新编剑桥商务英语高级答案【篇一：新编剑桥商务英语高级第三版第10.1】
p> 10.1 travel and entertainment
vocabulary business travel
1do you agree with this view?
‘i can see a trend, executives want to save costs on businesstravel ,and connecting people virtually is becoming more affordable.’
2study the phrases in the box.what does each one mean?how is it pronounced?
commute subsidised transport congestion give a lift to someone rush hour teleconferencingcar share schemetravel expenses
3which of these statements do you sympathise with?
1 spending two hours each day commuting to and from work really affects people’s quality of life.
2 it’s fair that the company should subsidise travel for people who commute a long way to work.
learning tip 3 if more people worked flexibly we could avoid
congestion and rush hours.
try to use idiomatic 4 i don’t mind giving a colleague a lift to work now andphrases when then but i couldn’t take part in a car share scheme. i expressing opinions: enjoy that hour to myself in the mornings.
eg i couldn’t agree5 air travel is too time-consuming.video and
more ;i’d go alongteleconferencing is the only way forward.
wi th that;actually,6 it’s the duty of every employee to manage their business that’s not the way itravel expenses as if it were their own money.
see it,etc.
4discuss the following questions.
1 how do you get to work / college each day?
2 why do you use this from of transport ?
3 do you pay for your own travel?
5as the new manager of the support services at
sterrman, engineering firm, you have been asked to reduce spending on travel and entertainment .
suggest a policy to tackle each of the problems below.
current situation
1 the company owns and maintains a fleet of 35company cars for the sales team.
2 the company pays for business class tickets on bothlong and short flights.
3 the use of expensive restaurants to entertain guests
and clients is very common.
4 the company spends a lot on hiring outside rooms formeetings and conferences.
compare your answers with a partner.
listening a team-building day
6 a lot of companies use team-building events ,such ascanoeing events,treasure hunts,company role plays,etc.
______.
but what should their aim be?prioritise(1-7)the following aims.a generally getting to know each other betterb breaking down formal barriers between management and employeesc bringing out the best qualities in each individual d helping people to feel better about themselvese distinguishing leaders from followersf increasing loyalty to the company g helping to remember that there’s more to life than just work 7 is there some other benefit that hasn’t been m entioned above?8 10.1 your company has organised a team-building day at silverstone motor racing circuit. you have been asked to attend a short presentation of the programmefor the day. listen and complete your notes. use up to three words for each space. team-building day the aims 0 the aim is not only to 1 to learn how each individual think,functions and 2 this new understanding will make us_______________. the schedule 3 meet at the office at ___________________. 4 the journey will take ___________________. 5 for the activities we will be divided into_____________. 6 at lunch there will be a surprise _________________. 7 after the afternoon’s activities there will be a ________. preparation 8 dress__________________. 9 in case of cold bring a jumper or___________________.
10 no mobile phones, laptops, but can bring ____________.the home of british motor racing
9 what do you think the activities at the circuit will be exactly?
grammar future forms
1 look at the verb forms in these sentences(1-6).whatform is used to express the following about the future? future forms
a an offer
learning tip
note the use of the
present when two
clauses about the
future are connected
with when or another
time phrase.
i will see him.i will
give him your
message.__when i
see him, i’ll give him
your message.
b a decision already taken
c an arrangement
d a schedule
e a general prediction
f a confident prediction 1 the day will begin with a workin
g breakfast at eight o’clock after whic
h de legates will have 30 minutes of free time before the first seminar at 10 o’clock. 2 we’re not going to have a christmas party this year; instead we are going to give the money we would have spent to a charity. 3 she’s not easy to convince,is she?
i can see this is going to be a very long discussion. 4 don’t worry, i’ll take the laptop with me.that’s one less thing for you to remember. 5 i’m meeting him at his office at 6.30 and then we’re eating at a greek restaurant in the city center. 6 i think he’ll find it difficult to adapt to his new role, because he’s used to being independent. 2 you colleague has written this email for an agent in djakarta.before you send it, she has asked you to put verbs she’s not sure about in the most natural form. dea r jimthank you for your email, asking about our plans fornext year. i (0) will do my best to explain the situation.i agree that
this year has been disappointing,but weexpect that sales
(1)________(pick up)next year.the result of our marketing meeting last week is that we (2)__________(launch) the new version of the dct10 in asia next spring. from the feedback we’ve had in europe,i’m sure it (3) _______(be) a great success.
the international gas industry trade fair (4)_______(take place) in singapore next march.i (5)______(fly)out there with jane on 16 march and i hope to have a couple of days extra to see some agents, but i (6)_____(call) you when i (7)_______(have) my exact schedule,so that we can arrange to meet.
in the meantime,let me know if you(8)_______(visit) theuk any time soon. then we can arrange to meet for a meal and a chat. best wishes
sarah
readingevents management
3 do you think being responsible for organising corporate events, sponsorship,parties and team-building events in a dream job? why?/why not?
4 read the article from a business magazine about organisingcorporate events.
