展会四类客户跟进邮件模版(终审稿)

外贸给客户寄样以后的跟进邮件和思路下载温馨提示：该文档是我店铺精心编制而成，希望大家下载以后，能够帮助大家解决实际的问题。

文档下载后可定制随意修改，请根据实际需要进行相应的调整和使用，谢谢!并且，本店铺为大家提供各种各样类型的实用资料，如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等，如想了解不同资料格式和写法，敬请关注!Download tips: This document is carefully compiled by the editor. I hope that after you download them, they can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!In addition, our shop provides you with various types of practical materials, such as educational essays, diary appreciation, sentence excerpts, ancient poems, classic articles, topic composition, work summary, word parsing, copy excerpts, other materials and so on, want to know different data formats and writing methods, please pay attention!外贸业务中，给客户寄样后的跟进邮件至关重要。

发完报价后1-2天没有回复-----跟进邮件1（确认是否收到），有条件的最好发完邮件后直接电话询问如果仍旧没有回复----一周后跟进邮件2或者电话询问原因仍旧无回复，十天，半个月去邮件联系---跟进邮件3 跟踪客户没必要非得要求形式，重要的是内容和跟进的点找准。

并非一定要死缠烂打，前提是让客户记住你，还能对你不厌烦；否则你就成了推销保险的了。

跟进邮件1 模板ADear ***,Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. I am waiting for your reply ASAP. Best regards Winnie．模板BHope you are fine, my friend. I haven't received any information from your side. My last quotation email is attached to avoid you missing it. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.如果客人还没有回信,一周后再问客人不回信的原因. 不同的情况做不同的回复。

⼀封巧妙跟进客户的邮件（电话+追加邮件）很多朋友会纠结⼀个问题，客⼈不回邮件，⽯沉⼤海，不论如何写邮件都没有回⾳，实在有种⽆⼒的感觉。

稍微聪明⼀点的，会采⽤邮件配合电话的⼿法来做follow-up，⽐如邮件发过去，要给的都给到位了，也隔了不短的时间，各种follow-up技巧都⽤过，也催促过，都⽆下⽂的情况下，就打个电话沟通⼀下，看看真实原因是什么，究竟问题出在哪⾥，是客⼈需要更多时间货⽐三家呢，还是项⽬暂时搁置，还是因为休假或者什么原因还没有进展等等。

只有弄清楚原因，才可以对症下药，这是绝对没有错的。

可是更⽆⼒的，就是下⾯这种情况：邮件不回，电话也⼀直没⼈接，whatapp信息看到就是不回，这个往往是更让⼈抓狂的，容易让业务员有很多联想，脑补各种场景，让⾃⼰的⼼态更加糟糕。

其实呢，很多问题并没有那么复杂，也不⽤⼈为去想复杂了，完全可以针对性处理就好。

今天我们就来具体聊聊像这样的情况，到底应该怎么去处理。

转⾃外贸圈毅冰36Dear xxx,Sorry to disturb you again. I tried to call you 10:00 am (your time) this morning but nobody answered. I would like to discuss with you about the running project: xxx.I understand you’re really busy for the tough work. Therefore, I plan to dial your direct line again at 14:00 pm (your time) tomorrow. If you are not convenient then, please keep me informed. And let’s arrange another time for the phone conversation.Best Regards这就是⼀种巧妙的催促⼿法，⼀⽅⾯很客⽓，跟客⼈说，不好意思打扰了，我今天打你电话没⼈接，我想跟你讨论什么什么项⽬。

客户收到货后跟进范文表示据你所知货物已经到港，关心一下目的港清关有无问题。

如果日后还有需要你帮助的地方可以联系你之类的这样既表示你很负责的追踪这个case，给客户一个负责任的印象，另外也暗示他以后有需要这个产品再找你第一：各种订单情况回复一：未付款询盘回复：这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。

下面请看举例：Dear Tracey,we have got your order of..... The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there ’s anything I can help with the price or size etc.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. ThanksBest RegardsCindy二：已付款订单的回复：主要内容包括确认产品的颜色、规格、尺码等等具体事宜，表现卖家的专业性。

