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Ratings of Organizational Citizenship Behavior

Ratings of Organizational Citizenship Behavior
Ratings of Organizational Citizenship Behavior

RATINGS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR:DOES THE SOURCE MAKE A

DIFFERENCE?

Tammy D.Allen

The University of South Florida,Tampa,FL,USA

Steve Barnard

Michael C.Rush

Joyce E.A.Russell

The University of Tennessee,Knoxville,TN,USA

This study compared multiple ratings of the organizational citizenship

behavior(OCB)of managers obtained from three different sources:self,

superiors,and subordinates.The results examining convergence across

sources demonstrated that there were stronger correlations between

ratings made by others(subordinates and superiors)than between ratings

made by self and others.The results also indicated that there were mean

level differences in ratings across sources.Specifically,ratings made by self

and superiors were higher than were ratings made by subordinates.The

results examining convergence within sources suggested that the reliability

of OCB ratings based on a single rater were quite low;however,reliability

increased considerably when aggregating raters.Future research and

implications are discussed.

INTRODUCTION

In recent years,the topic of organizational citizenship behavior(OCB)has generated a considerable amount of scholarly attention(cf.,Bateman&Organ, 1983;Organ,1988,1990;Smith,Organ,&Near,1983).OCB embodies the constructive and cooperative gestures that are neither mandated by formal job±role prescriptions nor directly or contractually compensated for by the formal organizational reward system.Such behavior(e.g.,volunteering to do extra work;persisting with extra effort)when aggregated over time and people serves to enhance the effective functioning of the organization(Organ,1990;

Direct all correspondence to:Tammy D.Allen,Department of Psychology,The University of South Florida, 4202East Fowler Avenue,BEH339,Tampa,FL33620-8200,USA;E-mail:tallen@https://www.doczj.com/doc/9a5706781.html,

Human Resource Management Review,Copyright#2000 Volume10,Number1,2000,pages97±114by Elsevier Science Inc. All rights of reproduction in any form reserved.ISSN:1053±4822

Organ &Konovsky,1989,Podsakoff &MacKenzie,1997).Though great strides have been made in understanding the nature of OCB and some of the motivational bases of this type of behavior (e.g.,George,1990;Organ,1990;Organ &Konovsky,1989;Organ &Ryan,1995),this area of study,like most research,is constrained by the reliability and validity of the measurement systems employed.

The discretionary nature of OCB and the fact that multiple recipients may be the beneficiary of the behavior (McNeely &Meglino,1994)poses a particular dilemma for researchers as to the appropriate source to evaluate characteristic levels of OCB.Most of the studies investigating OCB have relied almost exclusively on ratings provided by a single supervisor to assess OCB (e.g.,Bateman &Organ,1983;Moorman,1991;Organ &Konovsky,1989),even though the limitations of such an approach have been noted several times (cf.,Organ,1988;1990).The use of supervisory ratings mitigates concerns regarding the problem of common method variance that can arise when self-ratings of OCB are obtained along with self-reports of other variables of interest (Organ &Ryan,1995).However,a great deal of citizenship behavior may escape the attention of the supervisor (Organ &Konovsky,1989).Likewise,as noted by Moorman (1991),OCB consists of a great variety of behaviors,only some of which may be performed within the view of the supervisor.Indeed,many citizen-ship behaviors may be more likely to be displayed in front of subordinates or other co-workers than in view of supervisors.Further,the issue of rating source was found to be relevant in a recent meta-analysis of OCB research.The meta-analysis revealed that the relationship between OCB and job attitudes varied as a function of rating source (self-ratings vs.ratings made by others)(Organ &Ryan,1995).Specifically,mean correla-tions and the variance in the correlations were inflated when self-ratings were included in the analyses.The authors state that the observed differences were due,only in part,to common method variance.Such perspectives suggest that exclusive reliance on any one particular source of ratings may limit our capability to fully understand the nature and consequences of citizenship behaviors.That is,if different rating sources can provide a unique and reliable perspective on the performance of OCB,then investigating OCB through the use of only one particular rating source may result in a type of content domain loss much like the issue of criterion deficiency.