● choose the best sentence from those below(a-h) to fill each of the gaps in the test.
● do not use any letter more than once.
● there is an example at the beginning(0)
how to manage an event
how would be an events organiser?on the face of it ,playing
‘my genial host’ to a group of freeloading clients doesn’t seem too arduous a task. but the amount of stress experienced in getting ready for it and the real and ever-present danger of
something going horribly wrong make it a job only for those with nerves of steel. (0)e the list is endless.
corporate hospitality events should be an opportunity to relax with your customers and get away from business,but instead they actually expose a company to close scrutiny by its most valued audience and leave a lasting impression in their
minds .done well ,the client is left with the image of a
creative ,fun and professional organisation. (1)______worse still ,you might offend:the company who arranged a james bond theme night that started with a group of international guests being greeted by bikini-clad ‘bond girls’ should have known better.
the first consideration is what the aim of the event is :to launch a new product ,to develop awareness of the company’s mission, to build relationships with new clients or just to thank existing ones for their continued custom .(2)_______for the latter you won’t necessarily have to spend excessively to get it right ,but you will
have to think about what will make the event memorable. audience participation is generally a good way to achieve
this ,for example giving a theme to the event ,such as a 1970s disco or a hawaiian evening.(3)________ it may also put some under pressure ,making them feel that they will have to dance like john travolta or to rely more on their wallet than their imagination to make their costume.(4)__________
an alternative is simply to give them a treat by taking them to a show or sporting event and afterwards for a meal where they can relax and chat .(5)________ the advantage of these is that the clients are more likely to look forward to it and to share the good news with others in the wider world who may also have an interest in the event .(6)________in addition ,anything that goes wrong at the events is likely to reflect badly on the main organiser and not your company.
a this will get the participants more involved and help to
‘break the ice ’ if people
don’t know each other well,but be careful.
b an example of this would be a golf tournament or a football match.
c the first two are more like presentations an
d will mean putting on a show to impress.
d staff parties,on th
e other hand ,are much less stressful because the consequences
of failure are not so damaging.
e a speaker may not turn up ,a piece o
f vital equipment may fail ,the invitation may
give the wrong date.
f done badly ,the company may end up looking
cheesy ,disorganised or even cheap.
g the result is good publicity and an enhanced image for the company.
h the balance is a difficult one and it all depends on the skill of the organiser in the
planning and publicizing of the event ,so the guests feel at ease.
vocabularygo and get
1 complete the following sentences using the correct form ofeither go or get.
0 there is always a danger that something will go wrong on the day.
【篇二：新编剑桥商务英语(高级)第三版3.1】
p class=txt>3.1 communication at work
vocabularymean of communication
1 what does this quotation mean to you?
‘think like a wise man but communication in the language of the people.’
w.b. yeats, poet (1865-1939)
2 delete the verb that does not go with each type of business communication. 0anemailsend /draft /post
1a phone calldo/make /receive
2a press release put up /issue/put out
3an advertising campaign launch/run /make
4a presentation give /make/ tell
5a meeting or seminarhold /attend /carry out
6 a report produce/run/publish
7a noticeput out/put up/ display
8a memo to all concernedpublish/send out/circulate
9information on the internet post/make/put
3 for which of the following would you feel most confident using your english? and least confident? discuss with your partner.
a presentation a meeting a phone calla reportan email
4discuss these quotations with your partner.
? have you had good experiences of dealing with companies through call
centres?
? do you shop on the internet? why? /whynot?
? with which products or services is face-to-face contact helpful? with which is
it unnecessary?
5 read the five extracts from the magazine management now on page27 and
then match each of the eight statements (1-8) with one of the extracts. you will need to use some of the texts more than one.
0 you can gather a lot of customer data with modern computer systems. a
1 one future trend will be more direct contact between companies and their customers._____
2 business hasn’t really changed, only the media of communication._____
3 companies need to think about which channel is most appropriate to their customers ’needs._______
4 customers are frequently frustrated by not being put though quickly to the person they need to speak to._____
5 there is less human interaction nowadays, but this isn’t necessarily bad for the customer.________
management now. april issue
better communication?
natalie fitzgerald asked five people working in the field what they thought.
a bill osmond, data analyst
i think he’s got a good point. powerful it systems give companies enormous amounts of information on customer behavior, but it’s what they can do this data that matters.
a good example in recent years was centrica, the british utility company. it acquired a big portfolio of different companies and then spent huge amounts of money on an it system designed to cross-sell its various products and services-financial services, telephone contracts, energy supply and so on _to the customers in its different businesses. but they never managed to do it, because their it people were unable to merge all the customer databases or to make them talk to each other
b sarah bridgestone, former call centre manager
absolutely. call centres can more often act as a barrier than a help. talk the example of a well-known mobile phone operator. when a customer calls, he’s given a list of options to choo se from: dial i for bill enquiries, 2 to upgrade his handset, 3 if he has a technical problem, 4 if he’s thinking of leaving the company. from each of these he’s taken through another list of options. if he still can’t find what he is looking for, he’s inv ited to ‘stay on the line until an operator becomes available’. this can take up to ten minutes, by which time he is now seriously thinking of going back to option 4 and cancelling his contract. it really seems counter-productive.
