关于2018年6月全国大学英语及小语种四、六级考试的通知
各相关单位、各位考生：
2018年上半年全国大学英语及小语种四、六级考试定于6月16日进行，上午为四级，下午为六级考试。现就有关事项通知如下：
一、考试语种、时间
日期
6月16日
考试种类考试代码考试时间
上午英语四级考试（CET4） 1 9:00-11:20 日语四级考试（CJT4） 3 9:00-11:10 德语四级考试（CGT4） 5 9:00-11:10 俄语四级考试（CRT4）7 9:00-11:10 法语四级考试（CFT4）9 9:00-11:10
下午英语六级考试（CET6） 2 15:00-17:25 日语六级考试（CJT6） 4 15:00-17:10 德语六级考试（CGT6） 6 15:00-17:10 俄语六级考试（CRT6）8 15:00-17:10
二、考试地点
考试类别学生所在校区考试地点
大学英语四级屯溪路校区西二教学楼
翡翠湖校区
翠一教、翠三教、翠五教、翠七
教
大学日语、德语、法语、俄语
四级
屯溪路校区西二教学楼
大学英语六级屯溪路校区西二教学楼、主教学楼
翡翠湖校区
翠一教、翠三教、翠五教、翠七
教、翠九教、翠十一教、翠二教、
翠四教、翠六教、翠八教、翠十
教
大学日语、德语、俄语六级屯溪路校区主教学楼
三、考试流程
(一)大学英语四级、六级考试流程。
1.上午9:00（下午15:00）：监考员向考生发放答题卡1、答题卡2和试题册。考生应认真阅读试题册正面的敬告考生，阅读完成后将试题册背面上的条形码揭下后粘贴到答题卡1的条形码粘贴框内并填写（涂）试题册封底、答题卡1和答题卡2上的学校名称、姓名和准考证号等信息。错误粘贴条形码或不按规定填写姓名和准考证号的，其后果由考生自行负责。
2.上午9:10（下午15:10）：考生做试题的第一部分，即写作部分。
3.上午9:40（下午15:40）：听力考试正式开始，开始播放听力。听力考试结束后，考生摘下耳机开始做试题的第三部分。非听力考试时间禁止考生佩戴耳机，否则按违规处理。
4.上午10:05（下午16:10）：收答题卡1，收卷期间考生不得答题，否则作违规处理。
5.上午10:10（下午16:15）：考生开始作答其余部分，即阅读和翻译部分。
6.上午11:20（下午17:25）：考试结束，同时收试题册和答题卡2。考试结束后，请考生不要离开座位，须等监考教师清点试卷无误后，经监考教师允许，方可离开考场。
大学英语四、六级考试全过程中，即上午9:00至11:20，下午15:00至17:25考生不得离开考场，中途退场者以作弊论处。
（二）小语种考试流程。
1.上午9:00（下午15:00）：监考员向考生发放答题卡和试题册。填写（涂）试题册、答题卡上的学校名称、姓名和准考证号等信息。
2.上午9:10（下午15:10）：考生做试题的第一部分，即听力部分。
3.听力结束后考生继续做试题的其余部分。
4.上午11:10（或下午17:10）考试结束，同时收试题册和答题卡，考试结束后，请考生不要离开座位，须等监考教师清点试卷无短缺后，经监考教师允许，方可离开考场。
考试全过程中，即上午9:00至11:10，下午15:00至17:10考生不得离开考场，中途退场者以作弊论处。
四、注意事项
（一）考生应记住考场所在地点，于考前15分钟（即四级：8:45、六级：14:45）开始入场。入场有效证件即准考证、身份证、学生证，证件不齐者不准入场。入场后在考场座位表上签名。考试正式开始后，禁止迟到考生入场。
如有丢失准考证者，请于6月16日考试前登录https://www.doczj.com/doc/df16174504.html,网址自行下载并打印准考证，考试当天将无法打印。
（二）考生务必提前准备好所需的文具，试卷一律用黑色字迹笔书写，用2B 铅笔填涂相关信息。不按规定要求填涂和做答的，一律无效，后果由考生自负。
（三）禁止携带任何书籍、笔记、资料、报刊、草稿纸、录放音机、电子词典、电子记事本以及各种无线通信接收器（如手机）等物品进入考场。
（四）考场内不得擅自相互借用文具。凡携带手机等通讯设备及电子记事本、电子词典等物品进入考场且拒不交给监考员保管者，考试过程中一旦查出，不论开启与否均按违纪舞弊行为处理。
（五）本次考试英语四、六级听力全部采用调频播放，翡翠湖校区的频率为FM85MHz，屯溪路校区的频率为FM73.8MHz，参加考试的学生请自备具有调频接收功能的耳机。同时，为了保证接收效果，屯溪路校区主教学楼同步采用环形天线（音频）播放听力，建议在主楼考试的学生自备具有调频/音频接收功能的耳机。校语音室将于6月15日下午14：30开始在两个校区播放测试信号供试听，请参加考试的学生提前到场检测耳机收听效果。
（六）考试试卷和答题卡均不得带出考场，违者将按考场违纪严肃处理。五、诚信考试杜绝作弊
按照安徽省教育招生考试院转发教育部考试中心《关于做好2018年上半年全国大学英语四、六级考试考务管理工作的通知》的通知（皖招考函〔2018〕129号）文件精神，各相关单位应加强对考生进行诚信道德和考风考纪教育，建立考生诚信档案；倡导“诚信考试光荣、违纪作弊可耻”的校园风尚，努力营造遵纪守法、严谨诚信的良好氛围。
广大考生应强化诚信应考意识，杜绝作弊现象。考生应认真复习，精心备考，诚信参考，通过自己的努力取得好成绩。请各位考生警惕各种“助考”欺诈，不要落入不法分子以各种形式兜售考试作弊工具及“标准答案”的陷阱，成为骗子敛财的牺牲品。希望每一位考生本着对自己、对学校、对家长和对社会负责的
态度，远离考试作弊，如发现自己身边有准备考试作弊的同学，应对其进行正确的帮助和规劝，以免带来严重后果。
六、加强监管从严处罚
（一）进一步加强对考场秩序的监督检查，完善考试违纪舞弊的监查手段
1.强化学校巡视小组监督力度。考试期间，学校成立由全国大学外语等级考试工作领导小组成员和学工部工作人员组成的巡视组，监督考场秩序，坚决防范和制止各种形式的违纪舞弊现象的发生。
2.加大对利用网络信息和无线通讯等高科技手段作弊的查处力度，充分利用和发挥手机屏蔽仪、便携式无线电监听设备、探测器等高科技设备的作用，屏蔽信息信号，搜索作弊工具，切实防范和制止各种形式的违纪舞弊事件的发生。
3.本次考试，将继续启用标准化考场，通过网络接受教育部考试中心和安徽省招生考试院的全程录像监控。
（二）坚决贯彻执行《国家教育考试违规处理办法》(教育部33号令)等文件精神，切实加大违纪舞弊的处罚力度
