商务接待英语篇
广交会英语整理篇
问好
2. How do you do? /How are you? /Nice to meet you.
3. It?s a great honor to meet you./I have been looking forward to meeting you.
5. We really wish you?ll have a pleasant stay here.
6. I hope you?ll have a pleasant stay here. Is this your fist visit to China?
7. Do you have much trouble with jet lag?
机场接客
1. Excuse me; are you Mr. Wilson from the International Trading Corporation?
2. How do I address you?
3. May name is Erik . I?m from TS VALVE. I?m here to meet you.
4. We have a car over there to take you to your hotel. Did you have
a nice trip?
asked me to come here in his place to pick you up. 5. Mr. Zhan Zheng
6. Do you need to get back your baggage?
7. Is there anything you would like to do before we go to the hotel?
相互介绍
1. Let me introduce my self. My name is Erik, an Int?l salesman in the Marketing Department.
2. Hello, I am Erik, an Int?l salesman of TS VALVE. It is a pleasure to meet you. 4. Let me introduce you to Mr. Zhan Zheng, general manager
of our company. 6. If I?m not mistaken, you must be Miss Chen from France.
7. Do you remember me? Erik from Marketing Department of TS VALVE. 8. Is there anyone who has not been introduced yet?
9. It is my pleasure to talk with you.
10. Here is my business card. / May I give you my business card? 11. May I have your business card? / Could you give me your business card? 12. I am sorry. I can?t recall your name. / Could you tell me how to pronounce your name again?
13. I? am sorry. I have forgotten how to pronounce your name.
小聊
1. Is this your first time to China?
2. Do you travel to China on business often?
3. What kind of Chinese food do you like?
4. What is the most interesting thing you have seen in China?
5.
What is surprising to your about China?
6. The weather is really nice.
7. What do you like to do in your spare time?
8. What line of business are you in?
9. What do you think about…? /What is your opinion?/What is your point of view?
10. No wonder you?re so experienced.
11. It was nice to talking with you. / I enjoyed talking with you.
12. Good. That?s just what we want to hear.
确认话意
1. Could you say that again, please?
2. Could you repeat that, please?
3. Could you write that down?
4. Could you speak a little more slowly, please?
5. You mean…is that right? 7. Excuse me for
interrupting you.
社交招待
1. Would you like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?
2. Alright, let me make some. I?ll be right back.
3. A cup of coffee would be great. Thanks.
4. There are many places where we can eat. How about Cantonese food?
5. I would like to invite you for lunch today.
6. Oh, I can?t let you pay. It is my treat, you are my guest.
7. May I propose that we break for coffee now?
8. Excuse me. I?ll be right back 9. Excuse me a moment.
告别
1. Wish you a very pleasant journey home. Have a good journey!
2. Thank you very much for everything you have done for us during your stay in China.
3. It is a pity you are leaving so soon.
4. I?m looking forward to seeing you again.
5. I?ll see you to the airport tomorrow morning.
6. Don?t forget to look me up if you are ever in Taizhou. Have a
nice journey!
约会
1. May I make an appointment? I…d like to arrange a meeting to
discuss our new order.
2. Let?s fix the time and the place of our meeting.
3. Can we make it a little later?
4. Do you think you could make it Monday afternoon? That would suit me better.
5. Would you please tell me when you are free?
6. I?m afraid I have to cancel my appointment.
7. It looks as if I won?t be able to keep the appointment we made.
8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the same time?
9. Anytime except Monday would be all right.
10. OK, I will be here, then.
11. We'll leave some evenings free, that is, if it is all right with you.
市场销售
客户询问
1. Could I have some information about your scope of business?
2. Would you tell me the main items you export?
3. May I have a look at your catalogue?
4. We really need more specific information about your technology.
5. Marketing on the Internet is becoming popular.
6. We are just taking up this line. I?m afraid we can?t do much
right now.
回答询问
7. This is a copy of catalog. It will give a good idea of the products we handle. 8. Won?t you have a look at the catalogue and see what interest you?
9. That is just under our line of business.
10. What about having a look at sample first?
11. We have a video which shows the construction and operation of
our latest products. 12. The product will find a ready market there.
13. Our product is really competitive in the world market.
14. Our products have been sold in a number of areas abroad. They
are very popular with the users there.
15. We are sure our products will go down well in your market, too.
16. It?s our pr inciple in business “to honor the contract and keep our promise”.
17. Convenience-store chains are doing well.
18. We can have anther tale if anything interests you.
19. We are always improving our design and patterns to confirm to
the world market 20. Could you provide some technical data? We?d like to know more about your products.
