导游业务知识问答(English现场问答 )

导游业务知识练习题库含答案一、单选题（共40题，每题1分，共40分）1、由于接待方的疏忽.计划不周等原因造成的事故称为( )。

A、责任事故B、自然事故C、一般事故D、非责任事故正确答案：A2、面对个别游客恶意攻击和诬蔑我国的言论.导游应该( ).A、立即报有关部门处理B、不卑不亢.求同存异C、阐明观点.严正驳斥D、认真倾听.耐心解释F0L正确答案：C3、如全陪带领的旅游团赴华东线旅游.应准备的专业知识主要是( )。

A、园林艺术知识B、喀斯特地貌知识C、历史文化知识D、石窟艺术知识正确答案：A4、寄往港澳地区的中药材.中成药.总值限人民币( )A、300B、100C、400D、200正确答案：B5、不明海关规定或不知如何选择通道的旅客.应选择( )A、绿色通道B、黄色通道C、红色通道D、白色通道正确答案：C6、在旅游团抵达的机场（车站.码头）找到旅游团后.地陪应问清旅游团的团名领队.全陪导游的姓名以及游客人数（）A、以防错接B、以防空接C、以防误会D、以防漏接正确答案：A7、全陪与人境游客首次见面的介绍通常与( )结合在一起。

A、欢迎词B、沿途导游C、风光介绍D、日程核商正确答案：A8、对于港澳地区的旅客.其携带的12度以上酒精饮料的免税限量为( )A、2瓶（0.85升）全国导游资格统一考试模拟习题集B、1瓶（0.85升）C、1瓶（0.75升以下）D、2瓶（0.75升以下）正确答案：C9、导游服务具有信息反馈作用，具体要求导游在导游服务过程中做到( )。

A、及时、准确地把游客的意见、建议与要求反馈给媒体B、及时、准确地把游客的意见、建议与要求反馈给当地质检部门C、及时、准确地把游客的意见、建议与要求反馈给旅行社和有关旅游行政管理部门D、及时、准确地把游客的意见、建议与要求反馈给当地政府正确答案：C10、游客有权自行选择旅游目的地、旅游经营的企业、旅游线路、旅游项目和旅游服务等级，不受任何部门、企业、单位和个人的干预。

2015年全国职业院校技能大赛高职组导游服务（导游业务）场知识问答题库一、判断题100题（判断对的请选A，判断错的请选B）1.职业导游人员诞生于近代，此时的导游服务已经有全程陪同服务和地方陪同服务两种类型。

（）答案：A2.导游服务是整个旅游服务过程中的核心和纽带。

（）答案：A3. 1927 年陈光甫先生在上海成立“中国旅行社”，成为中国近代旅游业诞生的标志。

（）答案：A4. 中文导游人员不仅可以接待国内游客，还可以接待港澳台同胞、海外华侨和外籍华人。

（）答案：A5. 导游人员资格考试制度、导游人员年审制度、导游人员等级评定制度已成为中国导游人员管理的主要基石。

（）答案：A6.《中华人民共和国旅游法》规定，参加全国导游人员资格考试成绩合格者，均可申请取得导游证。

（）答案：B7.若是重点团队，早上出发游览前，地陪一般应在客人早餐前抵达饭店。

（）答案：A8. 新中国的第一家旅行是1954 年在北京成立的“中国国际旅行社”.（）答案：B9.如果在旅游过程中有旅游者走失，一般情况下应由地陪寻找，全陪和领队应带领其他旅游者继续游览。