1.对考试违纪舞弊者从严从重处理，决不姑息。
2.建立考试违纪舞弊处罚快速通道，对证据确凿的违纪舞弊者，根据《国家教育考试违规处理办法》《合肥工业大学学生考试违纪、作弊处理细则》等文件，及时下发文件进行处理。
教务部
2018年6月5日
2018年6月大学英语六级真题（第一套） (总分：710.00，做题时间：150分钟) 一、Part Ⅰ Writing (请于正式开考后半小时内完成该部分，之后将进行听力考试) (总题数：1，分数：106.50) For this part, you are allowed 30 minutes to write an essay on the importance of building trust between employers and employees. You can cite examples to illustrate your views. You should write at least 150 words but no more than 200 words.（分数：106.50） __________________________________________________________________________________________ 正确答案：( The Importance of Building Trust Between Employers and Employees Trust is the cornerstone of any relationships, which is also applicable to workplace. As the founder of Alibaba, Jack Ma once said, " The biggest breakthrough of choosing and employing people is to trust them. " Thus, building trust between employers and employees is of vital significance. Trust contributes a lot to the benign development of companies and creates a win-win outcome for both companies and individuals. On the one hand, with the trust in employees, employers will entrust them with the most crucial missions, thus promoting the job performance and career development of employees. On the other hand, mutual trust can provide impetus for employees. They will be highly motivated, willing to work harder and will strive for a better prospect of the company. Take a prestigious company Tencent for example. People in this company attach great importance to trust and work together to make Tencent one of the top ten companies in China. All in all, trust is the precious wealth that should be valued by both employers and employees. There is no doubt that the trust between the two parties should be built, and only by doing so can our society become more prosperous and harmonious. ) 解析： 这是一篇议论文写作。这次考题要求考生写一篇与雇主和员工之间相互信任的重要性有关的作文。题目本身难度不大，具有很大的开放性，考生在论述的时候可以采用事实论证，通过举例来支撑自己的观点，言之有理即可。 作文可分为三段，结构如下。 第一段：开门见山，通过阿里巴巴创始人马云关于信任的名言引出雇主和员工之间建立信任的重要性，为下文阐述的具体原因做好铺垫。 第二段：阐释原因，分别从雇主和员工的角度来分析，说明相互信任会极大促进公司的良性发展，为公司和个人创造双赢的结果。 第三段：总结全文，重申自己的观点，强调雇主和员工之间建立信任的重要性。
201803批次网上考试大学英语（2）B卷 一.句子翻译（汉译 1.I had a wonderful time here. 2.How much is a single room per night? 3.How much is a single room per night? 4.I went sightseeing for three days. 5.Is breakfast included in the room rate? 6.The question is which route we should choose 二.句子翻译（英译汉 1.不管结果多么糟糕，永远不要失去信心 2.她坐在那里面对面试官，双手放在大腿上 3.谁能把这篇文章译成英文？ 4.我相信我会喜欢你做的每一件事 5.他晋升为公司总经理的机会将非常高 6.他以科普小说而闻名。 三.单项选择题 1---5 DBADA 6--10 DCCAA 11---15 DDBBB 16--20 ABDCA 21--25BACDA 四.阅读理解单项选择题 1.DBCBD 2.ACBB D 3.A ABCD 4.CBBBB 五.