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泉州师范学院(二号黑体加粗)

毕业论文(小初黑体加粗)

Oral Language Anxiety and Solution

for English Majors (小二号黑体加粗)

英语专业学生口语焦虑及解决策略(小二号黑体加粗)

外国语学院英语教育专业05 级 2 班

学生姓名谢晓晴学号050201051

指导教师张云英职称讲师

完成日期2009年4月16日

(横线上内容用四号楷体_GB2312,其余用四号宋体)

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Abstract: With the development of relevant researches, anxiety as one of the most important affective factors has gained a common concern not only in psychology but also in linguistics. Language anxiety pervasively affects the foreign language learning, especially the oral foreign language performance. And it influences the language learning processes according to individual differences.On the basis of the language researchers in the relevant studies of foreign language anxiety, the present paper aims at revealing a global outlook of English majors’ oral language anxiety, weighing oral foreign language anxiety against personality and proving the correlation between oral language anxiety and the oral performance. This survey is made to a subject of 128 sophomores from Quanzhou Normal University with following instruments: the Foreign Language Classroom Anxiety Scale, Niemann’s personality tests, related questionnaire, as well as marks of the oral exam. Based on the research, an analysis and empirical investigation will be made and the recommendations to reduce oral language anxiety will be displayed.

Key words: English major, oral language anxiety, affective factors, personality

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【摘要】

焦虑不仅是心理学界普遍关注与探讨的问题,也是语言学领域思考的重要课题。作为情感因素之一,焦虑对语言学习具有重要影响,特别是对外语学习者的口语表现,并且因个体差异的不同而有所不同。

本文在对外语焦虑进行的相关文献研究的基础上,以泉州师范学院外国语学院英语专业的 128名大二学生为研究对象,采用外语课堂焦虑量表,尼曼人格测试,开放性相关问题以及被试者的学期末英语口语成绩,对英语专业学生的口语现状进行实证调查,对口语焦虑与个性倾向,口语焦虑水平与口语表现的相关性进行研究、分析,并在实证调查的基础上提出减轻口语焦虑的建议及策略。

【关键词】

英语专业,口语焦虑,情感因素,性格

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Contents

Introductio n (1)

1. Literature Review (1)

1.1 Affective Factors and Anxiety (1)

1.1.1 Affective Filter Hypothesis (1)

1.1.2 About Anxiety (2)

1.2 Language Anxiety (3)

1.2.1 The Definition of Language Anxiety (3)

1.2.2 The Classification of Language Anxiety (3)

2. Oral Language Anxiety (4)

2.1 The Exhibition of Oral Language Anxiety (4)

2.1.1 Oral Language Anxiety in Classroom (4)

2.1.2 Oral language Anxiety in Test (4)

2.1.3 Oral language Anxiety in Communication (4)

2.2 The Cause of Oral Language Anxiety (5)

2.2.1 Communication Apprehension (5)

2.2.2 Test Anxiety (5)

2.2.3 Fear of Negative Evaluation (5)

2.3 The Influence Factors of Oral Language Anxi ety (5)

2.3.1 Intrinsic Factors (5)

2.3.2 External Factors (6)

3. Researches on Oral Language Anxiety for English Majors (6)

3.1 Objective (6)

3.2 Methodology (7)

3.2.1 About Samples (7)

3.2.2 About Measuring Instruments and Questionnaire Design (7)

3.2.3 About Method (8)

3.3 Date Analysis and Results (8)

4. Suggestions for Turning Ora l Language Anxiety to Facilitating Anxiety (11)

4.1 Treat Students Differently with Respect to Individual Difference (11)

4.2 Create a Harmonious Language Learning Environment (12)

4.3 Use Different Teaching Methods and Activities (12)

4.4 Improve Oral Language Teacher’s Ability (13)

4.5 Apply to On-line Resources (14)

Conclusion (14)

Bib lio graphy (15)

Appendixes I (16)

Appendixes II (18)

Acknowledgement (21)

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Introduction

Almost every student feels nervous when they studies foreign language. Krashen (1985) proposed in the Affective Filter Hypothesis that a number of “affective variables” play a facilitative but non-causal role in second language acquisition. These variables include motivation, self-confidence and anxiety. Then anxiety is considered to be one of the most important affective variables in the area of individual differences in second language acquisition. It poses many potential problems for the students of a foreign language because it is an obstacle to the acquisition. So language anxiety plays a prominent part in students’ oral performance.

