2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目1

2017职场英语考试题2017职场英语考试题Part I LISTENING (25 minutes, 30 points)Section ADirections: In this section, you will hear five short sentences. Each sentence will be spokenonly once. At the end of each sentence there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the center.1. The meeting will be at __________.A. 3 a.m. on ThursdayB. 3 p.m. on ThursdayC. 3 a.m. on TuesdayD. 3 p.m. on Tuesday2. __________ meets the requirements for the job.A. John LynnB. George LynnC. John LeeD. George Lee3. The telephone number is __________.A. 36672891B. 36678219C. 35619701D. 356798294. The water should be sent to __________.A. Burnett Exhibition AgencyB. Burnett Advertising AgencyC. Cornell Insurance AgencyD. Cornell Exhibition Agency5. The price of the TV set was originally __________.A. $305B. $315C. $350D. $355Section BDirections：For each question in this section, you will hear four statements about a picture onyour Test Paper. When you hear the statements, you must select the one that best describes what you see in the picture. Then mark the corresponding letter on the Answer Sheet with asingle line through the center. The statements are not printed out and will be spoken only once.Example:You’ll hear:Statement B, “The man is driving”, is the best description of the picture, so you should select B and mark it on your answer sheet. Now the test will begin.6. __________7. __________8. __________9. __________ 10. __________Section CDirections: This section is to test your ability to give proper responses. There are fiverecorded questions or statements in it. The questions or statements will be spoken only once. After each question or statement, there is a pause. During the pause, you should decide on the best answer from the four choices marked A, B, C and D. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.11. A. Thank you for calling! B. How can I help you? C. Never mind. D. This is Richard Miller speaking.12. A. I haven’t seen you before. B. It’s my pleasure. C. Nice to meet you. D. How are you?13. A. You’ll get it next time. B. I’m really sorry about that.C. Don’t be angry about it.D. I don’t think it’s hard. 14. A. Yes, better not. B. No, I do mind! C. Yes, do as you li ke. D. No, it’s not allowed here.15. A. It’s all right. C. You’re welcome.B. I don’t care. D. I’m pleased.Section DDirections: In this section, you will hear ten shortconversations. At the end of eachconversation, a question will be asked about what was said. Both the conversation and question will be spoken only once. After each question, there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the center.Example: You will hear: You will read: A. He can’t breathe in his office.B. He is not so sure about his work.C. One of his dear friends is giving him trouble.D. His job is giving him a lot of stress.From the conversation we learn that the man is under a lot of pressure from work. Therefore, the correct answer is D. Now the test will begin.16. A. In 1990. B. In 1991. C. In 1992. D. In 1993. 17. A. Answering phone calls. B. Receiving visitors. C. Writing emails to customers. D. Making reservations.18. A. Shenyang. B. Hangzhou. C. Changchun. D. Suzhou. 19.A. Shanghai.B. A factory.C. A market.D. A scenic spot.20. A. The woman refuses the product.B. The woman thinks the product is acceptable.C. The woman thinks it’s too expensive.D. The woman thinks the price is acceptable.21. A. He can’t make phone calls because his phone is out of order. B. He keeps getting a noise after getting through to a number. C. He can’t hear anything after gettin g through to a number. D. The line is always busy when he makes a phone call.22. A. She will change her job soon. B. She will work there fora long time. C. She will get a promotion. D. She likes to be anengineer.23. A. At the railway station. B. In the hotel. C. At the airport.D. In the bank.24. A. Because she doesn’t enjoy having dinner with the man. B. Because she will have dinner with her family. C. Because she hasn’t finished her work. D. Because she has already had dinner.25. A. Manager and secretary. B. Doctor and patient. C. Friends. D. Customer and waitress.Section EDirections: In this section, you will hear one passage. At the end of it, some questions will beasked about what was said. You will hear the passage and questions twice. After each question, there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the center.26. A. Name. B. Identification. C. A form of payment. D. Salary.27. A. n→o→r→q→p B. o→q→n→r→p C. q→n→o→r→p D. q→r→n→o→pHere are some hotel check-in steps:n Specify the requirements for the room.o Indicate any special services that you need. p Take your keys and enjoy your stay.q Inform the receptionist that you need a room. r Pay for your room by cash or credit card.Part II READING (40 minutes, 40 points)Section ADirections: Read the following party plan and decide who isthe best person for each task. Thenmark the corresponding letter on the Answer Sheet with a single line through the center.Party Plan28. Get souvenirs ready.29. Organize food and drinks.30. Type the address labels for invitations.31. Prepare attractive invitations and posters.32. Select entertainers.CandidatesA. Barbara Richards used to work for a giftcompany.B. Andrew Smith is skilled in art and design.C. Linda Bright has contacts with performers inthe music business.D. Bob Taylor is a chef in