作文 My View on Generation Gap With the rapid development of economy, people's living standards are imporoving too.However,growing in different conditions,a generation gap appears. There are a varity of reasons that lead to generation gap.The kry one is the fast-growing society.Different generations play different roles in the society.The different experience ends in their different views.The old generation is conservative,while the young is liberal.Hence the conflict exists. To narrow the generationgap,we are required to pay much more attention to communication.We should open our hearts and try to understand others.In addtion,we should follow the rhythm of the times to enjoy the new ideas,new conception,and new thiungs.Then we will find that generation gap is not a terrible thing.
2018年上半年全国大学英语四、六级考试 报名通知 各学院、各学生班级： 按照教育部考试中心统一安排，结合学校实际情况，对2018年上半年全国大学英语四、六级笔试、英语口语考试报名工作有关事宜通知如下：2018年上半年全国大学英语四、六级笔试、英语口语考试报名同时进行，报名后需在24小时内缴纳报名费，否则系统会删除报名信息，报名无效。 一、笔试报名、考试时间及开考科目 报名时间：2018年3月20日9:00-4月2日23:59。 报名网址：。 考试时间：2018年6月16日。 开考科目：大学英语四级、六级（大学英语四级含日、俄、德小语种，大学英语六级含日、俄、德）。 二、报名资格 1.全日制普通高等院校研究生、本科、专科在校生。 2.四级考试成绩未达到425分的学生只能报考四级。 3.四级考试成绩达到425分以上（包括425分）才能报考六级。 三、考生报名要求及流程 1.考生登录全国大学英语四、六级考试网站（），进行注册和登录。 2.学生登录报名网站后，根据系统提示进行登录,未注册的学生先进行注册操作，已注册的学生忘记密码通过邮件找回密码，进行个人资格信息查询、CET6资格复核、学籍信息核对、报考级别选择、自助缴费等操作。注册务必以考生本人有效身份证上的姓名、证件号码为准。在学籍信息核对时，一定要仔细核对学校、校区、学院、专业、班级、学历、学制、入学年份、学号和年级（大一为01，依此类推）等，如果核对发现有误，将不能正常参加考试，请咨询教
务处教务科，咨询电话：2。 3.本次报名，四级和六级不能同时兼报。四级考试成绩未达到425分的学生只能报考四级；四级考试成绩达到425分的学生，可以自愿选择报考四级或者六级，二者不可以兼报。请各位考生务必慎重选择报考的语言级别及类别，一旦报名成功，不能重报或修改。 4.进行资格验证后，考生对学校、院系、照片进行核对，确认无误后进行缴费操作，本次报名采用网上缴费，报名后即刻在网上缴费，学校不再统一收取费用，缴费成功后即确认为报名成功。 5.考生报考六级时，系统需对其四级成绩进行审核，若未查到，考生可提交成绩达到425分的四级考试准考证号，再次审核后，审核结果将通过邮件通知。 6.以下几种情况，考生需联系考点学校进行线下处理： （1）考生符合报考条件，但未查询到报考资格； （2）考生学校、院系及照片信息有误； 7.报名成功的考生须于2018年6月5日9:00-15日16:00起登录全国大学英语四、六级考试报名网站（）进入“个人中心”，下载并打印准考证。 8.大学英语四、六级考试听力部分统一使用电台播放，请报考的所有学生自备耳麦。 四、关于大学英语四、六级口语考试 大学英语四、六级口语考试报名与四、六级笔试报名同时进行，具体安排如下： 1.考试时间 5月19日：大学英语四级口语考试(CET-SET4)。 5月20日：大学英语六级口语考试(CET-SET6)。 2.报考资格 完成对应级别笔试科目报考的考生，即完成本次CET4笔试报名后即可报考
大学英语三级(A)真题2018年06月 Part Ⅰ Listening Comprehension Directions:This part is to test your listening ability. It consists of 4 sections. Section A Directions:This section is to test your ability to understand short dialogues. There are 5 recorded dialogues in it. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken only once. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center. 1、 A. A training course. B. A work plan. C. Computer skills. D. Business management. 2、 A. He attended a summer school. B. He worked as a volunteer. C. He travelled around the country. D. He made a survey in a local hospital. 3、 A. He has been writing a paper. B. He has been studying all night. C. He has been playing games all night. D. He has been working on the night shift. 