酒店商务英语100句
1.Good morning ,sir(madam)
2.Good afternoon ,ladies and gentlemen.
3.Good evening,miss price.
4.How are you today, Mir Brown.
5.I’m quite well, thank you.
6.Hs good to see you again, sir(madam).
7.Nice to meet you,sir.
8.Are you Mrs.Best?
9.You must be professor Ford.
10.M ay I know your nanme, sir(madam)?
11.H ere’s a letter for you,Dr.white.
12.Y ou’re wanted on the phone ,Captain Smith.
13.W elcome to our hotel,miss henry.
14.M ay I be of cervice to you,Mr.Baker?
15.C an I help you,Ms Blaker?
16.w ould you take the seat,youmg lady?
17.M ay I help you?
18.C an I help you?
19.W hat can I do for you?
20.M ay I take your ba for you?
21.M ay I help you with your suitcase?
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
1、I'm not myself. 我烦透了。 I wasn't myself. 我生病了。 2、Don't bother me. 别烦我 3、Give me five more minutes please. 再给我五分钟时间好吗？ 4、How did you sleep? 你睡的怎麽样？ 5、Don't hog the bathroom! 别占着洗手间了 Don't hog the shower. 别占着浴室了 Don't hog my girlfriend. 别缠着我的女朋友了 6、Get outta there! 快出来 I've gotta get outta here. 我得离开这儿了。 I've gotta catch the bus. 我要去赶公共汽车了。 gotta=got to; wanna=want to; gonna=going to 7、I will treat you. 我请客。 I will buy you lunch. 今天午饭我请你。 My treat. 我请客。 8、What are you in the mood for? 你想吃什麽？ 9、Who is gonna drive? 谁来开车？(or: Who's driving?) 10、You know what I mean? 你明白我的意思吗？
11、Could you run that by me again? 你能再说一遍吗？ I beg your pardon. Pardon? Pardon me? 12、So what you are trying to say is... 那麽，你想说的是... 13、Wha d ja do last night? 昨晚你干嘛去了？(Wha d ja=What did you) Did ja have a good time? 玩的开心吗？(did ja=did you) Where would ja like to go tonight? 今晚你想上哪儿？(Would ja=Would you) 14、I am running late. 我要迟到了。 15、Yo__taxi! 嗨，出租车 Where to? （你）要去哪儿？ I want to go to... 我要到...地方去。 What do I owe you ? 我该付你多少钱？ Let me out here. 让我在这儿下车。 16、HI! What's up, buddy? 嗨 还好吗，伙计？ 17、What'cha been doing? 这些日子在干什麽呢？(What'cha=What have you) 18、How ya' been? 这些日子过的怎麽样？(How ya' been=How have you been?) 19、What's on the schedule for today? 今天有那些日程安排？
Housekeeping (客房服务英语) 1．Housekeeping．May I come in？我是客房服务员，可以进来吗？ 2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。 4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。 5．I'm sorry that your flask is empty．很抱歉您的水壶空了。 6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？ 7．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 8．Could you come back in three hours？你能不能过3小时再来整理？ 9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。我会转告夜班服务员。 10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？ 11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you？您还有什么事要我做吗？ 15．I'm always at your service．乐意效劳。 16．But before you start，would you do this for me？但是在您开始之前，可以帮我做这个么？ 17.Could you come back in three hours？您能在3小时后回来么？ 18. Could you send someone up for my laundry?请叫人到我的房间收取要洗的衣服，好吗？ 19.Certainly,Our room attendant will collect in a minute.好的，我们的服务员马上就到。 20. Is there anything else I can do for you?还有其他我能帮助你的吗？ 