Lesson 1: Excuse me! Excuse me! [劳驾，请问，对不起] Yes? Is this your handbag? [handbag的发音，当两个爆破音连在一起时前一个失去爆破，故读作：han(d)bag] Pardon? [请原谅，请再说一遍。完整句型：I beg your pardon？] Is this your handbag? Yes, it is. Thank you very much. [亦可用Thank you或Thanks，表示强调时用Thanks a lot] 笔记： 1、excuse 1）v. 原谅。eg. Excuse me. 请原谅，劳驾。 2）n. 借口。eg. It‘s an excuse. 那是一个借口 2、me pron. 我（宾格） eg. He loves me. 他爱我。 eg. She cheats me. 她骗我。 eg. Please tell me. 请告诉我。 3、Excuse me的用法。打搅别人时，常被译作“劳驾” 1）为了要引起别人的注意 eg. Excuse me, Is this your handbag? 2) 要打扰某人或要打断别人的话 Eg. Excuse me. May I ask you a question?
3) 向陌生人问路 Eg. Excuse me. Could you please tell me the way to the railway station? 劳驾，请问去火车站的路怎么走呢？ 4) 向某人借东西 Eg. Excuse me. Can I borrow your pen? 打扰下，可不可以接你的钢笔用下啊？ 5）需要从别人身边挤过或让别人给自己让路 Eg. Excuse me. Could you please make some room for me? 劳驾，借过下一下。 6）要求在宴会或会议中途中离开一会儿 Eg. Excuse me. May I leave for a little while? 对比起，我离开一下。 4、sorry 用于当你做错事而向别人道歉的时候，表示“对不起” 1）请问几点了？ Eg. Excuse me. What time is it? 2) 不小心把水弄到了别人身上。 Eg. Sorry. 或者I‘m sorry！ 3）对不起，我先失陪一下 Eg. Excuse me. 4) 误解了别人的意思 Eg. Sorry. 5、Yes 1) adv. 是的（对一般疑问句的肯定回答） Eg. Are you mad? 你疯了吗？ ----- Yes, I am. 是的，我疯了
Lesson1: Excuse me! Excuse me! Yes? Is this your handbag? Pardon? Is this your handbag? Yes, it is. Thank you very much. Lesson 3:Sorry sir. My coat and my umbrella please. Here is my ticket. Thank you sir. Number five. Here is your umbrella and your coat. This is not my umbrella. Sorry sir. Is this your umbrella? No, it isn't. Is this it? Yes, it is. Thank you very much. Lesson 5: Nice to meet you. Good morning. Good morning, Mr. Blake. This is Miss Sophie Dupont. Sophie is a new student. She is a French. Sophie, this is Hans. He is German. Nice to meet you. And this is Naoko.
She’s Japanese. Nice to meet you. And this is Chang-woo. He’s Korean. (朝鲜人) Nice to meet you. And this is Luming. He’s Chinese. Nice to meet you. And this is Xiaohui. She’s Chinese, too. Nice to meet you. Lesson 7: Are you a teacher? I’m a new student. My name’s Robert. Nice to meet you. My name’s Sophie. Are you French? Yes, I’m. Are you French, too? No, I’m not. What nationality are you? I’m Ital ian. Are you a teacher? No, I’m not. What’s your job? I’m a keyboard operator. What’s your job? I’m an engineer. Lesson 9: How are you today? Hello, Helen. Hi, Steven. How are you today?