21. This product has many advantages compared to other competing products. 22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.
23. I wish you a success in your business transaction.
24. You will surely find something interesting.
25. Here you are. Which item do you think might find a ready market at your end? 26. Our product is the best seller.
27. This is our newly developed product. Would you like to see it?
28. This is our latest model. It had a great success at the last exhibition in Paris. 29. I?m sure there is some room for negotiation.
30. Here are the most favorite products on display. Most of them are local and national prize products.
31. The best feature of this product is that it is very light in weight. 32. We have a wide selection of colors and designs.
33. Have a look at this new product. It operates at touch of a button. It is very flexible. 34. This product is patented
35. The functioning of this software has been greatly improved.
36. This design has got a real China flavor.
37. The objective of my presentation is for you to see the product?s function.
38. The product has just come out, so we don?t know the outcome yet.
39. It has only been on the market for a few months, bust it is already very popular.
广交会常用外语(二)
品质
1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.
2. You have got the quality there as well as the style.
3. How do you feel like the quality of our products?
4. The high quality of the products will secure their leading status in the market place.
5. You must be aware that our quality is far superior to others.
6. We pride ourselves on quality. That is our best selling point.
7. As long as the quality is good. It is all right if the price is a bit higher. 8. They enjoy good reputation in the world.
9. When we compare prices, we must first take into account the quality of the products. 10. There is no quality problem. Quality is something we never neglect.
11. You are right. It is good in material, fashionable in design, and superb in workmanship. 12. We deliver all our orders within one month after receipt of the covering letters of credit. 13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.
14. I wonder if you have found that our specifications meet your requirements. I?m sure the prices
we submitted are competitive. Sample Text
价格
客人询价
1. Will you please let us have an idea of your price?
2. Are the prices on the list firm offers?
3. How about the price/ How much is this?
我们报价
4. This is our price list.
5. We don?t give any commission [k?'mi??n]回扣、佣金 in general.
6. What do you think of the payment terms?
7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation. 8. In general, our prices are given on a FOB basis.
9. We offer you our best prices, at which we have done a lot business with other customers. 10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?
11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?
客人还价
12. Is it possible that you lower the price a bit?
13. Do you think you can possibly cut down your prices by 10%?
14. Can you bring your price down a bit? Say $20 per dozen.
15. It?s too high; we have another offer for a similar one at much lower price.
16. But don?t you think it?s a little high?
17. Your price is too high for us to accept.
18. It would be very difficult for us to push any sales it at this price. 19. If you can go a little lower, I?d be able to give you an order on the spot.
20. It is too much. Can you discount it?
拒绝还价
21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.
22. Our price is competitive as compared with that in the international market. 23. To tell you the truth, we have already quoted our lowest price. 24. I can assure you that our price if the most favorable. A trial will convince you of my words. 25. The price has been cut to the limit.
26. I?m sorry. It is our rock-bottom price.
27. My offer was based on reasonable profit, not on wild speculations. 28. While we appreciate your cooperation, we regret to say that we can?t reduce our price any further.
接受还价
29. Can we each make some concession?
30. In order to conclude business, we are prepared to cut down our price by 5%. 31. If your order is big enough, we may reconsider our price.
32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit. 33. The price of his commodity has recently been adjusted due to advance in cost. 34. Considering our good relationship and future business, we give a 3% discount. 订单客人询问最小单数量
35. What?s minimum quantity of an order of your goods?
询问订货数量
36. How many do you intend to order?
37. Would you give me an idea how much you wish to order from us?
38. When can we expect your confirmation of the order?
39. As our backlogs are increasing, please hasten the order.
40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?
41. We regret that the goods you inquire about are not available.
客人回答订单数量
42. The size of our order depends greatly on the prices.
43. Well, if your order is large enough, we are ready to reduce our price by 2 percent. 44. If you reduce your price by 5, we are going to order 1000sets.
45. Considering the long-standing business relationship between us, we accept it. 46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.
47. We have decided to place an order for your electronic weighing scale. 48. I?d like to order 600 sets.
49. We can?t execute orders at your limits.
感谢下单
50. Generally speaking, we can supply form stock.
51. I want to tell you how much I appreciate your order.
52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of
your order.
53. Thank you very much for your order.
交货
客人询问交货期
54. What about our request for the early delivery of the goods? 55. What is the earliest time when you can make delivery?