cdoug cook, bank manager
there is no doubt that modern communication channels have depersonalized a lot of customer contact. banks have been doing this for years, trying to commoditise the service that they offer so that they can rationalize it and make it cheaper to deliver most transactions- bank deposits, cash withdrawals, issuing of statements-have been automated whether at a cash machine, over the phone or online. this has saved companies and the customer money. but cost-cutting is by no means the
only driver- it’s a trend a lso driver by customer demand for a quick and flexible service.
d farhana patel, onlin
e retailer
it’s just about convenience. whether i text you a message or tell you the same message face-to-face, it’s still a message. the growth of internet shopping compared to that of high street shopping shows very clearly that customers want cheaper and more accessible services. sellers like the convenience too of course. ebay started out as a market place for individuals but, increasingly, companies have used it to sell products direct to consumers. in face it’s not very different from a traditional market place. there is still a community of buyers and sellers who talk to each other and do business just the same as if they were dealing face-to-face.
e brian macwhinney, management consultant
businesses are often too quick to embrace new technology in order to save money or gain a competitive advantage. but applying the same solution to all types of business is never a good idea. there are cultural factors to consider. using a call centre in india to handle enquiries about train times on railways in europe is a bad idea because it isn’t suited to customers’ expectations. on the other hand, a european customer of a computer company doesn’t really mind if his technical problem is solved by a call centre operator in india or ireland or alaska, because it doesn’t require any cultural knowledge. good communication is about finding the right channel. in time, i expect we’ll see a return to more face-to-face contact with customers and more local services. speaking 1 which of the following do you find useful? when do you use it? why?
mobile phone email sms msnblackberry
2 decide the best ways to communication the following messages.
first letter has been written for you).
0to answer somebody, you give a reply.
1to ask for something, you make a r_____.
2to help someone remember, you give them a r_____.
3 to suggest or recommend something, you make a p_____.
4 to say something publicly, you make an a______.
5 to say sorry you make an a______.
6to insist that someone does something, you make a d_____.
grammar
grammar tip
often verbs that express a similar notion will take the same form, eg dissuade discourage, deter are all followed by someone from doing.
this can also be the case with opposite notions, eg agree and refuse +to do. i discouraged him from applying for the job.
i dissuaded him from applying for the job.
verb patterns
in the email below, all the forms following the communication verbs (discuss, apologise etc) are underlined. some are incorrect. correct them.
dear jim
for giving
for giving
up your time to help us.it’s very kind of you to agree (1) working with us on this project-i know you are very busy. when we last met, we discussed (2) a special team to deal with complaints from customers. i have since had a meeting with sarah, the head of the
we need a better system for dealing with complaints.
last week, a customer rang to complain (7) to wait one month for interest on it before delivering the product. the sales person who answered the call offered him a discount, without even checking the history of the order. when i checked, i discovered an email from us in forming the customer when he thought the product (10) a one-month delay in delivery. the salesman was very defensive and said that he couldn’t be criticized (11)keep the customer happy!
so you see, we’ve got a lot of work to do. looking forward to hearing from you. best wishes
karen 5put the words below into their correct place in the table.
urgethreaten proposeundertakepraise blamerecommenddeny convince
6 complete these sentences.
0they threaten to take us to court if we didn’t pay them immediately.
1it’s a very sensitive issue. i suggest __________ an anonymous email.
2once, in a restaurant, i complained ___________ and the manager told us to leave. 3what a waste of time! we spent three hours discussing___________.
4the company offered__________, but amazingly she refused.
5i’ve promised ___________ by tomorrow morning.
6 i can’t believe you had to remind him ____________. that’s his job.
