展会四类客户跟进邮件模版(终审稿)
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外贸给客户寄样以后的跟进邮件和思路下载温馨提示:该文档是我店铺精心编制而成,希望大家下载以后,能够帮助大家解决实际的问题。
文档下载后可定制随意修改,请根据实际需要进行相应的调整和使用,谢谢!并且,本店铺为大家提供各种各样类型的实用资料,如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等,如想了解不同资料格式和写法,敬请关注!Download tips: This document is carefully compiled by the editor. I hope that after you download them, they can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!In addition, our shop provides you with various types of practical materials, such as educational essays, diary appreciation, sentence excerpts, ancient poems, classic articles, topic composition, work summary, word parsing, copy excerpts, other materials and so on, want to know different data formats and writing methods, please pay attention!外贸业务中,给客户寄样后的跟进邮件至关重要。
发完报价后1-2天没有回复-----跟进邮件1(确认是否收到),有条件的最好发完邮件后直接电话询问如果仍旧没有回复----一周后跟进邮件2或者电话询问原因仍旧无回复,十天,半个月去邮件联系---跟进邮件3 跟踪客户没必要非得要求形式,重要的是内容和跟进的点找准。
并非一定要死缠烂打,前提是让客户记住你,还能对你不厌烦;否则你就成了推销保险的了。
跟进邮件1 模板ADear ***,Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. I am waiting for your reply ASAP. Best regards Winnie.模板BHope you are fine, my friend. I haven't received any information from your side. My last quotation email is attached to avoid you missing it. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.如果客人还没有回信,一周后再问客人不回信的原因. 不同的情况做不同的回复。
⼀封巧妙跟进客户的邮件(电话+追加邮件)很多朋友会纠结⼀个问题,客⼈不回邮件,⽯沉⼤海,不论如何写邮件都没有回⾳,实在有种⽆⼒的感觉。
稍微聪明⼀点的,会采⽤邮件配合电话的⼿法来做follow-up,⽐如邮件发过去,要给的都给到位了,也隔了不短的时间,各种follow-up技巧都⽤过,也催促过,都⽆下⽂的情况下,就打个电话沟通⼀下,看看真实原因是什么,究竟问题出在哪⾥,是客⼈需要更多时间货⽐三家呢,还是项⽬暂时搁置,还是因为休假或者什么原因还没有进展等等。
只有弄清楚原因,才可以对症下药,这是绝对没有错的。
可是更⽆⼒的,就是下⾯这种情况:邮件不回,电话也⼀直没⼈接,whatapp信息看到就是不回,这个往往是更让⼈抓狂的,容易让业务员有很多联想,脑补各种场景,让⾃⼰的⼼态更加糟糕。
其实呢,很多问题并没有那么复杂,也不⽤⼈为去想复杂了,完全可以针对性处理就好。
今天我们就来具体聊聊像这样的情况,到底应该怎么去处理。
转⾃外贸圈毅冰36Dear xxx,Sorry to disturb you again. I tried to call you 10:00 am (your time) this morning but nobody answered. I would like to discuss with you about the running project: xxx.I understand you’re really busy for the tough work. Therefore, I plan to dial your direct line again at 14:00 pm (your time) tomorrow. If you are not convenient then, please keep me informed. And let’s arrange another time for the phone conversation.Best Regards这就是⼀种巧妙的催促⼿法,⼀⽅⾯很客⽓,跟客⼈说,不好意思打扰了,我今天打你电话没⼈接,我想跟你讨论什么什么项⽬。
客户收到货后跟进范文表示据你所知货物已经到港,关心一下目的港清关有无问题。
如果日后还有需要你帮助的地方可以联系你之类的这样既表示你很负责的追踪这个case,给客户一个负责任的印象,另外也暗示他以后有需要这个产品再找你第一:各种订单情况回复一:未付款询盘回复:这一环节是一个卖家第一次接触买家,有几个注意事项和大家分享一下:第一主动出击,当买家下单后应及时主动与买家联系,联系内容可以按照先后顺序包括为打招呼,对产品进一步的介绍,并告知请付款以及时查看库存备货,尽快发货。
下面请看举例:Dear Tracey,we have got your order of..... The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there ’s anything I can help with the price or size etc.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. ThanksBest RegardsCindy二:已付款订单的回复:主要内容包括确认产品的颜色、规格、尺码等等具体事宜,表现卖家的专业性。
请看举例:Dear David,I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thankswaiting hear from you soon.Best RegardsCindy三:发货后的回复从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家,直到买家收到货为止。
展会之后联系客户的开发信范文上参加展会完了,大家会怎么联系客户呢?下面的范文提供给大家一些参考Dear AngelGood day and thanks for your kind e-mail dated Oct 05th.We are very sorry not to visit your booth in Canton fair this time, due to our heavy business here and we sincerely hope to see you next fair certainly.By the way, we kindly ask you to send your full range of denim items from 6Oz to 14Oz with the specification 100% polyester or poly / cotton / span and so on.Actually, we have been received many inquires from some reliable customers for Denim items.But we didn't offer anything, as we have not find any good supplier from China yet.In this regards, we think both of us would enjoy the mutual business for Denim item in xxwell, if good products and competitive prices shall be provided.xx这个客户以前来过我们广交会上的摊位,今年再次邀请他时,他没有空来,但是会和我们一直保持联系。
我在回信的时候就说我们产品信息方面的事他就又回复了Dear AngelGood day!Thanks for your kind replyAnyhow, we really want our mutual business as much as you do and there is big demand for Denim items in xx. But the most important thing is the competitive price..Now we have few samples of your company as follows and please offer us your final price for these items,along with the detailed composition and loading quantities ( 1x20feet ) and best deliveryB-131 / 123 / 124 / 123As you see the above, your samples are too small and we need more variety of your denim samples from 6Oz to 14 Oz. Therefore, it would be very thankful, if you will send your full items to us after the fair immediately.Here is address for your sample forwarding.xxxxxxxxxxxxxxOnce again, let's work our best to make Denim business as much as possible and waiting for your reply,Mr. Abdullah ChangGeneral Manager我看他有蛮有诚心的,就打算广交会后好好联系联系。
给客户发邮件范文现在业务员跟客户联系,一般都会用到邮件。
给客户发邮件,应该怎么写?下面是小编为你带来的给客户发邮件范文,欢迎参阅。
给客户发邮件范文1尊敬的客户:您好!我怀着感恩的心情,向您致以亲切的问候和诚挚的谢意;感谢您过去对我的支持和帮助,感谢您让我在这个行业中充满信心和勇气,并从中享有收获和喜悦。
保险,作为一种未来的生活安排方式,正在被越来越多的人所接受和喜爱,我很荣幸能做您的寿险顾问并有机会为您服务。
在过去的日子里,因为保险让我们有了很多的接触和交流,您的乐观与认同,理解与信任,让我倍受启迪并心存感激。
保险宣传其实是一件很辛苦的事,风吹雨打、酸甜苦辣都要经历,不过宣传也是很快乐的,自从进入这个行业以来,保险让我的内心开始变得更加宽广和融合、坚强与进取。
每每心灵受挫、受打击时,一想到您还有众多的客户支持和信赖,看到家人期待的目光和眼神,我就不敢让自已懈怠,而继续勇敢地在这个行业中前行。
在过去的日子里,我不知道您是否烦过,我向您介绍保险,是否对我的服务感到满意,但我从内心深处都希望你拥有足够的人寿保险,哪怕不是在我这里购买的,因为每当我看到身边的人没有保险,而有事发生不能承受生命之重时,我就为自己没能事前向他们介绍保险而感到自责。
