2007年度全国职称英语等级考试综合类(B级)试题及答案

全国职称英语等级考试综合类B级试题及答案文档编制序号：[KK8UY-LL9IO69-TTO6M3-MTOL89-FTT688]2015职称英语综合类B真题及答案(完整版)第1部分词汇选项(第1~15题，每题1分，共15分)下面每个句子中均有1个词或短语划有底横线，请为每处划线部分确定一个意义最为接近的选项。

1. The organization was?bold?enough to face the press.A. pleasedB. powerfulC. brave D .sensible2. I will not?tolerate?that sort of behavior in my class.A. acceptB. controlC. observeD. regulate3. I realized to my?horror?that I had forgotten the present.A limit B. fear C. power D. fool4. Most people find?rejection?hard to accept.A. excuseB. clientC. destinyD. refusal5. She's extremely competent and?industrious.A. hardworkingB. honestC. objectiveD. independent6. The doctors did not?reveal?the truth to him.A. hide B .handle C. disclose D. establish7. He tried to?assemble?his thoughts.A. clearB. shareC. gatherD. spare8. The law carries a?penalty?of up to three years in prison.A. messageB. punishmentC. guiltD. obligation9. Prisoners were kept in the most?appalling?conditions.A. flexibleB. terribleC. reasonableD. serious10. These products are?inferior?to those we brought last year.A. poorer thanB. narrower thanC. larger thanD. richer than11. The political situation in the regionhas?deteriorated?rapidly.A. improvedB. changedC. worsenedD. developed12. There was a?simultaneous?trial taking place in the next building.A. coexistingB. fairC. full D .pubic13. They're?petitioning?for better facilities for the disabled on public transport.A. requesting B .planning C. preparing D. looking14. He said some?harsh?words about his brother.A. unkindB. properC. normalD. unclear15. We were attracted by the?lure?of quick money.A. amountB. supplyC. sumD. temp第2部分: 阅读判断(第16-22题,每题1分,共7分)下面的短文后列出了7个句子，请根据短文的内容对每个句子做出判断：如果该句提供的是正确信息，请选择A: 如果该句提供的是错误信息，请选择B; 如果该句的信息问中没有提及，请选择C。

2006年职称英语考试综合类(A级)试题及答案2006年度全国职称外语等级考试试卷第1部分：词汇选项（第1～15题，每题1分，共15分）下面每个句子中均有1个词或短语划有底横线，请为每处划线部分确定1个意义最为接近选项。

1 She was a puzzle.A girlB womanC mysteryD problemHer speciality is heart surgery.A regionB siteC platformD field3 France has kept intimate links with its former African territories.A privateB friendlyC strongD secret4 You should have blended the butter with the sugar thoroughly.A mixedB spreadC beatenD covered5 The industrial revolution modified the whole structure of English society.A destroyedB brokeC changedD smashed6 Tickets are limited and will be allocated to those who apply first.A postedB sentC handedD given7 The change in that village was miraculous.A amazingB conservativeC insignificantD unforgettable8 Customers often defer payment for as long as possible.A makeB demandC obtainD postpone9 Canada will prohibit smoking in all offices later this year.A removeB banC eliminateD expel10 She read a poem which depicts the splendor of the sunset.A declaresB assertsC announcesD describes11 From my standpoint, this thing is just ridiculous.A point of viewB fieldC knowledgeD information12 The latest census is encouraging.A statementB assessmentC countD evaluation13 The curious looks from the strangers around her made her feel uneasy.A differentB proudC unconsciousD uncomfortable14 Reading the job ad, he wondered whether he was eligible to apply for it.A ableB fortunateC competentD qualified15 He was elevated to the post of prime minister.A promotedB pulledC liftedD treated第2部分：阅读判断（第16～22题，每题1分，共7分）下面的短文后列出了7个句子，请根据短文的内容对每个句子做出判断：如果该句提供的是正确信息，请选择A；如果该句提供的是错误信息，请选择B；如果该句的信息文中没有提及，请选择C。

02年职称英语考试综合类(B级)试题及答案7第5部分：补全短文(第46～50题，每题2分，共10分)阅读下面的短文，文章中有5处空白，文章后面有6组文字，请根据文章的内容选择5组文字，将其分别放回文章原有位置，以恢复文章原貌。

请将答案涂在答题卡相应的位置上。

How to Do Well in ExamsDo not underestimate(低估)the power of revision in the days and hours before an examination．The closer you are to the exam，the more chance you have of storing and retaining cmciai information．But do not overdo it．______(46)An effective daily routine can help you through an exam period，so in the days leading up to your first exam．get into the habit of being up and ready to work by game．It can be a shock to the system after months of working to your own timetable to be mentally alert at that time if you have not prepared for it．On the day of the exam，have a good breakfast，pack two of everything you need(pens，pencils，erasers，etc．)，then make your way to the examination hall in good time______(47)Once in your seat，simply pause for a few seconds and colle．ct your thoughts．Close your eyes and take in a few slow,deep breaths to help you relax．When you turn over the test paper，spend a short period reading through all the instructions and questions，paying particular attention to key verbs such as”discuss”．”compare”and”evaluate”．______(48)It is always wise to allow 10 minutes at the end of the exam to give yourself time to go back over your answers．Once you have selected the questions you wish to tackle，begin by attempting the one you think is your strongest．It will give you more confidence when you see awell-answered question down on paper．Also remember to write clearly,and do not be afraid to express the unexpected：after all，examiners can get very bored marking stereotypical(千篇一律的)answers．______(49)If you do need something else to focus on to help you collect your thoughts，choose a fixture(固定设施)in the room，such as the ceiling一or anything else that will not allow you to be distracted．Finally，once you have finished，never hang around outside afterwards to attend the discussion by other students．______(50)A Do not arrive too early，though，as other people’s anxiety can be contagious(传染性的)，and you may suffer from undue panic．B Try not to be tempted to look at those around you,or at the clock.C When you get home，read the examination paper through and look up all the words you didn’t understand．D Sleep，exercise and relaxation are all just as important．E Map out a quick plan of points you wish to make and how much time you should spend on each question．F Go and have a well-eamed rest-then prepare for your next exam。