the company canteen.E. keyboard skills.Section BDirections: In this section there are five questions about a table and a chart. For each question,choose the best answer from the four choices marked A, B, C and D. Then mark the corresponding letter on the Answer Sheet with a single line through the center.FLIGHT TIMETABLE (1) FROM SYDNEY TO LONDONMon. Wed. Fri. Sat. Sun.Departure 09:45 Departure 14:20 Departure 15:10 Departure 10:35 Departure 21:05(2) FROM LONDON TO SYDNEY33. You can fly from Sydney to London __________. A. on any day B. any night C. on some weekdays D. on all weekdays34. You cannot fly from London to Sydney __________. A. on weekdays B. on weekends C. at night D. during the day The following chart shows the income (in RMB) for college graduates during their first year of work over the period of 2005-2009 in four major cities of China.35. The city of __________ has seen the highest income levels over the five years. A. Beijing B. Shanghai C. Guangzhou D.36. Graduates in the four cities earned the highest income in __________. A. 2006 B. 2007 C. 2008 D. 200937. Which of the following statements is true?A. Graduates in all four cities earned the lowest income in 2005.B. The year 2008 experienced a fall of income across all four cities.C. The year 2007 saw a fall in income in all four cities.D. Generally speaking, graduates in have the lowest income.Section CDirections: Read the following passages. Choose the best answer for each question from the fourchoices marked A, B, C and D, and mark the corresponding letter on the Answer Sheet with a single line through the center.Passage OneSome candidates for jobs were wearing jeans, purple sweat suits, and sneakers. Other applicants weren’t afraid to show pierced body parts and odd hairstyles. Still others chewed gum or showed up in clothes with wrinkles or with their pants falling down. One recruiter even told a candidate with his trousers down below his hips, to “Pull your pants up.” Their strange choice of dress cost some candidates the job.Does it really make a difference how you dress for an interview? In many cases, it does. I’ll never forget the gentleman I interviewed for an accounting position. He had been out ofwork for a few months and wanted to show me why. He took off his jacket, unbuttoned his shirt and showed me the scar that he got from a car accident. He didn’t get the job. Neither did the young lady in a bright red skirt so short and tight that she could hardly sit down!In the conservative business climate I worked in at the time, appearances did matter. I n other environments it isn’t as important. However, it does make sense to dress your best for an interview, regardless of the dress code at the organization. If you’re in doubt about how to dress for an interview, it is best to dress conservatively. It is much better to be overdressed than underdressed (or undressed). If you’re not sure, check with the person who scheduled the interview and ask.38. Which of the following is proper for an interview? A. Wearing jeans and a T-shirt. B. Wearing a shirt and a suit. C. Having an unusual hairstyle. D. Wearing poorly-fitting trousers.39. Why didn’t the man get the job for the accounting position? A. Because he was injured in an accident. B. Because he wore a jacket.C. Because he had been out of work for a long time.D. Because he didn’t behave properly. 40. What does the sentence in the last paragraph “It is much better to be overdressed than underdressed (or undressed).” mean?A. To wear more clothes is better than to wear less.B. To dress formally is better than to dress casually.C. The outer garments are more important than the underwear.D. Simple clothes are not as good as expensive clothes. Passage TwoAre you tired of rushing day in and day out to a 9-to-5 job? If you are, perhaps, you should try out one of the many verysimple home business ideas you’ll find if you look around.There are many advantages in running your own home business rather than working for a company. You have a more flexible schedule. You work in your own space and at your own pace. In other words, you get a chance to spend more relaxing and quality time with your friends or loved ones.Depending on the number of hours you put in, the effort you expend, and other factors, you can earn as much money as you wish. You might be more relaxed with no boss to check on your work. Hence, you might be capable of higher productivity and a better quality of work. Due to the advent of the worldwide web, it is possible to try out various home business ideas online these days.What is your specialty? Are you good at cooking, gardening or sewing? Once you have determined your specialty, setting up your business is much easier and simpler. Some people are good at baking and designing lovely wedding cakes or cakes for other special occasions. Others might be good at baking various types of cakes like chocolate cakes, banana cakes and orange cakes.Other than selling products, you can sell your service. If you are a qualified accountant, writer, engineer or any other profession, simply set up your business online and offer your services as a freelancer.41. Which of the following statements about running a home business is true? A. You may have more flexibility with your time, but will earn less money. B. You needn’t work very hard to earn as much money as you wish. C. You will work less efficiently with less pressure