八．投诉信
【高三模拟考试】假定你是李华。三月初你在网上买了一双鞋子，打算送给妈妈作为三八妇女节的礼物。但是，收到货后发现存在若干问题。请你就此给网店客服写邮件投诉。
要点如下：1.介绍购物情况；
2.反映存在问题；
3.提出解决方案。
注意： 1.词数100左右；
2.可以适当增加细节，以使行文连贯。
首段
1.自我介绍
※I am one of you customers.
※I am Li Hua, a customer of your store/restaurant/hotel.
※I am Li Hua, a customer who bought a pair of shoes from your website in early March.
2.写作背景
※I ordered the shoes for my mum as a gift on Women’s Day. However, to my disappointment,I have come across some problems.
3. 写作目的
※I am writing to make a complaint about them.
※I am writing to complain about them.
※I am writing to complain about your unsatisfying service.
中间段
1.主旨句
※There are the following problems.
※To begin with, it didn’t arrive on schedule, which missed the Women’s Day.
※Besides, much to my dissatisfaction, not only is it the wrong size but it is also of wrong color.
※What bothers/annoys me most is the quality of the shoes, for they are not made of genuine leather and give off bad smell.
总结：
※I am not satisfied（so annoyed）to have received such poor service, and I believe I am qualified to ask you to handle it.
※There is no doubt that your service needs to be improved.
※I am disappointed with your service.
※I hope you can either return my money or deliver/arrange a new pair to me as soon as possible.
※I hope you can better your service in case the same matter arises in the future.
※I hope you will take the matter seriously and make an effort to solve the problem.※I hope you can look into the case and take effective measures to prevent such things happening again.
结尾段
※I am really annoyed about it. I would be more than pleased if you could take my complaints seriously. Any early reply is highly appreciated.
※I am really annoyed about it. I would appreciate it if you could handle the matter at your earliest convenience. Any early reply is highly appreciated.
【模拟演练】
假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：
1.空调不能正常运行；
2.浴室不干净；
3.晚上周围噪声很大，且不给更换房间；
4.服务员态度随意，漫不经心。
Dear Sir or Madam，
I am Li Hua, a customer of your hotel. My parents and I had a terrible stay in Room 512. I am writing to complain about your hotel service.
There are the following problems. To begin with，the air conditioner wouldn’t work. When I asked the staff for help, they said OK. But eventually no one came. Besides, much to my dissatisfaction, I found the bathroom rather dirty to bathe in. What annoys me most is that the noise outside at night, which was so loud that we found it hard to fall asleep. I asked to change rooms, but was refused for the reason that the hotel was full. It was surprising that the waiters treated us in a very casual and indifferent manner. There is no doubt that your service needs to be improved.
I am really annoyed about it. I hope you can look into the case and take effective measures to prevent such things happening again. I would appreciate it if you could handle the matter at your earliest convenience.
Yours faithfully，
Li Hua