2007年全国职称英语等级考试（理工类A级）真题及详解第1部分：词汇选项(第1～15题，每题l分，共l5分)下面每个句子中均有1个词或短语画有底横线，请为每处画线部分确定1个意义最为接近的选项。

1.The news will horrify everyone.A.attractB.terrifyC.temptD.excite【答案】B【解析】句意：这个新闻将使每一个人都感到震惊。

horrify意为“使感到震惊；使恐惧”，与terrify(使害怕)的意思最接近。

attract吸引。

tempt诱惑；引起。

excite激起；使兴奋。

2.The article sketched the major events of the decade.A.describedB.offeredC.outlinedD.presented【答案】C【解析】句意：这篇文章概述了这十年内发生的重大事件。

sketch在句中作动词用，意为“概述”。

outline作动词用时，意思是“概述，略述”，二者意思最接近。

describe的意思是“描述”，特指用语言文字描述，描述的内容是比较详尽的，所以不能替换划线单词。

offer提供。

present呈现；介绍。

3.I won’t tolerate that kind of behavior.A.bearB.acceptC.admitD.take【答案】A【解析】句意：我将不能容忍那种行为。

tolerate的意思是“容忍，忍受”，与bear意思相同。

receive收到；接待。

admit承认。

take拿，取。

4.Their style of playing football is utterly different.A.barelyB.scarcelyC.hardlyD.totally【答案】D【解析】句意：他们踢球的风格完全不一样。

utterly是个副词，意为“完全地”。

totally 的意思是“完全地”，二者意思相同，可以代替utterly。

2007年职称英语（综合类）A级真题试卷(题后含答案及解析)题型有：1. 词汇选项 2. 阅读判断 3. 概括大意与完成句子 4. 阅读理解 5. 补全短文6. 完形填空词汇选项(第1-15题，每题1分，共15分)下面每个句子中均有1个词或短语在括号中，请为每处括号部分的词汇或短语确定1个意义最为接近选项。

1．The news will horrify everyone.A．attractB．terrifyC．temptD．excite正确答案：B2．The article sketched the major events of the decade.A．describedB．offeredC．outlinedD．presented正确答案：C3．I won’t tolerate that kind of behavior.A．bearB．acceptC．admitD．take正确答案：A4．Their style of playing football is utterly different.A．barelyB．scarcelyC．hardlyD．totally正确答案：D5．Her sister urged her to apply for the job.A．advisedB．causedC．forcedD．promised正确答案：A6．Even sensible men do absurd things.A．unusualB．ridiculousC．specialD．typical正确答案：B7．She bumped into her boyfriend in town this morning. A．walkedB．cameC．fledD．ran正确答案：D8．This sort of thing is bound to happen.A．sureB．quickC．fastD．swift正确答案：A9．At the age of 30, Hersey suddenly became a celebrity. A．bossB．managerC．starD．dictator正确答案：C10．He cannot discriminate between a good idea and a bad one. A．judgeB．assessC．distinguishD．recognize正确答案：C11．They are concerned for the fate of the forest and the Indians who dwell in it.A．liveB．sleepC．hideD．gather正确答案：A12．The index is the government’s chief gauge of future economic activity.A．methodB．measureC．wayD．manner正确答案：B13．The architecture is harmonious and no building is over six-storey high.A．old-fashionedB．traditionalC．conventionalD．balanced正确答案：D14．The food is inadequate for ten people.A．demandedB．qualifiedC．insufficientD．required正确答案：C15．She persevered in her ideas despite obvious objections raised by friends.A．persistedB．insistedC．resistedD．suggested正确答案：A阅读判断(第16-22题，每题1分，共7分)下面的短文后列出了7个句子，请根据短文的内容对每个句子做出判断：如果该句提供的是正确信息，请选择A；如果该句提供的是错误信息，请选择B；如果该句的信息文中没有提及，请选择C。

职称英语综合类B级-52(总分：100.00，做题时间：90分钟)一、第1部分：词汇选项(总题数：15，分数：15.00)1.We all think that Mary's husband is a very boring person,A. shyB. stupidC. dullD. selfish（分数：1.00）A.B.C. √D.解析：2.The construction of the railway is said to have been terminated.A. resumedB. put an end toC. suspendedD. re-scheduled（分数：1.00）A.B. √C.D.解析：terminate这个动词意为“结束”，可作及物或不及物动词用，如：We have decided to terminate our contract with your company. (我们已决定终止与贵公司的合同。

) The forest terminates in a forest．(路的尽头是树林。

) put an end to是个动词短语，如：Finally they put an end to the long-standing disputes. (最后他们终于结束了长期的争端。

) resume (中断后重又开始)，suspend(暂时中断)，re-schedule(重新制定时间表)这三个动词都可以和construction搭配，但词义和terminate不相近。

3.The fuel tanks had a capacity of 140 liters.A. functionB. abilityC. powerD. volume（分数：1.00）A.B.C.D. √解析：4.All living organisms, regardless of their unique identity, have certain logical, chemical, and physical characteristics in common.A．as a result of B．consideringC．on purpose D．whatever（分数：1.00）A.B.C.D. √解析：[解析] 本句意思：不考虑其独特性，所有生物都有逻辑、化学和物理上共同的特性。