from boss.D. You can improve your quality of life by spending more time with your family.42. According to the writer, what’s the best choice for setting up an online business? A. Doing what one is good at. B. Selling popular products online.C. Selling products rather than services.D. Selling services rather than products.43. What’s the best title for this passage? A. How to Run a Business.B. Simple Home Business Ideas.C. How to Design a Wedding Cake.D. The Advantages of Working at Home.Passage Three Walmart serves customers and members more than 200 million times per week at more than 8,650 retail units under 55 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Walmart employs more than 2 million associates .htmlworldwide.A leader in sustainability, corporate philanthropy and employment opportunity, Walmart ranked first among retailers in Fortune Magazine’s 2010 Most Admired Companies survey. Walmart was founded in 1962, with the opening of the first Walmart discount store in Rogers, Ark. The company incorporated as Wal-Mart Stores, Inc., on Oct. 31, 1969. The company’s shares began trading in 1970 and were listed on the New York Stock Exchange two years later.The company grew to 276 stores in 11 states by the end of the decade. In 1983, the company opened its first Sam’s Club membership warehouse and in 1988 opened the first supercenter—now the company’s dominant format—featuring a complete grocery in addition to general merchandise. Walmart became an international company in 1991 when it opened its first Sam’s Club near Mexico City. Saving people money to helpthem live better was the goal that Sam Walton envisioned when he opened the doors to the first Walmart more than 40 years ago. Today, this mission is moreimportant than ever to our customers and members around the world. We work hard every day in all our markets to deliver on this promise. We operate with the same level of integrity and respect that Mr. Sam Walton put in place. It is because of these values and culture that Walmart continues to make a difference in the lives of our customers, members and associates.44. What can we know from Fortune Magazine’s 2010 Most Admired Companies survey? A. Walmart is the most admired retailer of 2010.B. Walmart is No. 1 in terms of sales volume in the year of 2010.C. Walmart is the most admired company in 2010.D. Walmart is the first leader in employment opportunity.45. When did Walmart become a listed company? A. In 1969.B. In 1970.C. In 1972.D. In 1983.46. Who is Sam Walton?A. The CEO of Wal-Mart Stores, Inc.B. The owner of Wal-Mart Stores, Inc.C. The doorkeeper of the first Walmart.D. The founder of Walmart.47. What’s the purpose of this passage?A. To tell the audience about the history of Walmart.B. To make clear the goal of Walmart.C. To give a brief introduction to Walmart.D. To describe the values and culture of Walmart.Passage Four Dear Sir or Madam,I’m writing to apply for the position of Human Resources Manager advertised in Shenzhen Daily dated May 9. I find the ad quite attractive with its emphasis on leadership, initiative, andflexibility. And I believe my experience and qualification will make me a very competitive candidate for this position.The enclosed résumé will provide you with the information about my experience in the area of Human Resources Management. Four years ago, I got an MBA at Beijing University.I had worked for a 300-employee company as a Human Resources Assistant for a year before I began to serve my present company as Human Resources Manager. I’d like to draw your attention to Page 2 of my résumé, on which I describe my concept of human resources management. I’m confident I can make an immediate contribution to the improved management of your company’s human resources.Although working with my present employer and colleagues has been very pleasant, I am more willing to join your company where I can expect more responsibilities and opportunities.And I am free to travel and willing to work in other cities.I hope to have the opportunity to talk with you in person to further discuss my qualifications. Please call me at 0755-******** to arrange an interview at your earliest convenience. Thank you for your kind consideration.Faithfully yours,James Wong48. What is the purpose of this letter?A. Establishing business relations.B. Applying for a job.C. Setting up a business meeting.D. Talking about the résumé.49. What is the source of the information about the job vacancy?A. Newspapers.B. The company’s website.C. TV commercials.D. Friends.50. Which of the following is NOT particularly stressed in the ad?A. Leadership.B. Initiative.C. Flexibility.D. Responsibility.51. When did the applicant begin to work for his present company?A. One year ago.B. Two years ago.C. Three years ago.D. Four years ago.52. Why did the applicant apply for this position?A. Because he would like to have more opportunities to travel freely.B. Because he would like to take on more responsibilities.C. Because he is eager to work in other cities.D. Because he isn’t getting along with his present boss.Part III TRANSLATION (25 minutes, 15 points) Section ADirections: Choose the best translation for each sentence from the four choices marked A, B, Cand D, and mark the corresponding letter on the Answer Sheet with a single linethrough the center.53. Thank you for your invitation, but I’m afraid I won’t be able to accept.A. 感谢您的请求，但我害怕我无法接受。

