1.外文文献翻译--针对国际市场的电子智能酒店管理系统

本科毕业论文外文参考文献译文及原文学院经济与贸易学院专业经济学（贸易方向）年级班别2007级 1 班学号3207004154学生姓名欧阳倩指导教师童雪晖2010 年 6 月 3 日目录1 外文文献译文（一）中国银行业的改革和盈利能力（第1、2、4部分） (1)2 外文文献原文（一）CHINA’S BANKING REFORM AND PROFITABILITY（Part 1、2、4） (9)1概述世界银行（1997年）曾声称，中国的金融业是其经济的软肋。

当一国的经济增长的可持续性岌岌可危的时候，金融业的改革一直被认为是提高资金使用效率和消费型经济增长重新走向平衡的必要（Lardy，1998年，Prasad，2007年）。

事实上，不久前，中国的国有银行被视为“技术上破产”，它们的生存需要依靠充裕的国家流动资金。

但是，在银行改革开展以来，最近，强劲的盈利能力已恢复到国有商业银行的水平。

但自从中国的国有银行在不久之前已经走上了改革的道路，它可能过早宣布银行业的改革尚未取得完全的胜利。

此外，其坚实的财务表现虽然强劲，但不可持续增长。

随着经济增长在2008年全球经济衰退得带动下已经开始软化，银行预计将在一个比以前更加困难的经济形势下探索。

本文的目的不是要评价银行业改革对银行业绩的影响，这在一个完整的信贷周期后更好解决。

相反，我们的目标是通过审查改革的进展和银行改革战略，并分析其近期改革后的强劲的财务表现，但是这不能完全从迄今所进行的改革努力分离。

本文有三个部分。

在第二节中，我们回顾了中国的大型国有银行改革的战略，以及其执行情况，这是中国银行业改革的主要目标。

第三节中分析了2007年的财务表现集中在那些在市场上拥有浮动股份的四大国有商业银行：中国工商银行（工商银行），中国建设银行（建行），对中国银行（中银）和交通银行（交通银行）。

引人注目的是中国农业银行，它仍然处于重组上市过程中得适当时候的后期。

第四节总结一个对银行绩效评估。

酒店管理系统需求分析说明书The Requirements Analysis of Hotel Management System二零一零年十月二十九日目录1 引言(INTRODUCTIONS) (1)1.1编写目的(P URPOSES) (1)1.2定义(D EFINITIONS) (1)1.3参考资料(R EFERENCES) (2)2 系统的综合要求 (2)2.1系统功能分析(R ESEARCH S YSTEM F UNCTIONS) (3)2.2.1 系统操作的灵活性(The flexibility of system operation) (3)2.2.2 系统的可扩展性(System scalability) (4)2.2.3 系统的安全性(System security) (4)2.3.1 硬件要求(Hardware Requirement)： (4)2.3.2 软件要求(Software Requirements)： (4)3 系统数据要求分析(DATA REQUIREMENTS ANALYSIS) (5)3.1餐饮管理子系统(R ESTAURANTS M ANAGEMENT S UBSYSTEM) (5)3.1.1 功能需求(The Requirement of Function) (5)3.1.2 数据字典(The data dictionary) (7)3.1.3 E-R图(E-R Diagram) (9)3.1.4 数据流图(Data Flow) (10)3.2客房管理子系统(R OOMS M ANAGEMENT S UBSYSTEM) (10)3.2.1 功能需求(The Requirement of Function) (10)3.2.2 数据字典(The data dictionary) (13)3.2.3 E-R图(E-R Diagram) (15)3.2.4 数据流图(Data Flow) (16)3.3人事管理子系统(P ERSONNEL M ANAGEMENT S UBSYSTEM) (17)3.3.1 功能需求(The Requirement of Function) (17)3.3.2 数据字典(The data dictionary) (19)3.3.3 E-R图(E-R Diagram) (19)3.3.4 数据流图(Data Flow) (22)3.4财务管理子系统 (22)3.4.1 功能需求(The Requirement of Function) (22)3.4.2 数据字典(The data dictionary) (24)3.4.3 E-R图(E-R Diagram) (26)3.4.4 数据流图(Data Flow) (27)3.5查询管理子系统(I NQUIRES THE M ANAGEMENT S UBSYSTEM) (27)3.5.1 功能需求(The Requirement of Function) (27)3.5.2 数据字典(The data dictionary) (28)3.5.3 E-R图(E-R Diagram) (32)3.5.4 数据流图(Data Flow) (35)3.6网上预订子系统(I NTERNET B OOKING S UBSYSTEM) (35)3.6.1 功能需求(The Requirement of Function) (35)3.6.2 数据字典(The data dictionary) (36)3.6.3 E-R图(E-R Diagram) (37)3.6.4 数据流图(Data Flow) (37)1 引言(Introductions)随着计算机技术的日益成熟、普及，现代的企业管理的实际运作在很多方面，很大程度上都必须借助于计算机来完成，相应软件的开发也就显得尤为重要。