人力资源管理师三级复习要点2010.5：第一章简答题、计算题一、工作岗位分析信息的主要来源..选择题1．书面资料；在企业中;一般都保存各类岗位现职人员的资料记录以及岗位责任的说明..例如：组织中现有的岗位职责、供招聘用的广告等..2．任职者的报告；可通过访谈、工作日志等方法得到任职者的报告..3．同事的报告；可以从任职者的上级、下属等处获得资料..这些资料可以弥补其他报告的不足..4．直接的观察；尽管岗位分析人员出现在任职者的工作现场对于任职者会造成一定的影响;但这种方法仍能提供一些其他方法所不能提供的信息二、工作分析的概念、内容及作用1、概念：工作岗位分析是对各类工作岗位的性质任务;职责权限;岗位关系;劳动的条件和环境;以及员工承担本岗位工作应具备的资格条件所进行的系统研究;并制定工作说明说等岗位人事规范的过程2、内容：1完成岗位调查取得相关的信息;对岗位的时间;空间范围做出科学的界定;然后再对岗位内在活动进行系统的分析;并做出概括和总结2界定岗位的工作范围和内同;提出岗位员工应具备的资格条件3将上述岗位分析的研究果;制定成工作说明书等人事文件3、作用：1、岗位分析为企业选拔、任用合格的员工奠定了基础..2、岗位分析为员工考核、晋升提供了依据..3、岗位分析成为企业改进岗位设计、优化劳动环境的必要条件..4、岗位分析是企业制定有效的人力资源计划;进行人才预测的重要前提..5、岗位分析是岗位评价的基础;而岗位评价又是建立、健全企业薪酬制度的重要步骤..三、岗位规范与工作说明书的区别..岗位规范与工作说明书即相互联系;又存在一定的区别：1从涉及的内容来看：工作说明书是以岗位的事和物为中心;对岗位的内涵进行深入分析;而岗位规范所覆盖的范围;涉及的内容比工作说明书要广泛的多;只是其中内容有所交叉..2岗位规范与工作说明书所突出的主体不通;岗位规范是在岗位分析的基础上;为员工的招收;考核;培训;选拔;任用提供依据;而工作说明书则是岗位进行系统全面的剖析;工作岗位规范是工作说明书的组成部分..3从具体的结构形式看;工作说明书一般不受标准化原则的限制;而岗位规范一般是有企业单位职能部门按企业标准化原则;统一制定发布执行的..四、改进工作岗位设计的基本内容..多选、简答1、工作扩大化和丰富化2、岗位工作满负荷3、岗位工时制度4、劳动环境的优化五、工作岗位说明书的概念、内容P61、基本资料..主要包括岗位名称、岗位等级即岗位评价的结果、岗位编码、定员标准、直接上下级和分析日期等方面识别信息..2、岗位职责..主要包括职责概述和职责范围..3、监督与岗位关系..说明本岗位与其他岗位之间在横向与纵向上的联系..4、工作内容和要求..它是岗位职责的具体化;即对本岗位所要从事的主要工作事项作出的说明..5、工作权限..为了确保工作的正常开展;必须赋予每个岗位不同的权限;但权限必须与工作责任相协调、相一致..6、劳动条件和环境..它是指在一定时间空间范围内工作所涉及的各种物质条件..7、工作时间..包含工作时间长度的规定和工作轮班制的设计等两方面内容..8、资历..由工作经验和学历条件两方面构成..9、身体条件..结合岗位的性质、任务对员工的身体条件做出规定;包括体格和体力两项具体的要求..10、心理品质要求..岗位心理品质及能力等方面要求;应紧密结合本岗位的性质和特点深入进行分析;并作出具体的规定..11、专业知识和技能要求..12、绩效考评..从品质、行为等多个方面对员工进行全面的考核和评价..六、工作岗位设计的基本原则..选择题1、明确任务目标原则2、合理分工协作原则3、责权利相对应原则4、因事设岗原则七、工作岗位设计的基本方法及分析工具：程序分析、动作研究P19传统的方法研究技术传统的方法研究技术;是运用调查研究的实证方法;对现行岗位活动的内容和步骤;进行全面系统的观察、记录和分析;找出其中不必要不合理的部分;寻求构建更为安全经济、简便有效作业程序的一种专门技术..包括：1、程序分析..2、动作研究..现代工效学的方法现代工效学的方法;是研究人们在生产劳动中的工作规律、工作方法、工作程序、细微动作、作业环境、疲劳规律、人机匹配;以及在工程技术总体设计中人机关系的一门科学..其他可以借鉴的方法对企业的岗位设计来说;除了上述可采用的两种方法之外;最具现实意义的是工业工程所阐明的基本理论和基本方法..八、企业定员的基本原则..1、定员必须以企业生产经营目标为依据；2、定员必须以精简、高效、节约为目标；3、各类人员的比例关系要协调；4、要做到人尽其才、人事相宜；5、要创造一个贯彻执行定员标准的良好环境；6、定员标准应适时修订..九、定员的五种方法;适用条件;计算方法P28、P38某类岗位用人数量=某类岗位制度时间内计划工作任务总量 / 某类人员工作劳动效率按劳动效率定员是根据生产任务和工人的劳动效率、出勤率来计算定员人数..定员人数=计划期生产任务总量 / 工人劳动效率*出勤率按设备定员是根据设备需要开动的台数和开动的班次、工人看管定额;以及出勤率来计算定员人数定员人数=需要开动设备台数*每台开动的班次 / 工人看管定额*出勤率按比例定员按照与企业员工总数或某一类人员总数的比例;来计算某类人员的定员人数..