中职类职业英语技能比赛(职场应用练习题3)有总经理拟定的秘书这个岗位的相关要求。

你需要与队友沟通并共同选出一个最佳人选。

Read the following n about the three applicants.Applicant 1:Name: Zhang WeiAge: 25Gender: XXXMarital status: SingleXXX: Bachelor’s XXXXXX: Worked as a secretary for 2 years in a foreign company Skills: XXX OfficeApplicant 2:Name: Liu YangAge: 28Gender: MaleMarital status: Married with no childrenXXX: XXXXXX: Worked as a secretary for 3 years in a local company Skills: XXX OfficeApplicant 3:Name: Wang XiaAge: 22Gender: XXXMarital status: SingleXXX: High school diplomaXXX: No work XXXSkills: Basic computer XXX skillsXXX:1) What is your group’s task?2) Which person do you choose for the general manager of ABC Company?3) Why do you make such a choice?Rewritten:For Contestant A:You are the human resources manager of ABC Company and you need to recruit a secretary for the general manager。

2017年全国职业院校技能大赛中职组职业英语技能赛项 其他类专业组在线测评环节样题考试时间：60 分钟（共7页）Part I Listening 听力 （20%）Section A (10%)In this section, you will hear ten short dialogues and questions. There are three pictures marked A, B, and C for each question. Choose the one that best matches the question. Each dialogue and question will be read just once and you will have 15 seconds for each question.（在本节中，你将听到10个短对话和相应的问题，每道题配有A 、B 、C 三幅图片，选出与题目内容相符合的一幅图片。

每个对话和问题读一遍，每题有15秒钟的作答时间。

）（ ） 1. How will the man pay?A.B.C.（ ） 2. What does the man order for the main course?A.B.C.（ ） 3. What has been the woman’s job?A. B. C.（ ）4. Where might the conversation take place?A. B. C.（ ）5. What kind of dressing does the man want on his salad?A. B. C.（ ）6. What does the woman recommend?A.B. C.（ ）7. What is Mr. Brown doing now?A. B. C.（ ） 8. What doesn’t work?A. B. C.（ ） 9. Where did the woman go in Los Angeles (洛杉矶)?A. B. C.（ ）10. Where is Peter?A. B. C.Section B (5%)In this section, you will hear a dialogue. After the dialogue, five questions will be asked. There are three choices marked A, B, and C for each question. Choose the one that best answers the question. The dialogue and questions will be read just once and you will have 15 seconds for each question.（在本节中，你将听到1段对话和5个相应的问题，每道题配有A 、B 、C 三个选项，选出与题目内容相符合的一个答案。