而当我看到身边越来越多的人开始拥有人寿保险时,我的内心便充满了无限的快乐与恬静。
从容与宁静是生命力量的体现,源于内心的坦然和安全感。
人寿保险虽然不能抵御风险,却可以让人悲痛之余抚慰心灵,让爱我们的人和我们所爱的人深切地感知一份绵绵不绝的爱和深切的责任,从而在内心深处升腾起生的勇气与创造美好的新生活的憧憬,这是其他商品和服务所不能做到的,所以我不止一次地告戒自已,决不要因为情面而不向他人销售保险,也决不要轻易对这个行业说不,我要在这个行业中坚定地走下去,并给更多的人送去满意的保险服务!感谢您让我有机会向您学习和请教,祝福您在新的每一天大展宏图,对于我自己我将不断地去学习和进取,以让自己更加充实和专业,愿您能在未来的日子里,继续给我更多的支持和帮助,助我在这个行业中快速成长!谢谢! 愿每个家庭拥有平安!给客户发邮件范文2尊敬的广大客户:xx银行自93年成立以来,一直得到您的大力支持和帮助,值此圣诞和元旦两大节日即将来临之际,为了感谢您这十余年来对xx银行的支持与厚爱,AAA银行全体员工谨向您表示衷心的感谢和美好的祝福!在AAA银行过去十余年的发展历程中,您,我们尊敬的客户,给予了我们无比的力量,在您的大力关心与支持下,以及AAA全体员工的勤奋努力下,我们凭借优质的服务,良好的信誉,取得了一个又一个的辉煌成绩。
客户回复暂时无需求,怎么破Dear XXX,Thanks a lot for your information.Do you mean you already have a good supplier, or actually you are open to a good alternative supplier, however you do not have a purchasing plan shortly?When we have new competitive development, do you want to be updated?Best regards.如何给合作客户推荐利润高的新品Dear XXX,Hope you have a good night!Attached please find the new PI with EGO blister and CE4 atomizer.May I ask you a question? Just curious.Except EGO and CE4, do you have a market for the twist and voltage ecigs?I am asking as these are becoming the mainstream in the USA market. Companies like Vape USA and High Cigs launched these products years ago, and the sales volumes are big. Maybe they are worthy of your attention.Certainly you know your market much better than me.Best regards.客户同意给出需求却没下文,怎么追Dear XXX,It is very nice talking with you on XXX.As talked on phone, will you please send me more information of your product needs? So I will work out a best price for you soon.Best regards.客户咨询产品,公司不能做Dear XXX,Thanks a lot for your inquiry.Unfortunately XXX product is out of our product range. However, I have a friend who is producing this item. His contact information is:XXXXXXXXXXXXPlease contact him directly. I will also ask him to quote you the most favorable price.When you have needs on XXX products, please remember, I can be of good help. Best regards.接手同事客户如何介绍自己Dear XXX,Good morning!I am Lanty from XXX Company, who will follow up your business from now on, as Lisa has left our company for maternity. Very nice to have this chance to serve you, and I will try my best to meet your requirements.When you have new inquiries, please tell me. I will work out the best price for you. Best regards.客户因我司规模小而选择别家Dear XXX,Thanks for letting me know that. Wish you good luck.Do you want to put all eggs in one basket? We are not as big, but still very reliable manufacturer. We do not mind to be your safe backup factory. How do you think of giving your lions' share order to that supplier, and let us help you with a smaller portion of your order?Best Reagrds.客户定货了,以不好卖为由取消订单Dear XXX,I fully understand that you are not able to sell this iron stand. It is a pity that we are not told before when the PI is confirmed.Now it is too late to cancel. We have already produced the item. And actually the iron pedestals are ordered from wrought iron producer. We have already paid them. It will be very costly to cancel it. I would very much appreciate your kind understanding.Best regards.客户给错规格,却抱怨生产错了Dear XXX,Thanks a lot for your email on Jan. 5th.I have recalled our email correspondence, and found that I was told to produce them as XXXXXX. Will you please check the attached email dated on XXXX?Best regards.客户坚持贴自己商标,公司只愿做自己品牌Dear XXX,Many thanks for your follow up for the logo. I have passed your information to our production manager while I got your email the other day. And I just called him this morning, and was told that all our productions are based on XXXXX logo except two exceptions:Customer has his own design and requires us to produce;If customers need only a couple of designs, and the order quantity for each SKU is more than 200pcs. (Normally only the DIY chains work like this)Can you provide us your own design? And what is your order quantity per SKU?Best regards.客户订单量达不到公司的起订量Dear XXX,Thanks for your email. I fully understand that you have to be 100% sure about a new supplier before you start your batch order. I've talked hard with our production manager on this. The question is that now we are not producing this model, and to alter a shift to produce 500pcs of XXX is quite costly. So if you can work with 1000pcs, it will help us a lot for reducing the cost.Meantime, please be very sure about our quality. If the goods arrive at you with any defects, we will return the money to you.Best regards.货物易损,建议买保险,但客户不愿Dear XXX,Regarding the shipment of order XXX, we have already booked the shipping line on XXXX date.Will you please BUY THE INSURANCE for this order from the forwarder . Since it is not a FCL, the forwarder has rejected our request to send the container to load by ourselves in the factory. Though we have sticked "handle with care" with much caution, we are still afraid of the salvage discharge and loading on the port. To protect yourself, please buy insurance to avoid the damage loss.Best regards.