Part I Hotel Basic English 酒店基础英语Part I General English 公共英语
一、Basic vocabulary 基本词汇
房务部：Housekeeping (HSK)
营业部：Front Office (FO)
工程部：Engineering Department (ENG)
餐饮部：Food and Beverage Department (F&B)
总办：Executive Office (EO)
保安部：Security Department (SD)
销售部：Sales and Marketing Department (SMD)
财务部：Finance Department (FD)
General Manager 总经理
Deputy General Manager 副总经理
Director 总监
Manager 经理
Assistant Manager 大堂副理
Manager On Duty 值班经理
Supervisor 主管
Captain 领班
Room Attendant 客房服务员
Maid 清洁员
Waiter/Waitress 餐厅男/女服务员
Operator 总机话务员
Bellboy 行李生
Receptionist 总台接待员
lobby 大堂．
front desk 总台
cashiers 结账处
concierge/bell service 行李组
lift/elevator 电梯
ticket service 票务服务
F&B Reservation 宴会预订
restaurant 餐厅
conference room/meeting room 会议室
parking lot 停车场
basement parking lot 地下停车场
toilet/washing room/lavatory 卫生间
deluxe floor 豪华楼层
executive floor 商务楼层
welcome card/passport 欢迎卡
豪华双床房Deluxe Twins Room (DT)
豪华大床房Deluxe King Room (DK)
商务双床房Business Twins Room (BT)
商务大床房Business King Room (BK)
豪华套房Deluxe Suite(DS)
行政套房Executive Suite (ES)
高级房Superior King Room(SK)
二、Daily Expressions 日常用语
(一)、Greeting and Parting 问候与告别
1、Good morning(afternoon, evening), sir(madam).
早上(下午、晚上)好，先生(夫人)。
2、How do you do?
您好!(初次见面)
How do you do? Nice/ Glad to meet you.
您好!(回答)很高兴见到您。
3、How are you? Fine, thanks, and you?
您好吗? 好，谢谢，您呢?
4、Welcome to our hotel (restaurant).
欢迎到我们酒店(餐厅)来。
5、Wish you a most pleasant stay in our hotel.
愿您在我们酒店过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们酒店过得愉快。
7、Have a good time!
祝您过得愉快！
8、Have a good evening/weekend!
祝您晚上过得愉快／祝您周末过得愉快!
9、See you later. 等会儿见。
10、Good night. 晚安。
11、See you tomorrow. 明天见。
12、Goodbye and thank you for coming. 再见，谢谢您光临。
13、Goodbye and hope to see you again. 再见，希望再见到您。
14、Have a nice trip. 一路平安。
15、Have a pleasant journey. 祝您旅途愉快。
16、Have a nice day. 祝您今天过好。
17、Good luck. 祝您好运。
(二)、Telephone Expressions 电话用语
1、Good morning, --------Hotel. /This is…Can I help you?
您好，----------酒店／这里是……。需要帮忙吗?
2、Sorry, I've dialed the wrong number.
对不起，我拨错号了。
3、Sorry, you have dialed the wrong number, I'll extend you to…
对不起，您拨错号码了，让我帮您转到……
4、Who are you looking for? /Where are you transferring for?
您找哪位?／您要转哪里?
5、May I speak to your General Manager?
能和你们总经理说话吗？
Speaking, please. 我就是。
6、Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
