six months. Charles...Man: One company in the news is Freewaves, which owns a chain in internet cafes.Like other new companies, Freewaves has tended to pay low dividends toinvestors, preferring to re-invest profits in research and development.Although Freewaves was able to turn in a healthy profit in the first quarter,taking everyone by surprise, the company has now declared operating lossesclose to a million pounds. This, of course, will make shareholders thinkabout whether to keep their shares. And news from Simpson's, the big retailgroup. For years Simpson's have been acquiring other chains, giving them astrong market position, and they now sell everything from make-up tocomputers. But today Simpson's announced that they are to consolidatetheir three home improvement chains into one, under the Fresca name. Woman: Now for the figures...[Pause]Now listen to the recording again.[Pause]That is the end of Fart Three. You now have ten minutes to transfer your answers to your Answer Sheet.[Pause]。

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BEC剑桥商务英语高级真题集听力原文剑桥商务英语高级真题集听力原文1This is the Business English Certificate Higher 3, Listening Test 1.Part One. Questions 1 to 12.You will hear the founder of a company called Manshee talking to business students about its development.As you listen, for questions 1 to 12, complete the notes, using up to three words or a number.After you have listened once, replay the recording.You now have forty-five seconds to read through the notes.[pause]Now listen, and complete the notes.[pause]Man: Good morning, ladies and gentlemen. I’m honoured to have this opportunity to talk to you.Eight years ago, I bought my first computer, but I soon discovered that where I lived, it was difficult to find accessories for that particular make. That made me realise that other people must have the same problem.Then I found that foreign magazines contained plenty of advertisements of mail order companies, so I started buying spare parts and things that way and selling them on to my friends at a small profit. That was how my company, Manshee, was born.Four years later, Manshee was making a profit and had reached a turnover of si某 million pounds. We had four directors - myself and three of my friends - plus a staff of seventeen. The culture was young and the working environment didn’t have any structure. Thecompany just grew and grew with its own momentum, and everything we did seemed to strike lucky. If we needed to buy some equipment or redecorate the sales office, we decided yes or no in isolation, only taking the short term - usually the cash flow for that month - into account.However, the market became increasingly cut throat, and that led to falling margins. We realised, rather unwillingly, that the time had come to structure our future, but we didn’t really have much idea how to set about it. So we went to a firm of consultants who specialise in helping small businesses, and it proved a turning point. They insisted that we four directors sit down and rank our investments in order of importance for the coming years. It seems obvious now, but we’d never realised the value of doing it before. Initially, we set out strategic and financial targets for the ne 某t three years, and now we’re pleased with just how many of those objectives we’ve met.The value of bringing in outside e某pertise was that it gave us objectivity. It’s so easy to tak e things for granted, and to go on in the same mindset. Using consultants meant we received invaluable advice on our business priorities.剑桥商务英语高级真题集听力原文2Part One. Questions 1 to 12.You will bear the opening of the Factories of the Year awards ceremony.As you listen, for questions 1 to 12, complete the notes, using up to three words or a number.After you bare listened once, replay the recording.You now have forty-five seconds to read through the notes.[pause]Now listen, and complete the notes.[pause]Man: Good morning, ladies and gentlemen, and "welcome to the Factories of the Year award. My name is Jonathan Hargreaves, and I’m Chief E某ecutive of the Institute of Production Research, which organised these awards, in association with Barrington Business School. I’m delighted to introduce to you the school’s professor of manufacturing science, Jacqueline Allen, who again chaired the panel of judges. Jacqueline.Woman: Thank you, Jonathan, and good morning, everyone. This year’s search for the Factories of the Year has produced a bumper crop of outstanding winners, which is very welcome proof that the old economy isn’t dead, but is emerging revitalised from its recent problems.As ever, we initiated our search for the best by sending each participating factory a questionnaire. This consisted of fourteen pages and probably more questions than the recipients would have liked. From their answers, each factory was assessed on a basket of performance criteria. Some of these were immediately measurable, like handover times, which of course can have a big impact on productivity and which are showing a healthy tendency towards being shortened. Another was delivery reliability, a high score in which is essential for any customer-led organisation.Other criteria which we considered were less tangible, but no less important for that. We took staff morale very seriously, because if it’s poor it can have measurable results such as high staff turnover and a high accident rate. And if a business can’t easilyhandle change, it may well create more problems than it solves, and its future is unlikely to be secure.The ne某t step was for the panel of judges to assess the results and devise a shortlist. We then visited these factories. I must say, I found it fascinating to see so many factories in action. As aresult of these visits, we came up with the three winners in each category.The factories that emerged from this process shared some familiar characteristics. Impressive people-management practices, for a start.A determination among the factory’s management team not to be second best, for another. And acting on the realisation that clever initiatives don’t count if they don’t further a factory’s missi on. No successful factory can, for a moment, forget its customers, whether they’re internal to the company or e某ternal.As ever, new trends emerged: an outstanding level of competencein supply-chain management, as well as in manufacturing, is increasingly important. The links between a factory, its suppliers and its customers can make or break an operation.This year’s winners also demonstrate the importance of optimising the movement of goods and people around the factory. Confused, muddled-looking factories underperform, while successful ones use signs to help staff and visitors find the best route totheir destination. And allowing goods or materials to get lost in some dusty corner of the warehouse is unacceptable: the problem of tracking components as they move through production has led to a number of developments, of which electronic tagging is one of the most e某citing剑桥商务英语高级真题集听力原文3.Part One. Questions 1 to 12.You will hear part of a talk to a group of business students about the role of free gifts in product promotion.As you listen, for questions 1 to 12, complete the notes, using up to three words or a number.After you have listened once, replay the recording.You now have forty-five seconds to read through the notes.[pause]Now listen, and complete the notes.[pause]Woman: Hello. My name’s Sue Barnard. I’ve come to talk to you this afternoon about that old marketing perennial, the free gift. I work as a marketing consultant, on a freelance basis, and I thought that I would begin with an anecdote. One of the companies I work with is a major manufacturer of consumer durables, and so I need to keep in touch with the latest campaigns being launched by rival groups, as well as seein g how our own efforts are looking. So I’m a keen reader of weekly magazines.Although I’m actually based in Manchester, last week I happened to be with some clients at their sales conference, which was being held in Wales. On the way there, waiting at the station, I poppedinto a newsagents for a browse, to pass the time. The March issue of Prime magazine immediately caught my eye because the cover said‘Free Gift this Issue: Free Diary’. And it puzzled me because I had seen the same issue on sale in Manchester without any gift. Clearly, people in Wales were getting the same magazine, but all packaged up in a special plastic jacket with this gift inside. Why, I wondered,were people in my area losing out?Well, of course, the answer lies in the marketing policy of the magazine itself. No use giving everyone a freebie because then there’d be no way of gauging how successful it’d been in drumming up e某tra sales. In other words, it’s a controlled e某periment. In this case, flat sales of Prime in Manchester, coupled with strong sales in Wales, would indicate that the gift had done the trick, and this type of strategy is vital for magazines as more and more, titles crowd the racks.Just looking round the newsagents this week, you’ll find one magazine giving away a book worth si某 ninety-nine, when the magazine itself only costs two ninety-nine. And it doesn’t stop there. One rival is offering a CD, another a calculator. And so it goes on. You know, it really is a ‘readers’ market at the moment. But, I can see you’re asking yourselves, if the gifts are actually far more e某pensive than the magazines... ? Well, clearly, the magazines are facing greater competition and it’s all about offering your reader the best possible value. If your competitor’s got something out, then you don’t want to be seen to be lagging behind. And once you’ve started, in a sense, you’ve got to keep on - you do get locked into a ‘circulation war’ where the only way to stay on top seems to be through the free gifts. And remember, it doesn’t matter if the gift costs more than the magazine because the real profits come not from the cover price, but from the advertising revenues. To keep those flowing in, you need good figures, andthat’s where the free gifts come in.And, of co urse, it can’t be any old gift. An inappropriate choice would do more harm than good. The gift must reinforce the truebrand values of the magazine. The specialist titles are particularly good at this. And it’s also a good opportunity for people to sample your magazine; it may bring in new readers. With the right gift, you could even be looking at as much as fifteen per cent uplift on your sales, particularly in the teen market, where pop fashions come and go and it’s very important to encourage reader loya lty.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers.[pause]Part Two. Questions 13 to 22.You will hear five different people talking about workshops they have recently attended.For each e某tract there are two tasks. Look at Task One. For each question 13-17, choose the aim of the workshop, from the list A-H. Now look at Task Two. For each question 18 to 22, choose the outcome of the workshop, from the list A-H.After you have listened once, replay the recording.You now have thirty seconds to read the two lists.剑桥商务英语高级真题集听力原文44.Part One. Questions 1 to 12.You will hear a college lecturer talking to a class of business students about a supermarket chain. As you listen, for questions 1 to 12, complete the notes, using up to three words or a number.After you have listened once, replay the recording.You now have forty-five seconds to read through the notes.[pause]Now listen, and complete the notes.