文献综述前言本人毕业设计的论题为《基于JSP的宾馆管理系统的设计和实现》，该系统是在目前服务业的发展日益明显，宾馆的发展也成为了必然的趋势。

国外的宾馆大多宾馆都进入了电脑时代，而目前我国各类宾馆中还有相当一部分宾馆还停留在人工管理的基础上，尤其是中、小得宾馆的管理更是如此，这样的管理机制已经不能适应时代的发展。

另外宾馆行业的发展，使顾客信息呈爆炸性增长，宾馆对宾馆信息管理的自动化与准确化的要求日益强烈的背景下构思出来的，该软件设计完成后可用于所有宾馆行业的发展和管理。

使用计算机对顾客信息进行管理，有着手工管理所无法比拟的优点，例如：检索迅速、查找方便、易修改、可靠性高、存储量大、数据处理快捷、保密性好、寿命长、成本低等。

这些优点能够极大地提高对宾馆信息管理的效率。

本文根据目前国内外学者对宾馆管理系统的研究成果，借鉴他们的成功经验，对宾馆管理系统进行开发。

本文综述了前人所论述的文献，结合自己的看法，并提出自己的观点。

随着科学技术的不断提高，计算机科学的日渐成熟，使用日趋成熟的计算机技术将代替传统的人工模式，来实现宾馆信息的现代化管理，其强大的功能已为人们所深刻认识，它已进入人类社会的各个领域并发挥着越来越重要的作用。

郭真（2009）在《JSP程序设计教程》中系统地介绍了有关JSP开发所涉及的各类知识，包括JSP概述、JSP开发基础、JSP语法、JSP内置对象、JavaBean技术、Servlet技术、JSP实用组件、JSP数据库应用开发和JSP高级程序设计，并通过JSP 综合开发实例——个人博客，介绍了JSP应用的开发流程和相关技术的综合应用。

李刚（2008）在《疯狂JAVA讲义》中深入介绍了Java编程的相关知识，并且不是单纯从知识角度来讲解Java，而是从解决问题的角度来介绍Java语言，通过大量实用案例开发：五子棋游戏、梭哈游戏、仿QQ的游戏大厅等介绍了Java应用的开发流程和相关技术的综合应用。