21. Housekeeping, May I help you?这里是客房部，有什么为您效劳么？ 22.I come to collect the laundry. 我是来收衣的。 23.Excuse me, Your clothes are ready. 打扰一下，你的衣服洗好了。 24.I will take it back, and clean it again.我会把它带回重新清洁。 25.I’ll send someone to your room to check immediately. 我马上叫人到你的房间查视 26.Good morning, sir,May I make up the room now? 早上好，现在可以打扫房间吗？ 27. Now is no need, Could you like me to come back? 不，现在不必，我过一会再来好吗？ 28. Sure, What time would you like me to come back to clean? 当然可以，你希望什么时候来打扫？ 29. You may make up the room when I go out.我出去后再打扫。 30. That is fine.好的。 31.Good evening ,Can I help you? 晚上好，我能帮助你吗？ 32.Turn down service ,My I come in,please? 开夜床服务，我可以进来吗？ 33.Good evening,May I turn down service for you now please?晚上好，请问现在可以替你开夜床吗？ 34 Not now,Could you come in later ,please?现在不行，你一会过来好吗？ 35 Certainly,Come in,please.可以，进来吧。 36 Thank you,no need more time.谢谢，一会就好。 37. Is there anything else I can do for you? 你还需要其他帮助吗？ 38. No,Thank you. 没有了，谢谢。
酒店常用英语-打铃服务 Ring the Bell 打铃服务 -Did you ring,madam?-是你按铃吗，太太? -Yes.Kindly turn off the air-conditioner in this room.I've tried to do so,but I can't. -是的，麻烦你把这屋的空调器关掉。我自己已经试过了，可我关不动。 -Yes,madam.There's something wrong with the switch;perhaps it needs repairing .-好的，太太。这个开关有点毛病，大概需要修理一下了。 -What can I do for you,sir?-先生，你有什么事要我办吗? -The light has fused.Please change the bulb for me.-电灯泡坏了，请换一个。 -The light of this room is dim,please get me a brighter one.-房间里灯光太暗，可否调一只亮灯泡? -There is no water in the bottle.-热水瓶没水了。 -The tea cup is dirty.Please get some glasses for me.-茶杯脏了，请拿几只玻璃杯来。 -Please bring me some ice blocks.-请拿些冰块来。 -I've got some coffee.Please get me some cube sugar.-我自己有咖啡，请拿几块方糖来。 -I should like you to bring me some hot watcr.-我想请你给我送些热水来。 -Please buy tow packets of Zhonghua cigarettes(filter tipped)and a box of match for me. -我要两包带过滤嘴的"中华"香烟和一盒火柴。
Talking about objects and people 谈论物品和人 151. What do you want, sir? → 先生，您要点什么？ 152. I want a cup of tea. → 我要一杯茶。 153. What would you like to eat? → 你想要吃什么？ 154. Please give me a hamburger. → 请给我一个汉堡包。 155. What color do you like, blue or white? → 你喜欢哪种颜色，蓝色还是白色？156. I prefer white. → 我偏爱白色。 157. I'd like to talk with Mrs. Smith. → 我想和史密斯太太谈谈。 158. I am sorry, but she is not in right now. → 很抱歉，她现在不在家里。159. Would you like a glass of milk? → 你想要一杯牛奶吗？ 160. I'd like to have some coffee, if you don't mind. → 如果你不介意的话，我情愿喝点咖啡。161. Do you know any of those people? → 在那些人当中你有认识的吗？ 162. Two or three of them look familiar. → 他们当中有两三个看上去面熟。 163. No, I don't know any of them. → 不，他们当中我一个也不认识。 164. Which one is Mr. Brown? → 哪一位是布朗先生？ 165. The tall man in black. → 穿黑衣服的那个高个子。 Talking about languages 谈论语言 166. Do you speak English? → 你会说英语吗？167. Yes, but just a little. → 是的，但只会一点点。174. How well do you know Russia? → 你的俄语程度如何？ 175. She speaks Italian with a French accent. → 她讲意大利语带有法国口音。