请看举例：Dear David,I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thankswaiting hear from you soon.Best RegardsCindy三：发货后的回复从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。

展会之后联系客户的开发信范文上参加展会完了，大家会怎么联系客户呢？下面的范文提供给大家一些参考Dear AngelGood day and thanks for your kind e-mail dated Oct 05th.We are very sorry not to visit your booth in Canton fair this time, due to our heavy business here and we sincerely hope to see you next fair certainly.By the way, we kindly ask you to send your full range of denim items from 6Oz to 14Oz with the specification 100% polyester or poly / cotton / span and so on.Actually, we have been received many inquires from some reliable customers for Denim items.But we didn't offer anything, as we have not find any good supplier from China yet.In this regards, we think both of us would enjoy the mutual business for Denim item in xxwell, if good products and competitive prices shall be provided.xx这个客户以前来过我们广交会上的摊位，今年再次邀请他时，他没有空来，但是会和我们一直保持联系。

我在回信的时候就说我们产品信息方面的事他就又回复了Dear AngelGood day!Thanks for your kind replyAnyhow, we really want our mutual business as much as you do and there is big demand for Denim items in xx. But the most important thing is the competitive price..Now we have few samples of your company as follows and please offer us your final price for these items,along with the detailed composition and loading quantities ( 1x20feet ) and best deliveryB-131 / 123 / 124 / 123As you see the above, your samples are too small and we need more variety of your denim samples from 6Oz to 14 Oz. Therefore, it would be very thankful, if you will send your full items to us after the fair immediately.Here is address for your sample forwarding.xxxxxxxxxxxxxxOnce again, let's work our best to make Denim business as much as possible and waiting for your reply,Mr. Abdullah ChangGeneral Manager我看他有蛮有诚心的，就打算广交会后好好联系联系。

给客户发邮件范文现在业务员跟客户联系，一般都会用到邮件。

给客户发邮件，应该怎么写?下面是小编为你带来的给客户发邮件范文，欢迎参阅。

给客户发邮件范文1尊敬的客户：您好!我怀着感恩的心情，向您致以亲切的问候和诚挚的谢意;感谢您过去对我的支持和帮助，感谢您让我在这个行业中充满信心和勇气，并从中享有收获和喜悦。

保险，作为一种未来的生活安排方式，正在被越来越多的人所接受和喜爱，我很荣幸能做您的寿险顾问并有机会为您服务。

在过去的日子里，因为保险让我们有了很多的接触和交流，您的乐观与认同，理解与信任，让我倍受启迪并心存感激。

保险宣传其实是一件很辛苦的事，风吹雨打、酸甜苦辣都要经历，不过宣传也是很快乐的，自从进入这个行业以来，保险让我的内心开始变得更加宽广和融合、坚强与进取。

每每心灵受挫、受打击时，一想到您还有众多的客户支持和信赖，看到家人期待的目光和眼神，我就不敢让自已懈怠，而继续勇敢地在这个行业中前行。

在过去的日子里，我不知道您是否烦过，我向您介绍保险，是否对我的服务感到满意，但我从内心深处都希望你拥有足够的人寿保险，哪怕不是在我这里购买的，因为每当我看到身边的人没有保险，而有事发生不能承受生命之重时，我就为自己没能事前向他们介绍保险而感到自责。