4、 A. Very clear. B. Too simple. C. Too long. D. Very good. 5、 A. He is having a meeting. B. He is in his office now. C. He is available next week. D. He is on sick leave. Section B Directions:This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. Both the conversations and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center. 6、 A. He broke his leg. B. He has caught a cold. C. He has a stomach ache. D. He has a toothache. 7、 A. At 2 o'clock this afternoon. B. At 3 o'clock this afternoon. C. At 10 o'clock this morning. D. At 10 o'clock tomorrow morning. 8、 A. A construction company. B. An engineering company. C. A clothing making company. D. A website design company. 9、 A. In the suburbs. B. Near the airport. C. In the downtown area. D. In a small town. 10、 A. On foot. B. By bus. C. By car. D. By subway. Section C Directions:In this section you will hear a recorded short passage. The passage is printed in the test paper, but with some words or phrases missing. The passage will be read two times. You are required to put the missing words or phrases on the Answer Sheet in order of the numbered blanks according to what you hear.
2018年6月大学英语四级真题（第1套) Part?I? Writing? （30?minutes） Directions:?For?this?part,?you?are?allowed?30minutes?to?write?a?short?essay?on? the?importance of?reading?ability?and?how?to?develop?it.?You?should?write?at?least?120?wor ds?but?no?more?than180?words. ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Part?II ?Listening?Comprehension? (25?minutes) Section?A Directions:?In?this?section,?you?will?hear?three news?reports.?At?the?end?of?each?news?report,?you will?hear?two?or?three?questions.?Both?the?news?report?and?the?questions?wil l?be?spoken?only once.?After?you?hear?a?question,?you?must?choose?the?best?answer?from?the?fo ur?choices marked?A),?B),?C)?and?D).?Then?mark?the?corresponding?letter?on?Answer?Sheet ?1?with?a single?line?through?the?centre. Questions?1?and?2?are?based?on?the?news?report?you?have?just?heard. 1.A)?The?return?of?a?bottled?message?to?its?owner's?daughter. B)?A?New?Hampshire?man's?joke?with?friends?on?his?wife. C)?A?father's?message?for?his?daughter. D)?The?history?of?a?century-old?motel. 2.?A)?She?wanted?to?show?gratitude?for?his?kindness. B)?She?wanted?to?honor?her?father's?promise. C)?She?had?been?asked?by?her?father?to?do?so. D)?She?was?excited?to?see?her?father's?handwriting. Questions?3?and?4?are?based?on?the?news?report?you?have?just?heard. 3.?A)?People?were?concerned?about?the?number?of?bees. B)?Several?cases?of?Zika?disease?had?been?identified. C)?Two?million?bees?were?infected?with?disease. D)?Zika?virus?had?destroyed?some?bee?farms. 4.?A)?It?apologized?to?its?customers.? B)?It?was?forced?to?kill?its?bees. C)?It?lost?a?huge?stock?of?bees. D)?It?lost??million?dollars.