The purpose of the present article was to examine the comparability of ratings of OCB provided by different rating sources.As suggested pre-viously,it is possible that a number of people occupying different positions within an individual's social network may have the opportunity to observe acts of OCB and hence,may serve as uniquely valid sources of OCB ratings.However,this proposition requires empirical scrutiny,given that supervisors have served as the source of choice for most OCB ratings.That is,there is currently little information available regarding the nature of OCB ratings provided by other sources and how those ratings may

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ORGANIZATIONAL CITIZENSHIP BEHAVIOR RATINGS99 compare to ratings provided by supervisors.To address this gap in the literature,the present study compared self,superior,and subordinate ratings of the five dimensions of OCB identified by Organ(1988).The inclusion of subordinates is meaningful since research has yet to compare subordinate ratings of OCB with other rating sources.Subordinates are likely to have a unique and valuable perspective on the performance of OCB.Hence, the present study extends the context in which OCB is typically examined by using a sample of managers as the targeted ratees.A brief review of the relevant literature and proposed hypotheses are provided below.

Relationships Among Rating Sources

Several areas of psychological research have found that ratings obtained from different sources are often discrepant.For example,Spector and Jex (1991)found that ratings of job characteristics obtained from incumbent questionnaires,the Dictionary of Occupational Title ratings,and independent ratings of job descriptions were only modestly correlated.Additionally,re-search examining task performance has demonstrated a lack of agreement in performance ratings obtained from different sources.In a meta-analysis of the relationship between different ratings sources,Harris and Schaubroeck(1988) found a relatively high average correlation between peer and supervisor ratings(&=0.62),but only moderate correlations between self and peer ratings (&=.36)and between self and supervisor ratings(&=.35).Other types of ratings,such as personality characteristics,have also shown discrepancies between self-ratings and ratings made by others(Hogan,1991;Mount,Bar-rick,&Strauss,1994).

Several explanations have been offered in the literature to help eluci-date why ratings obtained from multiple sources differ.For example, rating error tendencies and differences in cognitive processing among raters may result in rating discrepancies(Tsui&Ohlott,1988).Disagree-ment across rating sources may also be explained by the fact that there are differences between the private self and the person that others observe (Hogan,1991).Individuals construct their own private meanings and explanations regarding both their performance and personality.Observers only see a select part of the individual,hence,there is greater congruence between observers(peers,subordinates,and supervisors)than between observers and actors.Moreover,there are often different opportunities for each of these sources to view performance(Lawler,1967).This is especially true in the case of managerial performance where subordinates often have distinct occasions to observe behavior from that of a manager's superiors or peers.

Several factors regarding the nature of OCB suggest that ratings of OCB obtained from different sources may also vary,particularly when rating the OCB of managers.First,since OCB consists of behavior that is neither described nor prescribed by the organization,a common set of performance standards for rating these behaviors does not exist.Additionally,individuals

within the organization other than the supervisor may frequently be the target of citizenship activity,hence,acts of OCB may frequently escape the attention of the supervisor.To date,only one published study has directly compared ratings of OCB obtained from different sources.Becker and Vance (1993)compared OCB ratings between self,supervisor,and peers.The results of this study yielded a pattern of results similar to those observed by Harris and Schaubroeck (1988)in that the correlation between supervisor and peer ratings was higher than the correlation found between self and other ratings.Specifically,the correlation between self and peer ratings was 0.35,the correlation between self and supervisor ratings was 0.38,and the correlation between supervisor and peer ratings was 0.47.Harris and Schaubroeck (1988)also found higher source correlations for blue-collar and service jobs than for managerial and professional jobs,implying that managerial behavior is more differentiated among constituents.That is,given that managerial jobs typi-cally consist of a broad array of behaviors with multiple constituents,it seems likely that employees at different hierarchical levels surrounding the manager may see different aspects of behavior.Research has yet to compare OCB ratings obtained from subordinates with self or superiors;however,based on the extant literature,it seems likely that there would be more convergence between other ratings than between self and other ratings.Specifically,the following hypothesis is posed.

Hypothesis 1.The magnitude of correlations will vary across rating sources of citizenship behavior such that other ratings (superiors and subordinates)will correlate more highly with each other than will ratings between self and others.