Since 1970, the language scholars have taken note of the anxiety on the importance of foreign language learning, and carry out a number of empirical studies. But one problem that should be paid attention to is that all these studies are intended to explore the causes and the nature of anxiety, discuss the relationship between language anxiety and language acquisition, and show the correlation of language anxiety in listening, reading and writing. Then about the states of foreign language anxiety for Chinese college students in speaking and the relationships among oral language anxiety situation, oral language anxiety level and learners’individual differences are seldom mentioned.

Prior to enrolment to college, many Chinese students have studied English as their second language from junior high school to senior high school. Some students even began their English study from primary school to achieve the required level of English. The nature of language is communication, and learning a language is learning to communicate. However, after six or more years of English study, more often than not, many Chinese students still feel difficult to have a good command of foreign language and feel anxiety in foreign language classroom, especially in oral production. In spite of substantial advances in teaching methods and techniques, apprehension continues to exist in foreign language classroom.

Therefore, the aim of this thesis is to post the phenomenon of oral language anxiety, to investigate the relationship among students’personality, oral language anxiety level and oral English performances, then attempt to explore effective solutions to reduce the learners’ oral language anxiety.

1. Literature Review

1.1Affective Factors and Anxiety

1.1.1 Affective Filter Hypothesis

The concern of affective factors in education begins in the first part of 20th century. With the growth of humanistic psychology, effect in learning gained its importance. Among the affective factors, Oxford (1999) argued that the affective side

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of the learner was probably one of the most important influences on success or failure in language learning. The affective factors related to second language or foreign language learning were complex tasks that were susceptible to human anxiety. In Krashen’s Input Theory (1981:85), the famous Affective Filter Hypothesis was being discussed, and it explained the reason why not everyone is successful in learning a second language. In Krashen’s view, two conditions are necessary in order to be acquired: the first one is comprehensible input and the second is a low or weak affective filter to allow the input “I n”.

The following picture shows the procedure:

Chart1 Procedure of Affective Filter Hypothesis

The term “Affective Filter”is often used to describe a kind of barrier to acquisition that results from negative feelings or experiences. In the Affective Filter Hypothesis, Krashen points out that a number of “Affective V ariables”play an important role in second language acquisition. These variables include motivation, self-confidence and anxiety. He claims that language learners with high motivation and self-confidence, a good self-image and a low level of anxiety are better equipped for success in second language acquisition. Negative feelings of learning, like low motivation, low self-esteem and debilitating anxiety can combine to raise the affective filter and form a “mental block”that prevents comprehensible input from being used for acquisition. In other word, if the filter is “up”, comprehensible input cannot get through. If it is “d own”, the y can make effective of it.

After many researches, Krashen found that there might be an acquisition barrier even during the “optimum age”. If there is a strong element of unwillingness or embarrassment in attempting to produce the different sounds of other language, then it may override whatever physical and cognitive abilities. If this self-consciousness is combined with a lack of empathy with foreign culture, then the subtle effects of not wanting to sound like a foreigner may strongly inhibit the acquisition process. This type of emotional reaction or effect may even be occasioned by dull textbooks, unpleasant classroom surroundings, anxiety or an exhausting schedule and so on. Basically, if the learners are stressed, anxious, uncomfortable, or unmotivated, they are unlikely to learn anything.

In order to have an efficient input, both language teachers and learners should try to reduce the negative affect to the minimum. Krashen’s Affective Filter Hypothesis calls for low anxiety in language learning. Pedagogical awareness of

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reducing the anxiety level among learners should possibly help better their learning achievements.

1.1.2 About Anxiety

Anxiety is one of the important factors in the field of “Individual Difference” in the second language learning that inf luences learners’ language learning acquisition. As it is not easy to define anxiety, different scholars also provide different definitions of anxiety. Spielberger (cited in Scovel 1978:32) says that anxiety is “an unpleasant emotional state or condition that is characterized by subjective feeling of tension, apprehension, and worry, and by activation or arousal of the automatic nervous system”. According to Scovel (1978), anxiety is an emotional state of apprehension, a vague fear that is only indirectly associated with an object. This emotional state has both negative and positive effects that motivates or inhibits people’s cognitive actions, such as learning. H.D.Brown (1987) showed that the construct of anxiety was intricately intertwined with self-esteem, inhibition and risk-taking, and that it played an important affective role in second language acquisition.