按岗位定员是根据岗位的多少;以及岗位的工作量大小来计算定员人数..班定员人数=共同操作各岗位生产工作时间的总和 / 工作班时间—个人需要与休息宽放时间按组织机构;职责范围和业务定员主要适用于企业管理人员和工程技术人员的定员..十、企业定员标准的概念与分级分类..P371、定员标准是由劳动定额定员标准化主管机构批准;发布;在一定范围内对劳动者所作的统一规定..2、分级按管理体制分1.国家劳动定员标准2.行业劳动定员标准3.地方劳动定员标准4.企业劳动定员标准分类按定员标准综合程度分1.单项定员标准详细定员标准;以某类岗位、设备、产品或工序为对象制定标准2.综合定员标准概略定员标准;以某类人员乃至企业全部人员为对象制定标准按定员具体形式分1.效率定员标准2.设备定员标准3.岗位定员标准4.比例定员标准5.职责分工定员标准..十一、劳动定员标准设计要求原则;包含的内容P38-391、定员水平要科学、先进、合理2、依据要科学3、方法要先进4、计算要统一5、形式要简化6、内容要协调十二、制度规范的类型1、企业基本制度;企业基本制度是企业的宪法2、管理制度;是对企业管理各基本方面的规定的活动框架;调剂集体协作行为的制度..3、技术规范;是设计某些技术标准;技术规程的规定..4、业务规范;针对业务活动过程中那些大量存在;反复出现;有能摸索出科学处理办法的事务所指定的业务处理规定..5、行为规范;在企业组织当中;有些制度规范涉及了个人行为;还有一些规范是专门针对个人行为专门制定的..十三、人力资源管理制度规划的原则1、共同发展原则2、适合企业的特点3、学习与创新并重4、符合法律规定5、于集体合同协调一致十四、审核人工成本预算的方法..1.注重内外部环境变化;进行动态调整1关注政府发布的年度工资指导线;即基准线、预警线和控制下线来衡量本企业生产经营状况2.定期进行工资水平市场调查;了解同类企业工资变化3.关注消费物价指数2.注重比较分析费用使用趋势3.保证企业支付能力和员工利益..十五、审核人力资源管理费用预算的方法..1、首先要认真分析人力资源管理各方面活动及其过程;然后确定需要哪些资源、多少资源给予支持如人力资源、财务资源、物质资源..2、在审核费用时;首先要认真分析人力资源管理各方面活动及其过程;然后确定在这些活动及其过程中;都需要哪些资源、多少资源给予支持如人力资源、财务资源、物质资源..这些费用预算与执行的原则是“分头预算;总体控制;个案执行”;公司根据上年度预算与结算的比较情况提出一个控制额度..第二章计算题、图表分析题、简答题考试指南：P115;116一、内、外部招聘方法比较分析P62-641、内部招募的主要方法内部招募：一推荐法；二布告法；三档案法..优点：了解全面;准确性高激励性强;适应性快;使组织培训投资得到回报;费用较低缺点：来源局限、抑制创新;“近亲繁殖”;可能造成内部矛盾2、外部招募的主要方法外部招募：一发布广告；二借助中介；职业介绍机构猎头公司、劳务市场、人才交流中心针对性强、费用低、招聘洽谈会应聘者集中;选择余地大;有时难以招聘到高级人才三校园招聘；适合招聘大批初级技术人员四网络招聘；成本低、选择余地大、涉及范围广、方便快捷、不受地点和时间限制、申请书等资料的储存、分类、处理和检索更便捷和规格化..五熟人推荐..六行业协会优点：来源广;余地大;利于召到一流人才；带来新思想、新方法；树立企业形象；可平息或缓和内部竞争者之间的矛盾；节省培训投资缺点：筛选难度大；进入角色慢；招募成本大；决策风险大；可能影响内部员工积极性不同招聘方法适用的招聘对象：发布广告：中下级人员借助一般中介机构：中下级人员猎头公司：热门、高级、尖端人员上门招聘：初级专业人员熟人推荐：专业人员、一般人员二、选择招聘渠道的主要步骤..1、分析单位的招聘要求；2、分析招聘人员的特点；3、确定适合的招聘来源；4、选择适用的招聘方法；5、选择对应的媒体发布信息；6、收集应聘者资料三、参加招聘会的主要程序..1、准备展位2、准备资料和设备3、招聘人员的准备4、于协作方沟通联系5、招聘会后的工作四、如何筛选简历和申请表..1、筛选简历一分析简历结构；二审察简历的客观内容；三判断是否符合岗位技术或经验要求；四审查简历中的逻辑性；五对简历的整体印象..2、筛选申请表的方法方法：筛选申请表的方法一判断应聘者的态度；二关注与职业相关的问题；三注明可疑之处..五、笔试、面试如何改进和提高..六、员工招聘活动评估1、成本效用评估P83是对招聘成本所产生的效果进行分析招聘成本效益评估是坚定招聘效率的一个重要指标..1、招聘成本;一部分是直接成本一部分是间接费用 2、成本效用评估 3、招聘收益成本比..2、数量与质量的评估P841、数量评估：录用员工数目的评估是对招聘工作的有效性检验的一个重要方面..2、质量评估：录用人员的质量评估实质上是对录用人员在人员选拔过程中对其能力、潜在、素质等进行的各种测试与考核的延续..