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5月四级企业人力资源管理真题及答案

5月四级企业人力资源管理真题及答案
5月四级企业人力资源管理真题及答案

报名、考试、政策、技巧、资料-专业团队解答2012年5月四级企业人力资源管理真题及答案第二部分理论知识(26~125题,共100道题,满分为100分)一、单项选择题(26~85题,每题1分,共60分。每小题只有一个最恰当的答案,请在答题卡上将所选答案的相应字母涂黑)26. 在市场经济环境下,企业追求的目标是()。(A)利润最大化(B)功能最大化(C)效用最大化(D)差额最大化 27. 实证研究方法重点是研究现象本身()的问题。(A)本质(B)怎么样(C)属性(D)是什么 28. ()是指一国在一定时期内生产的最终产品和服务按价格计算的货币价值总量。(A)总需求(B)国民净收入(C)总供给(D)国内生产总值 29. 劳动法的基本原则直接决定了()的性质。(A)劳动法律事实(B)劳动法律制度(C)劳动法律事件(D)劳动法律关系 30. 劳动法的立法宗旨在于()。(A)规范企业的行为(B)规范劳动者的行为(D)规范劳动力市场(C)保护劳动者的合法权益 31. ()是当前我国调整劳动关系的主要依据。(A)宪法(B)劳动法律(D)劳动规章(C)国务院劳动行政法规32. 劳动法律关系的主要形态是()。(A)劳动行政法律关系(B)劳动合同关系(C)劳动服务法律关系(D)集体合同关系33. 战略控制一般由三方面的活动组成,不包括()。(A)设计战略控制程序(B)针对偏差采取纠偏行动(C)制定战略评价标准

(D)进行实际成效与标准的对比分析34. 在市场营销学中,市场是()购买者需求的总和。人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答(A)显性和隐性(B)男性和女性(C)城市和农村(D)现实和潜在35. 影响产业购买者购买决定的主要因素不包括()。(A)社会因素(B)环境因素(C)组织因素(D)人际因素 36. 阿伦和梅耶提出的组织承诺不包括()。(A)感情承诺(B)继续承诺(C)规范承诺(D)口头

承诺 37. ()包括行为者所处的各种环境、机遇、所从事的

工作的特点、难度,以及工作与人的相互作用、他人对行为者

的强制或约束、鼓励的作用等。(A)知觉(B)外因(C)内因(D)归因 38. 在亨利?明茨伯格提出的经理角色理论中,管理者的角色不包括()。(A)决策类角色(B)人际关

系类角色(C)信息类角色(D)沟通协调类角色 39. 在使

用心理测验对应聘者进行评价和筛选时,不适宜选择的策略是()。(A)比较策略(B)择优策略(C)淘汰策略(D)轮廓匹配策略 40. 基于“经济人”假说的管理是运用()

来调动人的积极性。(A)物质刺激(B)满足社会需要(C)内部刺激(D)搞好人际关系 41. 人力资源的()是企

业竞争优势的根本。(A)技能开发(B)创新能力(C)

培训开发(D)管理能力42. 在管理策略上,现代人力资源

管理属于()的管理。(A)战术与战略相结合(B)以战略为主(C)静态与动态相结合(D)以战术为主 43. ()是岗位调查、岗位分析、岗位评价与岗位分类分级等项活动的总称。(A)岗位研究(B)工作研究人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答(C)工作分析(D)定岗定员 44. 在下列调查研究方法中,不属于询问法的是()。(A)会议调查法(B)邮寄调查法(C)问卷调查法(D)行为记录法 45. ()组织结构模式只适用于计划经济体制下的企业,必须经过改造才能用于市场经济下的企业。(A)职能制(B)矩阵制(C)直线制(D)事业部制 46. 从系统论的角度,一个系统所具有的基本特征不包括()。(A)整体性(B)动态性(C)相关性(D)目的性 47. ()是岗位的职位、任务与责任的简称。(A)职权(B)职责(C)职业(D)职位48. 岗位写实的原则不包括()。(A)写实人员应积极引导被调查者(B)写实人员应善待被观察者(C)写实人员不可向被调查者施令(D)写实人员一般是一线主管49. 以下关于工作岗位调查的方法,说法不正确的是()。(A)活动记录法采集的信息真实可靠(B)操作者所使用的“日志”没有固定的格式(C)活动记录法的投入费用通常较低(D)关键事件法有助于鉴别岗位工作中心内容50. 下列有关月平均人数的公