No matter what the definitions are, the language scholars generally agree that anxiety is a physiological and psychological state of mind with uncomfortable feeling that is typically associated with uneasiness, apprehension, nervousness and fear when one can’t reach the goal or can’t overcome the threat of obstacles then one’s self-esteem and self-confidence decrease and the feeling of frustration and guilt increase.

1.2 Language anxiety

1.2.1 The Definition of Language Anxiety

Language anxiety is linked to perform in the target language. According to Gardner (1985), language anxiety has been one of the so-called personal factors that have been considered worth studying once a psychological theory of the process of second language learning started to develop. When a learner is expected to perform in a second or foreign language then the language anxiety (fear or apprehension) occurs. Horwitz et al define it as an obvious anxiety emotion. This kind of emotion includes the learner’s self-consciousness, belief, feeling and behavior which relate to classroom language learning environment. It is due to the uniqueness of language learning process.

1.2.2 The Classification of Language Anxiety

Second language theorists and researchers have long been aware of that anxiety is often related with language learning. According to the effect of anxiety, the following two types of classification are the most prominent.

1.2.2.1 Facilitating and Debilitating Anxiety

In light of the effects of anxiety on performance, anxiety is divided into

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facilitating anxiety and debilitating anxiety. As to foreign language learning, facilitating anxiety enhances language learning acquisition while debilitating anxiety hinders language learning acquisition.

Albert & Haber (1960) are pioneers to distinguish between facilitating anxiety and debilitating anxiety. They hold that the facilitating anxiety is considered to be an asset to performance. It is a positive sense that gives learners concern and apprehension to complete a task, motivates learners to fight the new learning task and makes the task accomplished. In contrast, the debilitating anxiety is considered to be detrimental to performance. It plays a negative role on learning that impedes the achievements, motivates the learner to flee the new learning task.

Williams (1991 cited in Ellis1994) suggests that the distinction between these two types of anxiety may correspond to the intensity of the anxiety, with a low-anxiety state having a facilitating function and a high–anxiety state having a debilitating effect. In Bailey’s (1983) study of competitiveness and anxiety in second language learning, facilitating anxiety was found to be one of the keys to success. Besides, Kleinmann’s (1977) study found that foreign language learners who scored high on facilitating anxiety were emotionally equipped to approach the very structures that their classmates tended to avoid.

In a word, the facilitating anxiety stimulates students to face difficulties, challenge the new learning tasks, try their best to overcome the feeling of anxiety ,while the debilitating anxiety lead students to escape from learning task by way of avoiding the root of anxiety.

1.2.2.2 Three Levels of Language Anxiety

According to the effects of anxiety on language efficiency, language anxiety can be divided into three levels. They are high level, moderate level and low level. Lazarus & Folkman found that the correlation between language anxiety and learning efficiency formed a shape of the inverted-u-model. With the high degree of anxiety, learners are always too nervous, worried, or even frightened while learning. With the low degree of anxiety, learners could not exclude those unrelated factors in learning environment. All of these result in slow response and less exactitude. While the moderate anxiety on language learning is a positive factor, learners can maintain a special status of activeness and agility.

While too much or too little anxiety could have a negative effect, a moderate amount of anxiety could produce positive results. This kind of mild and incompletely relaxed mood is most helpful in language learning to get an excellence result.

2. Oral Language Anxiety

Oral language anxiety is one of the most important parts in language anxiety. In the following section, the exhibition, cause and influence factors of oral language

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anxiety will be presented.

2.1 The Exhibition of Oral Language Anxiety

2.1.1 Oral Language Anxiety in Classroom

Language learning is an anxiety-breeding business. A negative classroom atmosphere will produce a sense of insecurity and suppression, and will have psychological alert. In this kind of classroom situation, students experience fairly high level of classroom anxiety, especially when they are called to respond orally in English. When asked to speak, students constantly feel they are representing themselves badly, showing only some of their real intelligence. So they do not have a strong sense of participation.

In addition, students express that performing in a foreign language class is somehow more stressful than performing in other subject classes. In language class, even if in a sense they get the answer right, the students may still fear of making mistakes in what they say, for example with imperfect pronunciation of individual sounds, wrong word stress or sentence stress, and so on. For this reason, the probability of being wrong in some way or other is vastly great in language learning. With large amount of anxiety existing in the classroom, language learning can be inhibited.

