【外贸英语口语】一般商业信函(中英对照)

外贸英语商业信函用语我们被告知……We are told that...我们从青木先生那儿了解到……We understand from Mr. Aoki that...我们发觉到……We observed that...We found out that...We discovered that...我们希望提醒贵方注意……We would like to call your attention to... *用于必须说出很严重的事情时。

我们想利用这次的时机就……事提醒您。

May we take this oasion to remind you that... *有礼貌但语气严厉。

用于欠款到期不还等情况时。

May we take this opportunity to remind you that...我们希望您能……We hope that you will...我们希望收到……We hope to receive...我对……很感兴趣。

We are interested in... *适用于索取资料时。

我们渴望知道……We would be interested to learn...如果您能告诉我们……，我们将不胜感谢。

We would appreciate it if you will let us know...We would appreciate it if you would let us know...We shall appreciate it if you would let us know...我们能麻烦您将……寄给我们吗?May we ask you to send us...?非常感谢您为我们提供的一切。

We thank you for your offer.您……，我们不胜感谢。

I appreciate very much that you...对贵方的大力合作我们万分感谢。

外贸商务信函英语范文在外贸中，我们作为一名业务员，英语好一点对于我们写商务信函时好处多多。

下面是店铺给大家整理的外贸商务信函英语范文，供大家参阅!外贸商务信函英语范文：要求按现金提货方式装运订货Dear Sir or Madam:Thank you for your order No.6464 dated 28 April for 40 widgets. We would like to arrange for immediate shipment. Unfortunately, we do not have sufficient creditinformation to offer you open account terms at this time. Would it be acceptable to ship this order cash on delivery?If you wish to receive open account terms for your next order, please provide us with the standard financial statement and bank reference. This information will be held in the strictest confidence.We look forward to hearing from you.Yours sincerely,Hillary外贸商务信函英语范文：延迟付款Dear Sir or Madam:Thank you for your letter dated 24 March. We are very sorry to hear about your company’s current financial problems.We have considered your request to delay payment of your outstanding balance of US$11.426 until 1 May of this year. We are happy to tell you that we can agree to your proposal.We must add, however, that this preferential treatment is being given only because of your current circumstances. It cannot be taken as a precedent for our future commercial relationship.We wish you better times ahead.Yours sincerely,Hillary外贸商务信函英语范文：确认供货Dear Sir or Madam:As a result of our recent exchange of information, we have a strong interest to work with your proposal.Please see the following terms and conditions as a confirmation of the start of our business relationship.Product Name:Spec. Number:Quantity:Price:Packing:Payment:We hope that this first transaction will come to a successful conclusion for both of us. We look forward to continuing a mutually beneficial trade between our companies.Yours faithfully,Hillary外贸商务信函英语范文：答复在30日有效期的信用状付款的建议Dear Sir or Madam:Thank you for your order of 500b/w TV sets by your letter dated 17 July.We have considered your proposal to pay by a 30-day letter of credit. We do not usuallyaccept time credit; however, in view of our long and mutually beneficial relationship, we are willing to make an exception this time.I must stress that this departure from our usual practice relates to this transaction only. This one-time accommodation does not set a precedent for future transactions.I am enclosing our sales contract No.834 covering the order.I would be grateful if you would follow the usual procedure.Yours sincerely,Hillary外贸商务信函英语范文：答复直接付款的要求Dear Sir or Madam:Thank you for your letter dated 2 October requesting payment against documents for contracts No.482 and 483.We are pleased to say that we agree to your request. We wish, however, to make it clear that in our future transactions, involved for each transaction is less than US$5,000 or the equivalent in Renminbi. Should the amount exceed that figure, payment by letter of credit will be required.We would like to say that this exception is allowed only in light of our long and mutually beneficial association.Yours sincerely,Hillary。