录用质量是对员工绩效行为;实际力;工作潜力的评估;是对招聘工作成果和方法的有效性检验的另外一个方面招聘任务3、信度与效度的评估P84信度是指测试结果的可靠性和一致性;信度分为稳定系数、等值系数、内在一致系数效度即有效性和精确性;分为预测效度、内容效度、同侧效度七、人员录用的主要策略、特点;计算;表2-1P821多重淘汰式：每种测试方法都是淘汰性的;应聘者必须在每种测试中都达到一定水平方能合格2补偿式：不同测试的成绩可以互为补充;最后根据应聘者在所有测试中的总成绩作出录用决策3结合式：有些测试是淘汰性的;有些是可以互为补偿的;应聘者通过淘汰性的测试后;才能参加其他测试八、企业如何改进劳动分工——对过细的劳动分工进行改进..1扩大业务法2充实也无法3工作连贯法4轮换工作法5小组工作法6兼岗兼职7个人包干负责九、5S管理..整理、整顿、清扫、清洁、素养十、工作轮班的组织形式；排班方法P107四班三运转：也叫四三制;其轮休制是以八天为一个循环期;组织四个轮班;实行早、中、夜三班轮流生产;保持设备连续生产不停;工人每八天轮休两天的轮班工作制度..也可安排工作三天休息一天;或工作九天休息三天;从循环期上看;可分为四天、八天、十二天等形式..在实行每周40小时的工时制度下;企业采用本轮班方法时;每个月需要安排一个公休日..五班四运转：即五班轮休制;它是员工每工作十天轮休两天的轮班制度..以十天为一个循环期;组织五个轮班;实行早、中、夜三班轮流生产;保持设备连续生产不停;并每天安排一个副班;按照白天的正常时间上班;负责完成清洗设备、打扫卫生、维护环境等辅助性、服务性工作任务..第三章方案设计题、简答题1、培训管理的四个阶段..2、培训需求信息的收集方法..3、培训评估P1434、评估表：方案设计P142-1435、培训方法的应用P157案例分析法、事件处理法P158-1596、培训风险管理制度P165第四章案例分析题、简答题1、绩效管理的5个阶段P170;尤其应注意考评阶段的组织实施工作..2、选择绩效考评方法时;应考虑因素3个P1733、在设计考评方法时的基本原则P174第五章绩效面谈种类、绩效反馈P1854、提高绩效面谈有效性的具体措施或方法P1865、绩效考评方法进行分析..第六章计算题、简答题1、制定企业薪酬管理制度的基本依据P2142、单项工资管理制度制定的基本程序：四点P2173、常用工资管理制度的制定程序P2174、表5-25;表5-26;计算、排序;决定岗位工资差别P239-2405、员工福利管理..第七章案例分析题1、集体合同、企业民主管理制度..2、劳动关系变更、劳动合同变更引发的争议3、工伤致残的劳动争议4、工伤等级十级P313;更等级的待遇、适用期限答题表述：这是一个……引发的劳动争议案例参考题目一、简答1、在进行工作岗位分析时;应掌握工作岗位的哪些基本特点2、如何提高绩效面谈的有效性二、方案设计题1、工作轮班制的组织形式及排班方法符合新劳动合同法2、如何运用事件处理法或案例分析法展开员工培训3、设计培训评估表某外贸企业为提升企业的竞争力．针对部分业务人员进行了为期三天的商务礼仪培训．希望通过培训使每个学员能运用规范的商务礼仪来进行各种商务活动;塑造良好的企业形象..培训结束后人力资源部门为了解受训者对培训项目的感性认识;同时为将来课程的改进收集信息;要求受训者填写培训课程评估表．请根据上述情况;为该企业设计一份培训课程评估表..三、计算题1、岗位等级评价P240四、案例分析题案例1某公司又到了年终绩效考核的时候;从主管人员到员工每个人都很紧张;大家议论纷纷..公司采用强制分布式的末位淘汰法;到年底根据员工的表现;将每个部门的员工划分为A 、B 、C 、D 、E 五个等级..分别占10%、20 ％、40%、20 ％、l0%;如果员工有一次被排在最后一级;工资降一级;如果有两次排在最后一级;则下岗进行培训;培训后根据考察的结果再决定是否上岗;如果上岗后再被排在最后10% ;则被淘汰;培训期间只领取基本生活费..主管人员与员工对此都有意见;但公司强制执行..财务部主管老高每年都为此煞费苦心;把谁评为E 档都不合适..该部门是职能部门;大家都没有什么错误;工作都完成得很好..去年;小田有急事;请了几天假;有几次迟到了;但是也没耽误工作..老高没办法只好把小田报上去了..为此小田到现在还耿耿于怀;今年不可能再把小田报上去了..那又该把谁报上去呢请回答下列问题：1财务部是否适合采用强制分布法进行绩效考评为什么 9 分2强制分布法有何优点和不足 11分案例2参见考试指南案例32006年3月10日振兴公司与公司工会推选出的协商代表经过集体协商;签订了一份集体合同草案;双方首席代表签字后;该草案经五分之四的职工代表通过..其中;关于工资和劳动时间条款规定：公司所有员工每月工资不得低于1300元;每天工作用8小时..同年3月17日振兴公司将集体合同将集体合同文本及说明材料报送当地劳动和社会保障局登记、审查、备案;劳动和社会保障局在15日内未提出异议..所以;2006年4月2日;振兴公司和工会以适当的方式向各自代表的成员公布了集体合同..2006年5月;刘某应聘于振兴公司;公司于当年5月18日与刘某签订了为期2年的劳动合同;合同规定其每月工资1000元;每天只需工作6小时..1个多月后;刘某在与同事聊天时偶然得知公司与工会签订了集体合同;约定员工每月工资不得低于1300元..