【篇三：新编剑桥商务英语(初级)学生用书_答案
_module_1.1-5.3】
ing and workshopsp6
what does your job involve? p7
the present simple
p8
module 1.2personal and professional details meeting peoplep10
job and work p12
module 1.3
bec preliminary exam p14
p15 reading test
Unit 6a Reporting Results 第六单元a 报告业绩 Annual Report 年度报告 A 我们目前正实施的资源增效计划所创造的利润基本抵消了罢工及不利汇价造成的损失，这种成本绩效的改进，实现了高达1亿英镑的业绩。另外一个收人来源是最近我们出售了独家拥有的子公司迪诺克斯。 B 公司稳步发展，税前利润和例外项目上升到5.96亿英镑。公司业绩良好的一个特点仍然还是严格的现金管理制度。投资的增加给公司带来了压力，但资产负债表显示，尽管有3.46亿英镑的支出，净现金收入还是达到了32亿英镑。 C 贸易额增长了4.5%，与近几年相比有了大幅度的提高；营业额提高了3%。去年底完成的结构重组计划，使经营利润也同时增长。这一项目虽然成功、但也使净现金减少到4.72亿英镑。 D 去年我们的主要业绩是收购了一家特色化工制品公司。这一投资以及已经制定的资产出售计划。将使公司的经营范围更加合理。由于公司非核心业务经营业绩不佳。交易利润下降了7%，证明我们目前所采取的行动是合理的。 Unit 7a Health and Safety 第七单元a 卫生与安全 5 STEPS TO RISH ASSESSMENT 风险评估的五个步骤 风险评估就是对工作中可能导致人身伤害的潜在危险进行周密极查，以此判断是否已经采取了足够的防范措施或者是否应该增加其他措施以防止危害发生。风险评估的目的是保证没有人受到人身伤害或者得病。事故和疾病可能夺去人的生命，而且，如果产量减少、机器被毁、保险费用增加或者需要打官司，还会影响到公司的业务。 进行风险评估时需要判断的重要事项包括：判断事故隐患是否重大，是否采取了适当的防范措施以把危害减到最小。 如果你的公司规模很小，井且你自信熟悉风险评估这项工作，你可以进行自我评估，或者，你也可以让有责任心的员工、安全事务代理人、安全员来帮你做这项工作。如果你自己没有把握，可向地方健康和安全监督员咨询。但切记：你有责任保证防范借施充分落实到位。 第一步 在你的工作场所周围巡视一遍，重新检查有什么可能引起伤害的潜在危险。忽略无关紧要的细节，把注意力集中在可能引起重大伤害或可能伤及群休的重大隐患上。向你的员工或员工代表了解他们的想法。因为他们每天身临工作场所，每天都在工作，他们可能已经注意到了一些井不是一目了然的情况。 第二步 把那些并不始终在工作场所的人员也考虑进去，比如清洁工、承包人以及维修人员。那些到访的公众也要考虑进去，他们也有可能因为你们的生产活动而受到伤害。 第三步 即使采取了充分的防范措施，仍然还会有危险存在。你需要对每种重大隐患作出判断：现存的危险是否重大，一般还是很小。首先，要考虑是否已经做了法律要求你必须做的一切。再想一想普遍接受的行业标准是否适宜。但不要就此而止，还要再为自己考虑一下，因为法.律规定你必须采取合理措施以保证工作场所的安全。切记：你的目的是通过增加必要的防范措施来减少安全隐患。 第四步 如果你的员工少于5人，就不必采用书面形式记录下来；但如果你有5个或5个以上的员工，就必须把评估的主要结果记录下来。也就是说要把那些较为重大的隐患写下来，并把最重要的发现结果记录在案。你应该保存这一书面材料以备将来参考。如果监督员来查询你的防范措施或者如果你卷入了一场民事责任诉讼，这份材料对你就特别有用。这份材料还能够证明你已经按照法律行事了，而且它还可么提醒你密切关注具体事务或者引起你优虑的事故隐患。 第五步 有时候，你无疑需要引进新的机器、物品以及工作程序，而这些有可能引发新的隐患。如果有重大变化，
Unit 1 Task 2 M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter? She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us? W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. W: By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance. W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like. W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based? M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London. Follow-up practice Cai: May I come in? Ms. Smith: Yes, please. Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested. Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department. Cai: Nice to see you, Ms. Smith. Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you. Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more
Module 2 第二单元 2.1 Business Topic Company Benefits 商务话题篇公司福利三、Vocabulary: Benefits and incentives benefits n. 福利incentive n. 奖励job title 职衔，职位，头衔training and staff development 培训和员工发展good salary 可观的收入pension n. 养老金flexible working hours 弹性工作时间，灵活的工作时间 opportunities to travel 旅游机会 opportunities for promotion 升职提拔机会days off 几天短假company car 公司配（给的汽）车too good to be true 好得令人难以置信client service executive 客户服务主管take…with a pi nch/grain of salt 对…将信将疑，对…不完全相信 old and established 历史悠久resources director（human resources director 的简称）人力资源部经理qualification n. 资格 temp n.（temporary/temporary worker 的缩略语）临时员工incumbent programme 在职员工培训课程，岗位培训课程human resources 人力资源promote from within 提拔内部员工 take on 接受，招聘intake n. 从外部吸纳招收的员工project manager 项目经理grow and maintain customer relationship 发展和维持客户关系canteen n. 食堂，餐厅head office n. 总部，总公司brainstorming n. 自由讨论，头脑风暴，集思广益breakout n. 突破 encompass vt. 包括，包含sales and marketing 销售和市场营销research and development and manufacturing 研发和生产perk n. 好处，额外津贴，外快 final salary pension scheme 按最终薪水给付的养老金计划budget n. 预算 non-cash reward 非现金形式的奖赏once-in-a-lifetime adj. 千载难逢的，令人难忘的career goal 职业目标 senior management 高层管理人员