Mean Self-Ratings

Performance appraisal researchers have found that self-ratings of perfor-mance tend to be more lenient or higher than ratings obtained from super-visors or peers (cf.,Mabe &West,1982).Several explanations have been offered for this phenomenon such as self-enhancement and attributional bias.For example,individuals may purposely inflate ratings in an effort to enhance their self-image to self or others.Additionally,the self-serving bias suggests that individuals tend to credit themselves for success and blame others for failure which leads to higher self-ratings due to a focus on positive outcomes and a discounting of failures.

In the case of OCB,there are several unique reasons why self-ratings may be higher than ratings provided by others.For example,many instances of OCB may only be known to the self as the behavior may have not been noticed or observed by others.Further,given that OCB consists of nonprescribed behavior,the occurrence of such behavior may not bring public recognition to the same extent as would task performance.Consequently,others in the organization may not be aware of citizenship behaviors.Additionally,OCB is typically measured on scales measuring frequency of occurrence or the extent to which the behaviors

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ORGANIZATIONAL CITIZENSHIP BEHAVIOR RATINGS101 described are characteristic of the ratee.Hence,consistent observance of beha-vior over time is necessary to determine frequency.In contrast,traditional subjective dimensions of performance(e.g.,oral communication,leadership) are commonly measured on scales representing effectiveness or quality of performance.Such judgments can be based on limited exposure to the behavior.Accordingly,the following hypothesis is posed.

Hypothesis2.Mean self-ratings of OCB will be significantly higher

than will mean OCB ratings by subordinates and superiors.

Mean Superior and Subordinate Ratings

It seems likely that ratings of OCB provided by superiors would be different from those obtained by subordinates.Previous research has shown that employees carefully try to influence managerial impressions(Wayne&Ferris, 1990).One way that employees may enhance their image is by consciously performing citizenship behaviors that will be noticed by their manager.Along these lines,several researchers have begun to recognize that individuals may engage in OCB for different reasons or motives.For example,Ferris,Judge, Rowland,and Fitzgibbons(1994)argued that employees may engage in OCB because they want to promote the welfare of others,or the organization,or that they may do so as a form of political influence in an effort to help themselves.Likewise,Folger(1993)reasoned that OCB may be motivated by what he termed achievement striving(i.e.,attempting to achieve recognition and reward by performing above and beyond expectations and engaging in exceptional actions at work)or for altruistic reasons(i.e.,dispositional factors or out of loyalty wherein the individual is not concerned with whether or not the exceptional actions are recognized).

Additionally,individuals may refrain from coming into work late or com-plaining with regard to workplace policies when under the watchful eye of a manager.However,employees may be less likely to take the same precautions under the observation of their own subordinates.Consequently,it seems likely that superiors'ratings of OCB will be at a higher mean level than will subordinate ratings of OCB.Accordingly,the following hypothesis is posed.

Hypothesis3.Mean ratings of OCB by superiors will be significantly

higher than will mean OCB ratings by subordinates.

METHOD

Participants

A total of372respondents participated in the study.The respondents consisted of154upper-level managers(superiors)and177subordinates of41 participants(target ratees)in an executive development program who were employed within a variety of industries across the United States.Of the

upper-level managers providing demographic data,87.2percent were male (N =130)and 96.6percent were white (N =144).The average organizational tenure of these respondents was 16.15years (SD =9.98)and their mean job tenure was 4.48years (SD =4.02).Of the subordinates providing data,69.2percent were male (N =119)and 92.4percent were white (N =159).The average organizational tenure of the subordinates was 12.12years (SD =8.81)and their average job tenure was 3.95years (SD =3.70).With regard to the targeted participants,85.4percent were male (N =35)and 90.2percent were white (N =37).Their average organizational tenure was 12.31years (SD =7.47)and their average job tenure was 2.72years (SD =2.98).Most of the target participants were in mid to upper level management positions.Procedure

Surveys containing the OCB measure and a cover letter describing the purpose of the study,assurances of confidentiality,and instructions for survey completion were distributed to the 41program participants.The participants were directed to distribute surveys to five of their subordinates.The partici-pants were also instructed to distribute surveys to five superiors or high-level managers who were knowledgeable regarding the performance of the partici-pant.To help insure that the higher-level managers who responded had knowledge of the target's performance,each was asked to indicate how long the target employee had worked under his/her supervision.The mean re-sponse to this question was 3.21years (SD =2.73).Superior respondents were also asked to indicate if they were responsible for completing this employee's formal organizational performance evaluation.T -tests were computed on the overall rating of OCB and each OCB dimension to assess if there were significant mean differences between the ratings provided by higher-level managers who had formal performance evaluation responsibility and those who did not.The t -test results indicated no significant mean differences (complete results are available from the first author upon request).

