Appendix 1 Questions and Answers
1.What is the guide?
The guide is the person who gets the certificate of guide qualification according to “The Management Regulations of Tour Guides”, accepts the appoints of travel agency, signs the contract with travel agency, and offers guide, explanation and other related services to the tourists according to the travel plan.
什么是导游人员？按职业性质可将它分为哪几类？
答：导游人员是指按照《导游人员管理条例》的规定取得导游证，接受旅行社委派，为游客提供向导、讲解及相关旅游服务的人员。按职业性质可将它分为：（1）专业导游人员；（2）兼职导游人员；（3）自由职业导游人员。
2. How many kinds of guides are there in terms of different duties? Please define them respectively (at least two types).
按业务范围可将导游人员分为那几种类型并分别解释（至少两种）。
In terms of different duties, guides are divided into different types. They are tour leader, national guide, local guide and scenic spots guide.
The national guide is the person who accepts the appoints of the organizing travel agency, acts as the representative of the organizing travel agency, carries out the travel plan under the coordination of tour leader and local guide and offers the national escort护送[‘esk?:t] service to the tour group (tourists).
The local guide is the person who accepts the appoints of the reception travel agency, represents the reception travel agency to carry out the travel plan, and offers the activities arrangement, explanation and interpretation, etc. services to the tour group (tourists).
3. Please narrate叙述the main duties of the national guide.
The main duties of the national guide are as follows：
1) Carry out the reception plan;
2) Maintain contact with related departments;
3) Organize and coordinate协调travel activities;
4) Protect the safety of tourists and resolve problems;
5) Do propaganda宣传and investigation.
全程陪同导游人员的主要职责有哪些？
答：（1）实施旅游接到计划；（2）联络工作；（3）组织协调工作；（4）维护安全、处理问题；（5）宣传调研工作。
4. Please narrate the main duties of the local guide.
The main duties of local guide are as follows：
1) Arrange the tour activities;
2) Do well the reception work;
3) Guide and interpret;
4) Protect the safety of tourists;
5) Settle the problems.
地方陪同导游人员的主要职责有哪些？
答：（1）安排旅游活动；（2）做好接待工作；（3）导游讲解；（4）维护安全；（5）处理问题。
5. What preparations should the local guide do before the tour group arrives?
地陪在旅游团抵站前应做哪些准备工作？
The preparations the local guide should do are as follows：
1) Confirm确认the exact arrival time of the tour group;
2) Fix on the start time with the driver;
3) Consult商议the parking place with the driver;
4) Check the exact arrival time of the tour group;
5) Get in touch with the porter;
6) Get ready to meet the tourists.
6. What should the guide do on the way after meeting the group?
1) Extending the welcome speech;
2) Explaining the landscapes along the way;
3) Introducing the local conditions and customs (including the outline of city);
4) Introducing the hotel the tour group will stay at;
5) Announcing the itinerary行程[a?'t?n?,reri:] of the right day or the next day.
地陪接团后赴饭店途中应做好哪些服务工作？
答：（1）致欢迎词；（2）调整时间；（3）首次沿途导游；（4）介绍下榻饭店；（5）宣布当日或次日的活动安排。
7. What should the local guide do before he shows the group to go sightseeing?
1) Prepare the guide flag, the identity card（胸卡）and some other necessary credentials（票证）；
2) Urge the driver to do preparation well;
3) Confirm the reservations of meals;
4) Arrive at the gathering site at least 10 minutes in advance before starting the visit;
5) After meeting the guests, check the number of the tour group;
6) Remind the guests of some notices;
7) At last, gather all the tourists to get on the coach on time.
地陪在带团参观出发前应做哪些准备工作？
答：（1）备好导游旗、胸卡和票证；（2）促使司机做好准备工作；（3）核实订餐情况；（4）提前10分钟到达集合地点；（5）清点人数；（6）提醒注意事项；（7）准时集合客人等车。
8. What should he/she pay attention to when the guide explain?
导游讲解中应该注意那些问题？
The explanation should vary with each individual; should not be too complicated or simple; should include the basic historic background, the features, status and special value of the scenic spots, etc. The language shouldn’t only be easy to understand but also be vivid, beautiful, expressive and full of passions; shouldn’t only make the tourists to get new knowledge but also
get the enjoyment of beauty.
9. What knowledge should the national guide prepare before meeting the tour group?
接团前全陪需要做好哪些知识准备？
1) Should understand the general conditions of the politics, economy, history, culture, folk
customs and the scenic spots of the tour destination;
2) In the same time, should understand the above similar conditions of the place where the
guests come from so as to make a contrast差异，对比and communicate more with the
tourists;
3) Should understand the related knowledge of different destinations along the trip. If the
national guide has no idea about some destinations the group will pass, he/she must inquire the basic knowledge about these destinations in advance, e. g. the main scenic spots, the
appearance of the city, the people’s condition and the folk customs.
10. What services should the national guide offer to the tourists during the trip?
全陪在旅行过程中应为游客提供哪些方面的服务？
1) Offer life services as follows：
a. Help the local guide to check the number of the tour group’s passengers and look after the
aged people or the handicapped [h?ndi:k?pt] to get on or get off the coach when the tour
group starts, comes back, gets on or gets off the coach;
b. During the sightseeing, the national guide should give attention to every guest and prevent
the guests from getting lost at the scenic spot or any accidents from happening in order to ensure the security of the passengers’ life and property财产;
c. The national guide should help the passengers to settle the difficult problems according to
the principle “Reasonable and Possible”;
d. The national guide should make the mutual relations of passengers harmonious and make
the tour group to have a good teamwork..
2) Offer explanation and entertainment services.
3) Act as a good adviser for tourists to go shopping.
11. What are the requirement s for the guide’s dress?
导游人员的着装要求是什么？
1) The male guide can’t wear the round collar shirt, pants紧身短裤and sandals[s?ndl]凉鞋;
2) The female guide can’t wear hand ring, earrings, miniskirt and suspenders背心, can’t be
richly attired[?'ta??]盛装and heavily made-up（不浓妆艳抹）, can’t wear high-heeled
shoes and dye the hair.
12. What kind of people can’t be issued the guide certificate?
哪些人不能发导游证？
1) The people who have infectious传染的diseases;
2) The people who have ever got the administrative penalty['pen?lti]惩罚;
3) The people who haven’t civil conduct ability and whose civil conduct are restricted有限的;
4) The people whose guide certificates have ever been disqualified（吊销）.
13. Please list the materials which should be prepared before the guide meets the tourists in detail? 请详细列举导游人员上岗前必要的物质准备。
Take the reception plan, guide certificate, identity card, guide flag, meeting logo(接站牌) and
settlement vouchers（结算凭证）.
14. What should a local guide prepare before sending tourists off?
地陪在送客之前应做好哪些准备工作？
1) Check and confirm the transportation tickets;
2) Discuss and confirm the time of baggage out;
3) Discuss and confirm the departure time;
4) Help the guests check out;
5) Return the tourists’ credentials to the tourists in time.
15. How does a tour guide establish a position of leadership and set up a good image in the tour group? 导游人员应如何确立在旅游团中的领导地位和良好形象？
A: In order to establish the position of leadership in the tour group, the tour guide should do as follows:
1)Treating tourists with all sincerity, offering warm service;
2)Thinking from the tourist’s angle, treating the tourist generously [d??n?r?sl?]（宽容）;
3)Fostering a popular trust, being good at coping顺应with complicated situations.
B: In order to set up a good image in the tour group, the tour guide should do as follows:
1) Pay much attention to the first impression;
2) Maintain good image;
3) Make a final excellent impression on passengers.
16. What kind of thought and moral should a guide have?
导游人员应具备哪些良好的思想品德？
1) A deep love for the motherland;
2) Excellent moral and quality;
3) Loving his/her job and fulfilling his/her duty（热爱本职工作，尽职尽责）;
4) Noble sentiments（崇高的情操）;
5) Obedience to the laws and regulations（遵纪守法）.
17. What are the two styles of tour guide service?
两种导游服务方式是什么？
1) Guide by illustrations, words, audio and video（图文声像导游）;
2) Guide by interpretation on the spot（实地口语导游）.
18. What are the “Four Unsuitable Points” Principle for receiving children?
1) Don’t buy children food and toy;
2) Don’t pay too much attention to children an d make other tourists feel slighted;
3) Don’t take children out even if gaining their parents’ permission;
4) When Children are ill, the guide suggest the parents to take the sick children to see a doctor
instead of giving children medicine, the guide should not provide medicine to children.
