(一) 投诉信A letter of complaint
关键词：委婉性重要性紧迫性
注意点：1.开门见山（写信目的）2. 委婉又据理力争（词句要有力量）3. 条理清晰写作思路:1. 简单介绍自己，同时道出要抱和失望的总领句
2. 罗列具体存在的问题①②③体现重要性
3. 问题的紧迫性及表达自己希望解决问题的要求或方式
投诉信结构公式
右上角：日期
左上角：称呼
正文：
第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。
第二段：具体阐述投诉的内容和投诉的理由。
第三段：提出解决建议并期望尽快解决，表示感谢。
右下角：署名
投诉信模板
Dear ,
I am . Here I am writing to you to call your attention to some problems about ______ .
For one thing, . For another, . Besides, . (强调重要性或委婉的恭维). So it is urgent to take measures to . Here I do
demand .
I am looking forward to . Thank you very much.
Yours sincerely
Signature
升级版
Dear_______,
I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果).
I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
Li Ming
?Task one:
?假如你是李雷，请你就本校食堂（canteen）的状况，给校长(principal)写一封抱怨信, 内容要求如下：
?饭菜贵质量差
?服务不好
环境嘈杂拥挤
Dear Mr. Principal,
I am Li Lei from Class 10 Grade 3. Here I am writing to express my disappointment with the canteen problems on campus.
First, the dishes at our canteen are rather expensive with by no means good quality and taste. Furthermore, far from being kind and warm-hearted, the workers always appear to be cold and impatient to us students. What’s worse, the canteen is becoming more and more crowed and noisy which definitely is not good for us to enjoy our meals in such environment.
Nutritious and delicious meals do play a basically important role in our studying life, so it is urgent to take measures to improve the current situations.
I look forward to hearing from you with a satisfactory answer. Thank you very much.
Sincerely
Li Lei
用升级版模式写
学校受污染
【内容提示】
假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。
你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。
【作文示范】
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
【写法指要】
投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。
这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。
英文投诉信 【写法指要】 投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。 这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。英文投诉信怎么写 投诉信结构公式 右上角：日期 左上角：称呼 正文： 第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。 第二段：具体阐述投诉的内容和投诉的理由。 第三段：提出解决建议并期望尽快解决，表示感谢。 右下角：署名 下面是一封日常投诉信的范例，请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式
英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours,
背景: ?I have some complaints to make about the faulty(产品)purchased at your store last week. ?I would like to express my dissatisfaction with the(产品)bought on your website which is of poor quality. ?I am very annoyed about the unsatisfying service offered by your staff.
目的: ?On behalf of…,I’m writing to draw your attention over the worsening issue that… ?I’m writing to report my concern over the worrying effect/result caused by…,expecting to command your attention and assistance/ support. ?As a regular/dedicated customer,I require efforts be made to resolve the problem and find a proper solution.
交代问题： ?With/Given that+原因,…is worryingly common ?One of the primary complaints is… ?Another headache among…is… ?Worse still,主句 ?What bothers/disturbs us most is… ?Fine as the product might look,it+问题?Unfortunately,the product fail to…
英文投诉信模板以及范文 一、英文投诉信模板 Dear ______, ①I am ____（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about____. ③The reas on for my dissatisfaction is __（总体介绍）. ④In the first place, ___（抱怨的第一个方面）. ⑤In addition, ___（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）,
preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming ^
二、英文投诉信范文 (Letters of Complaint) 【例一】 ; Dear Sir: With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but
一、信函写作：称呼、正文、落款 1、审题—-判断是个人书信&事务公函 决定： 语域使用：正式：使用礼貌表达，不用缩略语(对公) 半正式：可以使用缩略和口语表达(对私) 非正式：(一般不考)——It depends 呼语：特定的写信对象：Dear XX 不明确收信人：Dear Sir/Madam, or To Whom It May Concern 2、正文 三段(8句)：写作目的段医学全在线搜集整,理https://www.doczj.com/doc/844056311.html,、细化段、感谢或者期待。 3、各种信函内容安排 2)投诉信 与投诉信比较：仍然以提建议为主，无需赞扬，直接表明写信目的—即提建议，最后无需感谢，只需表示期待改进。 A.基本结构 Dear XX/To Whom It May Concern, 第一段：自我介绍，陈述事由，提出建议; 第二段：投诉细节(补救细节); 第三段：期待改进。
Yours sincerely, Li Ming B.投诉信框架 Dear XX/To Whom It May Concern, I am xxx who…. I am writing to express my dissatisfaction/disappointment about…(投诉信). 具体事由. To improve the situation, it is advisable for you to take the following measures.To begin with,…细节一; Moreover, …细节二。 We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. Yours sincerely, Li Ming
投诉信英语作文100字 complaintJuly 30,2013 Dear manager: As a part-time employee，I feel sorry to trouble you .But I am afraid that I have to talk with you about my salary. I think there is a mistake about my pay for the work on summer holiday . It had promised that I would receive ,2000 a month for this job. However ,I just got ,1800 after a month hard work . I don’t know what happened. I always try my best to do the best one among those employees and never violate the company’s rules since I come here. Therefore I hope you can give me a reasonable explanation , otherwise you have to return me another ,200 .It would be appreciated that if you can deal with this within 3 days . Yours sincerely Li Ming 篇二:英语作文投诉信 Sep.9, 2013 Dear Sir/Madam, 1 I am writing to complain about a Microcomputer I purchased from your company.