无法提供外地报关服务的说明Dear XXX,Thanks for your email.Pls let me explain why we are not able to declare at Customs outside of Shanghai. The forwarder outside of Shanghai charges us too much for the expenses. Actually, a couple of years ago, we have a few cases, the final shipping charges is more than the goods itself, ie, even we give out the goods for free, we still need to pay more for the shipping charges. Then our BOD had a meeting, and decided not to ship outside Shanghai anymore. It is a red line of our company , even our General Manager cannot change it. I would very much appreciate your kind understanding.Meantime, for your case, we would like to consider taking the inland shipping cost from Shanghai to XXXX.Best regards.达不到起订量,收handling fee,客户不愿Dear XXX,Regarding the small quantity handling fees, may I have a clarification?The loading port charges from forwarder is very high for smaller orders. In the past, we have a few cases, the charges are more than the goods itself, ie, we give all the goods for free, we still need to pay for the charges. So for orders less than US$5000, we have a handling fee of US$150 to cover the charges partially.I would very much appreciate your kind understanding on this.Best regards.客户拖拉导致无法正常交货,威胁取消订单Dear XXX,I will much appreciate your kind understanding, that we were only able to start production on XXXX. I was really frustrated , the confirmation of XXX is really slow, though I have kept pushing...原材料调整的通知邮件Dear XXX,Thanks a lot for your very important support during the past few years. The XXXX hasbeen a hot-selling item for XXX company .As you may already know, the XXXX closed their factory in XXX, the supply of XXX material is very tight. And the risk of non-delivery is very high. To avoid the risk, we have to use a substitute material to replace it. Attached please find the specification of the new material.Fortunately, the news from our R&D people is very encouraging. The test report shows that the performance of the new material is even better than the old material, but the cost is reduced by 10%. Attached please find the test report comparison between the two materials.Please note, from XXXX, the old material will be replaced by the new material on the production line. If you still need the old material to fulfill your commitment to your customers, please set the orders before XXXXX.Best regards.客户一直不回复怎么办Dear XXX,On XXXX, you’ve set an order to us, and I have sent you the PI on XXX. Since then, I did not receive your reply. Is it because anything we do wrong & offend you? If so, please tell me, so I can improve. We treasure you much as a very valuable customer, and respect you much.Best regards.两封邮件后仍不回复怎么办Dear XXX,Hope everything is fine for you.I have sent you a couple of emails, and not receiving your reply. Not very sure whether my email can reach you. Will you please reply this email, so I know I can still reach you by email?Best regardsPI后客户不回复怎么办Dear XXX,Did you receive my last email dated XXXX, sending you the PI?Best regards.客户展会确认订单,却迟迟不下单Dear XXX,Hope you are doing very well after the fair.It is a great pleasure to meet you on the recent canton fair, very nice talking with you. You've shown good interest in our basins and told me you will set an order after the show.Have you decided what items to select? Is there anything I can do to help you make the selection?Best regards.展会见面,需做市场调查,怎么跟Dear XXX,Good morning,this is XXXX from XXXX.It is a great pleasure to meet you at recent canton fair,very nice talking with you.And many thanks for your interest in our products.You’ve told me that our XXX are new thing for you. You would make a research in your local market.Do you need any further information from us to help your evaluation?Best regards.展会见面,要求打折,怎么跟Dear XXX,It is really a great pleasure meeting you at Canton Fair. You’ve shown great interest in our product XXXX, and we discussed a lot of details about this product, and made a conclusion that it will meet your market demand very well.We treasure you much as a very valuable potential customer, and I’ve applied successfully from our GM, the most special 20% discount for you, after discount the price is only US$0.3.Could you please tell me how many quantity you will need?外贸邮件跟进谈判Best regards.需要认证,费用让客户出Dear XXX,Thanks for your email.Regarding the SGS Q-mark, we have just helped a customer applied for it at their cost. The total cost is XXXX. We can also help you with the SGS certification, but as normal practice, you will have to pay for it.Best regards.电话沟通后如何邮件追踪Dear XXX,It is very nice to talk with you just now.As per our talking, I am pleased to send you the specifications of product XXXX.BTW, will you please tell me what kind of package do you need? So I will evaluate the cost, and give you the price.Best regards.11 / 11。
给客户邮件格式范文
尊敬的客户:
您好!非常感谢您一直以来对我们公司的支持和合作。
为了更好地服
务于您,我们公司一直在不断努力提升产品质量和服务水平。
在此,我们
向您致以诚挚的问候和衷心的感谢。
我们公司一直秉承着“客户至上,质量第一”的原则,不断改进产品
和服务,以满足客户的需求和期望。
经过多年的发展,我们已经建立起了
一套完善的售前、售中和售后服务体系,为客户提供全方位的支持和帮助。
在过去的一段时间里,我们公司一直在不断改进产品的质量和性能。
我们的技术团队不断研发和创新,以确保我们的产品在市场上具有竞争力。
我们严格把控每一个环节,从原材料的选择到生产工艺的控制,力求将最
优质的产品交给您。
除了产品质量的提升,我们公司还注重对客户的服务。
我们的销售团
队时刻关注客户的需求和反馈,及时解答疑问和提供技术支持。
我们的售
后服务团队也会全天候为您解决问题和提供帮助。
无论是产品的安装调试,还是售后维修,我们都会尽力满足您的需求。
我们深知,客户的满意度是我们公司长期发展的基石。
因此,我们将
一如既往地努力提供优质的产品和服务,以满足您的需求和期望。
同时,
我们也非常重视客户的反馈和建议,只有通过与客户的沟通和合作,我们
才能不断提升自己,更好地服务于您。
祝好!