Therefore, something must be done to help the learners reduce the language anxiety so that efficient language learning can occur. With a safe and harmonious classroom atmosphere, students will contribute more and improve more of their oral performances.

2.1.2 Oral Language Anxiety in Test

Spoken English test for English majors is primarily a direct and subjective test. Some language learners tend to become alarmed about the consequences of inadequate performance on a test or other evolutions (Sarason 1984). There are two exhibitions in the test situation: direct indicators and indirect indicators. The former one includes physiological symptoms and psychological symptoms. The term “direct” means these indicators can be easily diagnosed by testees themselves as they can feel the plague of those “symptoms”, such as sudden strong skin response and heart rate, dizziness, nausea, panic and so on. The indirect indicators refer to those non-self-diagnosed indicators that also contribute to anxiety arousal, for example, lack of confidence, perception of difficulty level, low self-worth and so on.

2.1.3 Oral Language Anxiety in Communication

The biggest obstacle for foreign language learners is the sense of fear and tension. If the learners receive some negative responses to their attempts at communicating with their close environment throughout their lives, they may learn very soon that it is better to be silent than to be talkative. Negative experiences of a

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learner who attempts to speak a foreign language are met with contempt from his or her environment can cause language anxiety.

What’s more, the learners’helplessness is also an extensive psychological phenomenon. In the absence of an ordinary reinforcement pattern for verbal communication behaviors, the student may develop behavioral regression in the verbal field. It means the learners do not know what to expect when they trying to speak. This kind of problem might lead to apprehension over communication.

2.2 The Cause of Oral Language Anxiety

2.2.1 Communication Apprehension

Communication apprehension plays a significant role in foreign language anxiety. Horwitz et al (1986) describes communication apprehension as a type of shyness characterized by fear or anxiety bout communicating with people. Communication apprehension often occurs among the people with low self-evaluation in the communication who fear to explore the disfluency or inaccuracy while using the target language. People, sometimes even a talkative one is silent in the foreign language communication because they have difficulty in understanding others and making themselves understood. They will certainly experience greater oral language anxiety than people who do not feel such “audience fear”.

2.2.2 Test Anxiety

Test anxiety refers to a type of performance anxiety stemming from a fear of failure (Horwitz 1986). Sarason (1984) defined test anxiety as “the tendency to become alarmed about the consequences of inadequate performance on a test or other evaluation regardless of whether the fear is realistic”. Test anxious students often have high expectations and feel imperfect then failing in their test. They frequently experience cognitive interference and so have a difficult time focusing on the task at hand.

2.2.3 Fear of Negative Evaluation

Negative evaluation is defined by Horwitz (1986) as apprehension about other’s evaluation, avoidance of evaluation situation and the expectation that they will be evaluated negatively. This anxiety can be very extensive. It may occur in any social and evaluative situation such as interviewing for a job or speaking in public. As regards to foreign language studies, it means the fear of being laughed at or ridiculed in class. Although the language learners in classroom environment know that the only significant evaluation comes from the teacher, they are highly sensitive to how other people think of them.

2.3 The Influence Factors of Oral Language Anxiety

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According to the different orientations of the libido’s function, Swiss psychologist C. Jung firstly divided people into two types, introverted person and extroverted person. The person whose libido’s function points to the interior is called introverted person while the person whose libido’s function points to the exterior is called extroverted person.

After a great deal of measurement and analysis, the extrovert/ introvert of personality directly impacts on foreign language study. A major viewpoint regards that the extroverted learners will outperform their introverted counterparts in acquiring basic interpersonal communication skills. Extroverted learners are optimistic. They can learn more effectively through concrete experience, contacts with the outside world, and the relationships with others. But these students do not pay attention to learning lessons from the mistaken answers. Introverted learners learn more effectively individual, independent situations that are more involved with ideas and concepts. They are more sensitive to the mistaken answers and are much concerned with the examination results, and easily lose heart.

In order to validate the viewpoint, the research on the relationship between extroversion/ introversion and oral language anxiety will be one of the major concerns in the present study.

2.3.1.2 Self-confidence

Self-confidence is a self-evaluation of worth or value based on his/ her prior experiences, judgments from the important people around them.In foreign language study, self-confidence plays an active role. It is a person’s subjective assessment and awareness about the value and capabilities of his/her own, and the basis of psychology in successful learning.