商务英语外贸英语信函商务英语外贸英语信函范文1.Please effect shipment with the least possible delay upon receipt of the letter of credit in your favour established by us.收到我方开具的.以你方为受益人的信用证后，请尽可能减少延误发货2. We hope that the goods will arrive in time for the new year rush.我们希望新年急需的货物能及时送达3.We hope that you will make all necessary arrangements to deliver the goods on time.我们希望你做出必要的安排以使货物准时到达4.Could you possibly make your delivery date not late than May? You see, June is the right season for the goods. If they arrive later than June, we will miss the selling season.你能将交货期定在不迟于五月吗，你知道，六月正是该货的旺季，如果迟于六月，我们将错过销售季节5.Can you effect shipment of the order in October?你能确认在十月份将该订单的货发出吗6.Is it possible for the goods to be landed at Dalian in early December?12月初该批货在大连上岸是否可能7.We need the products in less than one month in order to get ready for the selling season.我们需要货物不迟于一个月以为销售季节做准备8.Please send us the shipment by train.请通过火车发货给我们9.Please ship the goods by the first available steamer early next month.请下月初通过一流的汽船发货给我们10.As we are in urgent need of the goods, we would like you to ship them by air freight.由于我们急需此货，我们要求空运。

1)A first enquiryDear Sirs,We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.Yours faithfully,Sandra JonesManager====================================A first enquiry第一次询价Dear Sirs,执事先生:We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.从伯明翰.史密斯公司!获悉贵公司制作了一系列款式新颖的皮革手提包.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.本公司经营高档零售业务,虽然销量不多,但货品属优质高档.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?现恳请惠寄货品目录、价格表和付款方式细则.We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.此外,如蒙提供各类皮革样本,不胜感激.Yours faithfully,Sandra JonesManager==========================================Useful phrases1.We have learned from ... that you从…获悉贵公司…2.We operate a quality retail business本公司经营高档零售业务3.Would you please send me a copy of your handbag catalogue现恳请惠寄货品目录…4.We would find it most helpful if you could also supply samples of如蒙提供各类…样本,不胜感激=======================================Notes段意解说1.Say how you obtained the company's address and indicate what you are interested in.各知如何取得收信人地址及发信原因．2.Introduce yourself and describe your field of activity.自我介绍有关经营的业务范围3.Make your main request.提出请求4.The second request is going to cost the company more. Make it tactfully.第二个请求花费较大，需要得体地提出．=====================================Alternative phrases替代用语We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.(I have been told by/I have heard from...)(...handbags in several different leathers...)We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.(It would be very helpful if...)(...from which you make the handbags.)============================================Comments 评注The enquiry is brief and to the point, telling the reader exactly what the enquiryis about. It requests the usual free literature and politely asks for an additional item: samples.这封信简明扼要，让收信人确切清楚查询内容．先要求索取赠阅目录，再礼貌地要求提供样本(2) Reply to a first enquiryDear Ms Jones,Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.We also manufacture a wide range of leather belts and gloves in which you may beinterested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls. We look forward to receiving an order from you.Yours sincerely,Damien CarrMarketing Vice-President===========================================Reply to a first enquiry答复第一次询价Dear Ms Jones,琼斯女士:Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.7月16日来函询价忆收到.得悉贵公司对我们的产品有兴趣,实感荣幸.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.兹奉上我们最新的产品目绿和常用的皮革样本,谨供参考.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.很抱歉未能寄上全套样本,但其它诸如鳄鱼皮、驼鸟皮等皮革都是同样优质上乘的.Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.本公司欧洲营业经理安杰拉.韦恩太太将于下月携同各类产品前赴英国,.届时您若能抽空与她面谈和看看我们的产品,相信也会同意我们的产品质料上乘、手工精巧,能吸引最有鉴赏力的买主.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls. 除了手提包外,本公司亦制造多种系列精美的皮带和手套,贵公司如感兴趣,可参看产品目录中所刊登的插图.韦恩太太拜访时将向您展示样本.We look forward to receiving an order from you.期待接到您的订单.Yours sincerely,Damien CarrMarketing Vice-President销售部副总经理=============================================Useful phrases1. We are pleased to hear that you are interested in our products.