英语投诉信范文_投诉信英语范文写作 外贸员对于英语投诉信想必处理的比其它人还要多，毕竟接触的比较多。下面是小编给大家整理的投诉信英语范文，供大家参阅! 投诉信英语范文1 Dear Mr。Chang: On September 10，our order for 280 women s cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible。 Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers。We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Sunny Lee 投诉信英语范文2 Dear Sir: With reference to our order No。W 98，the 120 puter sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。We unpacked the puter sets with care and can only assume that
Complaint Letter 写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？ 投诉信结构：投诉信是对产品或服务表示不满的信件，一般分 1. 提出投诉内容； 2. 说明具体情况； 3. 提出解决办法。 语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about... which I received/bought ... I am going to complain about ... I am sorry to have to return with this letter... which I received/bought... 2.具体情况。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有： When we checked..., we noticed... When I took... out of the bag and examined... closely, I found... When I unpacked... and tried to use it, it did not work. 3.解决办法。常用的表达法有： Please let me know what you intend to do in this matter. I am returning…under separate post and look forward to receiving a full refund of... In view of the inconvenience that this has caused, I feel you should... 下面介绍下这类书信的常用词汇和句型 词汇：https://www.doczj.com/doc/844056311.html,plain against sb. about sth.投诉..2.dissatisfaction with不满于. 3.put up with / bear / tolerate忍受awful 糟糕的 4.poor service糟糕的服务 5.inconceivable不可思议的 6.out of one’s expectation令某人大失所望 7.look into / go into / investigate调查 8.incident / matter 事件 句型： ▲1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,... ▲4) I can hardly bear /tolerate /put up with it any more. ▲5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. ▲6)I sincerely hope that it will review its management system, with the view to providing, better service to the public. ▲7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. ▲8) We will appreciate your willingness to make up for the loss. 范文： Dear Sir， I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the
投诉信写作 写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型 Complaint Letter 词汇： complain against sb. about sth.投诉...... dissatisfaction with不满于...... put up with / bear / tolerate忍受 awful 糟糕的 poor service糟糕的服务 inconceivable不可思议的 out of one’s expectation令某人大失所望 look into / go into / investigate调查 incident / matter 事件 sanitary situation卫生条件 bad manners 不礼貌 disturbance干扰 nuisance 麻烦事 remedy 补救 solve解决 recurrence再次发生 句型： 1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. 6)I sincerely hope that it will review its management system, with the view to providing, better service to the public. 7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. 8) We will appreciate your willingness to make up for the loss. 考研英语小作文模板：投诉信 投诉信1 结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分： 1. 提出投诉内容；
英语投诉信万能句型 英语投诉信万能句型40句 开头：写明目的：投诉。 1。i'm writing to you to plain about。。。 我写信是投诉。。。。。。 2。i'm li hua。i feel bad to trouble you but i'm afraid that i have to make a plaint about your restaurant。 我是李华。很不想给你添麻烦。可是，恐怕我不得不对你们餐馆进行投诉。 3。i want to expresmdissatisfaction about the woolen scarf i bought from your pany。 我想要表达我对从你们公司买的羊毛围巾的不满。 中间：说明投诉问题、后果，并提出合理提议。 1。in the first place，the food itoo saltand the water isn't served in
time。in addition，the music you broadcast itoo noisy。under these circumstances，i find it hard to sit here having dinner quietly。 首先，食物太咸，水没有及时端上来。并且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在那里吃饭。 2。it arrived on time the dabefore yesterday。but when i checked it，i found a hole in the middle。i waastonished because the hole waobviouand i didn't think you should neglect thideficiency（缺陷）。 它是前天按时到的。可是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应当忽略这个缺陷。 3。while i waon holidain hong kong about a week ago，i bought a green shirt for 300 hk dollarin your shop，but there seemto be something wrong with it。when it'washed，it fadein colour。now i can't wear it。 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，可是看上去似乎有一些状况。当被洗的时候，它会掉色。此刻，我不能穿了。 4。i have dialed your service number for several timebut it waalwaybusy。