此致
敬礼。
商务英语邮件回复文稿归稿存档编号:[KKUY-KKIO69-OTM243-OLUI129-G00I-FDQS58-初次开场白:It is my pleasure to write here for you.回复开场白:Further to our conversation earlier, .........As discussed over the phone, .......Thanks for you kind reply.Thank you for your inquiry/email.Thanks for your letter. It is my pleasure to receive your reply!Thanks for your mail of 日期............结尾:We will noted and many thanks!I hope everything with you is fine.Many thanks for your support. I hope you are well and in good health! FYI: for your information 仅供参考深盼贵公司及早回复(1) We hope to receive your favors at early date.(2) We hope to be favored with a reply with the least delay.(3) We await good news with patience.(4) We hope to receive a favorable reply per return mail.(5) We await the favor of your early (prompt) reply.(6) A prompt reply would greatly oblige us.(7) We trust you will favor us with an early (prompt) reply.(8) We trust that you will reply us immediately.(9) We should be obliged by your early (prompt) reply.(10) Will you please reply without delay what your wishes are in this matter(11) Will you kindly inform us immediately what you wish us to do(12) We request you to inform us of your decision by return of post.(13) We are waiting (anxious to receive) your early reply.(14) We should appreciate an early reply.(15) We thank you for the courtesy to your early attention.(16) We hope to receive your reply with the least possible delay.(17) Kindly reply at your earliest convenience.(18) Please send your reply by the earliest delivery.(19) Please send your reply by messenger.(20) Please reply immediately.(21) Please favor us with your reply as early as possible.(22) Please write to us by tonight's mail, without fail.(23) May we remind you that we are awaiting your early reply(24) May we request the favor of your early reply(25) A prompt reply would help us greatly.(26) A prompt reply will greatly oblige us.(27) Your prompt reply would be greatly appreciated.(28) Your prompt attention to this matter would be greatly esteemed.(29) We look forward to receiving your early reply.(30) As the matter is urgent, an early reply will reply.(31) We reply on receiving your reply by return of post.(32) We request you to accept our warmest thanks for the anticipated favor.(33) We thank you in advance for the anticipated favor.盼望以传真答复(1) We await your reply by fax. (2) Please fax reply to fax this morning. (3) We are anxiously awaiting your reply by fax. (4) Please arrange for your fax reply, or long distance call, to reach us before noon Monday. (5) Fax reply immediately. (6) Please acknowledge by fax the receipt of these instructions. (7) Please do not fail to fax your reply immediately on receipt of this letter. (8) Please fax your decision without delay as we have offers waiting. (9) Oblige us by replying by fax before noon tomorrow, as we have another offer. (10) Inform us by fax of your lowest quotations. (11) Fax in time for us to write you in reply by 7 pm mail. (12) Fax me from Osaka beforenoon stating your telephone number. (13) Kindly reply me by wire.承蒙贵公司重视, 感谢之至(1) Please accept our thanks for your usual kind attention.(2) Please accept our thanks for the trouble you have taken.(3) We are obliged to you for your kind attention in this matter.(4) We are greatly obliged for your trial order just received.(5) We wish to assure you of your appreciation of your courtesy in this matter.(6) We thank you for your order just received.(7) We thank you for the special care you have given to the matter.(8) We tender you our sincere thanks for your generous treatment of us in this affair.(9) Allow us to thank you for the kindness extended to us.(10) We are very sensible of your friendly services on our behalf,for which please accept our sincere thanks.回函迟误, 请见谅(1) Please excuse my late reply to your very friendly letter of March 1.(2) I hope you will forgive me for not having written you for so long.(3) I hope you will excuse me for not having replied to you until today.(4) I humbly apologize to you for my delay in answering your kind letter of May 5.(5) I have to (must) apologize you for not answering your letter in time. 我们将随时为你服务(1) We assure you of our best services at all times.(2) We shall spare no efforts in endeavoring to be of service to you.(3) We shall be pleased to be of service to you at all times.为贵公司带来不便,特此致歉,并请原谅(1) We hope you will pardon us for troubling you.(2) We regret the trouble we are causing you.(3) I regret the trouble it caused you.(4) We trust you will excuse us for this inconvenience.(5) We wish to crave your kind forbearance for this trouble.(6) We solicit your forbearance for such an annoyance.(7) Kindly excuse me for troubling you in this matter.对此错误, 谨致歉意, 务请原谅(1) Please excuse this clerical error.(2) We tender you our apology for the inconvenience this error may have caused you.(3) We request you to accept our regret for the error of our clerk.(4) We greatly regret that we have caused you such an inconvenience.(5) We wish to express our regret for the annoyance this mistake has caused you.(6) We frankly admit we were at fault and we are anxious to repair the consequences.恳请贵公司支持惠顾(1) We solicit a continuance of your valued favors.(2) We solicit a continuance of your confidence and support.