56. How long does it usually take you to make delivery?
57. When will you deliver the products to us?
58. When will the goods reach our port?
59. What about the method of delivery?
60. Will it possible for you to ship the goods before early October? 答复交货期
61. I think we can meet your requirement.
62. I …m sorry. We can?t advance the time of delivery.
63. I?m very sorry for the delay in delivery and the inconvenience
it must have caused you..
64. We can assure you that the shipment will be made not later than the fist half of May.
65. We will get the goods dispatched within the stipulated time. 66. The earliest delivery we can make is at the end of September. 客人要求提早交货
67. You may know that time of delivery is a matter of great important. 68. You know that time of delivery if very important to us. I hope you can give our request your
special consideration.
69. Let?s discuss the delivery date first. You offered to deliver
the goods within six months after the contract signing.
70. The interval is too long. Could we expect an earlier shipment
within three months? 稳住客人
71. We shall effect shipment as soon as the goods are ready 72. We
will speed up the production in order to ship your order in time. 73. If you desire earlier delivery, we can only make a partial shipment. 74.
But you?d better ship the goods entirely.
75. We?ll try our best. The earliest delivery we can make is in May, but I can assure you that we?ll
do our best to advance the shipment.
76. I?m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.
77. I?ll find out with our home office. We?ll do our best to advance the time of delivery.
78. Thank you very much for your cooperation.
79. I believe that the products will reach you in time and in good order and hope they will give
you complete satisfaction.
参观工厂
1. You?ll understand our products better if you visit the factory.
2. I wonder if you could arrange a visit to the factory.
3. Let?s me know when you are free. We will arrange the tour for you.
4. I would be pleased to accompany you to the workshops.
5. We will drive you to our plant, which is about thirty minutes from here.
6. Can I have a brochure of your factory?
7. Here is the product shop; shall we start with the assembly line?
8. All products have to go through five checks during the manufacturing process. 9. The production method ahs been improved by introducing advanced technologies. 10. It is a pleasure to show our factory to our friends, what is your general impression? 11. It is nice to meet you. Welcome to our factory.
12. Shall we rest a while and have a cup of tea before going around?
13. I would like to look over the manufacturing process. How many workshops are there in the factory?
14. Some accessories are made by our associates specializing in these fields. 15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.
16. We believe that the quality is the soul of an enterprise.
17. Would it be possible for me to have a closer look at your samples?
学会这几句广交会上轻松搞定老外
Let me introduce you to Mr. Li, general manager of our company.
It?s an honor to meet.
Nice to meet you . I?ve heard a lot about you.
How do I pronounce your name?
How do I address you?
It?s going to be the pride of our company.
What line of business are you in?
Keep in touch. Don?t mention it. Excuse me for interrupting you.
I?m sorry to disturb you. Excuse me a moment. Excuse me. I?ll be
right back.
What about the price? What do you think of the payment terms? How do you feel like the quality of our products? What about having a look at sample first? What about placing a trial order?
The quality of ours is as good as that of many other suppliers,
while our prices are not high as theirs. By the way, which items are you interested in?
You can rest assured.
We are always improving our design and patterns to confirm to the world market. This new product is to the taste of European market.
I think it will also find a good market in your market.
Fine quality as well as low price will help push the sales of your products. While we appreciate your cooperation, we regret to say that we can?t reduce our price any further.
Reliability is our strong point.
We are satisfied with the quality of your samples, so the business depends entirely on your price.
To a certain extent，our price depends on how large your order is.
This product is now in great demand and we have on hand many enquiries from other countries. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?
Here are our FOB price. All the prices in the lists are subject to
our final confirmation. In general, our prices are given on a FOB basis.
Our prices compare most favorably with quotations you can get from other manufacturers. You?ll see that from our price sheet. The prices
are subject to our confirmation, naturally. We offer you our best prices, at which we have done a lot business with other customers. 我们Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.
This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.
Do you have specific request for packing? Here are the samples of packing available now, you may have a look.
I wonder if you have found that our specifications meet your requirements. I?m sure the prices we
submitted are competitive.
Heavy enquiries witness the quality of our products.
We regret that the goods you inquire about are not available.
My offer was based on reasonable profit, not on wild speculations.
Moreover, we?ve kept the price close to the costs of production.
Could you tell me which kind of payment terms you?ll choose?
Would you accept delivery spread over a period of time?
广交会-英语角(大家一起学习交流)
:展会谈判交流英语句型
A: I'm sorry to say that the price you quote is too high. It would be very difficult for us to push any sales if we buy it at this price.
B: well, if you take quality into consideration, you won't think our price is too high. A: Let's meet each other half way.