Lesson 1 Excuse me! Excuse me! Yes? Is this your handbag? Pardon? Is this your handbag? Yes, it is. Thank you very much. Lesson 3 Sorry, sir. My coat and my umbrella please. Here is my ticket. Thank you, sir. Number five. Here's your umbrella and your coat. This is not my umbrella. Sorry sir. Is this your umbrella? No, it isn't. Is this it? Yes, it is. Thank you very much. Lesson 5 Nice to meet you : Good morning. STUDENTS: Good morning, Mr. Blake. MR. BLAKE: This is Miss Sophie Dupont. Sophie is a new is French. MR. BLAKE: Sophie, this is is German. HANS: Nice to meet you. MR. BLAKE: And this is 's Japanese. NAOKO: Nice to meet you. MR. BLAKE: And this is 's Korean. CHANG-WOO: Nice to meet you. MR. BLAKE: And this is is Chinese. LUMNG: Nice to meet you. MR. BLAKE: And this is 's Chinese, too. XIAOHUI: Nice to meet you. Lesson 7 Are you a teacher? ROBERT: I am a new name's Robert. SOPHIE: Nice to meet you. My name's Sophie. ROBERT: Are you French? SOPHIE: Yes, I am. SOPHIE: Are you French too? ROBERT: No, I am not. SOPHIE: What nationality are you? ROBERT: I'm Italian. ROBERT: Are you a teacher? SOPHIE: No, I'm not. ROBERT: What's your job? SOPHIE: I'm a keyboard operator. SOPHIE: What's your job? ROBERT: I'm an engineer. Lesson 9 How are you today? STEVEN: Hello, Helen. HELEN: Hi, Steven. STEVEN: How are you today? HELEN: I'm very well, thank you. And you? STEVEN: I'm fine, thanks. STEVEN: How is Tony? HELEN: He's fine, thanks. How's Emma? STEVEN: She's very well, too, Helen. STEVEN: Goodbye, to see you. HELEN: Nice to see you, too, Steven. Goodbye. Lesson 11 Is this your shirt? HEACHER：Whose shirt is that? HEACHER：Is this your shirt, Dave? DAVE: No. Sir. It's not my shirt. DAVE: This is my shirt. My shirt's blue. TEACHER: Is this shirt Tim's? DAVE: Perhaps it is, 's shirt's white. HEACHER：Tim! TIM: Yes, sir? HEACHER：Is this your shirt? TIM: Yes, sir. HEACHER：Here you are. Catch! TIM: Thank you, sir. Lesson 13 A new dress LOUISE: What colour's your new dress? ANNA: It's green. ANNA: Come upstairs and see it. LOUISE: Thank you. ANNA: Look!Here it is! LOUISE: That's nice 's very smart. ANNA: My hat's new, too. LOUISE: What colour is it? ANNA: It's the same 's green, too. LOUISE: That is a lovely hat! Lesson 15 Your passports, please. CUSTOMS OFFICER: Are you Swedish? GIRLS: No, we are are Danish. CUSTOMS OFFICER: Are your friends Danish, too? GIRLS: No, they aren't. They are Norwegian. CUSTOMS OFFICER: Your passports, please. GIRLS: Here they are. CUSTOMS OFFICER: Are these your cases? GIRLS: No, they aren't. GIRLS: Our cases are brown. Here they are. CUSTOMS OFFICER: Are you tourists? GIRLS: Yes, we are. CUSTOMS OFFICER: Are your friends tourists too? GIRLS: Yes, they are. CUSTOMS OFFICER: That's fine. GIRLS: Thank you very much. 1
新概念英语第一册课后答案 Lesson122 A 1 This is the car which the mechanic repaired yesterday. 2 He is the man whom I invited to the party. 3 These are the things which I bought yesterday. 4 He is the man who came here last week. 5 He is the policeman who caught the thieves. 6 She is the nurse who looked after me. 7 She is the woman whom I met at the party. 8 I am the person who wrote to you. B 1 Who met him? That woman? Yes, she's the woman who met him. 2 Who sat there? That man? Yes, he's the man who sat there. 3 Who made it? That woman? Yes, she's the woman who made it. 4 Who read it? That man? Yes, he's the man who read it. 5 Who shut it? That man? Yes, he's the man who shut it. 6 Who took it? That woman? Yes, she's the woman who took it. 7 Who told me? That man? Yes, he's the man who told me. 8 Who saw me? That woman? Yes, she's the woman who saw me. C 1 Whom did you see? That man? Yes, he's the man whom I saw. 2 Whom did you telephone? That woman? Yes, she's the woman whom I telephoned. 3 Whom did you invited? That man? Yes, he's the man whom I invited. 4 Whom did you to the to the cinema? That man? Yes, he's the man whom I took to the cinema. 5 Whom did you find in the garden? That man? Yes, he's the man whom I found in the garden. 6 Whom did you drive to London? That woman? Yes, she's the woman whom I drove to London. 7 Whom did you hear? That woman? Yes, she's the woman whom I heard. 8 Whom did you remember? That man? Yes, he's the man whom I remembered. Lesson124 A 1 She is the woman I drove to London. 2 That's the film I saw. 3 That's the man I spoke to. 4 They are the thieves the police caught. 5 These are the letters I typed. 6 These are the people you asked me about. B 1 Which man? That man? Yes, that's the man I saw yesterday.