酒店管理系统论文近年来，随着旅游业的快速发展，酒店行业成为了一个极具潜力的市场。

酒店管理系统的使用已经成为了现代酒店行业的一个标配，它为酒店提供了更高效、更便捷的管理方式，使得酒店能够更好地满足客户需求，提高运营效率。

本论文将重点探讨酒店管理系统的功能和优势，并分析其对酒店行业的影响。

一、酒店管理系统的功能1. 预订管理：酒店管理系统可以方便快捷地处理客户的预订信息。

通过酒店管理系统，客户可以在线选择并预订房间，同时，系统可以自动进行房间的安排和分配。

这样不仅节省了大量的人力资源，也提高了预订的准确性和效率。

2. 客户信息管理：酒店管理系统能够方便地管理和维护客户的个人信息。

通过系统，客户的基本信息、消费记录、偏好等都可以被集中管理。

这样一方面可以为客户提供个性化的服务，另一方面也方便了酒店的市场调研和客户关系维护。

3. 物料采购和库存管理：酒店管理系统可以对酒店所需的物料进行采购和库存管理。

通过系统的智能分析和自动化操作，可以更好地控制物料的采购量和库存水平，提高库存周转率，降低成本，减少浪费。

4. 财务管理：酒店管理系统能够对酒店的财务状况进行细致的管理和分析。

系统可以自动生成各类财务报表，帮助酒店管理层及时了解营收、成本和利润等核心财务指标。

这样可以为酒店提供科学的决策依据，保证酒店的财务健康发展。

二、酒店管理系统的优势1. 提高工作效率：酒店管理系统的自动化功能使得酒店各项业务流程可以更加高效地进行。

例如，客户预订、入住、退房等流程可以通过系统自动进行，减少了人工操作的时间和错误率，提高了工作效率。

2. 提供优质客户服务：酒店管理系统可以对客户的个人偏好和历史消费记录进行分析，从而提供更加个性化的服务。

例如，根据客户的房间偏好，系统可以自动为其分配合适的房间；系统还可以根据客户的消费记录提供专属优惠，增加客户满意度和忠诚度。

3. 数据分析和决策支持：酒店管理系统能够实时收集和整理酒店运营数据，并通过数据分析为酒店管理层提供决策支持。

外文原文：Foreign Market Entry ModesThe decision of how to entry a foreign market can have a significant impact on the results. Expansion into foreign markets can be achieved via the following four mechanisms.•Exporting•Licensing•Joint Venture•Direct Inve stmentExportingExporting is the marketing and direct sale of domestically-produced goods in another country. Exporting is a traditional and well-established method of reaching foreign Markets. Since exporting does not require that the goods be produced in the target country, no investment in foreign production facilities is required. Most of the costs associated with exporting take the form of marketing expenses.Exporting commonly requires coordination among four players.•Exporter•Importer•Trans port provider•GovernmentLicensingLicensing essentially permits a company in the target country to use the property of the licensor. Such property usually is intangible, such as trademarks, patents, and production techniques. The license pays a fee in exchange for the rights to use the intangible property and possibly for technical assistance.Because little investment on the part of the licensor is required, licensing has the potential to provide a very large ROL. However, because the licensee produces and markets the product, potential returns from manufacturing and marketing activities may be lost.Joint VentureThere are five common objectives in a joint: market entry, risk/reward sharing, technology sharing and product development, and conforming to government regulations. Other benefits include political connections and distribution channel access that may depend on relationships.Such alliances often are favorable when:•the par tners’ strategic goals converge while their competitive goals diverg e;•the partners’ size, market power, and resources are small compared to the industry leaders ；• partners ‘ are able to learn from one another while limiting access to their own proprietary skills.Foreign direct investmentForeign direct investment（FDI）is the direct ownership of facilities in the target country. It involves the transfer of resources including capital, technology, and personnel. Direct foreign investment may be made through the acquisition of an existing entity or the establishment of a new enterprise.Direct ownership provides a high degree of control in the operations and the ability to better know the consumers and competitive environment. However, it requires a high level of resources and ahigh degree of commitment.The case of Euro DisneyDifferent modes of entry may be more appropriate under different circumstances，and the mode of entry is an important factor in the success of the project. Walt Disney Co. faced the challenge of building a theme park in Europe. Disney’s mode of entry in Japan had been licensing. However, the firm chose direct investment in its European theme park, owning 49% with the remaining 51% held publicly.Besides the mode of entry, another important element in Disney’s decision was exactly where in Europe to locate. There are many factors in the site selection decision, and a company carefully must define and evaluate the criteria for choosing a location. The problems with the euro Disney project illustrate that even if a company has been successful in the past, as Disney had been with its California, Florida, and Tokyo theme parks, futures success is not guaranteed, especially when moving into a different country and culture. The appropriate adjustments for national differences always should be made.（From：Strategic Management）中文译文：国外市场进入模式如何进入外国市场有着重大的影响。