酒店常用英语 Part one : general expressions 感谢您在我们饭店下榻。 39) 我能为您干 点什么, 先生，您预订了吗, 1) Good morning 20) I’m very grateful to you. 40) Is there anything I can do for you? 53) Would you come with me, please? (afternoon ,evening),sir (madam).非常感谢您。有什么能为您效劳的吗, 请跟我来，好吗, 早上好(下午、晚上好)，好，先21) It’s very kind of you. 41) Just a moment, please. 54) Please step this way. 生(夫人) 谢谢，您真客气。请稍等一下。这边请。 2) How do you do? (-- how do you 22) You are (most) welcome. Don’t worry about it别担心。 55) Would you like to sit near the do ?)您好～不用谢，不用客气。 42) I beg your pardon? (Or Pardon?) window? 3) Hello (or hi)! 您好～ 23) Not at all.不用谢。对不起，请再说一遍 好吗, 您喜欢靠窗坐吗, 4) How are you? (- Fine, thank 24) Don’t mention it.不用谢。 43) You are wanted on the phone, Mr. 56) Where would you like to sit? you .and you?)您的身体 25) My pleasure.(or with pleasure) Part three: Food &Beverage Service 您希望坐在哪儿呢, 5) Good –bye.(or bye-bye)再见～很高兴能为您服务。第三部分:餐饮服 务57) I’ll be with you in a minute. 6) Good night.晚安(晚间告别用) 26) Glad to be of service. 44) A table for two? 我马上就来。
酒店常用接待服务英语欢迎语： (1) 欢迎光临我们酒店! Welcome to our hotel! (2) 欢迎您来这里进餐。 Welcome to have meals here. (3) 欢迎您再度光临，很高兴再见到您。 Welcome back. Nice to see you again. *禁语：喂!您好哇! Hello. Hi. Well. 问候语： (1) 您好!(初次见面) How do you do? (2) 您好吗!布莱克先生。(见到常客) How are you today. Mr.Black? (3) 早上好!先生/夫人。 Good morning. Sir/Madam. (4) 下午好! Good afternoon. (5) 晚上好! Good evening. (6) 多日不见，您好吗? Long time no see. How are you? (7) 我很好，谢谢!先生您好吗?(回答问候时) Very well, Thank you, And yourself Sir? (8) 早上好!这里是——，能为您效劳吗? Good morning. This is - - ,May I help you? (9) 希望您在我们酒店住得愉快!
Hope your enjoy your stay in our Hotel. *禁语： (1) 您吃过饭了吗? Have you had lunch (breakfast dinner) (2) 您到哪里去啊? Where are you going? (3) 什么事? Yes? What? 祝贺语： (1) 恭喜您! Congratulations! (2) 祝您生日快乐! Wish you a Happy birthday! (3) 祝您新年快乐! Happy new year to you! (4) 祝您周末愉快! Wish you a good weekend! (5) 祝您圣诞快乐! Merry Christmas! 征询语： (1) 先生，我能为您效劳吗? May I help you, Sir? (2) 先生，我能为您做些什么? What can I do for you, Sir. (3) 请问先生您喜欢吗? Do you enjoy it , Sir? (4) 布莱克先生，如果您不介意的话，我能——吗? Mr. Black, Would you mind if I ……. (5) 先生，请问您贵姓? Could I have your name, Sir?
儿童日常英语对话100句1. A: Hello! Good morning/afternoon/evening. B: Hello! Good morning/afternoon/evening. 2. A: How are you? B: Fine. Thank you. 3. A: What's your name? B: My name is xxx. 4. A: Hello. Nice to meet you. B: Hello. Nice to meet you too. 5. A: How do you do? B: How do you do? 6. A: This is my good friend, xxx. Do you know him/her? B: Yes, we saw each other somewhere. 7. A: Who's that boy/girl over there? B: It is a new comer. Sorry, I don't know. 8. A: How old are you? B: I am ten (years old). 9. A: Which school are you in? B: I am in xxx Primary/ Senior School. 10. A: What class/grade are you in? B: I am in Class One and Grade Two. 11. A: Where do you live? B: We live in XXX district.
服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 trxdyeller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营note 纸币
registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店服务常用英语口语 1. Good morning/evening. Reservation. May I help you?