式最精确的是()。(A)月平均人数 = (月初人数 + 月末人数)/ 2 (B)月平均人数 = 月内实际每天工作人数 / 30 (C)月平均人数 = 月内实际每天工作人数 / 31 (D)月平均人数 = 月内每天实际工作人数之和 / 月内的日历日数 51. ()是整个时间资源的总量,是员工工作时间的自然极限。(A)日历时间(B)制度工作时间(C)自然时间(D)实际工作时间人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答52. ()不属于人力资源管理不当所导致的间接成本。(A)员工缺乏工作主动性(B)较高的离职率(C)员工不愿意和管理人员交流(D)工作上互相抵触53. ()能够给员工提供发展的机会,强化工作动机,增强员工对组织的责任感。(A)竞争上岗(B)外部招募(C)公开选拔(D)内部招募 54. 可根据()对用人需求进行分类,如经理、经理助理、一般员工岗位。(A)部门(B)权限(C)能力(D)岗位 55. 通过()发布招聘信息,具有信息传播范围广、速度快、成本低且不受时间、地域限制等特点。(A)报纸(B)杂志(D)网络(C)广播电视 56. ()可以用于证明应聘者在求职申请表中所提供信息的真实性。(A)自传式调查表(B)应聘人员履历表(C)应聘者推荐表(D)加权招聘申请表 57. 一般来说,招聘体检应()进行。(A)

在所有筛选方式使用之前(B)随时(C)在所有筛选方法使用之后(D)与筛选方法同步 58. ()的目的是要解决一些共同的问题,让新员工尽快了解企业的基本情况。(A)文化课学习(B)上岗前的集中训练(C)专业课学习(D)上岗后的分散训练 59. 岗前培训的优点不包括()。(A)规范性强(B)物质条件好(D)有时间保障(C)适合技术性强的岗位60. 以下关于岗前培训计划的说法错误的是()。(A)对公司及部门层次、工作层次主题的划分(B)需要规划岗前培训中的技术类和社会类课程(C)岗前培训中的全部内容都是固定不变的(D)培训计划是由文字和表格两部分内容所组成人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答61. 以改善绩效为目的的培训的特点不包括()。(A)以一对一为主要指导方法(B)培训时间长内容广(C)以客观、公正的绩效考核为依据(D)是任职前培训的延续62. 在管理人员的培训中,四级培训的目的是()。(A)塑造领导能力(B)开发参与者的企业家潜能(C)让参与者准备好参加初级管理者工作(D)提高参与者的自我管理能力和团队建设能力63. 如果一项培训内容的掌握有赖于实践,那么这项培训就适合于()。(A)课堂培训(B)现场培训(C)业余自学(D)情景模拟64. 在确定培训项目个人收费标准时,考

虑到送培单位及学员的承受能力,一般将管理费用系数控制在()。(A)1%~2% (B)3%~5% (C)8%~10% (D)10%~20% 65. 绩效的特点不包括()。(A)多因性(B)多维性(C)动态性(D)可控性 66. 在绩效管理系统设计的过程中,()为“定义绩效”提供了内容上的技术支持。(A)工作标准(B)工作规范(C)岗位说明书(D)企业战略67. 考核标准应适应相同类型的所有员工,即一视同仁。这符合绩效管理制度的()。(A)客观性(B)可操作性(C)可靠性(D)有效性 68. 以下关于工作要项的说法不正确的是()。(A)它可能是大量的非重复性活动(B)一个岗位的工作要项约4~8个(C)它可能是对组织结果有重大影响的活动(D)抓住了工作要项就等于抓住了关键环节人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答69. 品质主导型的绩效考评不适合于对员工的()进行考评。(A)工作潜力(B)工作精神(C)沟通能力(D)工作质量70. 不同岗位和行业对绩效考评的标准、方式和内容要求不同,因此绩效考评应具有()。(A)针对性(B)导向性(C)指向性(D)多维性 71. ()通常指以工时或完成产品件数计算员工的劳动报酬。(A)薪金(B)薪资(C)奖金(D)工资 72. 工资指导线一般在每年()底之前颁布。(A)1月(B)2月(C)3月(D)6月 73.

以下有关岗位技能工资制的说法错误的是()。(A)建立在岗位评价的基础上(B)由岗位工资和技能工资组成(C)有利于提高员工的业务水平(D)岗位工资和技能工资的比例很容易确定74. 一般情况,凡产量取决于个人努力程度的适宜采用()。(A)计时工资制(B)计件工资制(C)技能工资制(D)岗位工资制75. 以下各项不属于计时工资制形式的是()。(A)月工资制(B)日工资制(C)提成工资制(D)小时工资制76. 因劳动者本人原因给用人单位造成经济损失的可从劳动者工资中扣除,但每月扣除部分不能超过当月工资的()。(A)20% (B)30% (C)40% (D)50% 77. ()不受企业所有制性质、经济效益和支付能力的影响。(A)福利待遇(B)补充保险人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答(C)法定福利(D)个人福利 78. 企业基于全面改善员工工作生活质量等目的,所提供的免费员工心理健康咨询服务,称为()。(A)非经济型福利(B)经济型福利(C)补充福利(D)个人福利 79. ()是指在个人具备国家及所在企业规定的条件时可以享受的福利。(A)补充福利(B)集体福利(C)经济性福利(D)个人福利 80. 以下关于雇主的说法中错误的是()。(A)与雇员相对的一方(B)企业财产的人格化代表(C)一个孤立的自然人(D)生产经营

