2018安徽省职业院校技能大赛中职组酒店服务赛项英语口试题库

2015年安徽省职业院校技能大赛高职组中餐主题宴会设计赛项（英语口语测试题库及参考答案）题型一中译英1.我想确认一下，贵公司在我们餐厅预订了两个宴会。

I’d like to confirm that your company has booked two banquets in our restaurant.2.我可以知道有多少人来参加宴会吗？May I know how many people will be at the banquet?3.您需要多少张餐台？How many tables would you like?4.您想尝尝我们的招牌菜吗？Would you like to try our house specialty?5.请问是在谁的名下做的预订？In whose name was the reservation made?6.我们晚餐开餐时间是下午5点到晚上10点。

The time for dinner / the dinner is from 5 p.m. until 10 p.m.7.对不起，我们餐厅14日的餐位已经订满了。

I am sorry, sir. Our restaurant is fully booked on 14th.8.盘装食物通常要从左侧服务。

酒水通常从右侧服务。

Plated food is usually served from the left. Beverages are usually served from the right.9.有人均100元、150元和180元的标准，您想要订哪一种？There are charges of 100 yuan, 150 yuan and 180 yuan per head for set menus.. Which would you prefer?10.三百人用餐的最低收费是15,000元，不含酒水饮料。

导游英语口语测试题库（50题）Dialogue 1Perform as a local guide in a Beijing city bus tour. The tourists ask you a lot of questions. Your dialogue will include the following points:A. Introduce the sculpture on your left.B. Introduce the places of interest in the area.C. Give a brief introduction of the next stop.D. Answer questions if there are any.Dialogue 2Perform as a tour leader. The driver is parking the coach in the parking lot of Intercontinental Hotel. You and your group are still on the coach. Your dialogue will include the following points:A. Ask the tourists to stay in the coach.B. Ask the tourists for their passports.C. Ask the driver to keep the coach closed.D. Answer questions if there are any.Dialogue 3Perform as a local guide. You are picking up the tour group at the railway station platform. Your dialogue will include the following points:A: Open an informal conversation. B: Greetings.C: Ask about the trip. D: Checking the luggage.Dialogue 4Act as a local guide. You are taking a tour group in Shandong province during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Give a brief introduction to Wushu, such as Taijiquan.B. Give a brief introduction to the customs of the spring festival.C. Answer some questions asked by the tourists.Dialogue 5Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering.Dialogue 6Perform as a local guide. You are discussing the two-day tour in Nanjing with the tour leader. Your dialogue will include the following points: A: Set start time.B: Confirm the scenic spots on the first day.C: Confirm the shopping on the second day.D: Answer questions if there are any.Dialogue 7Perform as a local guide. You are having the cruise tour on the West Lake with the tour group. Your dialogue will include the following points:A: Talk about the boat.B: Introduce the buildings on the islet.C: Introduce Su Causeway and other famous scenic spots.D: Answer questions if there are any.Dialogue 8Perform as a local guide. You are touring the ancient town of Li jiang . Your dialogue will include the following points:A: Introduce the ancient buildings.B: Introduce Na xi people.C: Answer questions if there are any.Dialogue 9Perform as a local guide. You are touring Du Fu’s Thatched Cottage in Chengdu. Your dialogue will include the following points:A: Introduce the itinerary in the afternoon.B: Introduce Du Fu’s Thatched Cottage.C: Talk about Du Fu.D: Answer questions if there are any.Dialogue 10Perform as a local guide. You are talking about Chinese cuisine with tourists. Your dialogue will include the following points:A: Introduce three major cuisines in the world.B: Talk about the four famous cuisines in China.C: Introduce the cutting skills.D: Answer questions if there are any.Dialogue 11Perform as a local guide. You are talking about the chopsticks with tourists. Your dialogue will include the following points:A: Introduce the history of chopsticks.B: Talk about the table manners.C: Introduce how to use the chopsticks.D: Answer questions if there are any.Dialogue 12Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves. Dialogue 13Perform as a local gui de. A tourist doesn’t feel well on the way to the scenic spot. Your dialogue will include the following points:A: Soothe the tourist. B: Tell the driver to the nearest hospital.C: Take care of the tourist. D: Take the other tourists as scheduled. Dialogue 14Perform as a local guide. A tourist complains the bus is too messy. Your dialogue will include the following points:A: Apologize.B: Give a reason for the problem.C: Promise to take action.D: Answer questions if there are any.Dialogue 15Perform as a local guide. The tour group is going to leave for USA tomorrow. You are confirming the itinerary for the next day with the tour leader. Your dialogue will include the following points:A: Confirm flight tickets. B: Departure time.C: Check out procedure. D: Remind of the documents. Dialogue 16Perform as a local guide. The tour group is on the way to the theater. A tourist asks the guide a lot of questions. Your dialogue will include the following points:A: Introduce the history of Peking Opera.B: Explain the make-up.C: Introduce the