- 很遗憾你们报的价格太高，如果按这种价格买进，我方实在难以推销。
- 如果你考虑一下质量，你就不会觉得我们的价格太高了。
- 那咱们就各让一步吧。
A: I'm sorry to say that your price has soared. It's almost 20% higher than last year's. B: That's because the price of raw materials has gone up.
A: I see. Thank you.
- 很遗憾，贵方的价格猛长，比去年几乎高出20%。
- 那是因为原材料的价格上涨了。
- 我知道了，多谢。
A: How many do you intend to order?
B: I want to order 900 dozen.
A: The most we can offer you at present is 600 dozen. - 这种产品你们想订多少,
- 我们想订900打。
- 目前我们至多只能提供600打。
A: The next thing I'd like to bring up for discussion is packing. B: Please state your opinions about packing.
A: All right. We wish our opinions on packing will be passed on to your manufacturers.
- 下面我想就包装问题讨论一下。
- 请陈述你们的意见。
- 好，我们希望我们对包装的意见能传达到厂商。
A: You know, packing has a close bearing on sales.
B: Yes, it also affects the reputation of our products. Buyers always pay great attention to packing.
A: We wish the new packing will give our clients satisfaction. - 大家都知道，包装直接关系到产品的销售。
- 是的，它也会影响我们产品的信誉，买主总是很注意包装。
- 我们希望新包装会使我们的顾客满意。
A: How are the shirts packed?
B: They're packed in cardboard boxes.
A: I'm afraid the cardboard boxes are not strong enough for ocean transportation.
- 衬衫怎样包装,
- 它们用纸板箱包装。
- 我担心远洋运输用纸板箱不够结实。
A: From what I've heard, you're already well up in shipping work. B: Yes, we arrange shipments to any part of the world. A: Do you do any chartering?
- 据我所知，你方对运输工作很在行。
- 是的，我们承揽去世界各地的货物运输。
- 你们租船吗,
A: How do you like the goods dispatched, by railway or by sea? B: By sea, please. Because of the high cost of railway transportation, we prefer sea transportation.
A: That's what we think.
- 你方将怎样发运货物，铁路还是海运,
- 请海运发货，铁路运输费用太高，我们愿意走海运。
- 我们正是这么想的。
A: When can you effect shipment? I'm terribly worried about late shipment.
B: We can effect shipment in December or early next year at the latest.
A: That's fine.
- 你们什么时候能交货,我非常担心货物迟交。
- 我们最晚在今年十二月或明年初交货。
- 那很好。
在双方谈判的过程中，一定要注意倾听对方的发言，如果对对方的观点表示了解，可以说: I see what you mean.
(我明白您的意思。)
如果表示赞成，可以说:
That's a good idea.
(是个好主意。)
或者说:
I agree with you.
(我赞成。)
如果是有条件地接受，可以用on the condition that这个句型，例如:
We accept your proposal, on the condition that you order 20,000 units.
(如果您订2万台，我们会接受您的建议。)
在与外商，尤其是欧美国家的商人谈判时，如果有不同意见，最好坦白地提出来而不要拐弯
抹角，比如，表示无法赞同对方的意见时，可以说:
I don't think that's a good idea.
(我不认为那是个好主意。)
或者
Frankly, we can't agree with your proposal. (坦白地讲，我无法同意您
的提案。)
如果是拒绝，可以说:
We're not prepared to accept your proposal at this time. (我们这一次不准备接受你们的建议。)
有时，还要讲明拒绝的理由，如
To be quite honest, we don't believe this product will sell very
well in China.
(说老实话，我们不相信这种产品在中国会卖得好。)
谈判期间，由於言语沟通问题，出现误解也是在所难免的:可能是对方误解了你，也可能是
你误解了对方。在这两种情况出现後，你可以说:
No, I'm afraid you misunderstood me. What I was trying to say was...
(不，恐怕你误解了。我想说的是……)
或者说:
Oh, I'm sorry, I misunderstood you. Then I go along with you.