BEC商务英语中级学生用书答案 第一单元 P7 READING (5) 1,open your mind 2 plan for disaster 3 get organized 4 set your limits 5 put pen to paper 6 don’t feel guilty 7 two become one P9 GRAMMAR (5) 1 need 2 communicate 3 have escaped 4 have been working 5 have been 6 am working 7 answer P9 (SPEAKING)Writing 第六题work in pairs.中有可能选择其中一个话题进行作文。 P10 READING (4) AACCBABCAC 第二单元 P16 READING (4) →BACBC P18 GAMMAR (4) 1 began 2.trademarked 3.became 4.has been 5.has been working 6.has been 7.took part P19 GAMMAR (5) 1.have been working 2.joined 3.have had 4.have been considering 5.has expanded https://www.doczj.com/doc/d314108556.html,pleted 7.have been studying 8.has agreed P23 WRITING A MEMO 第三单元 P27 READING (3) https://www.doczj.com/doc/d314108556.html,unch 2.charge 3.fee 4.growth 5.concept 6.branch out P27 Writing（6.work in pairs.中有可能选择其中一个话题进行作文。） P29 GRAMMAR (6) 1.’ll call 2.won’t rise 3.’re running 4.’m going to have 5.’leaves 6.will be opening 7.will have started 8.going to leave 9.’ll be receiving 第六单元 P57 SPEAKING 6问答题(答案没有找到，自主发挥) P58 GRAMMAR （1）1. ’s employed 2.must have been asked 3.is hoped 4 are being made 5to be looked at6 were taken on7 ’ll be fired GRAMMAR(3)1.will be given 2.is being reviewed 3.have been offered 4.was set up 5.will be given 6.to be look 7.is hoped 8.have been delayed P59 GRAMMAR （5） 1.to assess 2.was unfairly dismissed 3.was followed 4.has been found 5.had failed 6.is reported 7.gave 8.was dismissed 9.appears 10.is recommended 11.should be carried 12.will help P61 READING (2) →BFDAEC P62 1 翻译（可能从着5篇短文中出） 第七单元 P66 READING (3) BCBD P69 GRAMMAR (6) 1.bad 2.most 3.most enjoyable 4.more 5.than 6.better 7.as 8.better P70 READING (2)→BADCD BCABA BDBCC Memo例文 To: All Staff From: (name of student) Date:4,july
商务英语视听说听力原 文 Modified by JACK on the afternoon of December 26, 2020
Unit 1 Task 2 M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us? W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for yo u to leave your present job?
Module 6 第六单元 6.1 Recruitment Vocabulary recruitment 招聘 migraine (headache) 周期性偏头痛 body-piercing studio 人体穿环工作室（一种从事人体美容的地方）take a sick day 请一天病假 sales position 销售职务 sales figures 销售数据 apply for 申请 go in for an interview 参加面试 arrange an interview 安排面试 automated messages 自动应答信息 lottery 彩票win～中彩票，中奖 pay off the rest of his mortgage 付清贷款余额 mortgage 抵押，按揭 disciplinary procedures 惩戒程序，纪律程序 take someone on 录用某人 walk out 离职，罢工 dismiss解雇 sack 解雇，炒鱿鱼 fire 解雇 lay off 使下岗（临时）解雇 resign 辞职 take voluntary redundancy 自愿裁员，自愿接受裁退 make redundant 裁员 give notice 预先通知（解雇、辞职等） applicant 申请人 flexible 灵活的，善于变通的 stationery 文具 personal correspondence 私人信件 pension 养老金 retirement 退休 6.2Emailing Vocabulary inbox 收件箱 check the inbox 检查收件箱
精心整理 LISTENING SCRIPTS Module 1 1.1 Working from home (page 8) I=Interviewer M=Michela I OK,Michela.You work from home now.Can you tell me about a typical day? M R=Richard W=Woman M=Marek R Hello? W Hello,Richard.I ’d like to introduce you to Marek. R Oh,yes.Hello,Marek.How do you do?Nice to meet you at last. M Hello,Richard.Pleased to meet you too. W Oh,do you two know each other already? M Well,we ’ve spoken on the phone a few times. R But we ’ve never actually met.Anyway,take a seat.Would you both like a coffee? Conversation 2 A Would you like a coffee? B Oh,thanks.
A Milk? B Yes,please,and a sugar…thanks. A So have you enjoyed this morning? B Yes,it was very interesting.The first speaker was particularly good. A Is this your first time at one of these events? B Yes,it is.And you? A No,I’ve been coming for years.The company pays and if the location is good then I come.I remember the best year we had was in Monaco… Conversation 3 M=Marie W=Woman M May I join you? M You’ W That W this A That all Norway with for E=Examiner C=Candidate E And where do you live exactly? C I’m from a small town in northern Switzerland but at the moment I’m studying for a business degree so I live in Zurich. E What types of business are most successful in your town? C Err,well,I suppose that tourism is quite important to the area and there are many small farms so agriculture also.Zurich,where I study,is more famous of course for banking and financial services. E How is working life changing in your country? C Sorry,can you repeat the question,please? E Yes,how is working life changing in your country?