而当我看到身边越来越多的人开始拥有人寿保险时，我的内心便充满了无限的快乐与恬静。

从容与宁静是生命力量的体现，源于内心的坦然和安全感。

人寿保险虽然不能抵御风险，却可以让人悲痛之余抚慰心灵，让爱我们的人和我们所爱的人深切地感知一份绵绵不绝的爱和深切的责任，从而在内心深处升腾起生的勇气与创造美好的新生活的憧憬，这是其他商品和服务所不能做到的，所以我不止一次地告戒自已，决不要因为情面而不向他人销售保险，也决不要轻易对这个行业说不，我要在这个行业中坚定地走下去，并给更多的人送去满意的保险服务!感谢您让我有机会向您学习和请教，祝福您在新的每一天大展宏图，对于我自己我将不断地去学习和进取，以让自己更加充实和专业，愿您能在未来的日子里，继续给我更多的支持和帮助，助我在这个行业中快速成长!谢谢! 愿每个家庭拥有平安!给客户发邮件范文2尊敬的广大客户：xx银行自93年成立以来，一直得到您的大力支持和帮助，值此圣诞和元旦两大节日即将来临之际，为了感谢您这十余年来对xx银行的支持与厚爱，AAA银行全体员工谨向您表示衷心的感谢和美好的祝福!在AAA银行过去十余年的发展历程中，您，我们尊敬的客户，给予了我们无比的力量，在您的大力关心与支持下，以及AAA全体员工的勤奋努力下，我们凭借优质的服务，良好的信誉，取得了一个又一个的辉煌成绩。