(哦，对不起，我误解你了。那样的话，我同意你的观点。)
总之不管你说什么，你最终的目的就是要促成一笔生意。即使不成，也要以善意对待对方，也许你以后还有机会，生意不成人情在，你说对吗, 实用英语:广交会英语常用语之(一)
1 I've come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。
2 You're going out of your way for us, I believe.我相信这是对我们的
特殊照顾了。
3 It's just the matter of the schedule, that is, if it is convenient for you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。
5 If he wants to make any changes, minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。
6 Is there any way of ensuring we'll have enough time for our talks?我们是否能保证有充足的时间来谈判,
7 So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗,
8 We'll leave some evenings free, that is, if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。
9 We'd have to compare notes on what we've discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。
商务英语常用术语 airway bill/(A/B) 空运提单 abstract of title 产权说明书，产权证据摘要acceptance bank 承兑银行 acceptance credit 承兑信贷 accident insurance 意外险，事故保险 account paid 已付款，帐款已付 account payable 应付帐款 account sales(A/S) 承兑帐，寄信销售清单 account transfer memo 转帐通知单 accounting firm 会计事务所 actual market 现货交易 adaption of budget 核定预算 advance freight 预付运费 advance payment 预付货款 affilianted company 联营公司，附属公司 against all risks (A.A.R) 保一切险 allotment advice 拨款通知 arbitrated par 股票交易比例定价，股票票面公断定价arrival notice 到货通知，抵港通知 bank check 银行支票 bank draft 银行汇票 bank reference 银行征信，银行资信证明书 bearer check 无记名支票 bearer share (stock) 无记名股票 bilateral trade 双边贸易 bill broker 票据经纪人，证券经纪人 bill of exchange 汇票 bill of lading 提单，提货单 blue chip 热门股票 board of directors 董事会， board of directors 理事会 bonded area 保税区 bottom price 最低价格 business forecasting 商情预测 buying rate 买入汇率 capital turnover 资本周转 cargo marking 货物标志 cash against documents 凭单付现 cash with order 定货付现 certificate of origin 原产地证书 civil debt 民事债务 clean bill 光票
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
在酒店前台，接待外国客人需要掌握哪些基本用语Check in English 1 预定篇 What kind/type of room do you like/prefer? 请问你要订哪种房间？ We have single rooms, double rooms and suites and deluxe suites and Presidential suites. 我们旅馆里有单人间、双人间、套房、豪华套房及总统套房。 I want to reserve a single room with shower. 我想预订一间有淋浴的单人房间。 另外，如果你对房间有一些其他需求，可以这样说： I'd like a room with a view. 我想要一个风景较好的房间。 I'd prefer a quiet room. 我想要一个安静点的房间。 2 前台办理篇 Do you have a reservation? 请问您有预约吗？ May I have your passport, please? 请出示您的护照 Could you fill in this form,please? 请您填一下这张登记表好吗？ How long will you be staying? 你会住多久？
How would you like to pay,in cash or by credit card? 请问您是用现金还是信用卡？ Do you have any valuable deposit to keep here? 您是否有贵重物品寄存？ 3 酒店资讯篇 Just call the front desk if you need any extra towels or pillows. 如果您还需要毛巾或枕头，请给前台打电话。 You should check-out before 1pm. 您需要在下午一点退房 This is your breakfast coupon,the breakfast time is 7：00AM to 10：30AM at the western restaurant on second floor 这是您的早餐券，早餐时间是在7：00-10：30，在2楼西餐厅。Breakfast and airport shuttle service are included in this cost. 价格中包含早餐和机场大巴服务 4 客房服务篇 May I have a wake-up call? 早晨能叫醒我吗？ A wake-up call, please. 请提供叫醒服务。 I’d like a key to room 809,please 请给我809房间的钥匙。 5 退房篇
外企工作邮件中必用100句 1. I am writing to confirm/enquire/inform you... 我发邮件是想找你确认/询问/想通知你有关… 2. I am writing to follow up on our earlier decision on the marketing campaign in Q2. 我写邮件来是为了跟进我们之前对第二季度营销活动的决定。 3. With reference to our telephone conversation today... 关于我们今天在电话中的谈话… 4. In my previous e-mail on October 5... 在之前10月5日所写的邮件中提到… 5. As I mentioned earlier about... 在先前我所提到的关于… 6. As indicated in my previous e-mail... 如我在之前邮件中所提到的… 7. As we discussed on the phone... 如我们上次在电话中所说的… 8. from our decision at the previous meeting... 如我们在上次会议中所决定的… 9. as you requested... 根据贵方要求… 10. In reply to your e-mail dated April 1，we decided... 回复贵方4月1日的邮件，我方决定… 11. This is in response to your e-mail today. 这是对您今早发来的邮件的回复。 12. As mentioned before, we deem this product has strong unique selling points in china. 如先前所述，我们认为这个产品在中国有强有力且独一无二的销售点。 13. As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending issues of our agreement. 追踪我们昨天在电话中所谈，我想答复你我们合约的一些待解决的议题。 14. I received your voice message regarding the subject. I'm wondering if you can elaborate i.e. provide more details. 我收到了你关于这个主题的留言。我在想您你是否可以再详尽的说明一下，也就是再提供多一点相关细节。 15. Please be advised/informed that... 请被告知... 16. Please note that... 请注意... 17. We would like to inform you that... 我们想要通知你... 18. I am convinced that... 我确信... 19. We agree with you on... 我们同意你在...的看法。 20. With effect from 4 Oct., 2008... 从2008年10月4日开始生效... 21. We will have a meeting scheduled as noted below... 我们将举行一个会议，会议时间表如下。
Rose 就是Modern Office Ltd。公司的前台，现在我们来看看她是怎样接待来访客人的吧。 Dialogue 1 Mr. Hussein 与Rose 所在公司的销售经理Mr. Shelli 预约在11:30会面，看Rose 怎样接待如约前来的Mr. Hussein。 ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is。 MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。 ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。 (DIALS) MARIA: Mr. Shelli's Office。 ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30. MARIA: Mr. Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company。 MARIA: Oh, yes, that's right. I'll come and fetch him now。 ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。 MR HUSSEIN: Thank you。 MARIA: Mr. Hussein? MR HUSSEIN: Yes, that's right。 MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。Basic Expressions 1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢？ 2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 3. I’d like to order 3 cases of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。 5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is inclu ded. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. I’ll see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment.