Researchers and teachers agree that the learner’s degree of self-confidence is highly related to language anxiety (Gardner & MacIntyre 1993). The learners with self-confidence are likely to have high passion in study. This kind of learner does not feel embarrassed about errors. With high motivation to learn and low language anxiety, they are able to take the initiative to ask questions actively in foreign language classroom and communicate in English positively in extra-curricular. On the contrast, the learner who is low in self-confidence is likely to be more anxious. This kind of person often feels inferior and over-value of their shortcomings. As a result, they perform inefficiency in the classroom, such as dare not to take the initiative to speak. They feel very nervous, even though they know the answers, and rarely take part in the practice of spoken English. In this way, it is difficult to hold proficient oral English. The more disfluency their spoken English is, the lower level of their confidence is.

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In the language classroom, teacher as the only fluent users are often regarded as powerful and authoritative figures. Their harsh manner of error correction, ridicule and uncomfortable handing of mistakes in front of the class are the most frequent anxiety provoking issues. Another important aspect of teacher-learner interaction frequently being overlooked is the style conflicts. For instance, some students tend to say nothing in foreign language until they are able to say it correctly while language teachers believe fluency could only be attained through communication. Such conflicts can lead to students’ stress in the classroom and lower grades.

2.3.2.2 Learning Environment

For many language learners, speaking in foreign language in front of a class is the most anxiety-producing practice. Language classroom is viewed as a kind of social situations. From the view of social anxiety, these factors such as the anonymity of the performer and the size of the audience which increase the evaluative implications of a social performance and it would increase anxiety levels.

What’s more, the competition among the learners, the pressure from the parents, teacher’s evaluation and so on can influence the learner s’anxiety. In a word, a harmonious and relaxing environment will help learners maximize their oral performance.

3. Researches on Oral Language Anxiety for English Majors

This part will render complete delineation of the research design, including objective, methodology, data analysis and results.

3.1 Objective

The aim of the present study is to gain insight into the relationship of personality and oral language anxiety level through a correlation study. And the research intends to find out whether there is a correlation between students’ oral language anxiety level and their oral English performance, furthermore, to investigate students’ own understanding about oral language anxiety and to provide suggestion to reduce oral language anxiety.

3.2 Methodology

3.2.1 About Samples (Raw statistics are provided in Appendixes I)

The participants for this study are 128 sophomores of English education majors. All the students are from Quanzhou Normal University. The reason for the researcher to choose these students as samples is: they have had one-year regular oral English training and much more familiar with the process of oral language classes. So they

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should have their own understanding about oral language anxiety.

Out of these 128 students, 118 completed survey, which gave a response rate of 92.2%. Among the 118 samples, 104 are females (88.1%) and 14 are males (11.9%) with an average age of 21. The detail information is shown in Table1.

3.2.2 About Measuring Instruments and Questionnaire Design

3.2.2.1 Questionnaires

In the present research, the sample was required to complete one questionnaire (written in Chinese) which totally included three parts (shows in Appendixes I).

Part one: the extroverted/ introverted personality test, borrowed from Niemann. It is utilized to assess learners’personality type: introverted and extroverted. The personality test in the present research totally has nine items which are related to introverted personality. And there are only two choices “Y es” or “No”for each item. The more “Y es” the sample chose, the more introverted the person is. By using this instrument, it is possible to collect data and provide a overview of students’extroverted/ introverted personality.

Part two: the Foreign Language Classroom Anxiety Scale (FLCAS), developed by Horwitz et al in 1986 is to measure the students’ classroom anxiety. The FLCAS Questionnaire consisted of thirty-three items, but the present research abstracts 15 items from it with the aspects of communication apprehension, test anxiety and fear of negative evaluations. For convenience, each item scored on 5 point litker scale ranging from “strongly agree” (scale point 5) to “strongly disagree” (scale point 1) and the middle point being “partly agree” (scale point 3). The purpose of the scale is to examine the scope and severity of foreign language anxiety.

Part three: related questionnaire. There are totally nine items. All of the nine items are multiple choices questions. It is used to collect students’understanding about oral language anxiety and suggestions to reduce oral language anxiety.

3.2.2.2 Oral exam

The oral exam which is taken as students’ achievement in speaking is conducted to measure students’oral English proficiency. The scores obtained were used for statistical analysis of the relationship between language anxiety and their oral

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performance.