客户回复暂时无需求，怎么破Dear XXX，Thanks a lot for your information.Do you mean you already have a good supplier, or actually you are open to a good alternative supplier, however you do not have a purchasing plan shortly?When we have new competitive development, do you want to be updated?Best regards.如何给合作客户推荐利润高的新品Dear XXX，Hope you have a good night!Attached please find the new PI with EGO blister and CE4 atomizer.May I ask you a question? Just curious.Except EGO and CE4, do you have a market for the twist and voltage ecigs?I am asking as these are becoming the mainstream in the USA market. Companies like Vape USA and High Cigs launched these products years ago, and the sales volumes are big. Maybe they are worthy of your attention.Certainly you know your market much better than me.Best regards.客户同意给出需求却没下文，怎么追Dear XXX,It is very nice talking with you on XXX.As talked on phone, will you please send me more information of your product needs? So I will work out a best price for you soon.Best regards.客户咨询产品，公司不能做Dear XXX，Thanks a lot for your inquiry.Unfortunately XXX product is out of our product range. However, I have a friend who is producing this item. His contact information is:XXXXXXXXXXXXPlease contact him directly. I will also ask him to quote you the most favorable price.When you have needs on XXX products, please remember, I can be of good help. Best regards.接手同事客户如何介绍自己Dear XXX，Good morning!I am Lanty from XXX Company, who will follow up your business from now on, as Lisa has left our company for maternity. Very nice to have this chance to serve you, and I will try my best to meet your requirements.When you have new inquiries, please tell me. I will work out the best price for you. Best regards.客户因我司规模小而选择别家Dear XXX，Thanks for letting me know that. Wish you good luck.Do you want to put all eggs in one basket? We are not as big, but still very reliable manufacturer. We do not mind to be your safe backup factory. How do you think of giving your lions' share order to that supplier, and let us help you with a smaller portion of your order?Best Reagrds.客户定货了，以不好卖为由取消订单Dear XXX，I fully understand that you are not able to sell this iron stand. It is a pity that we are not told before when the PI is confirmed.Now it is too late to cancel. We have already produced the item. And actually the iron pedestals are ordered from wrought iron producer. We have already paid them. It will be very costly to cancel it. I would very much appreciate your kind understanding.Best regards.客户给错规格，却抱怨生产错了Dear XXX,Thanks a lot for your email on Jan. 5th.I have recalled our email correspondence, and found that I was told to produce them as XXXXXX. Will you please check the attached email dated on XXXX?Best regards.客户坚持贴自己商标，公司只愿做自己品牌Dear XXX，Many thanks for your follow up for the logo. I have passed your information to our production manager while I got your email the other day. And I just called him this morning, and was told that all our productions are based on XXXXX logo except two exceptions:Customer has his own design and requires us to produce;If customers need only a couple of designs, and the order quantity for each SKU is more than 200pcs. (Normally only the DIY chains work like this)Can you provide us your own design? And what is your order quantity per SKU?Best regards.客户订单量达不到公司的起订量Dear XXX,Thanks for your email. I fully understand that you have to be 100% sure about a new supplier before you start your batch order. I've talked hard with our production manager on this. The question is that now we are not producing this model, and to alter a shift to produce 500pcs of XXX is quite costly. So if you can work with 1000pcs, it will help us a lot for reducing the cost.Meantime, please be very sure about our quality. If the goods arrive at you with any defects, we will return the money to you.Best regards.货物易损，建议买保险，但客户不愿Dear XXX，Regarding the shipment of order XXX, we have already booked the shipping line on XXXX date.Will you please BUY THE INSURANCE for this order from the forwarder . Since it is not a FCL, the forwarder has rejected our request to send the container to load by ourselves in the factory. Though we have sticked "handle with care" with much caution, we are still afraid of the salvage discharge and loading on the port. To protect yourself, please buy insurance to avoid the damage loss.Best regards.