酒店情景英语对话
PARTⅠTHEFRONTOFFICE
INTRODUCTION
Themanager’sRemarks
Theaimofahotelistocreateahomeawayfromhomeforallthetravellingguestswhoneedrest, foodanddrink.
Thefrontofficeofahotelisnotonlyits“shopwindow”butalsoits“nervecenter”.Thefront officestaff’sefficiencyandpersonalityareofgreatimportancetoguest’svacationorbusin ess,andindeed,thehotel’soperationitselfaremadeorruined. Thefrontofficestaffseemto“doitall”-receivereservations,registerguests,assignrooms,d istributebaggage,storeguests’valuables,provideinforma tion,delivermailsandmessage s,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoon. Inordertofulfilthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,a daptability,knowledgeoflanguagesandaheadforfigures.Themostimportantofallthequal itiesisareallikingforpeopleandawarmdesiretohelpthem.
Besides,frontdeskstaffshouldencourageandsettletheguests’complaints.Thatwillsooth eanunhappyguestandrevealthehotel’sproblemssothattheoperationcanbebettered. Inshort,allstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywith thegreatersatisfactiontheguestsreceivefromthe“homeawayfromhome”.
WordList
Remarkn.陈述、言语Nerven.神经Realizationn.实现Operationn.经营
Ruinυ.崩溃、毁灭Reservationn.预订Registerυ.登记、注册Assignυ.分配、指定Baggagen.行李Distributeυ.分发Deliverυ.投递、递交Occupancyn.居住、占用Currencyn.货币
efficiencyn.效率
personalityn.个性
smartα.活泼的、精明的
appearancen.外表
goodmanners彬彬有礼
adaptabilityn.适应性
figuren.数字
settleυ.解决、安定
complaintn.投诉、抱怨
sootheυ.安抚
revealυ.显示
financialα.财政的、财经的
satisfactionn.满意UsefulExpressions
Notonly…butalso…不仅…而且…
toseento似乎，好像……
alikingfor对……喜爱
Sothat…以便
TocheckSB.Out结某人的帐（以使之可离开旅馆）inorderto为了……
oughtto应当……
inshort简言之，总而言之
UNIT1
RoomReservations
1-1AlongDistancecallReservation
Scene:HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospend theirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelin Shanghaithroughalongdistancecall.
Reservations(R):ShanghaiHaitianHotel.ReservationDesk.CanIhelpyou?
B:I’mcallingfromNewYork.I’dliketobookaroominyourhotel.
R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,suitesand DeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.
B:ABritishsuite,please.
R:Wouldyoulikebreakfast?
B:No,thanks.
R:Canyougivemeyournameplease,sir?
B:Bellow.B-E-L-L-O-W.
R:Thankyou,Mr.Bellow.Andyourarrivalanddeparturedates?
B:FromMay26th toMay29th.
R:Verywell,Mr.Bellow.BritishsuitewithoutbreakfastfromMay26th toMay29th.AmI Correct,Mr.Bellow?
B:Yes,thankyou.
R:Whattimewillyoubearriving,Mr.Bellow?
B:Around5:00p.m.
R:Allright.You’llbeexpectedtobeherethen.
B:That’sfine.Thankyou,madam.Good-bye.
R:Good-bye.
1-2AGroupReservation
Scene:Thetelephonerings.TheReservations(R)answersthephone.
R:Reservations.MayIhelpyou?
Client(C):Yes.TheAmericanPeople-to-peopleEducationDelegationwillbevisitingShangh ai
Attheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.
R:Forwhichdates?
C:ForMay23rd,24th,…and27th.
R:Onemomentplease,sir.
(Thereservationscheckthelist.)
Yes,wecanconfirm10roomsforfivedays.
C:Thankyou.Isthereaspecialrateforagroupreservation?
R:Yes,thereisa10percentdiscount.
C:That’sfine.
R:Bytheway,howwilltheybegettingtoShanghai?Willtheybecomingbyair?
C:Yes.
R:Couldyougivemetheflightnumber,please,incasetheplane’slate?
C:Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.
R:Thankyou,sir.
C:Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabig? Conferencehall?
R:Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanager Aboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.
1-3ALocalCallReservation
Scene:TheReservations(R)answersthephoneassoonasitrings.
R:Reception.CanIhelpyou?