3.2.3 About Method

The questionnaire was administered to about 128 English majors. Before investigation, the subjects were told that all the information they provide would have nothing to do with their oral course scores or other possible influence. The information about the investigation is only for the purpose of the research.

The questionnaire was conducted in a regular class by the researcher with the help of the oral English teacher. It took about 15 minutes for everyone to finish the questionnaire. In the end, 128 forms of questionnaires are handed out, and 10 of them are regarded as invalid due to incompleteness or not hand in. As a result, 118 forms are valid. And the latest final term’ oral exam scores were picked up from their oral English teacher.

Finally, the questionnaire was completed and the statistics were collected. All the data were carried out with the software Excel 2003.

3.3 Data Analysis and Results

3.3.1 Learners’ Oral Language Anxiety and the Personality

In part 2.3.1.1, it was mentioned that the extroverted learners are better in acquiring basic interpersonal communication skills and their oral performance. In the following section, the association between personality and oral language anxiety will be further discussed and presented.

Chart 2 Oral Language Anxiety and Personality

Coordinate axis: X-axis represents the personality from extroverted to

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introverted with 3 is the cut-off point. Y-axis represents the level of oral language anxiety.

In Chart 1, X-axis represents the personality trait with number “3”is the cut off point. It means that number “0”--“3” in X-axis stands for the group of extroverted while “4”--“9” stands for the group of introverted. Y-axis represents the level of oral language anxiety. Each plots in Chart 1 stands for each student of the samples with the relevant scores reflect in X and Y axis. From Chart 2, it can be seen that the scores of personality ascend with the increasing standardized scores of oral language anxiety level.

In other word, there exists a positive correlation between extroversion-introversion and oral language level. And the result is corresponding to the viewpoint in 2.3.1.1: The extroverted learners are optimistic to contact with the outside world and talkative. And they suffer low oral language anxiety while the introverted ones are sensitive to the mistaken answers and much concerned with the examination results and other negative factors, so they are in a higher level of oral language anxiety.

3.3.2 Learners’ Oral Language Anxiety Level and the Oral Performance

According to the scores which gain from Part two of the questionnaire and the classification of Horwitz in FLCAS, the author divided the scores into three levels. There are high level (75-53), moderate level (52-35), low level (34-15).The detail information is shown in Table 2.

The term “the mean scores of the oral exam” stands for the average level of the oral performances. The higher the mean mark is, the higher average level of oral performance is. And the term “standard deviation of the oral exam scores” means the degree of differences among the scores. The lower the result is, the less degree of differences among the scores is, the more concentrated of the oral scores are.

From Table 2, 67(56.8%) of the learners are in moderate level of oral language anxiety .The mean mark of oral performance exam for moderate level is 77.522,

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much higher than the high level group (69.8)and the low level group (72.6). What’s more, the standard deviation of the oral exam scores for moderate level is 5.958. It means the marks of oral performance are relatively concentrated in an average level. Generally speaking, the moderate level of oral language anxiety corresponds with higher average marks of oral performance. In other word, the moderate level of oral language is the most effective on oral performance while high and low level is less effective in oral language performance. This result also reflects the shape of the inverted-u-model which was found by Lazarus & Folkman.

Generally speaking, higher level and lower level of oral language anxiety are unfavorable factors for language learners in oral performances. But in communication with some participants, it was found that the higher or lower oral language anxiety can become facilitating anxieties for some particular individuals in the particular situations. For these learners, the higher oral language anxiety can motivate them to pay more attention on their performances, such as avoiding some oral mistakes in oral practice, doing more practice to make progress in their performance. On the other hand, the lower oral language anxiety provides them a relaxing learning situation to maximize their oral performances. Therefore, the high or low level of oral language anxiety which is seen as the debilitating anxiety can be converted into the facilitating anxiety in some specific situations. After all, all of the participants call for turning the debilitating anxiety to facilitating anxiety.

3.3.3 Data from Part Three of the Questionnaire

The detail results for Part 3 are shown in Table 3.

From table 3, we can find that:

(1) In the four basic skills in foreign language learning, 61% of the learners feel

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anxious in speaking, 41.5% in listening, 12.7% in writing and only 8.4% in reading. So language anxiety is most evident in speaking.

(2) About 63.6% of the subjects feel anxious when they make a speech in class, but less anxious when they make a dialogue with partners, group- work and cooperative learning. It can be seen that oral language anxiety really exists in the procedure of individual oral performance, but less anxious in team/ cooperative work. For the environment of team/ cooperative work, the audience will divide their attention to different individuals instead of the only one performer. Therefore, the learners will feel more relaxed and easier to make their oral performances.

