5 Answer sheet for test paper of Chapter 12

Answer sheet for test paper of Chapter 12

I. Fill in the table below by giving the corresponding English or Chinese

equivalents

维修，保养 maintenance 急迫的，紧急的 urgent

紧急情况 emergency 三份 triplicate

鸽笼式柜子/架子 pigeon hole 规定 stipulate

置换，替换物 replacement 饭店范围 hotel premises

预防性的 preventive 保证，担保 warranty

survey 检查 boiler system 锅炉系统

interior 内部的 high voltage 强电工种，高压

plumber 水管工 sensor heads 传感器头

intercoms 对讲机 magnetic valve 电磁阀

drainage 排水 door stopper 门阻

II. Decide whether the following statements are true (T) or false (F)

1. T 2T 3F 4T 5T 6T

III. Choose the best answer to complete each sentence according to the text.

1D 2C 3B 4A 5A

IV. Give brief answers to the following questions.

1. Sometimes engineering tools can be damaged due to wear and tear, not

because of misuse. In this case, what shall a technician do?

The technician simply fills in Tools Disposal Application Form and asks the relative

supervisors to sign it.

2. How does Engineering plan for preventive maintenance work?

It depends on the situation. For a newly opened hotel, there is no need to make

preventive maintenance plans (PMP) in the first year since suppliers or manufacturers

usually provide one year warranty on their equipment. However Engineering needs to

make plans for the second year. For a hotel running for several years, there are

preventive maintenance plans on a weekly, monthly quarterly or yearly basis,

depending on how frequently the equipment is used.

There is a weekly survey plan for small equipment in guest areas.

3. Why does Engineering Department outsource?

Some maintenance work requires special technology and the hotel staff doesn’t have

the qualifications. Safety is another reason.

4. How is preventive maintenance plan implemented?

A plan is just a plan until put into action. One Duty Engineer oversees outsourcing

projects, is fully responsible for signing a contract, coordination work, inspection

and final payment. Supervisors from different sections usually take in charge of

maintenance work done by hotel staff and Duty Engineers supervise, spot check the

work, keep records of work done for future reference.

5. What parts are usually involved in maintaining guest rooms on a yearly basis

for Engineering Department?

There are five parts: high voltage, low voltage, air-conditioners, toilet facilities and

decoration. Many kinds of technicians and engineers: electricians, air-con

engineers, plumbers, painters, carpenters are involved in these maintenance jobs.

6. What kind of maintenance belongs to a high voltage category?

Technicians or engineers check and maintain the following:

 Doorbells, see if they are firmly fixed and check the sound when rung;

 Power switches, see if there are any scratches /nicks on the surfaces;

 Light fixtures and shades such as closet, mirror, wall, picture, lamps, see

if they are in their original positions and clean;

 Power sockets, see if they are firm, burned or damaged;

 Hair dryers and stands, see if they are firm, all switches are working

properly and there are any damages about electrical wires;

 All light bulbs, see if they are same model, size and color;

 Window openers, see if they are loose, tilted and keys are working

properly.

7. What kind of maintenance belongs to a low voltage category?

It involves:

 TV pictures, remote controls, sensor heads, cables and wires in good

working order;

 Uniform sockets for TV wires and TV signals;

 Wires for in-house music, see if background music is on and sound

boxes are properly fixed;

 Telephone (bedroom and washroom), properly connected, clear sound,

function keys work;

 Sufficient cell for magnetic doors;

 DVD players and remote controls in apartment building;

 Intercoms function properly, including pictures, sound.

8. What do air-con engineers check as they do yearly maintenance?

They check impellers, filers, magnetic valves, coil pipes on air-conditioners to see if

all are working properly and are clean.

9. What do engineers check in a guest washroom as they do yearly

maintenance?

They check basins, tubs, showers, toilet bowls, toilet buoys in water tank, drainage,

water pipes to see if everything works properly or have any damages, leakages or

foreign materials inside pipes etc. Conditions of minibar and water kettle in guest

room are also noted.

V. Critical thinking questions.

1. How does Engineering Department manage its tools?

All tools are classified and registered and a designated Storekeeper takes care of them.

Assistant Chief Engineer and Storekeeper inspects tools monthly.

Requests for tools must be authorized by Chief Engineer first. Tools are granted

after registration and receiver’s signature. Borrowing tools is usually handled by

supervisors.

Sometimes technicians are the ones who borrow from the Store.