2017自治区暨全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台英语口试题库情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2.A: Good evening. Under whose name was3.Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel? A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Tell the guest how the restaurant will hold the table for the delayed guests.A: Usually, we hold the reserved table for forty minutes for our guests. So, please be sure to arrive before 6:40 this evening.7. Q: Greet the guests and check upon them to see if they are enjoying the food.A: Good evening, is everything to your satisfaction? Are you enjoying the food?8. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that hebook a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.9. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets? 10. Q: Ask the guests if they’d like to wait a while in the lounge until the t able isavailable.A: Would you like to have a seat and rest in the lounge for a moment？We’ll seat you as soon as the table is ready.11. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.12. Q: What do you say while you’re presenting the menu to the guests?A: Here is the menu. The waiter will be with you in a moment to take your order. 13. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?14. Q: What are the four major Chinese cuisines you’d introduce to the guests?A: In China, there are a variety of famous cuisines. The four major ones are Sichuan Cuisine, Guangdong Cuisine, Shandong Cuisine and Jiangsu-Zhejiang Cuisine. 15. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.16. Q: How do you recommend the specialty of the restaurant?A: Would you like to try our specialty? It is our chef’s recommendation, very delicious in deed.17. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.18. Q: You’ve noticed that the guests have enjoyed the food in your restaurant and theyseemed full and happy, yet with a whole dish of Roast Duck untouched. Will you do or say something to help?A: I will ask: Have you enjoyed your dinner? Would you like me to pack the Roast Duck for you for takeaway?19. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.20. Q: Ask the guest his choice of the main course.A: What would you like for your main course?21. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?22. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.23. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?24. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work of the Department.25. Q: Tell the guest the restaurant offers preferential price to regular guests.A: We offer a preferential price of 20% discount to the regular guests.26. Q: Ask the guest the way he would like to decorate the banquet hall.A: How would you like us to set up the banquet hall? Do you need some specific decoration for the banquet?27. Q: Tell the guests how to appreciate the art of Chinese cooking.A: The charm of Chinese cooking lies in the delicacy of the dishes in terms of the color, the flavor and the taste.28. Q: When the guest tells you they need more time to think before ordering, how do yourespond?A: Very well, please take your time. I will be back with you in a moment.29. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.30. Q: What do you say if the guest orders a dish which is not available in your restaurant?A: I’m afraid we do not serve this dish in our restaurant. May I recommend the specialty of today?31. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?32. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?33. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.34. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.35. Q: Explain the service charge to the guest’s bil l.A: As you may have noticed, a 10% service charge has been added to the total.36. Q: What do you say after a guest has brought a problem to your attention?A: Thank you for bringing this matter to our attention. It helps to improve our service.37. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.38. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?39. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.40. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghet ti.41. Q：If the guest wants to make a reservation with your restaurant, what information doyou need to know?A：I have to confirm such information regarding the name of the guest, his telephone number, the time for the reservation, the number of guests to be expected.42. Q: If a guest wants to try Sichuan cuisine, how do you help them order?A: If you like, you could try Chongqing-style hotpot. It is a wonderful combination of meat, potato, cabbage, lotus root, tofu, and mushroom in a spicy broth. It is one of the most popular items on our menu.43. Q：As a hostess, what’s the first thing you need to find out when the guest arrives?A：I have to find out whether the guest has a reservation or not.44. Q：What will a bartender tell the guests about Margarita?A：A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.45. Q：What would you say if the guest wants to know the business hours of yourrestaurant?A：We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.46. Q：How to ensure the guests’ needs are met when seating them?A: I will ask: ‘Do you have any preference as to where you sit?’47. Q：What information do you give when introducing your restaurant to the guest?A：I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.48. Q：If some guests complain that there is a guest smoking in the non-smoking restaurant,what should you do?A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he’d better go to the smoking area of the hotel.49. Q：What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?50. Q：What do you need to do after the guest has finished ordering？A：I need to confirm everything by repeating all the dishes he has ordered and all relevant preferences he has mentioned before I leave.51. Q：After you have finished taking order for the guests, what would you say?A：Thank you. Please wait a minute. We’ll be back with your order soon.52. Q: What do you say to check upon the guests’ needs when all the dishes have beenserved?A：Do you enjoy the meal? Is there anything else I can do for you?53. Q: If the guest complains that the pancakes are stone cold and as hard as rock. Whatwould you say?A: I’m sorry. That should never have happened. Please allow us to have the chef prepare a new one for you immediately.54. Q：If the guest wants to try some dishes that are typical local specialty of Suzhou, but hehas no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.55. Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests.56. Q: How do you respond to a guest’s complaint about the dish being too salty?A：I will apologize and say: “Let me organize another dish for you”.57. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.58. Q: If the guests tell you that they are full, but there is still one mor e dish which hasn’tbeen sent to the table, what would you do?A: I will check with the chef to see whether the dish is cooked or not. If it’s cooked, I will ask the guests if they would like to have it packed and take away with them; if it has not been cooked yet I will help them to cancel the dish.59. Q: What are the different areas offering a variety of meals and services all within ahotel?A: There’re a number of different areas offering meals and services within a hotel --- the restaurant, grill room, different bars, cafeteria and coffee shop, as well as room service, lounge service and banqueting.60. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”61. Q：What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”62. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.63. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.64. Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card, and then I will take down his name, room number, and finally help him to sign the bill.65. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?66. Q: What will you say to the guests when they’ve enjoyed dinner and are leaving therestaurant?A: Thank you for coming. We look forward to seeing you again.67. Q: What do you introduce when a guest asks you about Peking Roast Duck?A：I’d tell him that Peking Roast Duck is one of the famous dishes of Beijing. The meat is prized for its thin, crisp skin. It is eaten with scallion, cucumber and sweet bean sauce with pancakes rolled around the fillings.68. Q: How do you make sure of the number of people in the dinner party?A：How many people are there in your party?69. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?70. Q: How do you ask the guests to take their seats?A: Would you please take your seats?71. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?72. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.73. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?74. Q: Give the guest an orientation of the buffet breakfast in the hotel.A: We serve a good selection of breakfast items at the buffet. Fresh fruit, cereals, pastries, cold meat, egg dishes and all the local dishes are conveniently laid out for our guests. Please help yourself.75. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.76. Q: How are “a la carte” and “table d’hote” distinguished?A: Two forms of meals are distinguished: a la carte and table d’hote. An a la carte mealis ordered course by course from a menu where each item has a separate price, whereas a table d’hote meal has a fixed price for a complete meal or several courses.77. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.78. Q: Ask the guest about the time of his reservation for dinner.A: When would you like your table? / At what time are you coming in on Wednesday evening? / When should we expect you?79. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.80. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?。