无法提供外地报关服务的说明Dear XXX，Thanks for your email.Pls let me explain why we are not able to declare at Customs outside of Shanghai. The forwarder outside of Shanghai charges us too much for the expenses. Actually, a couple of years ago, we have a few cases, the final shipping charges is more than the goods itself, ie, even we give out the goods for free, we still need to pay more for the shipping charges. Then our BOD had a meeting, and decided not to ship outside Shanghai anymore. It is a red line of our company , even our General Manager cannot change it. I would very much appreciate your kind understanding.Meantime, for your case, we would like to consider taking the inland shipping cost from Shanghai to XXXX.Best regards.达不到起订量，收handling fee，客户不愿Dear XXX，Regarding the small quantity handling fees, may I have a clarification?The loading port charges from forwarder is very high for smaller orders. In the past, we have a few cases, the charges are more than the goods itself, ie, we give all the goods for free, we still need to pay for the charges. So for orders less than US$5000, we have a handling fee of US$150 to cover the charges partially.I would very much appreciate your kind understanding on this.Best regards.客户拖拉导致无法正常交货，威胁取消订单Dear XXX，I will much appreciate your kind understanding, that we were only able to start production on XXXX. I was really frustrated , the confirmation of XXX is really slow, though I have kept pushing...原材料调整的通知邮件Dear XXX，Thanks a lot for your very important support during the past few years. The XXXX hasbeen a hot-selling item for XXX company .As you may already know, the XXXX closed their factory in XXX, the supply of XXX material is very tight. And the risk of non-delivery is very high. To avoid the risk, we have to use a substitute material to replace it. Attached please find the specification of the new material.Fortunately, the news from our R&D people is very encouraging. The test report shows that the performance of the new material is even better than the old material, but the cost is reduced by 10%. Attached please find the test report comparison between the two materials.Please note, from XXXX, the old material will be replaced by the new material on the production line. If you still need the old material to fulfill your commitment to your customers, please set the orders before XXXXX.Best regards.客户一直不回复怎么办Dear XXX，On XXXX, you’ve set an order to us, and I have sent you the PI on XXX. Since then, I did not receive your reply. Is it because anything we do wrong & offend you? If so, please tell me, so I can improve. We treasure you much as a very valuable customer, and respect you much.Best regards.两封邮件后仍不回复怎么办Dear XXX，Hope everything is fine for you.I have sent you a couple of emails, and not receiving your reply. Not very sure whether my email can reach you. Will you please reply this email, so I know I can still reach you by email?Best regardsPI后客户不回复怎么办Dear XXX，Did you receive my last email dated XXXX, sending you the PI?Best regards.客户展会确认订单，却迟迟不下单Dear XXX，Hope you are doing very well after the fair.It is a great pleasure to meet you on the recent canton fair, very nice talking with you. You've shown good interest in our basins and told me you will set an order after the show.Have you decided what items to select? Is there anything I can do to help you make the selection?Best regards.展会见面，需做市场调查，怎么跟Dear XXX，Good morning,this is XXXX from XXXX.It is a great pleasure to meet you at recent canton fair,very nice talking with you.And many thanks for your interest in our products.You’ve told me that our XXX are new thing for you. You would make a research in your local market.Do you need any further information from us to help your evaluation?Best regards.展会见面，要求打折，怎么跟Dear XXX，It is really a great pleasure meeting you at Canton Fair. You’ve shown great interest in our product XXXX, and we discussed a lot of details about this product, and made a conclusion that it will meet your market demand very well.We treasure you much as a very valuable potential customer, and I’ve applied successfully from our GM, the most special 20% discount for you, after discount the price is only US$0.3.Could you please tell me how many quantity you will need?外贸邮件跟进谈判Best regards.需要认证，费用让客户出Dear XXX，Thanks for your email.Regarding the SGS Q-mark, we have just helped a customer applied for it at their cost. The total cost is XXXX. We can also help you with the SGS certification, but as normal practice, you will have to pay for it.Best regards.电话沟通后如何邮件追踪Dear XXX，It is very nice to talk with you just now.As per our talking, I am pleased to send you the specifications of product XXXX.BTW, will you please tell me what kind of package do you need? So I will evaluate the cost, and give you the price.Best regards.11 / 11。