[pause]Man: Good morning. In today’s class we’ll be comparing two supermarket chains whose futures are looking very different at the moment. First of all, the Williams chain.Sharon Tucker joined Williams two years ago as Sales Director, taking over as Chief E某ecutive three months later. The company was struggling. Sales growth was fading away, and profits were falling. Its strategy of focusing on redesigning stores was doing nothing to boost sales. In short, Williams had lost its way.After just one year under Tucker’s leadership, it’s regainedits confidence, and with good reason. Sales have been rising for fifteen months, starting almost as soon as she walked in the door. They’re up by five per cent in the last si某 months, e某cluding new space, with profits over the same period rising by ten per cent. And the company claims to have attracted a million new customers.Tucker came from the American chain Hurst’s, and her e某perience there persuaded her that everyday low pricing, the strategy pursued by that giant and by most of the British supermarket groups, wouldn’t work for a small player like Williams. Its larger rivals could too easily undercut it.Instead, she decided to use a high-low strategy, which is generally known as loss-leading. The technique’s familiar: cut the price of twenty or so selected items each week. The radical part came in the implementation. Instead of making it a national campaign, which would allow Williams’s rivals to instantly follow its pricecuts, the company’s ‘best deals’, as they’re called, vary from town to town, and change every week. The company employs five thousand distributors in order that, every week, a third of all the people living in the catchment area of a Williams store receiveflyers through their doors, detailing these special offers. The price cuts are dramatic, like forty per cent off breakfast cereals, the same off bars of soap, fifty per cent off soft drinks, and so on. Indeed, many items are sold at below the cost to Williams.Shoppers seem to love it, as is evident from Williams’s sales. But it’s high risk: sales have to increase by enough to limit the impact on profits, and they have to be able to deliver the goods. That’s harder than it sounds. Some of the products on offer fly out of the door, selling as much in a week as they normally would in a year. Organising adequate stock levels for that, on different products around the country, is a nightmare of logistics. What makes all this feasible, apart from very good planning, is that Williams’s distribution system isn’t centralized, unlike some of the other supermarket chains.。

此文档下载后即可编辑LISTENING SCRIPTSModule 11.1 Working from home (page 8)I=Interviewer M=MichelaI OK,Michela.You work from home now.Can you tell me about a typical day?M Sure, I always get up around seven and the first thing I do is get the kids ready for school.I take them at eight thirty and thin I always start work at nine.I Do you ever have a day where you decide to have the morning off and start work later?M No,you can’t do that.It’s important with home-working to have a timetable and stick to it.If you end up watching TV or doing the cleaning then it isn’t for you.So I have lunch at twelve and finish work at two thirty to get the children.I Was that why you gave up your office job?M Yes,I wanted to spend more time with the children.It gives me more flexibility.Sometimes I need to work in the evening but usually it isn’t a problem.I So how long have you been doing this kind of work?M For about five years.I’ve been with the same company since I left school but with the Internet and technology it’s easy now to be at home.I So your employer doesn’t mind.M No.It means the company saves money on office space and as long as I get the work done,they’re happy.Sometimes I still fo into work to meet clients and so on.For example,I’m going in nearly every day this week because we have visitors from another company and I can’t really invite them over to my house.Besides,the gossip and the news with my colleagues.I miss that side of going into work every day.I Is there anything else you miss?M Ermm.No,not really.And I’ll tell you what I really don’t miss and that’s having to spend two hours commuting on the bus and train every day. . .1.2 Starting a conversation (page 11)Conversation 1R=Richard W=Woman M=MarekR Hello?W Hello,Richard.I’d like to introduce you to Marek.R Oh,yes.Hello,Marek.How do you do?Nice to meet you at last.M Hello,Richard.Pleased to meet you too.W Oh,do you two know each other already?M Well,we’ve spoken on the phone a few times.R But we’ve never actually met.Anyway,take a seat.Would you both like a coffee?Conversation 2A Would you like a coffee?B Oh,thanks.A Milk?B Yes,please,and a sugar…thanks.A So have you enjoyed this morning?B Yes,it was very interesting.The first speaker was particularly good.A Is this your first time at one of these events?B Yes,it is.And you?A No,I’ve been coming for years.The company pays and if the location is good then I come.I remember the best year we had was in Monaco…Conversation 3M=Marie W=WomanM May I join you?W Sure.M You’re a colleague of Martin Obach,aren’t you?W That’s right He works in our Barcelona office.How do you know him?M We were both at Elcotil together.He left about a year before me.W Oh,are you Mandy?M Marie.W Marie.That’s right.Sorry,I knew it began with an M.Yes,Martin said you were doing this course and that I should say hello…Conversation 4A Well,this is nice.B Well,it’s quite simple but the food is vey traditional and it’s popular with the locals.On Sundays I often bring the family here.A That’s nice.How many children do you have?B Two.Twinks.A boy and a girl.They’ve just started school.A Wow.Twinks.B And you?A No,not yet.And have you always lived in Lille?B Yes,most of my life.I worked in Paris for a while and in your country,of course.But all my relatives are here.What about your family?A Oh,they’re spread out.I see my parents from time to time but my sister lives in Norway with her husband so we don’t get together much.Anyway,I know your company is looking for a partner on this Thai project.B Yes.Is that something you might be interested in…1.3 Exam spotlight (page 15)E=Examiner C=CandidateE And where do you live exactly?C I’m from a small town in northern Switzerland but at the moment I’m studying for a business degree so I live in Zurich.E What types of business are most successful in your town?C Err,well,I suppose that tourism is quite important to the area andthere are many small farms so agriculture also.Zurich,where I study,is more famous of course for banking and financial services.E How is working life changing in your country?C Sorry,can you repeat the question,please?E Yes,how is working life changing in your country?C I think that more and more people are moving to the cities or they are commuting in every day.In my opinion, the biggest change has come from technology-but then that’s probably true everywhere,not just in my country…Module 22.1 Benefits and incentives (page 16)Speaker 1 It’s great because usually it means my wife can use the one at home and we even take mine away at weekends.I work for quite a relaxed company and they don’t seem to mind how I use it for leisure.Speaker 2 I thought it wouldn’t change the way I worked after the first six months but as they got older it actually became more complicated with getting them to school or if they wanted to do activities in the afternoon.But my boss has been really good about it and some days I can do a half a day if I want and then I might work later on other days-or I take work home,which I don’t like doing,but it’s the only way…Speaker 3 It’s actually the law now so they had to let me have it. It was only two weeks but at least I had time to help my wife out.Mind you,after all the late nights and crying I was really happy to get back to work for a while and have a rest!Speaker 4 I’ve just been promoted from Assistant IT Technician to Chief Operational Network Administrator.It means I get a bit of a pay rise and new business cards with my name on.I’m not sure if I get my own office though.Speaker 5 The problem for me is that I won’t have enough to live in。

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剑桥商务英语高级真题集听力原文1This is the Business English Certificate Higher 2, Listening Test 1.Part One. Questions 1 to 12.You will hear the introduction to a seminar, called the Business Master Class, about the use of Information Technology in the workplace.As you listen, for questions 1 to 12, complete the notes, using up to three words or a number.After you have listened once, replay the recording.You now have forty-five seconds to read through the notes.[pause]Now listen, and complete the notes.[pause]Woman: Good morning everyone and welcome. Thanks for coming. My name is Jane Watson and I look forward to meeting you all personally. Some of you are here just for today, others, I know, will be attending for all three days. I’m just going to say a few words on behalf of my company who have organised this event, Global Conferences plc. As you know, today’s seminar is The Business Master Class, to be conducted by our distinguished guest who I will introduce in a moment. But first a few quick points of organisation which perhaps you’d like to note. All the sessions will take place in this hotel except for the last session on Tomorrow’s Software, which will be at the New City Hotel. We will meet there at 2pm and this will give us a chance to see in action some of the things we have been discussing. A map with directions to the New City Hotel is available from me if you wish to make your own way. Alternatively there will be a bus going there at 1.30pm. There is limited car parking at the New City Hotel so if you wish to drive there you will need a permit. You can get one from the conference office.Now to the reason we are all here. We are very fortunate to have a seminar today led by Dr Martin Sangalli, one of the most prominent and well-respected commentators in the world business community. He’s been asked to advise many large corporations. He is a specialist in the strategic use of Information Technology in banking, pharmaceuticals and retail. He has his own company called Logic Solutions, which consults with some of the biggest names in the world of business. He is also an adviser to Intertel and anon-executive director of Global Conferences. Thousands of business and technology managers have benefited from reading his best-selling book, Intelligent Change. Always inspiring and thought provoking, his ideas have helped hundreds of organisations to gain a glimpse of the future. He is Europe’s most famous IT ana lyst. Dr Sangalli - welcome.Man: Thank you Jane, for that flattering introduction. I hope I can live up to it. So to begin. There are two main difficulties facing all corporations today. Firstly, how to make themselves more customer-driven. Secondly, and as a result of that, is the question of how to go about the major task of developing and implementing new organisational structures. This is a senior management session and is designed to provide you with two things. I hope that by the end of the session you will be equipped to design your ownframework for action. To help you do this you will also be able to take away documentation of real- life case studies that I’ve been involved in. So, if you would like to look at the screen...剑桥商务英语高级真题集听力原文2this is the Business English Certificate Higher 2, Listening Test 2.Part One. Questions 1 to 12.You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE).As you listen, for questions 1 to 12, complete the notes, using up to three words or a number.After you have listened once, replay the recording.You now have forty-five seconds to read through the notes.[pause]Now listen, and complete the notes.