Client(C):I’dliketobookasing leroomwithshowerforMr.GeorgeSmith.Heplanstoarrive Onthe20th ofthismonth.
R:Howlongwillhebestaying?
C:Idon’tknow,butitcouldbeanythingfromseventotend.
R:Thenwecanonlyconfirmaroomfromthe20th tothe27th.I’mafraidwewon’tbeableto Guaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons. C:Whatifthereisn’tanyroomthen?
R:Don’tworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearby Hotel.
C:Fine.Howmuchdoyouchargeforasingleroomwithbreakfast?
R:Foronenight,thehotelcostwouldbe200yuan.Howwillhebepaying,sir?
C:Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.
R:Thankyou,sir.
C:Thankyou.Good-bye.
WordList
Reservationn.保留、预定Suiten.套房
Romanα.罗马的Presidentialα.总统的Clientn.顾客
Confirmυ.进一步确定、证实Discountn.折扣Programn.议程、节目Receptionn.接待，欢迎Expensen.花费、经费、费用
chargeυ.收费
reservationistn.预订处值班员
deluxen.豪华
listn.表、目录、名单
raten.价格等级
flightn.飞行、航班
conferencen.会议
guaranteeυ.保证
checkn.支票UsefulExpressions
tomakeareservation预订tocheckin登记bytheway顺便
incase以防（万一），假使according根据、按照either…or…或者…或者rightaway马上、随即
UNIT2
AtthereceptionDesk
2-1AttheEntrance
Scene:AcarpullsupinfrontofHuatianHotelandadoorman(Dm)goesforward tomeettheguests,openingthedoorofthecarforthem.
Dm:Goodevening,sirandmadam.Welcometoourhotel.
MrBellow(B):Thanks.Goodevening.
Dm:(Openingthetrunkoutthebaggageandlookingatthenameonthebaggagetags) I’mthedoorman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage? B:Er…May befive,Margaret(M)?
Dm:Five?Oh,sorry.Letmehaveacheckagain.
M:Oh,no,Henry.Alwayspoormemory!We’vegotonlyfour.
B:Isee.
(Tothedoorman)Sorry,boy.You’reright.Fourpieces.
Dm:Nevermind,Mr.Bellow.TheReceptionDeckisstraightahead.
Afteryou,please.
B:Yes,thankyou.
2-2TheRegistration
Scene:Mr.Bellow(B)checksinattheReceptionDesk.
Receptionist(R):Goodevening.WhatcanIdoforyou,sir?
B:Ibookedatwin-bedroomwithbaththreeweeksago.
I’mHenryBellow.
R:Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiting, sir.
Yes,youhavereservedaBritishsuitefromtodaytothe29th.
B:Yes,exactly.
R:CouldIseeyourpassports,please?(Checkingthepassportsandgivingthemback) Thankyou,sir.Andwouldyoumindfillingintheregistrationform?
B:I’lltakecareofit.(Fillingouttheform)
Hereyouare.Isitallright?
R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?
B:CouldIpaywithtraveller’schecks?
R:Certainly.Here’sthekeytoRoom908.Pleasekeepit.
