《英语》(职业模块 财经、商贸及服务类)unit 5

中职英语服务类职业模块unit5Here are some sample paragraphs for the Unit 5 of the English service industry module in a vocational secondary school, following the given requirements:---。

Paragraph 1:Hey, have you heard about the new customer service training? It's really hands-on and practical. I'm excited to learn more about how to handle different situations with customers. You know, sometimes people can be a bit demanding, but with the right approach, it's all about making them feel valued and heard.Paragraph 2:I'm looking forward to the role-playing sessions.They're gonna be fun and super helpful. We'll get topractice scenarios like dealing with complaints and resolving issues on the spot. I think it's gonna make a big difference in how confident I feel when I start working in the field.Paragraph 3:One thing I'm really curious about is how to maintain a positive attitude while dealing with challenging customers.I mean, sometimes people can be really tough to handle, but staying calm and polite is key, right? I'm hoping we'll learn some strategies for that.Paragraph 4:Oh, and I'm also excited to learn about customer service etiquette. You know, things like proper greetings, using the right tone of voice, and making sure customers feel welcome. It's all about creating a good first impression, and I think that's gonna be a really valuable skill to have.Paragraph 5: Lastly, I'。

新职业英语1Unit5Trade课件一、教学内容二、教学目标1. 了解全球贸易的发展趋势，理解贸易在国际商务中的重要性。

2. 掌握进出口贸易的基本概念、流程和相关术语，能运用所学知识进行简单的贸易业务交流。

3. 学会阅读和分析贸易合同，明确合同中的关键条款和注意事项。

三、教学难点与重点1. 教学难点：贸易合同条款的理解和应用。

2. 教学重点：进出口贸易的基本概念、流程和相关术语。

四、教具与学具准备1. 教具：PPT课件、黑板、粉笔。

2. 学具：教材、笔记本、文具。

五、教学过程1. 导入：通过展示全球贸易的发展数据，引出本节课的主题，激发学生对贸易的兴趣。

2. 知识讲解：a. 讲解Chapter 1，让学生了解全球贸易的发展趋势及其重要性。

b. 讲解Chapter 2，详细解释进出口贸易的基本概念、流程和相关术语。

c. 讲解Chapter 3，通过实际案例，分析贸易合同的主要条款和注意事项。

3. 例题讲解：结合教材中的例题，讲解如何运用所学知识解决实际问题。

4. 随堂练习：让学生完成教材中的练习题，巩固所学知识。

5. 小组讨论：分组讨论贸易合同的相关问题，培养学生的团队合作能力。

六、板书设计1. 新职业英语1 Unit5 Trade2. 内容：a. 全球贸易发展趋势b. 进出口贸易基本概念、流程、相关术语c. 贸易合同主要条款及注意事项七、作业设计1. 作业题目：a. 根据教材内容，简述全球贸易的发展趋势及其重要性。

b. 列举进出口贸易的基本流程，并解释相关术语。

答案：1. a. 全球贸易发展趋势：全球化、区域一体化、电子商务等。

b. 进出口贸易基本流程：询盘、报价、还盘、成交、签订合同、履行合同等。

相关术语：FOB、CIF、DDP等。

c. 合同条款分析及注意事项：略。

d. 洽谈记录：略。

八、课后反思及拓展延伸1. 反思：本节课学生对进出口贸易的基本概念、流程和相关术语掌握较好，但在合同条款的理解上存在一定难度，需要在今后的教学中加强指导。

Unit 1 ReceptionSection A Warm Up1. rest room2. reception room3. waitress4. registration form5. bellboy6. guest bookSection B Listening and SpeakingWork AloneⅠ. 1. F 2. T 3. TⅡ.1. guide 2. coming to meet 3. AttentionⅢ. reservation, single room, of course, ninth, staySection C ReadingPost-readingⅠ. 1. T 2. F 3. TⅡ.1. basic2. attract3. approached4. respect5. Communication6. repeat Ⅲ.1.first name2. shake hands3. look forward to4. Stand up5. talk to Section D WritingⅠ.Ⅱ.Unit 2 Make an AppointmentSection B Listening and SpeakingWork AloneⅠ. 1. T 2. F 3. TⅡ. 1. be free 2. as soon as 3. messageⅢ. make an appointment, afraid, earlier, shall, a lotSection C ReadingPost-readingⅠ1. People may invite others by telephone or an invitation letter.2. You may say “Thank you for inviting me, but I will not be able to come”.3. Send a thank-you note or give a telephone call to inviter to express the appreciation for the invitation.Ⅱ1. idiom 2. wise 3. refuse 4. appropriate 5. consider 6. appreciationⅢ1.drop in2. in advance3. was unable to4. invitation letter5. a thank-you noteSection D WritingⅠFoundAn MP5 was found at the entrance to the Dahua Cinema on the evening of February 6th. Will the owner please contact the manager of Dahua Cinema?ⅡAn English Editor WantedOur school newspaper is looking for an editor for its English edition. The job mainly includes two parts: One is to choose proper English articles from other newspapers, magazines or Internet for us students. The other is to pick out articles form those written by students in our school and edit them for use.We hope that he/she could meet the following requirements: First, he/she is willing to devote some of his/her spare time to serving the others. Second, it’s necessary for him/her to be good at both English and fine arts. Besides, the ability to use the computer is important.Those who are interested in the job, please get in touch with the Students’ Union this week.Students’ UnionUnit 3 Bank ServiceSection A Warm Up1. passbook2. A TM3. banknote4. debit card5. coin6. queue machine7. currency counter8. check Section B Listening and SpeakingWork AloneⅠ1. F 2. T 3. FⅡ. 1. ordinary 2. overdraw 3. pick it upⅢpersonal check take cable charges instruct return cableSection C ReadingPost-readingⅠ.1. F 2. F 3. TⅡ1. password 2. overdraft 3. issued 4. deposit 5. plastic 6. stolenⅢ1. insteading of 2. Fill in 3. a large amount of 4. waiting for 5. from time to timeSection D WritingⅠ.ⅡUnit 4 Hotel ServiceSection B Listening and SpeakingWork AloneⅠ. 1. T 2. F 3. TⅡ1. hotel services 2. sign 3. luggageⅢcheck out, total, credit card, receipt, pleasureSection C ReadingPost-readingⅠ1. direct-dial telephone, 24-hour room service, color TV, controls for lights and air-conditioning, minibar, tea and coffee-making facilities and a personal safe.2. On the 19th floor.3. It is open from 8 am to 11 pm.Ⅱ1. gym 2. safe 3. lounge 4. control 5. facilities 6. availableⅢ1.less than 2. a range of 3. are equipped with 4. check outSection D WritingⅠ尊敬的张老师，由于我得了重感冒，所以我今天不能来上课，为此我感到非常抱歉。