接待儿童的“四不宜”原则指的是什么？
答：（1）不宜给儿童买食物、买玩具；（2）不宜突出了儿童，冷落了其他游客；（3）即使是家长同意也不宜单独把儿童带出活动；（4）儿童生病，应及时建议价者请医生诊治，而不宜
见一起给孩子服药，更不能提供药品给儿童服用。
19. What are the main contents of a welcome speech?
欢迎辞的主要内容有哪些？
A welcome speech includes：greeting（问候语）, welcoming, introduction, hopes（希望）and best wishes（祝愿）.
20. What does a farewell speech include?
欢送辞的主要内容有哪些？
1) Express gratitude（感谢）;
2) Express friendship and farewell feelings（惜别）;
3) Solicit comments and suggestions（征求意见）;
4) Express apologies（致歉）;
5) Express best wishes（祝愿）.
21.
What are the four famous Buddhist mountains of China?
1) Mount Putuo in Zhejiang Province;
2) Mount Wutai in Shanxi Province;
3) Mount Jiuhua in Anhui Province;
4) Mount Emei in Sichuan Province.
22.
What are the four famous Taoist mountains?
1) Mount Wudang in Hubei Province；
2) Mount Qingcheng in Sichuan Province；
3) Mount Zhongnan in Shaanxi Province；
4) Mount Longhu in Jiangxi Province.
23. What does tour guide service include?
导游服务的范围是什么？
1) Interpretation service;
2) Daily life service;
3) City traffic service.
24. What is the period of time for a guide from elementary guide to secondary, senior and superior
guide?初级导游到中级、高级、特级导游的年限？
2 years; 4 years; 5 years.
25. When were the three largest travel agencies of China established and their English
abbreviations缩写?
1) China International Travel Service, 1954, CITS;
2) China Travel Service, 1974, CTS;
3) China Youth Travel Service, 1980, CYTS.
26. What are the characteristics of tour guide service?导游服务的特点？
1) Strong independence;
2) High combination of mental and physical labours;
3) Variety and complication of objective demands.
27. What does the A.S.K principle refer to?
1) A, the work attitude of guide;
2) S, the skill and ability of guide;
3) K, the depth and width of guiding knowledge.
28. What are the functions of tour guide service in economy?
1) Make profit directly;
2) Enlarge the resources of tourists and make money indirectly;
3) Promote goods;
4) Promote economic exchanges.
导游服务的经济性主要体现在：（1）直接创收；(2）扩大客源、间接创收；（3）促销商品；（4）促进经济交流。
29. With what conditions can a guide apply for the guide certificate?
具备哪些条件可申请导游证？
1) Obtained the guide qualification certificate;
2) Has signed the labor contract with the travel service;
3) Or has registered in the guide service company;
4) Takes the proof materials to the tourism administration to apply for
the guide certificate.
30. Comparing with the group travel, which characteristics does the free independent travel散客have?
1) The travel plan and schedule for the free independent travel can be arranged by the free
independent traveler himself, but for the group travel, these are generally arranged by the travel service or the related service agency ahead of time;
2) The free independent travel is generally composed of a tourist or several tourists, but the
group travel is generally composed of more than ten tourists;
3) The free independent travel is capricious（反复无常的）and changeable, and the service
items are not fixed, what’s more, the degree of its freedom is big; but the group travel is a travel which is organized and carried out according to the predetermined itinerary and plan;
4) The payment method付款方式for the free independent travel is sometimes paying cash
oddly for different tour items according to retail rate, so its price is relatively more expensive than that of the group travel; but for the group travel, the payment method is paying inclusive rates through the travel service or the related service agency;
5) Because the free independent travel has no tour leader and national guide, the service for it is
more difficult.
与团队旅游相比,散客旅游具有哪些特点?
答:(1)预定期短;(2)规模小;(3)批次多;(4)要求多;(5)变化大。
散客旅游与团队旅游的区别表现在哪些方面?
答:(1)旅游方式不同:旅游团队行程由旅行社安排,散客的行程则是自行安排；(2)人数不同:旅游团队一般是10人以上,散客则是10人以下；(3)服务内容不同:团队服务按计划进行,散客旅游的随意性较强；(4)付款方式和价格不同：团队旅游费用在出游前一次付清，散客旅游则是零星现付；（5）服务难度不同：散客旅游没有领队和全陪，服务难度更大。
31. What is the tourist’s psychological心理的status at the beginning of traveling?
Seek for safety and newness.
游客在旅游活动不同阶段的心理主要有哪些？
答：（1）旅游初期阶段：求安全心理、求新心理；（2）旅游中期阶段：懒散心态、新全心理、群体心理；（3）旅游后期阶段：忙于个人事务。
32. What is the tourist’s psychological status in the midd le of traveling?
Idleness psychology; psychology for seeking perfection; colony 群体psychology.
33. What is the tourist’s psychological status at the end of traveling?
Being busy with personal affairs.
34. What is the trend of tour guide service?导游服务的趋势？
1) High-intellect guide content;导游内容的高知识化；
2) Scientific guide measure;导游手段的科技化；
3) Varied guide styles.导游方式的多样化。
35. What are the four styles of question and answer method for the guide?
导游人员运用问答法的四种形式？
1) The guide asks the question and answers by himself;
2) The guide asks the question and the tourist answers;
3) The tourist asks the question and the guide answers;
4) The tourist asks the question and answers by himself/herself.
36. What are “ the four treasures of traveling”?旅游活动中的旅游四宝是指什么？
Fan; umbrella; glasses and sun helmet（太阳帽）.
37. What do the letters F, C, Y, K refer to in the international air transport?
国际航空中，英文字母表示的客舱等级？
1) F= first class;
2) C= business class;
3) Y= economy class;
4) K= thrift （[θrift] 节俭）class.平价舱。
38. What are the types of China’s passport?中国护照的种类？
1) Diplomatic[,dipl?'m?tik] passport;外交护照
2) Business passport;公务护照；
3) Common passport.普通护照。
39. What is the guide language in broad sense?什么是广义的导游语言？
1) Oral language;口头语言
2) Body language;态势语言
3) Written language;书面语言
4) Side language.副语言
40. What is the basic patterns of oral language of the guide?
1) Monologue['m?n?l?ɡ];独白
2) Dialogue.
口头语言有哪两种形式？其表达要领包含哪些方面？
答：口头语言有独白式和对话式两种基本形式。其表达要领包括（1）音量大小适度；（2）语调高低有序；（3）语速快慢相宜；（4）停顿长短合理。
41. What are the key points of oral language of the guide?
Moderate volume, tune, speed of speech and reasonable pause.
42. How to deal with the relationship with the tour leader?
1) Respect the tour leader and often consult with him if in trouble;
2) Show concern for the tour leader and support his work;
3) Give more honor to the tour leader and bring their positive factors into play;
4) Be flexible and active and grasp the initiative [i'ni?i?tiv] 主动的of work;
5) Try to gain the tourists’ support and avoi d conflict with the tour leader in a direct way.
为搞好与旅游团领队的关系，导游人员应注意哪些问题？
答：（1）尊重领队，遇事与领队多磋商；（2）关心领队，零落了其他游客；（3）多给领队荣誉，调动领队的积极性；（4）灵活应对，掌握工作主动权；（5）争取游客支持，避免与领队正面冲突。
43. How to find your group at the airport or train station?
怎样在飞机场或火车站找到所接的旅行团？
1) Show up the sign card-board硬纸牌with the group code, name of the tour escort护送者
or name of the national guide on it;
2) Stand at the eye catching place;
3) Go to ask tourists politely according to their nationalities feature, number of the tourists in
the group, the group flag, sign, tag, etc.
44. What should a tour guide do after he/she has met the tour group?
导游在导游接到客人后应该做什么？
1) Collect the luggage together with the tour escort, national guide and the porter搬运工人;
2) Make sure that no luggage has been lost or damaged. Then leave the luggage to
the porter and have the luggage sent to the hotel;
3) Take the tour group to the bus and help them get on.
45. What should a tour guide do when the tourists arrive at the hotel ?
游客抵达酒店时导游应该作什么？
1) Help them check in; ( fill in the forms; get room keys, etc.)