（）答案：B10.旅行团在向异地城市移动过程中，全陪主要的任务是提醒旅游者注意人身和财物的安全。

（）答案：B11.旅游者上下车时，导游员应恭候在车门旁，热情地搀扶和协助每一位旅游者。

（）答案：B12.游客抵达后才提出饮食禁忌，导游员应尽量满足，如果处理确有困难，导游员可协助其自行解决。

（）答案：A13.某旅游团内两名游客产生矛盾，其中一名游客要求单独用餐，地陪应耐心做好劝说工作，并请领队协调。

（）答案：A14.导游员在工作时可以跷二郎腿，但腿脚不能不停地抖动。

（）答案：B15.旅游团即将离开本地时，有游客要求到热闹商业区购物，导游员应尽量陪同前往。

（）答案：B16.游客要在地摊上选购古玩，导游员应劝阻，并告知中国的有关规定，以免出海关时遇到麻烦。

（）答案：A17.游客患一般疾病时，导游员应多加关心，并准备些常用药品给患者服用。

导游服务规范题库60题（英文版）导游服务规范题库60题（英文版）should apologize to the tourist.27. What should a tour guide do when the tourists lose money or property?(1) To get know the shape, characteristic and value of the property, and analyze the possible lost time and place and assist him/her looking for it;(2) Provided that the lost thing is registration for entering or leaving the country or insured valuables, the reception agency should give proofs;(3) The owner could, by this proof, apply the theft certification through local Public security Bureau for the purpose of custom inspection or claim to insurance company.28. What should a tour guide do when a French tourist’s property is stolen in traveling around our country?(1) The local guide should immediately report to travel agency, public security and insurance company and assist them to look for clues for solving the case;(2) If the things lost cannot be found, the tour guide should assist the owner to apply to police station for theft certification so that the tourist can undergo custom inspection or submit claim to the insurance company;(3) Comfort the owner and calm him down.29. What should a local guide do when a North Korea tour group, who will travel in China, is arriving in Dingdong station and one tourist finds his luggage lost?(1) It is not the tour guide’s responsibility for the loss of tourist’s luggage, however, he/she should help the tourist findthe luggage;(2) Assist the owner in conducting the loss and claim document in Lost property office of airport;(3) During the tour, the guide should ring the tourist from time to time, asking about whether he/she finds the luggage. If not, the guide should assist the owner in buying some daily necessities;(4) If the tourist doesn’t find the luggage before leaving the loc al site, the tour guide should transfer the owner’s contact information to the airline company so that the luggage could be send to the owner successfully in future;(5) If the luggage is sure to be lost, the owner may claim to the airline company.30. When a local guide took a tour group from Taoxian airport to Fenghuang hotel and found that one of them didn’t get his baggage. At this time, what should the tour guide do?(1) The tour guide should look for it in the tourist room and examine whether the luggage is sent to the wrong room or the other tourist take wrong luggage;(2) If it cannot be found, the guide should contact with the baggage clerk of hotel to find the reasons;(3) If it cannot be found either, the guide should report to travel agency and ask for instructions;(4) If it is travel agency’s fault, the owner may write a list including all of lost luggage items. With this list and the local guide’s written stateme nt, the travel agency would claim to the insurance company for compensation;(5) The local guide should write accident reports for record.31. If you are in charge of guiding a Singapore educational tour group, unexpectedly one lady member came to you and saidthat her passport was missing, what should you do?(1) Comfort Miss Li, and allow her to recall the most possible lost place and assist her；(2) If this loss is confirmed, the procedures need to be applied in following order: First, the loss certification should be given by the local reception agency; with this certification, the owner can report to the Public security Bureau for the proof of it; after applying for the proof of passport loss, the owner can immediately go to Singapore embassy in China for getting a new passport; holding the new passport, the owner can go to Public security Bureau to apply for visa documents；(3) The expense will be paid by her.32. During the travel, if an overseas Chinese from Malaysia lost his/her passport, how to deal with this situation as a tour guide?(1) The tour guide should assist the owner in opening proof from the local reception agency；(2) With the proof of travel agency and the photos as well as relating materials, the owner can report to the designated public security Bureau for applying new passport；(3) After getting new passport, the owner can go to Malaysia embassy in China for applying visa documents；33. How do you cope with that as a tour guide if one tourist was lost in a trip of Qianshan Mountains?(1) To get to know the information and look for him quickly. Generally speaking, appoint the tour leader and some tourists to search for him separately. I will continue to guide the tour group, and notify them my phone number and next scenic spot；(2) Report to Qianshan Parkland and local Public security station and ask for help; Contact with the hotel to inquirewhether the lost tourist comes back; if he/she is still not found, the tour guide should report to travel agency or even the police station；(3) When the lost tourist is found, the tour guide should ask the tourist why he/she was lost. If it is the tour guide’s fault, the guide sho uld apologize to him/her. If it is the tourist’s fault, the guide should comfort him/her and remind him of being cautious；(4) Write the accident reports.Part three34. What should a local guide do when his/her tour group gets in a car accident on the way back and some tourists hurt?(1) Rescue the injured immediately and send him/her to the nearest hospital accompanying with the tour leader or national guide;(2) Preserve the scene and promptly report to the police station;(3) Report to the travel agency and notify relating departments in charge (Superior department or the Foreign office, etc.) and the insurance company;(4) Comfort the tourists and go on the visit;(5) Assist the relating department in doing the aftermath settlement(6) Give the written report and state the situation.35. What should a local guide do when his/her tour group is robbed or even threatened during the trip?(1) The tour guide should put his best self forward in keeping the tourists’ life and property safe;(2) Report to the police immediately and assist them;(3) Report to the leaders and bring them to the scene if case is serious. Try to call for the masses to catch the criminal andrecover the property;(4) Calm down the tourists and continue the visit;(5) Assist the relating department in doing a good aftermath settlement;(6) Write out the accident reports.36. What should a tour guide do when the hotel where tourist live catch fire in the evening?(1) The tour guide should report to police immediately;(2) Promptly inform the tour leader and all the tourists;(3) Assist the field staff in evacuating the tourists to escape way;(4) Lead the tourist to save themselves. Don’t let the guests jump out of the window blindly or taking lifts. Let them creep along with the wall with a wet towel covering the mouth. Follow the instructions of ambulance man and quickly move to the safe place;(5) When be saved, the tour guide should save other victims and resolve the difficulties caused by fire and manage to continue the tour activities;(6) Assist the leader in doing aftermath settlement and write out the accident reports.37. As a tour guide, what should you do when a customer asks his girl friend to go along with your group after arriving at someplace?(1) The tour guide should ask for the agreement of tour leader and other members of the tour group;(2) Contact with the travel agency to open the entering document if no special circumstances. Let her show valid document, fill in a form and pay relevant charges.(3) If foreign diplomatist wants to go with the tour group, theguide should check with travel agency first and strictly obey by the regulations of Chinese government.(4) For a journalist, the tour guide has to check with relating department for permission.38. If some tourists have the symptoms of vomiting, diarrhea, fatigue and coma because of eating seafood, what should the tour guide do and how to take precautions?(1) This is food poisoning symptoms of acute enteritis. If they are not rescued timely, there will be threatening to their lives. The tour guide should:(2) Try to help him vomit immediately, and let the patient drink more water to accelerate the excretion and relieve toxicity;(3) Send the patient to hospital for treatment and ask a doctor to diagnose;(4) Report to travel agency and the organization supporting the meal should be held accountable for it;(5) Precautions: have meals in fixed points; tell the tourists not to buy food at small market stall. If the food supplied is not healthy, the restaurant manager will be asked to apologize to the public.39. If some tourist gets carsickness during the travel, how does the tour guide deal with this?(1) Remind visitors not to feed too much, and take drugs against carsickness;(2) Let the person sit at the front of coach by the window;(3) Tell the tourist to tighten his belts for preventing visceral excessive vibration that aggravates illness.40. What should you do, if you take a French tour group made of high school students to travel Fenghuang Mountain in Dandong, and just when they walk down from the place ofLaoniubei, you find that a tourist fall down unluckily and cause leg fracture?(1) There are usually two kinds of circumstances for fracture: internal injury and trauma. The tour guide should take the emergency rescue at the scene. First, stop bleeding (by hand pressure, pressurized bandaging, using a tourniquet), binding (cleaning up the wood, bandaging moderately), on the plywood (fixed on both ends of the joint body to avoid turning fracture);(2) Send the injured to hospital and keep diagnosis, treatment charging list for claim to insurance company;(3) Report to travel agency and write out the accident report;(4) The tour guide should see the patient from time to time afterwards.41. How to cure the tourists suffering from heatstroke?(1) Rapidly transfer the patients to shady and ventilated place, relax the clothes and trouser belt and give patients a breeze;(2) Let the patient drink salty drinks, if possible, and takerheo-camphoradin or rendan mini-pills;(3) Wipe with cold water or alcohol to keep his body cooling;(4) If the patient appear delirious, the guide may use thumb to press philtrum-philtra and Hukouxue (one inch up the Hukou place) to wake him up, and then send him to hospital as soon as possible.42. What should a tour guide do to an old foreign tourist living in hospital due to heart attack?(1) Let the patient lie on the back and not to move;(2) Arrange emergency rescue immediately and tell the tour leader and the travel agency leaders come to the scene;(3) If the patient has to be in hospital, the guide should postpone the visa validity and assist him in conductingdocuments leaving the country;(4) The expense on treatment is paid by patients themselves, and the other fees on the service that the tourist didn’t obtain should be sent back according to the agreement of Sino-foreign travel agency.43.What should a tour guide do to a drowning tourist?