《英语投诉信范文》 英语投诉信范文（一）： Dear ______， ①I am ______(自我介绍)。②I feel bad to trouble you but I am afraid that I have to make a plaint about。 ③The reason for my dissatisfaction is ______(总体介绍)。④In the first place， ______(抱怨的第一个方面)。⑤In addition， ______(抱怨的第二个方面)。 ⑥Under these circumstances， I find it ______(感觉)to______(抱怨的方面给你带来的后果)。 ⑦I appreciate it very much if you could ______(提出推荐和请求)， preferably ______(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。⑧Thank you for your consideration and I will be looking forward to your reply。 Yours sincerely， Li Ming 英语投诉信范文（二）： Dear Sir: With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with
.. 高考英语作文投诉信范文 投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers. I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply. Sincerely yours, Tom ;.
高考英语书面表达投诉信写作高分必背（黄金模版经典范例） A letter of complaint Passage structure: 提出问题---说明具体情况---提出解决问题的办法 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。 Useful sentence patterns 1. I am writing to complain about…\ I am writing to make a compl aint about…\ I am writing to express my dissatisfaction about… 2. There is something wrong with… I bought. For one thing, ..…; for another thing … 3. I can hardly bear \tolerate …any more. 4. I hope you can consider my suggestions and improve the situation 5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind. 6. I would like to have a refund(退款) or a replacement（更换）as soon as possible. 段尾常用语： (1)It would be highly appreciate d if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I woul d appreciate it very much if you could… 第一篇Samples 假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题： 购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。 Dear Sir or Madam, I am Li Hua. I am writing to complain about the cell phone produced by your company. Out of my satisfaction, the cell phone I bought last month broke down a week ago. I cannot see anything on the screen, which has a great effect on my daily life and my work. Much to my disappointment, I have talked about this with the shop which sol d me this MP3, but they couldn’t do anything about it. I can hardly bear the
高考英语作文：一封投诉信 假设你是李华,你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时,她以忙为借口让你自己找,你说你找不到才来让她帮忙,她说你找不到就说明没有。你对这位服务员的服务态度十分不满,并写信向该商店的销售经理投诉该服务员。 注意：1、词数120左右;2、信的开头和结尾已为你写好,但不计入总词数;3、可适当增加细节,以使行文连贯。 范文： May 5, 2006 Dear Sales Manager, This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant
that the store didn’t have it, and that I needed to look somewhere else. I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
英语作文投诉信3篇 英语作文投诉信： To Whom It May Concern， ①I am w riting to plain about the poor service of yourI received when。 ②The causes for my d issatisfaction lie upon three points as follows: 1) _____ ; 2) _____ ; 3) 。③Under these circumstances， I find it difficult to。 ④I am s ure that you are able to thoroughly understand my d iscontent，which you are bound to replace with a satisfactory solution。⑤I would be grateful if you could _____as soon as possible。 Yours sincerely， Li Ming 英语作文投诉信： Dear Sir or Madam， I bought an electronic dictionary from your online store on January 1st，but I found it has some problems after using it for a short period of time。 To begin with，the battery needs recharging after a mere 2 hours of use。This means t hat I need to carry my charger with me w hen I go out for a day。In addition，the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them。Personally，I find this to be pletely unacceptable。 Therefore，I would like to either change the electronic dictionary for another model that works well or a full refund。Your help is greatly appreciated。 Yours sincerely， Zhang Wei 英语作文投诉信： Dear Mr。 Gao I have to write this plain letter even it is a little bit interruptive to you。 I bought a color television in your emporium the other day， but there was no image when I turned it on at home。 There might be something