与管理的载体 81.()是雇员与雇主在实现现实的劳动过程中所发生的权利义务关系。(A)劳动关系(B)劳动法律关系(C)劳动合同(D)劳动法律制度 82. 在没有成立工会组织的企业中,集体合同由()代表职工与企业签订。(A)职工代表(B)企业人事部门(C)企业法人(D)职工所在部门负责人 83.()具有保证劳动法体系全面实施的功能。(A)劳动法律法规制度(B)企业内部劳动规则(C)劳动争议处理制度(D)劳动监督检查制度 84. 订立4年期的劳动合同,双方约定了6个月的试用期,则劳动合同的期限为()。(A)48个月(B)50个月(C)52个月(D)54个月85. 职业分类的基本原则是()。(A)行业性质的一致性(B)劳动密集水平程度(C)地区经济发展水平(D)工作性质的同一性一、多项选择题(86~125题,每题1分,共40分。每题有多个答案正确,请在答题卡上将所选答案的相应字母涂黑。错选、少选、多选,均不得分)人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答86. 老年人口劳参率下降的主要原因是()的完善和推广。(A)收入保障制度(B)绩效考核制度(C)薪酬管理制度(D)社会保险制度(E)企业养老保险计划87. 以下关于劳动力市场性质的说法正确的是()。(A)劳动力市场是社会生产得以进行的前提条件(B)劳动力与工资的交换行为是一

种等价交换(C)通过劳动力市场交换,实现劳动要素与非劳

动要素的最佳结合(D)劳动力市场的劳动交换决定了劳动力

的市场价值(E)工资是实现和决定劳动力市场交换行为的必

要手段88. 在现代市场经济国家,以法律形式确定下来的劳动

力市场的制度结构要素包括()。(A)劳动力供给量(B)最低社会保障(C)劳动力需求量(D)最低劳动标准(E)工会权利义务 89. 劳动法律渊源包括()。(A)国务院行政

劳动法规(B)劳动法律(C)宪法中关于劳动问题的规定(D)国际劳工标准(E)我国立法机关批准的相关国际公约90. 职业培训制度规定了政府有关部门、用人单位在发展培训事业、开发劳动者职业技能方面的(。)(A)法律法规(B)管理权限(C)通用标准(D)职业分类(E)职业技

能考核鉴定制度91. 企业的外部经营环境可以分为宏观环境和

微观环境。其中微观环境包括()。(A)经济环境(B)

法律环境(C)行业环境(D)市场环境(E)政治环境 92. 战略控制的方法包括()。(A)全程控制(B)事前控制(C)重点控制(D)事后控制人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答(E)事中控制 93. 成熟期企业可以采取的营销策略有()。(A)市场改良(B)市场营销组合改良(C)产品改良(D)销售渠道功效改良(E)功能改良94. 人格的复杂性,

包括()。(A)动机(B)行为(C)价值观(D)态度(E)自我观念 95. 培训和发展领导者技能的理论和方法有()。(A)辅导(B)按需培训(C)加速站(D)确定领导技能的范畴(E)制定培训发展规划 96. 企业人际关系会对()产生极为重要的影响。(A)整体行为(B)人的身心健康(C)工作效率(D)企业的凝聚力(E)个人发展97. 人力资本是()共同投资的结果。(A)国家(B)企业(C)社会(D)家庭(D)个人 98. 人力资源规划的内容包括()。(A)资源规划(B)组织规划(C)制度规划(D)人员规划(E)费用计划 99. 组织结构图绘制的基本图式包括()。(A)组织结构图(B)组织职务图(C)组织职能图(D)组织流程图(E)组织功能图人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答100. 面谈的注意事项包括()。(A)营造良好的面谈环境(B)要尊重被调查人(C)适当发表个人的观点(D)允许被调查人长篇大论(E)应避免命令式的提问 101. 为弄清各种规章制度及其他因素对劳动定额的影响,需要了解()。(A)本企业的作息换班制度(B)劳动纪律的情况(C)工资及奖励制度的推行效果(D)劳动组织的状况(E)车间的平面布置及工作地分布情况 102. 制定劳动定额的科学依据包括()。