famous artist Mei Lanfang.D: Answer questions if there are any.Dialogue 17Perform as a tour leader. At the airport terminal, you are talking with one of the customs officers about the procedures of tax refund. Your dialogue with the customs officer will include the following points:Show the tourists’ passport, tax refund forms and the products they have bought.Hand in their stamped tax refund forms after approval.Inquire the difference of claiming the refunded money in cash, credit card and Alipay.Upon request, briefly introduce Alipay.Answer questions if there are any.Dialogue 18Perform as a local guide. A tourist is very angry because the bathroom is in a terrible condition. Your dialogue will include the following points: A: Apologize. B: Give a reason for the problem.C: Promise to take action. D: Answer questions if there are any. Dialogue 19Perform as a local guide. A tourist is very angry because some of his valuables were stolen. Your dialogue will include the following points: A: Apologize. B: Get the details.C: Promise to take action. D: Answer questions if there are anyDialogue 20Perform as a local guide. The tour leader demands to change Holiday Inn, and declares that he has booked the nearby Sofitel hotel. Your dialogue will include the following points:A. Ask the tour leader the reasons for changing.B. Confirm with the tour leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.C. Report the case to your travel agency.D. Tell the tour leader the instruction of the travel agency.E. Answer questions if there are any.Dialogue 21Perform as a local guide. You are on the way to the Great Wall. The tourists want to know more about it. Make a dialogue with them. Your dialogue will include the following points:A. Introduce the significance of the Great Wall.B. Introduce the main scenic spots in the Great Wall.C. Give precautions.D. Answer relevant questions.Dialogue 22Perform as a local guide. A tourist complains that there are too many sites of cultural heritage in the itinerary and asks to change for natural scenery.Make a dialogue with the tourist. Your dialogue will include the following points:Listen and repeat the tourist’s request.Explain the reasons.Dialogue 23Perform as a tour guide. One of the tourists wants to know something about Shandong cuisine. Your dialogue with the tourist will include the following points:A. Briefly introduce Shandong cuisine, including three regional cuisines.B. Introduce the local cuisine including some local special dishes.C. Recommend some restaurants.D. Answer questions if there are any.Dialogue 24Perform as a local guide. You are on the way to the Potala Palace with a group. Today tourists will celebrate the Tibetan New Year. They seem to be quite interested in it. Make a dialogue with the tourists. Your dialogue will include the following points:A. Introduce the Potala Palace.B. Introduce the traditional Tibetan New Year.C. Give suggestions.D. Answer some questions asked by the tourists.Dialogue 25Perform as a local guide. A member of an inbound group asks to cancel his journey for a serious illness. Your dialogue will include the following points:A. Ask for the reasons for cancellation.B. Soothe the tourist.C. Tell him he can talk to his travel agent about travel insurance claims and the possibility of a refund on any unused portions.D. Tell him the agency may offer help and all expenses incurred are to be covered by himself.E. Answer questions if there are any.Dialogue 26Perform as a local guide. Some foreign tourists are interested in Chinese Dragon dance. They want to know more about it. Your dialogue will include the following points:A. Briefly introduce Chinese Dragon Dance.B. Tell them they may have a close look at Dragon Dance on the square near the hotel during 6p.m. to 8p.m..C. Answer questions if there are any.Dialogue 27Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell these tourists that they should pay for the performance by themselves.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue 28Perform as a local guide. You are checking out for ten double rooms of the tour group in the front office, but the cashier makes a mistake. Your dialogue will include the following points:A. Tell the cashier who you are.B. Check out for the group.C. Tell the cashier that the group has stayed in the hotel for 4 days in all, but he has miscalculated the number of days.D. Answer questions if there are any.Dialogue 29Perform as a tour guide to see a couple off at the airport. The couple have stayed in China for five days. Your dialogue will include the following points:A. Make sure everything is in the luggage.B. Show your regret and ask for their impressions on China.C. Best wishes to the tourists.Dialogue 30Suppose you are the local guide and you accompany your guest to the hospital. You tell the doctor the symptoms of the guest. Your dialogue will include the following points:A. Describe the symptoms.B. Ask if the guest can continue the following sightseeing activities.C. Inquire