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2012年四级物流员考试题答案

2012年四级物流员考试题答案
2012年四级物流员考试题答案

2012年四级物流员考试题答案

一、单选

1)职业道德是指从事一定职业劳动的人们,在长期的职业活动中形成的()。

A、行为规范

B、操作程序

C、劳动技能

D、思维习惯

2)职业道德是一种()的约束机制。

A、强制性

B、非强制性

C、随意性

D、自发性

3)爱岗敬业作为职业道德的重要内容,是指员工()。

A、热爱自己喜欢的岗位

B、热爱有钱的岗位

C、强化职业责任

D、不应多转行

4)市场经济条件下,不符合爱岗敬业要求的是()的观念。

A、树立职业理想

B、强化职业责任

C、干一行爱一行

D、多转行多受锻炼

5)岗敬业的具体要求是()。

A、看效益决定是否爱岗

B、转变择业观念

C、提高职业技能

D、增强把握择业的机遇意识

6.物流是一种满足()的经济活动

A 社会需求

B 需方需求

C 供方需求

D 企业生产

7.良好的包装便利搬运和保管,业便利消费者挑选和携带,这是()

A 保护功能B便利功能C 效率功能D促销功能

8.()不是有效利用财力、物力的重要途径

A 降低物流成本

B 扩大物流队伍

C 提高物流效率

D 改善物流系统

9.()是物流合理化的重要标志

A 信息化

B 服务社会化

C 专业化

D 物流成本最小

10.以满足买方要求为前提的销售物流活动带有极强的()

A 计划性和连续性

B 主动性和控制性

C 被动性和连续性

D 被动性和服务性

11.生产物流是指生产过程中,()、在制品、半成品、产成品等在企业内部的实体流动。

A 商品

B 货物

C 原材料

D 工具

12.以下对CRM的描述那一项是不正确的()

A CRM是一套智能化的信息处理系统

B CRM将企业的经验、管理导向“以客户为中心”的一套管理和决策方法

C CRM把收集起来的数据和信息进行储存、加工、分析和整理(数据挖掘),获得对企业决策和支持有用的结果

D CRM系统通过了解客户的需求整合企业内部生产制造能力,提高企业生产效率。

13. 在客户关系管理里,客户的满意度是由以下哪两个因素决定的()

A 客户的期望和感知

B 客户的抱怨和忠诚

C 产品的质量和价格

D 产品的性能和价格

14. 在客户关系管理里,以下哪种情况不是客户的忠诚的表现()

A 对企业的品牌产生情感和依赖

B 重复购买

C 即使遇到对企业产品的不满意,也不会向企业投诉

D 有向身边的朋友推荐企业的产品的意愿

15.生产物流是指生产过程中,()、在制品、半成品、产成品等在企业内部的实体流动。

A 商品

B 货物

C 原材料

D 工具

16.()使我们可以享受瑞士生产的咖啡,购买法国的时装,使用美国IBM的电脑。

A时间效用 B 品种效用 C 批量效用D空间效用

17. 在工业生产企业物流类型中,造纸企业的物流属于()

A 废弃物物流突出型

B 生产物流突出型

C 销售物流突出型

D 供应物流突出型

18. 托运人对危险品妥善包装,内有统一规定包装标准的,要在()原则下进行包装

A 低成本

B 保证运输安全

C 方便快捷 D无污染

19. ()标志着货物运输合同已安全履行

A 运输完毕

B 承运人将货物交付收货人

C 运费支付

D 运单签发

20. 《航空货物运输合同实施细则》规定货物从发出通知的次日起,免费保管()