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
酒店英语情景对话;唤醒服务 句型： 1．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。 2．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。 3．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？ 4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。 5．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要7点钟上路。 6．In that case，I would like you to call me at 5∶45？ 那样的话，你们明早5点45分叫醒我好吗？ 7．OK．So we will wake you up at 5∶45 tomorrow morning． 好，那么我们明早5点45分叫醒您。 8．Will you do me a favour，Miss？ 小姐，能帮个忙吗？ 9．I wonder if your hotel has the morning call service． 不知道你们饭店是否有叫早服务。 10．Would you like a morning call？ 您要叫醒服务吗？ 11．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。
A: What can I do for you, sir? 先生,您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么? A: Fruit juice, cakes and refreshments, and everything. 水果汁,糕点,各种茶点等等,应有尽有. B: I'd like to have a glass of tomato juice, please. 请给我来一杯西红柿汁. A: Any cereal, sir? 要来点谷类食品吗,先生? B: Yes, a dish of cream of wheat. 好的,来一份麦片粥. A: And eggs? 还要来点鸡蛋什么的吗? B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要,再来一份熏猪肉和鸡蛋,我喜欢熏猪肉松脆一点. A: How do you want your eggs? 您喜欢鸡蛋怎么做? B: Fried, please. 煎的. A: Anything more, sir? 还要什么别的东西吗,先生? B: No, that's enough. Thank you. 不要了,足够了.谢谢. Dialogue 2 (A couple waiting to be seated in a crowded restaurant) (一对夫妇在拥挤的餐厅外等待就座) A: Do you have a reservation, sir? 请问您订位了吗?先生,太太? B: No, I am afraid we don't. 没有. A: I'm sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? 很抱歉,餐厅已经满座了.约要等30分钟才会有空桌.你们介意在休息室喝点东西直至有空桌吗? B: No,thanks. We'll come back later. May I reserve a table for two? 不用了,谢谢.我们等一会儿再来.请替我们预定一张二人桌,可以吗? A: Yes, of course. May I have your name, sir? 当然可以.请问先生贵姓? B: Bruce. By the way. Can we have a table by the window? 布鲁斯.顺便,我们可以要一张靠近窗口的桌子吗? A: We'll try to arrange it but I can't guarantee, sir. 我们会尽量安排,但不能保证,先生. B: That's fine. 我们明白了. (Half an hour later, the couple comes back.) 半小时后,布鲁斯夫妇回来了. A: Your table is ready, sir. Please step this way. 你们的桌子已经准备好了,先生,太太.请往这边走. Dialogue 3 A: Waiter, a table for two, please. 服务生,请给我一张两人的桌子. B: Yes, this way please. 好的,请跟我来. A: Can we see the menu, please? 能让我们看一看菜单吗? B: Here you are. 给您. A: What's good today? 今天有什么好吃的? B: I recommand crispy and fried duck. 我推荐香酥鸭. A: We don't want that. Well, perhaps we'll begin with mushroom soup, and follow by some seafood and chips. 我们不想吃香酥鸭.或许我们可以先吃蘑菇汤,然后再要点海鲜和土豆片. B: Do you want any dessert? 要甜品吗? C: No dessert, thanks. Just coffee. 不,谢谢. 咖啡就行了. (After a few minutes.) 过了一会儿.
Remark n.陈述、言语Nerve n.神经 Realization n.实现Operation n.经营 Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发 Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币efficiency n.效率personality n.个性 smart α.活泼的、精明的appearance n.外表 good manners 彬彬有礼adaptability n.适应性figure n.数字 settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚 financial α.财政的、财经的satisfaction n.满意
Reservation n.保留、预定 Suite n.套房 Roman α.罗马的 Presidential α.总统的 Confirm υ.进一步确定、证实Discount n.折扣 Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用charge υ.收费 reservationist n.预订处值班员deluxe n.豪华 list n.表、目录、名单 rate n.价格等级 flight n.飞行、航班conference n.会议 guarantee υ.保证 check n.支票 Doorman. 门卫人员 Tag n.标签 registration n.登记、注册receptionist n.接待员 bellman n.应接员 prefer v.喜欢 recommend v.推荐、介绍、建议tiring a.使疲劳的
English Drama of Hotel Management English英语话剧酒店管理英语 Service Counter （A：Receptionist/the waitress B：Guest） A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B ：what’s the price for standard double room？ A：oh，sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive？ A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. B：OK， I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days. A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 B：here you are。 A：wait a moment ，please。 Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you. A：you’re welcome。Good luck。
酒店电话订房英语对话 如何用英语打电话订房情景对话篇一 C：Good morning, this is the Front Desk.May i help you,sir?早上好，这是前台。需要我帮忙吗,先生? G：yes,i'dlike to reserve a room. 是的，我想要订个房间 C：Thank you,Sir.For which date? 谢谢，先生。订哪一点的? G：From November 9th 11月9日起 C：For how many nights? 住几晚? G：For two nights. 两晚 C：How many guests will there be in your party? 有多少人和你一起? G：Just my wife and i 仅仅和我的妻子 C：Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间，一张双人床还是两张单人床的? G：A twin，please 两张单人的吧 C：Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer? 能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了，我们这有一间1000元和1500的，你喜欢哪一种? G：We'll take the one at RMB15OO Yuan. 我们要1500的那间吧 C：Certainly,sir.Could you give me your name,please? 好的，先生，请你告诉我你们的姓名吗? G： Yes,it's John Davis,D-a-v-i-s. 是的，约翰戴维斯，D-a-v-i-s. C：Mr.Davis.May I have your phone number,please? 戴维斯先生，你能告诉我你的电话号码吗? G：Yes,the number is 01-5639-1875. 电话是01-5639-1875 C：What time do you expect to arrive,sir? 什么时候到呢，先生?