得悉贵公司对我们的产品有兴趣,实感荣幸.2. I regret to say that we can not send you the full range of samples.很抱歉未能寄上全套样本…3. She will have with her a wide range of our products.携同各类产品…4. We think that you will agree that only the best quality materials are used …相信也会同意我们的产品质料上乘、手工精巧…5. The high standard of workmanship will appeal to the most discriminating buyer. …能吸引最有鉴赏力的买主.======================================Notes段意解说1.Make the reference clear and respond.确认来函,作出响应.2.State what acting you are taking详述现正采取的措施3.Explain why you have not been able to meet the request in full解释未能满足收信人所有要求4.Add details of any follow-up action告知其它后续措施5.Broaden the customer's interest, hoping to sell additional products.吸引收信人对其他产品的兴趣,尽量推销======================================Alternative phrases替代用语Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.(I refer to your...)(I am glad to...)We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.(I am sorry to...)(I can assure you, however,...)Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.(...that we use the best quality materials...)(...the most discerning...)We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls. We look forward to receiving an order from you.===========================================Comments评注This is a concise, yet full, response to the enquiry. It demonstrates the efficiency and dynamism of the company's approach. The visit of a sales representative will almost certainly lead to a sale.本信精要详尽,同时显示发信人公司处理效率和冲劲.派营业代表到访将可建双方的合作关系.(3)An enquiry for steel screwsDear Sirs,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England. It would also be appreciated if you could forward samples and your price list to us.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.We look forward to hearing from you by return.Yours faithfully,Nigel BrownPurchasing Manager=========================================An enquiry for steel screws钢螺钉询价Dear Sirs,营业部主管,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England. 本公司有意大量购买各型号钢螺钉,欲知每公斤送抵英国利物浦的成本加运费价格.如蒙惠赐上述报价单,不胜感激.It would also be appreciated if you could forward samples and your price list to us.如能惠寄样本和价格表,亦必感谢不尽.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.本公司素来向其它公司购买此类货品,闻悉贵公司货品质优价廉,故欲与贵公司建立合作关系.We look forward to hearing from you by return.专此候复.Yours faithfully,Nigel BrownPurchasing Manager采购部经理======================================Useful phrases实用短语1.We would be obliged if you would give us a quotation per...如蒙惠赐上述报价单,不胜感激.2.It would also be appreciated if you could forward samples and your price list to us.如能惠寄样本和价格表,亦必感谢不尽.3. We have confidence in the quality of your products.…闻悉贵公司货品质优价廉…==============================Notes段意解说1.State the enquiry clearly, giving details.详细告知询价项目和细则2.State any additional requests说明其它请求3.Explain why you are approaching this particular company解释选择与收信人公司接洽的原因.4.Ask for a quick response要求尽早回复.====================================Alternative phrases替代用语We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England. (We would like to purchase...)(We would be grateful if...)It would also be appreciated if you could forward samples and your price list to us.(We would appreciate it...)We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.(We previously purchased...)(...we are given to understand...)(...more competitive prices...)We look forward to hearing from you by return.=======================================Comments 评注The enquiry is clearly stated with all relevant details at this stage. It makes it clear that the prospective purchaser wishes to buy quite large quantities but wants top quality products at very competitive prices.有关询价项目和细则均清楚列明.