给客户邮件格式范文
尊敬的客户：
您好！非常感谢您一直以来对我们公司的支持和合作。

为了更好地服
务于您，我们公司一直在不断努力提升产品质量和服务水平。

在此，我们
向您致以诚挚的问候和衷心的感谢。

我们公司一直秉承着“客户至上，质量第一”的原则，不断改进产品
和服务，以满足客户的需求和期望。

经过多年的发展，我们已经建立起了
一套完善的售前、售中和售后服务体系，为客户提供全方位的支持和帮助。

在过去的一段时间里，我们公司一直在不断改进产品的质量和性能。

我们的技术团队不断研发和创新，以确保我们的产品在市场上具有竞争力。

我们严格把控每一个环节，从原材料的选择到生产工艺的控制，力求将最
优质的产品交给您。

除了产品质量的提升，我们公司还注重对客户的服务。

我们的销售团
队时刻关注客户的需求和反馈，及时解答疑问和提供技术支持。

我们的售
后服务团队也会全天候为您解决问题和提供帮助。

无论是产品的安装调试，还是售后维修，我们都会尽力满足您的需求。

我们深知，客户的满意度是我们公司长期发展的基石。

因此，我们将
一如既往地努力提供优质的产品和服务，以满足您的需求和期望。

同时，
我们也非常重视客户的反馈和建议，只有通过与客户的沟通和合作，我们
才能不断提升自己，更好地服务于您。

祝好！
此致
敬礼。

商务英语邮件回复文稿归稿存档编号：[KKUY-KKIO69-OTM243-OLUI129-G00I-FDQS58-初次开场白：It is my pleasure to write here for you.回复开场白：Further to our conversation earlier, .........As discussed over the phone, .......Thanks for you kind reply.Thank you for your inquiry/email.Thanks for your letter. It is my pleasure to receive your reply!Thanks for your mail of 日期............结尾：We will noted and many thanks!I hope everything with you is fine.Many thanks for your support. I hope you are well and in good health! FYI: for your information 仅供参考深盼贵公司及早回复(1) We hope to receive your favors at early date.(2) We hope to be favored with a reply with the least delay.(3) We await good news with patience.(4) We hope to receive a favorable reply per return mail.(5) We await the favor of your early (prompt) reply.(6) A prompt reply would greatly oblige us.(7) We trust you will favor us with an early (prompt) reply.(8) We trust that you will reply us immediately.(9) We should be obliged by your early (prompt) reply.(10) Will you please reply without delay what your wishes are in this matter(11) Will you kindly inform us immediately what you wish us to do(12) We request you to inform us of your decision by return of post.(13) We are waiting (anxious to receive) your early reply.(14) We should appreciate an early reply.(15) We thank you for the courtesy to your early attention.(16) We hope to receive your reply with the least possible delay.(17) Kindly reply at your earliest convenience.(18) Please send your reply by the earliest delivery.(19) Please send your reply by messenger.(20) Please reply immediately.(21) Please favor us with your reply as early as possible.(22) Please write to us by tonight's mail, without fail.(23) May we remind you that we are awaiting your early reply(24) May we request the favor of your early reply(25) A prompt reply would help us greatly.(26) A prompt reply will greatly oblige us.(27) Your prompt reply would be greatly appreciated.(28) Your prompt attention to this matter would be greatly esteemed.(29) We look forward to receiving your early reply.(30) As the matter is urgent, an early reply will reply.(31) We reply on receiving your reply by return of post.(32) We request you to accept our warmest thanks for the anticipated favor.(33) We thank you in advance for the anticipated favor.盼望以传真答复(1) We await your reply by fax. (2) Please fax reply to fax this morning. (3) We are anxiously awaiting your reply by fax. (4) Please arrange for your fax reply, or long distance call, to reach us before noon Monday. (5) Fax reply immediately. (6) Please acknowledge by fax the receipt of these instructions. (7) Please do not fail to fax your reply immediately on receipt of this letter. (8) Please fax your decision without delay as we have offers waiting. (9) Oblige us by replying by fax before noon tomorrow, as we have another offer. (10) Inform us by fax of your lowest quotations. (11) Fax in time for us to write you in reply by 7 pm mail. (12) Fax me from Osaka beforenoon stating your telephone number. (13) Kindly reply me by wire.承蒙贵公司重视, 感谢之至(1) Please accept our thanks for your usual kind attention.(2) Please accept our thanks for the trouble you have taken.(3) We are obliged to you for your kind attention in this matter.(4) We are greatly obliged for your trial order just received.(5) We wish to assure you of your appreciation of your courtesy in this matter.(6) We thank you for your order just received.(7) We thank you for the special care you have given to the matter.(8) We tender you our sincere thanks for your generous treatment of us in this affair.(9) Allow us to thank you for the kindness extended to us.(10) We are very sensible of your friendly services on our behalf,for which please accept our sincere thanks.回函迟误, 请见谅(1) Please excuse my late reply to your very friendly letter of March 1.(2) I hope you will forgive me for not having written you for so long.(3) I hope you will excuse me for not having replied to you until today.(4) I humbly apologize to you for my delay in answering your kind letter of May 5.(5) I have to (must) apologize you for not answering your letter in time. 我们将随时为你服务(1) We assure you of our best services at all times.(2) We shall spare no efforts in endeavoring to be of service to you.(3) We shall be pleased to be of service to you at all times.为贵公司带来不便,特此致歉,并请原谅(1) We hope you will pardon us for troubling you.(2) We regret the trouble we are causing you.(3) I regret the trouble it caused you.(4) We trust you will excuse us for this inconvenience.(5) We wish to crave your kind forbearance for this trouble.(6) We solicit your forbearance for such an annoyance.(7) Kindly excuse me for troubling you in this matter.对此错误, 谨致歉意, 务请原谅(1) Please excuse this clerical error.(2) We tender you our apology for the inconvenience this error may have caused you.(3) We request you to accept our regret for the error of our clerk.(4) We greatly regret that we have caused you such an inconvenience.(5) We wish to express our regret for the annoyance this mistake has caused you.(6) We frankly admit we were at fault and we are anxious to repair the consequences.恳请贵公司支持惠顾(1) We solicit a continuance of your valued favors.(2) We solicit a continuance of your confidence and support.(3) We hope we may receive your further favors.(4) We hope to receive a continuance of your kind patronage.(5) We request you to favors us with a continuance of your kind support.(6) We solicit a continuance of your kind patronage.若有机会本公司也愿提供类似服务(1) It would give us great pleasure to renderyou a similar service should an opportunity occur. (2) We wish to reciprocate the goodwill. (3) We shall on a similar occasion be pleased to reciprocate. (4) We hope to be able to reciprocate your good offices on a similar occasion. (5)We are always ready to render you such of similar services. (6) We shall atall times be willing to reciprocate such of similar favors. (7) We shall be happy to have an opportunity of reciprocating to you on a similar occasion.1.Initiate a meeting 发起会议2.I would like to hold a meeting this afternoon about our development planning for project A.3.今天下午我将举行一个会议，就A项目的发展计划开会讨论一下。