2017年辽宁中职高考英语题2017年辽宁中职高考英语题近年来,全国各地英语高考的模式和题型不断创新。

下面是店铺为你整理关于2017年辽宁中职高考英语题的内容，希望大家喜欢! 2017年辽宁中职高考英语题第I卷(选择题共100分)第一部听力(共两节，满分30分)做题时，先将答案标在试卷上，录音内容结束后，你将有两分钟的时间将试卷上的答案转涂到答题卡上。

第一节(共5小题;每小题1.5分，满分7.5分)听下面5段对话。

每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。

听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。

每段对话仅读一遍。

1. Where does the woman probably work?.A. In a photo studio.B. In a film company.C. In a radio station.2. Why was Tony given a medal?A. He behaved bravely in a fire.B. He rescued a baby from a fire.C. He ran the fastest in a race.3.Where does the conversation take place?A. In a shop.B. At home.C. At a restaurant.4. What is the man’s advantage for the job according to himself?A. He majored in communicating.B. He is good at making friends.C. He has some experience.5. What is the relationship of the two speakers?A. Colleagues.B. Classmates.C. Strangers第二节(共15小题,每小题1.5分，满分22.5分)’听下面5段对话或独白。

【关键字】职场职业英语技能——职场应用2For Contestant A Only选手A：假设你是Polly的朋友，需要为她找一家适宜的公司去求职，你手头有她的简历和相关要求。

你的队友是一家就业服务中心的经理，手上有三家公司的招聘广告。

你需要与队友沟通并共同选出一个适合于Polly的最佳职位。

Read the following information of Polly’s resume.Questions for presentation:1) What is your group’s task?2) Which position do you choose for Polly?3) Why do you make such a choice?职业英语技能——职场应用2For Contestant B Only选手B：假设你是一家就业服务中心的经理，手上有三家公司的招聘广告。

你的队友，需要为她朋友Polly选择一家公司去求职。

队友手头有Polly的简历和相关要求。

你需要与队友沟通并共同选出一个适合于Polly的最佳职位。

Read the following information about the three advertisements and help Contestant A complete the worksheet.Advertisement 1: International publisher looking for a translatorAdvertisement 2: This small company is looking for a landscape gardenerAdvertisement 3: We are looking for a care workerQuestions for presentation:1) What do you think of your task completion?2) What do you think of the cooperation between you and your partner?3) What is your group’s advantage for doing the task?WorksheetSection 1 Read the information of Polly’s Resume and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which position will you choose for Polly?□Translator □Landscape Gardener □Care WorkerYour group number:Signature of Contestant A:Signature of the Judge:WorksheetSection 1 Read the information of Polly’s Resume and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which position will you choose for Polly?□Translator □Landscape Gardener □Care Worker(Keep this sheet to yourself)Worksheet (Answer)Section 1 Read the information of Polly’s Resume and complete the following form.Section 2 Communicate with Contestant B and complete the following form.Section 3 Discuss with Contestant B and make a decision.Which position will you choose for Polly?□Translator □Landscape Gardener □Care Worker此文档是由网络收集并进行重新排版整理.word可编辑版本！。

2013年全国职业英语技能大赛职场应用比赛说明及规则比赛说明：本部分含两个阶段第一阶段：在备赛区进行，限时15分钟，两名选手通过沟通和协作完成并提交任务单（Worksheet），并按照比赛要求分别准备第二阶段的比赛内容。