2018 年6 月大学英语六级——作文预测【1】作文题目：环境与经济题目要求： 1）随着经济的高速发展，环境污染已经成为不可忽视的一个问题。 2）如何做到环境与经济平衡发展? 参考范文： Nowadays we have enjoyed an increasingly prosperous life in the wake of enormous social and economic development. But at the same time, we forget that the consequence brought about by rapid economic development. For instance,green house effect,dust storm,haze. As society develops, people are attaching much importance to deal with the relationship between economic development and environmental. Economic development is seemingly more important ,the country develops much faster and better that it creates enormous job opportunities, improves living conditions and increases government revenues. However, the environment is becoming worse and worse .In order to protect the environment which we depends on, something must be done. First and the foremost, we are expected to use public transportations instead of private cars that emit a large amount of exhautsgas. what ' s more, we can plant more trees to absorb carbon dioxide and build an environment-friendly society. Last but not least, it is surely necessary to complete relevant laws and regulations. We should remember that our future depends upon what we do right now. 【2】作文题目：网络谣言 Direction ：For this part, you are allowed 30 minutes to write a short essay based on the picture below. You should focus on the harm caused by misleading information online. You are required to write at least150 words but no more than 200 words 参考范文： （描述图画）This is a simple but thought-provoking drawing. As we can see in it, a meeting seems to be going on, with several staff members sitting around a table and a laptop in front of each of them. A leader-like man stands there, compal ining: “We have lots of information technology. We just don ' t have much useful information. ” （点明寓意）Simple as the picture is, the message it conveys is profound. Evidently it is meant to reveal the fact that there is too much junk information online. （举例论证）Taking a look around, we can also find examples too many to enumerate. The best illustration that I can recall here and now is the fact that whenever you search for the cure for a disease or a scenic spot to visit, you are flooded by advertisements, many of which are even cheating. 分（析影响）Actually, the problem has become so widespread that it has severely affectedpeople 'lif s e and hindered the development of 第 1 页共10 页
2018年6月四级考试真题（第三套） PartⅠWriting (30 minutes) Directions:For this part, you are allowed 30 minutes to write a short essay on the importance of speaking ability and how to develop it. You should write at least 120 words but no more than 180 words. Part ⅡListening Comprehension 说明：2018年6月四级真题全国共考了两套听力。本套的听力内容与第二套的完全一样，只是选项的顺序不一样而已，故在本套中不再重复给出。 Part ⅢReading Comprehension (40 minutes) Section A Directions: I n this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter for each item on Answer Sheet 2with a single line through the centre. You may not use any of the words in the bank more than once. An office tower on Miller Street in Manchester is completely covered in solar panels. They are used to create some of the energy used by the insurance company inside. When the tower was first 26 in 1962, it was covered with thin square stones. These small square stones became a problem for the building and continued to fall off the face for 40 years until a major renovation was 27 . During this renovation the building’s owners, CIS, 28 the solar panel company, Solarcentury. They agreed to cover the entire building in solar panels. In 2004, the completed CIS tower became Europe’s largest 29 of vertical solar panels. A vertical solar project on such a large 30 has never been repeated since. Covering a skyscraper with solar panels had never been done before, and the CIS tower was chosen as one of the “10 best green energy projects”. For a long time after this renovation project, it was the tallest building in the United Kingdom, but it was 31 overtaken by the Millbank Tower.