details concerned.Dialogue 31Suppose you are the local guide and your guests complain that the dishes are too salty and there is no seafood or meat dish. Your dialogue will include the following points:A. Apologize first.B. Make explanations.C. Offer solutions. Dialogue 32After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue 33Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense themselves.Dialogue 34Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques”. You go forward and have a conversation with the guest. Your dialogue will include the following points:A. Persuade the guest not to buy antique at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue 35Act as the tour guide to call the housekeeping department of Hilton Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A. Tell the housekeeping who you are.B. You would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.C. A small cake and some roses will be sent to the hotel while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.Dialogue 36A tourist lost his passport, and the group is going to travel by plane. Perform as the tour guide to make a dialogue. Your dialogue will include the following points:A. Listen carefully for his requirement.B. Solutions.Dialogue 37Due to the shortage of the tickets in the peak season, the tour group has to take another flight to the next destination, which is two hours later than the schedule. The tourists grumble. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Apologize to the tourists for the inconvenience.B. Clarify the cause.C. Tell the tourists the arrangements in the next two hours.Dialogue 38A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving andit is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping. Dialogue 39Suppose you are the tour guide, two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Figure out the identities of the guests’ friends.B. Tell them that you’ll have to get the permission of the tour leade r and other tourists first.C. Tell them to get their friends’ ID Cards and travel fee ready Dialogue 40As a local guide, you are heading for Qingzhou Ancient Town with the tour group. However, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort, Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.C. Make a good arrangement for the two guests.Dialogue 41Act as a local tour guide. It is the first meal time. When ten dishes with a soup as stipulated in the contract are served, five tourists tell you that they are Buddhist and ask you to arrange vegetarian meal for them. They say they mentioned this when they signed up for the tour. Make a dialogue with them. Your dialogue will include the following points:A. Tell the tourists that you will confirm it with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 42A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue with the tourists. Your dialogue will include the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation.C. Tell them not to hand out any religious publicity and not to preach. Dialogue 43As scheduled, the group will visit the Mount Huangshan this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.Dialogue 44Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the tourists. Your dialogue will include the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. Ask the tourists to pay for the extra expenses by themselves. Dialogue 45Perform as a local guide. After check in at Holiday Inn, one of the tourists asks you how to use the Safe. Your dialogue will include the following points:A. Introduce the open procedure.B. Show how to change the password.C. Answer some questions asked by the tourist.Dialogue 46A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points:A. Ask the hotel whether they offer the room service.B. After making sure the possibility, tell them that they should pay for the room service.Dialogue 47Perform as a local guide. You are on the way to the Splendid China in Shenzhen. Make a dialogue with them. Your dialogue will include the following points:A. Introduce Guangdong-Hong Kong-Macao Greater Bay Area.B. Introduce the scenery on the way.C. Give a brief introduction of the Splendid China.D. Answer relevant questions.Dialogue 48Perform as a local guide. The tour group is on the way to the Yu Village in Anji County Zhejiang province. Make a dialogue with them. Your dialogue will include the following points:A. Introduce the agritourism in China.B. Introduce the development of Yu Village.C. Introduce the ecotourism in China.D. Answer relevant questions.Dialogue 49Perform as a local guide. The tour group is on the way to a Massage Spa in Sanya. Make a dialogue with them. Your dialogue will include the following points:A. Introduce health tourism in China.B. Introduce the Traditional Chinese medicine therapy.C. Answer relevant questionsDialogue 50While having dinner, one tourist is interested in the naming of the dish Fotiaoqiang (佛跳墙) and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.。