(3) We hope we may receive your further favors.(4) We hope to receive a continuance of your kind patronage.(5) We request you to favors us with a continuance of your kind support.(6) We solicit a continuance of your kind patronage.若有机会本公司也愿提供类似服务(1) It would give us great pleasure to renderyou a similar service should an opportunity occur. (2) We wish to reciprocate the goodwill. (3) We shall on a similar occasion be pleased to reciprocate. (4) We hope to be able to reciprocate your good offices on a similar occasion. (5)We are always ready to render you such of similar services. (6) We shall atall times be willing to reciprocate such of similar favors. (7) We shall be happy to have an opportunity of reciprocating to you on a similar occasion.1.Initiate a meeting 发起会议2.I would like to hold a meeting this afternoon about our development planning for project A.3.今天下午我将举行一个会议,就A项目的发展计划开会讨论一下。
外贸跟进邮件模板篇一:英语外贸邮件模板大全, 各类正式外贸电子邮件开头模板, 英文商务回复跟进email模板英语外贸邮件模板大全各类正式外贸电子邮件开头模板, 英文商务回复跟进email模板1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindlysend us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in orderto secure our business. We look forward to hearing from you soon..Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree toyour offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested.Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain.We hope you will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly7. 确认订单Dear Sir: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely8. 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely10. 请求信用证延期Dear Sir:Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely11. 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.Sincerely交易的进行12. 抱怨发货迟延Dear Sirs: Sept. 25, 2001Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.Yours faithfully12a. 处理客户的抱怨Gentlemen: Sept. 30, 2001In response to your letter of Sept.25, we regret yourcomplaint very much. T oday we received information from Hong Kong that the remaining 150 bikes were on a ship that developedengine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.Truly14-1 取消订货Dear Sirs: Oct. 2, 2001We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.Sincerely14-2 谅解迟运原因Gentlemen: Oct. 2, 2001We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We areeagerly awaiting the ship's arrival.Yours faithfully交易的尾声15. 货物损坏报告Dear Sirs: Oct. 4, 2001Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.Sincerely16-1. 拒绝承担损坏责任Dear Sirs: Oct. 8, 2001Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.Sincerely16-2. 承担赔偿责任Gentlemen: Oct. 8, 2001As soon as we got your letter we got in touch with the packers and asked them to look into thematter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.Sincerely交易花絮17. 催要逾期货款Dear Sirs: Nov. 30, 2001It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.Sincerely18. 付清逾期货款Dear Sirs: Oct. 3, 2001We have looked into the cause of the delay in payment andhave found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by T elegraphic Transfer and should reach you sometime tomorrow.Sincerely篇二:外贸跟踪邮件范文询问客户对报价的看法Dear xxx,Hope everything goes well with you!Have you kindly checked my offer? Hope they are workable for your market! It is a regret that I haven’t received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards.追问客户的评价,求回复Dear xxx,How are you recently?Several days no news from you, have you got my enquiry for xxx? Fully understand that you are too busy to reply us. But we are still waiting for your comments. We need your feedback to go ahead. Thank you in advance.Many thanks and best regards.本着小强精神,保证客户收到报价,重发报价Hello,xxx,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again. If you have any other ideas, pls fell free to contact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon!Best wishes利用报价的有效期给客户一点压力Hello,xxx,Hope everything goes well It is Bella.We are in receipt of your inquiry dated on xxx and quote you as follow:xxxxxx. Pls kindly check whether price is workable. Because price will be invalid on xxxx.Wish we will promote business.Best regards.最后一次寻求客户对所询价产品的意见,附上产品目录表Good day! My friend, Bella again.My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?Enclosed is the E-catalog of Kington, pls kindly chk! If there is any item you are in need of, pls contact me! I’ll be more than pleasure to offer the information you want.Thanks...I am of service at any time!BR待客户在目录表中发现适合他们市场的产品Hello, my friends,Have u received and chked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, pls feel free to contact me. We are more than pleasure to offer u with more information you want.If u want to estimate the products show, yes, sample can be sent for your reference! We hope to establish good business relationship with you in the near future.BR时不时问一下是否有新的询盘或订单Dear xxx,I hope u are doing good.Have u got any orders? Pls keep me posted if yes, I will send you our updated price for your review.BR对于较大的客户我们可以主动提出提供免费样品Dear xxx,Free sample can be sent for your reference if you need. How’s your opinion?As our several communication, I hope that we can build a cooperation between us. Waiting for your reply.Best Wishes最后的绝招Dear xxx,I have sent you email many times before but have not received ant reply from you so I am guessing the emails have not