酒店常用英语对话 1、Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。 2、Good night. 晚安。 3、Have a good time! 祝您过得愉快！ 4、Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！ 5、I’m sorry. 对不起，很抱歉。 6、Excuse me. 打扰一下，对不起。 7、Sorry to have kept you waiting. 对不起，让您久等了。 8、Just a moment, please. 请稍等一下。 9、I apologize for this. 我为此道歉。 10、Can I help you. 我能帮您吗？ 11、It’s very kind of you. 您真客气。 12、Thank you. 谢谢您。 13、You are welcome. 不用谢。 14、I am at your service. 乐意为您效劳。 15、Turn left/right. 往左/右转。 16、 This way, please. 请这边走。 17、 It’s on the second floor. 在二楼。 18、 Happy birthday! 生日快乐！ Happy New Year! 新年快乐！ Merry Christmas! 圣诞快乐！ 19、 May I come in? 我可以进来吗？
20、 May I know your room number and name? 我能知道您的房间号码和姓名吗？ 总台 基本句型 一、预订服务 Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？ What kind of room would you like to reserve ? 您想订哪种类型的房间? A single room or a double room ? 要单人间还是双人房间？ For which dates do you want to book the rooms ? 您想订哪几天的房间呢？ What time will you be arriving? 您将在何时到达？ May I know your name ? 您能告诉我您的名字吗？ How long will you be staying? 您将要住多久？ I’d like to confirm your reservation. 我要确认一下您的预订。 I’ll check the room availability. 我查查客房预订情况。
有关交通的英语口语情景对话 Part One: Expressions 1.Can't you see there's a line?你没有看到有一条线吗? 2. You haven't taken the bus before?你以前没有坐过公车? 3. Besides, you should let old people on first.除此之外，你该让老人先上(车)。 4. Excuse me, how do I get to Wall Street?打扰一下，去华尔街怎么走? 5. You should be able to find it from there.在那儿你就可以找到了。 6. Let the people off the train before you get on.乘坐火车先下后上。 7. It's faster than taking the bus or the subway.这比坐公车或搭地铁快。 8. Can I help you?有什么可以效劳吗? 9. Would you like a window or an aisle seat?你要靠窗的还是靠过道的座位? 10. I want an aisle seat.我要一个靠过道的座位。 Part Two Dialogues 1. Buses 坐公车 A: Hey, buddy, can't you see there's a line?B: Oh, sorry. I didn't know. A: What? You haven't taken the bus before?B: No, I'm afraid not. A: Well, you have to wait in line like everyone else. Besides, you should let old people on first.B: Sorry. A: It's all right. Where are you going?B: I wanted to see the White House. A: Oh, well you don't want this bus, anyway. It goes to Georgetown.B: Oh, no. A: It's all right, though. Just get off at the next stop and catch the 79A.B: Oh, well thank you very much. A: You're welcome. A: 嘿，朋友，你没看到有一条线吗?B: 哦，对不起。我不知道。 A: 什么?你以前没有坐过公车吗? B: 没有，恐怕我真没有。 A: 那么，你必须和其他人一样排队等候。而且，你应该让老人先上(车)。B: 很抱歉。 A: 没什么了。你去哪里? B: 我想去瞧瞧白宫。 A: 哦，可是，你不用坐这趟公车的。这车是开往乔治敦的。B: 噢，糟糕。 A: 不过也没关系。可以在下一站下车改坐79A.B: 噢，好的，很感谢你。 A: 不客气。 2. Subways & Urban Railways地铁和市区铁路 A: Excuse me, how do I get to Wall Street? B: Take the A train south to the Liberty Ave. stop. You should be able to find it from there. A: I'm sorry, but how do I know the subway train is going south? B: The southbound A trains say Brooklyn. A: O.K., so it's this one? B: Yeah. Hey? What are you doing? Let the people off the train before you get on. A: Oh, sorry. B: Jeez. Tourists. A: 打扰一下，请问去华尔街怎么走? B: 坐往南开的A 列车到自由大街站。在那儿你就可以找到了。 A: 抱歉。我如何知道地铁是往南开的呢?B: 往南开的A列地铁上写着“布鲁克林”。 A: 噢，所以就是这列了。B: 对了。嘿，你在干什么?坐车先下后上。 A: 噢，抱歉。B: 天哪，这些游客。 3. Taxicabs 出租车 A: Oh, no. We're going to be late for the meeting.