(1) Clear a way the dirt in the drowned man’s nose and mouth, and immediately review whether there are false teeth in the mouth that block the airway;(2) Let the drowned man up by padding the stomach, and make him face down to compress the back so as to enable water to outflow from the nose and mouth;(3) Let the drowned man lie on his back and make artificial respiration;(4) Send the drowned man to hospital immediately without stopping rescue on the way.44. What should you do as a tour guide when Singapore tourists ask you to accompany them buying cloisonné and Tri-colored glazed pottery of the Tang Dynasty as gift to their friends in homeland?The tour guide should take the tourists to cultural relics and handicraft shop for purchase. Remind the tourists of keeping invoice well and not removing sealing-wax on the goods for custom inspection.45. What should a tour guide do when tourists want to buy calligraphy and painting at a street stall?The tour guide should persuade him and tell him China’s custom regulations that anyone who wants to carry cultural relics (including antiquated calligraphy and painting) has to submit app raisal certification to China’s departments on governmentof cultural relic, unless he cannot take it out. But this certification cannot be provided by a street stall seller. So, if the tourist really wants to buy it, the guide may take him to cultural relic shop. Remind the tourists of keeping invoice well and not removing sealing-wax on the goods for custom inspection.46. What should a tour guide do when tourists want to buy Chinese medicinal materials and patent drug?The tour guide should let relevant provisions of China’s customs get known: the entry visitors who want to buy reasonable quantity of traditional Chinese medicinal materials or proprietary Chinese medicine in foreign currency and carry them out of the country are required to submit to customs an invoice sealed “special seal for foreign exchange purchase” by State Administration of Foreign Exchange. It is not allowed to bring out if beyond the scope of a reasonable number. The total limit for going abroad is 300 RMB. The limit for going to Hong Kong and Macao regions is 150 RMB.47. What should a tour guide do when tourists ask to go to the store to buy their favorite product again?Generally speaking, if time permits, the tour guide might leave a note message (says the name of the product or something like asking salesman’s help) to the tourist and let him go shopping by a taxi. The guide can also go with him.48. What should you do when four tourists request you to change Chinese food to western food two hours before the dinner?(1) The local guide may try to contact with the restaurant server and do as relevant regulations if the proposal is given 3 hours before dinner;(2) If the tourists still insist on changing the meal, the requestcan be declined but the tour guide would better give a careful explanation;(3) If the tourists still insist on changing the meal, the tour guide can informs that the western food will be paid by themselves and without returning Chinese food fees.49. What should a tour guide do when a tourist request to have dinner on his own because of the disagreement with other tourists?(1) Explain to them carefully and ask the tour leader to mediate.(2) If the tourist insists on having meal on his own, the tour guide may follow his choice by negotiating with the restaurant server. But warn that the fees paid by himself without returning any other charges.50. What should a tour guide do when a tourist purpose special requirements on food due to religious belief?If the proposed requirements are prescribed in the tourism agreement, the reception agency should make an arrangement earlier. The local guide should check the execution of plans and fulfill the promise. If the requirements are proposed after the arrival of tour group, the tour guide may judge the case as appropriate. In general, the local guide could contact restaurant so as to meet these requirements if possible. If there are really existing difficulties, the local guide may help tourists resolve these themselves.51. What should a tour guide do when a tourist asks to leave the group in advance just because his requests cannot be satisfied?(1) The tour guide should persuade the tourist to continue the trip with tour group. If the reception agency really hasresponsibility for this, they have to make up for it;(2) If the tourist asks for unreasonable requirements, the tour guide should explain carefully. If it doesn’t succeed, the tou r guide may satisfy these requirements but notify them that the comprehensive service fees will not be returned;(3) No matter why the tourist wants to leave China in advance, the tour guide should, under the instruction, assist the tourist in reordering flight, seats, separating visa documents and so on with all the charges paid by the tourist.52. What should a tour guide do when a British tourist claims to withdraw from the tour group because of the urgent affairs at home?(1) These requirements can be satisfied through negotiation with the travel agency;(2) Assist the guest in applying relevant documents such as separating visa, reordering flight and seat. The fees covered by tourist himself;(3) The travel service fees should be returned partially or not according to the agreements.53. When some tourists from your Korea tour group request to watch “Snow Wolf Lake” in Liaoning Theate r instead of the original schedule—watching Northeast Errenzhuan at grand stage, what would you do?(1) If time permits, the travel agency can give an exchange;(2) If the tickets have been ordered with no exchanges, the tour guide should carefully explain to them for their understanding. If these tourists still insist on watching “Snow wolf lake”, the tour guide can help them buy tickets with charges paid by themselves；(3) Tell the drivers to try to make a convenience for thesetourists watching other pla ys if it’s on the same way.If it’s on a different way, the tour guide should arrange cars for them with charges paid by themselves；54. What should a tour guide do when the tourists ask to help them transfer some goods?(1) The tour guide should ensure what kind of goods that they want to transfer. If it belongs to taxable goods, the tourists should be promoted to pay the tax. If they are just valuables, the tour guide would refuse to do. When the tour guide has to accept the requirements, he will let the tourists write out a signed proxy that indicates the name and quantity and leave a mailing address;(2) The recipient has to give a receipt signed and sealed after receiving the goods;(3) The tour guide will hand the receipt and proxy together to travel agency for safe keeping;(4) If the goods transferred include food, the tour guide should refuse to them.55. What are the occasions that a tour guide need to discourage the tourists from free activity?(1) In order to the travel plan works smoothly, the tour guide should persuade them to go along with the tour group;(2) When the local public security is not very good, the tour guides should prevent the tourist from going out, much less go out individually;(3) As touring on the river or lakes, the tourist may purpose to swim ina swimming-forbidden area, at this time, the tour guide will neither agreetheir requirements nor accompany them to swim regardless of the benefits of tour group;(4) The tour guide should decline to the tourists when they are asking to visit some area still not opened to public;56. What should a tour guide do if the tourist gets a common disease?(1) The tour guide will persuade him to see doctor as soon as possible and take care of himself. If necessary, he will accompany the patient together to see doctor;(2) Take care of his condition. If the guest stays in hotel, the tour guide should go to see him and arrange for meals;(3) Do not buy the medicine or use drugs for the patient;(4) Tell the tourist that the charges for seeing doctor are paid by themselves.57. What should a tour guide do if the tourist gets a serious disease?(1) Take decisive action to send the patient to hospital accompanied by relatives or tour leader and inform travel agency that they need help. The local guide goes on guiding the group quickly;(2) In the process of rescue, the leader or the patient's relatives should be present. If the relatives don’t arrive, all arrangements should be follow the opinions of the embassies in China. T our guide may go to the hospital to visit from time to from;(3) When the patient turns the corner but still need to be in hospital, the tour guide should help him settle the separating visa, postpone visa, transportation bills and documents about leaving hospital or returning homeland;(4) As for the written material such as diagnosis, rescue report and treatment, the tour guide should copy the file for record in travel agency;(5) The fees on being in hospital and treatment as well as charges of staying in China for the relatives are all paid by themselves. The comprehensive service fees that not provided should be returned to the tourist by rules;58. What should a local guide do when a foreign tourist dies in the wash room?(1) Ring 120 immediately to conduct the emergency rescue;(2) Ring 110 immediately and keep the scene untouched;(3) Inform the travel agency that they should report to the departments for foreign affairs, public security office and the embassy in China, asking the personnel in charge come to the scene;(4) T he tour guide should stabilize the tourists’ emotion and continue his reception job;(5) As for anatomy or cremation, it must be done with the signature of the relatives or consular officials, or the tour leader;(6) Make a list of remain belongings to the victim;(7) Only if it is quarantined by epidemic organization and sent exit permit, the body cremated and coffin can be transported home;(8) The written transcript and rescue report of the whole process as well as exit permit of coffin transportation, signed by the physician and relating departments, should be kept by tour leader or travel agency who are in charge of sending to the deceased relatives.(9) Write out the accident report for record.59. In order to enrich the cultural life at night, the local guide decides to take the tour group to Tiger beach park and visit the lantern show,but four tourists would like to stay at hotel and make afortune by playing mahjong, as for this, what should a tour guide do？The tour guide should carefully explain to them that playing mahjong is illegal in China and persuade them to visit the lantern show and abandon gamble activities.60. What should a tour guide do when the tour leader or tourists purpose some requests inconsistent with the original itinerary and involved with the reception principles as well?The local guide may refuse to them. If there are specific reasons purposed by tour leader, the local guide need to ask to reception agency for instructions.。