Exam 5_1 Listening Test Part One Questions 1-12 -You will hear three telephone conversations. -Write one or two words or a number in the numberer space on the forms below. -You will hear each conversation twice. Conversation One (Questions 1-4) -Looking at the form below. -You will hear a man giving information about a training course. J-Joanna P-Peter J Joanna Rivers P Hello,Joanna.It's Peter.Is David there? J No,I'm sorry,Peter.He's just left the office. P What time will he be back? J Not till tomorrow,I'm afraind.Can I take a message? P Yes,ok.It's about a training course he was interested in.Could you tell him the name of the course is "Managing People",and it's on 13 August? J Ok,so that's 'Managing People' on 13 August. P Yes,so he'll have to be quick if he's interested.The woman who runs the course is calles Virginia Little,and he should call her direct.Her number's 01723 887762 J Ok,Peter.I'll make sure he gets this when he comes in. P Ok,and one other thing,tell David to mention my name,Virginia's an old friend of mine. Conversation Two (Question 5-8) -looking at the form below. -You will hear a man booking a taxi.
《新编剑桥商务英语（初级）》 （第三版） 教案 教材：《新编剑桥商务英语(初级)》（第三版） Rolf Cook and Mara Pedretti with Helen Stephenson编著, 经济科学出版社， 2008年10月
《新编剑桥商务英语(初级)》课程单元教学设计一、教案头
二、教学设计
第一次课设计梗概（2课时） （1）告知学生本课程的总体安排、教材的处理，上课的方式、明确学习目标。 两个目标：通过听、说、读、写及分组讨论，案例表演和课堂演示,培养学生在商务情景下的工作习惯和交流意识；尽量通过BEC初级考试。 两个要求：为了提高学生的积极性并使他们了解在平时的学习中应提高哪些能力，告诉学生现在用人单位对员工的要求，第一要有一定的专业素质，二是情商要高,即懂得如何交流,如何为人处事。 教学方式：在教学中,主要采取活动教学,通过各种各样的活动,提高学生的自信心和交流能力。将学生分为六组，每组四人，一个组即为一个公司，每个组员都有一个职位，第一周确定每个组员的职位。第三、四周确定公司的名称、职能和业务范畴，并在全班演示。（2）考核方式 平时表现：两个方面，一是整组的表现,即各个公司在各种课堂活动上的表现；二是个人的主动表现和提问表现.只要平时刻苦努力,积极主动。 期末卷面：一整套BEC初级的模拟题。 口试：口试的形式仿照BEC初级口试形式并加上案例表演。 （3）进入正题 本次课的项目主要是介绍公司的职务分类,职能范畴，撰写个人简介及设计名片。 ●Reading: Read and get to know the format of BEC preliminary exam. ●Reading and Discussion: Read the materials about Training and Workshops in order to know the job title and responsibilities.
《商务英语听力I 》课程标准 一、课程基本信息 课程代码：180020 适用专业：商务英语学时数：36 学分：2 先修课程：无 后续课程： 《商务英语听力II》、《商务英语口语II》、《英语口译》 课程归口：商务英语专业 二、课程性质 本课程是商务英语专业的专业必修课。通过系统而专门的商务英语听力单项和综合训练，培养学生的快速反应、归纳、记录等能力，使学生掌握基本的听力技能，了解相关背景知识，为后续课程《商务英语听力II》和《英语口译》以及将来从事的涉外活动打下良好的听力基础。 三、课程教学目标 1、能力目标 ①能听懂英语国家人士就学生熟悉的题材所作的较为浅易的讲话和日常生活的交谈，要求学生能够抓住讲话和交谈的中心大意； ②能利用网络资源进行英语听说训练；能利用网络搜索、阅读相关资料； ③能基本听懂英语语速为每分钟150-200个词的商务英语涉外业务活动包括商务旅行、产品介绍、会展、接待、宴会等的一般交谈和简短讲话，辨别商务活动中讲话人的态度和语气，理解特定情景中
语言的含义； ④能选择听力材料中关键的词和句子并做简要笔记； ⑤能归纳并复述所听材料的大意; ⑥能快速反应所听材料中的数字、时间、地名等关键性信息； ⑦能在15 分钟内听写根据已学知识编写或选用的录音材料（词数140-160 个，共念四遍。第一、四遍的语速为每分钟80-100 个词，第二、三遍根据分句或句子停顿），错误率不超过10%。 2、知识目标 ①掌握英语听力训练的方法和途径； ②掌握预期、猜测、抓住要点和连贯记忆等基本的听力技能； ③了解从事商务活动中的文化差异，如饮食文化差异； ④掌握英语的连读方法和易混淆的音素； ⑤掌握和商务会议、商务旅行、商务宴请、产品推介等相关的商务英语术语和交际功能语言； ⑥掌握所听材料的背景知识。 3、素质目标 ①具备良好的自我学习与提升的能力； ②具备良好的理解能力、沟通能力和团队协作能力； ③拥有良好的职业道德，具备良好的抗压能力。
第一单元 P7 READING (5) 1,open your mind 2 plan for disaster 3 get organized 4 set your limits 5 put pen to pap er 6 don’t feel guilty 7 two become one P9 GRAMMAR (5) 1 need 2 communicate 3 have escaped 4 have been working 5 have been 6 am working 7 answer P9 (SPEAKING)Writing 第六题 work in pairs. 中有可能选择其中一个话题进行作文。 P10 READING (4) AACCBABCAC 第二单元 P16 READING (4) →BACBC P18 GAMMAR (4) 1 began 2.trademarked 3.became 4.has been 5.has been work ing 6.has been 7.took part P19 GAMMAR (5) 1.have been working 2.joined 3.have had 4.have been considering 5.has expanded https://www.doczj.com/doc/d314108556.html,pleted 7.have been studying 8.has agreed P23 第三单元 WRITING A MEMO P27 READING (3) https://www.doczj.com/doc/d314108556.html,unch 2.charge 3.fee 4.growth 5.concept 6.branch out P27 Writing （ 6.work in pairs.
