1.亚马逊卖家发货到达时间邮件模板
Dear___,
Thankyousomuchforyourgreatsupportonus.
Usuallyittakesabout7-12daysfortheitemtoreachyou.
Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.
Bestregards
2.回复买家询问物流情况的邮件模板
Dear___,
.
Sorryfordisturbingyou,(itisnowreachingyourlocalpostoffice). Internationalshippinginformationmaynotupdatesoprompt,?Wewillkeeptrackingf
oryou,anynewswewillinformyouasap. Yourunderstandingwillbehighlyappreciated.
Bestregards
3.先填单,漏发货后，向客人解释的邮件模板
Dear___, Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting. Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid. Wewillcontactthepostofficetofindouttheproblem. Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyoua
sap.
Ifnot,wewillmakeyouthefullrefund.
Waitingforyourreply.
Anyinconveniencehopeyourkindunderstanding.
Bestregards
4.产品发货后，客户提出要换货的回信邮件模板
Dear___,
Thanksforcontactwithus.
Sorrytotellyouthattheitemhavebeendispatched,andwecan'tchangeitforyounow. Weknewyoureceiveitanditisnotsuitableforyou.
Toexpressourapologize,weprovidefewsuggestionfollowingby:
1.Wewillarrangeasuitablereplacementforyouforfree
2.Wecanrefundfullpriceforyou.
Whichonedoyouprefer?
Sorryforallinconvenienceitledto.
Lookingforwardtoyourreply.
Sincerely,
5.亚马逊卖家邀feedback的邮件模板
Dear----
Thankyouforyourpurchase!Orderid_______________. Iamwritingtoconcernwhetheryouhavereceiveyouritem.
Areyousatisfiedwithourproductandservice. Ifyouhaveanyquestionwithyourorder,pleasecontactwithus. Wewouldtryourbesttosolveit.
Ifyouaresatisfiedwithourservices,wouldyoupleasegiveusahonortoshareyourfee lingonthefollowinglink:
.
Haveaniceday!
Bestregards
6.买家要求退货，卖家回信邮件模板(自发货)
Dear----
Thankyouforcontactingusregardingyourinquiry.
?
Arethereanyissuesofourproduct?
Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC. Willitbepossibletogivenewoneasacompensation? Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis? Lookingforwardtoyourreplysoon.
Bestregards
7.亚马逊客户退货的询问原因邮件模板
Dear---
Thankyousomuchforyourgreatsupportonus. Sosorryfortheinconvenienceitcaused. CouldIknowthereasonwhyyoureturntheitem?
Arethereanyissuesofourproduct?
Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC. Waitingforyourreply.
Bestregards
8.客户询问货物的trackingnumber的回信邮件模板
Dear————,
Thankyouforcontactingusregardingyourinquiry.
,索取Review模板
Dear————,
MynameisXandIamtheownerof[YourAmazonStoreName].Iwanttopersonallythankyouf orbeingoneofourcustomers!
:X
Yourorder:?[insertcustomer'sorder#insidethesebracketsanddeletebrackets]
Ihopethatyou'%,pleasereplytothisemailsoIcanmakeitright!(Infact,Ilovetohea rfrompeoplewhoareenjoyingmyproducts,soI'dliketohearfromyouevenifeverythin ghasgonesmoothly!)
Ifyouarenotsatisfiedwiththeproduct,pleasegiveusachancetomakeitright!Respo ndtothisemail,andIwilldowhateverittakestomakeyouhappy.
We'dbehonoredtogetyourhonestexperienceandsuggestionoftheproduct!? Thankyouagainfororderingfrom[YourAmazonStoreName]..
Wishingyouthebest,
10.亚马逊的商品被跟卖，发警告信的邮件模板
Dear??“?B?”,?
Ithascometoourattentionthat“?B?”isusingthe"A"trademarkwithoutlicenseorpriorwrittenauthorizationfrom"A".?
"A"??“?B?”listingsviolate"A"’sParticipationAgreement.
Therefore,“?B?”utilizesourtrademarksandimagesprotectedbycopyright.