A 1日

B 3日

C 6日

D 7日

21、()不属于入库仓位安排。

A、核算存货所需要货位空间大小

B、填写入库仓位信息

C、确定货物在仓库存放的货位

D、预留必要验收场地

22、一般情况下,包装验收项目采用()。

A、包装材料质量

B、包装的工艺

C、包装外表是否有水湿

D、包装的干湿度

23、()不属于入库单的四联之一。

A、送货清单

B、仓储帐页

C、储存凭证

D、货卡

24、货场编号“5—3—2—11”中的2指()。

A、货区

B、排次

C、层次

D、垛位

25、搬运活性指数4的含义是()。

A、有包装

B、放在托盘上

C、装在可移动设备上

D、放在输送线上

26、重货选择放在下层货位所遵守的首要原则是()。

A、安全

B、方便

C、节约

D、面向通道

27、强烈的、或长时间的日光照射,会给物品带来很多能够导致()的不良影响。

A、湿度变化

B、温度变化

C、质量变化

D、物理变化

28、()是仓库环境管理工作的基础。

A、密封

B、通风

C、吸湿

D、降温

29、不容易虫蛀的物品是()。

A、皮制品

B、烟叶

C、芹菜

D、干果

30、()是指对进出库库频率高的、或者易损耗的和昂贵商品的一种盘点方法。

A、动态盘点

B、全面盘点

C、重点盘点

D、循环盘点

31、出库货物必须与()上所列品名、规格、型号、数量、单价相符,不能混发、串发。

A、发票

B、出库凭证

C、合同

D、装箱单

32、出库凭证发现有疑点、过期、财务部门未盖章等不清楚情况时,应与()联系,查明或更正有问题之处。

A、仓库保卫部门

B、公安部门

C、制票员

D、仓库负责人

33. ( ) 是配送的首要环节。

A.集中储备 B。流通加工

C. 送货功能

D. 分拣理货

34.()不是配送服务追求的主要目标。

A.功能集约化

B.成本最小化

C.服务最佳化

D.完美的订货

35.配货中心在选择物流成本,物流服务决策时,()属于不可取的决策。

A.提高物流服务水平,不惜增加成本

B.库存合理化

C.提高配送效率

D.提高服务水平

36.配送服务的限制性因素主要是()

A.客户加权平均距离

B.市场环境变化

C.配送中心规模

D.配送中心设施条件

37.()是配送活动的核心,也是备货和理货工序的延伸。

A.物流

B.送货

C.储运

D.装卸

38.送货目标的内容中包括为了方便(),计划好货车的停车位置。

A.卸装及配送

B.配送及存储

C.卸货及搬运

D.存储及包装

39.()是装设在货架槽上的一张商品信息记录卡,显示内容包括:中文名称、商品代码、条码、售价、最高订量、最低订量、厂商名称等。

A.货架卡

B.价格卡

C.内部卡

D.订货卡

40.从接到客户订单开始到着手准备()之间的作业阶段,称为订单处理。

A.运货

B.拣货

C.存货

D.理货

41.()是指在商品库存档里设安全库存量,每当销售一笔商品资料时,电脑自动扣除该商品库存,当库存量低于安全库存时,自动产生订货资料,将此订货资料确认后传给供应商。

A.销售时点管理系统

B.电子订货系统

C.销售管理系统

D.财务管理系统

42.()的目的在于确认库存是否能满足客户需要。

A.存货查询

B.捡货作业

C.补货作业

D.订单查询

43.整个拣货作业所消耗的时间有()。

A.捡取完毕,将货物分类集中的时间

B.捡取完毕,将货物进行装箱的时间

C.订单或送货单经过信息处理,形成配送指示的时间

D.订单或送货单经过信息处理,形成装箱指示的时间

44.将捡取路径相近的订单分成一批的分批方式为()。

A.总和计量分批

B.定时分批

C.智慧型分批

D.定区分批

45.运输是()的主要源泉。

A.第一利润源

B.第二利润源

C.第三利润源

D.第四利润源

46.铁路运输中托运单位将多品种的零担货物合并装入一个车皮,以整车的方式,从发站直接运到目的地,再中转分运的方式是()

A,整车运输 B.整车直达

C.集装箱运输

D.零担凑整车

47.()有速度慢、受自然条件影响和限制的缺点。

A.公路运输

B.管道运输

C.铁路运输D,.水路运输

48.没有固定的航线、港口、船期和运价的船舶组织形式是()

