Etiquette_Training

Grooming
• Hair should be clean and in place • Females: make up should be tastefully applied – Less is more • Wash your hands and groom your nails before attending an event
Meeting People
• Verbal and nonverbal behavior define social skills • Signs of good etiquette and good manners: – Effective handshakes – Good eye contact – Proper introductions – Always pay careful attention to what others are saying – Smile, be at ease, self-confident, composed – Speak well of others (regardless of your true feelings) – Look directly at a person when speaking and always use respectful words
Dining Etiquette
• Let the host take the lead
(i.e. when they unfold their napkin you do the same)
• Avoid foods that are sloppy or are hard to eat • Be polite and courteous
Attire
• A key piece to positive image • People to look to how leaders act, dress, and speak – The way we dress sends a message about the way we feel about ourselves – Select clothes with confidence and authority
Dining Etiquette
• Proper passing – Food dishes are passed from left to right – It is ok to help yourself when asked to pass a dish of food, but do not take the last helping – Among friends it is fine to be informal and use fingers to take a cookie from a plate – In more formal settings, small tongs can be used to pick up the cookie – Take only one of anything and then get seconds if there are any left
Dining Etiquette
• Eat slowly; don’t gobble up the food • When eating rolls, break off a piece of bread before buttering • Ask for far items to be passed to you; don’t reach over someone’s plate for something • Don’t pick anything out of your teeth • Always use a napkin (which should be on your lap when not in used) to dab your mouth • When at eating at someone’s home or a guest of someone in a restaurant, always thank the host and tell them how delicious it was (even if it wasn’t)
• Clothes should easily allow movement and standing – Clean; wrinkle, stain, and lint free – Shoes should be polished and clean
Attire List
• Dressy Casual – Neatly pressed and clean slacks, skirts, or dresses – Solid color t-shirts, mock turtleneck, polo shirt, collared or button down shirts/blouses • Semi-Formal – Men: neatly pressed dress pants, slacks, button shirts and ties (jackets are optional but preferred) – Ladies: evening dress, dinner dress, some pant suits • Formal – Men: tuxedos, dark suits and ties – Ladies: cocktail to floor length dresses (avoid sequins), nylons, dress shoes
Attire List
• DO NOT WEAR category – Tube/Halter tops and shirts – Dresses with spaghetti straps – Shorts, skirts or dresses that are not lower than your finger tips – Ripped jeans – Cut offs – Attire with inappropriate messages/slogans/etc. – Hats are never allowed in buildings
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Water goblet or glass
Байду номын сангаас
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3. 4. 5.
Red wine glass
White wine glass Champagne flute All-purpose glass
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1. Brandy snifter 2. White wine glass 3. Red wine glass 4. Highball glass 5. Double old-fashioned (also rocks or lowball) glass
• Be comfortable and relaxed
1.Napkin 2.Fish Fork 3.Salad Fork 4.Dinner or Main Course Fork 5.Soup Bowl & Plate 6.Dinner Plate 7.Dinner Knife 8.Fish Knife 9.Soup Spoon 10.Bread & Butter Plate 11.Butter Knife 12.Dessert Spoon and Cake Fork 13.Water Goblet 14.Red Wine Goblet 15.White Wine Goblet
Etiquette
Prepared & Presented by: Tracy Lee February 19, 2008 Conference Room, ISI-TJ Office
Statistics from 3 separate research projects by Harvard, Carnegie Foundation and Stanford Research Institute-
Success in getting, keeping and advancing in a job depends on 85% on people skills and 15% on technical knowledge and skills…
Some Basics to Remember
• Open doors for others and allow them to enter first – Hold the door open until those behind you can grab it – Say “Thank you” to someone who holds a door for you • Greet someone when come to meetings, conferences, etc. – If you are a guest, be pleasant and introduce yourself to people – Regardless of location, pick up after yourself • Wait your turn and do not interrupt others • Take compliments well. – Say “thank you” – Avoid putting yourself down or pointing out flaws • When people do things differently, be respectful
Dining Etiquette
• Napkin Etiquette – Place the napkin on your lap – Small luncheon napkins should be completely unfolded – Large dinner napkins should be folded in half lengthwise – Your napkin remains on your lap during the entire meal – Place your napkin on your chair if you leave the table during dinner. This signals to your server that you will be returning – Place your napkin neatly on the table to the right side of the plate. Do not refold the napkin, but do not leave it crumpled up, either.