Chapter 1 Introduction1.1BackgroundAs computer technology develops, computer management system has gone deep into many different areas. At the same time, hotels are also seeking a new way of computer management, which can suit their business well. So that they can make the management more centralized, response faster, economic efficiency improved and decrease the cost of running and management. However, current hotel management software is usually developed for large hotels, which costs too much and is complicated for medium or small hotels and multi-functional hotels. So it seems quite important to develop a management system that can widely suit medium and small hotels. Developing a hotel management system with the complex of computer and network technology not only can improve the management efficiency, but also increase the economic efficiency, decrease the cost of running and management ,and realize the sharing of resources. “Hotel Management System” is developed precisely for those needs. This system is a all-round hotel management system which can be highly integrated by modules. It has comprehensive functions, stable function performance and elegant interface. It is easy to use, which solves the problem that employees in hotels are usually unfamiliar with computers and also improve the management efficiency of hotels.1.2Purpose and meaningThe purpose of developing is to develop a hotel management system for medium and small hotels which is based on B/S pattern, includes all kinds of business of hotels, each modules can be separated well, practical and interface friendly.Developing B/S management system for medium and small hotels fits the situation of computer application development. According to current computer application development, computer management system is changing from early C/S pattern to B/S pattern, and partly enters the trend direction of small client and big server. Therefore, developing of management system for medium and small hotels suits such situation. And this development wil l make a basis for the future’s development of multi-clients and multi-data-swap.Developing B/S management system for medium and small hotels is realistic needs of those hotels. Early developed C/S system is widely used by medium and small hotels. Clients have realistic desire to decrease maintenance expense, upgrade current operating system and broaden the sharing of information.Developing B/S management system for medium and small hotels will put the advanced management ideas into the system, helping to make the management style of hotels accordance with modern hotel management pattern and enhance client’s competitive strength.Developing B/S management system for medium and small hotels will improve the efficiency of those hotels and reduce human resource cost.1.3Idea of system designA conveniently-used hotel management system should have those characters, like fast enquiry, interface-friendly, stable functions, etc. Hotel management system’s goal is to enhance the hotel’s service quality and service ef ficiency by managing customers’ information, rooms’ information and other resources systematically with the computer, So that it can reduce cost and increaseprofit.1. Practicability: the system’s goal is to satisfy hotels’ needs and its principle is to m ake clients feel more convenient. Users can always see the status of customers’ reservation, check-in and expense and rooms’ status. The system tries to make it more convenient for users from the angle of hotel service, so that it can provide more convenient and excellent services to customers.2. Advancement: The hotel management system is developed with advanced B/S pattern. Its development tool is Visual Studio 2005, technology is 2.0 and database is Microsoft SQL Server 2005.3. Reliability: Bas ed on medium and small hotels’ realistic situation, the system guarantee database’s reliability with timing SQL task, optimize IIS’ cache to ensure web service to be reliable and guarantee users’ operation to be reliable by multiple exception handling.4. Safety: In design, the system’s safety management method is using 2.0’s newly-added modules. It ensures great safety and secrecy, also avoids missing and leak of key data.5. Maintenance: System’s design requires it to be maintained conveniently, including interface’s maintenance, background’s maintenance and software’s maintenance.6. Convenience: The system provides multiple services, such as reservation, checkout, changing room, print bill, etc. Besides, it can also help customers enquire their own all kinds of information. What’s more, it can even make economical plans of trip for customers.7. simplicity: The system has friendly and beautiful interface, operation is simple, enquiry is flexible and convenient, data storage is safe and full, easy to read, easy to understand, and it’s suitable for all users with or without computer experience.第1 章绪论1.1 课题背景随着计算机技术的发展，计算机管理系统已经深入到各个行业，其中宾馆酒店也正在寻求与之业务相适应的计算机管理的途径，进而实现管理的集中性、反应的快速性，使其经济效率得以提高、运行和管理成本降低。