A,租船运输B,.定期船运输

C.班轮运输

D.载驳船运输

49.各种运输方式中,()永远是单方向运输,

A,航空运输B,铁路运输

C,管道运输C,水路运输

50.肉类属于()。

A,活体动物B,易腐物品

C,贵重物品D,鲜活物品

51.为统一集装箱箱数计算,一般都把()作为两个计算单位。

A,20英尺集装箱B,40英尺集装箱

C,10英尺集装箱D,5英寸集装箱

52.集装箱运输的()是货物从个货主的工厂和仓库至干线枢纽港投入干线运输。A:流转过程B:集运过程

C:疏运过程D:转运过程

53.()是成组运输的一种最新形式

A:管道运输B:托盘运输

C;集装箱运输D:航空运输

54.()是指起重设备可以提升物品的最大有效高度

A:跨度和幅度B:自重

C:起升高度D:外形尺寸

55.()对于所运输的单位吨公里均采用单一的运输价格

A:递远递减运价B:均衡里程运价

C:单一运价D:递远递增运价

56.()是我国沿海、内河、铁路、公路运输中普遍采用的一种运价形式

A:距离运价B:航线运价

C:线路运价D:议价

二.多选

1.包装的功能包括()

A 保护功能

B 成组化功能

C 促销功能

D 效率功能

2. 物流在国民经济中得作用包括()

A 先进的物流管理是一个国家社会经济发展的基础之一

B 先进的物流管理是社会再生产顺利进行和生产规模扩大的必要保证

C 物流为企业生产的连续性提供了保障

D 先进的物流管理是有效利用财力、物力的重要途径

3. 物流管理的现代化主要包括()

A 运输手段的大型化

B 装卸搬运的自动化

C 包装的单位化

D 信息处理的计算机化

4. 可以回收再利用的资源有()

A 含有放射性物质的工业废物

B 纸箱

C 金属

D 酒瓶

5. 下列属于零售业物流的特点的是()

A 商品供应的主导权已由供货商转向了零售商店

B 将畅销商品摆在商店的货架上

C 通过“交货率”来指导供应商

D 分散供货是物流系统的基础

6.根据客户与企业的关系的分类,可以分为()

A 零售客户

B 分销商

C 企业内部的个人

D 企业内部业务部门

7. 防范客户流失的策略()

A 实施全面质量管理

B 重视客户抱怨的管理

C 建立以客户为中心的组织机构

D 建立客户关系的评价体系

8. 休闲场合忌着()

A 制服

B 运动装

C 礼服

D 套装

9. 对客户关系管理完整的理解包括()

A CRM是一种现代经营管理理念

B CRM集合了当今最新的信息技术

C CRM意味着一套应用软件系统

D CRM就是一种以信息技术为手段,对客户资源进行集中管理的经营策略

10.承运人的运输义务有()

A 按时

B 安全

C 准确

D 经济

11. 承运人免责事由包括()

A 不可抗力

B 货物本身的合理损耗

C 托运人的过错

D 收货人的过错

12.货物运输到达后,承运人和收货人相关的义务包括()