(A)技术依据(B)心理生理依据(C)经济依据(D)数据统计依据(E)经验依据 103. 人力资源管理不当所导致的直接成本一般表现为()。(A)离职率高(B)员工缺乏工作主动性(C)罢工事件(D)生产达不到预定标准(E)事故多发 104. 企业员工的任职资格应包括()。(A)工作经验(B)其他相关的识别信息(C)学历要求(D)心理品质和能力要求(E)身体条件 105. 下列有关员工招聘的说法正确的是()。(A)公司和应聘者之间是双向选择的关系(B)公司应该着重显示其选择的强势一面(C)公司应客观全面地介绍公司整体信息(D)公司应向应聘者树立良好的企业形象(E)公司应有所保留地让应聘者了解公司 106. 在筛选应聘人员相关资料时,应注意避免出现()。(A)淘汰大多数投档者(B)过分看重专业(C)过分看重学历(D)生源歧视人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

报名、考试、政策、技巧、资料-专业团队解答(E)性别歧视107. 新员工进入单位后的材料,即新员工在进入单位后所发生的相关记录,包括()。(A)试用期的工作表现(B)所在部门对其表现的反馈信息(C)在学校期间的表现(D)在选拔时对新员工进行的评价(E)工作业绩考核结果 108. 下列有关员工培训的说法正确的是()。(A)员工培训有利于员工和企业共同发展(B)应充分考虑员工的能

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(A)医药费(B)代扣托儿费(D)代缴公积金(C)代扣水电费(E)代缴个人所得税 122. 因社会制度、历史与文化的差异,劳动关系可以表述为()。(A)劳资关系(B)供求关系(C)雇佣关系(D)劳使关系(E)产业关系 123. 在订立劳动合同的同时协商确定的专项协议通常包括()。(A)劳动报酬协议(B)竞业禁止协议(C)劳动期限协议(D)补充保险协议(E)保守企业商业秘密协议 124.劳动合同的法定条款应明确规定劳动条件条款,包括()。(A)劳动工作条件(B)事故预防措施(C)安全操作规程(D)安全卫生制度(E)女工及未成年工特殊保护 125. 在一定条件下,履行劳动合同还应遵守一些特殊规则,包括()。(A)向第三人履行的规则(B)依法履行原则(D)协作履行原则(C)履行不明确条款的规则(E)履行约定之外劳动给付的规则卷册二:专业能力一、简答题(本项共3题,第1小题14分,第2小题12分,第3小题12分,共38分) 1. 在组织校园招聘时,企业选择学校应该考虑哪些因素?(14分) 2. 简述奖金的概念、特点以及确定企业奖金总额的原则。(12分)人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

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35. A 36. D 37. B 38. D 39. A 40. A 41. B 42. A 43. A 44. D 45. A 46.

B 47. B 48. D 49.

C 50.

D 51. A 52. B 53. D 54. D 55.D 56.C 57. C

58. B 59. C 60.C 61.B 62. D 63. B 64.D 65.D 66.C 67.C 68. A 69.D 70.A 71.D 72. C 73. D 74. B 75. C 76. A 77. C 78.A 79. D 80.C 81.B 82. A 83.D 84.A 85. D 二、多项选择题 86. ADE 87. ABCDE 88.

BDE 89. ABCE 90. BCDE 91. CD 92. BDE 93. ABC 94. ACDE 95. ABCD 96. ABCDE 97. ABCDE 98. BCDE 99. ABCE 100. ABDE 101. ABCE 102. ABC 103. ACDE 104. ACDE 105. ACD 106. ABCDE 107. ABE 108. ABCD 109. BCDE 110. CE 111. ABCE 112. ABDE 113. DE 114. ABC 115. ACE 116. ABDE 117. ABDE 118. ABD 119. ABCE 120. ABCDE 121. BCDE 122. ACDE 123. BDE 124. ACDE 125. ACE 一.简答题 1. 答:在本企业关键技术领域的学术水平;符合本企业所需专业的毕业生人数;该校往届毕业生在本企业的业绩和服务年限;在本企业关键技术领域的师资水平;该校毕业生过去录用数量与实际报到数量的比率;学生的质量;学校的地理位置。

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3. 答:安全生产责任制度、安全技术措施计划管理制度、安全生产教育制度、安全生产检查制度、重大事故隐患管理制度、安全卫生认证制度、伤亡事故报告和处理制度、个人劳动安全卫生防护用品管理制度、劳动者健康检查制度二.计算题 1. 解:计算期加班工时 = ( 25 - 22)* 8 + 10 * (11 – 8 ) = 54小时计算期全部实际工时 = (25 – 10) * 8 + 10 * 11 = 230小时加班比重指标 = 计算期加班工时 / 计算期全部实际工作工时 = 54 / 230 * 100% = 23.5% 计算期制度内实际工作工时= 22 * 8 = 176小时人力资源管理师考试网:https://www.doczj.com/doc/d28434416.html,/hr.html

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