全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试参考题库Part one 句子：中译英：1. 共有几位客人？译：How many people are there in your party？2. 我们已经为您预订一张6点半的餐台。

译：We have reserved a table for you at 6:30.3. 请问您在我们餐厅有预订吗？译：Do you have a reservation with us?4. 早餐的供应时间是7点到9点。

译：Breakfast will be served from 7:00 to 9:00.5. 对不起，这张桌子已经有客人预订了。

译：Sorry, this table has been reserved.6. 请问您有什么特殊要求？译：Do you have any special needs?7. 角落的位子怎样？译：How about a seat in the corner?8. 这张桌子可以吗?译：Will this table be all right for you?9包间已经准备好了，先生。

译：The private room is ready now, sir.10. 您是要坐吸烟区还是非吸烟区？译：Would you like smoking area or non-smoking area?11. 包间的最低消费是800元。

译：For a private room, there is a minimum charge of 800 Yuan.12. 请您在休息室里稍等一下，一有桌子我们就会安排您入座。

译：Could you wait for a moment in the lounge, please？We’ll seat you as soon as we have a table.13. 先生，您的桌子已经准备好了。

中等职业学校2018年学业水平测试英语试卷中等职业学校2018年学业水平测试英语试卷总分：100分时间：90分钟一、单词辨音（5%）1. A. basketball B. badminton C. habit D. actually2. A. problem B. wrong C. ocean D. along3. A. mean B. break C. beach D. teahouse4. A. southwest B. earth C. wealthy D. neither5. A. couch B. secondhand C. camera D. spicy二、词汇、语法（35%）Part A: 词汇。

A、B、C 三个选项中选出最佳选项，（每题1分，共计15分）。

（选出一个与句子括号的中文意思相一致的选项）6. Early to bed and early to _____（起床）makes a man healthyand,wealthy and wise.A. raiseB. riseC. up7. Fast food makes us _____ (胖).A. slimB. smartC. fat8. Would you like to go by bus or by ____(地铁）？A. trainB. subwayC. bicycle9. The ___（打印机）is jammed .could you help me fix it ?A. printB. printerC. printor10. Excuse me, can you tell me the way to the ______?(海滩)A. peachB. beachC. teach（选出一个与句子划线部分意思相近的选项）11. Did you have a good time yesterday?A. happyB. enjoy yourselfC. play games12. The man comes from Paris.A. goes fromB. is fromC. moves from13. What’s the price of the shirt ?A. How muchB. How much isC. How is14. My friend looked after my cat while I was on holiday .A.looked forB.looked atC. took care of15. I heard from my classmate yesterday.A. listened toB. hoped to seeC. received a letter （选出一个适合填入空白处的最佳选项）16. It is really _____ to watch an American football gameA. excitedB. excitingC.excite17. Your advice is good. I’ll ____ it .A. takeB. giveC. make18. It is ____10 o’clock.A. mostB. nearbyC. almost19. The workers ___ how to use the machinesA. shows usB. show usC. show we20. Would you like _____ another book?A.change forB. to change for C to changePart B:选择正确的答案填空。

2020全国职业院校技能大赛改革试点中职酒店服务赛项英语问答赛卷二、前厅接待服务、客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?A: Sir, please wait a minute, I’ll check if we have a room available for you.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What should you say when you give the registration form to the guest as areceptionist?A: Sir, here is your registration form, please check your information,if everything is right, please sign your name here.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: When the guest wants to do the early departure,what should you ask as areceptionist?A: Sir, today is not your departure date. Would you want to leave earlier?10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I’m afraid I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result. 14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: How do you ask the guest how he likes his steak cooked?A: How would you like your steak cooked? Rare,Medium Rare,Medium,Medium Well,or Well Done?18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q：What is not included in the room charge?A：Well,you will find a mini-bar in your e of it will be charged to your account.Also,the hotel provides room service,at an additional charge of course.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message? 29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A：Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q：If the guest is calling for another bath towel, what will you say?A:I will say“Certainly, sir. I will bring you a new one right away. Would you please tell me your room number?”44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。

样题一、服务类专业组样题(一）在线测评环节本次考试包括听力和阅读两部分，共55 道题目。

请在60 分钟之内完成。

听力测试现在开始。

Part I Listening 听力(40%）Task 1 Listen and Choose.Directions:In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question。

Choose the picture that best matches the question. Each sentence and question will be read out twice。

You will have 10 seconds for each question。

（在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C 三幅图片，请选择与题目内容相符合的一幅图片。

每道题读两遍。

每题你将有10秒钟的作答时间.）1。

（）A B C2。

（）A B C3。

（)A B C4. （)A B C5. ( ）6. ( ）A B CA B C7. ( ）A B C8。

（） A B C9. （)A B C10。

( ）A B CTask 2 Listen and MatchDirections: In this section, you will hear a dialogue。

Match the information according to what you hear and fill in the blanks with the letters。

Notice there are two extra pieces of information you do not need。

The dialogue will be read out twice。

2019全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him tobook a table for tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bil l. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you are recommending something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。

2019全国职业院校技能大赛中职组酒店服务赛项英语口试赛卷一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him tobook a table for tomorrow evening.A: I’m sorry. We are f ully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hoste ss, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you are recommending something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please w ait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。