餐饮日常用语100句 GREETING (问候语) 1、Good morning /afternoon/evening, sir/madam. 早上好/下午好/晚上好，先生/女士。 2、Welcome to our restaurant . 欢迎光临。 3、How are you today? 您好吗？ 4、How are you getting on? 近来怎么样？ 5、How is everything with you? 近来一切都还好吗？ 6、Not very bad . 还可以/不是很糟糕。 7、About the same as usual . 和平常差不多。 8、A pleasure meeting you. 很高兴见到您。 WISHES（祝福语） 9、I wish you good health. 祝您健康。 10、I wish you every success. 祝您一切顺利。 11、I hope you will have a good time. 祝您玩的痛快。 12、Have a good weekend. 周末愉快。 13、Merry Christmas ! 圣诞快乐！ 14、Happy New Year! 新年快乐！ 15、Happy birthday ! 生日快乐! 16、Enjoy your holiday . 祝您假期愉快. THANKS(感谢语) 17、Thank you very much. 非常感谢。 18、Thank you for you coming. 感谢您的光临。
19、Thank you very much, hope to see you again. 谢谢光临，请慢走，期待您的下次光临。 20、Thank you for you calling. 谢谢您的来电。 Apologizing（道歉语） 21、Excuse me for interrupting you. 请原谅打扰了你。 22、I do apologize. 我道歉。 23、I will do that right away. 我马上就去办。 24、It doesn’t matter. 没关系。 25、I beg your pardon?/Pardon? 对不起，请再说一遍。 26、Sorry, sir ,but I don’t understand what you mean. 很抱歉，先生，我没有听懂您的意思。 27、I’m sorry to have kept you waiting. 很抱歉，让您久等了。 28、Sorry to have bothered you. 很抱歉打扰您。 29、I am very sorry that this has happened. 真抱歉出了这事。 30、I am sorry , I don’t understand .Should I get the manager? 很抱歉，我不明白您的意思，我叫我们经理来帮您可以吗？ DECLINING（表拒绝） 31、I am afraid we can not do that. 对不起，恐怕我们做不了。 32、That won’t be necessary, but thank you all the same. 不需要了，但是仍然感谢您。 33、That’s very kind of you , but no ,thank you. 非常感谢您，您太好了，但是不需要了。 日常用语 34、It’s nice to be able to help you. 很高兴能够帮到您。 35、Please enjoyed . 请慢用。 36、How would you like to pay? 请问您是怎样付款呢？ 37、This is your receipt , thank you. 这是您的收据，谢谢。
小学英语口语日常英语口语100句 这些英语口语句子都是小学阶段的孩子必须掌握好的，大家看看哪些不会，一定要学会哦！ 1.Hello,…你好。 2.Hi,…喂，你好。 3.Good morning/afternoon/evening.早上/下午/晚上好。 4.How are you(this morning/afternoon/evening)?你今天早晨/下午/晚上好吗？ 5.Fine,thank you/thanks.我很好，谢谢。 6.Not bad,thank you.不错，谢谢。 7.Welcome back to school.欢迎回到学校来。 8.Welcome to our school.欢迎到我们学校来。 9.Happy birthday!生日快乐！ 10.What’s your name,please?你的名字是什么? 11.Your name,please?你叫什么名字？ 12.My name is…/I’m…我的名字是…/我名叫… 13.This is Miss/Mr/Mrs…这位是…小姐/先生/女士。 14.This is my friend.这是我的朋友。 https://www.doczj.com/doc/9018671693.html,e and meet my friends.过来见见我的朋友们。 16.How do you do?你好。 17.Nice to meet/see you.很高兴认识/见到你。 18.Goodbye.再见 19.Good night.晚安。 20.How old is he?他多大了？ 21.Thank you./Thanks.谢谢。 22.You’re welcome.不用谢。 23.That’s all right.没关系。 24.I’m sorry.对不起。 25.Sorry,I don’t know.对不起，我不知道。 26.Excuse me.对不起，打扰一下。
以下是出国旅游必须掌握的100句常用的英语口语，掌握了这些英语口语会令您在国外旅游更顺利。当然，如果您是报团旅游，那另当别论，有领队和导游帮您解决英语语言沟通问题。 您如果一下子记不住，那么把下面的常用出国旅游英语口语100词打印出来，让需要用的时候，拿出来，中英文对照给老外看，他们一看即懂。 1、Business Hours 营业时间 2、Office Hours 办公时间 3、Entrance 入口 4、Exit 出口 5、Push 推 6、Pull 拉 7、Shut 此路不通 8、On 打开( 放) 9、Off 关 10、Open 营业 11、Pause 暂停 12、Stop 关闭 13、Closed 下班 14、Menu 菜单 15、Fragile 易碎 16、This Side Up 此面向上 17、Introductions 说明 18、One Street 单行道 19、Keep Right/Left 靠左/右 20、Buses Only 只准公共汽车通过 21、Wet Paint 油漆未干 22、Danger 危险 23、Lost and Found 失物招领处 24、Give Way 快车先行 25、Safety First 安全第一 26、Filling Station 加油站 27、No Smoking 禁止吸烟 28、No Photos 请勿拍照 29、No Visitors 游人止步 30、No Entry 禁止入内 31、No Admittance 闲人免进