[pause]Man: Welcome ladies and gentlemen to the fourth in our series of brief country profiles for companies who are thinking ofextending their trading activities into new areas. Our chosen country this afternoon is the United Arab Emirates or UAE. Now, in geographical terms it is relatively small but what makes it very significant in commercial terms is its high purchasing power. The two most important cities, from a commercial point of view at least, are Dubai City and Abu Dhabi City, particularly the former. It is important to remember that the UAE has always been a distribution centre through which goods pass to neighbouring countries. Another point is that in recent years the UAE government has made the legal framework much more user-friendly by simplifying commercial law.What are they like as people to trade with? What are they looking for from you, the potential exporter? Firstly, UAE customers are very knowledgeable about the latest trends. They’re not interested in last year’s fashions or products. They are only interested in the most up-to-date, high-quality products at a keen price.Like everyone else they don’t like unreliability, whether in terms of getting the goods there when you promised them or the performance of the product itself. Above all, however, they insist on your meeting their high expectations regarding after-salesservice. And being a small market, geographically speaking, businessmen tend to know each other, so once you do a good job for one customer, then the news travels fast round the UAE and you’ll soon be getting orders from other agencies or whatever, because they’ve heard about you. But be warned - it also works the other way!Another point to bear in mind that’s true of nearly all markets, but, believe me, it is particularly true of the UAE: don’t imagine mailshots or emails are going to produce good results. Local businesspeople don’t just prefer a personal visit, they insist on it; it’s the only approach possible.Now, how to get started: so what are the various ways of selling goods and services in the UAE? What I would recommend, to make your first contacts, is attending a trade fair - one of the many held in Dubai. Having made your contacts, there are various options open to you. The most popular way to start is with direct sales to local contractors. This method is fine for one-off deals or where you just want to try things out. On the other hand, if you’re thinking of supplying goods or services to a government body then you’ve got to have a local agent. Lastly, there’s the branch office option or the possibility of going into a joint venture with a local partner. It isalways an expensive option, and the UAE is no exception in this. In general, I would advise exporters to gain at least five years’ experience in the case of the UAE before opening a branch office there, although of course there could be exceptions to this.Now as far as import documentation is concerned...[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have twenty seconds to check your answers.[pause]Part Two. Questions 13 to 22.You will hear five different people talking about the relocation of their business premises.For each extract there are two tasks. Look at Task One. For each question 13-17, choose the reason given for deciding to relocate the company premises, from the list A-H. Now look at Task Two. For each question 18-22, choose the problem described that arose after the relocation, from the list A-H.After you have listened once, replay the recording.You now have thirty seconds to read the two lists.剑桥商务英语高级真题集听力原文31 to 12.You will hear a spokesperson telling a group of business people about the Business Support Agency- an organisation which distributes business and research grants.As you listen, for questions 1 to 12, complete the notes, using up to three words or a number.After you have listened once, replay the recording.You now have forty-five seconds to read through the notes.[pause]Now listen, and complete the notes.[pause]Woman: Thank you everybody, thank you. The Business Support Agency or BSA are very proud of the part we play in the development of business success. Today I’ll give you a bit ofbackground on the Agency, and then outline the steps involved in applying for support. OK?What we do, basically, is distribute financial support from our funds, which come from the central government Department of Education on the one hand, and then that sum is matched - the amount fluctuates on a yearly basis – by contributions from a number of multinational companies. We then follow the procedures I’ll be outlining in a moment. Some examples of this work, if you’re interested, can be seen in our annual report - I’ll leave copies out for you to look at. Since we b egan, we’ve given out over three hundred grants. We made twenty awards last year alone, and expect that figure to rise to twenty-five next year. But we’re not simply giving this money away - our criteria are strict.So, how do you apply? Well, there are four steps to making an application. In the first place, you should get in touch with our Project Coordinating Office. You can call them on 0188 45 45 45 and express your interest. They’ll then send you an application form. It’s quite a lengthy document, I must warn you, and you’ll need to fill in information about the history of your company, outline your requirements, and include the predicted benefits. That gives us the beginning of a picture and enables us to make an initial decisionabout whether to proceed any further. The third step would be having a meeting with one of our regional consultants. This involves talking through your ideas for development if you get the grant and should help you to focus clearly on your exact needs. And the fourth step is producing a full plan, which needs to include all costs and dates. By this time, both sides will have a very clear picture. Now, all this obviously takes up quite some time, and you need to think carefully about which personnel within your organisation are going to be available to put in the necessary work. OK, well that’s then your role finished for the time being.Meanwhile, we continue to go through your plans in detail. Ultimately, whether or not you get a grant will be decided by our central committee. This consists of representatives from our funding bodies and a panel of experts. For logistical reasons, they only meet every three months, so it can take a while for you to hear from us. Now, assuming you are successful - and around eighty per cent of applications are - the BSA will be looking to fund seventy per cent of your overall requirement. That proportion is up from a maximum of sixty per cent last year. The payment will be made in quarterly instalments. This has proved to be the most generally useful method all round. The last job for you will be coming up witha progress review, which you need to do at the end of the first year. Right, well, are there any questions?剑桥商务英语高级真题集听力原文42.You will hear a representative of a company which organises trade fairs for academic recruitment. She is talking to a group of prospective clients.As you listen, for questions 1 to 12, complete the notes, using up to three words or a number.After you have listened once, replay the recording.You now have forty-five seconds to read through the notes.[pause]Now listen, and complete the notes.[pause]Woman: OK... well thank you very much everyone. First of all I’d like to introduce myself and my company. I’m Paula Shandling from Praxis Academi c Recruitment Fairs and I’m here today to tell you a little about our operations in various parts of the world andthe specialist services we offer to make our exhibitions well known for being cost and time effective - reaching your target audience with the minimum of effort on your part.Now firstly I should explain that the main geographical area we serve is Central America. But, and, I understand this is the area of interest for most of the audience here today, we are currently expanding into South-East Asia.Right, regarding our exhibition package, we believe we offer a very comprehensive deal to the prospective exhibitor. We have found over the years that clients prefer to have a self- contained package rather than spending time negotiating add-ons. And because of this we have been able to keep the cost to a minimum. And what that includes is, as you can see, the exhibition stand. Of course, you can’t get very far in an exhibition without one of those –and also full materials delivery. We’ll get eve rything to the venue for you safely. And a very popular recent addition to the package has been the local trade guide. This has proved very successful because it includes lots of specific information about local conditions - hours of work, past patterns of enrolment in situ, etcetera, etcetera.Now, as well as the full package on site, as it were, we are well aware that one of the most wasteful and demotivating aspects of fairs from your point of view is the time spent dealing with casual enquirers. For this reason we have been developing over the past two years what we call a ‘filtering system’. By this we mean our set of strategies developed to virtually guarantee that enquirers at your stand are genuine potential customers i.e. mature individuals with the appropriate means, and all this means that you maximise quality contact with potential customers. Now, how our filtering system works is through our targeted advertising and what this essentially means in the case of academic recruitment is to run adverts in academic journals, which of course we research thoroughly to keep up to date, and secondly through our own website. A recent development has been the service we offer to put your business information onto our website a month in advance of the fair and retain on the site for six months.Right now, there are other features of our fairs which we adapt to local conditions –what we call ‘context-sensitive’ features. They are, as you can see, suitable opening times that means you have access when needed and that can make a lot of difference to the number of people attending, plus our interpreter service,particularly useful for undergraduate enquirers wishing to take advantage of language support services in your institutions.A few practical details now - you can get more information from the publicity leaflet which I distributed at the beginning of the talk. This will tell you about venues and about special services and finally about costs.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have twenty seconds to check your answers.[pause]。

LISTENING SCRIPTSModule 11.1 What does your job involve?Janet Good morning ,everyone .I’d like to welcome you all to this session about public speaking .My name’s Janet Coyte ,and I’ll be your trainer for today and tomorrow .I can see your names and the companies you work for on your badges ,butI’d like you to say something about your jobs and responsibilities .Katherine ,would you like to start?Katherine Certainly .Hi, I’m K atherine Alessi and I work for Marfil Solutions .I’m a management consultant. Marfil Solutions gives companies advice on their markets ,organization and processes .I interview clients ,identify problems andsuggest solutions.Mark Morning .My name’s Mark Jenkins ,I’m a sales rep for Soap Heaven ,I visit customers and leave product samples .I look for new customers ,and I support mycompany’s customer service department.Kostas Hello ,I’m Kostas Hadavas .I’m the personal assistant to the managingdirector of a company called Athens Daily Menu ,which provides catering services .I arrange the MD’s travel and accommodation for business trips ,I organise hismeetings, and I deal with correspondence.Suzanne Good morning .My name’s Suzanne Wilkes .I’m the chief financial officerof a company ,P&B Europe ,which designs gadgets and gifts .I’m responsible for the company’s accounts ,I advise the managing director on financial matters ,and Icontrol the money that comes in and goes out.Carmen Hello ,I’m C armen Selles ,I’m t he quality manager in a company that produces car seats and interiors .I arrange and carry out tests of our products and I dealwith customers’ complaints .Oh ,the name of the company is CarSpek.1.2 What does your job involve?I Hello .May I introduce myself? My name’s Ian and I work in the Asia-Pacificdivision.H Nice to meet you ,Ian. .My name’s Henry and this is my colleague, Sarah.S Hello, Ian .Do you work in the Sydney office?I No, not at the moment .My boss is in Sydney .But I’m based in Singapore.H Look! There’s Michelle over there .She’s based somewhere in Asia .I can’t remember where exactly .Do you know her?I Yes, we’re on the same project this year .She’s in Singapore ,too .H Ah, lucky you .She’s really beautiful-and clever too.I Yes, I know .It’s a real pleasure to work with her.S Well, I think I’ll leave you boys to discuss….work.H Oh ,Sarah ,you’re not jealous ,are you?S No ,I’m not…Michelle ,how lovely it is to see you again.1.3 What does your job involve?I