2) Introduce the hotel facilities (the location of the restaurant, elevator, cashier, business
centre, post office, etc.);
3) Note down the room numbers of the tour escort and the national guide;
4) Inform the tourists of the itinerary just for the day or the next day;
5) Arrange morning call for the tourists and tell the bellboy to deliver the luggage to their
rooms;
6) Check and discuss the itinerary[a?'t?n?,reri:,]行程in detail with the tour escort.
46. What should a tour guide do after the tour group arrives at the airport or railway station before
departure?在游客抵达机场或火车站后离开前，导游员应该做什么？
1) Get in contact with the porter soon after arrival;
2) Check and get the airline tickets, the boarding cards and the baggage tags from the porter’s
hands. And hand in them to the national guide or tour leader(if there is no national guide);
3) Remind the tourists to pay the airport construction fee or airport tax;
4) See them off until the means of transportation is gone. For the outbound开往外地的，开
往外国的group (international group), the tour guide can leave the airport after the tourists enter the separate area.
47. Being a tour guide, how would you take care of the aged tourists?
作为导游员，接待高龄游客应注意什么问题？
1) Slow down walking speed and speaking speed;
2) Answer their questions patiently;
3) To prevent the aged tourists from getting lost, the tour guide should keep telling them the
parking lot of the tour bus, the tour route in the scenic spot, etc.
4) Tell the aged if anyone does get lost, stay there until the tour guide comes to get him/her;
5) Don’t hurry them up during the tour; let them often have a rest when they feel tired.
接待高龄游客应注意哪些问题？
答：（1）妥善安排日程；（2）做好提醒工作；（3）注意放慢速度；（4）耐心解答问题；（5）预防游客走失。
48. What should a tour guide do when taking disabled or handicapped tourists?
在接待残疾游客时，导游员应该注意哪些问题？
1) Make careful preparations for the disabled tourists. For instance, prepare a wheelchair; ask
for a spacious宽敞的bus; and go inside the Arrival Hall of the airport to meet them if
necessary;
2) Choose a tour route with less or non steps in the scenic spot;
3) Arrange the dining hall on the first floor;
4) Let the deaf-mute聋哑者tourists sit in the front seat of the bus so they can read your
body language;
5) Try to let the blind tourists touch the things wherever possible.
49. What should a tour guide do when he takes a religious group?
在接待宗教旅游团体时，导游员应该注意哪些问题？
1) Carefully study the religious policy of our country;
2) Make preparations in advance. For instance, what religion do the tourists believe? Which
church do they want to go? When does the church open? Where is the location of the
church? etc.
3) Satisfy their specific demands. For instance, certain restaurant, certain meal, or even
certain time for those religious people.
50. How to extend the farewell speech?怎样致欢送辞？
1) Look back on the sightseeing activities in the past few days and express your appreciation
to the tourists for their support and good cooperation;
2) Express that you cherish the cordial热诚的friendship with them and tell them that you
are going to miss them after departure, and let them know that having been their tour guide
is a memorable experience that you will remember forever;
3) Ask them for their opinions and suggestions and let them know that their opinions and
suggestions will help improve your work in the future;
4) Take this opportunity to express your apology for anything unsatisfactory during their
stay;
5) Wish all of the tourists a pleasant journey to the next city and happy stay in China. If the
tourists are about to leave China, wish them good luck and convey best regards to their
families and their relatives, and tell them that they are welcome to come back again.
51. How to help a tourist extend his/her visa?怎样帮助游客延长签证？
1) Get the document（证明）with a reasonable explanation from the local travel service;
2) With the document from the travel service, passport and group visa, he/she has to go to the
local Authorized Public Security Bureau and go through some formalities for separating
his/her visa from the group visa and extending his/her visa;
3) The tourist has to pay all the extra expenses.
52. In which situation should a tour guide stop a tourist from taking activities on his/her own?
在什么情况下，导游应阻止客人进行自由活动？
1) On the day when the group is going to leave for another destination;
2) For those complicated places and dangerous places;
3) Attention：
a. Don’t ride a bicycle on his/her own;
b. Don’t have a boat ride on his/her own;
c. Don’t swim in those prohibited swimming areas;
d. Don’t go to those complicated places, dangerous places as well as those areas off limits
（禁止进入的）for foreigners.
53. What should a guide do to prevent tourists from getting lost during sightseeing?
1) Spare no efforts to keep reminding the tourists to take the hotel card with them if they
leave the hotel on their own; remember the tour bus number during the sightseeing;
remember the parking lot; departure time, etc.
2) Each time on the bus in the morning, remind the tourists of the schedule in the morning
and in the afternoon separately. When arriving at a scenic spot, the guide should make sure that they all know the tour route, the exact time of staying at this scenic spot, the coach
number and the parking lot;
3) Keep counting the tourists whenever you move to another scenic spot, just to make sure
that no one is missing;
4) Act in close coordination with the national guide and the tour escort. Being a local guide,
you ought to walk in front of the group with a flag or group sign holding in the hand. Let
the national guide and tour escort walk at the back just to make sure that no one gets lost;
5) Put more efforts on good language and wide knowledge. The guiding in the scenic spot
should be vivid and interesting enough to attract the tour ists’ attenti on.
如何预防游客走失？
答（1）做好提醒工作；（2）做好各项活动的安排和预报；（3）时刻和游客在一起，经常清点人数；（4）地陪、全陪和领队应密切配合，做好旅游团的断后工作；（5）导游又要以高超的导游技巧和丰富的讲解内容吸引游客。
54. Which aspects does the cultural character of tour guide’s service display on ?
导游服务的文化性表现在哪些方面？
1) The tour guide’s service is an important channel to disseminate [di'semineit]传播the culture;
2) The tour guide’s service is a media of aesthetic appreciation 美学欣赏and seeking knowledge.
55. What are the common types of tourists’ individuality characteristics?
游客的个性特征一般分为哪几种类型？
The lively（活泼的）style; the steady（稳重的）style; the irritable ['?r?t?b?l]（急燥的）style; the melancholy ['mel?nk?li]（忧郁的）style.
56. From which aspects should the tour guide instruct the tourist correctly to view the scenery and
enjoy the beauty?
1) Transmitting the correct aesthetic[i:s'θetik]appreciation 美学欣赏information ;
2) Analyzing the tourist’s aesthetic appreciation feeling;
3) Stimulating 刺激the tourist’s imagination thinking;
4) Grasping flexibly the method to view the scenery and enjoy the beauty.
导游人员从哪些方面去正确引导游客观景赏美？
答：（1）传递正确的审美信息；（2）分析游客的审美感受；（3）激发游客的想象思维；(4)灵活掌握观景赏美的方法。
57. Which aspects is the tour guide’s vision (sight) composed of? How many methods does the
application of vision have?
A: The tour guide’s vision is mainly composed of three aspects which are the change of pupil瞳孔, the length of vision contact and the angle of vision contact.
B: The application methods of vision mainly include:
1)The joint of vision;
2)The movement of vision;
3)The distribution of vision;
4)The unification统一of vision and explanation.
导游员的目光有哪些方面组成？运用目光的方法有哪些？
答：导游员的目光由瞳孔变化、目光接触的长度和目光接触的向度组成。导游员运用目光的方法主要：（1）目光的联结；（2）目光的移动；（3）目光的分配；（4）目光与讲解的统一。
58. What’s the method of stressing the main points? Which aspects does the tour guide generally
have to highlight when he explains?
A: The method of stressing the main points refers to stress the knowledge of some aspect and not to stress all things when the tour guide explains.
B: When the tour guide explains, generally he must stress the following aspects:
1)The unique points of the scenic spot;
2)The representative典型的landscape典型的风景;
3)The content the tourist is interested in;
4)The most important point of something and some place.
什么是突出重点法？导游讲解时，一般要突出哪些方面？
答：突出重点法就是做导游讲解中不面面俱到，而是突出某一方面的导游方法。
导游讲解时一般要：（1）突出景点的独特之处；（2）突出具有代表性的景观；（3）突出游客感兴趣的内容；（4）突出“……..之最”。
59. What’s the subjective reasons that no guide comes to meet them when the tourists arrive?
1)The tour guide hasn’t done his work carefully, e. g. he hasn’t read the travel plan carefully;
2)The tour guide hasn’t arrived at the meeting place ahead of time according to the ruled
time;
3)The tour guide hasn’t read the modified record改进的记录;
4)The tour guide has n’t checked the modified flight timetable;
5)The tour guide hasn’t chosen the proper place to meet the tourists with the reception logo
接待牌.