2018年大学英语第一学期期末考试(A卷) Part II Reading Comprehension (30 %) Directions: There are four passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on the Answer Sheet with a single line through the center. Passage One Science is not a set of unquestionable results but a way of understanding the world around us. Its real work is slow. The scientific method , as many of us learned in school, is a gradual process that begins with a purpose or problem or question to be answered. It includes a list of materials, a procedure to follow, a set of observations to make and, finally, conclusions to reach. In medicine, when a new drug is proposed that might cure or control a disease, it is first tested on a large random group of people, and their reactions are then compared with those of another random group not given the drug. All reactions in both groups are carefully recorded and compared, and the drug is evaluated. All of this takes time and patience. It’s the result of course, that makes the best news—not the years of quiet work that characterize the bulk of scientific inquiry. After an experiment is concluded or an observation is made, the result continues to be examined critically. When it is submitted for publication, it goes to a group of the scientist’s colleagues, who review the work. Einstein was right when he said: “No amount of experimentation can ever prove me right, a single experiment can at any time prove me wrong.” In August 1996, NASA announced the discovery in Antarctica of a meteorite（流星）from Mars that might contain evidence of ancient life on another world. As President Clinton said that day, the possibility that life existed on Mars billions of years ago was potentially one of the great discoveries of our time. After the excitement wore down and initial papers were published, other researchers began looking at samples from the same meteorite. Some concluded that the “evidence of life”was mostly contamination from Antarctic ice or that there was nothing organic at all in the rock. Was this a failure of science, as some news reports trumpeted? No! It was a good example of the scientific method working the way it is supposed to. Scientists spend years on research, announce their findings, and these findings are examined by other scientists. That’s how we learn. Like climbing a mountain, we struggle up three feet and fall back two. It’s a process filled with disappointments and reverses, but somehow we keep moving ahead.
2018年12月大学英语六级真题及详解（第二套） Part ⅠWriting (30 minutes) Directions: For this part, you are allowed 30 minutes to write an essay on how to balance job responsibilities and personal interests. You should write at least 150 words but no more than 200 words. 【审题构思】 本题讨论的话题是“如何平衡工作责任与个人兴趣”，考生们需要对此发表个人观点。考生需要从这两者的重要性的角度出发，讨论如何进行平衡，最后做出总结。字数不少于150字，但不超过200字。 【参考范文】 How to Balance Job Responsibilities and Personal Interests With the rapid development of modern society, a mushrooming number of problems are arising, which deserves intensive public attention; (1) one of the most challenging problems is how to strike a balance between job responsibilities and personal interests. People cannot reach a consensus on the issue. It has been widely accepted that job responsibilities play a crucial role in our daily life, as we need to work diligently with these responsibilities to support our family. (2) However, if people spend too much time on work, their mental conditions possibly will suffer from some psychological diseases. The poor mental health of workers has become an issue urgently needed to be tackled in the present
2018年12月大学英语四级真题完整版（第3套） Part I Writing (30 minutes) Directions: For this part，you are allowed 30 minutes to write a short essay on the challenges of studying abroad. You should write at least 120 words but no more than180 words. PartⅡ Listening Comprehension (25 minutes) Part Ⅲ Reading Comprehension ( 40 minutes) Section A Directions: In this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter for each item on Answer Sheet 2 with a single line through the centre. You may not use any of the words in the bank more than once． Questions 26 to 35 are based on the following passage. Have you ever used email to apologize to a colleague Delivered a 26 to a subordinate (下属) with a voice-mail message Flown by plane across the country just to deliver important news in person The various communication options at our fingertips today can be good for 27 and productivity---and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that’s best --- 28 when the message to be delivered is bad or unwelcome news for the recipient We’ve 29 business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for 30 using the alterative ways of delivering difficult messages. First of all, choose how personal you want to be. A face-to-face communication is the most 31 .Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most 32 is email. Some of these may change order according to the 33 situation or your own preferences; for example, a handwritten note might seem more personal than voice mail. How do you decide on the best choice for the difficult message you’ve got to deliver “My 34 concern is: How can I soften or civilize this message” says etiquette expert Dana Casperson. “So when