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a w hile I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I’ll return them to you ri ght away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？
第一组酒店情景对话 A Hello,this is wanjiali hotel,is there anything I can help you,madam? 你好，这里是万家丽国际大酒店，请问您需要什么服务 B Yes, I'd like to book a room. 我需要预订一间房 A Sure,we have different type of rooms,which would you like to choose? 我们酒店有不同类型的房间，您需要哪种房间呢？ B I'm not very certain,could you give me a brief introduction,please? 我不是很确定，你能不能给我做一下简单的介绍？ A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP. 好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房 B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnal in your hotel to open the window and clean the room before I arrive there.Is that ok? 谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗？ A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else? 好的，先生，我已经记下了你的要求。我先在电脑上查询一下。嗯，6楼的603房间，需要打扫并打开窗户，还有什么要求吗？ B Thanks,how much does it cost? 谢谢，房间费用是多少钱 A That is 580 RMB 房费是580元 B Don't your hotel have discount? 你们没有折扣吗？ A I'm terribly sorry,sir.If you need a discount,you should be our VIP and stay here for at least 3 days. 非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天 B OK,that's alright!
酒店英语情景对话 1.Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr.Green?格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐? 2.Yes，my friend and I just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 3.The total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。 4.I think I'll take the one with a front view then.我想我还是要阳面的吧。 5.How long will you be staying?您打算住多久? 6.We'll be leaving Sunday morning.我们将在星期天上午离开。 7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8.I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午 到10月10日上午用。 9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。 10. What is the rate， please?请问房费多少? 11.The current rate is$ 50 per night.现行房费是50美元一天。 12. What services e with that?这个价格包括哪些服务项目呢? 13.That sounds not bad at all. I'll take it.听起来还不 错。这个房间我要了。
订机票英语口语情景对话 A:Good morning . The United Airlines . what can I do for you. B:Yes, I'd like to make a reservation to Boston next week. A:When do you want to fly? B:Monday ,september 12. A:We have Fliight 802 on monday .just a moment please.Let me check whether there're seats available.I'm sorry we are all booked up for Flight 802 on that day. B:Then ,any alternatives? A:The next available flight leaves at 9:30 Tuesday morning september 13.shall I book you a seat? B:er... it is a direct flight, isn't it? A:Yes it is . You want to go first class or coach? B:I prefer first class, what the fare? A:One way is $176. B:Ok i will take the 9:30 flight on Tuesday. A:A seat on Flight 807 to Boston 9:30 Tuesday morning. is it all right.sir? B:Right .can you also put me on the waiting list for the 12th? A:Certainly.may I have your name & telephone number? B:My name is Lorus Anderson.you can reach me at 52378651. A:I will notify you if there is cancellation. B: Thank you very much. A:My pleasure. Key Sentences 1. Leisure Travel Agency. May I help you？ 2. I'd like to make a plane reservation to Shanghai，China. 3. Let me see what's a vailable…yes，Air China has a flight on March 28th at 7∶30 in the evening. 4. I'll need an economy ticket.