Hotel Management System Integration Services1.IntroductionIt is generally accepted that the role of the web services in businesses is undoubtedly important. More and more commercial software systems extend their capability and power by using web services technology. Today the e-commerce is not merely using internet to transfer business data or supporting people to interact with dynamic web page, but are fundamentally changed by web services. The World Wide Web Consortium's Xtensible Markup Language (XML) and the Xtensible Stylesheet Language (XSL) are standards defined in the interest of multi-purpose publishing and content reuse and are increasingly being deployed in the construction of web services. Since XML is looked as the canonical message format, it could tie together thousands of systems programmed by hundreds of programming languages. Any program can be mapped into web service, while any web service can also be mapped into program. In this paper, we present a next generation commercial system in hotel industry that fully integrates the hotel Front Office system, Property Management System, Customer Relationship Management System, Quality Management system, Back Office system and Central Reservations System distributed in different locations. And we found that this system greatly improves both the hotel customer and hot el officer’s experiences in the hotel business work flow. Because current technologies are quite mature, it seems no difficulty to integrate the existing system and the new coming systems (for example, web-based applications or mobile applications). However, currently in hotel industry there are few truly integrated systems used because there are so many heterogeneous systems already exist and scalability, maintenance, price, security issues then become huge to be overcome. From our study on Group Hotel Integration Reservation System (GHIRS), there are still challenges to integrate Enterprise Information System (EIS), Enterprise Information Portal system (EIP), Customer Relationship Management system (CRM) and Supply Chain Management system (SCM) together because of standardization, security and scalability problems, although GHIRS is one of few integration solutions to add or expand hotel softwaresystem in any size of hotel chains environment.We developed this system to integrate the business flow of hotel management by using web services and software integration technologies. In this paper, firstly we describe a scenario of hotel reservation and discuss the interaction between GHIRS and human. Secondly we analyze details of design and implementation of this system. The result and implications of the studies on the development of GHIRS are shown in the later part. Finally we discuss some problems still need to be improved and possible future directions of development.2. Hotel Reservation: A Business Case StudyOur initial thinking to develop GHIRS is to minimize the human interaction with the system. Since GHIRS is flexible and automated, it offers clear benefits for both hotel customers and hotel staff, especially for group hotel customers and group hotel companies. Group hotel companies usually have lots of hotels, restaurants, resorts, theme parks or casinos in different locations. For example, Shangri-La group has hundreds of hotels in different countries all over the world. These groups have certain customers who prefer to consume in hotels belong to the same group because they are membership of the group and can have individual services.The first step of a scenario of hotel reservation is that the consumer plans and looks for a hotel according the location, price or whatever his criteria and then decides the hotel. Then he makes a reservation by telephone, fax, internet, or mail, or just through his travel agent. When hotel staff receives the request, they first look if they can provide available services. If there is enough resource in the hotel, they prepare the room, catering and transportation for the request and send back acknowledgement. At last the guest arrives and checks in. The business flow is quite simple; however, to accomplish all these tasks is burdensome for both the consumer side and the hotel side without an efficient and integrated hotel management system.Telephone may be a good way to make a reservation because it is beyond the limit of time and space. Guests can call hotels at any time and any place. However, itcosts much when the hotel is far away from the city where guest lives; especially the hotel locates in a different country. Moreover, if there is a group of four or five people to make reservation together, it would take a long time for hotel staff to record all the information they need. Making reservation by travel agent saves consumers’ time and cost, but there is still millions of work for agent to do. They gather the requirements from consumers, then distribute to proper destination hotels. Because these hotels don’t use a same system (these thousands of hotels may use hun dreds of management systems), someone, agent or hotel staff, must face the problem how to handle information from different sources with different hotel management systems to different destinations.Web service becomes the tool to solve these problems. Our web services integrate the web server and hotel management system together, and everyone gets benefit. Booking a room easily anywhere and anytime becomes possible by using GHIRS. Consumer browses websites and finds hotel using his PC, PDA or mobile phone (WAP supported), after his identity is accepted, he can book a reservation. Two minutes later he can get the acknowledgement from the hotel by mobile phone text message or multimedia message, or email sent to his email account or just acknowledgement on the dynamic web page, if he hasn’t leave the website. The response time may take a little longer because when the hotel receives the quest, in some circumstance, hotel staff should check if there is clean and vacant room left. The web service is a standard interface that all travel agents can handle, gather and distribute the reservation information easily through internet. When the reservation request is acknowledged, hotel staff prepares the room, catering, and transportation for guests. Since the information already stored in the database, every part in the hotel chains can share it and work together properly. For example, staff in front office and housekeeping department can prepare room for guests according to the data, staff in back office can stock material for catering purpose and hotel manager can check business report