第一单元 P7 READING (5) 1,open your mind 2 plan for disaster 3 get organized 4 set your limits 5 put pen to paper 6 don’t feel guilty 7 two become one P9 GRAMMAR (5) 1 need 2 communicate 3 have escaped 4 have been working 5 have been 6 am working 7 answer P9 (SPEAKING)Writing 第六题work in pairs.中有可能选择其中一个话题进行作文。 P10 READING (4) AACCBABCAC 第二单元 P16 READING (4) → BACBC P18 GAMMAR (4) 1 began been been working been part P19 GAMMAR (5) been working had been considering expanded been studying agreed P23 WRITING A MEMO 第三单元 P27 READING (3) out P27 Writing（ in pairs.中有可能选择其中一个话题进行作文。） P29 GRAMMAR (6) 1.’ll call ’t rise 3.’re running 4.’m going to have 5.’leaves be opening have started to leave 9.’ll be receiving 第六单元 P57 SPEAKING 6问答题(答案没有找到，自主发挥) P58 GRAMMAR （1）1. ’s employed have been asked hoped 4 are being made 5to be looked at6 were taken on7 ’ll be fired GRAMMAR(3) be given being reviewed been offered set up be given be look hoped been delayed P59 GRAMMAR （5） assess unfairly dismissed followed been found failed reported dismissed recommended be carried help P61 READING (2) →BFDAEC P62 1 翻译（可能从着5篇短文中出） 第七单元 P66 READING (3) BCBD P69 GRAMMAR (6) enjoyable P70 READING (2)→BADCD BCABA BDBCC Memo例文 To: All Staff From: (name of student) Date:4,july Subject: Parental Leave Further to our previous meeting ,I am pleased to comfirm that parental leave for fathers has been extended to three weeks .The new system will come into operation as from 4th SEPTEMBER. May I remind you that your managers will require one month’s notice
商务英语听力技巧 BEC中级听力考试总长度为12分钟,重复播放两次。结束时有10 分钟供考生把答案写入答题卡上。 听力考试共分三个部分： 第一部分是根据三篇短小的电话录音填空。填的内容主要是单词、数字。这部分主要考查考生捕捉具体信息的水平。录音内容主要是询价、订货、邀请、要求、提意见、计划、定座、安排及对要求和安排 的确认等。 应试技巧 在做这部分题时，一定要充分利用听前的15秒钟把题目内容迅速 看一遍，并根据自己的经验积极预测需填的信息。所填内容一定是听 力材料中所出现的单词或数字，每空只填一或两个单词。常考的具体 信息有姓名、地名、公司名称、部门名称、其他事物名称、数字、代号、型号、电话号码、价格、时间、证件号码、距离数、体积、容积 数等。要边听边记，时间很紧，建议大家利用速记方法，只记单词的 几个字母，等听第二遍录音时再补充完整，注意单词的拼写，尤其要 注意单复数、过去式、过去完成式、现在分词、过去分词等各种拼写 形式。 第二部分是多选项搭配题。这部分共分两组，每组各有5个短小 独白，旁边各有八个选项。考生必须从旁边八个选项中选出五个选项 与每组的五个独白分别搭配。主要考查考生总体听力技能和推断水平、识别话题、场所、功能、获得主旨等水平。 应试技巧 常考题目包括谈话主题、谈话者、谈话发生地点、谈话发生时间、谈话数量、谈话原因等。在做这部分题时，一定要充分利用听前的15 秒钟把所给选项迅速看一遍，并根据自己的经验积极预测可能听到的
内容。要边听边记，时间很紧，建议大家利用速记方法，只记单词的 几个字母。选择时不要过于匆忙，这部分题在听时一般都找不到明显 线索，需要逐步构思，提炼才能得出答案。如果选项中含有你听到的 单词，这个选项很可能是迷惑项，选择时千万要谨慎。 第三部分是多项选择题。 应试技巧： 1．所有问题均按照行文的先后顺序实行提问。 2．对于每一个问题，说话人都有明确的提示性的阐述，所以解题 的关键是发现和听懂这些提示。 3．提示性词语的使用。一般说话人所使用的提示词有：but；but I think；real…；fact is that…；…not the case；it is … which/that…。 4．某些词语与答案中的词语为同义词。 5．通过举例，让读者推断出答案。 6．将答案放在所举的例子前面。 7．说话人对于听者的迷惑包括： （1）开头提出一些所谓的原因，而将真正的原因放在最后。 （2）说话人会以较快的速度，让听话人听到一些“提示”，通常 是一些支言片语，用来迷惑听者。这些“提示”中的文字往往直接出 现在选项中。 8．结合以上几点，不难发现在本项的准确答案都是间接的给出，通常要经过说话人2到3步的阐述。 商务英语听力看似很难，但如果同学们能够勤加练习，攻克难题，指日可待。