新概念英语第一册 Lesson1: Excuse me! Excuse me! Yes? Is this your handbag? Pardon? Is this your handbag? Yes, it is. Thank you very much. 对不起 什么事？ 这是您的手提包吗？ 对不起，请再说一遍。 这是您的手提包吗？ 是的，是我的。 非常感谢！ Lesson 3:Sorry sir. My coat and my umbrella please. Here is my ticket. Thank you sir. Number five. Here is your umbrella and your coat. This is not my umbrella. Sorry sir. Is this your umbrella? No, it isn't. Is this it? Yes, it is. Thank you very much. 请把我的大衣和伞拿给我。 这是我（寄存东西）的牌子。 谢谢，先生。 是5号。 这是您的伞和大衣 这不是我的伞。 对不起，先生。 这把伞是您的吗？ 不，不是！ 这把是吗？ 是，是这把 非常感谢。 Lesson 5: Nice to meet you. Good morning.
Good morning, Mr. Blake. This is Miss Sophie Dupont. Sophie is a new student. She is a French. Sophie, this is Hans. He is German. Nice to meet you. And this is Naoko. She’s Japanese. Nice to meet you. And this is Chang-woo. He’s Korean. Nice to meet you. And this is Luming. He’s Chinese. Nice to meet you. And this is Xiaohui. She’s Chinese, too. Nice to meet you. 布莱克先生：早上好。 学生：早上好，布莱克先生。 布莱克先生：这位是索菲娅.杜邦小姐。索菲娅是个新学生。她是法国人。布莱克先生：索菲娅，这位是汉斯。他是德国人。 汉斯：很高兴见到你。 布莱克先生：这位是直子。她是日本人。 直子：很高兴见到你。 布莱克先生：这位是昌宇。他是韩国人。 昌宇：很高兴见到你。 布莱克先生：这位是鲁明。他是中国人。 鲁明：很高兴见到你。 布莱克先生：这位是晓惠。她也是中国人。 晓惠：很高兴见到你。 Lesson 7: Are you a teacher? I’m a new student. My name’s Robert. Nice to meet you. My name’s Sophie. Are you French? Yes, I’m. Are you French, too? No, I’m not. What nationality are you? I’m Italian.
]新概念第一册 Lesson 1Excuse me! 对不起! Whose handbag is it? 它是谁的手提包? Excuse me!Yes?Is this your handbag? 对不起.什么事?这是您的手提包吗? Pardon?Is this your handbag? 对不起,请再说一遍.这是您的手提包吗? Yes,it is.Thank you very much. 是的,是我的.非常感谢! Whose handbag is it? 它是谁的手提包? It’s the woman’s. 它是那个妇女的。 Lesson 3 ：Sorry,sir. 对不起,先生. Does the man get his umbrella back? 这位先生找回他的伞了吗? My coat and my umbrella please. 请把我的大衣和伞拿给我. Here is my ticket. 这是我（寄存东西）的牌子. Thank you,sir.Number five. 谢谢,先生.是5号. Here’s your umbrella and your coat. 这是您的伞和大衣. This is not my umbrella.Sorry,sir. 这不是我的伞.对不起,先生.
Is this your umbrella?No,it isn’t. 这把伞是您的吗?不,不是! Is this it?Yes,it is.Thank you very much. 这把是吗?是,是这把.非常感谢. Does the man get his umbrella back? 这位先生找回他的伞了吗? Yes,he does. 是的，他找到了。 Lesson 5:Nice to meet you. 很高兴见到你. Is Chang-woo Chinese? 昌宇是中国人吗? MR.BLAKE:Good morning. 早上好. STUDENTS:Good morning,Mr.Blake. 早上好.布莱克先生. MR.BLAKE:This is Miss Sophie Dupont. 这位是索菲娅.杜邦小姐. Sophie is a new student.She is French. 索菲娅是个新学生.她是法国人. MR.BLAKE:Sophie,this is Hans.He is German. 索菲娅,这位是汉斯.他是德国人. HANS:Nice to meet you. 很高兴见到你. MR.BLAKE:And this is Naoko.She's Japanese. 这位是直子.她是日本人. [01:11.34]NAOKO:Nice to meet you -很高兴见到你! MR.BLAKE:And this is Chang-woo.He's Korean.