What’s your name?K Kostas Hadavas.I How do you spell your surname?K H-A-D-A-V-A-S.I What do you do?K I’m the personal assistant to the managing director of Athens Daily Menu.I Who’s the managing director?K His name’s Georgos Solomos.I What does your job involve?K I deal with clients ,and I organise meetings and events.I Do you write reports too?K Yes, I often write reports and memos for our staff.I Do you work only in the Athens area?K No ,we don’t .We work in other parts of Greece too.I How do people react to you, man, doing this job?K Sometimes they are surprised ,but it isn’t usually a problem at all.I Do you like your job?K Yes ,I like it a lot.I Why do you like it?K Because I’m always busy, and because of the variety of things I do.Module 22.1 New projectsV HelloS Hi ,Vicky.V Hi, darling .How are things in Brazil?S Pretty good , And with you?V Fine.Where are you calling from?S My hotel in Fortaleza.It’s on the north-east coast.V Is it nice there?S Yes,the scenery is amazing.V And what are you doing in Fortaleza?S I’m woking on the plans for the shopping centre.What are you doing right now?V Oh,it’s sunny today,so I’m working in the garden.S And what are the children doing?V They’re watching TV.No,that’s not right .Tommy’s playing on his computer,and Emma’s with her friends,I think.S Good.And are you doing anything nice this weekend…2.2 Arranging a meetingD Dave Prakash.M Hi,Dave,it’s Martina.Listen,I need to discuss the designs for the new R300series with you.When can we meet?D I can’t make it today,I’ve got meetings all day.How about Monday morning?M I’m visiting the new plant on Monday morning ,but the afternoon is OK.D I’m probably taking time off in the afternoon,acturally.M Ok.Let me see…are you free on Thursday?D No,I’m visiting clients on Thursday morning,and I’m flying to Prague on Thursday afternoon.M Are you going to the trade fair?D Yes,that’s on Friday morning.I’m coming back on Friday afternoon. ,Look,whatabout Tuesday,for lunch?M No,I’m meeting the sales team on Tuesday and it’s an all-day thing.That leaves Wednesday.D Wednesday looks OK at the moment,but don’t forget the strategy meeing at 10o’clock.M Oh,that’s right,I’m going to that too.But I’m free after that.How does 12.30 sound?We could have lunch.D Great,we can talk and eat on Wednesday.Now I must run.I’ve got a meeting withthe Finance Director.2.3Arranging a meetingB Felix,are we planning to go to the New Directions Book Fair this year?F Yes ,I think so.It’s always a good event.We usually make lots of new contacts .When is it?B It’s in June this year .It’s on Thursday and Friday the 21st and 22nd.F Oh,just a second.Aren’t we going to Helsinki that week?B No,the Helsinki conference is in July.F Oh yes,that’s right.Fine,let’s go to the Book Fair.B There’s a special reception on the 21st.F Is it an lunchtime?B No,it’s in the evening an 8 o’clock.F Sounds great!Can you get everything organised?B No problem.I’ll confirm our attendance.Module 33.1Our guest today on ‘songs of my life’ is the entrepreneur Martha Lane Fox ,ofthe massively successful company lastminute..With her business partner,Brent Hoberman,Martha Lane Fox started lastminute. in Brent’s living room.The idea was simple-a website selling late flights and late hotel bookings.The company grew very quickly and expanded from the UK into France,Germany and Sweden.They bought othertravel companies,and after six years they had 1,400 stminute. wentpublic in 2000,and the shares in the company increased their value by 40 per centin two days.Martha Lane Fox left the company in 2003.True to her entrepreneurialspirit ,she wanted to start more new companies .Martha,it’s a pleasure to have you here in the studio…3.2 Company structureParker Electronix is based in Fleet,in the south of England.We are leaders inhardware and software solutions for satellite technology.My uncle ,John Parker,founded the company in the 1960s.Our lastest product is a new program foroptical instruments for the European Space Agency.Our engineers are involved in all of the stages of a project ,from planning to the final performance validation .Theindustrial department ,supervised by Gerhard Kulzer,provides regular certifiedtraining for its staff.The R&D activities,supervised by Ross Benton,are essentialfor all future applications .We have a workforce of 60 employees and a turnover of$7.5 million ,Now,let me introduce Arnaud Gamage ,our contracts &purchasing managing .Arnaud will explain to you…3.3Company structure…and now I would like to turn to the final section of the report. As you cansee ,last year was an excellent year in production .The first two quarters were rather slow ,but as a result of new orders from Asia ,our production rose dramatically inthe third and fourth quarter .This situation was reflected ,of course ,in our sales for last year.We started the year in a strong position,but in the second quarterworldwide sales fell sharply.This was a result of the high price of oil.However ,as I mentioned earlier,new orders from Asia meant that sales went up to their previous level by the end of the year.Looking now at the share price ,I am d elighted to announce that last year was also an excellent year in this respect.The share price rosesteadily for the first two quarters ,and it remained steady at its maximum for therest of the year ,All in all ,last year was a very positive year…3.4 Exam spotlight,Listening Test Part One1M Hello ,Janet. Did you send those letters to our Italian suppliers?F Yes,I sent them on 13 June.Let me check….No,sorry.I sent them on the 14th.M Great,thanks.2M1 The new management have decided to invest in staff training.M2 Oh,really?I knew nothing about that.What do they want us to do?M1 They want us to improve our performance when presenting and negotiating,andmake the most of our computer skills.Somebody has complained that our computers are out of date and so are our skills!M1 Yes,I think they’re right .Personally,I need to work on how to prepare my presentations.M1 Me too.Let’s start with presentation skills,then.3This is the answering machine for Benton Factory Outlet.We are open Monday toWednesday from 9.00am to 6.15pm.On Thursday and Friday we are open from 9.00am to7.15pm.We are closed on Saturday and Sunday.4F1 Here are the P&W logos the agency has just sent.F2 Mm,let me see…I like the colours…F1 What about the shapes?F2 I’m not very keen on squares or rectangles.F1 So,do you prefer this one?F2 Yes,the circle is nice.5M1 Our booking for the Magic Children Expo has been confirmed.M2 Excellent!Now we have to organise the stand.By the way,where exactly is thestand?M1 Let me have a look.I’ve got the fax here.It’s number 18 in Hall J.M2 Ah,that’s the same hall as last year.M1 Yes,but last year our stand was number 80.6M1 The exhibition went better than last year.M2 Yeah,I’m really glad.It was a great success-especially for us.M1 There were more people than last year.I’ve got the figures-yes,15,312.That’sa lot more than last year.7The sales were very good in December.Then we saw the usual decrease in Januaryand February,and we recovered a bit in March.8F Hello,this is Jane Howell from Conference Room number 4.M How can I help you,Ms Howell?F We a sked for 120 bottles of water,one for each delegate at our meeting,but there are only 100.Could you send us 20 more?M Do you prefer sparkling or still water?F Still,please.M I’ll send them to you immediately.F Thanks a lot .Bye.M Bye.Module 44.1 Views on import controlsPresenter The crisis over clothing imports is still hitting the headlines,andwe spoke to some o f the people involved.In Portugal,Joao da Silva owns a small factoryin Aveiro.Joao Look,I can’t see any problem with these import controls.The European Union should protect European industry-people like me and my factory workers.We can’t produce clothing at the prices the Chinese charge.I employ a small number of people ,it’s true,but they depend on me.Where else could they work around here?My message to Mr Mandelson is this:stop the Chinese imports,support European producers.Presenter But it’s a different message from the retail clothing chain Tulip.Listen to what Dagmar Rasmussen has to say.Dagmar We in the retail trade really think we should import garments from China ,or from Malaysia,or from any country that can supply us at a good price .Why shouldthe European Union tell us where and how to do business?We are not at all happy with this situation .Our shops could be almost completely empty next week.What are wegoing to say to our customers?The European Trade Commissioner should act at once,and permit the clothes to leave the warehouses and to stock our shops.Really ,this can’t go on!4.2 Views on import controlsNewsreader1 And now for the business news from Susan Fleming.Newsreader2 Today’s headline is that China and the European Union have just announced that an end to the clothing blockade has been agreed .Millions of fashion items are sitting in ports around Europe ,where they have been since import restrictions were introduced in June .Today,however,both sides in the dispute,have reached an agreement,and the clothes,will be in the shops soon,The EU will acceptall of the 80 million items.However,only 50 per cent of these items are part of this year’s imports.The other 50 per cent will be part of next import quotas.China agreed to this solution ,which is a compromise on both sides.The agreement is a victoryfor Peter Mandelson,the EU trade commissioner.Newsreader1 And on the stock exchange…4.3 Views on import controlsR Wates’Office Supplies Ltd,can I help you?C Hello,I’d like to speak to Mariah Keaton,please?R Who’s calling.please?C This is Jane Barrett,of Bryant&Sons.R I’m afraid Ms Keaton is not in her office at the moment .Would you like to leavea message?C Yes,I would.Our order has arrived ,and you’ve sent the wrong items.We orderedthree boxes of A4 paper,five printer cartridges,two boxes of pencils,and four boxes of pens .You sent us two boxes of A5 paper ,the wrong printer cartridges,only onebox of pencils ,and no pens.R I see.Which printer cartridges did you order?C The code is HP92274A.R And which did you receive?C The code on the ones we received is FO26ND.R Ok,Ms Barrett,I’ll ask Ms Keaton to call you when she gets back.Does she haveyour number?C I think so.But I’ll give it to you all the same.It’s 0573 764812.R Can I say that back to you? 0573 764812.C That’s right.R I’ll pass your message on to Ms Keaton.C Thank you.Goodbye.4.4 Views on import controlsN Westlaine Pharmaceuticals.S Hello.I’d like to speak to Natalia Marin,please.N Speaking.S Hi,Natalia.It’s sven.I need your budget figures for the report.Can you email them to me?N They’re not ready yet,I’m afraid .I’d like to check them again.Some of thefigures aren’t quite right.S When do you think they’ll be ready?N I’m working them now,I’ll send them to you this afternoon.Is four o’clock alright?S Yes,that’s fine.I’ll write the report tomorrow morning.N Oh,by the way,Margareta is leaving next week.We’re having a little party tomorrow afternoon.Would you like to come?S Yes,I’d love to.What time?N Half past three.S Great.I’ll see you tomorrow.Bye.4.5 Telephone messages1M Good morning.Coud I speak to Mr Aitken,please?F I’m afraid he’s not in the office today.Can I take a message?M Just tell him Cailin called.F Could you spell your name,please?M Sure,it’s C-A-I-L-I-N.F Thanks so much.2F And your address is ?M 27,Mendip Road.F 27 Pendip. RoadM No,M for Madrid.Mendip.3M Hi,Sue.Can you call me back on 98 983 988?F Let me just check that-98 983 988?M Yes.Can you call me back right now,please?4F And when is the delivery due?M On the 23nd.F Did you say the 21st?M Sorry?F Do you mean the 21st,2-1,or the 23rd,2-3?M Oh I see.The 23rd,2-3.The 23rd of June.4.6 Telephone messages1R Reid ,Whelan and Blake.C Hello,I’d like to speak to Ms Chandra.R I’m afraid she’s not in today .Can I take a message?C Yes,this is Joe Panetta,from AS Associates.R I’m sorry,Panetta…is that P-A-N-E-doubleT-A?C Yes,that’s right.R And you’re from AS…C ..AssociatesR Thank you.So what’s the message,Mr Panetta?C I’m calling about the brochure Ms Chandra wanted.Can you tell her that our