样题一、服务类专业组样题 （一）在线测评环节本次考试包括听力和阅读两部分，共 55 道题目。

请在 60 分钟之内完成。

听力测试现在开始。

Part I Listening 听力（40%）Task 1 Listen and Choose.Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.（在本节中，你将听到10个句子和相应的问题，每道题配有 A 、B 、C 三幅图片，请选择与题目内容相符合的一幅图片。

每道题读两遍。

每题你将有10秒钟的作答时间。

）1. （ ）AB C2. （ ）ABCv1.0 可编辑可修改A B C4. （）A B C5. （）6. （）A B CA B C7. （）A B C8. （）A B C9. （）A B C10. （）A B CTask 2 Listen and MatchDirections: In this section, you will hear a dialogue. Match the information according to what you hear and fill in the blanks with the letters. Notice there are two extra pieces of information you do not need. The dialogue will be read out twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话。

（完整word版）职业中专英语试题及答案2018—2019学年度第二学期期末考试英语试题班级姓名成绩一、英语知识运用（本题30个小题，每个小题1分，共30分。

在每个小题列出的四个选项中，只有一项符合题目要求，请将符合题目要求的选项字母代号选出，填涂在答题卡上）1.Jack ________ worried about his weight from last weekend.A. becomeB. becameC. isD. were2. Last weekend, a young man ___ to visit Xiaoming .A. comB. to comeC. cameD. coming3. ______he make an apology to his mother?.A. DidB. DoC. WereD. Was4. Did they have a chat with old man?______.A. Yes they didB. No, they didC. Yes, they didn’tD. No, they didn’t5.How _____ your trip to London last month?-It’s wonderful.A. isB. areC. wasD. were6. I am sorry ,I didn’t call you up.______.A. That’s all rightB. I am very sorryC. I am glad to hear thatD. Oh, terrible7. I called you last night, but no reply._______?Sorry, I went to see a film with parents.A. What do you doB. What did you doC. What were you doD. What were you did8.My sister______ playing the piano last night.A. practiceB. piacticedC. piacticesD. is practicing9.Yesterday,about 20 thousand visitors _______ to the beach.A. goB. goesC. wentD. going10.We _______ together yesterday. Lili went to the seaside with her parents.A. don’tB. didn’tC. weren’tD. wasn’t11.On the Spring Festival, people have a family get-together _______eat dumplings..A. andB. butC. orD. as12. The Christmas tree is so beautiful ________I like it very much.A .but B. or C. and D. for13.We can make a card ________buy a card for him.A. asB. butC. orD. for14. Will you stay at home _______ travel around with your mother.A. butB. orC. andD. to15.I want to go swimming________ my mum will not allow me.A. andB. but C .or D. as16.I’m going _______ Now Year’s Day with my classmates.A. to celebrateB. celebrateC. celebratingD. celebrated17.Dumplings are the ________ in China.A. tradition foodB. traditional foodC. traditional foodsD. tradition foods18. Our family will hold a party________ Christmas Eve.A. atB. inC. onD. to19. Who ________the Christmas tree last night?A. decoratesB. decoratedC. decoratingD. decorate20.I_______a gift on my birthday, but I didn't ________ it.A. received; acceptB. accepted; receiveC. receive; acceptedD. accept; received21-What's the matter with you?-I caught ______ bad cold and had to stay in ______ bed.A. a:/B. a; theC. a; aD. the; the22.—I'd like to invite you to have dinner this afternoon, Mr. Smith.A. Oh, no. Let's notB. I'd rather stay at homeC. I'd love to, but I have other plansD. Oh, no. That'll be too much trouble23.What shall we do to celebrate Teacher's Day?-We can make a card ______buy a card for Miss Wang.A. butB. andC. orD. then24.一I'm going to Dalian to spend the holiday tomorrow. ---___________A. CongratulationsB. That's trueC. Have a good timeD. That's nothing25.-___ drive so fast, Jack! It's very dangerous.----Sorry, I won't.第 1 页共5 页A. NotB. Don'tC. NoD. Doesn't26.一How was your weekend?一Great! We______a picnic by the lake.A. haveB. are havingC. hadD. will have27--I'm sorry I lost your pen, Jack.--_________A. Great. Anything else?B. That's right.C. It doesn't matter.D. I don't know.28. John, read the text for us,_______?A. does heB. will heC. do youD. will you29. It will ______ you about thirteen hours to fly to England fromHong Kong.A. spendB. TakeC. UseD. pay30. - Do you think our football team will win the match?一Yes. We have better players, so I______ them to win.A. hopeB. expectC. askD. let二、阅读理解（本题10个小题，每个小题2分，共20分。