Lesson 1 Excuse me! 对不起！ Lesson 2 Is this your…这是你的……吗？ 一、教学目的 1．理解主系表结构的陈述、一般疑问式 2．初步掌握询问“是否”的方法 二、教学重点 1．主系表结构 2．一般疑问句 3．代词小引 三、教学难点 1．人称代词和物主代词的区分运用 2．主系表结构及其一般疑问句 四、教学标准 1．识别并简单运用主系表结构 2．掌握一般疑问句及肯定回答 五、教学内容 1．语法点： 1)代词人称代词和物主代词 2)Be 动词 3)一般疑问句
4)主系表结构this为主语，名词做表语 5)一般疑问句以及它的肯定回答 2．语言点： 1)打扰他人 2)表达谢意 3．语音：初步知识，字母、音标介绍六、扩展练习 1．打扰他人的表达 2．表达谢意
Lesson 3 Sorry, sir. 对不起，先生。Lesson 4 Is this your…这是你的……吗？ 一、教学目的 1.理解并运用主系表结构的陈述、一般疑问式 2.掌握询问“是否”的方法 二、教学重点 1.主系表结构 2.一般疑问句 3.代词形容词性物主代词 三、教学难点 1.人称代词和物主代词的区分运用 2.主系表结构及其一般疑问句 四、教学标准 1.识别并简单运用主系表结构 2.掌握一般疑问句及否定回答 五、教学内容 1.语法点： 1)否定陈述句
2)Be动词的否定形式 3)代词的功能 4)一般疑问句及否回答 5)形容词性物主代词2.语言点： 1)询问“是否” 2)表达歉意 3.语音：字母、音标介绍 六、扩展练习 1.询问“是否” 2.向别人道歉
Lesson 1 1excuse[ik'skju:z] v.原谅 2me[mi:, mi] pron.我(宾格) 3yes[jes] ad.是的 4is[iz, s, z, ?z] v.be动词现在时第三人称单数5this[eis] pron.这 6your[j?:, j?:, j?r, j?:r] 你的，你们的 7handbag['h?ndb?g] n.(女用)手提包 8pardon['pɑ:d?n] int.原谅，请再说一遍 9it[it] pron.它 10thank you感谢你(们) 11 very much非常地 Lesson 2 1 pen [pen] n.钢笔 2 pencil ['pensl] n.铅笔 3 book [buk] n.书 4 watch [w?t?] n.手表 5 coat [k?ut] n.上衣，外衣 6 dress [dres] n.连衣裙 7 skirt [sk?:t] n.裙子 8 shirt [??:t] n.衬衣 9 car [kɑ:] n.小汽车 10 house [haus] n.房子 Lesson 3 1 umbrella [?m'brel?] n.伞 2 please [pli:z] int.请 3 here [hi?] ad.这里 4 my [mai]我的 5 ticket ['tikit] n.票 6 number ['n?mb?] n.号码 7 five [faiv] num.五 8 sorry ['s?ri] a.对不起的 9 sir [s?:] n.先生 10 cloakroom ['kl?ukru:m] n.衣帽存放处Lesson 4 1 suit [su:t, sju:t] n.一套衣服 2 school [sku:l] n.学校 3 teacher ['ti:t??] n.老师 4 son [s?n] n.儿子 5 daughter ['d?:t?] n.女儿 Lesson 5 1 Mr. ['mist?]先生 2 good [gud] a.好 3 morning ['m?:ni?] n.早晨 4 Miss [mis]小姐 5 new [nju:] a.新的 6 student ['stju:d?nt] n.学生 7 French [frent?] a.& n.法国人 8 German ['d??:m?n] a.& n.德国人 9 nice ['nais] a.美好的 10 meet [mi:t] v.遇见 11 Japanese [?d??p?'ni:z] a.& n.日本人 12 Korean [k?'ri?n] a.& n.韩国人 13 Chinese [?t?ai'ni:z] a.& n.中国人 14 too [tu:] ad.也 Lesson 6 1 make [meik] n.(产品的)牌号 2 Swedish ['swi:di?] a.瑞典的 3 English ['i?gli?] a.英国的 4 American [?'merik?n] a.美国的 5 Italian [i't?li?n] a.意大利的 6 Volvo ['v?lv??] n.沃尔沃 7 Peugeot n.标致 8 Mercedes ['m?:sidi:z] n.梅赛德斯 9 Toyota ['t??j??t?] n.丰田 10 Daewoo n.大宇 11 Mini ['mini] n.迷你 12 Ford [f?:d] n.福特 13 Fiat ['fai?t, -?t] n.菲亚特 Lesson 7 1 I [ai] pron.我 2 am [m, ?m, ?m] v.be 动词现在时第一人称单数