导游服务规范题库60题（英文版）should apologize to the tourist.27. What should a tour guide do when the tourists lose money or property?(1) To get know the shape, characteristic and value of the property, and analyze the possible lost time and place and assist him/her looking for it;(2) Provided that the lost thing is registration for entering or leaving the country or insured valuables, the reception agency should give proofs;(3) The owner could, by this proof, apply the theft certification through local Public security Bureau for the purpose of custom inspection or claim to insurance company.28. What should a tour guide do when a French tourist’s property is stolen in traveling around our country?(1) The local guide should immediately report to travel agency, public security and insurance company and assist them to look for clues for solving the case;(2) If the things lost cannot be found, the tour guide should assist the owner to apply to police station for theft certification so that the tourist can undergo custom inspection or submit claim to the insurance company;(3) Comfort the owner and calm him down.29. What should a local guide do when a North Korea tour group, who will travel in China, is arriving in Dingdong station and one tourist finds his luggage lost?(1) It is not the tour guide’s responsibility for the loss of tourist’s luggage, however, he/she should help the tourist find the luggage;(2) Assist the owner in conducting the loss and claim document in Lost property office of airport;(3) During the tour, the guide should ring the tourist from time to time, asking about whether he/she finds the luggage. If not, the guide should assist the owner in buying some daily necessities;(4) If the tourist doesn’t find the luggage before leaving the loc al site, the tour guide should transfer the owner’s contact information to the airline company so that the luggage could be send to the owner successfully in future;(5) If the luggage is sure to be lost, the owner may claim to the airline company.30. When a local guide took a tour group from Taoxian airport to Fenghuang hotel and found that one of them didn’t get his baggage. At this time, what should the tour guide do?(1) The tour guide should look for it in the tourist room and examine whether the luggage is sent to the wrong room or the other tourist take wrong luggage;(2) If it cannot be found, the guide should contact with the baggage clerk of hotel to find the reasons;(3) If it cannot be found either, the guide should report to travel agency and ask for instructions;(4) If it is travel agency’s fault, the owner may write a list including all of lost luggage items. With this list and the local guide’s written statement, the travel agency would claim to the insurance company for compensation;(5) The local guide should write accident reports for record.31. If you are in charge of guiding a Singapore educational tour group, unexpectedly one lady member came to you and said that her passport was missing, what should you do?(1) Comfort Miss Li, and allow her to recall the most possible lost place and assist her；(2) If this loss is confirmed, the procedures need to be applied in following order: First, the loss certification should be given by the local reception agency; with this certification, the owner can report to the Public security Bureau for the proof of it; after applying for the proof of passport loss, the owner can immediately go to Singapore embassy in China for getting a new passport; holding the new passport, the owner can go to Public security Bureau to apply for visa documents；(3) The expense will be paid by her.32. During the travel, if an overseas Chinese from Malaysia lost his/her passport, how to deal with this situation as a tour guide?(1) The tour guide should assist the owner in opening proof from the local reception agency；(2) With the proof of travel agency and the photos as well as relating materials, the owner can report to the designated public security Bureau for applying new passport；(3) After getting new passport, the owner can go to Malaysia embassy in China for applying visa documents；33. How do you cope with that as a tour guide if one tourist was lost in a trip of Qianshan Mountains?(1) To get to know the information and look for him quickly. Generally speaking, appoint the tour leader and some tourists to search for him separately. I will continue to guide the tour group, and notify them my phone number and next scenic spot；(2) Report to Qianshan Parkland and local Public security station and ask for help; Contact with the hotel to inquire whether the lost tourist comes back; if he/she is still not found, the tour guide should report to travel agency or even the police station；(3) When the lost tourist is found, the tour guide should ask the tourist why he/she was lost. If it is the tour guide’s fault, the guide sho uld apologize to him/her. If it is the tourist’s fault, the guide should comfort him/her and remind him of being cautious；(4) Write the accident reports.Part three34. What should a local guide do when his/her tour group gets in a car accident on the way back and some tourists hurt?(1) Rescue the injured immediately and send him/her to the nearest hospital accompanying with the tour leader or national guide;(2) Preserve the scene and promptly report to the police station;(3) Report to the travel agency and notify relating departments in charge (Superior department or the Foreign office, etc.) and the insurance company;(4) Comfort the tourists and go on the visit;(5) Assist the relating department in doing the aftermath settlement(6) Give the written report and state the situation.35. What should a local guide do when his/her tour group is robbed or even threatened during the trip?(1) The tour guide should put his best self forward in keeping the tourists’ life and property safe;(2) Report to the police immediately and assist them;(3) Report to the leaders and bring them to the scene if case is serious. Try to call for the masses to catch the criminal and recover the property;(4) Calm down the tourists and continue the visit;(5) Assist the relating department in doing a good aftermath settlement;(6) Write out the accident reports.36. What should a tour guide do when the hotel where tourist live catch fire in the evening?(1) The tour guide should report to police immediately;(2) Promptly inform the tour leader and all the tourists;(3) Assist the field staff in evacuating the tourists to escape way;(4) Lead the tourist to save themselves. Don’t let the guests jump out of the window blindly or taking lifts. Let them creep along with the wall with a wet towel covering the mouth. Follow the instructions of ambulance man and quickly move to the safe place;(5) When be saved, the tour guide should save other victims and resolve the difficulties caused by fire and manage to continue the tour activities;(6) Assist the leader in doing aftermath settlement and write out the accident reports.37. As a tour guide, what should you do when a customer asks his girl friend to go along with your group after arriving at someplace?(1) The tour guide should ask for the agreement of tour leader and other members of the tour group;(2) Contact with the travel agency to open the entering document if no special circumstances. Let her show valid document, fill in a form and pay relevant charges.(3) If foreign diplomatist wants to go with the tour group, the guide should check with travel agency first and strictly obey by the regulations of Chinese government.(4) For a journalist, the tour guide has to check with relating department for permission.38. If some tourists have the symptoms of vomiting, diarrhea, fatigue and coma because of eating seafood, what should the tour guide do and how to take precautions?(1) This is food poisoning symptoms of acute enteritis. If they are not rescued timely, there will be threatening to their lives. The tour guide should:(2) Try to help him vomit immediately, and let the patient drink more water to accelerate the excretion and relieve toxicity;(3) Send the patient to hospital for treatment and ask a doctor to diagnose;(4) Report to travel agency and the organization supporting the meal should be held accountable for it;(5) Precautions: have meals in fixed points; tell the tourists not to buy food at small market stall. If the food supplied is not healthy, the restaurant manager will be asked to apologize to the public.39. If some tourist gets carsickness during the travel, how does the tour guide deal with this?(1) Remind visitors not to feed too much, and take drugs against carsickness;(2) Let the person sit at the front of coach by the window;(3) Tell the tourist to tighten his belts for preventing visceral excessive vibration that aggravates illness.40. What should you do, if you take a French tour group made of high school students to travel Fenghuang Mountain in Dandong, and just when they walk down from the place of Laoniubei, you find that a tourist fall down unluckily and cause leg fracture?(1) There are usually two kinds of circumstances for fracture: internal injury and trauma. The tour guide should take the emergency rescue at the scene. First, stop bleeding (by hand pressure, pressurized bandaging, using a tourniquet), binding (cleaning up the wood, bandaging moderately), on the plywood (fixed on both ends of the joint body to avoid turning fracture);(2) Send the injured to hospital and keep diagnosis, treatment charging list for claim to insurance company;(3) Report to travel agency and write out the accident report;(4) The tour guide should see the patient from time to time afterwards.41. How to cure the tourists suffering from heatstroke?(1) Rapidly transfer the patients to shady and ventilated place, relax the clothes and trouser belt and give patients a breeze;(2) Let the patient drink salty drinks, if possible, and takerheo-camphoradin or rendan mini-pills;(3) Wipe with cold water or alcohol to keep his body cooling;(4) If the patient appear delirious, the guide may use thumb to press philtrum-philtra and Hukouxue (one inch up the Hukou place) to wake him up, and then send him to hospital as soon as possible.42. What should a tour guide do to an old foreign tourist living in hospital due to heart attack?(1) Let the patient lie on the back and not to move;(2) Arrange emergency rescue immediately and tell the tour leader and the travel agency leaders come to the scene;(3) If the patient has to be in hospital, the guide should postpone the visa validity and assist him in conducting documents leaving the country;(4) The expense on treatment is paid by patients themselves, and the other fees on the service that the tourist didn’t obtain should be sent back according to the agreement of Sino-foreign travel agency.<!--[if !supportLists]-->43.<!--[endif]-->What should a tour guide do to a drowning tourist?(1) Clear a way the dirt in the drowned man’s nose and mouth, and immediately review whether there are false teeth in the mouth that block the airway;(2) Let the drowned man up by padding the stomach, and make him face down to compress the back so as to enable water to outflow from the nose and mouth;(3) Let the drowned man lie on his back and make artificial respiration;(4) Send the drowned man to hospital immediately without stopping rescue on the way.44. What should you do as a tour guide when Singapore tourists ask you to accompany them buying cloisonné and Tri-colored glazed pottery of the Tang Dynasty as gift to their friends in homeland?The tour guide should take the tourists to cultural relics and handicraft shop for purchase. Remind the tourists of keeping invoice well and not removing sealing-wax on the goods for custom inspection.45. What should a tour guide do when tourists want to buy calligraphy and painting at a street stall?The tour guide should persuade him and tell him China’s custom regulations that anyone who wants to carry cultural relics (including antiquated calligraphy and painting) has to submit appraisal certification to China’s departments on government of cultural relic, unless he cannot take it out. But this certification cannot be provided by a street stall seller. So, if the tourist really wants to buy it, the guide may take him to cultural relic shop. Remind the tourists of keeping invoice well and not removing sealing-wax on the goods for custom inspection.46. What should a tour guide do when tourists want to buy Chinese medicinal materials and patent drug?The tour guide should let relevant provisions of China’s customs get known: the entry visitors who want to buy reasonable quantity of traditional Chinese medicinal materials or proprietary Chinese medicine in foreign currency and carry them out of the country are required to submit to customs an invoice sealed “special seal for foreign exchange purchase” by State Administration of Foreign Exchange. It is not allowed to bring out if beyond the scope of a reasonable number. The total limit for going abroad is 300 RMB. The limit for going to Hong Kong and Macao regions is 150 RMB.47. What should a tour guide do when tourists ask to go to the store to buy their favorite product again?Generally speaking, if time permits, the tour guide might leave a note message (says the name of the product or something like asking salesman’s help) to the tourist and let him go shopping by a taxi. The guide can also go with him.48. What should you do when four tourists request you to change Chinese food to western food two hours before the dinner?(1) The local guide may try to contact with the restaurant server and do as relevant regulations if the proposal is given 3 hours before dinner;(2) If the tourists still insist on changing the meal, the request can be declined but the tour guide would better give a careful explanation;(3) If the tourists still insist on changing the meal, the tour guide can informs that the western food will be paid by themselves and without returning Chinese food fees.49. What should a tour guide do when a tourist request to have dinner on his own because of the disagreement with other tourists?(1) Explain to them carefully and ask the tour leader to mediate.(2) If the tourist insists on having meal on his own, the tour guide may follow his choice by negotiating with the restaurant server. But warn that the fees paid by himself without returning any other charges.50. What should a tour guide do when a tourist purpose special requirements on food due to religious belief?If the proposed requirements are prescribed in the tourism agreement, the reception agency should make an arrangement earlier. The local guide should check the execution of plans and fulfill the promise. If the requirements are proposed after the arrival of tour group, the tour guide may judge the case as appropriate. In general, the local guide could contact restaurant so as to meet these requirements if possible. If there are really existing difficulties, the local guide may help tourists resolve these themselves.51. What should a tour guide do when a tourist asks to leave the group in advance just because his requests cannot be satisfied?(1) The tour guide should persuade the tourist to continue the trip with tour group. If the reception agency really has responsibility for this, they have to make up for it;(2) If the tourist asks for unreasonable requirements, the tour guide should explain carefully. If it doesn’t succeed, the tou r guide may satisfy these requirements but notify them that the comprehensive service fees will not be returned;(3) No matter why the tourist wants to leave China in advance, the tour guide should, under the instruction, assist the tourist in reordering flight, seats, separating visa documents and so on with all the charges paid by the tourist.52. What should a tour guide do when a British tourist claims to withdraw from the tour group because of the urgent affairs at home?(1) These requirements can be satisfied through negotiation with the travel agency;(2) Assist the guest in applying relevant documents such as separating visa, reordering flight and seat. The fees covered by tourist himself;(3) The travel service fees should be returned partially or not according to the agreements.53. When some tourists from your Korea tour group request to watch “Snow Wolf Lake” in Liaoning Theater instead of the original schedule—watching Northeast Errenzhuan at grand stage, what would you do?(1) If time permits, the travel agency can give an exchange;(2) If the tickets have been ordered with no exchanges, the tour guide should carefully explain to them for their understanding. If these tourists still insist on watching “Snow wolf lake”, the tour guide can help them buy tickets with charges paid by themselves；(3) Tell the drivers to try to make a convenience for these tourists watching other plays if it’s on the same way.If it’s on a different way, the tour guide should arrange cars for them with charges paid by themselves；54. What should a tour guide do when the tourists ask to help them transfer some goods?(1) The tour guide should ensure what kind of goods that they want to transfer. If it belongs to taxable goods, the tourists should be promoted to pay the tax. If they are just valuables, the tour guide would refuse to do. When the tour guide has to accept the requirements, he will let the tourists write out a signed proxy that indicates the name and quantity and leave a mailing address;(2) The recipient has to give a receipt signed and sealed after receiving the goods;(3) The tour guide will hand the receipt and proxy together to travel agency for safe keeping;(4) If the goods transferred include food, the tour guide should refuse to them.55. What are the occasions that a tour guide need to discourage the tourists from free activity?(1) In order to the travel plan works smoothly, the tour guide should persuade them to go along with the tour group;(2) When the local public security is not very good, the tour guides should prevent the tourist from going out, much less go out individually;(3) As touring on the river or lakes, the tourist may purpose to swim ina swimming-forbidden area, at this time, the tour guide will neither agreetheir requirements nor accompany them to swim regardless of the benefits of tour group;(4) The tour guide should decline to the tourists when they are asking to visit some area still not opened to public;56. What should a tour guide do if the tourist gets a common disease?(1) The tour guide will persuade him to see doctor as soon as possible and take care of himself. If necessary, he will accompany the patient together to see doctor;(2) Take care of his condition. If the guest stays in hotel, the tour guide should go to see him and arrange for meals;(3) Do not buy the medicine or use drugs for the patient;(4) Tell the tourist that the charges for seeing doctor are paid by themselves.57. What should a tour guide do if the tourist gets a serious disease?(1) Take decisive action to send the patient to hospital accompanied by relatives or tour leader and inform travel agency that they need help. The local guide goes on guiding the group quickly;(2) In the process of rescue, the leader or the patient's relatives should be present. If the relatives don’t arrive, all arrangements should be follow the opinions of the embassies in China. Tour guide may go to the hospital to visit from time to from;(3) When the patient turns the corner but still need to be in hospital, the tour guide should help him settle the separating visa, postpone visa, transportation bills and documents about leaving hospital or returning homeland;(4) As for the written material such as diagnosis, rescue report and treatment, the tour guide should copy the file for record in travel agency;(5) The fees on being in hospital and treatment as well as charges of staying in China for the relatives are all paid by themselves. The comprehensive service fees that not provided should be returned to the tourist by rules;58. What should a local guide do when a foreign tourist dies in the wash room?(1) Ring 120 immediately to conduct the emergency rescue;(2) Ring 110 immediately and keep the scene untouched;(3) Inform the travel agency that they should report to the departments for foreign affairs, public security office and the embassy in China, asking the personnel in charge come to the scene;(4) The tour guide should stabilize the tourists’ emotion and continue his reception job;(5) As for anatomy or cremation, it must be done with the signature of the relatives or consular officials, or the tour leader;(6) Make a list of remain belongings to the victim;(7) Only if it is quarantined by epidemic organization and sent exit permit, the body cremated and coffin can be transported home;(8) The written transcript and rescue report of the whole process as well as exit permit of coffin transportation, signed by the physician and relating departments, should be kept by tour leader or travel agency who are in charge of sending to the deceased relatives.(9) Write out the accident report for record.59. In order to enrich the cultural life at night, the local guide decides to take the tour group to Tiger beach park and visit the lantern show,but four tourists would like to stay at hotel and make a fortune by playing mahjong, as for this, what should a tour guide do？The tour guide should carefully explain to them that playing mahjong is illegal in China and persuade them to visit the lantern show and abandon gamble activities.60. What should a tour guide do when the tour leader or tourists purpose some requests inconsistent with the original itinerary and involved with the reception principles as well?The local guide may refuse to them. If there are specific reasons purposed by tour leader, the local guide need to ask to reception agency for instructions.。