reached you.Could you please drop me a short note if you receive this message and also pls tell me if you have any interest in our products? I don’t want to keep bothering you if you don’thave any interest.BR新产品上市就是厉害的时候了哦Dear xxx,Good morning!It is glad to inform u that we have lauched xxx, which with xxxx优势特点such as perfect design, low noise, light weight.......Attached with xx and xx for your reference and pls have a try in your market if possible. BR告知客户价目表的调整Dear xxx,How are u? Long time no contact and hope everything goes well with u.Our products and quotation had updated. Would u pls chk our new quotation with new items in attachments? If have any questions, pls contact me freely.BR看看可不可以转换订单吧Hello,xxx,Now I am writing for keeping in touch with u for further business.If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your requests. By the way, how about your order(or business) with item xxx? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Bella.客户过节,送祝福Dear xxx,Happy xxx and we wish u, your family, company enjoy your holidays.As for xxx, if u need any info, pls contact me at any time. We will try our best to satisfy u. May god bless u and have a nice day.给客户发送一封关心邮件,提醒客户注意休息,身体健康Dear xxx,Good day!Happy the coming new Year! I know that you will be much busy than before. But pls remember to keep enough rest! As we all know, healthy is most important in your life.BR如果我方过节的话Dear xxx,Sorry for re-troubling u.Pls find my pervious email below. Could you kindly chk by return today. Because we will on holiday from xxx to xxx and my email access may be limited.Thank u in advance.BR八种外贸跟踪邮件范文巧妙锁定客户1,报价后好几天没回复。
27个可以在不同销售环节下使用的英文跟进邮件模板Dear [Contact's Name],I hope this email finds you well. My name is [Your Name], and I am reaching out to follow up on our recent conversation regarding [Topic of Discussion].1. Introduction Template:Subject Line: [Company Name] - Follow-Up on our MeetingI wanted to thank you for taking the time to meet with me [or our team] [insert date] to discuss [topic]. I found our conversation extremely insightful and appreciated the opportunity to learn more about your business and its needs.2. Meeting Follow-Up Template:Subject Line: Recap of our Discussion - [Company Name]Thank you for taking the time to meet with me [or our team] [insert date].I wanted to summarize our discussion and ensure that we are on the same page.3. Request for Proposal Template:Subject Line: Request for Proposal - [Company Name]I hope this email finds you well. After reviewing your company's capabilities and discussing your needs with our team, we believe that[Company Name] would be an excellent partner. We would like to request a formal proposal from your company.4. Product/Service Presentation Template:Subject Line: [Company Name] - Introduction to our [Product/Service]Thank you for your interest in [Company Name]. As discussed, I am excited to introduce you to our innovative [product/service] and its potential benefits for your company.5. Pricing Inquiry Template:Subject Line: Request for Pricing Information - [Company Name]I hope this email finds you well. I would like to inquire about the pricing and packages available for [product/service]. Could you please provide me with a detailed breakdown of the costs associated with our potential collaboration?6. Request for Feedback Template:Subject Line: [Company Name] - Feedback RequestWe value your opinion and want to ensure that we are meeting your expectations. As a valued customer, we kindly request your feedback regarding our [product/service] and overall customer experience.7. Follow-Up on Payment Template:Subject Line: Payment Reminder - Invoice #[Invoice Number]I hope this email finds you well. I wanted to follow up on the outstanding payment for Invoice #[Invoice Number]. Please find the attached invoice for your reference.8. Request for Testimonial Template:Subject Line: Request for Testimonial - [Company Name]We hope you have been satisfied with our [product/service]. Your satisfaction is our top priority. If you have a moment, we would greatly appreciate it if you could provide us with a testimonial about your experience.9. Event Invitation Template:Subject Line: Exclusive Event Invitation - Save the Date!I hope this email finds you well. We would like to invite you to an exciting and exclusive event that we are hosting at [venue] on [date]. Please save the date, and more details will follow soon.I hope you find these email templates useful for your various sales follow-up needs. Feel free to personalize them and adapt them to your specific situations. Should you require any further assistance or have any questions, please do not hesitate to reach out to me.Thank you, and I look forward to hearing from you soon.Warm regards,[Your Name][Your Position/Title][Company Name] [Contact Information]。