新概念英语第一册课文（全中文）$课文1对不起！ 1对不起 2什么事？ 3这是您的手提包吗？ 4对不起，请再说一遍。 5这是您的手提包吗？ 6是的，是我的。 7非常感谢！ $课文3对不起，先生。 8请把我的大衣和伞拿给我。 9这是我（寄存东西）的牌子。 10谢谢，先生。 11是5号。 12这是您的伞和大衣 13这不是我的伞。 14对不起，先生。 15这把伞是您的吗？ 16不，不是！ 17这把是吗？ 18是，是这把 19非常感谢。 $课文5很高兴见到你。 20早上好。 21早上好，布莱克先生。 22这位是索菲娅 23索菲娅是个新学生。 24她是法国人。 25索菲娅，这位是汉斯。 26他是德国人。 27很高兴见到你。 28这位是直子。 29她是日本人。 30很高兴见到你。 31这位是昌宇。 32他是韩国人。 33很高兴见到你。 34这位是鲁明。 35他是中国人。 36很高兴见到你。 37这位是晓惠。 38她也是中国人。 39很高兴见到你。 $课文7你是教师吗？
40我是个新学生， 41我的名字叫罗伯特。 42很高兴见到你。 43我的名字叫索菲娅。 44你是法国人吗？ 45是的，我是法国人。 46你也是法国人吗？ 47不，我不是。 48你是哪国人？ 49我是意大利人。 50你是教师吗？ 51不，我不是。 52你是做什么工作的？ 53我是电脑录入员。 54你是做什么工作的？ 55我是工程师。 $课文9今天好吗？ 56你好，海伦 57你好，史蒂文 58你今天好吗？ 59很好，谢谢你。 60你好吗？ 61很好，谢谢。 62托尼好吗？ 63他很好，谢谢。 64埃玛好吗？ 65她也很好，海伦。 66再见，海伦。 67见到你真高兴。 68我见到你也很高兴，史蒂文。69再见。 $课文11这是你的衬衫吗？ 70那是谁的衬衫？ 71戴夫，这是你的衬衫吗？ 72不，先生。 73这不是我的衬衫。 74这是我的衬衫。 75我的衬衫是蓝色的。 76这件衬衫是蒂姆的吗？ 77也许是，先生。 78蒂姆的衬衫是白色的。 79蒂姆！ 80什么事，先生。 81这是你的衬衫吗？ 82是的，先生。 83给你。
新概念英语第一册课文pdf版下载新概念英语第一册学习资料免费下载：vickey新概念英语新概念英语第一册视频免费下载：vickey新概念英语视频课文31-41 Lesson31: Where’s Sally? Where’s Sally, Jack? She’s in the garden, Jane. What’s she doing? She’s sitting under the tree. Is Tim in the garden, too? Yes, he is. He’s climbing the tree. I beg your pardon? Who’s climbing the tree. Tim is. What about the dog? The dog’s in the garden, too. It’s run ning across the grass. It’s running after a cat. 参考译文 琼：杰克，萨莉在哪儿？
杰克：她在花园里，琼。 琼：她在干什么？ 杰克：她正在树荫下坐着。 琼：蒂姆也在花园里吗？ 杰克：是的，他也在花园里。他正在爬树。 琼：你说什么？谁在爬树？ 杰克：蒂姆在爬树。 琼：那么狗呢？ 杰克：狗也在花园里。它正在草地上跑， 在追一只猫。 Lesson 33: A fine day It’s a fine day today. There are some clouds in the sky, but the sun is shining. Mrs. Jones’s with his family. They are walking over the bridge. There are some boats on the river. Mrs. Jones and his wife are looking at them. Sally is looking at a big ship. The ship is going under the bridge. Tim is looking at an aeroplane.