The responding higher-level managers and subordinates were informed that the purpose for completing the survey was to provide developmental feedback to the target manager so that he or she could improve his or her leadership skills.They were instructed to be candid in their responses and were assured of anonymity.Of the 205potential responses from higher-level managers,154surveys were returned for a response rate of 75percent.Of the 205potential responses from subordinates,177surveys were received for a response rate of 86percent.Additionally,each participant completed a self-rating survey.All respondents were provided with a pre-addressed envelope in which the completed surveys were mailed directly to the researchers.Measures

OCB was measured with the 24-item scale developed by Podsakoff,MacKenzie,Moorman,and Fetter (1990).These items are based on the five

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ORGANIZATIONAL CITIZENSHIP BEHAVIOR RATINGS103 dimensions of OCB proposed by Organ(1988):conscientiousness,sportsman-ship,civic virtue,courtesy,and altruism.Five items were used to measure conscientiousness(e.g.,``Is one of my most conscientious employees.'');five items were used to measure sportsmanship(e.g.,``Always finds fault with what the organization is doing.'');four items were used to measure civic virtue(e.g.,``Attends meetings that are not mandatory,but are considered important.'');five items were used to measure courtesy(e.g.,``Takes steps to try to prevent problems with other workers.'');and five items were used to measure altruism(e.g.,``Helps others who have been absent.'').

Ratings were made on a five-point scale(``strongly disagree''=1to``strongly agree''=5)to indicate the extent that each of the behaviors was characteristic of the targeted ratee's behavior.The mean of each scale was used in the analyses.Any negatively worded items were reverse scored so that higher scores on each scale are indicative of positive OCB.Additionally,an overall measure of OCB was created by computing a mean across all24behaviors. Podsakoff et al.(1990)reported reliabilities ranging from0.70to0.85for each of the five https://www.doczj.com/doc/9a5706781.html,ing a variation of the same scale,MacKenzie,Podsak-off,and Fetter(1991)reported similar reliabilities(0.70to0.84).In the present study,the internal consistency reliabilities across the various rating sources ranged from0.72to0.89(see Table1).

RESULTS

Hypothesis1predicted that there would be greater convergent validity between subordinate and supervisor ratings of OCB than between self and other ratings.In as much as multiple subordinates and superiors provided ratings for each target,the appropriateness of aggregating the subordinate and superior ratings was investigated prior to examining the convergent validities among sources.That is,it was necessary to determine the extent that ratings made of the same target were consistent(in agreement)with each other.

To accomplish this objective,rater agreement was first assessed by compar-ing within-target variance to between-target variance for subordinates and again for supervisors.The F-values,ranging from1.48to2.91,for the overall OCB ratings and the five dimensions of OCB were all significant(p.05)for both subordinate ratings and the superior ratings.Next,the within-source intraclass correlations(ICC;Shrout&Fleiss,1979)for each of the OCB dimensions were computed.These estimates of interrater reliability were then adjusted for multiple raters using the Spearman±Brown formula.As shown in Table1,the estimated reliability of a single subordinate rating ranged from https://www.doczj.com/doc/9a5706781.html,parable estimates for a superior rating ranged from0.34to 0.71.Estimates of the reliability of aggregate scores based on multiple raters ranged from0.64to0.88for subordinate ratings and from0.66to0.90for superior ratings.

Estimates of interrater agreement(r wg;James,Demaree,&Wolf,1984, 1993)were also computed.Because estimates of the ICC are dependent on the

T A B L E 1R e l i a b i l i t y E s t i m a t e s A c r o s s R a t e r s

C o n s c i e n t i o u s n e s s 0.840.630.860.850.580.610.850.850.960.96S p o r t s m a n s h i p 0.860.810.870.870.580.640.860.870.900.90C i v i c v i r t u e 0.720.680.750.750.290.340.640.660.920.92C o u r t e s y 0.890.740.890.910.630.710.880.900.940.96A l t r u i s m 0.880.82

0.87

0.880.570.640.850.860.93

0.95N o t e s :S u b =S u b o r d i n a t e s ;S u p e =S u p e r i o r s ;W G A =W i t h i n -g r o u p a g r e e m e n t .N f o r i n t e r n a l c o n s i s t e n c y e s t i m a t e s r a n g e f r o m 41t o 372.N f o r I C C a n d r w g =40±41.