第二阶段：在赛场进行，选手A按要求向评委陈述任务完成情况（限时3分钟），选手B回答评委的现场提问（限时2分钟）。

本部分满分30分。

比赛规则：1. 选手只能用英语交流（包括读和写），否则将被取消参赛资格；2. 两名选手之间不得互相展示或交换任何材料，否则将被取消参赛资格；3. 选手可根据需要在备赛纸上书写内容，汇报或回答问题时可携带此材料，但不得携带除此以外的其他材料；4. 本比赛环节期间，选手不得与除队友之外的其他人就比赛内容和方法进行交流，否则将被取消参赛资格。

For Contestant A Only选手A：你是一家外资公司的秘书，你的老板计划利用圣诞假期和他的妻子去香港旅行。

你的队员是一家旅行社的工作人员，他（她）手头有三个旅行计划供你选择。

你需与队员沟通，选择合适的旅行计划。

在比赛第一阶段（15分钟内），你需要完成：1. 阅读老板一家旅游的需求，提取相关信息；2. 向队友询问其三个旅行计划的信息,根据要求完成任务单；3. 与队友讨论，确定最合适的旅游方案；4. 准备第二阶段的汇报内容。

备注：任务单仅由选手A填写。

在比赛第二阶段（3分钟内），你需要向评委汇报任务完成情况，内容需涵盖以下几个要点：1. What are your boss’ requirements for his tour?2. A brief introduction of the three tour plans.3. Explain your final choice.For Contestant A OnlyPlease read the requirement of your boss.You work as a secretary in a foreign company in Beijing. Your boss is going to have a short holiday during Christmas. He’s going to have a party with the staff in the company on Christmas Eve. Then he plans to have a 2-day holiday in Hong Kong. He wants to get relaxed while his wife doesn’t want miss the Christmas sale in Hong Kong. And the price is preferably between 4500RMB to 5500 RMB.For Contestant B Only选手B：你是一家旅行社的工作人员，你手头有三个香港旅行计划。

For Contestant A Only选手A：假设你是Polly的朋友，需要为她找一家合适的公司去求职，你手头有她的简历和相关要求。

你的队友是一家就业服务中心的经理，手上有三家公司的招聘广告.你需要与队友沟通并共同选出一个适合于Polly的最佳职位。

Read the following information of Polly’s resume。

Questions for presentation：1）What is your group’s task？2）Which position do you choose for Polly？3) Why do you make such a choice?For Contestant B Only选手B：假设你是一家就业服务中心的经理,手上有三家公司的招聘广告.你的队友，需要为她朋友Polly选择一家公司去求职。

队友手头有Polly的简历和相关要求。

你需要与队友沟通并共同选出一个适合于Polly的最佳职位。

Read the following information about the three advertisements and help Contestant A complete the worksheet.Advertisement 1: International publisher looking for a translatorAdvertisement 2：This small company is looking for a landscape gardenerAdvertisement 3: We are looking for a care workerQuestions for presentation:1）What do you think of your task completion？2）What do you think of the cooperation between you and your partner?3）What is your group's advantage for doing the task？WorksheetSection 1 Read the information of Polly’s Resume and complete the following form。