附件是……，请参阅。 ?Please kindly find the attached …… ?Attached please kindly find the …… ?Enclosed is the ……, please kindly find it. ?Attached you will find……, 我已经收到您的邮件。 ?I have received your email (yesterday/last week/this morning……). ?Your email has been received. 非常感谢您的回信。 ?Thanks very much for your early reply. ?Thank you for your email. 我明白您的意思。 ?I know what you mean. ?I understand what you mean. ?Got it. （*非常口语化，适合于关系很熟悉的同事朋友之间。） 我不太明白您的意思。 ?I do not quite understand what you meant. ?I have some problem understanding what you meant. 您能具体解释一下么？您能在说的清楚一点么？ ?Could you please put it in a clearer way? ?Could you please explain it in detail? ?Could you please further explain it? ?What do you mean exactly by saying……？ 如有问题，请随时和我联系。 ?Contact me if you have any problem. ?If there is any uncertainty, feel free to contact me. ?Call me if you have any problem. 如有建议，请指出。 ?Please let me know if anything needs to be improved. ?Your advice/suggestion will be greatly appreciated. 我会进一步修改/检查的。 ?I will further modify it. ?I will further check it. 一旦确认，我会立刻/第一时间通知您的。 ?Once confirmed, I will let you know immediately. ?Once confirmed, I will notice you ASAP. （*ASAP=as soon as possible 尽快）希望尽快得到您的回复。 ?I’m looking forward to your early reply. ?Your promote reply will be greatly appreciated. ?Your early reply will be highly appreciated. 谢谢。 ?Thanks a lot. ?Thank you very much. ?Many thanks. （*用于关系熟悉的同事朋友间。） 希望您一切都好/万事如意。
【外贸必备】外贸术语中英对照 在国际贸易过程中，我们会遇到很多相关行业术语，英文不太好的小伙伴们总是傻傻搞不清，今天我帮大家整理了一些外贸术语中英文介绍，英文不好也不用怕了。美国海关申报费 AMS fee 海运燃油附加费 BAF Bunker Adjustment Fee 并单费combinaton bill of lading fee 出口报关费export customs declaration fee 订舱费booking fee 包干费all in charges 保险费insurance premium 保证金deposit 仓储超期费warehouse overdue fee 仓储费warehouse storage fee 产地证certificate of original 卡车费frucking fee 冲港费special wharf charge
出口操作费export handing charges 重签费reseal fee 拆箱费devanning fee 查验费customs inspection fee 操作费handing charges 超重费over weight charges 堆存费overtime strage charges 目的港手续费destination delivery charges 代垫费用other charges 电放费surrender charges 到付佣金collect commission 地面服务费ground agent service fee 文件费document fee 待时费waiting fee 倒箱费exchange container fee 附加费additional charges
A: Hello, are you Mr. Ford the president of Thailand International Trade Co., LTD? B: Yes, I am. A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights. A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK. (10 minutes to the Galaxy Hotel) A: Mr. Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you. A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company. B: OK. A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Ford. B: Good morning, Daniel. A: Mr. Ford, Do you like sandwich ? B: ah. A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok. (30 minutes later, came to the company at the gate) A: This is our company, our company was founded in 1998, Mainly in sales Southeast
英文邮件（商务）格式及常用语芃 Ⅰ邮件主题：蚀 ①. 主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如greetings；蚆长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。螄 YES：Supplier training；蚄 NO：professional trainees from sister company should abide by rule of local company蒂（太 长）虿 ②.主题框的内容切忌含糊不清。袃 NO：像News about the meeting 这样的表达；螁 YES：应改为Tomorrow's meeting canceled。袀 一般来说，只要将位于句首的单词和专有名词的首字母大写即可；另外一种较为正规的蒈 个字母的介词、连接词和冠词之外的每一个单词的首字母大写。5格式可将除了少于羃． YES：New E-mail Address Notification；Detailed calculation 膂 NO：detailed calculation 薂 ③.视信的内容是否重要，还可以在开头加上URGENT或者FYI（For Your Information 芇 供参考），如：URGENT：Submit your report today! 