此外,发信人亦表示只要货品质优价廉,便会大批购买. (4)Reply to an enquiry for steel screwsDear Mr Brown,Thank you for your enquiry of 2 October 1995. In reply, we would like to make the followings offer, subject to our final confirmation:Production: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5kg netQuantity: 100 boxesPrice: As per the attached listShipment: January/February 1996Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.Under separate cover, we have sent you samples of various sizes, our catalogue and price list.If you find our offer acceptable, please telex or fax us for confirmation. Yours sincerely,K T ChangSales Manager================================Reply to an enquiry for steel screws答复钢螺钉询价Dear Mr Brown,布朗先生,Thank you for your enquiry of 2 October 1998. In reply, we would like to make the followings offer, subject to our final confirmation:贵公司1998年10月2日询价函收悉.如下报价需在本公司确认后,方可有效: Production: Steel screws产品:钢螺钉Specifications: As per the attached list规格:依照附表Packing: Loose in boxes of 5kg net包装:净重5公斤散装箱Quantity: 100 boxes数量:100箱Price: As per the attached list价格:依照附表Shipment: January/February 1999装运:1999年1月至2月Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.付款:保况不可撤销即期信用证,需于装运前230天开立Under separate cover, we have sent you samples of various sizes, our catalogue and price list.另函附寄各型号样本、商品目录和价格表.If you find our offer acceptable, please telex or fax us for confirmation.如题公司接受上述报价,请尽早落实定单为盼.Yours sincerely,K T ChangSales Manager销售部经理================================Useful phrases1.We would like to make the followings offer, subject to our final confirmation 如下报价需在本公司确认后,方可有效2. Under separate cover, we have sent you samples of various sizes, our catalogueand price list.另函附寄各型号样本、商品目录和价格表.==================================Notes段意解说1.Acknowledge the enquiry identifying the reference确认来函和查询事宜.2.Tabulate the details of the offer for absolute clarity. Define the method of payment (letter of credit) precisely.把各项要点详列成表.清楚注明付款规定.3.List samples and other enclosures to be sent in a separate parcel.告知有关附件和样本将另函寄奉.4.Encourage a speedy reply敦促早日回复.==================================Alternative phrases替代用语Thank you for your enquiry of 2 October 1995. In reply, we would like to make the followings offer, subject to our final confirmation:(In reply to your enquiry of...)(The offer is conditional on our final confirmation.)Production: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5kg netQuantity: 100 boxesPrice: As per the attached listShipment: January/February 1996Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.Under separate cover, we have sent you samples of various sizes, our catalogue and price list.If you find our offer acceptable, please telex or fax us for confirmation.(If our offer is acceptable...)=========================================Comments评注The offer is concise and clear. The method of payment, letter of credit, is thesecurest form of payment when dealing with export orders. Tabulating details of an offer provides a simple checklist for the customers to follow. The offer is conditional to allow for any unforeseen problems such as cost increases.报价简洁明确,项目详列成表.令收信人一目了然.需经发信人最后确认方为有效.可避免因其它因素而引致的成本上涨.以信用证付款是处理出口订货最可靠的方法.(5)Asking for a pro forma invoiceDear Sirs,One of our clients has asked us to obtain a pro forma invoice for the following product:Lion Brand Nail Clippers Model 21 chrome plated.Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client's confirmation.We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.Yours faithfully,T S KhayamImport Manager===================================Asking for a pro forma invoice索取形式发标Dear Sirs,执事先生:One of our clients has asked us to obtain a pro forma invoice for the following product:本公司客户要求获得下列产品的形式发票Lion Brand Nail Clippers Model 21 chrome plated.狮牌21型镀铬指甲钳2500打Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client's confirmation.现请贵公司尽快寄送一式三份的形式发票给我们,以便取得该客户的确认.We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.申请进口许可证并无困难.此事一经同意,本公司将立即开立以贵公司为收款人的信用证. Yours faithfully,T S KhayamImport Manager进口部经理===========================================Useful phrases实用短语1.One of our clients has asked us to obtain ...本公司客户要求获得…2. We will have to no problem in obtaining the import licence.申请进口许可证并无困难.3. As soon as this is approved, a letter of credit will be opened in your favour. 