刘某认为自己的工资标准低于集体合同的约定;于是与公司交涉;要示提高工资;但公司始终不同意;刘某不服;于2006年7月中旬;向当地劳动争议仲裁委员会提起申诉;要示振兴公司按照集体合同规定的月工资标准1300元履行劳动合同;并补足2006年5月至2006年7月低于集体合同约定的月工资标准部分的劳动报酬..如果您是当地劳动争议仲裁人员;您如何进行裁决 20分评分标准：P28320分1这是一起因集体合同与劳动合同有出入而引发的劳动争议;主要涉及集体合同的订立、生效以及劳动合同和集体合同的约束力等内容.. 3分2本案例订立集体合同的过程中;振兴公司的工会推选了协商代表;就员工最低工资、劳动时间等达成了一致;并经2/3以上职工代表审议通过;因此;振兴公司集体合同的订立程序是符合法律、法规相关规定的.. 3分3本案例中;振兴公司将双方签订后的集体合同报送到劳动行政部门;劳动行政部门自收到集体合同文本之日起15日内未提出异议;因此该集体合同即行生效.. 3分4本案中;振兴公司与刘某签订劳动合同时;该公司与工会签订的集体合同已经生效;所以;集体合同对刘某同样具有效力..同时刘某与公司签订的劳动合同中约定的工资报酬低于集体合同中约定的标准;因此该项的规定无效.. 3分综上所述;劳动争议仲裁委员会应该做出以下裁决：1振兴公司补发刘某2个月的工资差额：即1300－1000×2=600元.. 3分2在劳动合同剩余期限内;振兴公司应当每月按照不低于1300元的标准;支付刘某的工资；3分3振兴公司与刘某所订立的劳动合同依然有效;除工资条款外;其他条款不变..2分案例4李某2000年被甲公司雇佣;井与公司签订了劳动台同;其工作岗位是在产生大量糟尘的生产车间-李某上班后;要求发给劳动保护用品．被公司以资金短缺为由拒绝..李某于2006年初生病住院..2006年3月;经承担职业病鉴定的医疗卫生机构诊断;李某被确诊患有尘肺病..出院时-职业痛鉴定机构提出事某不应再从事原岗位工作..李某返回公司后．要求调到无粉尘环境的岗位工作;井对其尘肺病进行疗养和治疗．但公司3个月后仍没有为其更换工作岗位．也未对其病进行治疗当李某再次催促公司领导调动工作岗位时;公司以各岗位满员．不好安排别的工作为由;让其继续从事原工作．李某无奈．向当地劳动争议仲裁委员会提出申诉．要求用人单位为其更换工作岗位．对其尘肺病进行疗养和治疗．并承担治疗和疗养的费用..请分析本寨倒-指出甲公司的做法违背了哪些劳动法律法规应该如何正确解决15分评分标准：P31115分1本案例是因用人单位违反劳动安全卫生法规．不对职工实施劳动安全保护而引发的劳动争议案什.. 3分2按照劳动法有关规定．劳动者有获得劳动安全保护的权利..公司没有为李某提供必要的劳动保护用品;违反了劳动安全卫生法规;公司必须发给李某劳动保护用品..3分3劳动者因患职业病需要暂停工作接受工伤医疗的期间为停工留薪划..劳动者在评定伤残等级后;劳动者在停工留薪期满后仍需治疗的．继续享受工伤医疗待遇.. 3分4本案中李某被职业病鉴定机构确诊为尘肺病．患有尘肺病的劳动者有权享受职业病待遇..李某在暂停工作接受工伤医疗期间;公司应给予李某停工留薪待遇..同时;在医疗期终结后;公司依据劳动鉴定委员会的伤残鉴定等级;支付李某一次性伤残补助金..3分5本寨中李某被确诊为职业病后;即向公司提出调离岗位的请求..李某的要求是正当合理的..本案中公司在李某提出调离要求3个月后;仍不调换李某的工作岗位;这是违法的..公司应为李某调换工作岗位;井承担在此期间的治疗费用.. 3分选择题：第一章1、人力资源规划的内容2、岗位规范的主要内容3、改进工作岗位设计的基本内容4、劳动定员标准5、审核人力资源费用预算的方法..6、人力资源管理制度规划的原则..第二章1、招聘方法比较分析2、笔试、面试比较分析3、员工招聘活动的评估4、人员配置原理5、劳动分工6、“5S”活动7、轮班制第三章1、培训需求的层次分析2、培训需求实施程序3、培训需求信息的收集方法4、培训需求分析模型5、培训效果的评估6、培训方法的分类、比较7、培训制度第四章1、绩效管理系统设计2、绩效管理流程3、绩效面谈4、绩效改进的方法与策略5、绩效管理中的矛盾冲突与解决方法6、绩效评估方法的分析、比较第五章1、薪酬内涵、实质2、薪酬水平的影响因素3、薪酬管理的基本原则4、薪酬制度设计的基本要求5、工资奖金调整的方式6、工作岗位评价的特点、原则及基本功能7、作岗位评价的要素8、工作岗位评价方法分析、比较9、人工成本及构成;10、确定合理人工成本应考虑的因素11、人工成本核算方法12、社会保障概念、构成及计算第六章1、劳动关系概念2、劳动法律关系的含义和特征3、劳动法律关系的构成要素4、劳动关系调整的方式5、集体合同的内容、特征6、订立集体合同应遵循的原则7、签订集体合同的程序、生效8、内部劳动规则的特点9、企业内部民主管理的形式10、工时、最低工资标准11、工伤管理。