导游考试口试题目及答案一、导游基础知识问答1. 问题：请简述导游人员的基本职责。

答案：导游人员的基本职责包括：（1）根据旅行社的安排，负责旅游团队的接待工作；（2）为旅游者提供旅游行程中的讲解、翻译等服务；（3）协调旅游团队的交通、住宿、餐饮、游览等事宜；（4）处理旅游团队在行程中遇到的各种问题；（5）维护旅游者的合法权益；（6）收集旅游者对旅游服务的意见和建议。

2. 问题：导游人员应具备哪些基本素质？答案：导游人员应具备的基本素质包括：（1）良好的职业道德和职业操守；（2）扎实的专业知识和技能；（3）较强的组织协调能力；（4）良好的沟通能力和人际交往能力；（5）较强的应变能力和处理突发事件的能力；（6）良好的心理素质和身体素质。

二、导游业务操作问答1. 问题：如何做好旅游团队的接待准备工作？答案：做好旅游团队的接待准备工作包括：（1）提前了解旅游团队的基本情况，如人数、年龄、性别、职业等；（2）根据旅游团队的特点和需求，制定合理的接待计划和行程安排；（3）与旅行社、酒店、餐厅、景点等相关部门进行沟通协调，确保接待工作的顺利进行；（4）准备必要的接待物资，如导游旗、扩音器、行程表等；（5）熟悉接待地点的交通、天气等情况，做好应对突发情况的准备。

2. 问题：如何处理旅游团队在行程中遇到的突发事件？答案：处理旅游团队在行程中遇到的突发事件包括：（1）保持冷静，迅速评估事件的性质和影响；（2）及时与旅行社、相关部门和人员沟通，寻求支持和帮助；（3）根据事件的具体情况，采取相应的应急措施，如调整行程、安排就医、联系家属等；（4）妥善安抚旅游者的情绪，解释事件的原因和处理措施；（5）记录事件的详细情况，为后续的理赔和总结提供依据。

三、导游讲解技巧问答1. 问题：如何提高导游讲解的吸引力？答案：提高导游讲解的吸引力可以从以下几个方面入手：（1）充分准备，熟悉讲解内容，做到心中有数；（2）运用生动形象的语言，增加讲解的趣味性；（3）结合旅游者的背景和兴趣，调整讲解的内容和方式；（4）运用多媒体等辅助工具，增强讲解的直观性和互动性；（5）适时与旅游者互动，调动他们的积极性和参与感。

第一题导游人员的定义？导游员应该具备的基本素质有哪些？导游的分类？What is the definition of a tour guide and what basic qualities should a tour guide have?What is the Classification of Tourist Guides(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a. moral character 良好的品质b. profound knowledge 渊博的知识c. sound ability 较强的能力d. proficient skills 较高的技能e. healthy body 健康的身体f. decent appearance 端庄的仪表（3）Classification of Tourist GuidesBased on Time of Working：Full-time tourist guide/Professional tourist guidePart-time tourist guide/ Freelance guideV olunteer GuidesBased on Working Duties：Tour Manager/Tour DirectorTour LeadersTour EscortLocal GuidesOn-site GuidesSpecialized GuidesBased on Working Language：Chinese Speaking GuidesForeign Languages Speaking GuidesBased on Level of Skills：Elementary LevelIntermediate LevelAdvanced LevelExpert Level简述大众旅游到来的原因？（1）中产阶级的大量增加.The rise of the middle class（2）相对便宜的旅行交通relalively inexpensive transportation（3）温泉旅游的流行和17,18世纪游学旅游的盛行。

导游业务复习题（含参考答案）一、单选题（共39题，每题1分，共39分）1.导游服务是一种通过提供一定的劳务活动，创造特定的（）的劳动。

A、社会价值B、交换价值C、使用价值D、个人价值正确答案：C2.旅游是客源地的人们到旅游目的地的一种（）活动。

A、社会文化B、度假消闲C、社会交往D、身心放松正确答案：A3.地陪接到旅游团后为游客做好首次沿途导游不仅能满足游客的（)，而且也是树立导游良好形象的大好时机。

A、特殊需要B、心理需要C、安全需要D、生理需要正确答案：B4.在迎接人境旅游团时，全陪应在接团前( )与首站接待社联系，了解接待工作详细的安排情况。

A、3天B、5天C、1天D、1周正确答案：C5.中国旅行社与华侨旅行服务总社合署办公是在（）年。

A、1976B、1977C、1975D、1974正确答案：D6.当农历月半的夜晚，游客站在“孟门山”(壶口瀑布下游3000米处一块巨石)上，可见黄河水底明月高悬。

站北南观，水中明月分为两排飞舞而下;立南北望，水里明月合二而一、迎面而来。

这说明观景赏美要注意保持一定的( )。

A、心理距离B、时间距离C、空间距离D、点线距离正确答案：C7.按照《护照法》，我国公民护照有效期以（）周岁为界。

A、18B、15C、20D、16正确答案：D8.把已经过去的事情、将要发生的事情活灵活现地描述出来，这种修辞手法是( )。

A、示现B、比拟C、映衬D、双关正确答案：A9.按照功能对旅游景区进行的分类，下列旅游项目中，属于经济开发型旅游景区的是（）。

A、上海迪士尼乐园B、北京故宫C、长江三峡D、四川九寨沟正确答案：A10.浪漫、追求华丽、爱享受生活是( )的个性特质。

A、德国人B、法国人C、英国人D、美国人正确答案：B11.衡量导游道德素质高低的标准是看其是否具有（）的意识。

A、爱国爱企、自尊自强B、优质服务、好学向上C、克勤克俭、宾客至上D、遵纪守法、敬业爱岗正确答案：B12.“鄂南龙潭是九宫山森林公园的一处三级瀑布，其形态特征各异，一叠仿佛白练悬空;二叠恰似银缎铺地;三叠如同玉龙走潭....”这种比喻是( )。

导游面试较常见的英语问题(2)这是一篇由网络搜集整理的关于导游面试较常见的英语问题的文档，希望对你能有帮助。

导游面试较常见的英语问题Dialogue A(I= Interviewer 主试人A= Applicant 申请人)I：Hello，Mr. Li. Won't you sit down?A：Thanks a lot.I：I'm Weimin Liu，the personnel manager.Nice to meet you.A：How do you do，Mr. Liu?I'm pleased to see you.I：Now let's start with your identification. Please tell me your full name.A：My full name is Ming Li.I：Where do you come from?A：I come from Guangxi Zhuang Autonomous Region.I：How many people are there in your family?A：There are five of us：my grandmother，my parents，and elder sister and me.I：How do you get along with your sister?A：We get along very well.She is one year senior to me. When I go home during holidays every year，we go boating and mountain climbing together a lot.I：Do you think you are quite extroverted or introverted?A：Well，I always enjoy being with a group of people and chatting with others. But when I come to be reading，I prefer to be by myself.On the whole，I'm quite outgoing.I：Why do you want to be a tour guide?A：I like to travel and I also like meeting various kinds of people，so I think guiding Chinese tourists abroad would be interesting.I：What courses have you completed at Beijing Institute of Foreign Languages for Tourism?A：In addition to English，I have studied economics of tourism，tourist marketing，tourist psychology，tourist cultures，tourist etiquette science，guiding methods and techniques，vocational ethics of tourism，law of tourism，and so on.I：Have you learned any other foreign languages other than English?A：Yes，I have learned a little French and German as well.I：What are the responsibilities of a tourist guide?A：A tourist guide must be responsible for arranging and coordinating tour activities，and offering service of transportation，accommodations，sightseeing，shopping and entertainment.I：Have you ever had any actual experience as a tourist guide?A：I have a little experience.I guided a few groups of foreign tourist around Beijing last winter vacation.I showed them to the Great Wall，the Imperial Palace，the Ming Tombs，the Temple of Heaven，and the Summer Palace.I：Then you may know that it's hard work.A：Yes，I know. But I don't mind working hard.I：Have you sat for the National Examinations for Tourist Guides?A：Yes，I have got a qualification certificate.I：If we engage you as a guide in Overseas Department，which section do you expect to work in，Asian Section，or European Section，or American Section?A：I'd like to work in American Section，for my knowledge of America is better than that of the other continents.I：Speaking of America，I'd like to ask you a few questions.Which river is the longest one in America?A：The Mississippi River.I：Can you name some large cities in the U. S.?A：New York，Washington，San Francisco，Los Angeles，Philadelphia，Boston，Houston，Chicago，only to mention a few among many.I：What is the Yellowstone National Park famous for?A：It's well-known for its natural geysters.I：In which state is the Grand Canyon?A：In Arizona.I：There is a famous tourist attraction between the U. S.and Canada.What is it?A：Niagara Falls.I：Well，it seems to me that you won't fail to answer any questions. Now tell me when you can start to work here.A：I'll come down to Guangzhou as soon as I receive my diploma and bachelor's degree certificate next month. Perhaps some-where around July .I：Is there anything you want to ask about?A：No.I only wish that you could given me a definite answer to my application as soon as possible.If you fail to accept me，I'll have to secure a position elsewhere.I：I see. Actually，I can give you a positive answer right here and now：tomorrow I'm going to send a letter of acceptance to your institute.So you can go back to Beijing with ease.A：Thank you，Mr. Liu，for your kind offer.I：We'll expect you here next month.See you then.A：See you later.。

