为什么此项任务对我们和客人都非常重要？

Answers: 答案

1.We must provide an accurate and efficient service to the guest.

我们必须为我们的客人提供准确高效的服务。

2.Avoid guest complaint.

避免投诉。

3.We must strictly follow the accounting procedure for any charges.

我们必须严格遵守财务制度。

4.Be as professional as possible to handle the late charge with the guest.

推迟付账程序一定尽可能专业的执行标准。

Summary questions: 总结问题

1.What can be the reasons that a guest leaves the hotel without settling all his charges?

如果客人没结账就离开酒店，原因是什么?

2.Why do I have to verify the guest’s information before I progress the charge?

结账之前为什么我们要确认客人信息?

3.Why do I need to print the folio?

为什么我们需要打印账单？

4.Why do I have to raise a credit card voucher for the late charge?

为什么我们要积累推迟付账的信用卡单？

5.Why does the Assistant Manager need to supervise the late charge process?

为什么值班经理或者主管需要主管推迟付账？

Now ask the Trainee to practice the Task from start to end to test competency. 现在让培训生去练习此部分从开始到结束