32、No Honking 禁止鸣喇叭 33、Parting 停车处 34、Toll Free 免费通行 35、F.F. 快进 36、Rew. 倒带 37、EMS (邮政)特快专递 38、Insert Here 此处插入 39、Open Here 此处开启 40、Split Here 此处撕开 41、Mechanical Help 车辆修理 42、“AA”Film 十四岁以下禁看电影 43、Do Not Pass 禁止超车 44、No U Turn 禁止掉头 45、U Turn Ok 可以U形转弯 46、No Cycling in the School校内禁止骑车 47、SOS 紧急求救信号 48、Hands Wanted 招聘 49、Staff Only 本处职工专用 50、No Litter 勿乱扔杂物 51、Hands Off 请勿用手摸 52、Keep Silence 保持安静 53、On Sale 削价出售 54、No Bills 不准张贴 55、Not for Sale 恕不出售 56、Pub 酒店 57、Cafe 咖啡馆、小餐馆 58、Bar 酒巴 59、Laundry 洗衣店 60、Travel Agency 旅行社 61、In Shade 置于阴凉处 62、Keep in Dark Place 避光保存 63、Poison 有毒/毒品 64、Guard against Damp 防潮 65、Beware of Pickpocket 谨防扒手 66、Complaint Box 意见箱 67、For Use Only in Case of Fire 灭火专用
第二章日常用语（句子）： 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you hold the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．J ust a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day ear ly. Is that OK? 我那天早点到，可以吗？ 56．We’ll send a confirmation to you soon. 我们稍后传确认书给您。 57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系。 58．Please feel free to contact us if we can be of further assistance. 如需进一步了解，请随时与我们联系。 其他服务类 42．Does it include breakfast? 包括早餐吗？ 43．The tax and breakfast are also included. 税及早餐也包括在内。 12．Does your hotel have pick-up service? 请问贵酒店有接车服务吗？ 13．Yes, please contact the concierge for details. 有的，详细内容请联系礼宾台。 16．What is your hotel’s website and email address? 请问贵酒店的网址及邮址？ 17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。 4．How about your hotel’s location? 请问贵酒店位于哪里？
酒店常用英语口语语句 1．自己要做什么事时，就使用May I ... May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Couldyou ... Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3．询问客人的喜好或是做什么时，可使用Would you ... Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ 4．在提供建议协助、征求意见时，可使用Shall I ... 或Would you like me to do ...? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ 二、招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome toLI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店。Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如：
酒店总机常用英语及技巧 一、接听外线电话： 2)电话铃响三声接起，中英文清晰报出酒店名称： 早上好，龙轩大酒店。请问有什么可以帮到您！ Good morning, LonSun hotel. How may I assist you ! 2) 转接时，对来电方： 请稍等！Hold on, please ! 3) 电话占线时： 对不起，电话占线，请您稍后再拨。 Sorry, the line is busy , please call back later ! 4) 转入电话无人接时： 电话没人接，您是否需要留宿？ There’s no answer. Would you like to leave a message ? 5) 转入客房电话： A 请问您找哪位？Who would you like to speak to ? B 对不起，没有这个姓名的客人。 Sorry, there’s no guest with that name. C 您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a botel guest? 6) 内容没听清或不确定时： A 请您再说一遍好吗? Would you like to repeat the number ? B 请您大声一点好吗? Could you speak a little louder , please ?
C 请说慢一点！Could you speak slowly , please ? 7) 对方拨错号码： 恐怕您拨错了号码，这里是龙轩酒店总机 I’m afraid you dial the wrong number, here is LonSun hotel operator. 8) 外线来电详细问询时； 我将帮您把电话转到问询处； I’ll put you through to the information desk. 9) 来电方需要留言； A 请告诉我您的留言内容； Could you please give me the message , sir /madam? B 请放心，我一定将您的意思转达给X先生/小姐。 谢谢您的来电，再见！ Thank you for calling , I’ll relay the message to X Mr.Mrs, 二、酒店住客的叫醒受理； 10）能告诉我您的姓名和房号吗？ May I have your name and your room number ,please ? 11) 您需要什么时间的叫醒？ Could you tell me what time would you like to get up ? 12) 我重复一遍您的房号和叫醒时间，好吗？ May I repeat your room number and the time , sir/madam？ 13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！