导游服务规范知识（含职业道德规范）1 what are the basic moral norms for the citizens in our countrythe basic moral norms refer to loving our motherland ,abiding by law, keeping credit , being united and friendly,being thrifty and hardworking, and offering as tribute.2 what is the specific connotation of our socialism ethicsthe specific connotations refer to three aspects, that is , a core of serving people, a principle of collectivism, and the basic content of ‘the five love’(love our motherland, love people, love labor, love science, love socialism)3 what are the features of the tourist professional ethicsthere are four key features, that is ,progressive on times, loftily objective, highly conscious and extensively practice4 what are the basic norms of socialism tourist professional ethicsthe basic norms include loving one’s position and hardworking, to be honest and credible, keeping justice, serving the visitors, contribute to the society5 what contents do the tourist professional ethics presently includeit include three aspects, one is ‘the three views’ education of Marxism(view of world ,view of life, view of value),the other is ‘the three virtues’education of socialism(social ethics, family virtue, professional morals),still one is ‘the three consciousness ’ education of professional morals of the tourism industry (political ,job love and service consciousness)6 what are the principles for the guide to comply with when serving the tour group(1)positively strive for cooperation of others(2)respect authority and interest of other people(3)found a relation of mutual friendship(4)respect each other and share the duties7 in order to master the travel tickets situation of the tour group, the local guide should check as follows(1)make sure that the ticket for the next leg have booked and implement the modified booking if there are any change(2)find out if there are return tickets and the international tickets for domestic passage(3)make clear of the tickets type8 how do local guide make preparations before guiding(1)the local guide should be well prepared for the key items by familiarizing the introduction materials in foreign language(2)when receiving professional group, local guide should know about related knowledge and technical terms/jargon(3)prepare topics which may interest the visitors, such as the highlights at that time or the great news home and abroad9 the methods of recognizing tour grouplocal guide can meet tourist by lifting a sign or flag at an eye-catching ,he should actively judge his group from the ethnic features and dress ,agent badge .Still ,he can make out by checking the group number ,the pax ,or the name ,ect.10 local guide need to make a brief introduction of the locality, such as the climate condition, the population, culture and tradition, native products, history the way, he also can introduce the city appearance, general development situation and the key buildings and avenues11 local guides should introduce the basic conditions of the hotel ,including the hotel name and position, the distance from airport, its level, scale, ,main facilities ,direction. and the check-in procedure,etc12 a welcome speech include aspects as follows(1)welcome the guests on behalf of the agent ,driver and me(2)introduce my name ,the company I’m working for ,and the driver to visitors(3)express my sincere wishes to serve them and hope they have a good time13 the local guide should master the room numbers of the leader ,national guide and visitors after checking in the hotel.Meanwhile he should tell them how to keep touch with him.14 before leading the guests into their rooms, the local guide should introduce the restaurant site, the dinner time and some related regulations. when they use meal for the first time there, guide should actively lead them and tell the captain their special demands15 having finished the job of that day, local guide should discuss with the leader about the time for waking-up and ask the leader to tell them. Meanwhile, he should inform the general lines or the floor attendant desk to make the morning call16 the local guide can restate the arrangement ,including the site and time for meal and how long it will take to the attraction, or the great news at home and ,he can talk about the local customs, answer the visitors’questions or make a brief introduction of the attraction. if it is a long journey, the guide can organize some exciting games17 before arrival of the atrration ,the local guide should remind the visitors of the bus, such as its number ,color , sign, parking site,leaving the map, guide should instruct the visiting route ,the time needed, the gathering time and place ,the visitors should be told the notes during the visit. beginning the sightseeing ,the local guide need to tell them the attention notes18 the local guide can review the visiting items of that day and tell some additional introductions if the other way back guide need to introduce the en-route sights .before getting off the bus ,guide should forecast the program ,starting time and gathering place of the night or the next day. Remember to remind them of taking along with their belongs when getting off the bus19(1)report it to the related department of the agent in time and try best to satisfy their reasonable requirements(2)if there exist some items needing extra charge, guide should tell the leader or guests beforehand and charge by regulation(3) if there do exist some requirements that are too difficult to meet, guide should elaborate and persuade them patiently20(1)check the transportation tickets(2)discuss the times for luggage-out ,the gathering and starting-off ,morning call and having breakfast(3) assist the hotel with the related bills(4)return the documents of the travelers(5)if the leading cadres will be present to see them off, local guide should well organize the farewell job seriously.21(1)during the visit, the guide should take care of the security of the visitors and stay with them all the time .(2)constantly count the numbers of visitors along with the national guide and leader ,avoiding the visitors’ getting lostfinished the hand-over procedure ,the local guide should check the amounts of the luggage together with the leader and national guide. after examining if the luggage is locked ,firmly tied or damaged, deliver them to bellman and fill in shipment form23 A farewell speech should include the following contents(1)review the trip and express heartfelt thanks for visitors cooperation(2)express the feelings of parting with the tour friends(3)sincerely ask the visitors for complaints and suggestions on the whole reception job(4)if there are something discontent during the trip, guide can take this opportunity to apologize to visitors again(5)send best regards to them all24if it is an outbound tour group, local guide can leave after the tourists enter into the isolated area for departureif it is an inbound one, local guide mustn’t leave until the plane ,train, or the ship have started off25(1)the introduction of the attractions should be in good proportion of details and brief and should be vivid(2)local guide should well distribute the time for visiting and rest, especially for the weak26(1)As one important part of tourist’s activities, local guide should strictly carry out the reception plan by leading tourists to the appointed shops and avoiding arranging too many shoppings (2)before shopping, the local guide should introduce the local products and teach them how to distinguish ,how to consign and how long it will stay for shopping(3)the local guide should alert guests not to be cheated when they are forcedly drawed by peddlers(4)when the shops don’t offer standard service by underselling fake products, local guide should defend the benefits of guests27(1)one day before the departure, local guide should check the tickets for the tour group, including the names, the flight number, timeand the port there is any change ,guide should make sure that the operation of the agent have informed the next leg(2)local guide should assist the leader with the outbound tickets72hours before departure28 Generally speaking ,the local guide don’t keep the travel documents and should immediately return to the visitors or leader after use .one day before departure, local guide should examine his own things to check no documents left and remind them to bring their passports and declaration forms for the customs inspection29 what will the national guide do after entering the hotel(1)National guide should positively assist the leader to check the visitors in the hotel(2)Master the name list of the room distribution and the room number of the leader for mutual contact(3)lead visitors to their rooms warmly(4)take responsibility to attend the tour group if the local guide doesn’t live in the hotel(5)get the phone number of the reception desk and the way to keep touch with local guide30 how do the national guide supervise the reception quality of each leg(1)if there are obviously repetitions with the last legs on the arrangement ,the national guide should advise the local guide to make some necessary adjustments(2)if there are complaints or suggestions on the local reception, national guide should tell thelocal guide sincerely and report to the agent if necessary31 the national guide should link the leader and local guide or the visitors and the local guide for coordination.Still, he should communicate with every legs of the visit to inform the situation for implementing the next reception32 what service do the national guide offer en-route(1)when by plane, national guide should actively get the supports of the stewards to service the visitors(2)remind the visitors to take care of their things and keep safe(3)organize the entertainments and assist to arrange the life of the visitors(4)take care of the checks for transportation and give them to the next local guide after arrival 33 what will the national guide do at the final leg of the visit(1)when trip ends, national guide should remind the visitors to take along with their valuables and documents(2)to ask the visitors for complaints and suggestions on the whole reception job(3)bid farewell ,expressing thanks to the visitors for their cooperation’s and welcome their next visit34 the daily records of the national guide include(1)the basic situations of the tour group(2)the schedule and transportation(3)the reception quality on each leg(4)the problems and the settling process(5)the reflection from visitors and improvement degree35what principles should the leader comply with when checking and discussing the reception plan with the local guidethe leader need to abide by two principles(1)when local guide need to alter the routing ,leader should insist that the schedule can beadjusted without reducing items .what is more, report to the domestic agent if necessary.(2)If the local guide recommends self-paying items, leader should ask for the opinions of all the visitors beforehand36 when the visitor orally sue against guide, how to handle(1)listen attentively. no matter there is proper reason or not ,guide don’t plea immediately(2)to survey and verify. The guide should report the problem to the agent and related tourism department immediately, and make survey seriously(3)properly deal with the problem. having verified the reason, the guide should apologize to the prosecutor objectively(4)continue to service. after handling ,the guide should thank the visitor and go on offering warm and considerate service37 the four principles of guiding language refer that(1)correctness, as an basic principle it refer to speaking in standard language(2)to be clear embody that the guiding language should be scientific(3)To be vivid reflects that the guiding language is artistic and interesting(4)To be adaptability it means that using language should depend on specific occasion.38 the eight key factors of guiding contents refer to speaking with the real material, proof, reason ,passion , good manner, being magical ,interesting and metaphorical39 what principles should a guide comply with during guidingthe guide should comply with the following principles(1)To be planned. exactly speaking, guide should have an complete plan of time arrangement when guiding the visitors(2)To be objective.(3)To be focalization. that is ,offering service acceding to the practical situation.(4)To be adaptability. it means that guiding work should depend on the personal conditions .40 In the terms of purchasing and consuming forms, what are the main differences between the independent tour and package tourCompared with the package tour ,there are five key differences on the following aspects(1)The plan and arrangement of tour itinerary(2)the charge pattern(3)the price(4)the degree of freedom(5)the amount of the travelers41 In the terms of the production and sales of travel products, what are the main differences between the independent tour and package tourCompared with the package tour ,there are five key differences(1)less amount of sales(2)more times of sales(3)shorter reservation period(4)more requirements(5)more changes42 what are the specific demands for the guide serving the independent travelerthe demands are as follows(1)high efficient reception service(2)high quality guide service(3)fairly independent working ability and speaking ability43 what are the specific demands for meeting the independent traveler ahead of timeThe guide should wait for meeting visitors 20minutes before their arrival by air.Or meeting visitors at the station platform 30minutes before their arrival by train44 what are the main motivations of the touriststhere are four main motivations ,that is ,the health motivaton,the culture motivation, the social relation motivation and the prestige motivation.45 what are the common methods to offer mental servicethere are five main methods as follows:first ,to respect the touristssecond, keep serving tourists with smilethird, learn to speak in polite and gentle language also, to make friends with the touristsstill, to offer personal service。