此事一经同意,本公司将立即开立以贵公司为收款人的信用证.=====================================Notes段意解说1.State the request and identify the product告知请求和有关的产品.2.Give details of the proposed order and the reasons for requesting the pro forma invoice详细暂拟订单细节和请求发出形式发票3.Add any other details and state the proposed method of payment附加其它资料和列明暂拟的付款方法.==================================Alternative phrasesOne of our clients has asked us to obtain a pro forma invoice for the following product:(One of our customers has asked us to get...)Lion Brand Nail Clippers Model 21 chrome plated.Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client's confirmation. (Please send three copies of your pro forma invoice ...)We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.(We will not encounter any difficulty in...)===========================================Comments评注A pro forma invoice is not a request for payment. It is a simple way of showing a potential customer what an order is going to cost. It makes the vendor go throughthe actual process of costing the order. In this case the pro forma invoice is required for a third party. A dozen(12) is still a quantity often used by some traders. A gross(144) is also used, but less frequently.形式发票并非付款通知,而是卖主按正式程序报价,让潜在客户预算成本.这里述及的形式发票是为第三者索取的.'打'(12件)仍常用于商业贸易中,但'罗'(144件,即12打)刚较为少见.(6)Sending a pro forma invoiceDear Mr Khayam,In reply to: your request , dated 14 July 1999, we have much pleasure in sending you our pro forma invoice in triplicate.For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.We look forward to hearing from you.Yours sincerely,M T LuiExport Manager============================Sending a pro forma invoice寄送形式发票Dear Mr Khayam,哈亚姆先生,In reply to: your request , dated 14 July 1996, we have much pleasure in sending you our pro forma invoice in triplicate.现应1999年7月14日的要求, 谨寄上形式发票一式三份.For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.兹奉告本公司的报价一般有效期一周.另因本公司出品的指甲钳销路极佳,为免向隅,贵公司宜尽早回复.We look forward to hearing from you.烦请早日赐复Yours sincerely,M T LuiExport Manager出口部经理=========================================Useful phrases实用短语1. We have much pleasure in sending you...谨奉上…2. Our offers usually remain open for about a week本公司的报价一般有效期一周3. We suggest that you act on the quotation without delay.贵公司宜尽早回复====================================Notes段意解说1. Identify the request and state what action you are taking.确认来函并告知采取的措施2. Encourage the potential customer to act quickly.敦促收信人尽早回复==========================================Alternative phrases替代用语In reply to: your request , dated 14 July 1999, we have much pleasure in sending you our pro forma invoice in triplicate.(In answer to your request of...)(...we enclose our...)For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.(...our offers are normally firm for...)(Since the product is selling quickly, please respond as soon as possible)We look forward to hearing from you.================================================Comments 评注This is concise response to a request. At the same time it encourages and early reply. The language is rather formal with a few redundant. Set phrases are, however, used; see the phrases on the right for simpler alternative.本信先就来函作简复,并催促收信人早日回复.文字规范而简洁(7)Offering a substituteDear Mrs Stones,Thank you for your telex enquiry of 23 September concerning cotton print 634. We appreciate your efforts in marketing our products and consequently we regretvery much that we are unable to supply the desired goods due to excessive demand. We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.Your sincerely,J S ChowdrySales Manager=========================================Offering a substitute提供代用品报盘Dear Mrs Stones,斯通太太,Thank you for your telex enquiry of 23 September concerning cotton print 634. 贵公司9月23日询问有关634号印花棉布价格的电传已收到,多谢来函.We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand. 本公司感谢你们热心推销我们的产品.但因有关产品需求殷切,未能满足公司要求,深感遗憾.We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.然而,本公司另有出产类似的织品.