造成漏接的主观原因有哪些？
答：（1）工作不细致，没有仔细阅读接待计划；（2）没有按规定提前到达接站地点；（3）只读接待计划，没有看变更计划，还按原计划接团；（4）没有查阅新的时刻表；（5）导游接站时的地点不当。
60. What’s the difference between the formal guide certificate 正式导游证and the temporary
guide certificate临时导游证?
1)The prerequisite[pri:'rekw?z?t]先决条件conditions are different in obtaining the formal
certificate. The formal guide needs to pass the guide qualification test and apply for the formal guide certificate from the tour administrative department after he obtains the guide
qualification certificate. The temporary guide needn’t obtain the guide qualification certificate.
2)The demands for language ability are different. The formal guide is not limited by language
ability. While the temporary guide must be the person who grasps some specific language and owns some special language ability and is urgently紧急的needed by the travel agency which hands in the application to the tour administrative department. Otherwise the temporary guide can’t apply for the temporary guide certificate.
3)The application procedures are different. The formal guide certificate must be applied by
the tour guide himself; while the temporary guide certificate must be applied by the travel agency according to its needs.
4)The terms of validity [v?l?d?t?]（有效期）are different. The term of validity of the formal
guide certificate is three years and the tour guide may apply for changing a new one after the formal guide certificate expires [iks'pai?]（期满）; while the term of the temporary guide certificate is no more than three months and it can’t be postponed延期after it expires. If the travel needs to engage a temporary guide, it must handle the application procedures again.
正是导游证与临时导游证有何区别？
答：（1）取得导游证的前提条件不同。（2）对语言能力的要求不同。（3）申领程序不同。（4）有效期限不同。
61. How to prevent the public security accidents?
1) When the tourists check in the hotel, the tour guide should suggest the tourists store the
valuables in the safe box of hotel, and don’t take lots of cash with them or leave lots of cash in the room of hotel;
2) The tour guide should remind the tourists not to tell strangers their room number or let
strangers enter their room, and lock the door when they come in and go out of the room;
3) The tour guide should remind the tourists not to change foreign currency with the private,
and explain the foreign exchange regulations of our country to them;
4) When the tourists leave the tourist coach, the tour guide should remind the tourists not to
leave behind their credentials or valuables, and he must also remind the driver to lock the coach door, close windows and not to go away too far;
5) When the tourists join the activity in the scenic spot, the tour guide should stay with the
tourists all the time and pay attention to the environment, and remind the tourists to take care of their own belongings at any time;
6)When the coach travels on the way, the tour guide and driver should not stop to let the
others to take a lift; if the unidentified person blocks the coach, the tour guide should remind the driver not to stop the coach.
如何做好治安事故的预防？
答：（1）建议游客将贵重财物存入饭店保险柜，注意保管好自己的财物；（2）提醒客人不要将房号告诉陌生人；不让陌生人和自称维修人员随意进入房间；进入房间要锁好门。（3）提醒客人不要与私人兑换外币。（4）下车后提醒客人带好贵重物品，提醒司机关好车窗，不要离车太远。（5）在景点活动时，要始终与游客在一起，随时清点人数。（6）汽车行驶途中，有人拦车，提醒司机不要停车，不让陌生人搭车。
《中华人民共和国安全生产法》（修订版）知识竞赛 试题 一、单项选择题（共70题，每题1分） 1、《安全生产法》的修改应由（）进行： A.国家安全生产监督管理总局 B.国务院安全生产委员会 C.全国人民代表大会及其常务委员会 D.国务院法制办 2、修改后的《安全生产法》一般由（）讨论通过并正式施行： A.国家安全生产监督管理总局 B.国务院安全生产委员会 C.全国人民代表大会或其委员会、常务委员会 D.国务院法制办 3、以下不属于本次《安全生产法》修改总体思路的是（） A.强化依法保安 B.落实企业安全生产主体责任 C.强化政府监管 D.强化安全生产责任追究 4、关于《安全生产法》的立法目的，下列表述不准确的是: A.加强安全生产工作 B.防止和减少生产安全事故 C. 推动经济社会跨越式发展 D.保障人民群众生命财产安全 5、《安全生产法》确立了（）的安全生产监督管理体制。 A.国家监察与地方监管相结合 B.国家监督与行业管理相结合 C.综合监管与专项监管相结合 D. 行业管理与社会监督相结合 6、关于安全生产工作的机制，表述错误的是（）： A.政府监管 B.生产经营单位参与 C.行业自律 D.社会监督 E.员工参与 7、对生产经营单位开展安全生产标准化工作，新的安全生产法的态度是（）： A.提倡 B.强制 C. 鼓励 D.原则性要求 8、除（）外，以下关于安全生产方面的要求，生产经营单位必须履行： A.安全生产法律法规、行政规章 B.国家、行业或地方安全标准 C.地方政府安全监管方面指令 D.行业安全生产自律公约 9、工会在生产经营单位安全生产方面的职权表述正确的是（）： A.验收劳动防护用品质量并监督发放 B.对生产经营单位的违法行为，可以组织员工罢工 C.监督企业主要负责人安全承诺落实情况 D.通过职工代表大会可以决定企业的安全生产决策 10、作为生产经营单位，其主要负责人不包括（）： A. 法人代表 B. 分管负责人 C. 安全管理机构负责人 D. 外设机构负责人 11、《安全生产法》对（）的安全生产工作任务、职责、措施、处罚等方面做出了明确的规定。 A. 各级行政机关及其安全生产监督管理部门 B. 各级行政机关及其生产经营单位主要负责人 C.各级人民政府及其安全生产监督管理部门 D. 各级人民政府及其生产经营单位主要负责人 12、《安全生产法》之所以称为我国安全生产的基本法律，是就其在各个有关安全生产法律、法规中的主导地位和作用而言的，是指它在安全生产领域内具有（），主要解决安全生产领域中普遍存在的基本法律问题。 A. 适用范围的基本性、法律制度的广泛性、法律规范的概括性 B. 适用范围的广泛性、法律制度的概括性、法律规范的基本性 C. 适用范围的概括性、法律制度的基本性、法律规范的广泛性 D. 适用范围的广泛性、法律制度的基本性、法律规范的概括性 13、依据《安全生产法》的规定，除须由决策机构集体决定安全生产投入的之外，生产经营单位拥有本单位安全生产投入的决策权的是（）：