“?B?”“A’s”trademarksand/orcopyrightswithout???ASIN:B001234567(写自己的ASIN)
"A""A's"trademarkrights,copyrights,andAmazon’sParticipationAgreement.
“?B?”
'sinfringinglistingsmustberemovedimmediatelytopreventdamageto"A"brandandl ostsales.
While"A"
(1)Removedallof"A’s";
(2)Removedallof"A’s"listingsofproductsitclaimstobeassociatedwith"A’s",includingbutnotlimitedtotheASINslistedabove
.
Legalonbehalfof"A"
11.邀请顾客成为老客户群邮件
Dear_______,
Thanksforyourkindlysupportfor店铺名.
Toexpressourgrateful,wewanttoinviteyoujoininour“VIPteam(自己取名)”OurVIPteammember(自己取
名)canexperienceournewproductinadvanceandenjoydiscount. JustcontactuswithorderIDbycontactingouremailonattachment.(把邮箱放在附件上)
Wearewaitingforyouremail.
Haveagoodtime.
Bestregards,
12.买家不知道如何使用产品的回信邮件模板
Dear————,
Thankyouforcontactingusregardingyourinquiry. WearereallygratefulwithyourquestionThuswecanrealizeourshortageofproductli
sting.
Wewillupdateourlistingtoperfectourproductinformation.
.
Ifyoustillhaveanyquestion,pleasebefreetocontactwithus. WewilldoourbesttohelpyouASAP.
Bestregards,
13.给买家补发自发货售后件的通知模板
Dear————,
Hopeyouarefineanddoingwell. Wehavealreadyarrangethereplacementtoyouforyourreference.
(产品具体参数)
Thetrackingnumberis_______________,pleaseclicktheattachmenttogetmoredetai
l.
Itwilltake7-10daytoarriveyourcitybecauseofthelongdistance. Thanksforyourkindlyunderstandingandsupport.
Ifyoustillhaveanyquestion,pleasebefreetocontactwithus. WewilldoourbesttohelpyouASAP.
Bestregards,
14.差评跟进邮件(进度一)
Dear————,
Howareyourecently?Hopeyouandyourfamilyaregood.
Wefoundyourreviewfor(产品).Wearereallysorryfortheinconvenienceitcaused Toexpressourapologize,weprovidefewsuggestionfollowingby:
1.Wewillarrangeasuitablereplacementforyouforfree
2.Wewillprovideaclaimcodeforyou.
3.Orrefundall
Whichonedoyouprefer?
Lookingforwardtoyourreplysoon.
Bestregards,
15.差评跟进邮件(进度二)
Dear————
Hopeyouhaveagreattime. Iamwritingtoconcernwhetheryouhavereceivethereplacement. Ifyoustillhaveanyquestionwithyourorder,pleasecontactwithus. Wewouldtryourbesttosolveit.
Ifyouaresatisfiedwithourservices,couldyoudomeabigfavortoupgradethereivew? Thefollowinglink:————————————————————————————Itisreallyimportantforme.
Wewillreallyappreciateforit.
Sincerely,
16.客户订购多个产品，卖家发邮件确认产品订单
Dear——，
Thankyousomuchforyourgreatsupportonus.
Wehavereceivedyourorderof“XXXXXX”.
Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10（数量）pcs?
产品参数——————————————————
Ifnothingiswrong,wewillshipthemasap.
BestRegards
Seller’sname
17.卖家发错地址
Dear____，
Thankyousomuchforyourgreatsupportonus.
Whatabigmistakewemade!
Sorry,butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediatelyandmakeyouapartia lrefund,ifnot,wewillmakeyouthefullrefund.
Waitingforyourreplyandhopeyourkindunderstanding.
BestRegards
Seller’sname
18.客户因订购的商品大小不合适导致退货
Dear——，
Thankssomuchforyourgreatsupporton店铺名.
Sosorryfortheinconveniencethattheswimmingsuit（产品名）didnotfityou.
Willitbepossibletogiveothersasagift?Orhowaboutwemakeyouapartialrefundasawaytomakeup forthis?
Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.
Waitingforyourreply.
BestRegards