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ORGANIZATIONAL CITIZENSHIP BEHAVIOR RATINGS105 relative sizes of the component variances,the ICC may underestimate the actual level of agreement among a set of ratings under certain circumstances. James et al.have suggested the r wgDthe proportional reduction in error variance of a distribution of obtained scores compared to a distribution representing random responsesDas an alternative to the ICC.The average r wg(across targets)for each OCB dimension,also shown in Table1,ranged from0.90to0.96for both subordinate ratings and superior ratings.

In light of the favorable F-values,levels of interrater reliability,and high interrater agreement,aggregate subordinate and superior scores were used to assess the relative levels of convergent validities(correlations)among the different sources of OCB ratings.Table2presents the correlations among the sources with overall OCB and with the five dimensions of OCB within a multitrait±multimethod format.The multitraits are represented by overall OCB and the five dimensions of citizenship behavior and the multimethods are represented by the three different rating sources.

Inspection of the validity diagonals in Table2indicates that subordinate and supervisor ratings of overall OCB were significantly correlated(r=.48,p<.01), while the correlations between self and subordinate ratings and between self and supervisor ratings were not significant(r=.07and r=.11,respectively).A test for significant differences among these correlations(Cohen&Cohen,1983) indicated that the subordinate±superior correlation was significantly larger than both the self-subordinate correlation(z=1.95,p<.05,one-tail)and the self-superior correlation(z=1.79,p<.05,one-tail).The self-subordinate and the self-superior correlations did not significantly differ(z<1.0,n.s.).These results provide evidence for Hypothesis1,indicating that ratings of OCB provided by others(superiors and subordinates)are more highly correlated than ratings provided by self and other sources.

Further inspection of the validity diagonals in Table2suggests that this same general pattern of results holds for each of the OCB dimensions.That is,there were significant relationships between subordinate ratings and superior ratings for each of the five OCB dimensions,while the self-sub-ordinate ratings and the self-superior ratings were generally not significantly related(the only exception being the self-subordinate ratings of civic virtue). These results provide additional evidence for the convergent validity of ratings external to self-ratings.Also of interest is the fact that the magnitude of the heterotrait±monomethod correlations for self-ratings appear to be somewhat smaller than the same correlations among subordinate ratings and among supervisor ratings.This pattern of results may be indicative of a greater halo effect operating within subordinate and superior ratings. Descriptive statistics for self,subordinates,and superior's ratings of OCB overall and each of the five OCB dimensions are presented in Table3.An analysis of variance(ANOVA)was conducted to test Hypotheses2and3,which postulated mean differences between the rating sources.Specifically,Hypoth-esis2proposed that self-ratings of OCB would be higher than ratings provided by superiors or subordinates,while Hypothesis3stated that superiors'ratings would be higher than subordinates'ratings.The F-test for the composite

T A B L E 2M u l t i t r a i t -m u l t i m e t h o d C o r r e l a t i o n M a t r i x

1

2

345678910

1.(S )O v e r a l l D

2.(S )C o n s c i e n t i o u s n e s s 0.57D

3.(S )S p o r t s m a n s h i p 0.710.07D

4.(S )C i v i c V i r t u e 0.630.180.34D

5.(S )C o u r t e s y 0.740.660.240.30D

6.(S )A l t r u i s m 0.710.490.180.450.62D

7.(L )O v e r a l l 0.07à0.030.140.05à0.01à0.02D

8.(L )C o n s c i e n t i o u s n e s s 0.060.17à0.020.060.040.050.68D

9.(L )S p o r t s m a n s h i p à0.16à0.220.17à0.23à0.29à0.290.770.40D10.(L )C i v i c V i r t u e 0.26à0.060.300.370.040.050.720.370.46D11.(L )C o u r t e s y 0.140.030.090.100.180.080.850.530.410.5612.(L )A l t r u i s m 0.200.110.050.220.160.220.800.410.370.5213.(H )O v e r a l l 0.110.110.130.050.08à0.040.480.470.330.4114.(H )C o n s c i e n t i o u s n e s s 0.060.18à0.17à0.010.200.250.150.38à0.070.1115.(H )S p o r t s m a n s h i p 0.030.060.200.05à0.16à0.210.290.330.320.2116.(H )C i v i c V i r t u e 0.05à0.070.170.15à0.06à0.150.500.290.450.5617.(H )C o u r t e s y 0.130.150.09à0.070.30à0.040.410.330.180.3118.(H )A l t r u i s m 0.17