现报上虚盘如下:500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%482号印花棉布500件,每米1.5美元纽约到岸价,当中包括贵公司佣金2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.随函敬附样本供贵公司参考.若满意样本质量,请尽快电传复实.Your sincerely,J S ChowdrySales Manager销售部经理=========================================Useful phrases1. We regret very much that we are unable to supply the desired goods due to excessive demand.但因有关产品需求殷切,未能满足公司要求,深感遗憾.2. We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.然而,本公司另有出产类似的织品.3. A sample is enclosed for your reference随函敬附样本供贵公司参考============================================Notes段意解说1. Identify the reference and goods.确认来函,列明有关货品.2. State the reason why you can not accept the order解释未能满足收信人要求的原因3. Offer a substitute with details of the offer提供代用品及列明有关详情.4. Enclose anything required by the prospective purchaser to make a decision. Urge acceptance.附寄代用品样本,敦促回复.==================================Alternative phrasesThank you for your telex enquiry of 23 September concerning cotton print 634. (Many thanks for...)We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand. (We are grateful for...)(...and, as a result, we are very sorry that...)(...the goods you required because of heavy demand)We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.(If the sample is...)================================================Comments评注The seller is unable to accept an order and state the reasons. In a case like this, it is a good idea to offer a substitute in an effort to win an order. It appears that the prospective buyer is an intermediary or agent who operates on commission which is included in the price of the goods.卖主未能接受来函要求,提供代用品争取订单是最好的主意.收信人就是收取佣金的代理商,佣金已计算在货价内.(8)Inability to supply goodsDear Sirs,We refer to your telex of 12 August and ours of today regarding the supply of black silk.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.We assure you , however , that we shall contact you as soon as fresh supplies becomeavailable. Should your customers require other silks, please let us know. Yours faithfully,C C HoManager=========================================Inability to supply goods无法供货Dear Sirs,执事先生,We refer to your telex of 12 August and ours of today regarding the supply of black silk.贵公司8月12日的电传已收到,现就有关黑色丝绸供货问题电复.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.自去年以来,上述货品的需求量极高.本公司暂未能承接定单,故无法按贵公司要求报价. We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.他日一旦有新货源,本公司定当立即与贵公司联络,若贵客户需要其它丝绸货品,亦请告知. Yours faithfully,C C HoManager=============================Useful phrases实用短语1. Demand for...has been heavy since...上述货品的需求量极高2. We are fully committed at the moment本公司暂未能承接定单…3. We shall contact you as soon as fresh supplies become available他日一旦有新货源,本公司定当立即与贵公司联络4. Should your customers require other...please let us know若贵客户需要其它丝绸货品,亦请告知.=====================================Notes 段意解说1. Identify the reference and the goods确认来函2. Explain why you can not supply the goods解释未能供货的原因3. Say that you will keep the enquiry before you until such time as the goods become available, and that you will contact the client at that time. Remind the client that other goods are available.说明如有新货源将立即供给对方,并询问是否需要其它种类的丝绸.===========================================Alternative phrasesWe refer to your telex of 12 August and ours of today regarding the supply of black silk.(With reference to...)As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.(You may know that ...)(As a result, we are...)(...we can not make you an offer...)We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know. (You can be sure that...)(If your custo9mers...)(...please contact us.)============================================Comments评注This letter briefly explain why goods are not available, keeps the enquiry open, and tries to sell other goods which are available.本函简要解释未能供货的原因,承诺一俟有新货源,必实时供给收信人,发信人亦试图促销其它产品.(9)Declining an orderDear Sirs,Thank you for your order no. 488 for tin plate sheets which we received today. We regret that, owing to a shortage of stocks we are unable to fill your order. Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however,。