芇 Ⅱ称呼：薃 Dear ××(人名), ，或者Dear Mr./Ms.××(姓), ，一般正式的邮件这样就OK了，如果和你肀非常熟悉的人，也可以直呼其名；然后空一行换行，顶格写，不用空格。 正文：Ⅲ芀 ①.邮件第一段开头可以说到自己是谁(This is ××(人名) from ××(公司名))，也可以不说；莇 ②.感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事羄相求的情况下会很有帮助。 ⑴.Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子螂开头，向他们对公司的兴趣表示感谢。 ⑵.Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定聿记得要感谢他们；如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank ”you for getting back to me. 如果你询问某人一些信息，他们⑶.Thank you for providing the requested information.蒇花了点时间才发送给你，那就用该句表示你仍然对他们的付出表示感激。 如果有人给了你特别的帮助，那一定要感谢他们！⑷.Thank you for all your assistance.莅I truly
1.(1)询问访客身份：May I have your name, please?请问您贵姓？ What company are you from?您是哪个公司的？ Could you tell me what company you are representing?能告诉我您代表什么公司吗？ (2)如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？ (3)询问是否预约，来访目的Do you have an appointment?约好了吗？ Would you give me your business card?请给我您的名片好吗？ And can I ask what you wish to see him about?我能问一下您要见他有何事吗？ (4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。 Would you please have a seat and wait for a few moments.请您坐下稍等片刻。 (5)给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖) (6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。 Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。Would you come this way, please?请随我这边来。 (7) 婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？ (8)一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。 I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。 2.接待:在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了： (1)安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。 How's the party, Mr. Taylor?晚会如何，TAYLOR先生？ The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。 Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。 We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。 Do you have any place in mind you wanted to go in our town?本城有什么地方你想去看看？ What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。 Is there anything planned for tonight?今晚有什么安排？ Have you anything in mind you'd like to do?你是不是已有打算。 We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。 I think it'd be better for me to take you there so that you won't
《商务英语》课程标准一、课程基本情况表
二、课程性质本课程为商务英语专业必修课程。 三、课程定位1．本课程在专业课程体系中的地位作用本课程是商务英语专业的必修课程，它是在学生掌握英语听、说、读、写技能的基础上，增加了商务情景下商务英语的运用，为学生学习其它涉外商务专业课程打好英语基础。 ．本课程与职业岗位工作的关系2本课程更大程度上体现了学习与职业的挂钩，传统英语已经远不能满足现代职业岗位对于多功能人才的需求，尤其是在对外贸易日益频繁的情况下，因此，商务英语也就应运而生，将语言与专业岗位有机融合，更好的适应了社会的需求。．本课程对职业素质养成与职业能力培养的作用3本课程是英语语言能力与国际贸易、商务函电等专业课程的有机融合，使学生的职业素质和能力进一步加强，让学生在日后的工作中具有更强的职业竞争优势，更加适应现代社会对复合型专业人才的需求。4．本课程与前、后课程的关系本课程以基础英语知识和技能为根本依托，要求学习者熟练掌握英语语言及技能运用的基础上，强化商务知识和商务技能的学习和运用，学习者需把商务知识和英语语言的运用融会贯通，同时该课程与其它专业课程也相辅相成，互为基础，对于基础英语和专业课程起着承上启下的作用。 四、课程设计思路1．以就业为导向、能力为本位、职业实践为核心的设计思路本课程本着以学生为中心，充分考虑学生的特点和专业需求，以就业为导向，以“必需，实用，够用”为度，以培养学生的综合能力为本位，以职业实践为核心，以培养高素质的劳动者为目标，以适应当代职业教育和岗位需求的发展与需要。．以理论联系实际、知识点与技能点相结合的设计思路2本课程应创设仿真商务环境，就所需掌握的知识点与技能点进行典型教学，有针对性． 的开展教学活动，让学生在实际情境中掌握和运用所需知识，跨越理论与实际间的鸿沟， 以到达融会贯通的水平。 3．以案例分析、实证分析为主体的设计思路 本课程应安排具体的商务实例，进行情境教学，以案例、实证分析为主线展开教学， 引导学生进入实际案例，身临其境的学习课程知识点和技能点，并进一步在实际商务实例 运用和巩固所学的知识。 4．以业务流程为主线的设计思路 本课程应根据具体的业务或商务活动开展的流程为主线进行教学，并把业务流程分解 为各工作业务模块，使学生以业务流程为依托，熟悉业务操作流程并在其过程中熟练掌握 和运用所学知识和技能。 5．以生产经销电子产品的商贸行业为背景 本课程中涉及的商务活动、商务专业术语、产品专业术语、案例、情景等都是以生产 经销电子产品的商贸行业为背景。 五、课程目标 1．学习目标 通过本课程的学习，学生应在原有英语基础知识上强化商务知识的学习和商务英语语言 应用能力的训练，进而既具备商务基础知识又能不断提高商务英语语言综合技能，为将来
商务英语邮件常用语版标准化管理部编码-[99968T-6889628-J68568-1689N]
