无纸化二级C题库版

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荆州职业技术学院《餐饮服务英语》课程教案餐饮连锁经营与管理专业班级SK1406 教师魏群授课时间2015年4月28日教学课程Topic 4Service during the Meal学时2教学目的1. learn some words and phrases: take away, complete, bill;2. learn how to serve during the meal.教材分析重点Sentence pattern and Language Points 难点learn how to serve during the meal教学方法Talking, Speaking 教学手段多媒体教学过程、教学设计及时间分配导入新课(10m)一、Helping to Order Dishes二、新课内容与教学步骤(15m)用餐服务基本应对1、客人基本到齐后礼貌询问是否可以上菜“打扰一下,请问可以上菜了吗?”a. Excuse me, sir/ma’am. May I serve the dishes now?b. Would you like us to serve the dishes now?2、上菜品前,清晰正确报出菜名,如有配料也应报名“您好!这是……,请慢用!”如为特色菜,应做相应的介绍和说明。

e.g. This is the roast suckling pig collection. Thecastor sugar and chutney are for it. Please enjoy it.如果需要分菜,先询问客人“请问是否需要分菜/分一分这条鱼?e.g. Excuse me, sir/ma’am. May I separate the dishfor everyone?Would you like to separate the fish?如果需要分菜,先询问客人“您好!可以为您换骨碟吗?a.Excuse me, sir/ma’am. May I change the plate foryou?b.May I take the glass away?为客人撤换菜肴或餐具之时询问客人感受“您喜欢这道菜吗?”“请问您还满意吗?”角色扮演【教学辅助设计】用法讲解e.g. Are you enjoying your meal?How do you like the fish?How is the steak?Did you enjoy your meal?6、当上最后一道菜的时候,低声告诉主人:“您好!菜已上齐!”e.g. Please enjoy!(10m)What languages are most commonly used when offering service?2. How to react to different kinds of needs from customers?(15m)Listen to the dialogue twice and supply the missing information.W=Waitress G=GuestW: _________(1)________ now, madam?G: Sure, please.…W: Your steak, salad and red wine, (2)____________.……W: Excuse me, ___________(3)_____________?G: Sure, go ahead. …Yes, it’s great. All the dishes are delicious and _______(4)_______. …W: Would you like a liqueur (5)_______________?G: OK. An Cherry Herring, please. …W: ___________(6)____________. Our ice-cream is very popular, there are ________(7)__________.G: Fine. I’d like to have the strawberry one.……W: Your strawberry ice-cream, madam. ________(8)_____ bring your coffee ________(9)_______?G: Later, thank you.……G: May I have the bill? And the coffee, please.W: (10)_________, madam. (After a while) ______(11) _______ your coffee. ________(12)_________?G: Fine, thank you.(10m)W: Would you like us to serve now, Madam?G: Sure, please.…W: Your steak, salad and red wine. Please enjoy.……W: Excuse me, may I take your plate away?...Did you enjoy your meal? 教师指导学生完成教师朗读,学生听,然后完成填空互动---先让学生朗读,教师纠正其发音,再教师代读,学生跟读G: Sure, go ahead. …Yes, it’s great. All the dishes are delicious and just to my taste.W: Would you like a liqueur to complete your meal?G: OK. An Cherry Herring, please. …W: How bout some dessert? Our ice-cream is very popular, there’re different tastes.G: Fine. I’d like to have the strawberry one.……W: Your strawberry ice-cream, madam. Shall I bring your coffee now, or later?G: Later, thank you.……G: May I have the bill? And the coffee, please.W: May I have the bill, madam. (After a while) Here is your coffee. How is everything?G: Fine, thank you.(10m)1. 在对话中Excuse me, may I take your plate away? Take away带走,拿走Who took away my pen?谁拿走了我的钢笔?2. 在对话中Would you like a liqueur to complete yourmeal?complete a.1) 完成的;结束的[F]We can't go out until our homework is complete.我们把作业做完才能出去。

2) 完全的,彻底的A more complete study of the subject is needed.对这个问题需要作更加彻底的研究。

Vt. 1. 使齐全;使完整Complete the sentences in the exercise by filling in the blanks.在空白处填充使练习中各句成为完整句。

2. 完成;结束By the end of August we had completed the work.我们到八月底就完成了这项工作。

3. 在对话中May I have the bill, madam.bill n.[C] 帐单[(+for)]; 【美】钞票; 议案,法案The store sent me a bill for $50.那家商店寄给我一张五十美元的帐单。

The House of Commons has not yet passed the bill.下议院尚未通过该议案。

教师归纳讲解,学生领会(10m)Excuse me, may I ... 打扰了,我可以…What will you order for your lunch?午餐您想点些什么?May I show you the desert menu?我可以给您看甜品菜单吗?Here you are. 给您。

Would you like some extra coffee?需要加咖啡吗?May I help you with the dish?需要我帮您夹菜…等等吗?I seem to have brought the wrong dish. I’ll get you another one.对不起我上错菜了,我去给您上新的。

Please accept our apology. 请接受我的道歉。

Garlic, ginger, toothpick, pasta, spaghetti大蒜,姜,牙签,通心粉,意大利面条(10m)1. Put the following into English:中西餐的席间服务有不同的服务礼仪和服务方法。

中餐服务要注意适度,既不能让顾客觉得受到冷落,也不能过度热情,使顾客不自然。

西餐服务要注意观察就餐过程中顾客餐具的摆放,读懂其含义,做到及时准确的服务。

2. Work in pairs and act out the dialogue with your partner on the given situations:Situation1: A customer is calling the waitress for further ordering for dishes; a customer is tired of waiting for a salad for over 20 minutes; a customer wants some extra peppers; a customer wants some more salts, etc.Situation 2: A customer is ordering some chocolate pudding and coffee. But he has waited them for over 30 minutes. The complaint comes out. The manager is trying to figure out what has gone wrong.Situation 3: A customer wants to get the bill together with the coffee after he finishes the meal. But he finds the bill has got something wrong. 学生独立完成,教师点评角色扮演,两人一组,一人扮顾客,一人扮服务员;第一轮结束后,角色交换。