newbrochure is coming out in two weeks’time?Would she like to wait for that one rather than receive the old one now?R I’m sorry,did you say two days or two weeks?C Two weeks.Could you ask Ms Chandra to phone me and confirm which one she wants?R Yes,of course.Does she have your number?C I’ll give it to you.It’s 0632 158431.R Alright,Mr Panetta,I’ll pass your message on to Ms Chandra.C Thanks.R You’re welcome.bye.2R Reid ,Whelan and Blake.C Hello,can I speak to Mr Horbaczewski?R I’m afraid he’s off sick.Would you like to leave a message?C Yes,my name is Bob Davis.R Could you spell your surname,please?C Sure.D-A-V-I-S.R And what is the message?C I need a copy of my tax form for last year.Could you ask Mr Horbaczewski to emaila copy to me,please?R Certainly.Does he have your email address?C I’m not sure.I’ll give it to you anyway.It’s BD dot Davis,at hotmail dot .R All right,Mr Davis.I’ll give your message to Mr Horbaczewski.C Thank you very much .R Not at all.Goodbye.3R Reid ,Whelan and Blake.C Hello,is Maria Peters in today?R She is ,yes ,but she’s in a meeting at the moment.Can I take a message?C Yes,this is Sigrid Junge,from Hofmann GmbH.R I’m sorry,could you spell your name ,please?C Alright.Sigrid S-I-G-R-I-D-,Junge J-U-N-G-E.R And what was the name of the company?C Hofmann,that’s H-O-F-M-A-N-N-,G-M-B-H.R Thank you.Now what is the message?C I can’t fly to London on 17 April .There are no places available.But I can comeon the 18th .Could you ask Maria to confirm that she can see me on the 18th?R Yes,of course.Does she have your number?C Yes,she does.R All right,Ms Junge,I’ll give your message to Mrs Peters.C Thanks.R You’re welcome.Goodbye.4R Reid,Whelan and Blake.C Hello,I’d like to speak to Mr Dando.R His line;s engaged.Would you like to wait?C Yes ,please…R Hello,caller,I’m afraid the line is still busy.C Can I leave a message?R Certainly.What is the message?C Could you tell him that I have accepted the first offer?R You’ve accepted the first offer.OK.And could you give me your name ,please?C Oh ,yes,of course.Martin Kraemer.Thant’s K-R-A-E-M-E-R.R Thank you.I’ll give Mr Dando your message.C Thank you.4.7 Telephone messages1Gabrielle Hello,Roberto?It’s Gabrielle.Can you tell me w hen t he goods are arriving? Roberto Well,they’re leaving on 16 Feburary,and the journey takes three days .Ifeverything goes well,you’ll have them on the 19th.2Personnel officer Good afternoon,Personnel.Caller Oh,please excuse me ,I think I must have the wrong extension. I wanted tospeak to the production manager.Could you tell me her extension number ,please?Personnel officer Certainly,it’s 2319.But she’s not in her office at the moment.She’s having a lunch meeting with the managing director.3Krystof Krystof Griva s’s office. I can’t come to the phone at the moment. Please leave a message,and I’ll get back to you as soon as I can.Berndt Yeah,Krystof,it’s Berndt.The time is now one o’clock.Look,I won’t be able to make our 2.30 meeting.Can we make it a bit later-4.30 perhaps?4.8 Exam spotlight ,Speaking Test Part OneE Good afternoon.C1 and C2 Good afternoon.E My name’s Heather Barras and this is my colleague,Sharon Hutchinson.She will be listening to us.Now ,could I have your mark sheets,please?C1 Yes,here you are.C2 Here you are.E Thank you.Right .So,what’s your name?C1 My name is Christine Benferrhat.E How do you spell your surname?C1 It’s B-E-N-F-E-R-R-H-A-T.E And where are you from,Christine?C1 I’m from Brittany,in France.E And what’s your name?C2 M y name’s Joao Cordeiro and I’m from Portugal.E Joao,do you work or study in Portugal?C2 I work for an advertising company and I attend evening classes in English.E And you,Christine,do you work or study in Brittany?C1I finished school last year. I have a new job near Paris. I work for a multinational company.E And do you like your new job?C1 Yes,I like it a lot. I like speaking English with my colleagues and our customers.E And what about you,Joao?Do you like your work?C2 Yes, I like it very much. I like working with creative people.E OK.Christine,what do you do in your spare time?C1 I don’t have much spare time,but I like reading,listening to the music and Ilike swimming .When I go back to Brittany ,I also like windsurfing.E And you,Joao,do you have any hobbies?C2 Yes,I like taking photos. I have a new digital camera and I like taking pitureof towns. I also like going to the cinema and I visit art exhibitions .There area lot in Lisbon.E Do you think it’s better to live in a small town or big city?C2 I prefer big cities.It’s exciting and there’s a lot to do.E Do you agree,Christine?C1 No,I don’t agree with him. I live near Paris,but that’s because of my work.I would prefer to live in smaller town,like my home town in Brittany.Maybe becauseI like the sea.E Thank you.That’s the end of Part One of the Speaking Test.Module 55.1 Career changesP Excuse me.Could you pass me a plate?A Sure…You’re Petra Schein,aren’t you?P Yes, I am.A I thought so. You probably won’t remember me,but I came for an interview for an accountancy job with you about three years ago.P Yes,Alex,isn’t it?Belanger.A That’s right.P I seem to remember that one of your hobbies was photography.It was a real passion.A You do have a good memory!P So what happended?We offered you a job,but you went to work for our competitors–Deutsche Bank,I seem to remember.A The conditions they gave me were better, I’m sorry to say.P I can understand that.So, are you still working there?A No,I’ve given up banking altogether. I worked for Deutsche Bank for a little more than two years,but I didn’t like the job.There was too much competition among the employees,and I didn’t really like that.P Well,sometimes you have to be competitive if you want to make a progress.A I know,it wasn’t for me.P So,what do you do now?A I have become a professional photographer.P You know,that doesn’t surprise me .Are you in any particular sector?A I take portrait photos. I’ve just bought a studio,and I’m creating a libraryof photos,which I’m going to punish on my website.P You must give me your web address.A Better than that, I can give you my b usiness card…And what about you?Are you stillin human resources?P Yes ,I am.. I’ve moved to the head office,and I’m the manager there.So now I’m even busier than ever…5.2 Career changesF Hello.It’s nice to see you again.You’re looking well.B Thanks !I’m well. I’ve just come back from the Turin Book Fair.F Ah!One of your favourite events.How did it go?B Oh,the fair was quite a success.We had a lot of interest in a new series of science titles that we’ve published.And I met up with some old friends.Do you rememberNuno,from Lisbon?Yes,all in all ,it was very pleasant.And I do enjoy Italian food.F It’s delicious,isn’t it?Well then ,Berndt,has this been a good year for you?B Yes,it has.We’ve done really well in Western Europe-we’ve sold more books than ever before.And we’ve started distributing in countries in Eastern Europe aswell-for example ,in Poland and Hungary.Poland is doing very well.The demand forour books has been almost as high as in Spain and Portugal.F That’s great! I can see you’ve been very busy.B Well ,of course!You know me.F So,what’s next then? I’m sure you’ve got something new planned.B Well,we’re going to move the actual printing to Slovakia.We have a new contract with a pri nting company in Bratislava.They’re going to take over about 80 per cent of our book printing next year.It’s going to cut our costs considerably,I hope.F What a coincidence! I’ve just been to Bratislava.B Well, I’m going to be there next month. I’m going to discuss the contract withthe printers.And after that, I think I’m going to take a few day’s holiday. It’s been a very busy year.5.3 Negotiating a bank loanBM O K,well, I’ve got all the paperwork here for your loan application .Everything seems to be in order.Let’s just have a look at your business plan.Perhaps you could tell me about your ideas?JH Yes,of course.We plan to make fruit drinks,from 100 per cent fruit-no extrasugar,or additives or ‘E’ numbers.At the moment,we’ve only got a couple of flavours,strawberry and pear,but we want to expand our range to include more flavours.BM Y ou say that you’ve got some f lavours.Have you already started making and selling your drinks?JH Only on a small scale,but they’re selling really well and we can’t keep up with demand.BM Right,so why exactly do you want a loan?Are you going to expand your range orincrease you production?JH Well,both,we hope.BM And how do you plan to sell the drinks?Direct to the public?JH No,we’re going to sell through other companies.You know,in cafés,snack bars,at outlets in airports and railway stations.We’ve already had talks with the catering company that runs the ‘Travel Snack’chain.They’re going to stock our drinks intheir main outlets/BM And are you going to be able to expand quickly?JH I think so,because we’re going to keep everything simple.We plan to use the same basic plastic bottles that we’ve used until now,and we’re going to use the fruitthat is easily available locally.Our production process is very simple too.BM OK,what about your market?Who do you think is going to be your main market?JH So far most of our customers have been young people-you know,students,teenagers,people who are interested in drinking something healthy and natural .So we’re going to try to consolidate that market. I don’t think it’s a good idea to change our strategy at the moment.BM What kind of marketing have you done?JH A friend of ours has designed a great website for us,and I think we’re going to focus on the Internet for the moment.BM OK,so let’s look at these figures in more detail…Module 66.1 Flight problems1We got to the airport 30 minutes before the plane was due to take off,and we wentstraight to the check-in desk.First,the man at the desk said that the plane wasalready full because the flight was overbooked ,so we couldn’t get on.But then he changed his story.He said there were empty seats on the plane,but wewere late and the check-in desk was closed.So we missed our plane and we had to buy two tickets for another flight.You see,if the flight is overbooked,they give youa seat on a later one-but if you arrive late,you lose your money. I bet the man atthe desk was lying.2I called the airline to ask if my flight was on time ,and the man said that theremight be a delay because of the snow,But when I arrived at the airport ,there wereno flights.The woman at the information desk told me to go back to my hotel andwait.She said they were going to close the airport,and she didn’t know for how long.3I couldn’t complain about anything.The airline sent a taxi to collect me from myhotel.At the airport,they took me s traight to the desk to check my c ase in. I didn’t have to wait.Then they let me sit in the First Class Lounge,even though I didn’ｔhave a first class ticket.The woman i n the lounge said she would bring me some food from the buffet if I was hungry .Then ,when it was time to go ,they pushed mywheelchair all the way to my seat on the plane ,And during the flight,they couldn’t do enough for me.4There’s one every week.If it’s not the baggage handlers,it’s the flight attendants,or even the pilots .The last time I travelled,it was the air trafficcontrollers.Oh ,but they weren’t stopping for the whole day,just for four hours,just long enough to cause absolute chaos .The announcement said there wouldbe no cancellations that day ,only delays.But that meant that I missed my connecting flight in Frankfurt and had to fly out to Chile the following day.6.2 At the hotel1R Good afternoon.Carlton Hotel.How may I help you?G Yes,hello. I’m phoning to check if my online booking went through . I haven’t received any confirmation.R When did you make your booking?G Last Tuesday,the 14th.R Could I have your name,please?G Yes,it’ｓ Johanson.。