研究探索型实验有利于挖掘学生的潜力，培养其创造思维能力，是由学生按照自己所掌握的资料、内容进行方案设计并进行实验操作，进而对会计信息的生成过程、会计信息的结果进行分析和总结。这种实验模式适用于综合实验。本科会计专业与高职高专等职业技术教育的一项重要区别是本科会计实验中，除了强化学生的实践能力外，还要注意培养学生的研究能力，财经类院校本科会计专业会计实验教学体系要根据人才培养目标及会计人才市场导向，构建多层次、多角度、综合化、全方位的会计实验教学体系。以才能提升学生的实践能力，增强其适应能力，为社会各界输送合格的会计人才。 参考文献：［１］杨光．会计学专业本科会计综合模拟实验模式探讨［Ｊ］．中国管理信息化，２００６，（３）．［２］张静伟．构建规范化会计实验教学体系及其实施模式的思考［Ｊ］．会计之友， ２００７，（６上）．２０１２年第·１２期太原城市职业技术学院学报 Journal of TaiYuan Urban Vocational college 期 总第１３７期Ｄｅｃ２０１２[摘要]近年来，导游人员资格考试中的英语类考生数量逐年递增，但是获证率较低，其主要原因在于口 试成绩较差，本文以山西省导游资格考试为例，基于导游人员资格考试英语口试方案，针对口试 中暴露出的问题，提出关于旅游英语教学的建议。 [关键词]英文导游口试； 旅游英语；教学[中图分类号]G423[文献标识码]A [文章编号]１６７３－００４６（２０１２）１２－０１２７－０２从山西省英文导游口试谈旅游英语课程教学 王 （太原旅游职业学院，山西太原０３０００６） 旅游业的蓬勃发展催生了旅游市场的繁荣，入境旅游人数的迅速攀升导致外语导游人才紧缺。以山西省为例，近年来英语类导游考生数量剧增，但是获证率较低。 大约７０％的外语类考生不能通过口试。参加英语类导游考试的考生大部分来自于高职院校的旅游英语专业，因此，旅游英语教学的成功与否直接影响到英语导游人才的培养质量。一、山西省２０１２年全国导游人员资格考试英语类 口试方案介绍 英语类导游口试采取室内模拟讲解形式。考核项目 包括景点讲解、专题讲解、语言表达、服务规范、礼貌礼仪、口译、综合知识问答，分值比例为６∶４∶４∶２∶１∶２∶１，总分１００分。其中，景点讲解１０分钟、专题讲解５ 分钟、口译及综合知识问答５分钟，共２０分钟。景点讲解涉及两条线路，即古建宗教游和晋商文化游，每条线路包括４个旅游景点，考生任选其中一条游线；专题讲解的内容是在题库中本人随机抽取一题；口译及综合知 识问答是在题库中由考官随机各选取一题。今年英语口试方案的内容、形式以及分值比例较往年相比：景点讲解、专题讲解、语言表达方面的分值加大。这说明旅游行业要求英语导游从业人员具有良好的景点和专题讲解能力、英语听说表达能力和翻译能力，懂得服务规范和礼貌礼仪，这为旅游英语的教学提出了新的要求。二、景点讲解环节中出现的问题１．不熟悉英文导游词，冷场现象频出由于考生对导游词的熟悉程度不够，讲解时常出现语言中断、知识性错误及弃考的现象。具体表现为：讲完一句突然忘记了下一句，需要回想中文，继而接着讲解，某考生在１０分钟的讲解中此现象发生８次；有的考生在现场讲解中出现了知识性错误，或将朝代记错，或将景点顺序打乱，或将历史人物混淆等等；有的考生心存侥幸，只准备一、两个景点的英文导游词，在考试时如果抽不到自己准备的景点便放弃考试。２．机械背诵导游词，缺乏讲解技巧尽管一些考生对导游词的熟悉程度较高，但是由于缺乏驾驭语言的能力，导致在考场上照本宣科，逐字逐句地背诵导游词，缺乏讲解技巧，相应的体态动作和表情也不可能自然展现。最直观的感觉就是在背诵景点的英文介绍，枯燥无味，毫无感染力可言。一旦考官提问或打断其思路，这类考生便不能继续讲解下去。３．缺乏跨文化交际能力，出现翻译错误考生在准备英文导游词时，直接将中文讲解词拿来翻译成英文，不推敲、 不思考外国游客的语言习惯，忽略!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ［３］任秀梅，赵晓华，杨权力．会计实验教学体系的构建研究［Ｊ］．北方经贸，２００５，（１０）．［４］贺茂清．ＷＴＯ与中国会计［Ｍ］．北京：经济科学出版社，２００２．［５］万韬略．培训对中国会计行业发展的重要性［Ｍ］．北京：经济科学出版社，２０００．［６］郭强华，涂江红．师生观念大碰撞：会计教育改革［Ｊ］．财务与会计，２００２， （１１）．［７］阎达五，王化成．面向２１世纪会计学系列课程及其教学内容改革的研究［Ｊ］．会计研究，１９９８，（９）． ［８］王晓东，田利军，高建立．基于科学发展观的现代会计学构建［Ｊ］财会通讯， ２００９，（２下）．［９］李蕊爱．积极探索会计专业实践性教学的有效途径［Ｊ］．中国高等教育，２０１１，（１９）． 127··
2019年导游证考试《导游业务》教材章节精华：导游 员 导游员 1.未受旅行社委派的，不能私自接待旅游者。导游人员的主要业 务是旅游者的接待。 2.取得导游资格证书者，经与旅行社订立劳动合同或在导游服务 公司登记，可持所订立的或登记证明材料，向省、自治区、直辖市人 民政府旅游行政管理部门申请领取导游证。 3.按业务范围划分，导游员分为海外领队、全程陪同导游人员、 地方陪同导游人员和景点景区导游人员。 4.海外领队和全程陪同导游人员的主要业务是实行旅游活动的组 织和协调。 5.按职业性质划分，导游人员分为专职导游人员和兼职导游人员。 6.按导游使用的语言划分，导游人员分为中文导游人员和外语导 游人员。 7.按技术等级划分，导游人员分为初级导游人员、中级导游人员、高级导游人员和特级导游人员。 8.导游人员必须心体健康，包括身体健康、心理平衡、沉着冷静、思想健康四个方面。 9.带团旅游期间，导游人员不随身携带内部文件，不向游客谈国 家及商业机密和秘密，不谈及旅行社内部事务及旅游费用。 10.导游人员不得擅自增加、减少旅游项目成者中止旅游活动。 11.导游员有权拒绝游客提出的侮辱其人格尊严或者是违反其职 业道德的不合理要求。
12.导游证的有效期限为3年。导游证持有人需要在有效期满后 继续从事导游活动的，理应在有效期限届满3个月前，向省、自治区、直辖市人民政府旅游行政管理部门申请办理换发导游手续。临时导游 证有效期限最长不超过3个月，并不得展期。 13.导游员良好思想品德表现在爱国敬业、道德优良、敬业爱企、情操高尚、遵纪守法。 14.在导游人员的条件中，丰富的知识是搞好导游工作的前提， 预言书导游人员服务的工具，政策法规是导游人员工作的指针，仪容 仪表是导游人员的外在表现。 15.导游人员不得游而不导，不擅离职守不懒散松懈，不本位主义，不推诿责任。 16.导游人员不得以明示或暗示的方式向游客索要小费，不准因 游客不给小费而决绝提供服务。 17.热爱祖国，热爱社会主义，这是中国合格导游员的首要任务。 18.有一种导游员是以导游工资为主要职业，但又不是旅行社的 正式员工，一般挂靠在导游管理中心(或翻译导游公司)等单位，同时 为若干家旅行社服务。这种导游员既不是专职导游员，又不是兼职导 游员，其称为“自由职业导游员”，这种类型导游的数量在近几年呈 明显的上升趋势。 19.在履行游览中，遇到可能危机游客人身安全的紧急情况下， 经征得多数游客同意，能够调整或者变更接待计划，但理应立即报告 旅行社。 20.导游员纪律和守则中规定，导游员饮酒量不要超过自身酒量 的三分之一。
英语趣味知识问答(含答案) 英语趣味知识问答 1. I have cities, but there are not any houses in them. I have forests, but not any trees in them. I have rivers, but there is not any water in them. What am I? 2. What room has no walls, no doors, no windows and no one to live in? 3. What has two legs but can not walk? 4. What kind of dog never bites? 5. Why are the letter G and letter S in "gloves" close to each other? 6. What does everybody do at the same time? 7. If you are facing east and take ten steps forward, then right and take three steps backward, then turn round and take five steps forward, and then turn left, and take two steps forward, which direction are you facing ? 8. There are three men on a train. Mr. A speaks English and Chinese. Mr. B speaks French and English. Mr. C can only talk with Mr. A. What language does Mr. C speak? 答案:1. map 2. mushroom 3. compass 4. hotdog 5. Because there is love between them! 6. Grow old! 7. West 8. Chinese 英语趣味知识译文:
导游资格考试导游业务知识点大全 1.导游服务发展的主要特征 答：从导游服务的社会属性来说，它从社会中的一件偶然行为发展成为一种社会行为，即从非职业性发展为职业性。 从导游服务的内容来说，导游人员的工作从为游客当向导与发展成为向导与讲解相结合，最后发展到向导、讲解、与生活照料或开车集于一身。 从导游服务的类型来说，从单纯地依靠导游人员的体能发展到体能与图文声像相结合，现代导游服务中，导游人员的口头讲解与图文声像结合的基础是科学的进步。 从导游服务的语种来说。现已从单一语种发展为多语种。随着旅游活动的进一步开展，导游人员队伍必须由会多语种的人员组成。 2.未来导游服务的发展趋势是什么? 答：导游内容的高知识化，导游服务是一种知识密集型的服务，在未来社会，人们的修养更高，对知识的更新更加注重，文化旅游、专业旅游、科考旅游的发展，将对导游人员提出更高的知识要求; 导游手段的科技化，随着科学技术的发展，将会右越来越多的、先进的科技手段运用到导游服务工作中来，这些先进的技术能在游客游览前或游览过程中引导游客参观游览，起到深化实地导游
讲解和以点带面的作用，从而成为高右工作中不可缺少的辅助手段。 导游方法的多样化，随着旅游活动多样化趋势的发展，尤其是参与性旅游活动的兴起和发展，要求导游人员随之变化其导游方法。未来导游人员不仅是位能说会道、能唱会跳，多才多艺的人，还要能动手，有强壮的体魄、勇敢的精神，与游客一起回归大自然，参与绿色旅游活动，甚至去探险。今后的导游方法将越来越多，导游人员不仅要熟练地运用各种导游讲解方法，还要掌握各种参与旅游活动的方法。 3.中国导游人员在进行涉外导游服务过程，其一举一动都在有意无意地宣传着中国。请问，导游人员在涉外宣传中应如何做? 答.作为社会主义中国的导游人员，在进行涉外导游服务时，应有鲜明的政治立场，并遵循积极主动、因势利导、实事求是、保守秘密、不卑不亢的原则，努力将对外宣传寓于导游讲解、日常交谈与服务、和游览娱乐中，不失时机地宣传中国。 4.为什么说导游服务具有复杂多变的特点? 答：(1)导游服务工作对象复杂多变。导游工作的对象是游客，他们来自不同的地方，由于国籍、民族、职业、性别、年龄、宗教信仰和受教育情况的不同，致使其性格、习惯、爱好等表现出千差万别。 (2)游客的需求是多种多样的。导游服务的内容是综合性的，而游客在游览活动过程中的需求由于游客自身及环境的不同需求