情景: 1. 客人打电话到希尔顿酒店预订房间。预订员详细询问客人对房型的偏好并记录基本的预订信息（如：入住的时间和天数，人数，姓名及联系方式）。注意沟通技巧。 2. 客人想要预订一个豪华双人间，但无法在入住当天的18:00前赶到酒店，因此预订员推荐担保预订，客人在预订员的帮助下顺利完成保证性预订的手续，确保房间一直被保留。 3. 客人在预订完房间后接受了预订员推荐的接机服务。预订员详细告知此项服务的收费情况，并记录好客人的航班号以及准确到达时间。 4. 由于行程的变更，客人向酒店提出取消客房的预订。预订员详细询问后做好记录并表示希望下次有机会为其服务。 5. 客人打电话到酒店进行客房预订的更改，将普通标准间升级为山景套房。预订员详细询问后做好更改记录。 6. 客人在抵店前致电酒店确认所预订的房间，确保能顺利入住。 7. 在酒店礼宾部工作的小王（receptionist）作为酒店代表去机场迎接客人并护送其回到酒店。客人给小费，小王开心地接受了。 8. 客人抵达酒店，行李员立刻热情为客人提供行李服务，确认行李的件数以及是否有贵重或易碎的物品并将行李送至房间。 9. 礼宾员（bellman）在带客人去房间的路上为客人介绍酒店的设施服务以及当地的一些的著名景点。 10.礼宾员（bellman）把客人送到房间，告知客人房卡使用时的注意事项并详细介绍客房送餐服务。 11. 客人来到酒店寄存处想要寄存一个手提袋。寄存处工作人员（Bellman of Cloakroom）细心检查后发现一块贵重手表并建议客人随身携带，同时详细告知其营业时间并将取物牌交给客人。 12.客人想要搭车去三亚明珠广场（Mingzhu Mall），礼宾员请客人在大厅（lobby）等候，并亲自为客人叫出租车，还撑伞护送客人上车（当时在下雨） 13. 客人于明早7点前往位于三亚经济开发区的一家工厂进行参观，计划包车一天。礼宾员详细询问信息，并告知客人包车的收费情况。 14. 客人想要去免税店(duty-free shop)，与酒店班车司机交谈起来。大巴司机告诉客人酒店分别安排一辆大巴免费接送住店客人到免税店，15分钟一班。 15.EMS快递公司给住店客人沙利文先生送来一个包裹。礼宾员将包裹送到客房让客人签收。客人给小费，礼宾员欣然接受并表示感谢。 16.客人于三天前在酒店预订了商务套房，现在前台进行入住登记。接待员在详细询问信息和检查身份证明后，帮助客人填写入住登记表以及定金的支付。 17. 没有预订的客人（walk-in guest）到酒店前台入住登记。接待员详细询问信息，客人想要一间带阳台的豪华大床房，接待员核查空房间情况，查看客人身份证明后帮助其完成入住登记的手续。 18. 客人想去离酒店最近的第一市场（The First Market）吃海鲜，感受三亚当地的生活气息。问询处的职员为其指路并建议直接搭车前往。 19. 住在三亚大东海银泰酒店（Intime）的大卫先生想去参观在鹿回头广场（Deer Looking-back Square）举办的国际兰花展（International Orchid Exhibition），于是来到酒店问询处咨询。请详细告诉客人如何乘车到达目的地。 20.客人第一次来三亚想去旅游景点游玩，于是来到酒店问询处咨询，咨询员为客人介绍三亚的著名旅游景点。 21.客人抵达酒店时发现客房价格和旅行社提供的价格不符，请为他解释现在是旺季，价格
酒店客房服务英语口语情景对话 1．Housekeeping. May I come in? 我是客房的，可以进来吗？ 2．When would you like me to do your room, sir? 您要我什么时间来给你打扫房间呢，先生？ 3．You can do it now if you like. 如果您愿意，我现在为您服务。 4．I'm sorry that your flask is empty. 很抱歉您的水壶空了。 5．May I do the turn-down service for you now? 现在可以为您收拾房间了吗？ 6．Oh, thank you. But you see, we are having some friends over. 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 7．Could you come back in three hours? 你能不能过3小时再来整理？ 8．Certainly, Madam. I'll let the overnight staff know. 当然可以，女士。我会转告夜班服务员。 9．Would you tidy up a bit in the bathroom？ 请整理一下浴室好吗？ 10. I would like you to go and get me a flask of hot water. 我想请你给我拿一瓶开水来。 11.I've just taken a bath and it is quite a mess now. 我刚洗了澡，那儿乱糟糟的。 12．Besides, please bring us a bottle of just boiled water. 此外，请给我们带瓶刚烧开的水来。 13．It's growing dark. Would you like me to draw the curtains for you? 天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you? 您还有什么事要我做吗？ 15．I'm always at your service. 乐意效劳。 Dialogue A (倒热水服务) A: Housekeeping. May I come in? 客房服务员，请问我可以进来吗？ B: Yes, please. 可以。 A: When would you like me to do your room, sir? 您什么时候方便让我帮你打扫房间呢？