职场运用一任务单的参考答案:WorksheetSectio n 2 Discuss with Con testa nt B and make a decisi on.Which routi ne do you choose for this bus in ess trip?(V) Routi ne A ( ) Rout ine B ( ) Routi ne C比赛第二阶段(3分钟内)向评委汇报任务完成情况One possible an swer:Our task is to try to find which means is the best one for the bus in ess trip. In my opinion, I thi nk routi ne A is the best one. In our group, there are four old people, so we' cbetter let them have eno ugh rest before they are too tired duri ng the trip. In Routine A, it doesn ' t take too much time to Shanghai by high speed railway, and we will have a rest there so that we carlake next morning ' s flight to New. YWnen we get to New York, it ' s on the after noon funee con tract sig ning is just on the after noon of June 7h, so we can have eno ugh time to adapt to the differe nee of the jet lag. What' s more, the expe nse of rout ine is the cheapest in thes e ehmea ns.任务单的参考答案:WorksheetSectio n 2 Discuss with Con testa nt B and make a decisi on.Which activity do you choose to have fun toni ght?(V) Activity A ( ) Activity B ( ) Activity C比赛第二阶段(3分钟内)向评委汇报任务完成情况One possible an swer:Our task is to try to find which activity is the best one to spend the night. In my opinion, I thi nk Activity A is the best one. First of all, the cost is the lowest, which is only 30 yuan and some are free. Next, the destination is the nearest, so it is the most time-saving. Besides, the environment is the most charming for the blue water. Last and above all, there is no doubt that it is the safest, because we have lifeguards.任务单的参考答案：WorksheetSectio n 2 Discuss with Con testa nt B and make a decisi onWhich pla n do you choose for the compa n' annual meeti ng ? ()The compa ny'sannual meeti ng pla n A ()The company ' s annual meetpign B(V) The company ' s annual meetpign C比赛第二阶段(3分钟内)向评委汇报任务完成情况One possible an swer:Our task is to try to find which means is the best one for the company annual meet in g. In my opinion, I th ink the compa ny ' s annual meqstiag C is the best one. We think this meeting of plan C can be held up-to-date fashion, and then eachdepartment'performance will make a deep impression on each participant. The gift which will be sent at the end of the meet ing will give us a big surprise. The cost is close to budgetWorksheetSecti on 1 Communi cate with Con testa nt B and complete the followi ng form.比赛第二阶段（3分钟内）向评委汇报任务完成情况One possible an swer:We have to try to find who is the best one for the supermarket. In my opinion, Lucy is the best one to be the cashier in Hapday Supermarket. Accord ing to the Wan ted Ads, the qualified one should have the follow ing qualities: College degree or above; Good En glish and computer skills; Related work experienee in international organizations; hard-working and able to deal with pressure; Good at numbers. Good sense of finance management. Lucy is qualified to most of them, especially, she has related work experienee in international organizations which Wang Dong and Lily don ' Inihmyeopinion, she is the best one for the job.职场运用五答案WorksheetSecti on 1 Communi cate with Con testa nt B and complete the followi ng form.Secti on 2 Discuss with Con testa nt B and make a decisi on.Which restaura nt do you choose to have dinn er?()Restaura nt A ( v ) Restaura nt B ( ) Restaura nt C比赛第二阶段(3分钟内)向评委汇报任务完成情况One possible an swer:We have to find which restaura nt is the best one for the tourists. In my opinion, restaura nt B is best one because it meets the n eeds of the tourists.The restaura nt will be held 80 guests at 6 p.m. on 25 October, 2012. 10 pers ons will eat at 1 table, so they n eed 8 tables. The price is 500 yua n per table. They would like a restaura nt with delicious food and clea n environment. They will stay in Hangtian Hotel, so the nearer, the better. Restaura nt B is the n earest one. The price of the restaura nts A is notsuitable to the tourists.Questi ons for con testa nt B:1) What do you think of your task completion?Perfect .2) What do you think of the cooperatio n betwee n you and your part ner?We com muni cate with each other freely in a sweet and relaxi ng atmosphere. And my part ner has a lot of vocabulary which can provide correct information that I can follow him. His or her pronounciation and intonation is so nice. I think we have pleasant cooperation.3) What is your group ' s advantage for doing the task?We cooperate with each other in a pleasa nt and effective/ flue nt way, so we can exchange more information in a short time.职场运用六答案任务单的考答案:WorksheetSectio n 1 Discuss with Con testa nt B and make a decisi on.Which school do you choose to co-operati on?()School A ( ) School B (*) School C 比赛第二阶段(3分钟内)向评委汇报任务完成情况One possible an swer:Our task is to try to find which school is the best the hotel . In my opinion. School C is the best one for the hotel . According to the hote'demand, they need the students who should work hard and have union spirits/ do with the problems together. The students in school C pay little to the salary and all of them want to work in the big cities. Although they have a little kno wledge from books, I thi nk with the help of the hotel, they could put their kno wledge from books into practice soon.职场运用七答案WorksheetSection1 Read the information of Liulin ' plan and complete the following form.Secti on 2 Discuss with Con testa nt B and make a decisi on.The best school forLiuli n is: aa. School Ab. School Bc. School C比赛第二阶段（3分钟内）向评委汇报任务完成情况One possible an swer:Our task is to try to find which one is the best for Liuli n . In my opinion, School A is the best one for Liu Lin to study in. Accord ing to Liu Lin's plan, the qualified one should have the following points: courses available on Tuesday evening and Thursday evening , courses for spoke n En glish , courses for age over 16.The teacher who knows both Chinese and English is more suitable for Liulin because his English is now on the primary stage. Ano ther point is that he will be offered more cha nee to practice his spoke n En glish in the class of Eve ning Salo on inSchool A . School A is qualified to most of them especially.。