职称英语综合类B级真题（完型填空）第6部分：完形填空(第51~65题，每题1分，共15分)下面短文有15处空白，请根据短文内容为每处空白确定1个选项。

The Internet HouseA leading British building and design company has just announced their plans for the home of the future. The new design,_____(51)as the “Internet House, h as five bedrooms, plenty of bathrooms and a double garage. But these are not the main selling _____(52),for it is the ￡25000_____(53)of automation that makes this house really different.It will be _____(54),for people who have plenty of money, but not a great _____(55)of time; young professionals in other words. They are likely to be _____(56)to the idea of a microwave that provides easy-to-cook _____(57)via the Internet and cooker that switches itself on or off at a command received via e-mail.All the appliances in the house,_____(58)the heating and lighting controls, are linked together _____(59)means of a gadget(小装置)called a “router ”。

职称英语综合类B级阅读理解历年真题及解析阅读理解第一篇Human Space ExplorationWhile scientists are searching the cause of the Columbia disaster, NASA is moving ahead with plans to develop a new craft that would replace shuttles (航天飞机) on space station missions by 2012 and respond quickly to space station emergencies.The space agency released the first set of mission needs and requirements several days ago for the orbital space plane (轨道航天飞机) , which would be designed to transport a crew of four to and from the International Space Station.Although it includes few specifics, the plan states the orbiter (轨道航天飞机) will be safer,cheaper and require less preparation time than the shuttle. It would be able to transport four crew members by 2012--though it would be available for rescue missions by 2010. NASA says the craft should be able to transport injured or ill space station crew members to “definitive (决定性的) medical care” within 24 hours.The release of the requirements showed NASA remains focused on the long-term priorities of space exploration, even as questions exist concerning the loss of Columbia and its seven-member crew on February 1st,2003.Experts at Marshall Space Flight Center in Huntsville, Alabama, have been working for years on a successor to the shuttle. The project, known as the Space Launch Initiative (倡议) , was divided last year into two parts--one focusing on a future launch vehicle, the other on a space station orbiter. The orbiter is expected to be ready sooner.The program’s managers say NASA officials have told them not to alter Space Launch Initiative in light of the Columbia disaster.U. S. President George W. Bush asked Congress for about US$1 billion for Space LaunchInitiative in 2004, funds that would be almost equally split between the Orbital Space Plane and Next Generation Launch Technology.1.NASA plans to design the new space craft to__________.A. control the International Space Station.B. carry astronauts to the International Space Station.C. transport equipment to the International Space Station.D. train astronauts in space flights.2.Besides its main mission, the orbiter would also be used as__________.A. a medical research center.B. a space station.C. a space ambulance.D. a passenger plane.3.The design of the orbiter indicates__________.A. NASA’s determination to continue space exploration.B. NASA’s disadvantage in space technology.C. the great pressure from Congress on NASA.D. a heavy defeat for NASA.4.When did NASA start working on a successor to the shuttle?A. One year before the Columbia disaster.B. One year after the Columbia disaster.C. Immediately after the Columbia disaster.D. Years before the Columbia disaster.5.According to the passage, the 1 billion funds, if granted, would__________.A. be used to rebuild the International Space Station.B. be awarded to the scientists working at NASA.C. be shared by the two projects under the Space Launch Initiative.D. be spent on the investigation of the Columbia disaster.第二篇Oil Exploitation Beneath ANWR’S Frozen EarthIs there enough oil beneath the Arctic National Wildlife Refuge (保护区) (ANWR) to help secure America’s energy future? Preside nt Bush certainly thinks so. He has argued that tapping ANWR’s oil would help ease California’s electricity crisis and provide a major boost to the country’s energy independence. But no one knows for sure how much crude oil lies buried beneath the frozen earth with the last government survey, conducted in 1998, projecting output anywhere from 3 billion to 16 billion barrels.The oil industry goes with the high end of the range, which could equal as much as 10% of U.S. consumption for as long as six years. By pumping more than 1 million barrels a day from the reserve for the next two or three decades, lobbyists claim, the nation could cut back on imports equivalent to all shipments to the U.S. from Saudi Arabia. Sounds good. An oil boom would also mean a multibillion-dollar windfall (意外之财) in tax revenues, royalties ( 开采权使用费) and leasing fees for Alaska and the Federal Government. Best of all, advocates of drilling say, damage to the environment would be insignificant. “We’ve never had a document case of o il rig chasing deer out onto the pack ice.” says Alaska State Representative Scott Ogan.Not so fast, say environmentalists. Sticking to the low end of govemment estimates,the National Resources Defense Council says there may be no more than 3.2 billion barrels of economically recoverable oil in the coastal plain of ANWR, a drop in the bucket that would do virtually nothing to ease America’s energy problems. And consumers would wait up to a decade to gain any benefits, because drilling could begin only after much bargaining over leases,environmental permits and regulatory review. As for ANWR’s impact on the California power crisis, environmentalists point out that oil is responsible for only 1% of the Golden State’s electricity output and just 3% of the nation’s.1.What does President Bush think of tapping oil in ANWR?A. It will exhaust the nation’s oil reserves.B. It will help secure the future of ANWR.C. It will help reduce the nation’s oil imports.D. It will increase America’s energy consumption.2.We learn from the second paragraph that the American oil industry__________.A. believes that drilling for oil in ANWR will produce high yields.B. tends to exaggerate America’s reliance on foreign oil.C. shows little interest in tapping oil in ANWR.D. expects to stop oil imports from Saudi Arabia.3.Those against oil drilling in ANWR argue that__________.A. it can cause serious damage to the environment.B. it can do little to solve U.S. energy problems.C. it will drain the oil reserves in the Alaskan region.D. it will not have much commercial value.4.What do the environmentalists mean by saying “Not so fast” (Line 1, Para.3)?A. Oil exploitation takes a long time.B. The oil drilling should be delayed.C. Don’t be too optimistic.D. Don’t expect fast returns.5.It can be leamed from the passage that oil exploitation beneath ANWR’s frozen earth__________.A. remains a controversial issue.B. is expected to get under way soon.C. involves a lot of technological problems.D. will enable the U.S. to be oil independent.第三篇A Tale of Scottish Rural LifeLewis Grassic Gibbon’s Sunset Song (1932) was voted “the best Scottish novel of all time” by Scotland’s reading public in 2005. Once considered shocking for its frank description of aspects of the lives of Scotland’s poor rural farmers, it has been adapted for stage, film, TV and radio in recent decades.The novel is set on the fictional estate of Kinraddie, in the farming country of the Scottish northwest in the years up to and beyond World War I. At its heart is the story of Chris, who is both part of the community and a little outside it.Grassic Gibbon gives us the most detailed and intimate account of the life of his heroine ( 女主人公) . We watch her grow through a childhood dominated by her cruel but hard-working father;experience tragedy (her mother’s suicide and murder of her twin children); and learn about her feelings as she grows into a woman. We see her marry, lose her husband, then marry again. Chris has seemed so convincing a figure tosome female readers that they cannot believe that she is the creation of a man.But it would be misleading to suggest that this book is just about Chris. It is truly a novel of a place and its people. Its opening section tells of Kinraddie’s long history, in a language that imitates the place’s changing patterns of speech and writing.The story itself is amazingly full of characters and incide nts. It is told from Chris’ point of view but also from that of the gossiping community, a community where everybody knows everybody else’s business and nothing is ever forgotten.Sunset Song has a social theme too. It is concerned with what Grassic Gibbon perceives as the destruction of traditional Scottish rural life first by modernization and then by World War I.Gibbon tried hard to show how certain characters resist the war. Despite this, the war takes the young men away, a number of them to their deaths. In particular, it takes away Chris’ husband,Evan Tavendale: The war finally kills Euan, but not in the way his widow is told. In fact, the Germans aren’t responsible for his death, but his own side. He is shot because he is said to have run away from a battle.If the novel is about the end of one way of life it also looks ahead. It is a “Sunset Song” but is concerned too with the new Kinraddie, indeed of the new European world. Grassic Gibbon went on to publish two other novels about the place that continue its story.1.What is Sunset Song mainly about?A. The First World War.B. The beauty of the sunset.C. The new European world.D. The lives of rural Scottish farmers.2.Which statement is NOT true of Chris?A. She is the heroine, of Sunset Song.B. She had a miserable childhood.C. She is the creation of a man.D. She married only once.3.What is the opening section of the novel mainly concerned with?A. The climate of Kinraddie.B. The history of Kinraddie.C. The geography of Kinraddie.D. The language spoken in Kinraddie.4.Who killed Chris’ husband, Evan?A. His own troops.B. The French army.C. The Germans.D. The Russian soldiers.5.The word “‘Sunset” in the title of this novel most probabl y meansA. the end of the heroine’s life.B. the end of the story.C. the end of the traditional way of life.D. the end of the day.答案与解析第一篇1．B。