新概念英语1册课文完整版 学习新概念英语计划建议： 1、第一步：先背单词，不要去看课文。 2、第二步：听录音，看看自己是否能听懂，是否能用英文把课文写出来。 3、第三步：通过自学导读理解课文的关键语句。 4、第四步：做完教材中的所有练习。 5、学新概念最有效的方式就是背诵课文了。建议能将整个课文背诵出来。也不需要完全背诵，只要能照着中文背诵出来就可以了。 Lesson 1 Excuse me! 对不起！ Excuse me! Yes? Is this your handbag? Pardon? Is this your handbag? Yes, it is. Thank you very much. 参考译文 对不起
什么事？ 这是您的手提包吗？ 对不起，请再说一遍。 这是您的手提包吗？ 是的，是我的。 非常感谢！ Lesson 3 Sorry, sir. 对不起，先生。 My coat and my umbrella please. Here is my ticket. Thank you, sir. Number five. Here's your umbrella and your coat. This is not my umbrella. Sorry sir. Is this your umbrella? No, it isn't. Is this it? Yes, it is. Thank you very much.
参考译文 请把我的大衣和伞拿给我。 这是我（寄存东西）的牌子。 谢谢，先生。 是5号。 这是您的伞和大衣 这不是我的伞。 对不起，先生。 这把伞是您的吗？ 不，不是！ 这把是吗？ 是，是这把 非常感谢。 Lesson 5 Nice to meet you 很高兴见到你。 MR. BLAKE: Good morning. STUDENTS: Good morning, Mr. Blake. MR. BLAKE: This is Miss Sophie Dupont. Sophie is a new student. She is French.
新概念英语第一册课文（1） 2009-12-19 22:37 Excuse me! 对不起！ Yes? 什么事？ Is this your handbag? 这是您的手提包吗？ Pardon? 对不起，请再说一遍。 Is this your handbag? 这是您的手提包吗？ Yes, it is. 是的，是我的。 Thank you very much. 非常感谢！ --------1---------- My coat and my umbrella please. Here is my ticket.请把我的大衣和伞拿给我。这是我的牌子。 Thank you, sir. Number five. Here's your umbrella and your coat.谢谢，先生。是5号。这是您的伞和大衣。 This is not my umbrella. 这不是我的伞。 Sorry sir. Is this your umbrella? 对不起，先生。这把伞是您的吗？ No, it isn't. 不，不是！ Is this it? 这把是吗？ Yes, it is. 是，是这把。 Thank you very much. 非常感谢。 ----------3--------- MR. BLAKE: Good morning. 布莱克先生：早上好。 STUDENTS: Good morning, Mr. Blake. 学生：早上好，布莱克先生。 MR. BLAKE: This is Miss Sophie Dupont. Sophie is a new student. She is French. Sophie, this is Hans. He is German.布莱克先生：这位是索菲娅.杜邦小姐。索菲娅是个新学生。她是法国人。索菲娅，这位是汉斯。他是德国人。 HANS: Nice to meet you. 汉斯：很高兴见到你。 MR. BLAKE: And this is Naoko. She's Japanese.布莱克先生：这位是直子。她是日本人。 NAOKO: Nice to meet you. 直子：很高兴见到你。 MR. BLAKE: And this is Chang-woo. He's Korean.布莱克先生：这位是昌宇。他是韩国人。 CHANG-WOO: Nice to meet you. 昌宇：很高兴见到你。 MR. BLAKE: And this is Luming. He is Chinese.布莱克先生：这位是鲁明。他是中国人。 LUMNG: Nice to meet you. 鲁明：很高兴见到你。 MR. BLAKE: And this is Xiaohui. She's Chinese, too.布莱克先生：这位是晓惠。她也是中国人。XIAOHUI: Nice to meet you. 晓惠：很高兴见到你。------------5----------- ROBERT: I am a new student. My name's Robert.罗伯特：我是个新学生，我的名字叫罗伯特。SOPHIE: Nice to meet you. My name's Sophie.