剑桥商务英语考试听力剑桥商务英语考试听力篇1Woman: OK. Now, if you think about the Chief Executive s problems for a moment...what doyou think he needs to tackle first?Man: There are so many problems! Something needs to be done about the workforce, becausesome departments employ staff without the necessary training. In the long term, of course,they need to develop the photocopiers themselves. But the priority must be to reverse the fallin revenue, even if it means cutting prices, in order to increase the sales volume. Unless they dothat, they ll go out of business very soon.Woman: And what about their advertising?Man: Well, they re using modern media, like the Internet, and targeting their advertising morethan they used to, for instance, by moving from magazine ads to direct mailshots tocompanies. But these have an old-fashioned feel to them; the layout and graphics don t seemto have changed for twenty years.Woman: Right. Now, let s go on to...剑桥商务英语考试听力篇2Man: They seem to miss a lot of opportunities. When they visit a customer to install or repair aphotocopier, it s their chance to look at all the equipment there and suggest how Trident couldsupply the company s needs better. Then there s their problem with spares, the Parts ServicesDepartment keeps stocks low, for financial reasons, but that means the engineers often can tget the parts they need for call-outs, and the customer has to wait.Woman: Now, what about communications within the company? I m sure you ll agree they renot as good as they could be. Why do you think that is?Man: Well, I was a bit surprised, because, in fact, middlemanagers hold regular meetings withtheir departments. But that s because they re given information by the top management aboutpolicy issues and plans, for instance, which they have to pass on. But I have to say that someof them don t seem to think their staff can have anything to say that s worth hearing. And, ofcourse, this creates ill feeling.剑桥商务英语考试听力篇3Man: Well, weak line managers are often a reason, but I can t find any evidence for that here.And even the recent changes, like the cut in bonuses, have been accepted fairly calmly. I think itreflects people s uncertainty about their long-term prospects with the company.Woman: What would you say about the sales staff? There s a lot about them in the casestudy.Man: They re doing the best they can in the circumstances. There s a system for helping themto develop their selling skills, and that s working. The way customers are allocated to eachsalesperson could be improved maybe, to reduce unnecessary travel. But they re gettingcontradictory signals about what they re supposed to be doing: just responding to enquiries,or going out looking for new business.Woman: Uh-huh. And what about service engineers: what s the main weakness in thatdepartment?剑桥商务英语考试听力篇4Woman: Ah, Gareth, do sit down.Man: Thank you.Woman: Now, presumably you ve considered this case study about Trident Appliances?Man: Yes.Woman: Good. Well, let s start with the present situation. Trident manufactures photocopiers,which they sell in bulk to retailers and large organisations. Now, why do you think theyrehaving trouble selling them?Man: It s strange, because there s a big demand for photocopiers, and Trident s arecompetitively priced. But the specifications just don t compare with what s expected these days.It s a shame, because they ve got plenty of technical expertise in their engineering supportteam.Woman: OK. Now, the company is owned by a large multinational. How do they see Trident?Man: Well, the group is largely in the mining sector, and Trident doesn t fit in with that, soyou d expect the parent company to want to sell it. Or alternatively to be active, say by helpingit to expand its markets. But really it seems quite content to take a hands-off approach, aslong as Trident is generating some income.Woman: Hmm... There s clearly poor morale among the employees. Why do you think that is?剑桥商务英语考试听力篇5Right, let s see where we ve gotten to. We ve agreed to recognise when staff have worked hardand achieved their goals. Sales need to have done reasonably well in their area ideally betterthan the forecasts while keeping within budget. And, if we feel a person is worth substantialinvestment, we can go with a five-per-cent pay rise, as well as offering a bonus in exceptionalcircumstances.The figures show quite clearly that we didn t reach the target we set last year. If anything, Ithink we ought to cut back on spending, at least for the next few months. If sales pick up inthe new year and we manage to add new clients to our base, maybe we can think about buyingmore estate and equipment then. If I may say so, we have to be realistic.。

新编剑桥商务英语听力[剑桥商务英语听力]剑桥商务英语听力剑桥商务英语听力剑桥商务英语听力篇1 I“m afraid we really need to finish the project as soon as possible. If we don“t keep to theschedule, the delay could lose us our external funding. Losing that could lead to variousproblems, including salaries not being paid on time. Don"t forget as well that the budgetdepends on us finishing by the end of the summer. No, we need to keep to our original plansand keep that money coming in. As you can see, the figures speak for themselves—our model EXG surpassed all forecasts in itsfirst year. Because of our competitive pricing policy, it has been selling extremely well.However, we want to extend this trend and build on it. We now need to come up with acampaign to make sure we increase the number of models we sell abroad, not just on thedomestic market. Japan is our main target. 剑桥商务英语听力篇2 We"re relying too heavily on past success, without thinking about where we go from here. Youcan"t just reply on maintaining productivity. Prices of raw materials are rising, and ouroverheads are enormous—look at what we"re spending on buildings alone. In this business,you have to run just to stay in the same place. We"ve got to constantly improve, and thatmeans getting more produced faster, and better. 剑桥商务英语听力篇3 Time equals money, and you just have to look at the amount of time we spend—well, waste—travelling from place to place to realise that this is costing us too much. We"re duplicating alot of services and systems, which we wouldn"t have to do if we streamlined our offices.Operating from one location instead of four would lead to greater control, considerablereduction in costs and increasedefficiency. Staff would appreciate it, too. I think that there"s a danger—we"re over-diversified and, instead of looking at our productionprocesses and ways of automating them even further, what we should be doing is targeting ourmost successful lines and focusing on them, even if it means abandoning some lines altogether.What I"m talking about is specialisation—concentrate on what we know we do well and what weknow we will make money. And that"ll bring down costs, too. 剑桥商务英语听力篇 4 Sure, the relocation plan is attractive, but just look at the costs! And this just isn"t a goodtime to be spending that sort of money. Why not make the most of what we"ve got, instead ofstarting from scratch Keep our present location, strip it down, and completely redesign andredecorate our existing workspace. I think we could be far more efficient without such a hugeoutlay.Well, I feel that we"re just not making enough profit to sustain the kind of growth we need.Obviously, production costs have increased, and I don"t think we"ve taken that into accountnearly enough. Introducing a competitive pricing strategy wouldn"t mean that we couldn"t takeinflation into account, and we should certainly consider this before the end of the year.Otherwise, we"ll find ourselves selling at below cost! 剑桥商务英语听力篇5 Woman: New Vision, Conference Department, Janet Edwards speaking. Man: Hello. This is Nick Brown from Business News. I hear you"re running a rather specialconference in Newcastle. Woman: You mean our event on the tenth of October Man: Yes. Can you tell me something about it, so I can mention it in our paper Woman: Certainly. The name should give you a clue—we"re calling it "Innovations". Not theusual "Better Sales Techniques", etc. Man: That sounds very forward-looking. I assume it"s about new developments in technology Woman: We thought there were too many seminars on that. We"re focusing onhumanresources instead. Man: New ways of approaching it, I suppose. Interesting! So, who have you got to lead it Woman: Well, this is a little different, too—Daniel Christie. Man: Is he the man from Cambridge Business School who"s just written that book onincentive schemes Woman: I believe teamwork is actually his field. Man: So, for example, the way people interact... Any other special features Woman: We"re planning some practical and very unusual workshops about motivation. I thinkthat"ll cause a few surprises. Man: How "unusual" Woman: Come and see for yourself. I"ll send you complementary ticket. Man: Thank you. I will.。

LISTENING SCRIPTSModule 11.1 What does your job involve?Janet Good morning ,everyone .I’d like to welcome you all to this session about public speaking .My name’s Janet Coyte ,and I’ll be your trainer for today and tomorrow .I can see your names and the companies you work for on your badges ,but I’d like you to say something about your jobs and responsibilities .Katherine ,would you like to start?Katherine Certainly .Hi, I’m Katherine Alessi and I work for Marfil Solutions .I’m a management consultant. Marfil Solutions gives companies advice on their markets ,organization and processes .I interview clients ,identify problems and suggest solutions.Mark Morning .My name’s Mark Jenkins ,I’m a sales rep for Soap Heaven ,I visit customers and leave product samples .I look for new customers ,and I support my company’s customer service department.Kostas Hello ,I’m Kostas Hadavas .I’m the personal assistant to the managing director of a company called Athens Daily Menu ,which provides catering services .I arrange the MD’s travel and accommodation for business trips ,I organise his meetings, and I deal with correspondence. Suzanne Good morning .My name’s Suzanne Wilkes .I’m the chief financial officer of a company ,P&B Europe ,which designs gadgets and gifts .I’m responsible for the company’s accounts ,I advise the managing director on financial matters ,and I control the money that comes in and goes out.Carmen Hello ,I’m Carmen Selles ,I’m the quality manager in a company that produces car seats and interiors .I arrange and carry out tests of our products and I deal with customers’complaints .Oh ,the name of the company is CarSpek.1.2 What does your job involve?I Hello .May I introduce myself? My name’s Ian and I work in the Asia-Pacific division.H Nice to meet you ,Ian. .My name’s Henry and this is my colleague, Sarah.S Hello, Ian .Do you work in the Sydney office?I No, not at the moment .My boss is in Sydney .But I’m based in Singapore.H Look! There’s Michelle over there .She’s based somewhere in Asia .I can’t remember where exactly .Do you know her?I Yes, we’re on the same project this year .She’s in Singapore ,too .H Ah, lucky you .She’s really beautiful-and clever too.I Yes, I know .It’s a real pleasure to work with her.S Well, I think I’ll leave you boys to discuss….work.H Oh ,Sarah ,you’re not jealous ,are you?S No ,I’m not…Michelle ,how lovely it is to see you again.1.3 What does your job involve?I What’s your name?K Kostas Hadavas.I How do you spell your surname?K H-A-D-A-V-A-S.I What do you do?K I’m the personal assistant to the managing director of Athens Daily Menu.I Who’s the managing director?K His name’s Georgos Solomos.I What does your job involve?K I deal with clients ,and I organise meetings and events.I Do you write reports too?K Yes, I often write reports and memos for our staff.I Do you work only in the Athens area?K No ,we don’t .We work in other parts of Greece too.I How do people react to you, man, doing this job?K Sometimes they are surprised ,but it isn’t usually a problem at all.I Do you like your job?K Yes ,I like it a lot.I Why do you like it?K Because I’m always busy, and because of the variety of things I do.Module 22.1 New projectsV HelloS Hi ,Vicky.V Hi, darling .How are things in Brazil?S Pretty good , And with you?V Fine.Where are you calling from?S My hotel in Fortaleza.It’s on the north-east coast.V Is it nice there?S Yes,the scenery is amazing.V And what are you doing in Fortaleza?S I’m woking on the plans for the shopping centre.What are you doing right now?V Oh,it’s sunny today,so I’m working in the garden.S And what are the