A 承运人负有货物到达目的地后及时通知收货人的义务

B 收货人负有接到货物通知后及时提货的义务

C 收货人负有支付应交费用的义务

D 收货人提货时应按照预定的期限检验货物

13、合理选择货位,必须遵循的原则有()。

A、安全

B、方便

C、节约

D、面向通道

14、属于入库作业程序的有()。

A、安排货位

B、验收实物

C、凭证签发

D、分类搬运

15、以下属于商品编码原则的有()。

A、简单性

B、完整性

C、对应性

D、规律、易记性

16、常用的苫盖材料有()。

A、铁皮

B、芦席

C、油毡

D、塑料布

17、属于装卸搬运合理化表现的有()。

A、托盘化、集成化等成组作业

B、省力化作业

C、系统化作业

D、使用机械化作业

18、影响物品变化的自然因素有()。

A、温度对物品的影响

B、湿度对物品的影响

C、空气成分对物品的影响

D、光照对物品的影响

19、以下属于微生物生存与繁殖描述恰当的有()。

A、多数微生物生存的最低相对湿度是80-90%

B、多数微生物生存最适当的温度为25-30℃

C、日光对多数微生物的影响很大,日光直射1-4小时,便会大部分死亡。

D、能引起食物中毒的霉腐生物,一般在6-9%食盐溶液中也不能生存。

20、盘点工作完成以后,所发生的()等结果,应迅速处理,并防止以后再发生。

A、差错

B、呆滞

C、损耗

D、盈亏

21、为能及时、准确、安全、节约地做好出库作业,提高工作效率,出库前要做好以下工作()。

A、选择好垛位并拆除苫盖物

B、安排好理货待发场地

C、安排好所需人员

D、安排好包装材料

22、属于产品内在质量问题要求退货或换货,应由质检部门出具( ),经主管部门同意后可退货或换货。

A、检验证明

B、试验记录

C、换货通知

D、退货证明

23.配送是整个物流过程的一部分,配送主要包括()等以送货上门为目的的商业活动。

A.运输

B.送达

C.验货

D.备货

24配送是以()为主要手段,以送货和抵达为目的的一种特殊的物流活动。

A.验货

B.存储

C.分拣

D.配货

25关于配送的功能,下列选项中正确的是()。

A.有益于物流运行实现合理化

B.有利于合理资源配置

C.可以降低物流成本促进生产快速发展

D.只要做好配和送无须其他新技术

26根据作业不同,各配送中心的订单分批原则常用的划分方法有().

A.按接单时序

B.按配送区域、路径

C.按流通加工需要

D.按车辆需求

27拣货作业系统的重要组成元素包括;()。

A.拣货单元

B.拣货方式

C.拣货策略

D.拣货设备

28下列选项中,()属于批量拣选的优点。

A.前置时间短

B.适合配送批量大的订单作业

C.对量少、次数多的配送,批量捡取更有效

D.增加单位时间的拣货量

29下列选项中,可能造成拣货效率不佳的原因有()。

A.货物储位不合理

B.拣选路径安排不合理

C.拣货单未合理归类排序

D.未适用合理的拣货容器

30在补货过程中,需要注意的有()。

A叠放在栈板上的货品,应注意重量及体积大的放在下层,体积小和易坏的在上层,摆放整齐

B.补货完毕后需检查价格是否与商品对应

C.补货时商品要轻拿轻放,避免因重摔而影响商品鲜度

D.补货时要利用工具进行补货

31整箱补货较适合于()出货的货物。

A.体积小 B.少量多样

C.体积大

D.多量少样

32配货作业的流程主要包括();

A.贴标签分货

B.配货检查,包装

C.运输到配货准备区,堆放

D.装车,配货,填写记录

33.运输产品的特点有()

A:不产生新的物质产品B:形态的非实体性

C:生产和消费的独立性D:一定条件下的相互替代性

34.运输功能的发挥,需要利用到()

A:时间资源B:空间资源

C:财务资源D:环境资源

35.下列关于运输与物流的关系,说法正确的是()

A:包装的规格不影响同一运输方式对运输工具的选择

B:仓储是实现各种运输方式的有效衔接环节

C:运输是两点间货物的运输

D:仓储是货物运输过程中暂时停止的过程

36.下列选项中,()属于铁路运输的优点

A:很少受天气影响B:安全

C:中长距离运费低廉D:运输批量小

37.公路运输的优点有()

A:可以实现"门到门"运输B:可以实现即时运输

C:批量上的灵活性D:运行条件上的灵活性38.下列关于公路运输的说法正确的是()

A:公路运输过程中为了方便货主,整车货物还允许中途拼装或分卸作业B:公路运输的经济半径一般在200公里以内

C:公路运输不适宜大批量运输

D:公路运输可以实现"门到门"运输

39.水路运输的优点包括()

A:运量大B:占地少

C:运费低D:受自然环境影响小

40.根据装在货物数量的大小,水路运输可分为()

A:整船运输B:零散运输

C:散船运输D:零担运输

41.航空运输的特点有()

A:速度快B:机动性大

C:舒适安全D:基本建设周期短投资大42.现代管道可以输送()

A;各种石油成品B:化学品

C:天然气D:原油

参考答案

单选

1-5ABCDC 6-10ABBDD 11-15CDACC 16-20DABBB 21-25BCABD 26-30ACACC 31-35BC ADA 36-40BBCAB 41-45AAACC 46-50DDACB 51-55BBBCB 56A

多选

1-5ABCD/ABD/ABCD/BCD/ABC

6-10ABCD/ABCD/ABCD/ABCD/ABC

11-15ABCD/ABCD/ABC/ACD/ABCD

16-20ABCD/ABCD/ABCD/ABCD/ABCD

21-25ABCD/AB/ABC /CD /ABC

26-30 ABCD/ ABCD /BCD / ABD/ ABCD

31-35ABCD/AB/ABC/ACD/CD

36-40ABC/ABCD/ACD/ABC/AC

41-42ABC/ABCD

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