趣味英语知识竞赛所有 题 Document serial number【KKGB-LBS98YT-BS8CB-BSUT-BST108】
2012----2013学年香莲乡中学第一届 趣味英语知识竞赛题型 比赛的题型: 1.脑筋急转弯 2.抢答题 3.大家来PK 4.默契大考验 第一环节: 脑筋急转弯 每组有5道题，参赛队首先抽签决定所答题的题号。（每题100分，每小组共120秒的答题时间答对得分，所得分数计入本组；答错不扣分） can't be used until it's broken 2. What always goes up and never goes down (什么东西只升不降) D. plane 3.中号衣服的标志是 A. S C. M B. L D. Y 4.我们每天上学，__放学。我们热爱我们伟大的祖国。 A . am, pm, USA B . am, pm, PRC C . pm, am, UK D . pm, am, PRC is a fat cat（引申义）. A 它是一只肥胖的猫 B 他是一个大亨 C 他爱说大话 D 他非常懒惰 B1.英语字母中的大写形式有三笔完成，小写形式由两笔完成的是____和—— A. E, N B . F, I C . H, F D. F, X 2. What is yours but is used by others more than by yourself A. Your book B. Your name C. Your pen D. Your money is the most hard（硬） part of the human body A Tooth B nail C skull 4. She ___ a excellent girl. A. is B. are D. not 5. He is the black sheep of the family. a) 害群之马 b) 老黄牛 c) 黑马 d) 领头羊 C1. Which day is Tree Planting Day A. B. May. 12 C. D. May. 14 are eaten at _______. Festival B. Dragon Boat Festival C. Children’s Day D. Chinese New Year’s Day
百科知识竞赛试题 (100道及答案) 试题说明：本试卷共有100题，均为单选题，每题1分，答错不扣分，未作答不计分 1、奥林匹克运动会的发源地是:(B) A古罗马 B古希腊 C古代中国 D古巴比伦 2、"发展体育运动,增强人民体质"是我国哪位领导人的题词?(A) A毛泽东 B周恩来 C邓小平 D贺龙 3、我国最早在奥运会上夺金牌的是哪位运动员?(B) A李宁 B许海峰 C高凤莲 D吴佳怩 4、咖啡的故乡是哪里?(D) A亚洲 B美洲 C大洋洲 D非洲 5、我国少数民族分布最多的省份是:(C) A广西 B、西藏 C云南 D、四川 6、世界上最长的运河是哪一条?(A) A中国京杭大运河 B、苏伊士运河 C巴拿马运河 7、被称为"画圣"的古代画家是:(A) A吴道子 B、顾恺之 C韩干 D、张择端 8、我国发现最早的纸币是在哪个时期?(B) A唐朝 B、宋朝 C元朝 D、明朝 9、神话《白蛇传》中"白娘娘盗仙草"盗的是:(C) A人参 B、冬虫夏草 C灵芝 D、田七
10、我国最大的瀑布"黄果树瀑布"位于哪个省?(B) A湖南 B、贵州 C四川 D、江西 11、山东山西的"山"是指:(B) A泰山 B、太行山 C沂蒙山 D、恒山 12、下列河流哪一条是世界流程最长:(A) A尼罗河 B、长江 C亚马孙河 D、密西西比河 13、史书《资治通鉴》是属于哪一类体例的历史?(C) A纪传体 B、纪事本末体 C编年体 D国别体 14、著有"农村三部曲"的著名作家是:(B) A巴金 B、茅盾 C郭沫若 D、欧阳山 15、铅笔有硬软之分,用英文字母来表示,下列符号相比哪个表示较硬:(A) A"H" B"HB" C"B" D、"2B" 16、"天下兴亡,匹夫有责"是哪位思想家的名言?(B) A黄宗羲 B顾炎武 C王夫之 D、王充 17、、“信天游”是民歌的一种属山歌性质，曲调纯朴、高亢、悠长、节奏自由、你知道它流行于哪一带地方吗?(C) A、华北 B、西南 C、陕北 D、北京一带 18、唐代诗人有称“诗圣”的杜甫“诗仙”的李白等，你可知道被人颂称“诗魔”的是谁?(A) A、白居易 B、王维 C、刘禹锡 D、李商隐 19、"红娘"是哪部作品中的人物?(A) A《西厢记》 B《红楼梦》 C《红色娘子军》 D《红灯记》 20、我国煤炭资源主要集中在哪些省市?(B)
2018年《导游业务》模拟考试题 （题型、题量完全与2018年导游业务大纲及教材配套） 一、判断题(在每小题后面的括号内填入判断结果，正确的用“√”表示，错误的用“×”表示。每小题0.5分，40题，共20分) 1.旅游职业道德不仅是每个导游人员在工作中必须遵循的行为准则，而且也是人们衡量导游人员的职业道德行为和服务质量的标准。 2.海啸通常由震源在海底下100公里以内，里氏震级6.5级以上的海底地震引起。 3.旅游投诉者的心理主要有三种：求尊重、求发泄、求补偿。 4.在用餐时，餐巾应该挂在胸前，可以用来擦嘴，但不可以用来擦鼻子。 5.旅游行业核心价值观中“游客为本”是旅游行业服务社会的精神内核，解决的是“旅游发展怎么做”的理念问题。 6.当外国游客会见中国人，地陪充当翻译时，应注意不要喧宾夺主，翻译中要忠于原话，尽可能与讲话人风格保持一致，对于客人言语中的不妥之处，要适时提醒纠正。 7.游客在旅途中会出现疲劳和懒散的状态，全陪应保持良好的精神状态，制造愉快宽松的旅途氛围，使原本单调枯燥的旅途生活变得丰富快乐。 8.在境外旅游的过程中，全陪应与接待社导游人员密切合作，积极妥善处理各项问题和事故，维护游客的合法权益。 9.财物特别是贵重物品被盗是治安事故，导游人员须立即向公安部门和保险公司报案，协助有关人员查清线索，力争破案，找回被窃物品，挽回不良影响。 10.旅游者酗酒，不听劝告、扰乱社会秩序、侵犯他人、造成物质损失者必须承担一切后果，直至法律责任。
11.交通事故处理结束后，导游人员最好独立提交事故报告，报 告要力求详细、准确、清楚。 12.为了防范发生治安事故，游客入住饭店时，导游人员应建议 游客将贵重财物存入饭店保险柜，不要随身携带大量现金或将 其放在客房内。 ( ) 13.在旅游过程中万一发生火灾，在等待救援时，应摇动色彩鲜 艳的衣物呼唤救援人员。 14.由于客观原因需要变更计划和日程时，导游人员要认真分析 形势，对问题的性质、严重性和后果做出正确判断。 15.为了预防错接事故，导游人员应认真逐一核实旅游客源地派 出方旅行社的名称，旅游目的地组团旅行社的名称，旅游团的 代号、人数、领队姓名、下榻饭店等。 16.导游人员要善于在双向传播中把握语言的灵活性，与游客谈 话时要能够听话听音，随机应变，就地取材引出新的话题。 17.在导游服务过程中，导游人员对游客进行劝服一定要根据事 实讲明道理。 18.导游人员在接待信奉宗教的游客时，向客人宣传无神论时应 正面宣传，讲究礼貌，要求同存异，不强加于人。 19.当某一地的旅游活动被迫取消时，导游人员选定替代原景点 的新景点后，要以精彩的介绍、新奇的内容和最佳的安排激起 旅游者的兴趣，使新的安排得以实现。 20.导游服务的根本是满足游客的需要。 21.旅游景区讲解员是指受旅游景区委派或安排，为游客提供旅 游景区导游讲解的专职人员。 22.导游语言的语调表达中，降调表示肯定、激动、惊叹和赞许。 23.伸出食指向下弯曲，在墨西哥表示“钱”，在日本表示“偷窃”，在东南亚表示“死亡”. 24.美国人开朗、随意、踏实、勤奋；意大利人热情、热爱生活。
纪念中国共产党成立90周年党史知识竞赛试题 一、单项选择题(共50题) 1、标志着中国新民主主义革命开端的历史事件是()。 A、新文化运动 B、五四运动 C、中国共产党成立 D、五卅运动 2、1921年7月23日至8月初，中国共产党第一次全国代表大会先后在( )召开。 A、上海、嘉兴 B、上海、天津 C、北京、上海 D、北京、广州 3、第一次明确提出彻底的反帝反封建民主革命纲领的会议是( )。 A、中共一大 B、中共二大 C、中共三大 D、中共四大 4、第一次国共合作正式建立的标志是( )。 A、国民党第一次全国代表大会的召开 B、中共三大的召开 C、黄埔军校的建立 D、北伐战争的开始 5、标志着中国共产党开始独立领导革命战争和创建人民军队的事件是( )。 A、秋收起义 B、广州起义 C、南昌起义 D、百色起义 6、“政权是由枪杆子中取得的”这一论断是毛泽东在( )提出的。 A、八七会议上 B、古田会议上 C、反“围剿”斗争中 D、井冈山斗争中 7、( )从组织上确立了党对军队的绝对领导，为建立一支无产阶级领导下的新型人民军队奠定了基础。 A、井冈山会师 B、工农武装割据 C、三湾改编 D、中共六大
8、红军长征途中召开的( )，开始确立了毛泽东在党中央和红军的领导地位，挽救了党、挽救了红军、挽救了中国革命，成为党的历史上一个生死攸关的转折点。 A、古田会议 B、遵义会议 C、黎平会议 D、两河口会议 9、1935年12月，中共中央在( )上确定了抗日民族统一战线的策略方针。 A、八七会议 B、洛川会议 C、瓦窑堡会议 D、十二月会议 10、1937年( )事变爆发，全面抗战由此开始。 A、九一八 B、一二八 C、华北 D、卢沟桥 11、全面抗战爆发后，八路军打的第一个大胜仗是()。 A、平型关大捷 B、台儿庄战役 C、武汉会战 D、长沙大捷 12、1940年8月至12月，八路军在华北发动的()，给日军以沉重打击。 A、百团大战 B、陈庄战役 C、平型关战役 D、黄土岭战役 13、1942年5月，八路军副参谋长( )在指挥八路军总部进行反“扫荡”战斗时，不幸中弹，壮烈殉国。 A、左权 B、朱瑞 C、黄公略 D、刘志丹 14、“千古奇冤，江南一叶；同室操戈，相煎何急？”是周恩来在( )后对国民党蒋介石的控诉和回击。 A、七七事变 B、八一三事变 C、皖南事变 D、五二血案 15、抗日战争时期，被中共中央誉为“敌后模范的抗日根据地及统一战线的模范区”的是( )。 A、晋察冀抗日根据地 B、晋西南抗日根据地