children doing?V They’re watching TV.No,that’s not right .Tommy’s playing on his computer,and Emma’s with her friends,I think.S Good.And are you doing anything nice this weekend…2.2 Arranging a meetingD Dave Prakash.M Hi,Dave,it’s Martina.Listen,I need to discuss the designs for the new R300 series with you.When can we meet?D I can’t make it today,I’ve got meetings all day.How about Monday morning?M I’m visiting the new plant on Monday morning ,but the afternoon is OK.D I’m probably taking time off in the afternoon,acturally.M Ok.Let me see…are you free on Thursday?D No,I’m visiting clients on Thursday morning,and I’m flying to Prague on Thursday afternoon. M Are you going to the trade fair?D Yes,that’s on Friday morning.I’m coming back on Friday afternoon. ,Look,what about Tuesday,for lunch?M No,I’m meeting the sales team on Tuesday and it’s an all-day thing.That leaves Wednesday.D Wednesday looks OK at the moment,but don’t forget the strategy meeing at 10 o’clock.M Oh,that’s right,I’m going to that too.But I’m free after that.How does 12.30 sound?We could have lunch.D Great,we can talk and eat on Wednesday.Now I must run.I’ve got a meeting with the Finance Director.2.3Arranging a meetingB Felix,are we planning to go to the New Directions Book Fair this year?F Yes ,I think so.It’s always a good event.We usually make lots of new contacts .When is it?B It’s in June this year .It’s on Thursday and Friday the 21st and 22nd.F Oh,just a second.Aren’t we going to Helsinki that week?B No,the Helsinki conference is in July.F Oh yes,that’s right.Fine,let’s go to the Book Fair.B There’s a special reception on the 21st.F Is it an lunchtime?B No,it’s in the evening an 8 o’clock.F Sounds great!Can you get everything organised?B No problem.I’ll confirm our attendance.Module 33.1Our guest today on ‘songs of my life’is the entrepreneur Martha Lane Fox ,of the massively successful company .With her business partner,Brent Hoberman,Martha Lane Fox started in Brent’s living room.The idea was simple-a website selling late flights and late hotel bookings.The company grew very quickly and expanded from the UK into France,Germany and Sweden.They bought other travel companies,and after six years they had 1,400 went public in 2000,and the shares in the company increased their value by 40 per cent in two days.Martha Lane Fox left the company in 2003.True to her entrepreneurial spirit ,she wanted to start more new companies .Martha,it’s a pleasure to have you here in the studio…3.2 Company structureParker Electronix is based in Fleet,in the south of England.We are leaders in hardware and software solutions for satellite technology.My uncle ,John Parker,founded the company in the1960s.Our lastest product is a new program for optical instruments for the European Space Agency.Our engineers are involved in all of the stages of a project ,from planning to the final performance validation .The industrial department ,supervised by Gerhard Kulzer,provides regular certified training for its staff.The R&D activities,supervised by Ross Benton,are essential for all future applications .We have a workforce of 60 employees and a turnover of $7.5 million ,Now,let me introduce Arnaud Gamage ,our contracts &purchasing managing .Arnaud will explain to you…3.3Company structure…and now I would like to turn to the final section of the report. As you can see ,last year was an excellent year in production .The first two quarters were rather slow ,but as a result of new orders from Asia ,our production rose dramatically in the third and fourth quarter .This situation was reflected ,of course ,in our sales for last year.We started the year in a strong position,but in the second quarter worldwide sales fell sharply.This was a result of the high price of oil.However ,as I mentioned earlier,new orders from Asia meant that sales went up to their previous level by the end of the year.Looking now at the share price ,I am delighted to announce that last year was also an excellent year in this respect.The share price rose steadily for the first two quarters ,and it remained steady at its maximum for the rest of the year ,All in all ,last year was a very positive year…3.4 Exam spotlight,Listening Test Part One1M Hello ,Janet. Did you send those letters to our Italian suppliers?F Yes,I sent them on 13 June.Let me check….No,sorry.I sent them on the 14th.M Great,thanks.2M1 The new management have decided to invest in staff training.M2 Oh,really?I knew nothing about that.What do they want us to do?M1 They want us to improve our performance when presenting and negotiating,and make the most of our computer skills.Somebody has complained that our computers are out of date and so are our skills!M1 Yes,I think they’re right .Personally,I need to work on how to prepare my presentations.M1 Me too.Let’s start with presentation skills,then.3This is the answering machine for Benton Factory Outlet.We are open Monday to Wednesday from 9.00am to 6.15pm.On Thursday and Friday we are open from 9.00am to 7.15pm.We are closed on Saturday and Sunday.4F1 Here are the P&W logos the agency has just sent.F2 Mm,let me see…I like the colours…F1 What about the shapes?F2 I’m not very keen on squares or rectangles.F1 So,do you prefer this one?F2 Yes,the circle is nice.5M1 Our booking for the Magic Children Expo has been confirmed.M2 Excellent!Now we have to organise the stand.By the way,where exactly is the stand?M1 Let me have a look.I’ve got the fax here.It’s number 18 in Hall J.M2 Ah,that’s the same hall as last year.M1 Yes,but last year our stand was number 80.6M1 The exhibition went better than last year.M2 Yeah,I’m really glad.It was a great success-especially for us.M1 There were more people than last year.I’ve got the figures-yes,15,312.That’s a lot more than last year.7The sales were very good in December.Then we saw the usual decrease in January and February,and we recovered a bit in March.8F Hello,this is Jane Howell from Conference Room number 4.M How can I help you,Ms Howell?F We asked for 120 bottles of water,one for each delegate at our meeting,but there are only 100.Could you send us 20 more?M Do you prefer sparkling or still water?F Still,please.M I’ll send them to you immediately.F Thanks a lot .Bye.M Bye.Module 44.1 Views on import controlsPresenter The crisis over clothing imports is still hitting the headlines,and we spoke to some of the people involved.In Portugal,Joao da Silva owns a small factory in Aveiro.Joao Look,I can’t see any problem with these import controls.The European Union should protect European industry-people like me and my factory workers.We can’t produce clothing at the prices the Chinese charge.I employ a small number of people ,it’s true,but they depend on me.Where else could they work around here?My message to Mr Mandelson is this:stop the Chinese imports,support European producers.Presenter But it’s a different message from the retail clothing chain Tulip.Listen to what Dagmar Rasmussen has to say.Dagmar We in the retail trade really think we should import garments from China ,or from Malaysia,or from any country that can supply us at a good price .Why should the European Union tell us where and how to do business?We are not at all happy with this situation .Our shops could be almost completely empty next week.What are we going to say to our customers?The European Trade Commissioner should act at once,and permit the clothes to leave the warehouses and to stock our shops.Really ,this can’t go on!4.2 Views on import controlsNewsreader1 And now for the business news from Susan Fleming.Newsreader2 Today’s headline is that China and the European Union have just announced that an end to the clothing blockade has been agreed .Millions of fashion items are sitting in ports around Europe ,where they have been since import restrictions were introduced in June .Today,however,both sides in the dispute,have reached an agreement,and the clothes,will be in the shops soon,The EU will accept all of the 80 million items.However,only 50 per cent of these items are part of this year’s imports.The other 50 per cent will be part of next import quotas.China agreed to this solution ,which is a compromise on both sides.The agreement is a victory for Peter Mandelson,the EU trade commissioner.Newsreader1 And on the stock exchange…4.3 Views on import controlsR Wates’Office Supplies Ltd,can I help you?C Hello,I’d like to speak to Mariah Keaton,please?R Who’s calling.please?C This is Jane Barrett,of Bryant&Sons.R I’m afraid Ms Keaton is not in her office at the moment .Would you like to leave a message?C Yes,I would.Our order has arrived ,and you’ve sent the wrong items.We ordered three boxes of A4 paper,five printer cartridges,two boxes of pencils,and four boxes of pens .You sent us two boxes of A5 paper ,the wrong printer cartridges,only one box of pencils ,and no pens.R I see.Which printer cartridges did you order?C The code is HP92274A.R And which did you receive?C The code on the ones we received is FO26ND.R Ok,Ms Barrett,I’ll ask Ms Keaton to call you when she gets back.Does she have your number?C I think so.But I’ll give it to you all the same.It’s 0573 764812.R Can I say that back to you? 0573 764812.C That’s right.R I’ll pass your message on to Ms Keaton.C Thank you.Goodbye.4.4 Views on import controlsN Westlaine Pharmaceuticals.S Hello.I’d like to speak to Natalia Marin,please.N Speaking.S Hi,Natalia.It’s sven.I need your budget figures for the report.Can you email them to me?N They’re not ready yet,I’m afraid .I’d like to check them again.Some of the figures aren’t quite right.S When do you think they’ll be ready?N I’m working them now,I’ll send them to you this afternoon.Is four o’clock alright?S Yes,that’s fine.I’ll write the report tomorrow morning.N Oh,by the way,Margareta is leaving next week.We’re having a little party tomorrowafternoon.Would you like to come?S Yes,I’d love to.What time?N Half past three.S Great.I’ll see you tomorrow.Bye.4.5 Telephone messages1M Good morning.Coud I speak to Mr Aitken,please?F I’m afraid he’s not in the office today.Can I take a message?M Just tell him Cailin called.F Could you spell your name,please?M Sure,it’s C-A-I-L-I-N.F Thanks so much.2F And your address is ?M 27,Mendip Road.F 27 Pendip. RoadM No,M for Madrid.Mendip.3M Hi,Sue.Can you call me back on 98 983 988?F Let me just check that-98 983 988?M Yes.Can you call me back right now,please?4F And when is the delivery due?M On the 23nd.F Did you say the 21st?M Sorry?F Do you mean the 21st,2-1,or the 23rd,2-3?M Oh I see.The 23rd,2-3.The 23rd of June.4.6 Telephone messages1R Reid ,Whelan and Blake.C Hello,I’d like to speak to Ms Chandra.R I’m afraid she’s not in today .Can I take a message?C Yes,this is Joe Panetta,from AS Associates.R I’m sorry,Panetta…is that P-A-N-E-doubleT-A?C Yes,that’s right.R And you’re from AS…C ..AssociatesR Thank you.So what’s the message,Mr Panetta?C I’m calling about the brochure Ms Chandra wanted.Can you tell her that our new brochure is coming out in two weeks’time?Would she like to wait for that one rather than receive the old one now?R I’m sorry,did you say two days or two weeks?C Two weeks.Could you ask Ms Chandra to phone me and confirm which one she wants?R Yes,of course.Does she have your number?C I’ll give it to you.It’s 0632 158431.R Alright,Mr Panetta,I’ll pass your message on to Ms Chandra.C Thanks.R You’re welcome.bye.2R Reid ,Whelan and Blake.C Hello,can I speak to Mr Horbaczewski?R I’m afraid he’s off sick.Would you like to leave a message?C Yes,my name is Bob Davis.R Could you spell your surname,please?C Sure.D-A-V-I-S.R And what is the message?C I need a copy of my tax form for last year.Could you ask Mr Horbaczewski to email a copy to me,please?R Certainly.Does he have your email address?C I’m not sure.I’ll give it to you anyway.It’s BD dot Davis,at hotmail dot com.R All right,Mr Davis.I’ll give your message to Mr Horbaczewski.C Thank you very much .R Not at all.Goodbye.3R Reid ,Whelan and Blake.C Hello,is Maria Peters in today?R She is ,yes ,but she’s in a meeting at the moment.Can I take a message?C Yes,this is Sigrid Junge,from Hofmann GmbH.R I’m sorry,could