0.100.130.100.140.100.530.490.35

0.44

(C o n t i n u e d )

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11

12131415161718

1.(S )O v e r a l l

2.(S )C o n s c i e n t i o u s n e s s

3.(S )S p o r t s m a n s h i p

4.(S )C i v i c V i r t u e

5.(S )C o u r t e s y

6.(S )A l t r u i s m

7.(L )O v e r a l l

8.(L )C o n s c i e n t i o u s n e s s

9.(L )S p o r t s m a n s h i p 10.(L )C i v i c V i r t u e 11.(L )C o u r t e s y D12.(L )A l t r u i s m 0.80D13.(H )O v e r a l l 0.400.31D14.(H )C o n s c i e n t i o u s n e s s 0.130.180.70D15.(H )S p o r t s m a n s h i p 0.150.110.760.32D16.(H )C i v i c V i r t u e 0.360.290.770.430.50D17.(H )C o u r t e s y 0.490.310.860.570.490.58D18.

(H )A l t r u i s m

0.48

0.360.820.590.370.650.76DS =S e l f ,L =S u b o r d i n a t e ,H =S u p e r i o r .I t a l i c n u m b e r s r e p r e s e n t m o n o t r a i t -h e t e r o m e t h o d c o r r e l a t i o n s .R o m a n n u m b e r s r e p r e s e n t h e t e r o t r a i t -h e t e r o m e t h o d c o r r e l a t i o n s .B o l d n u m b e r s r e p r e s e n t h e t e r o t r a i t -m o n o m e t h o d c o r r e l a t i o n s .N =40±41.r !.31,p <.05(t w o -t a i l ).r !.41,p <.01(t w o -t a i l ).

T A B L E 2(C o n t i n u e d )

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107

measure of OCB was significant (F =6.94,p <.01),indicating that for OCB overall,mean ratings significantly differed across the rating sources.Further analyses using Tukey's HSD test were used to compare the OCB means across the three ratings sources.The means that were significantly different from each other are denoted with subscripts in Table 3.The results provided partial support for Hypothesis 2.That is,while self-ratings were not significantly greater than superior ratings,they were significantly greater than subordinate ratings.Additionally,support was found for Hypothesis 3.Specifically,the results indicated that superior ratings were significantly higher than subordi-nate ratings (M =4.14vs.M =3.94,respectively).

Mean differences across rating sources were also examined with regard to each of the five OCB dimensions.As shown in Table 3,significant differences were found between subordinates and the other two rating sources (super-visors and self)for courtesy and altruism.Subordinates reported significantly lower ratings on these dimensions than did self or superiors.

DISCUSSION

The present study extends current knowledge regarding ratings of OCB in several unique ways.Very little research has been conducted comparing OCB ratings obtained from different rating sources.The collection of multiple superior and subordinate ratings afforded the opportunity to assess the convergence of ratings between rating sources (validity)as well as the convergence of ratings within each rating source (reliability).With regard to convergence across rating sources,the results demonstrated that there was a

TABLE 3

Reliabilities,Means,Analysis of Variance,and Standard Deviations for OCB by Rater

Rater means and SD

ANOVA Self

Subordinate Superior F-values OCB (Overall)

4.15(.40)a 3.94(.55)b 4.14(.51)a 6.94**Conscientiousness 4.55(.39) 4.44(.58) 4.55(.50) 2.04Sportsmanship 3.82(.98) 3.69(1.07) 3.89(1.07) 1.52Civic virtue 4.07(.55) 4.03(.55) 3.95(.53) 1.46Courtesy 4.26(.48)a 3.93(.72)b 4.22(.65)a 9.28**Altruism

4.05

(.51)a

3.62

(.72)b

4.04

(.59)a

19.32**

Notes.Means with different subscripts differ significantly at p .05in the Tukey honestly

significant difference comparison.N =41(self).