外贸英语邮件双语对照Dear Valued Customer,We are thrilled to introduce our latest product line to you. Our team has worked tirelessly to ensure that each item meets the highest quality standards, and we believe they will greatly enhance your business offerings.尊敬的客户，我们很高兴向您介绍我们的最新产品线。

我们的团队不懈努力，确保每一项产品都符合最高质量标准，我们相信它们将极大地增强您的商业产品。

In response to your inquiry, we have prepared a detailed catalog and price list. Please find the attached documentsfor your review. Should you have any questions or needfurther clarification, our customer service team is always ready to assist you.针对您的询问，我们已准备好详细的目录和价格表。

请查阅附件中的文件。

如果您有任何问题或需要进一步的澄清，我们的客户服务团队随时准备帮助您。

We understand the importance of timely delivery and are committed to ensuring that your orders reach you on schedule. Our logistics team is well-equipped to handle any shipping requirements you may have.我们理解及时交货的重要性，并致力于确保您的订单按时到达。

进出口贸易商务信函中英文对照1.请求建立商业关系自米兰阿里斯托鞋类公司取得贵公司的联系地址，特此修函，祈能发展关系。

多年来，本公司经营鞋类进口生意，现欲扩展业务范围。

盼能惠赐商品目录和报价表。

如价格公道，本公司必大额订购。

烦请早日赐复。

此致We have obtained your name and address from Aristo Shoes, Milan, and we are writing to enquire whether you would be willing to establish business relations with us. We have been importers of shoes for many years. At present, we are interested in extending our range and would appreciate your catalogues and quotations. If your prices are competitive we would expect to transact a significant volume of business. We look forward to your early reply.2.回复对方建立商业关系的请求本月16日收到有关商务关系的来函，不胜欣喜。

谨遵要求另函奉上最新之出口商品目录和报价单。

款项烦请以不可撤销保兑之信用证支付。

如欲订货，请电传或传真为盼。

此致敬礼Thank you for your letter of the 16th of this month. We shall be glad to enter into business relations with your company. In compliance with your request, we are sending you, under separate cover, our latest catalogue and price list covering our export range. Payment should be made by irrevocable and confirmed letter of credit. Should you wish to place an order, please telex or fax us.3.请求担任独家代理本公司担任多家厂家的独家代理，专营精制棉织品，包括各种家用亚麻制品，行销中东。

外贸商业函电常用开头语中英文商业函电是国际贸易中常用的沟通工具之一，其开头语的选择和用词都会对沟通效果产生一定的影响。

本文将介绍外贸商业函电中常用的开头语，并提供中英文对照，以供参考。

一、常用英文开头语1. Dear Sir/Madam,2. Dear Mr./M rs.3. To Whom It May Concern,4. Hello,5. Hi,二、常用中文开头语1. 尊敬的先生/女士，2. 尊敬的某位先生/女士，3. 敬启者，4. 你好，5. 你好呀，三、例句及中英文对照1. We are writing to inquire about your products and the possibility of establishing a business relationship with your company.我们写信是想了解一下贵公司的产品和与贵公司建立业务关系的可能性。

2. We would like to express our interest in purchasing your products and request for a quotation.我们对购买贵公司的产品感兴趣，希望能够获得一个报价。

3. We have recently received your contact information from a trusted source and would like to explore the possibility of cooperation.我们最近从可靠的渠道获得了贵公司的联系信息，希望能够探讨一下合作的可能性。

4. We have heard great things about your company and would like to discuss the potential for collaboration.我们对贵公司有很好的印象，并希望能够讨论一下合作的潜力。

英文信函格式范文商业信函【中英文实用版】Dear Sir/Madam,尊敬的先生/女士，I hope this letter finds you well.I am writing to discuss the recent purchase I made from your company.我希望这封信能够找到您一切安好。

我写这封信是为了讨论我最近从贵公司购买的产品。

Firstly, I would like to commend your company on the excellent quality of the product.It has exceeded my expectations in every way.首先，我想对贵公司产品质量的出色表现表示赞赏。

它在各个方面都超出了我的期望。

However, I have encountered a minor issue with the product.After using it for a few weeks, I noticed that the handle began to split.然而，我在使用产品几周后遇到了一个小问题。

我注意到把手开始分裂。

I understand that such issues can occur occasionally, but I believe that it is important to bring it to your attention.I would appreciate it if you could provide me with a solution to this problem.我明白这种问题可能偶尔会发生，但我觉得向您提出来是很重要的。