you spell your name ,please?C Alright.Sigrid S-I-G-R-I-D-,Junge J-U-N-G-E.R And what was the name of the company?C Hofmann,that’s H-O-F-M-A-N-N-,G-M-B-H.R Thank you.Now what is the message?C I can’t fly to London on 17 April .There are no places available.But I can come on the 18th .Could you ask Maria to confirm that she can see me on the 18th?R Yes,of course.Does she have your number?C Yes,she does.R All right,Ms Junge,I’ll give your message to Mrs Peters.C Thanks.R You’re welcome.Goodbye.4R Reid,Whelan and Blake.C Hello,I’d like to speak to Mr Dando.R His line;s engaged.Would you like to wait?C Yes ,please…R Hello,caller,I’m afraid the line is still busy.C Can I leave a message?R Certainly.What is the message?C Could you tell him that I have accepted the first offer?R You’ve accepted the first offer.OK.And could you give me your name ,please?C Oh ,yes,of course.Martin Kraemer.Thant’s K-R-A-E-M-E-R.R Thank you.I’ll give Mr Dando your message.C Thank you.4.7 Telephone messages1Gabrielle Hello,Roberto?It’s Gabrielle.Can you tell me when the goods are arriving?Roberto Well,they’re leaving on 16 Feburary,and the journey takes three days .If everything goes well,you’ll have them on the 19th.2Personnel officer Good afternoon,Personnel.Caller Oh,please excuse me ,I think I must have the wrong extension. I wanted to speak to the production manager.Could you tell me her extension number ,please?Personnel officer Certainly,it’s 2319.But she’s not in her office at the moment.She’s having a lunch meeting with the managing director.3Krystof Krystof Griva s’s office. I can’t come to the phone at the moment. Please leave a message,and I’ll get back to you as soon as I can.Berndt Yeah,Krystof,it’s Berndt.The time is now one o’clock.Look,I won’t be able to make our 2.30 meeting.Can we make it a bit later-4.30 perhaps?4.8 Exam spotlight ,Speaking Test Part OneE Good afternoon.C1 and C2 Good afternoon.E My name’s Heather Barras and this is my colleague,Sharon Hutchinson.She will be listening to us.Now ,could I have your mark sheets,please?C1 Yes,here you are.C2 Here you are.E Thank you.Right .So,what’s your name?C1 My name is Christine Benferrhat.E How do you spell your surname?C1 It’s B-E-N-F-E-R-R-H-A-T.E And where are you from,Christine?C1 I’m from Brittany,in France.E And what’s your name?C2 M y name’s Joao Cordeiro and I’m from Portugal.E Joao,do you work or study in Portugal?C2 I work for an advertising company and I attend evening classes in English.E And you,Christine,do you work or study in Brittany?C1 I finished school last year. I have a new job near Paris. I work for a multinational company.E And do you like your new job?C1 Yes,I like it a lot. I like speaking English with my colleagues and our customers.E And what about you,Joao?Do you like your work?C2 Yes, I like it very much. I like working with creative people.E OK.Christine,what do you do in your spare time?C1 I don’t have much spare time,but I like reading,listening to the music and I like swimming .When I go back to Brittany ,I also like windsurfing.E And you,Joao,do you have any hobbies?C2 Yes,I like taking photos. I have a new digital camera and I like taking piture of towns. I also like going to the cinema and I visit art exhibitions .There are a lot in Lisbon.E Do you think it’s better to live in a small town or big city?C2 I prefer big cities.It’s exciting and there’s a lot to do.E Do you agree,Christine?C1 No,I don’t agree with him. I live near Paris,but that’s because of my work. I would prefer to live in smaller town,like my home town in Brittany.Maybe because I like the sea.E Thank you.That’s the end of Part One of the Speaking Test.Module 55.1 Career changesP Excuse me.Could you pass me a plate?A Sure…You’re Petra Schein,aren’t you?P Yes, I am.A I thought so. You probably won’t remember me,but I came for an interview for an accountancy job with you about three years ago.P Yes,Alex,isn’t it?Belanger.A That’s right.P I seem to remember that one of your hobbies was photography.It was a real passion.A You do have a good memory!P So what happended?We offered you a job,but you went to work for our competitors –Deutsche Bank,I seem to remember.A The conditions they gave me were better, I’m sorry to say.P I can understand that.So, are you still working there?A No,I’ve given up banking altogether. I worked for Deutsche Bank for a little more than two years,but I didn’t like the job.There was too much competition among the employees,and I didn’t really like that.P Well,sometimes you have to be competitive if you want to make a progress.A I know,it wasn’t for me.P So,what do you do now?A I have become a professional photographer.P You know,that doesn’t surprise me .Are you in any particular sector?A I take portrait photos. I’ve just bought a studio,and I’m creating a library of photos,which I’mgoing to punish on my website.P You must give me your web address.A Better than that, I can give you my business card…And what about you?Are you still in human resources?P Yes ,I am.. I’ve moved to the head office,and I’m the manager there.So now I’m even busier than ever…5.2 Career changesF Hello.It’s nice to see you again.You’re looking well.B Thanks !I’m well. I’ve just come back from the Turin Book Fair.F Ah!One of your favourite events.How did it go?B Oh,the fair was quite a success.We had a lot of interest in a new series of science titles that we’ve published.And I met up with some old friends.Do you remember Nuno,from Lisbon?Yes,all in all ,it was very pleasant.And I do enjoy Italian food.F It’s delicious,isn’t it?Well then ,Berndt,has this been a good year for you?B Yes,it has.We’ve done really well in Western Europe-we’ve sold more books than ever before.And we’ve started distributing in countries in Eastern Europe as well-for example ,in Poland and Hungary.Poland is doing very well.The demand for our books has been almost as high as in Spain and Portugal.F That’s great! I can see you’ve been very busy.B Well ,of course!You know me.F So,what’s next then? I’m sure you’ve got something new planned.B Well,we’re going to move the actual printing to Slovakia.We have a new contract with a printing company in Bratislava.They’re going to take over about 80 per cent of our book printing next year.It’s going to cut our costs considerably,I hope.F What a coincidence! I’ve just been to Bratislava.B Well, I’m going to be there next month. I’m going to discuss the contract with the printers.And after that, I think I’m going to take a few day’s holiday. It’s been a very busy year.5.3 Negotiating a bank loanBM OK,well, I’ve got all the paperwork here for your loan application .Everything seems to be in order.Let’s just have a look at your business plan.Perhaps you could tell me about your ideas?JH Yes,of course.We plan to make fruit drinks,from 100 per cent fruit-no extra sugar,or additives or ‘E’numbers.At the moment,we’ve only got a couple of flavours,strawberry and pear,but we want to expand our range to include more flavours.BM You say that you’ve got some flavours.Have you already started making and selling your drinks?JH Only on a small scale,but they’re selling really well and we can’t keep up with demand.BM Right,so why exactly do you want a loan?Are you going to expand your range or increase you production?JH Well,both,we hope.BM And how do you plan to sell the drinks?Direct to the public?JH No,we’re going to sell through other companies.You know,in cafés,snack bars,at outlets in airports and railway stations.We’ve already had talks with the catering company that runs the‘Travel Snack’chain.They’re going to stock our drinks in their main outlets/BM And are you going to be able to expand quickly?JH I think so,because we’re going to keep everything simple.We plan to use the same basic plastic bottles that we’ve used until now,and we’re going to use the fruit that is easily available locally.Our production process is very simple too.BM OK,what about your market?Who do you think is going to be your main market?JH So far most of our customers have been young people-you know,students,teenagers,people who are interested in drinking something healthy and natural .So we’re going to try to consolidate that market. I don’t think it’s a good idea to change our strategy at the moment.BM What kind of marketing have you done?JH A friend of ours has designed a great website for us,and I think we’re going to focus on the Internet for the moment.BM OK,so let’s look at these figures in more detail…Module 66.1 Flight problems1We got to the airport 30 minutes before the plane was due to take off,and we went straight to the check-in desk.First,the man at the desk said that the plane was already full because the flight was overbooked ,so we couldn’t get on.But then he changed his story.He said there were empty seats on the plane,but we were late and the check-in desk was closed.So we missed our plane and we had to buy two tickets for another flight.You see,if the flight is overbooked,they give you a seat on a later one-but if you arrive late,you lose your money. I bet the man at the desk was lying.2I called the airline to ask if my flight was on time ,and the man said that there might be a delay because of the snow,But when I arrived at the airport ,there were no flights.The woman at the information desk told me to go back to my hotel and wait.She said they were going to close the airport,and she didn’t know for how long.3I couldn’t complain about anything.The airline sent a taxi to collect me from my hotel.At the airport,they took me straight to the desk to check my case in. I didn’t have to wait.Then they let me sit in the First Class Lounge,even though I didn’t have a first class ticket.The woman in the lounge said she would bring me some food from the buffet if I was hungry .Then ,when it was time to go ,they pushed my wheelchair all the way to my seat on the plane ,And during the flight,they couldn’t do enough for me.4There’s one every week.If it’s not the baggage handlers,it’s the flight attendants,or even the pilots .The last time I travelled,it was the air traffic controllers.Oh ,but they weren’t stopping for the whole day,just for four hours,just long enough to cause absolute chaos .The announcement said there would be no cancellations that day ,only delays.But that meant that I missed my connecting flight in Frankfurt and had to fly out to Chile the following day.6.2 At the hotel1R Good afternoon.Carlton Hotel.How may I help you?G Yes,hello. I’m phoning to check if my online booking went through . I haven’t received any confirmation.R When did you make your booking?G Last Tuesday,the 14th.R Could I have your name,please?G Yes,it’s Johanson.R Let me see.Yes,Mr Johanson,we have a booking for you for Thursday,the 23rd,for one night.G Good.Thank you.2P Can I help you with your luggage,Madam?G Yes,please. I’ve got some very heavy suitcases.They’re over there,on the right.P Here you are, Madam.Which is your room?G I’m sorry,these two big suitcases aren’t mine.And this small one isn’t mine either.P They were the only suitcases on the right.G Oh, I meant to say ‘on the left’.One big suitcase and two small ones. I’m terribly sorry.P No problem,Madam.3G Who’s there?C It’s Alice,the chambermaid. …Good morning ,Sir.May I clean your room now?G Yes,of course. I’m going out now.Er…the reception desk said I could give you my laundry.Is that right?C Yes,that’s right.Just leave your laundry in this bag.G I need this pair of trousers cleaned. I’d like to wear them this evening .Do you think they will be ready by then?C I’m sure we can manage that,Sir.What time this evening?G I’ll need them before eight o’clock.C That’s no problem.G Thank you very much.4W Are you ready to order,Sir?G No, I just can’t decide.What would you recommend?W Well,would you prefer meat or fish?G I don’t really want meat or fish today. I’d like some vegetables.W Then maybe you would like to try our dish of the day. It’s made with local organic vegetables.G Yes,that’s sounds nice.And a glass of red wine,please.5S Hello,Business centre.This is Christine speaking.How may I help you?CS I’m in the main conference room and I’ve got a bit of a problem.。