脑筋急转弯 每组有5道题，参赛队首先抽签决定所答题的题号。（每题100分，每小组共120秒的答题时间答对得分，所得分数计入本组；答错不扣分） 2. What always goes up and never goes down? (什么东西只升不降？) A.book B.price C.age D. plane 3.中号衣服的标志是？ A. S C. M B. L D. Y 4.我们每天上学，__放学。我们热爱我们伟大的祖国。 A . am, pm, USA B . am, pm, PRC C . pm, am, UK D . pm, am, PRC 5.He is a fat cat（引申义）. A 它是一只肥胖的猫 B 他是一个大亨 C 他爱说大话 D 他非常懒惰 B1.英语字母中的大写形式有三笔完成，小写形式由两笔完成的是____和—— A. E, N B . F, I C . H, F D. F, X 2. What is yours but is used by others more than by yourself? A. Your book B. Your name C. Your pen D. Your money 3.what is the most hard（硬）part of the human body? A Tooth B nail C skull 4. She ___ a excellent girl. A. is B. are C.an D. not 5. He is the black sheep of the family. a) 害群之马b) 老黄牛 c) 黑马d) 领头羊 C1. Which day is Tree Planting Day? A. March.1 B. May. 12 C. March.12 D. May. 14 2.Dumplings are eaten at _______. A.Mid-Autumn Festival B. Dragon Boat Festival C. Children’s Day D. Chinese New Year’s Day 3、What is the largest living land animal? A. tiger B. lion C. elephant D. leopard(豹子） 4. 选出既能表示水果，又是颜色的单词 A. Red B. orange C. Peach D. banana 5.She read them Shakespeare, but it was casting pearls before swine. A 把珍珠丢掉 B 明珠暗投 C 买椟还珠 D 对牛弹琴 D1．An English woman will not glad when you ask her about ?
导游英语口语测试题库（108题） 对话1 作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。你拿着一块写着“史密斯”和公司名称的欢迎牌。你的对话将包括以下几点： a.问候 b.询问是否是史密斯先生带的团 c.询问相关细节 对话2 作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。你的对话将包括以下几点： a.确认客人身份 b.介绍你自己 c.介绍贵公司 d.确认行李 对话3. 作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。在确认时间以后，打电话给客房部让他们提供叫醒服务。你的对话将包括以下几点： a.相互问候 b.确认叫醒时间 c.请陪同人员通知游客 d.打电话给客房部让他们提供叫醒服务 对话4 作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。当你正在和他交谈的时候，旅游车马上就要出发了。你的对话将包括以下几点： a.在去酒店额路上，介绍你自己和旅游车 b.回答客人提出的问题 c.对酒店做大概的介绍 对话5 作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。你的对话将包括以下几点： a.介绍人口、地区、气候等 b.回答至少三个客人提出的问题 对话6 假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。你试着帮他找回来。你的对话将包括以下几点： a.安抚旅客 b.询问行李的详细信息：尺寸、颜色。材料等 c.尝试联系机场有关部门
对话7 作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。你的对话将包括以下几点： a.问候老朋友 b.确认旅游团人员的详细信息 c.检查所有客人及其行李是否存在 对话8 旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。作为当地导游和他进行对话。你的对话将包括以下几点： a.确定改变的原因 b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担 对话9 有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。你作为导游，为客人介绍中国剪纸。你的对话将包括以下几点： a.介绍中国剪纸的历史和主要特点 b.推荐一些纪念品商店 c.回答相关问题 对话10 作为旅行社的接待员，你正在和一名客人讨论旅行计划。你的对话将包括以下几点： a.询问客人对此次旅行的期望 b.对旅行安排提出一些建议 对话11 一个入境旅游团的成员在家遇到紧急情况要求退出旅行团。作为当地导游与他进行对话。你的对话将包括以下几点： a.询问退出原因 b.安抚旅客 c.告诉他如何处理相关费用 d.帮助他离开 对话12 史密斯小姐作为你们旅行团的领队，来商讨在这个城市的旅行计划。你的对话将包括以下几点： a.介绍行程中的着名景点 b.在观光方面给些意见 对话13 作为一名导游，你的客人想了解中国菜。你的对话将包括以下几点： a.介绍一些经典的中国菜 b.介绍一些当地特色小吃
第三章常见问题和突发事件的预防和处理 第一节计划变更的处理 1.旅游者要求改变活动计划和日程的处理：一般的旅游者提出要求时，地陪应婉言拒绝;领队提出这样的要求时，不能当场拒绝，根据组团社的决议或接受或婉言拒绝。 2.延长逗留时间：(1)与旅行社有关部门联系，重新落实该旅游团用餐、用房、用车安排。(2)调整活动日程，酌情增加游览景点;适当延长在主要景点的游览时间;晚上安排娱乐活动，努力使活动内容充实。(3)如系推迟离开本站，要及时通知下一站或提醒旅行社有关部门与下一站联系。 3.缩短逗留时间：(1)旅游团推迟抵达的原因①地接社应尽快退掉住房、用餐、车辆并做重新安排②确定新的接待计划1)时间许可，计划中的参观景点及其他活动都安排进去;2)时间不许可，选择有代表性的和有特色的旅游景点。(2)由于地接方面的原因，旅游团提前离京，地陪应该这样处理①旅游团一到立即与全陪、领队商量，说明情况，提出应变计划。②找适当时机向旅游团中有影响力人物说明情况，赔礼道歉，详细介绍应变计划，争取谅解和支持，然后分头做旅游者工作，立即外出游览。③地接社办理退房、退餐、退车等相关事宜，通知下一站接待社。 ④适当补偿：加酒、加菜，赠送小纪念品;若旅游者反映强烈，可由旅行社领导出面道歉。注意事项：①缩短行程，尽力不让旅游者感到损失太大;延长行程，不让旅游者感到在本地浪费时间;②在一地延长或缩短
行程超过半天，地接社要报告国内组团社，必须将行程变化的信息及时通知下一站。 4.被迫改变旅游计划：被取消当地某一活动由另一活动代替时，全陪应报告组团社，由组团社作出决定并通知有关地方接待社。 5.减少或取消一地的游览时间(超过半天)时，全陪应报告组团社，由组团社作出决定并通知有关地方接待社，以避免不必要的纠纷，甚至投诉。
知识竞赛题库及答案(个人赛)
武平县“农行杯”新《预算法》知识竞赛试题 一、不定项选择题80题，每题1分共80分。（至少有一个正确答案，多选、少选不得分） 1、我国实行几级政府预算（） A、3 B、4 C、5 D、6 2、全国预算由（）组成 A、中央预算 B、地方预算 C、一般公共预算 D、政府性基金预算 3、预算包括（） A、一般公共预算 B、政府性基金预算 C、国有资本经营预算 D、社会保险基金预算 4、一般公共预算包括（） A、中央各部门的预算 B、地方对中央的上解收入 C、中央对地方的税收返还预算 D、中央对地方的转移支付预算 5、政府性基金预算应当根据基金项目收入情况和实际支出需要，按基金项目编制，做到（）A、全收全支B、以收定支C、实收实支D、定收定支 6、政府性基金预算可以用于（） A、老城区道路改造 B、城市饮用水源污染整
治C、城镇绿化D、环境污染整治 7、各级预算应遵循的原则（） A、统筹兼顾 B、量力而行 C、勤俭节约 D、讲求绩效、收支平衡 8、新《预算法》根据2014年8月31日第十二届全国人民代表大会常务委员会（）会议通过 A、七 B 、八C、九D、十 9、我国的预算年度自（） A、2月1日起至下一年度1月31日止 B、1月1日起至12月31日止 C、4月1日起至下一年度3月31日止 D、5月1日起至下一年度4月30日止 10、下列属于一般公共预算收入的是（） A、增值税 B、消费税 C、土地出让金收入 D、转移性收入 11、一般公共预算支出按经济性质分类包括（） A、工资福利支出 B、商品和服务支出 C、资本性支出 D、其他支出 12、中央预算与地方预算有关收入和支出项目的划分、地方向中央上解收入、中央对地方税收返还或者转移支付的具体办法，由（）规定，报全国人民代表大会常务委员会备案。
Tianjin is also known as the diamond of the Bohai Gulf and the gateway to the capital of the People's Republic of China. It is one of the four municipalities, under direct administration of the central government. Tianjin is the largest open coastal city in North China, a national historical and cultural city. In 2006, Tianjin was regarded by the state council as an International port city, the economic center of North China and an ecological city. Tianjin is located along the coast of the Bohai Gulf. Surrounded by Hebei on all directions except for the sea and is bordered by Beijing to the northwest. The land where Tianjin lies today was created in historical times by sedimentation of various rivers entering the sea at Bohai Gulf. The highest point of Tianjin is 九山顶Peak on the northern border with Hebei, at an altitude of 1078 m. Tianjin features a four season, monsoon-influenced climate. Now, there are 16 county-level divisions, including 13 districts and 3 counties. 