教案
授课日期周次课次
授课班级课时课型①New 课题名称Module 3 Unit 2 Welcoming guests 执教教师
一、教学目标１、知识与技能：
(1) master the basic knowledge of welcoming guests
(2) master the new words in the dialogues
(3) master the dialogues
２、过程与方法：
(1) Task-based learning approach
(2) Inquiry-based learning approach
(3) Collaborative learning approach
(4) Situational learning approach
３、情感、态度与价值观：
(1) Ss can learn about the basic knowledge of welcoming guests
(2) Ss can learn basic welcoming guests procedures
(3) Ss can learn some basic welcoming guests skills
二、教学重点与难点教学重点：
(1)To present the knowledge of welcoming guests
(2)To present the dialogues
教学难点：
Practice the dialogues and play the role in English in mocked situations
三、教学方法(1) Task-based learning approach
(2) Inquiry-based learning approach
(3) Collaborative learning approach
(4) Situational learning approach
四、教学辅助器具
Books, multi-media, chalk. Blackboard
五、教学过程
1 Lead-in:
1）Revision:
What are the procedures of table reservations?
Ask the students to play the role
2）Look and match:
lounge hostess restaurant entrance
wine list reservation sign menu
1. hostess
2.restaurant entrance
3. menu
4. wine list
5. reservation sign
6. lounge
3）. Keep these important tips in mind when serving:
Welcome the guests.
Ask if the guest has a reservation.
Enquire under whose name.
Enquire for how many persons.
Lead the way to the table.
Present the menu to the guest and promise to take his order later.
2. Pre-task:
Do you know these useful expressions?
Good morning, sir/madam. Welcome to our restaurant. Do you have a reservation with us?
早上好，先生/女士。欢迎光临我们餐厅，您有预定吗？
Excuse me , sir/madam. Which table do you prefer?
不好意思，先生/女士，请问你喜欢坐哪里呢？
Excuse me, sir/madam, this way please! Please mind your steps! Thank you!
先生/女士，请这边走，小心台阶，谢谢您。
May I have your name, please?
请问您的姓氏？
I do have a table for you, Mr…
我们为您准备了一张餐桌。
Please follow me .I will bring you there.
请跟我来，让我来为您带路。
May I take your coat?
让我替您拿大衣好吗？
I would have a table for you in half an hour’s time, would you mind waiting?
我们约半小时后有餐位，您稍等片刻可否
3. While-task:
Let’s study dialogues:
Dialogue 1:
Where are the two speakers?
What does the hotel staff do for the guest?
What kind of table has the restaurant reserved for the guest?
Is the guest satisfied with the table?
Dialogue 2:
Listen and answer questions:
Has the guest made a reservation here?
How many people will be dining in the conversation?
Is the guest expecting to eat at this restaurant?
What does the hostess present to the guest?
Dialogue 3:
Listen and answer questions:
How many people are there for the table?
What does the waiter ask the guests to do when the restaurant is full?
Where do the guests wait?
Does the waiter offer attentive service?
B: Answers to the exercises:
1. A: Listen to the dialogue and fill in the blanks.
A: Good evening, Welcome to our restaurant. Do you have a reservation?
B: Yes, I have a reservation.
A: May I have your name?
B: Henry White.
A: After you… How would you like this table?
B: Well, could we get a table by the window?
A: Let me check, would you take that one?
B: Terrific. Thank you.
A: Have your seat, please. I will get you the menu.
B. Listen to the second dialogue and answer the following questions.
Yes
Mr. Black
It’s too close to the washroom.
He would like to sit a table by the window.
3. Put the following service procedures into correct orders.
pull chair out for the guest;
Seat the guest
greet the guests;
usher the guest to his table;
hand the menu to the guest;
check booking details with the guest;
3 6 2
4 1 5
2. Match the English expressions in Column A with their Chinese meanings in Column B.
1.C
2.E
3.A
4.B
5.G
6.K
7.J
8.I
9.F 10.L 11.D 12.H
4. Practice the sentences with your partners.
Good morning. Welcome to our restaurant. Have you made a reservation with us?
Excuse me, sir/madam, this way please! Please mind your steps! Thank you!
Reservation, sir?
Reservation was for (No.). Is this correct, sir/madam?
How many people in all?
Good evening. A table for two?
May I have your name, please?
I am sorry, sir/madam (guest’s name), we’re full for the moment. We would have a table for you in half an hour’s time, would you mind waiting?
I have a lovely table for you today.
Please follow me. I will bring you there.
This way , please.
May I take your coat?
Let me show you the table you have reserved.
5. Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions.
1. When the guest arrive at the entrance of the restaurant…
Good morning, Welcome to our restaurant.Do you have a reservation with us?
2. When the restaurant is fully booked,…
I am sorry, Sir / Madam (guest's name), we're busy now. Would you care to have a drink in the lounge?
3. When you lead the guest to the table…
Follow me , please./ This way, please.
4. When the guests are seated at the table…
Here is the menu . The waiter will be here to take your order soon.
5. When the guest doesn’t want the table you have arranged for him…
Where would you like your table?/How about the window table over there?
6. Complete the following dialogue.
A: Good evening, sir. Welcome to our restaurant. Do you have a reservation?
B: No, I'm afraid I don't.
A: How many people?
B: Three.
A: I'm sorry, a vacant table is not available now. Would you mind waiting for 20 minutes?
B: Of course not.
A: May I have your name, please?
B: Mr. White.
A: Thank you, would you like to have a drink in the lounge? We'll have you seated as soon as we get a table ready.
B: Thank you. (Fifteen minutes later)
A: Mr. White?
B: Yes?
A: Thank you for waiting. Please step this way. Here is your table.
B: Thank you.
A: Here's the menu, sir. I'll return in a few minutes to take your order.
7. Translate the following Chinese into English.
晚上好，欢迎光临我们餐厅。
Good evening. Welcome to our restaurant.
对不起，先生。我们餐厅客满了。
I’m sorry, sir. Our restaurant is full now.
您现在需要包房吗？
Do you need a private room now?
您是要吸烟区还是无烟区？
Would you like a smoking area or non-smoking area?
我们需要一个带转盘的大桌子。(a Lazy Susan)
We need a large table with a Lazy Susan.
8. 1.C 2.A 3.D
4 Post-task
1) Role-play:
2) Homework:
1. Recite the three dialogues
2. Practice the dialogues with partners
3. Finish all the exercises
4. Preview unit 3
六、教学后记