本文部分内容来自网络整理,本司不为其真实性负责,如有异议或侵权请及时联系,本司将立即删除!== 本文为word格式,下载后可方便编辑和修改! ==外贸跟进邮件模板篇一:英语外贸邮件模板大全, 各类正式外贸电子邮件开头模板, 英文商务回复跟进email模板英语外贸邮件模板大全各类正式外贸电子邮件开头模板, 英文商务回复跟进email模板1. 向顾客推销商品Dear Sir: May 1, 201XInquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 201XWe received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in orderto secure our business. We look forward to hearing from you soon..Truly3. 迅速提供报价Dear Sir: June 4, 201XThank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technicalinformation on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June 8, 201XWe have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. Wehope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs: June 12, 201XThank you for your letter of June the 8th. We have accepted youroffer on the terms suggested.Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 201XThank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market hereleaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discountoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15, 201XWe have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly7. 确认订单Dear Sir: June 20, 201XThank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. Wewill advise you of the date of dispatch. We are at your service atall times.Sincerely8. 请求开立信用证Gentlemen: June 18, 201XThank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用证Dear Sir: June 24, 201XThank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit forUS$ 50,000 in your favor, valid until Sep. 20. Please advise us byfax when the order has been executed.Sincerely10. 请求信用证延期Dear Sir: Sep. 1, 201XWe are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely11. 同意更改信用证Gentlemen: Sept. 5, 201XWe received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.Sincerely交易的进行12. 抱怨发货迟延Dear Sirs: Sept. 25, 201XConcerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.Yours faithfully12a. 处理客户的抱怨Gentlemen: Sept. 30, 201XIn response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed。
分步骤重要的客人先联系既然你已经找到你和客户的共同点那么就从这个入口不要总发邮件,发了邮件没回复打个电话跟踪是很有效果的不管他同不同你合作,都要问清楚原因是为什么这样你们可以及时调整说不定就做成了不用太急慢慢来抓住客户不是说在短时间内做得到的,即使他和你谈得再好,回去之后也有可能不记得你,因为太多供应商了.所以你可以重新再介绍, 把展会上与客人的纪录发给他,然后针对他们的产品推荐你们类似的产品给他展后跟踪客户广交会也结束了那么久了,很多的人都在忙着对客户进行跟进,可是在面临着众多的名片的时候却无从下手,即使有邮件发出去了,但是回应的却是那么少的可怜的几封啊. 我参加的是10月11-14号在香港举行的电子展览,这是我的第二次展览.会后也在进行客户的跟踪,下面我说说我跟踪的一些东西吧``1. 要分理出客户的层次,比如你在展览上他们有问到什么的,就可以针对他们所提出的而回答,其实无非就是给他们添加点印象的, 展览上很多的人由于时间的关系,只能问问价格,有的是看看产品拿走你们的产品信息,但是回去之后他们会研究的,所以不能落下你们在展览上所交谈的东西`2. 时间的跟进, 估计第一次的跟进是在展会结束后的那个星期,应该要把全部的客户清理一遍,可能追求的是速度吧, 在隔了一周后,可以再给他们发一封跟进的邮件`` 一般发介绍的邮件时间最好是在星期二至星期四之间,星期一太多的东西要看,可能不会及时回复你的,等候去回的话可能会忘记了,星期五是周末了,一样的要处理的东西很零乱,``在对的时间发合适的地址,一般我们这边上班的时间可以跟进北美,南美的, 上午就是澳洲,亚洲的, 下午4-5点的时候是欧洲的上班时间``3.关于邮件的系统退信,很多的人都是用的公司邮箱,但是发出去给客户名片上留下的邮件地址,会收到退信, 那是因为很多的外国邮件系统对中国的邮件系统的设置,如果你发给他们的邮件里面不能显示你的IP地址的话可能会被他们列为垃圾邮件,所以呢,在第一次的时候尽量不要带附件,即使要带的话,压缩下的东西应该要比那样直接发的好些啊`` 很多的客户会提供他们的HOTMAIL, 你可以根据这个发邮件的,再不然的话,上他们的网址,找邮箱,记住你的称呼最好用的是名片上的名字,那样即使不是本人看到的,那个邮箱的管理者如果好心的话也会帮你转过去的,呵呵,希望好运吧4. 关于主题很多的时候,因为要看的东西太多,所以根据标题来看的话也是一种方式的,所以你的标题要简略,醒目, 一般建议是用RE: +产品名称的,我就用的是RE: Sourcing Fair: iPod headphone, 呵呵,方便的话再加个优先看的,反正不碍事的`关于寄送样品后的跟进,你可以跟据追踪号码,知道样品的进程,然后在样品到达了后的一个星期内问问对方的意见,因为很多的时候做产品检测的话需要的时间算是比较的长.5. 耐心等待在邮件发出去后,要耐心的等待,因为很多的买家都是要在这边逗留一段时间的,等他回国的时候看到你的邮件应该是一个星期后了,所以不要着急,要将手中的展会名片变成订单,我们建议您从展前做起:第一步:展前邀请相信贵司通过中国制造网()已经积累了不少新老客户(这里的客户不一定都与贵司成交过订单,还包括之前曾经与您联系过、询问过相关产品的意向客户),在参展前,我们可以通过邮件群发的形式告知我们的客户:公司即将在XX年XX月XX日参加XX展会,如果客户有时间,欢迎前来展位详谈。
询盘跟进第一封回盘发出,几天过去了,客户没有回复,建议用下面模板跟进:Dear ***,For several days no news from you, my friend. I am writing for reminding our offer for items of ***dated on***according to your relative inquiry, Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future. Looking forward to your prompt response.Best wishes附上之前的邮件十天左右过去,客户还是没有回复,用以下模板再跟进:Dear ***,How are you? Hope everything is ok with you all long. I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive price. By the way, how about your order with items of ***? If still pending, we would like to offer our latest price to promote an opportunity to cooperate with each other. If there is anything we can help you, we shall be much than pleased to do so. Looking forward to your prompt response.Best wishes(最好把第一次发给客户的邮件内容和客户最初的询盘附在邮件下方以提醒买家。
展会后和客户的第一封邮件怎么写我们公司每年都会参加很多行业类的展会,这些展会完后的结果就是会拿到很多名片,特别是广交会后,那名片就更多了.名片分给各个业务员后,我就会要求他们把名片整理出来,进行一个客户的分类,可别小看了这个客户分类过程,它会为你写好的一封推广信夯实好一个基础,在了解客户的背景下写的一封推广信会让你有的放矢,不会漫无目的.在写第一封推广信时要注意的事项,可以用八个字来概括:简单,专业,恰当,清晰.1. 简单:你推广信的语言一定要简练,不要罗里罗嗦.因为很多外国商人没有多少耐心,如果你的第一封推广信无比冗长用词深奥,他们根本不会读下去,其结果是往往当作垃圾邮件处理了.2. 专业:在邮件中一定要表明你们是专业的公司,拥有专业的产品和专业的销售及售后人员,你写的邮件简单并不是也要你一并把你的专业和基本的礼仪也省略掉了,在邮件的末尾一定要附上你详细的联系方式,包括你的姓名、职位、公司名、电话、传真、E-mail地址、网址和公司地址等信息内容,给对方一个很正规的印象.3. 恰当:恰当其实是最不容易的!买家总希望和精通产品的人打交道,如果你在写第一封推广信时就错误百出,一看就是外行,买家会认为你不是真正的生产厂家,或者对产品并不熟悉,很可能就一去不回.这也是在文章开始我为什么会强调写邮件前对客户背景的了解和对客户的分析的重要性,因为如果你对这个客户一点都不了解,写出的推广信很可能就是言之无物.4. 清晰:一定要充分利用电子邮件传递图片的优势,这样更能说明问题,同时也可以降低成本,图文并茂的效果会比单纯语言喋喋不休来得更直接.另外,发出邮件之前,要仔细的再检查一下,有无拼写或语法错误,尽量把可能给别人的不良印象减到最小.清晰明了才是一封成功的邮件.5. 另外还有一点,在第一封推广信发出后,不断的细致跟踪客户也很重要,即使客户现在没有购买的意向,但是因为你经常跟踪往返,客户会对你有很深的印象,一旦他有购买同类产品的需求会的一时间想到你,而且就算客户没有意向购买,他也会推荐给他的朋友.提高邮件电子报成功率,给予几点建议:1:将公司logo固定在电子报同一位置每次发送营销邮件时,也要借机树立公司的品牌形象。
展会四类客户跟进邮件
模版
TPMK standardization office【 TPMK5AB- TPMK08- TPMK2C- TPMK18】
展会四类客户跟进邮件模版
接待客户时,根据客户的兴趣程度,将客户分成:机会,感兴趣,了解,路人。对于不同
的客户,采取不同策略。
1. 机会客户:
客户很有意向,基本属于已经决定要购买,只是决定买什么规格,数量,从谁那里买的问
题。这类客户,追踪的时候,要重点把客户的注意力放在规格的选择上,追问客户的需求
细节。通过关注具体的细节,把握住客户的注意力,推动客户往前走。
只要客户一直跟你联系,就跟客户越来越熟悉。客户给你的信息越多,同样的信息,他再
给其他人解释一遍的成本就越高。如果感觉你值得信任,比较靠谱,他跟别人再解释一遍
的意愿就会降低。
在竞争方面,要重点解决,“你为何要跟我买”的问题。价格是一个重要的方面,如果价
格比对手高,要主动说明为何你justify这个高的价格,好在什么地方。但价格,甚至质
量都不是最关键的地方。客户觉得你是否值得信赖和靠谱最关键。无论是老板自己,还是
职业采购人员,都不想冒太大的风险。
Dear Peter,
It is very nice to talk with you on Canton Fair.