6 urban districts: Heping, Hexi, Hebei, Hedong, Nankai and Hongqiao; 6 Suburban districts: Dongli, Xiqing, Jinnan, Beichen, Wuqing, Baodi; Binhai new area; 3 rural counties: Ji County, Ninghe, and Jinghai. 52 nationalities, 51 minorities In Jin Dynasty, Tianjin appeared in the annals for the first time, being called "Zhiguzhai", or "Straight Port". In yuan dynasty, it was called海津镇. The name of Tianjin was given by Emperor Zhudi in Ming Dynasty, means "the Heavenly Ford", to indicate that the Emperor (son of heaven) forded the river at that point. At the second year of Yongle, Ming Dynasty, as a strategic point, Tianjin began to build city wall and defenses and called "Tianjinwei". Tianjin was promoted to a prefecture in 1725. Tianjin County was established under the prefecture in 1731. In 1860, the Treaties of Tianjin were signed, which opened Tianjin to foreign trade. Tianjin became a municipality after the establishment of People's Republic of China. Binhai New Area is a major economic development zone within the jurisdiction of Tianjin municipality in China. Binhai New Area locates on the east coast of Tianjin and center of Circum-Bohai-Sea Region. Starting from November 2009, Binhai New Area was consolidated into a district, and the former subordinate districts of Tanggu, Hangu and Dagang were abolished. In addition, Tianjin Port also locates in here. Nowadays Binhai New Area consists of nine functional zones. Binhai New Area is a new growth pole in China, and maintains an annual growth rate of nearly 30% of the GDP.. Tianjin has three ring roads. Unlike Beijing, the Inner and Middle Ring Roads are not closed, traffic-controlled roadways and some often have traffic light intersections. The Outer Ring Road is the closest thing to a highway-level ring road, although traffic is often chaotic and sometimes more than chaotic. Seven expressways of China and six China National Highways run in or through Tianjin. There are several railway stations in the city, Tianjin Railway Station being the principal one. Tianjin Railway Station is located in the conjunction of Heping District Hedong District and Hebei District. First founded in 1886 it was called Laolongtou Railway Station in the history and as one of the earliest and largest railway stations in China. It changed its name to Tianjin Railway Station in 1949. After been comprehensively developed in recent years Tianjin Railway Station has become one of the traffic junctions with the largest scale and the most sophisticated function. Since August 1, 2008, it serves as the terminus for high-speed trains to the city, including the Beijing–Tianjin Intercity Railway. Tianjin Binhai International Airport is one of the major air cargo centers in the People's Republic of China. In 2010, , making it the 22th busiest airport in China. Tianjin University (天津大学) (founded 1895, earliest university in modern China) Nankai University (南开大学) (founded 1919, one of the most prestigious universities in China, Yanxiu & Zhang Boling) Tianjin cuisine places a heavy focus on seafood, due to Tianjin's proximity to the sea. Prominent menus include the Eight Great Bowls, a combination of eight mainly meat dishes. The Four Great Stews actually refers to a very large number of stews, including chicken, duck, seafood, beef, and mutton.Tianjin also has several famous snack items. Goubuli is a famous and traditional brand of baozi (steamed buns with filling) that is famous throughout China. Guifaxiang is a traditional brand of mahua (twisted dough sticks). Erduoyan (耳朵眼炸糕) is a traditional brand of fried rice cakes. Tianjin, is renowned for his相声, a hugely popular form of Chinese entertainment similar to comedy. Ma Sanli delivered some of his xiangsheng in the Tianjin dialect. Tianjin, along with Beijing, is a center for the art of xiangsheng. Yangliuqing, a town about 15 km west of Tianjin's urban area and the seat of Tianjin's Xiqing District, is famous for its popular Chinese New Year-themed, traditional-style, colourful wash paintings. Tianjin is also famous for Zhang's clay figurines which are a type of colourful figurine depicting a variety of vivid characters, and Tianjin's Wei's kites, which can be folded to a fraction of their full sizes, are noted for portability. As a famous city with a long history and culture, Tianjin has rich tourism resources. 六大旅游品牌tourism brand中国旅游产业节China Tourism Industry Festival近代中国看天津Understanding Modern China Through Tianjin 33641 旅游总收入(total tourism revenue)达到约3000亿元，新增旅游大项目(New tourism project) 30个，培育6大旅游品牌，五星级标准(Five star Standard)酒店数量达到40家，引进扶持旅游企业集团(Tourism enterprise group) 10家 中国之最