in Enterprise Information Portal integrated with GHIRS by his browser. Then room rent-ratio reports, room status reports, daily income reports and other real time business reports are generated. Managers of the group can access anyreport of any hotel by the system. In the later part of this paper, we will show how consumers, agents, and hotel staff can efficiently work together by GHIRS.GHIRS is scalable for small-to-large hotel chains and management companies, especially good for hotel group. It truly soars with seamless connectivity to global distribution systems thereby offering worldwide reservation access. It also delivers real-time, on line reservations via the Internet.3. Integration of Hotel Management System3.1 Existed SystemGHIRS is developed on the base of an existed hotel management system called FoxhisTM. FoxhisTM shares the largest part of software market in hotel industry in China. FoxhisTM version 5 has distributed Client/Server architecture that the server runs SCO-UNIX and client runs Microsoft Windows and it use Sybase database on UNIX. The system includes Front Office system, Property Management system, Quality Management system, Human Resource Management system, Enterprise Information Portal system (EIP), Customer Relationship Management system (CRM) and Supply Chain Management system (SCM).This system is largely based on intranet environment. Most of the work is done in a single hotel by the hotel staff. It’s no customer self-service. If a consumer wants to book a room, hotel staff in local hotel must help the guest to record his request, although FoxhisTM system already done lots of automatic job.When the systems are deployed in different hotels that are parts of a group, sharing data becomes a problem. Just as an example, if the group has ten hotels, there would be at least ten local databases to store the consumers’ data. Because hotels need real time respond of the system, so these ten hotels can’t deploy a central database that does not locate in the same local network. Thus one guest may have different records in different hotels and the information cannot be shared. By web services as an interface, these data can be exchanged easily.3.2 DesignRecall that our initial thinking to deploy GHIRS is to save hotel staff, travel agents and consumers’ labor work the system is to link all the taches of hotel business chains. Figure1 shows how consumers, agents, hotel staff cooperate together efficiently with the system.Consumers could be divided into two categories. One is member of hotel group, who holds different classes of memberships and gains benefits like discount or special offers. These consumers usually contribute a large part of the hotel’s profit then are looked as VIP. The hotel keeps their profiles, preferences and membership account status. The other category is common guest. All these two kinds of guests and travel agents who may trade with many other hotels face the web-based interface that let them to make a reservation. For common guest, the system just requires him to input reservation information such as guest name, contact information, arrival and departure the system. The central processing server then distributes the information to appropriate hotel. Since web services technology is so good for submitting documents to long running business process flows, hotel staff could easily handle this data in and out of database management system and application server. As the membership of hotel, a user just inputs his member id and password, room information, arrival and departure date, then finish the request. Because hotels keep members’ profile, and systems exchange profile across all hotels of the group by web services, hotel staff in different hotels could know the guest’s individual re quirement and provide better services.The agents work for consumers get benefits from GHIRS as well. They may also keep the consumers’ profile and the web services interface is open to them, it is easy to bridge their system to hotel management system. Before GHIRS is deployed, the agents should separate and process the reservation data and distribute them to different hotels, which is an onerous job. But now the agents could just press one button and all the hotel reservation is sent to destination.Hotel staff receives all request from different sources. Some policies are appliedto response the request. For example, some very important guest’s request is passed automatically without confirmation, the guest could get acknowledgement in very short time. The request triggers all chains of the hotel business flow and all the preparation work is done before his arrival. But for the common customer, hotel staff would check on the anticipate date if there is vacant and clean rooms available. Because all the FoxhisTM components are integrated together, staff users needn’t change computer interface to check he room status. If it is a valid request with enough guests’ information and there is enough room left, a confirmation is sent back. If there is not enough vacant room, hotel staff will ask if guest would like to wait a time or transfer to other hotels in the hotel group or alliance hotels. In order to transfer guest’s request, data flows from local database to the central server through local web server, then it is passed to another hotels database by web services interface.3.3 ImplementationToday there are lots of platforms that could provide capabilities to integrate different system and offer other features such as security and work load balancing. The two main commercial products are Java2 Enterprise Edition (J2EE) and . They offer pretty much the same laundry of list of features, albeit in different ways. We choose .NET platform as our programming environment, however, here we don’t advo cate which platform is better or not. Our target is to integrate these decentralized and distributed systems together. In fact, both of these platforms support XML and SOAP to accomplish our task.We use Microsoft Internet Information Services (IIS) as web server and Sybase database server. The firewalls separate the local networks from the public networks. This is very important from the security point of view. Each hotel of the group has a database server, an application server and a web server to deploy this multi-tier system that includes the user interface presentation tier, business presentation tier, business logical tier, and the data access tier. C# is adopted as the programming language for the core executable part. XML is the data exchange standard format.酒店管理系统集成服务1.简介人们普遍认为，网络服务角色在企业中无疑是重要的。