As per your request, I am sending you the detailed specification for XXX model.
FYI, we use high-quality imported material with zero lead for this model. It
is very popular in European market, as consumers are more demanding for green
products.
(从细节入手,给客户提供充足的信息,同时暗示你的东西是好的,为何价格会比较贵。
即便不直说,客户也清楚了。)
Can you tell me how many pieces do you need for this model And what is your
requirement for the package
(通过提问,将客户的注意力放在能够向前推进的细节上。只要客户一点一点地给你提供
构成一个完整订单的详细信息,你就在往订单一步步迈进。)
Best regards,
Kate
对于机会客户,要针对客户的需求,认真分析,认真来写。这类客户数量很少,只有
10%-20%,确值得你花80-90%的时间。因为你的订单可能多数是从这类客户里出来。
2.感兴趣客户
客户很感兴趣,但还没有下定决心要购买。为何没有下定决心,或因为市场需要进一步了
解,或者目前有个不错的合作对象,不甚满意,但要断掉合作关系,又担心新供应商有风
险,万一要是连这个老供应商都不如怎么办呢
这类客户,你的重点是要推动他做决定,而不是强调为何他要同你合作,因为他还没有下
决定呢。下了决定,他才会考虑同谁合作的问题。
a)需要调研市场型
因为客户对于市场不了解,对于市场能否畅销有顾虑。所以可以通过一些成功的案例,帮
客户树立信心,同时要有耐心和展示自信,甚至给客户一个特殊的政策,让客户去试销。
Dear Peter,
It is a great pleasure to talk with you on Canton Fair, and know your
interests in our XXX products.
After the fair, I collected a few more information on our sales, which might
be helpful for you. FYI, for this model, our sales in XXX country (需要同客户
接近的市场)is XXXX. Our customers said that the market specially like the XXX
feature of XXX(products).
I am very confident that you can sell XXX very well in your market. Anything I
can do to help you to research or test the market, please just tell me.
Best regards,
Kate
b)对现有供应商不死心
重点是让挖掘现有供应商的弱点,让客户感觉到痛苦,意识到一个不好的供应商对他的生
意的危害之大。注意,千万别直接攻击竞争对手,那样很不优雅,客户不会喜欢。攻击竞
争对手的弱点,而不是竞争对手本身。比如,我们知道竞争对手的质量不稳定,你不要说
XXX公司质量不稳定,很烂。而是说“你给你的客户稳定的质量吗如果质量不稳定,会给
你带来什么后果呢”
当然有的客户会告诉你现有的供应商有问题,更多的客户不会告诉你,他觉得告诉你了,
会在谈判的时候处于不利地位,被你利用。当客户不告诉你的时候,你就要自己去揣摩,
旁敲侧击地去问了。
Dear Peter,
Thanks a lot for visiting us during the Canton Fair.
Behind every successful distributor, there is a capable & reliable supplier.
As a capable & reliable producing supplier for XXX,XXX (知名大客户),we hope
to be the one that stand behind, and give you firm support.
Can you give us a chance
Best regards,
Kate
3. 了解信息
这类客户往往对于这个产品还不甚了解,随便问问,了解一下信息。有的甚至直接问个价
格,有的业务员误认为问价的客户就一定兴趣很大。其实,有相当部分的客户问价只是为
了随口了解一下。他们甚至还没有到认真考虑销售这个产品的程度。更不用说跟你合作
了。
这类客户我也会在客哆哆里建个分组,然后用一封模板来发。
这样的客户重点放在,帮助他了解这个产品的来龙去脉,产品的卖点,市场机会等等。触
动客户去深入调研这个产品的机会,下决心购买。
Dear Peter,
Very pleased to talk with you on Canton Fair.
To let you have more information about our product XXXX, I attach our brochure
for your reference.
Very briefly, this products target high-end market with better distribution
profit margin. Consumers love it for its features:
1)
2)
3)
If you have high-end customers, this is a very good opportunity worthy to
investigate further.
Best regards,
Kate
4.路人
有些客户并非经营同类产品,销售渠道也没有,只是出于好奇跑到你的摊位上交换了张名
片。甚至有过来推销的。这类客户很少有能成功的。我一般把他放到一个list里,群
发。不会花精力在上面。