索菲娅：很高兴见到你。我的名字叫索菲娅。ROBERT: Are you French? 罗伯特：你是法国人吗？ SOPHIE: Yes, I am. Are you French too?索菲娅：是的，我是法国人。你也是法国人吗？ ROBERT: No, I am not. 罗伯特：不，我不是。 SOPHIE: What nationality are you?索菲娅：你是哪国人？ ROBERT: I'm Italian. Are you a teacher?罗伯特：我是意大利人。你是教师吗？ SOPHIE: No, I'm not. 索菲娅：不，我不是。 ROBERT: What's your job? 罗伯特：你是做什么工作的？ SOPHIE: I'm a keyboard operator. What's your job?索菲娅：我是电脑录入员。你是做什么工作的？
新概念英语第一册 Lesson 1 Excuse me! 对不起！ Listen to the tape then answer this question. Whose handbag is it? 听录音，然后回答问题，这是谁的手袋？ Excuse me! Yes? Is this your handbag? Pardon? Is this your handbag? Yes, it is. Thank you very much. New Word and expressions 生词和短语 excuse v. 原谅 me pron.我(宾格) yes adv. 是的 is v. be 动词现在时第三人称单数 this pron.这 your possessive adjective 你的，你们的 handbag n. （女用）手提包 pardon int. 原谅，请再说一遍 it pron.它
thank you 感谢你（们） very much 非常地 参考译文 对不起 什么事？ 这是您的手提包吗？ 对不起，请再说一遍。 这是您的手提包吗？ 是的，是我的。 非常感谢！ （偶数课为习题，无课文） Lesson 3 Sorry, sir. 对不起，先生。 Listen to the tape then answer this question. 听录音，然后回答问题。这位男士有没有要回他的雨伞？ My coat and my umbrella please. Here is my ticket. Thank you, sir. Number five. Here's your umbrella and your coat. This is not my umbrella. Sorry sir. Is this your umbrella? No, it isn't. Is this it? Yes, it is. Thank you very much. New words and Expressions 生词和短语 umbrella n. 伞 please
新概念英语第一册课文1-143 案场各岗位服务流程 销售大厅服务岗： 1、销售大厅服务岗岗位职责： 1)为来访客户提供全程的休息区域及饮品; 2)保持销售区域台面整洁; 3)及时补足销售大厅物资,如糖果或杂志等; 4)收集客户意见、建议及现场问题点； 2、销售大厅服务岗工作及服务流程 阶段工作及服务流程 班前阶段1）自检仪容仪表以饱满的精神面貌进入工作区域 2）检查使用工具及销售大厅物资情况，异常情况及时登记并报告上级。 班中工作程序服务 流程 行为 规范 迎接 指引 递阅 资料 上饮品 （糕点） 添加茶水 工作 要求 1）眼神关注客人，当客人距3米距离 时，应主动跨出自己的位置迎宾，然后 侯客迎询问客户送客户
注意事项 15度鞠躬微笑问候：“您好！欢迎光临！”2）在客人前方1-2米距离领位，指引请客人向休息区，在客人入座后问客人对座位是否满意：“您好！请问坐这儿可以吗？”得到同意后为客人拉椅入座“好的，请入座！” 3）若客人无置业顾问陪同，可询问：请问您有专属的置业顾问吗？，为客人取阅项目资料，并礼貌的告知请客人稍等，置业顾问会很快过来介绍，同时请置业顾问关注该客人； 4）问候的起始语应为“先生-小姐-女士早上好，这里是XX销售中心，这边请”5）问候时间段为8:30-11:30 早上好11:30-14:30 中午好 14:30-18:00下午好 6）关注客人物品，如物品较多，则主动询问是否需要帮助（如拾到物品须两名人员在场方能打开，提示客人注意贵重物品）； 7）在满座位的情况下，须先向客人致歉，在请其到沙盘区进行观摩稍作等
待； 阶段工作及服务流程 班中工作程序工作 要求 注意 事项 饮料（糕点服务） 1）在所有饮料（糕点）服务中必须使用 托盘； 2）所有饮料服务均已“对不起，打扰一 下，请问您需要什么饮品”为起始； 3）服务方向：从客人的右面服务； 4）当客人的饮料杯中只剩三分之一时， 必须询问客人是否需要再添一杯，在二 次服务中特别注意瓶口绝对不可以与 客人使用的杯子接触； 5）在客人再次需要饮料时必须更换杯 子； 下班程 序1）检查使用的工具及销售案场物资情况，异常情况及时记录并报告上级领导； 2）填写物资领用申请表并整理客户意见；3）参加班后总结会； 4）积极配合销售人员的接待工作，如果下班时间已经到，必须待客人离开后下班；