Questions and Answers on Normal Services of Tour Guides1.What are the main points that the local guide must try to make certain whenreading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?In order to avoid failing to meet the right group, the local guide must read the tour plan of the group carefully before its arrival. He must make sure of the following points:1)The name and telephone number of the tour operator of the domestic tour organizer travelservice.2)The number of people in the group and the name, sex and occupation of the tourists.3)The arrival time and place of the plane or train that the group is going to take.4)For an inbound tourist group, he must also know the name of the overseas tour organizertravel service, the foreign language name or code of the group, the name of the tour escort, the language, nationality and religious belief of the tourists and the entry and exit cities of the group.2.What are the main points that the local guide of an inbound tourist groupmust get to know about the transport tickets for the group?In regard to transport tickets for the group, the local guide must try to get the answers to the following questions:1)Have the group’s transport tickets for the next destination been booked according toschedule or have they been changed? And, has the changed booking been confirmed?2)Are there any return tickets for the group?3)Do the tourists hold international air-tickets for domestic flight?4)Are the group’s “exit tickets”, i.e. transport tickets for leaving the country, confirmed OKor do they still remain open?3.In what ways must the local guide make preparations for conducting a groupin respect to language and knowledge?1)Before the group arrives, the local guide must familiarize himself with the explanatorymaterials on the places that the group is going to visit. For an English-speaking guide, he must also make preparations for the English way of expressing himself.2)For a tourist group that is composed of people in a special trade, the local guide must tryto acquaint himself with the knowledge and technical terms of their specialty.3)In addition, the local guide must be well prepared for questions about hot talks of thetown, important news at home and abroad and any others subjects that the tourists may be interested in.4)If the local guide himself is new to the places to be visited by the group, he must try hisbest to familiarize himself with them beforehand.4.How can the local guide make sure that the group he met in the airport or thetrain station is the very one he is to meet?In order to make certain whether or not the group he met is the very one he is to meet1)The local guide must ask the tourists what country they come from and inquire of themabout names of their tour escort and their national guide, the name of the travel service in their own country and the name of the tour organizer travel service in China.2)If the group has neither escort nor national guide, he must inquire of the tourist theirnationality, the name or code of the group, and the number of people and the main itinerary of the group.5.Try to make a welcome speech to a tourist group in the name of a local guide.The following points should be concluded:1)According the tourist a welcome for their visit to your city on behalf of your travelservice, the driver and yourself;2)Introducing yourself and the travel service you work for;3)Introducing the driver;4)Expressing your willingness and desire to render good services to the tourists;5)Wishing the tourists a pleasant stay in your city.A local guide’s welcome speechGood morning, ladies and gentlemen:Welcome to Guangzhou! My name is … our driver’s name is … I work for China International Travel Service, Guangzhou Branch and we two have the pleasure of being your guides during your stay in this city. I expect that this is the first trip to Guangzhou for most of you. We’ll do our best to make your sta y here enjoyable, restful and comfortable, so please feel free to let us know whatever complaints you may have about our work or the hotel service, or whatever, so we can improve in time. We look forward to your cooperation.6.What things should be mentioned when the local guide is telling the touristthe general conditions of his city?When giving the tourists a general idea of the city, the local guide should refer to such things as:1)The city’s climate, population, administrative division, social life, cul tural tradition,special products and its history.2)In the meantime, he should take occasion to tell the tourists something about the city’sdevelopments in economy and municipal construction as well as the streets and important buildings along the way.7.How can the local guide keep in touch with the tourists after the group haschecked in at the hotel?The local guide must write down all the room numbers of the group, especially those of the tour escort and the national guide. He should also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.8.What should the local guide do if the tour escort or the national guideproposed to make a minor change or add a new item to the sightseeingprogram?1)The local guide should report the matter to the travel service leadership and try his best toarrange it if their proposal is reasonable and feasible.2)If an extra charge must be made for the added item, he must let them know in advanceand must collect the money at the set price.3)If it is difficult or impossible to meet their demand, he must give them a clear explanationand patiently persuade them to follow the original program.9.In what way should the local guide collect the consigned luggage of the groupthat has just arrived?1)When the group has arrived, the local guide should help the tourists get their luggagetogether at a designated place and remind them to check and make sure that their bags are all in good condition.2)Together with the tour escort and the national guide, he should count to get the rightnumber of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.3)If something is missing or damaged, he should help the owner to approach departmentsconcerned to report and register the loss or claim compensation for the damaged.10.What should the local guide remind the tourists to do when they are going toleave the bus for sightseeing?On this occasion the local guide should advise the tourists to remember the model, color, number and special sign of the tour bus. He should also tell them where the bus will be parking and what time they will be leaving for the next destination.11.What are the main points that need the local guide’s att ention in regard tothe travel certificates of the tour escort and other tourists?1)Under normal conditions, the local guide should not keep the travel certificates of thetourists. If he needs to use them, he must return them to the tourists as soon as he has finished using them.2)On the day before the group leaves, the local guide should check his own belongings tosee if he has kept any of the group’s passports or other papers and, if any, should hand them back personally to their owners without delay.3)Some hotels request that the tour escort should leave his passport at the receptiondepartment when the group checks in at the hotel. In this case, the local guide must remind the tour escort to take it back when the group checks out to leave the hotel.4)When a foreign group is going to leave the country, the local guide should remind thetourists to check and make sure that they have their passports and Customs declaration forms readily available for examinations by the Customs and immigration officers. They must not pack them into their bags to be checked.12.How can the tour guide ensure that the tourists will not get lost?To prevent the tourists from getting lost, the tour guide must do a good job of the following:1)The local guide must request that the tourists should bear in mind the names of the localtravel service and the hotel and the number of the tour bus, that they must not wander too far away from the group while it’s moving on, and that they must no come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.2)During the sightseeing tour, the local guide should often announce the itinerary of the dayso as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.3)The tour guide should stay together with the tourists all the time and frequently count thenumber of people in the group.4)The local guide, the national guide and the tour escort must closely cooperate in theirwork. While the local guide leads the way for the group, the national guide and the tour escort should bring up the rear.5)The local guide’s explanatory speeches must be interesting enough to attract the tourists’attention so that they would not wander away from the group.13.What should the local guide tell the tourists when the group is going to checkin at the hotel?When the group is going to check in at the hotel, the local guide should tell the tourists where they can change their money, how to find the place for entertainment and the locations of the stores, public toilets and the Chinese and Western-food restaurants and so on. In addition, he should also make the tourists acquainted with matters deserving their attention while staying in the hotel.14.What should the local guide do before, during and after meals in order thatmeals for the group could be properly arranged?1)Before meals, the local guide must check such things as place, time, number of diners andper capita price for the meals and particular requests of the tourists, and try to make sure that all these have been properly arranged.2)When the tourists are having their meals, the local guide should go, once or twice, aroundthe dining-room to answer questions of the tourists and to supervise the service of the restaurant.3)After meals, the local guide must settle the bills strictly in accordance with the fixed percapita charge and the actual number of diners.15.What is the right way for the local guide to deal with the recreational activitythat is included or excluded in the group’ scheduled program?1)If the activity is scheduled in the group’s itinerary, the local guide is duty-bound toaccompany the tourists to attend it and make them acquainted with the performance.2)If it is not included in the group’s itinerary, for instance, if the tourists ask to watch atheatrical performance at their own expense, the local guide can help them with such things as buying admission tickets or hiring a taxi but usually he has no occasion to keep them company.3)When the group is staying in a large place of recreation, the local guide should advise thetourists against separating themselves from the group. He must also keep an eye on themovement of the tourists and the condition of the surroundings so as to be prepared for any emergency.16.What should the local guide do when the group is going to leave the hotel?1)When the group is about to leave the hotel, the local guide must collect all the heavy bagsof the tourists for consignment if they have any. And, together with the tour escort, the national guide and the luggage man, he should check the number of pieces and the packing condition of the luggage at an appointed time.2)Under normal conditions, he should go through the check-out formalities before 12:00noon.3)Before the group leaves, he should remind the tourists to pay hotel bills and return thekeys to the reception desk in case they should forget. When the tourists are all seated in the bus, he should carefully count the number of people and remind the tourists to check and make sure that they have nothing left behind in the hotel.17.What should the local guide do when the sightseeing tour of the day is comingto an end and the tourists are all seated in the bus on the way back to the hotel?1)On this occasion, the local guide should review the sightseeing tour of the day, tell thetourists more in detail about what they have seen and answer their questions, if they have any.2)If the tour bus is not going the same way to the hotel as it came out, the local guideshould take occasion to acquaint the tourists with the sights passed by.3)Before the tourists get off the bus, the local guide should announce the program for theevening and for the next day, and tell them the time to leave and the place to meet.4)On arriving at the hotel, the local guide should remind the tourists to take all theirbelongings with them when they leave the bus.5)When the bus is parked, the local guide should be the first to get off the bus and stand atthe door to say goodbye to the tourists while watching them getting off the bus.18.What are the three “outposts” that a tourist group has to pass through beforeit enters a foreign country?The three “outposts” refer to the check-posts of the three authority organs of the destination country, that is, the Customs, immigration and quarantine check-posts stationed at the city of entry to the destination country.19.How long before departure time must tourist groups arrive at the airport,train station or pier so as to ensure that they will not lose the flight, train or ship?In order that the tourist group will not risk missing the flight, train or ship, the tour guide must manage to ensure that his group will arrive at the airport, train stain or pier at an earliest possible time. Specific requirements are:1)If the flight is an international flight or is destined for a coastal city, the group must get tothe airport 2 hours before departure