1.Initiate a meeting 发起会议 I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空 We'd like to have the meeting on Thu Oct 30. Same time. 十月三十号(周四),老时间,开会。 Let's make a meeting next Monday at 5:30 PM SLC time. 下周一盐湖城时区下午五点半开会。 I want to talk to you over the phone regarding issues about report development and the XX project. 我想跟你电话讨论下报告进展和XXX项目的情况。 2. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/ 建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议! What is your opinion on the schedule and next steps we proposed 你对计划方面有什么想法下一步我们应该怎么做 What do you think about this 这个你怎么想 Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。 Please contact me if you have any questions. 有任何问题,欢迎和我们联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think 欢迎您的评论和建议! Do you have any idea about this 对于这个您有什么建议吗
a.我们从……获知贵公司的名称，不知贵公司对这一系列的产品是否有兴趣。your name has been given by…and we like to inquire whether you are interested in these lines. b.我们新研制的……已推出上市，特此奉告。we are pleased to inform you that we have just marketed our newly-developed…. c.我们盼望能成为贵公司的……供应商。we are pleased to get in touch with you for the supply of…. d.我们的新产品刚刚推出上市，相信您乐于知道。you will be interested to hear that we have just marketed our new product. e.相认您对本公司新出品的……会感兴趣。you will be interested in our new product……. a.请容我们自我介绍，我们是……首屈一指的贸易公司。let us introduce ourselves as a leading trading firm in… b.本公司经营这项业务已多年，并享有很高的国际信
誉。our company has been in this line of business for many years and enjoys highinternational prestige. c.我们的产品质量一流，我们的客户一直把本公司视为最可信赖的公司。our products are of very good quality and our firm is always regarded by our customers as the most reliable one. 如何推销新产品？ Introduction of New Products We think you will be interested in the new formula soap powder we have just introduced to the market. Half dozen samples of both have been shipped to you by UPS. The product are the result of years of research, and are likely to revolutionize all the chemical methods in use at present. A trial will convince you of their merits. And we send them to you for your test and criticism. Enclosed is a copy of our latest catalog with price list. We hope that you’ll take this opportunity to try it.
ChapterⅡReceiving Clients （接机，参观产品，社交娱乐等） Background Knowledge （公司、人物介绍，对话情景） Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport. 一，Meeting the Guest At the airport. Miss Li is meeting Fred Johns. L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant trip J: Well, I enjoyed it very much. L: Anyway it’s a long way to China, isn’t it I think you must be very tired. J: But I will be all right by tomorrow, and ready for business. L: Great. Well, let’s go. Introducing the Guest to the Superior. Miss Li is introducing Mr. Johns to Susan Wang, the sales manager. L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang. W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here. J: Thank you. I have been looking forward to this trip. W: We’ll do everything we can to accommodate you and make you comfortable. J: You are so nice. I hope we’ll have a good cooperation. W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company. J: Good idea. Let’s go. 二，Client Reception Introducing the company. Miss Wang and Miss Li are introducing the company to Mr. Johns. W: Here is our company, Sunshine Import & Export co. ltd. J: Yes, I’ve heard the company for a long time. W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line.We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers. L: Yes, and we always take customers first. J: Great. Do you have any new products W: Yes, it is researched by our Research and Development Department. I think it will