2007年职称英语（综合类）C级真题试卷(题后含答案及解析)题型有：1. 词汇选项 2. 阅读判断 3. 概括大意与完成句子 4. 阅读理解 5. 补全短文6. 完形填空词汇选项(第1-15题，每题1分，共15分)下面每个句子中均有1个词或短语在括号中，请为每处括号部分的词汇或短语确定1个意义最为接近选项。

1．At midnight, we were aroused by a knock at the door.A．irritatedB．awakenedC．arisenD．annoyed正确答案：B2．She was awarded a prize for the film.A．givenB．rewardedC．sentD．reminded正确答案：A3．Smoking will be banned in all public places here.A．forbiddenB．allowedC．permittedD．promoted正确答案：A4．That guy is intelligeng but a bit dull.A．strangeB．specialC．quietD．boring正确答案：D5．She is a highly successful teacher.A．fairlyB．ratherC．veryD．moderately正确答案：C6．We should not sacrifice environmental protections to foster economic growth.A．reduceB．promoteC．realizeD．give正确答案：B7．There is a growing gap between the rich and the poor.A．conflictB．tensionC．gulfD．confrontation正确答案：C8．I am very grateful to you for your assistance.A．helpfulB．hopefulC．pitifulD．thankful正确答案：D9．You will be meeting her presently.A．shortlyB．currentlyC．latelyD．probably正确答案：A10．Attitudes to mental illness have shifted in recent years.A．displayedB．shownC．changedD．demonstrated正确答案：C11．I have been trying to quit smoking.A．give upB．pick upC．build upD．take up正确答案：A12．Relief workers were shocked by what they saw.A．movedB．touchedC．surprisedD．worried正确答案：C13．The weather is a constant subject of conversation in Britain. A．questionB．problemC．titleD．topic正确答案：D14．This is not typical of English, but is a feature of the Chinese language. A．particularB．characteristicC．remarkableD．idiomatic正确答案：B15．It is virtually impossible to persuade him to apply for the job. A．simplyB．almostC．totallyD．completely正确答案：B阅读判断(第16-22题，每题1分，共7分)下面的短文后列出了7个句子，请根据短文的内容对每个句子做出判断：如果该句提供的是正确信息，请选择A；如果该句提供的是错误信息，请选择B；如果该句的信息文中没有提及，请选择C。