time.2)For domestic flight, 90 minutes before departure time.3)For train and ship, one hour before.20.On what principle must the national guide insist when discussing thesightseeing program with the local guide?The national guide’s duty is to ensure that the tour itinerary worked out by the tour organizer will be fully implemented by the tour executor travel service. So,1)If the local guide suggests a change in the itinerary, the national guide must insist that theorder of visits to places of tourist interest can be changed but none of the items in the program can be omitted. When occasion requires, he should report the matter to the tour organizer travel service.2)In case the local guide proposes to add an item with extra charge, the national guide mustget the common consent of the group before he agrees to the proposal.21.What is the national guide required to do whenever the group arrives at adestination city?Every time the group arrives at a destination city, the national guide is duty-bound…1)To acquaint the local guide with things in the group so as to help him with his work;2)To supervise the service of the local travel company and, if he thinks necessary, putforward some suggestions;3)To take care of the tourists to guard against any possible accidents and to solve problemsarising from accidents, if any;4)To give advice to the tourists when they are shopping;5)And, to make contacts with people concerned, especially with the travel service in thenest destination city, so that the group may travel smoothly.22.What role does the national guide play in the group and what are hisresponsibilities?The national guide is the representative of the tour organizer travel service. He must join the group throughout the journey and take part in all its activities. His duty is to make the whole trip of the group well connected between destination cities along the route of the journey, to supervise the service of the local travel companies to ensure that the set itinerary for the group be carried into effect, and to coordinate and harmonize the relations between the tour escort, the local guide and the driver.23.In what ways must the national guide supervise the shopping arrangementsfor the group and how should he help the tourists to do shopping?1)If the local guide has arranged too many times for the group to do shopping and ifshopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangements.2)When the tourists are shopping, the national guide should advise them to examine theprice and quality of the articles they are thinking of buying so that they should not buy any inferior goods or fake products.3)When some foreign tourists have bought something valuable, especially antiques, thenational guide should remind them to keep the receipts for Customs examination. For purchase of ready-prepared Chinese medicines or Chinese medical materials, he should tell them the relevant regulations of the Chinese Customs.24.What is the national guide required to do when the group has arrived in thehotel?1)When the group has arrived in the hotel, the national guide must take an active part in thework of checking in the hotel.2)While the responsibility of assigning rooms to the group members is usually undertakenby the tour escort, the national guide must keep a rooming list of the group. He should also exchange room numbers with the tour escort so that they may reach each other case of need.3)When the tourists have got their room numbers, the national guide should show them theway to their rooms.4)If the local guide is not staying in the hotel for the night, the national guide must take fullresponsibility of taking care of the group.5)In addition, the national guide should note down the telephone number of the hotelreception and must inquire of the local guide about the way of getting in touch with him in case of emergency.25.What should the national guide do in order to supervise the service of thelocal travel companies?1)If the sightseeing program in a city is much the same as those in the preceding cities, thenational guide must suggest that the local guide should make some changes.2)He must frankly give his opinions to the local guide if he has any complaint about theservice of the local tour company; for example, if the meals, hotel or tour bus arranged by the local tour company do not come up to the agreed standards, if the local guide deliberately cancel an item on the sightseeing program in an attempt to add another item for extra charge before he is authorized to do so, or if shopping has taken up too much of the time for sightseeing.3)If his efforts of talking to the local guide have no effect, he should refer the problemdirectly to the local travel service leadership or report the matter to the tour organizer if necessary.26.What should the national guide of a foreign tourist group do when the groupis about to leave the country?1)When a foreign tourist group’s trip to our country is coming to an end and the group isgoing to leave the hotel for the airport or train station, the national guide should remind the tourists to check and make sure that they have all their belongings with them and have their travel certificates within easy reach.2)On the way to the airport or train station, he should earnestly ask the tourists for theircomments or complaints on the tour.3)When the bus is arriving at the airport or train station, he should make a farewell speechto give thanks to the tourist for their cooperation and understanding and express hisexpectation for their return.27.Try to make a farewell speech to the tourists in the name of a national guide.The following points should be included in the speech:1)Reviewing the trip of the group and giving your thanks to the tourists for theircooperation.2)Expressing your friendliness to the tourists and your reluctance and regret to part withthem.3)Inviting suggestions and opinions from the tourists.4)Offering apologies to the tourists if things on the tour were not going smoothly or if thetourists if things on the tour were not going smoothly or if the tourists are not satisfied with the service they have received.5)Expressing your good wishes to the tourists.A national guide’s farewell speechLadies and Gentlemen:Your visit to china is now coming to an end. In the last 10 days, you have climbed up on the Great Wall, which is one of the eight wonders of the world and was once said to be the only man-made object on earth man could see from the moon; you have visited the home of the Ming and Qing emperors—the Forbidden City in Beijing; you have reviewed the guards of honor of the Qin emperor in Xi’an, I mean the 6000 terracotta figures of the soldiers and horses dating back over 2000 years; you have feasted your eyes on the beautiful karst scenery in Guilin, and you have just tasted the best Chinese food in Guangzhou… anyway, you have got an idea of how China looks like. But, China is a big country with a vast territory of 9.6 million square kilometers, with a population of1.3billion and a recorded history of nearly 5000 years. A 10-day visit to China, as aChinese idiom goes, is just like a hurried journey of dragonflies, skimming the surface of the water looking for food. Therefore, you should come again if you want to get a better understanding of the country. I look forward to seeing you again in China in the near future.However, I know it is time you went home and rejoined your family. On this occasion before your immediate departure, I should say I’ve got a very nice group of very nice people and it’s been my pleasure staying with you over the last 10 days. I understand that the tour is not a satisfaction to you all and our work leaves much to be desired, so any comments or complaints from you will be much appreciated.Friends, yours has been such a nice group that I hate to say good-bye to you and so I say “see you again!” Take care everybody and I wish you a pleasant journey home!28.In what manner must tour guides behave before the excessive demands andcritical remarks of the tourists?Before the excessive demands and critical remarks of the tourists, the tour guide must keep calm and behave reasonably and politely.1)First, he should have the patience to listen to the tourists and must not interrupt them toassert that their demands are unreasonable, or just find an excuse for refusal.2)Second, he should keep smiling all the time and must not talk back to the tourists orbecome impatient the moment he hears something unpleasing to the ear.3)Third, he should have the patience to explain to the tourists why it is impossible to satisfytheir demands even if they are reasonable and must not flatly refuse them simply by saying “No, it is impossible!”29.What kind of relationship should be maintained between the tour guide andthe tourists?1)The tour guide must bear in mind that he is the host and must behave as such. He shouldhave the manner of being hospitable, courteous and thoughtful towards the guests.2)But, the tour guide must not keep much too close a relation with the tourists. He shouldtreat people equally and must not favor one and be prejudiced against the other. He must never tell tales among the tourists, nor must he get involved in the disputes between them.30.How are tour guides to assist foreign tourists to meet with people in China?When the foreign tourists in a group of a special trade are scheduled to meet with their Chinese counterparts, the tour guide is duty-bound to act as an interpreter. If another interpreter is appointed, he can just sit aside and listen quietly. In case the tourists want to meet with their friends or relatives in China, the tour guide can help them with arrangements, but usually he is not necessarily responsible for interpretation.31.What must the local guide do before setting out to meet the tourist group inorder that the tour bus for the group may be properly arranged?In order to make sure that the tour bus for the group is properly arranged, the local guide must:1)Call the tour bus company to inquire about the model and number of the bus and thename and telephone number of the driver, and then…2)Get in touch with the driver to decide when and where they shall meet and, at the sametime, tell the driver the itinerary and sightseeing program of the group.32.What articles should the local guide get ready for conducting a tourist group?Before setting out to meet the group, the local guide should get the following things ready for use in conducting the group: adequate copies of tourist maps or brochures and admission tickets according to the number of people in the group, vouchers or cash for payments for meals or other expenses, tour plan of the group, tour guide’s identity certificate, sign board and flag of his travel service and so on.33.What should the local guide do when the group is on the way to touristresort?When the group is on the way to the tourist resort for sight-seeing, the local guide should:1)Announce to the tourists the sight-seeing program of the day;2)Take occasion to make the tourists acquainted with sights passed by; and …3)Give them a general description of the place they are going to visit.34.What should the local guide tell the tourists when they are gathering in frontof the sketch map of the tourist resort?1)On this occasion, the local guide should illustrate to the tourists the route of theirprocession, tell them how long they will stay and at what time and what place they shall meet to leave for the next destination.2)In the meantime, he should make clear other matters deserving their attention whilevisiting the place.35.What should the local guide tell the tourists when they are having anelaborate dinner of typical local dished?On this occasion, the local guide should try to make the tourist acquainted with the famous local dishes, their ingredients, ways of preparation and serving, and the stories relating to them, if any.36.What is the right manner for the national guide to deal with the conflictsbetween the tour escort and the group members?1)The national guide must not inquire deeply into the details of their conflict.2)He must not get involved in their disputes by stating his view to favor one side against theother.3)On the contrary, he must act as a peace-maker to mediate between them, if possible.37.What should the national guide do to ensure that the tourists will be safefrom accidents while they are sightseeing?1)When the group is doing sightseeing, the national guide should help the local guide withhis work. He should keep a close watch on the surroundings and the movements of the tourists so as to guide against accidents and see to it that the tourists will not wander away from the group.2)He should often advise the tourists to stay safe from danger and remind them to take careof their personal belongings. If unfortunately an accident should happen, he must rely on the local travel service to handle it properly.38.What should the national guide do when the group is travelling long distance(by plane, train or ship)?1)2)When the group is travelling long distance by plane, train or ship, the national guide musttry to seek help from the crew to ensure that the tourists will be taken good care of and will stay safe from danger.3)4)He should also remind the tourists to watch the safety of their own persons and theirpersonal belongings.5)6)He must have their meals and recreational activities properly arranged and make sure thatthey can have a good rest on board.。