如果您能提供解决这个问题的方案，我将不胜感激。

In addition, I would like to express my satisfaction with the customer service provided by your company.The staff members I have spoken tohave always been polite and helpful.此外，我想对贵公司提供的客户服务表示满意。

英语商务信函范文1下面是第一xxx网小编给大家整理收集的英语商务信函xxx，供大家阅读参考。

投诉信英语商务信函xxx1Dear_______,I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍). In the firstplace,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably______(进一步的要求),and I would like to have this matter settled by____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely询问信英语商务信函xxx2Dear ______,I am ____________ (自我介绍). I am writing to see if it is possible for you to provide me with information regarding_______.(要询问的内容)First of all, what are ____________________?(第一个问题) Secondly, whenwill___________________?(第二个问题) Thirdly, is __________?(第三个问题)I would also like to inquire ________(将最重要的问题单独成段). Could you be so kind as to send me some relevant booklets on the above-mentioned aspects?Thank you for you kindness, and your prompt attention to this letter will be highly appreciated.Yours sincerely请求信英语商务信函xxx3Dear___________,I am writing to formally request to___________(请求的内容)The reason for_____is that______(给出原因).I_____, so I_____(给出细节)I would also like to request______(提出进一步的要求). I am sorry for any inconvenience I have caused.Thank you for your attention to these requests. If you have any questions, do not hesitate to contact me at _______(电话号码).I look forward to a favorable reply.Yours sincerely英语商务信函范文2Dear_______,I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍). In the firstplace,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的.方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably______(进一步的要求),and I would like to have this matter settled by____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerelyxxx英语商务信函范文3Dear___________,I am writing to formally request to___________(请求的内容)The reason for_____is that______(给出原因).I_____, so I_____(给出细节)I would also like to request______(提出进一步的要求). I am sorry for any inconvenience I have caused.Thank you for your attention to these requests. If you have any questions, do not hesitate to contact me at _______(电话号码).I look forward to a favorable reply.Yours sincerelyxxx英语商务信函范文4Dear ______,I am ____________ (自我介绍). I am writing to see if it is possible for you to provide me with information regarding_______.(要询问的内容)First of all, what are ____________________?(第一个问题) Secondly, whenwill___________________?(第二个问题) Thirdly, is __________?(第三个问题)I would also like to inquire ________(将最重要的问题单独成段). Could you be so kind as to send me some relevant booklets on the above-mentioned aspects?Thank you for you kindness, and your prompt attention to this letter will be highly appreciated.Yours sincerelyxxx英语商务信函范文5Dear Mr./Ms,Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at . about the opening of a sample room let us know if the time is convenient for you. If not, what time you would suggest.Yours faithfully,篇二：英语商务信函xxxDear Mr/Ms,I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday, （October 5-9）。

商业信函英语作文格式（中英文版）Dear [Recipient"s Name],I am writing to you on behalf of [Your Company Name], to express our interest in establishing a business partnership.We believe that our companies share similar values and a mutual desire for success, making us ideal candidates for collaboration.尊敬的[收件人姓名]，我代表[您的公司名称]给您写信，希望能够表达我们对于建立商业合作的浓厚兴趣。

我们认为，我们公司与贵公司在价值观上有诸多相似之处，并且双方均怀有对成功的共同追求，这使我们成为理想的合作伙伴。

As we delve deeper into the market trends and demands, we recognize the importance of joining forces with a reputable and innovative company such as yours.Our mutual collaboration can lead to a synergistic effect, allowing both parties to benefit from shared resources and expertise.随着我们对市场趋势和需求的深入洞察，我们意识到与贵公司这样享有盛誉且富有创新精神的企业携手合作的重要性。

我们的共同努力能够产生协同效应，使双方都能从共享资源和专业知识中获益。

We propose a meeting to discuss potential areas of collaboration and explore how our respective strengths can complement each other.Please let us know your availability, and we will arrange a convenient time andlocation for the meeting.我们提议召开一次会议，讨论可能的合作领域，并探讨我们各自的优势如何相互补充。