Syllabus for undergraduate of OUCCourse name： Hotel Management Information SystemsCourse time: 48 class hoursCourse teacher: Li-ping Wuchun-ming1 .Course OverviewHotel management information system is cross-course belonging to the hotel management and information management, it has a strong application・As tourism management students, must have a systematic knowledge of information management, master the methods of information management, skilling of full computer information management knowledge・ To master IT technologies from a management perspective, Managing tourism enteiprises from the point of view of information management. The purpose of this course is to enable students to learn about knowledge of hotel management information system, applying hotels management methods to guide the students to master the skills of the management information system of hotel: including the reception system, accounting auditing system, integrated cashier system, such as housekeeping・ Allow students to quickly adapt to the requirements of the modern hotel management.2.Student Learning Outcomes(l)Knowledge objectives一1 一Students learn about the knowledge of hotel management information system, apply Hotelshotel management methods to guide the students to master skills in information systems management: including the reception system, accounting auditing system, system, integrated cashier system, such as housekeeping. Allow students to quickly adapt to the requirements of the modern hotel management.(2)Ability to targetThrough this course students master computer skills in the management of the hotel: booking capacity, accounting auditing capabilities, housekeeping system query capabilities, comprehensive collection of silver, and so on.(3)Quality goalsTo equip students with a strong sense of service and a high work ethic, good service quality and physical and mental qualities.3.Course ExpectationsThe students enable to master the knowledge of hotel management information system, information management technology has a clear framework for comprehensive concepts, from the point of view of information systems to examine, consider and address the problems of hotel management, understanding knowledge of information systems and information management application in hotel management. On the premise of familiar objects, mastering the basic information management technology theory and application concepts, principles and methods of operation, understanding and knowledge of hotel management information system integrated system.4.AssignmentsHotel management course for a total of 34 hours, theoretical teaching 10 hours, 24hours of practice teaching. Different according to the students ' level of knowledge of computers and software development, according to from easy to difficult, step by step method to design a theory of five modules and five development practice teaching system of training modules.5.Books To PurchaseThe course in hotel management information system-Opera system (Second Edition) Author: Chen Publisher: China Tourism press Release date: 2016-02-016.Grading Policy(A)excellent(1)the training syllabus, training all the requirements provided for in the plan;(2)Practical teaching process very seriously;(3)Training report to the training content is comprehensive and systematic summary text neatly, can use the theory to analyse the problems;(B)good(l)Meet the training syllabus, training all the requirements provided for in the plan;(2)Practical teaching process seriously;(3)Training report training content can be more comprehensive and systematic summary text neatly, can basically use the theory to analyse the problems;(C)medium(1)Meet the training syllabus, training all the requirements provided for in theplan;(2)Practical teaching process more seriously;(3)Practical teaching content correctly;(Iv) pass(1)Basically the training syllabus and training requirements set out in the plan;(2)Participating in training activities;(3)Practical teaching content right;(E) failing(1)Does not meet the training syllabus, training teaching basic requirements set forth in the plan;(2)Training reports of sloppy and obvious mistakes;(3)Practical teaching process is not serious, attitude is not correct, practical training report copy by others.7.Course Calendar。