(3) The causes of anxiety come from many aspects. Only 7% thinks that the anxiety comes from the pressure of parents. 20.3% agree that the anxiety is caused by the corrections or criticisms of teachers. 30.5% say that the competition among learner is a major cause. 61%of the learners find the causes of anxiety from themselves: such as lack of preparation, lack of confidence, and the shortcomings of their oral English. It is found that the learners find the causes of oral language anxiety from both intrinsic and external factors while the intrinsic factor takes a major part. From this view, it is easier for the learners to adjust their own learning strategies to a suitable way for language learners and make better oral performances.

(4) Totally, there are 41.5% of the learners have a high self-expectation while 47.5% have no idea about it and 11.0% say no. Self-expectation is a kind of self-image. Learners with high self- expectation will force them to performance actively while low self-expectation ones have less motivation. It is better for learners to construct their self-image.

(5) About half of the subjects volunteer to answer questions in oral English class. But when they feel they are bad in pronouncing, fear to make mistakes, have no interested in the learning content or do not want to enjoy the limelight of the others, they will keep silence in the class. This item provides the reasons why some students keep silence in oral language class. Therefore, the teachers should try different solutions to make those students take an activated part in oral class.

(6) When asked the relationship between oral language anxiety level and oral performance, 50.8% of the subjects agree with the positive correlation. 31.3% agree that there exists a negative correlation, and 26.2% have no idea about the relationship. No matter what the answers are, the language learners should make a clear overview of their own oral language ability and find an effective way to maximize the perfection of oral language.

(7) This item is about “Man-machine”communication in oral language testing. Supposing that all the test takers are using “Man-machine” communication to record their oral test answer without the supervision of the teacher, will they feel less anxious? 61% of the subjects agree while 39% of them disagree it. “Man-machine”communication is a new attempt in oral language testing. This kind of oral testing

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allows a large number of test takers to do the oral test individually at the same time and record the answers for teachers to make the objective and justified scores. Since 61 % of the learners think that they will feel less anxious when using the “Man-machine” communication, this kind of testing can be promoted for forming a less-anxious testing environment.

(8) When asked what kind of classroom environment will reduce the oral language anxiety, 85.6% of the learners promote relax-various classroom activities, 44% agree with group-work/ cooperative learning. 6% dislike the teachers’ error correction in front of the whole class, only 1.6% of the learners choose D (others) but they didn’t give their own opinion. Item 8 shows that learners prefer to do their oral performances in a relaxing learning environment with various teaching and learning activities. These activities provide the learners with interesting and activated learning contents and motivate them to take part in the oral performances without the concentration of oral language anxiety.

(9) 58.5% of the learners dream of a harmonious relationship between teachers and students; 61.9% hope to have more chances to practice oral English to reduce the oral language anxiety. 50.8% promote the use of multimedia to assist English teaching; learning and testing while 37.2% pay attention to online-learning and Resource sharing. Teachers, as the leaders of the oral language classroom, should make full use of the teaching resources, design effectively teaching contents to reduce students’oral language anxiety. With the help of the harmonious teaching environment, the teachers should encourage the students to do much more practice and perfect the perfection of the oral performance.

4. Suggestions for Turning Oral Language Anxiety to Facilitating Anxiety

4.1 Treat Students Differently with Respect to Individual Difference

Because of differences among age, gender, intelligence level, personality, and cognitive learning styles, each student is an independent individual. As a teacher, he /she must have specific abilities to educate in accordance with individual differences. As the finding of the present study suggested, there is a positive relationship between people’s personality and the oral language anxiety level. The teacher must pay more attention to the introverted learners than the extroverted ones. For introverted learners, they are more negative and sensitive to the mistakes, other’s laugh and evolution, so teachers should try to reduce the negative evaluation. Even when there are some oral mistakes which should be corrected, the teachers had better do it with moderate tone and basically to be encouraged, to express the understanding, respect, hope and encouragement to students’ performances.

Foreign language classes are an ex tremely practical course to train students’ interpersonal skills. It needs learners to speak out with confidence. When the teacher asks learners to complete the task which is running counter to learners’ personality in

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learning situation, the learners will probably feel over-anxious and affect the improvement of the study. Teachers, as the guiders of the language learning classroom, should try their best to enable students to enhance the self-confidence and courage in speaking English and turn the debilitating anxiety to facilitating one.