N =177(subordinates).N =154(superiors).*p <.05.**p <.01.

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ORGANIZATIONAL CITIZENSHIP BEHAVIOR RATINGS109 moderate correlational relationship between superior and subordinate ratings of overall OCB.By contrast,there was very little consistency in the ratings between self and others.In general,these findings are similar to what has been found in both the previous research examining task performance ratings (e.g.,Harris&Schaubroeck,1988)and the research examining OCB ratings (Becker&Vance,1993).That is,ratings between others tend to be more strongly related than do ratings between self and others.However,previous studies have primarily examined other ratings as provided by supervisors and peers.The present study provides evidence to indicate that this effect also generalizes to supervisor and subordinate ratings.

The results of the present study also revealed that mean superior and self-ratings were consistently higher than were mean subordinate ratings. This finding is in contrast to what has been found in task performance research.In general,the performance appraisal literature has found that self-ratings are higher than ratings provided by other sources.Additionally, in a direct comparison of subordinate ratings with supervisor and self-ratings, Mount(1984)found that subordinates and supervisors had similar mean level ratings of performance.

There are several possible explanations for the present finding linked to the nature of OCB.The first explanation follows from the rationale proposed in the Introduction.Employees may make purposeful efforts to perform citizenship behaviors that will be noticed by their supervisor in an attempt to gain more favorable impressions from those who determine rewards and punishments. Hence,subordinates may observe fewer instances of OCB than do superiors. Alternatively,it may be that there are differences between the rating sources regarding what job behaviors are expected and what job behaviors are considered as above and beyond expectations(Morrison,1994).In the present study,the targeted ratee and superiors were both at mid to high managerial levels.Perhaps,individuals at higher managerial levels,even though at different ranks,share common expectations regarding citizenship behavior that result in similar mean level ratings.A final explanation centers on differences in what is cognitively stored in a rater's memory.Supervisors are typically required to observe and encode examples of subordinate performance for the formal appraisal process,which seems likely to extend over into the appraisal of OCB.Unless subordinates are specifically put in a role where they know they will be giving upward appraisal feedback,they may be less likely to make an effort to observe,retain,and recall examples of any type of perfor-mance for evaluation purposes.

Several interesting patterns that emerged with regard to the dimen-sional OCB ratings across sources should be noted.When considering both the correlational relationship and the mean level of ratings,the greatest degree of convergence across rating sources was found with ratings of civic virtue,and the least amount of convergence was found with ratings of altruism.The dimensional differences may be a function of the overtness or observability of the behaviors characteristic of each of these dimensions. For example,civic virtue includes behaviors such as attending meetings

that are not required.These behaviors are somewhat public in nature and hence,it may be relatively easier to obtain consensus across rating sources.On the other hand,altruism includes readily helping others.There may be a number of different targets of altruism behaviors across the organization.Hence,it may be difficult for various sources to agree on the frequency of these behaviors.

Perhaps most significantly,the results provide good news and bad news related to the reliability of OCB ratings.The bad news is that the ICC analyses clearly indicate that the reliability of a single rater (whether the source is superiors or subordinates)is unacceptably low.The good news,however,is that the results also suggest that reliability can be increased substantially by using multiple raters.One consequential ramification of this finding is that extant relationships in the OCB literature are probably underestimates of true relations.That is,the results suggest that correla-tions between OCB true scores (as adjusted for unreliability)and other variables such as dispositional and attitudinal variables may be higher than has been previous reported when based on either raw correlations or on correlations with scores adjusted by internal consistency estimates.For example,disattenuating OCB ratings when comparing motivational expla-nations for why individuals engage in OCB may change what we infer about the nature of these relationships.

The results also have implications in terms of selecting the appropriate index of reliability when making corrections for attenuation in OCB ratings.As demonstrated within the present research,the observed single-rater ICCs were considerably lower than the observed internal consistency estimates.Understandably,the choice of which index to use when correcting for attenua-tion will have an impact on the subsequent results.For example,in their study examining the relationships between task performance,two facets of contex-tual performance,and overall evaluation,Van Scotter and Motowidlo (1996)found that the results differed depending on whether the measures were uncorrected,corrected with internal consistency estimates (coefficient alpha),or corrected with single-rater ICC estimates.