2、类别是指毕业论文或毕业设计，类型指应用型、理论研究型和其他。

摘要随着计算机的普及和计算机科学技术的飞速发展，人们开始越来越多地利用计算机解决实际问题，易于操作的酒店管理系统进行自动化处理变得十分重要，这正是本系统开发的目的和意义。

本文介绍了酒店管理系统的设计开发过程，以Java平台作为开发环境，后台采用SQL Server2000数据库，并在酒店收费系统的设计过程中结合运用了SSH技术，实现一套适合中小型酒店的酒店管理系统，实现了系统易安装性、易维护性和易操作性，并且系统运行稳定、安全。

关键词酒店管理；Java语言；SQL Server2000数据库；SSH框架AbstractWith the popularization of computer and the rapid development of computer science technology, more and more people began to use computers to solve practical problems, easy operation of the hotel management system for automated processing has become very important, this is the purpose of the system development and significance.This paper introduced the hotel management system development process, with Java platform as the development environment, the background of the use of SQL Server2000 database, and in the hotel's charging system design process using a combination of SSH technology, to achieve a set of small hotel management system, realize the easy to install, easy to maintain and easy to operate, and the system is stable, safe.Keywords : Hotel management; Java language; SQL Server2000database; SSH frame目录第一章绪论 (1)1.1 课题背景 (1)1.2 研究目的 (1)1.3 研究意义 (1)1.4 研究现状 (2)1.5 研究内容 (2)第二章相关知识简介 (3)2.1 JA V A简介 (3)2.2 JA V A概况 (3)2.2.1 JA V A的特点 (3)2.2.2 JA V A的优势 (4)2.2.3 JA V A的应用范围 (4)2.3 SQL Server2000简介 (4)2.3.1 SQL Server2000应用概述 (4)2.3.2 SQL Server2000的优势 (4)2.4 SSH框架概述 (5)2.4.1 SSH的机制 (5)2.4.2 SSH的特点 (5)2.4.3 SSH的工作流程 (6)本章小结 (6)第三章需求分析 (7)3.1 系统需求分析 (7)3.2 可行性分析 (8)3.3 开发模型 (9)本章小结 (10)第四章概要设计 (11)4.1 项目规划 (11)4.1.1 系统模块 (11)4.2.2系统构架 (13)4.2 项目设计 (14)4.3 设计目标 (14)4.4 开发及运行环境 (14)4.5 数据库设计 (15)第五章详细设计 (17)5.1 系统总体分析 (17)5.1.1 系统工作流程分析 (17)5.1.2 系统总体架构 (18)5.1.3 系统活动流程 (18)5.1.4系统实体关系 (19)5.2 系统模块划分 (20)5.2.1用户模块 (20)5.2.2 员工模块 (21)5.2.3 管理员模块 (21)5.3 数据库设计 (21)5.4 界面设计 (24)本章小结 (25)第六章系统实现 (26)6.1 系统结构实现 (26)6.2 连接数据库 (26)6.3 登陆界面实现 (27)6.3.1 账号登陆 (27)6.4 后台系统主框架实现 (27)6.5 权限设置 (28)6.5.1 员工模块 (29)6.5.2 管理员模块 (31)6.6 前台用户模块实现 (33)6.6.1 酒店信息浏览 (34)6.6.2 客户留言 (36)本章小结 (37)第七章系统测试 (38)7.1 测试背景及方法 (38)7.2 测试过程 (39)7.2.1 测试登录功能 (39)7.2.2 员工管理模块测试 (40)7.2.3 管理员管理模块测试 (40)本章小结 (41)参考文献 (43)致谢 (44)第一章绪论1.1 课题背景如今酒店管理系统已经成为一个酒店不可缺少的部分,它的功能对于企业的用户和管理者来说都是至关重要的，因此，酒店管理系统应该能够为用户提供方便的服务，充足的信息和快捷的查询手段，以往人们一直使用传统的人工方式管理，这种管理方式存在着许多缺点，诸如效率低，保密性差等，而且时间一长，将产生大量的文件和数据，这对于查找、更新和维护都带来了不少的困难。