4.2 Create a Harmonious Language Learning Environment

The finding also suggests that classroom anxiety may impair students’oral production because anxious students tend to have exaggerated self-awareness and can not concentrate fully on the task itself. What’s more, the teacher’s correction or criticism, their feedback and so on may affect the learner’ oral performance as their constant fear of making oral mistakes and fear of negative evaluation from the peers and the teachers diverts their attention and energy. Consequently, the more they engage in thinking over their poor language performance, the more anxiety they suffered, and the poorer the oral performance may occurs. Therefore, a more harmonious learning environment is needed. In that situation, students seem to be more confident and capable in talking. They are more likely to volunteer their answers in class. They participate actively in group discussion and other classroom activities, and are more concerned with the message they are trying to put across. Their success in conveying the meaning gives them a sense of achievement, bring them more confidence and less anxiety, and motivate them to speak out more in language class. It is also a process of raising students’ self-image.

Teachers must understand the negative effect that classroom anxiety influences the student’s oral performance. Hence, language teachers should spare no effort in reducing oral language anxiety in classroom situation and creating a less stressful, more comfortable and enjoyable learning environment for oral practice and building a more harmonious teacher-learner relationship. With a safe classroom atmosphere, learners will feel welcome and respected, and then contribute more. As a result, the learners will make much more improvement of their oral performance.

4.3 Use Different Teaching Methods and Activities

For the students who feel anxious in oral language classroom, a lot of methods can be used to help these students reduce oral language anxiety.

Cooperative learning is a special teaching method which advocates teaching speaking through interactive tasks and in practical terms. It leads the use of pair work and group work activities to stimulate the interdependence of the learners and promote their development of cognitive and social-awareness. Cooperative learning often creates student-centered climate in classroom. What’s more when students perform in groups, their audience will divide attention among the various to inferior performances. Students in such a situation will feel more relaxed and easy to perform, either learning or speaking.

Role play is a kind of situational playing. Prior to the class, the teacher will

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request the students to select some clips from their favorite movies, TV short sketches or even original works and perform them on their own approach in English in the class. If the students want to perform the scenes well, they must try to imitate, and do more exercises, including the way of speak, pronunciation, tone, speed, rhythm and so on .This kind of classroom activities can adjust the classroom anxiety atmosphere and stimulate the students’ desire of performance. Students can enjoy this kind of entertaining in the teaching process, improve the potential creativity, mobilize t he students’ enthusiasm of studying and cultivate the courage to stand and perform in front of the whole class.

Dub exercises are dub for the characters in the film for exercises in the condition of removing the soundtrack dialogue in the scene. It is a kind of imitation. In this kind of activities, students can imitate the features of people’s speech in the English speaking countries from the authentic dialogues between the characters in the films (for example, voice, tone, speed, rhythm, and so on). If the students want to do well in the dub exercises, they should do more practice. Practice makes perfect, and the perfect performance can reduce the fear of negative evaluation and build up a better self-image, lower the oral language anxiety.

Debating competition is a higher level of oral language classroom. This kind of debate is no longer rigidly adhered to the general form of the exchange information and chat. It is a more sensitive way of thinking, the changing of topics in conversion, as well as mastery of voice tone. The topic of debate can be close to life and hot in real life, so it can arouse students’ desire to talk, and mobilize their enthusiasm to participate. An appropriate level of competition can not only stimulate facilitating anxiety, improve the language skills but also improve the English communication ability.

Based on the above ways, with the creative thinking of the teachers, more entertaining teaching and learning activities can be derived from. For the group of low oral language anxiety, these activities can stimulate the learners’motivation to take part in these practices. If the learners of this group want to do well in the oral performance, they must exclude the unrelated factors in learning environment and make an active and exact response. For the group of high level of oral language anxiety, these activities can turn the high-anxious environment into a relaxing one and mobilize student’s enthusiasm to practice oral language in the entertaining activities. In a word, various teaching and learning activities are helpful for turning the debilitating anxiety into the facilitating anxiety.

4.4 Improve Oral Language Teacher’s Ability

In oral language classroom, language teachers play roles as guiders. They are not only required a solid business or experience but also to improve their own self-cultivation, especially the ability of insight and creative thinking. As the ability of insight, it is important for oral language teachers to observe students’behaviors

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