河北金融学院教案 课程名称：剑桥商务英语 教材名称：新编剑桥商务英语（中级）第三版出版单位：经济科学出版社 出版时间：2008年10月 主编： John Hughes 教案编写人：王杰 授课专业（班级）：09商务英语1班 授课时间：2010-2011 第一学年
河北金融学院课程教案 授课教师：王杰授课班级： 09商务英语1班授课时间：2010.9.6 课题Lead-in Introduction to BEC Vantage 教学基本 要求与目标 make students to get familiar with the BEC Vantage 方法与手段introduction, explanation with the assistance of PPT 实践性环节discussion, ask and answer 课外要求To read more books about business, often go on line to practise listening BEC 内容（其中：重点划“△”，难点划“﹡”）课时分配I. Introduction to BEC Reading test (60 minutes, 45 questions)△ Reading test part one (7 questions) Reading test part two (5 questions) Reading test part three (6 questions) Reading test part four (15 questions) Reading test part five (12 questions) Writing test (45 minutes, 2 parts)△ Writing test part one (40-50 words in forms of note Message,email or memo) Writing test part two (120-`140 words in forms of report Or business letter) Listening test (40 minutes, 3 parts 30 questions)﹡ Listening test part one (three conversations) Listening test part two (two sections 10 questions) Listening test part three (one passage 8 questions) Speaking test (14 minutes, 3 parts)△ Speaking test part one (personal information 3minutes) Speaking test part two (mini-presentation 6 minutes) Speaking test part three (collaborative task 5minutes ) II. How to study BEC Vantage 1.business words and phrases 2.read more business background 3.listening more BEC 4.accumulative more business topic 5.often go on line with good websites III. Asking questions Ss may ask any questions concerning BEC.10m 8m 12m 20m 10m 10m 10m 10m 10m
商务英语听力 篇一：商务英语口语学习商务英语口语学习球经济一体化步伐加快，越来越多的外企进入中国，中国与其他国家的贸易往来也日益频繁，无论是本国企业还是涌入中国的跨国公司都急需一大批既懂商务知识又会英语技能的商务英语专业人才。可是能真正成为这样的人才却不是一件容易的事情。一、巩固商务英语口语基础并提高学好音标，注意非音段层面的发音技巧的练习。模仿标准的语音语调，注意连读、弱读、失去爆破、音的同化等语言现象，解决普遍的发音问题，克服错误的发音习惯。可选择磁带、广播，电影中自己喜欢的声音模仿，而且材料要实用，要符合自己的兴趣和学习需求。同时，练习时要大声，要遵守先慢后快原则，口齿清楚，使口腔肌肉得到最充分的锻炼，以养成正确的发音习惯。ABC360有真人外教进行一对一的在线教学，可以帮助学生更好的发音。二、增加自信，突破心理障碍提高语言基本功的同时，需要逐渐树立起自信心。由于传统英语教育过于强调准确性，再加上传统文化中害怕出错丢面子等种种不利于英语口语学习的障碍心理，阻碍了口语流利性的提高。一些学生性格内向，缺乏自信，没有勇气，不善沟通与交流。而经过在ABC360和外教长期的全程英语课程与对话，可以使学生说英语越来越自然，不会觉得不好意思。三、有意识的培养商务文化知识导入商务文化意识，在情境中练习。第一，补充商务知识。一方面注意商务词汇的扩展。另一方面注意学习专业知识,了解、熟悉异国的政治制度、经济环境、法律体系、经营习惯以及商业价值观，培养过硬的外语运用能力。第二，提高商务情景中的表达和沟通能力。ABC360的外教除了是经验丰富的专业老师之外，也多许多本身有商务方面的教育背景，对学生商务方面知识的拓展有很大帮助。四、利用丰富的网络资源提高商务英语听力水平听是输入，说是输出，沟通要顺利进行缺一不可。因此，听力理解水平的高低直接影响口语交际的质量，因此，利用网络丰富的资源，搜索相关的听力和视频材料，以及口碑较好的系列商务英语口语素材。不过想要在工作的时候流利的说出一口英语需要一个漫长的过程，如果真的想学就一定能学好。篇二：商务英语听力与会话课程标准《商务英语听力与会话》课程标准课程代码：2212014 适用专业：商务英语专业一、课程性质 1、课程性质商务英语专业的培养目标是：培养德、智、体、美等方面全面发展，具有扎实的英语语言基础与专业技能和比较熟练的