One recommendation that follows from these findings is that in order to enhance the validity and reliability of OCB ratings,multiple ratings from multiple perspectives should be collected whenever feasible.While low con-sensus does not imply a lack of validity or poor accuracy in the ratings of any one source,the lack of agreement across different sources does suggest that multiple rating perspectives are a necessity since the ratings of different sources do vary.Moreover,the lack of agreement across different rating sources suggests that one rating source should not be indiscriminately sub-stituted for another when conducting OCB research.Given that subordinates and superiors demonstrated comparable levels of interrater reliability and interrater agreement,yet different mean level ratings,subordinate ratings should be used to augment those of superiors.

The validity and utility of multiple rating sources has been recognized by researchers investigating formal performance appraisal systems (Bernardin,

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ORGANIZATIONAL CITIZENSHIP BEHAVIOR RATINGS111 Dahmus,&Redmon,1993;Tornow,1993;Vance,MacCallum,Coovert,& Hedge,1988).Likewise,the use of multiple raters may result in a more complete assessment of the OCB criterion domain.By extension,averaging multiple ratings obtained from different sources(subordinates,peers,super-visors)should allow for a more comprehensive assessment of characteristic levels of OCB.Furthermore,obtaining multiple rating perspectives is likely to become an increasingly important challenge given that OCBs are beginning to be recognized as potential criteria for use in performance appraisal and selection research and practice(Borman&Motowidlo,1993).

Several limitations to the present study should be addressed.Most notably, the small sample size of matched respondents may limit the generalizability of our results.However,it should be noted that our respondents came from a variety of organizations as opposed to a sample drawn from a single organiza-tion.Moreover,a number of studies have found that the average of ratings is more reliable than a single rating due to the reduction in error variance (French&Bell,1978;Latham&Wexley,1981).On the other hand,the greater reliability associated with the ratings provided by superiors and subordinates also presents an alternative explanation as to why stronger correlations were observed between other rating sources than between self and others that should be considered.Specifically,one reason why the correlations between others may be stronger than those between self and others may be directly due to the greater reliability produced by multiple ratings.Future research can help address this issue by examining the reliability of self-report measures of OCB through the use of test±retest estimates.Another limitation to the study is that the targeted ratees were allowed to choose which subordinates and superiors rated them.Accordingly,it is possible that ratings were skewed by the selection biases of respondents.Ratees may have distributed surveys to individuals whom they believed would give them high ratings.However,it should be kept in mind that the ratings were obtained for developmental purposes and were to be aggregated and shared only with the ratee and the researchers.Consequently,within this context,the desire for self-enhancing feedback would seem less likely.

Several avenues for future research should be pursued.While the results of the present study provide evidence indicating that ratings of OCB do differ across sources,the reasons underlying these differences need further investigation.The low consensus across sources may be caused by many factors,including the nature of initial performance expectations,the amount and nature of performance information observed and recalled by the rater, and the rater's unique cognitive information-processing tendencies(Tsui& Ohlott,1988).Research designed to ascertain what information each of the rating sources are attending to may be helpful in this endeavor.For example,employees could be asked to identify individuals at different levels of the organization who they believe are exemplars of high OCB and then provide specific justification and examples underlying their nomination. Another avenue may be to employ naturalistic observation methods whereby acts of OCB are recorded along with the context of the situation and each of

the individuals involved.Finally,a variation of protocol analysis may be implemented where raters are asked to verbally provide a ``stream-of-consciousness''while providing OCB ratings.The results may yield some insight into what pieces of information are recalled when an individual makes OCB ratings.

Additional research is needed that provides external validation of the OCB ratings provided by different sources.For example,Becker and Randall (1994)validated supervisory ratings of OCB against an objective behavioral criterion (whether or not the employee completed a voluntary attitude survey).The results indicated that employees who received higher ratings of OCB from their manager were also more likely to have returned the survey.Additional research in this vein should be conducted utilizing different rating sources.

In summary,the results clearly indicate that the source and method of obtaining OCB ratings do make a difference.Given the importance of OCB with regard to organizational effectiveness (Podsakoff,Ahearne,&MacKenzie,1997),the volitional nature of the behavior,and its impact on individual performance evaluations,additional lines of inquiry based on an examination of the use of multiple OCB rating sources should be undertaken.Moreover,this research seems essential in order to gain an appreciation of the full scope and saliency of these behaviors for organizations.

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