商务交际英语（2）形成性考核题
商务交际英语（2）第2次形成性考核答案与讲评
（Chapter 09-10）
I. True or False
Chapter 09 Communicating with Customers
(T) 01. A service provider who lies is behaving unethically. (Chapter 9)
(F) 02. A service provider who makes a mistake is behaving unethically. (Chapter 9)
(F) 03. A service provider who lies is breaking the law. (Chapter 9)
(F) 04. It’s okay to talk to a coworker at lunch about a customer’s financial situation if you don’t
name the customer. (Chapter 9)
(T) 05. Organizations as well as individuals are expected to operate according to a set of ethics.
(Chapter 9)
(T) 06. Customer service is the element that gives companies a competitive edge in a highly competitive economy. (Chapter 9)
(F) 07. Providing customer service is a way for a company to distinguish itself and its products or
services.
Providing quality customer service is a way for a company to distinguish itself and its products or services. (T)
(T) 08. External customers are people from outside a company who purchase th e company’s products or services. (Chapter 9)
(F) 09. Internal customers are people within a company who purchase the company’s products or
services. (Chapter 9)
Internal customers are employee’s coworkers and colleagues. (T)
(T) 10. Every point of contact with a customer is important. (Chapter 9)
(T) 11. To create a good impression, customer service provider should greet customers promptly and cheerfully and provide courteous service. (Chapter 9)
(F) 12. Unethical behavior breeds trust among customers. (Chapter 9)
Unethical behavior breeds distrust among customers. (T)
(T) 13. The common use of telecommunication makes it easier than ever to stay in touch with customers. (Chapter 9)
(T) 14. Speaking at a volume that is appropriate to the situation helps ensure that your listener stay with you. (Chapter 9)
(F) 15. Use passive listening and read nonverbal cues to interpret the listener’s response. (Chapter
9)
Use active listening and read nonverbal cues to interpret the listener’s response. (T) Chapter 10 Nonverbal Communication: A Key to Accurate Communication
(T) 01. All verbal symbols are accompanied by nonverbal symbols. (Chapter 10)
(T) 02. When a hitchhiker raises an arm and fist, and extends a thumb he is using nonverbal communication that substitutes. (Chapter 10)
(F) 03. When determine a person’s attitude, people base more of their opinion on words than on
nonverbal symbols. (Chapter 10)
(T) 04. Speakers can use nonverbal symbols to contradict a verbal message. (Chapter 10)
(T) 05. The nonverbal symbol of eye contact often is used to regulate communication. (Chapter
10)
(T) 06. Paralanguage is the study of how something is said. (Chapter 10)
(T) 07. Touching is a type of nonverbal communication that can used to reinforce. (Chapter 10) (T) 08. The stationary used for a company’s documents is a nonverbal symbol. (Chapter 10) (F) 09. In the North America culture, the personal zone is 4 to 12 feet. (Chapter 10)
(T) 10. When measuring attitudes, people give more importance to how words are spoken than to the words themselves. (Chapter 10)
(T) 11. Eye contact is an important part of your image. (Chapter 10)
(T) 12. Businesses use decorations as a means to project an image. (Chapter 10)
(F) 13. A person who feels that he or she knows everything has a very good level of
self-confidence. (Chapter 10)
(T) 14. If you are enthusiastic about your topic, you increase the probability of your audience becoming enthusiastic about it also. (Chapter 10)
(T) 15. If you focus on others rathe r than yourself, you will be perceived as “friendly”. (Chapter
10)
(T) 16. Adults spend more time listening than speaking. (Chapter 10)
(F) 17. Attitudes toward a speaker or toward a topic seldom affect listening skills. (Chapter 10) (T) 18. Preconceived ideas can create a barrier to effective listening. (Chapter 10)
(F) 19. The last step in listening is understanding. (Chapter 10)
(T) 20. Active listening may result in personal change. (Chapter 10)
(F) 21. Listeners almost have no spare time when comprehending a message. (Chapter 10)
(F) 22. Effective listeners ignore a speaker if they already know what the speaker will say.
(Chapter 10)
(T) 23. Feedback is important because it tells the speaker that you are listening to his or her message. (Chapter 10)
(T) 24. Effective listeners often must change their attitudes toward speakers. (Chapter 10)
(F) 25. Effective listeners often judge speakers even before they begin. (Chapter 10)
II. Multiple Choices:
Chapter 09 Communicating with Customers
01. Both external and internal customers should be treated the same with ______. (Chapter 9)
Key D
A. respect
B. courtesy
C. honesty
D. all of the above
02. What are the internal customers? (Chapter 9)
Key C
A. They are people from outside a company who purchase its products or services.
B. They are people from within a company who purchase its products or services.
C. They are employee’s coworkers and colleagues.
D. None of the above.
03. Every contact with customers should be courteous and professional, ______ the contact is in
person, over the telephone ______ in written correspondence. (Chapter 9)
Key B
A. either… or
B. whether…or
C. neither… nor
D. both… and
04. A voice pitch that is ______ too high ______ too low is most pleasant. (Chapter 9)
Key C
A. either… or
B. whether…or
C. neither… nor
D. both… and
05. Maintain appropriate eye contact ______ while listening ______ speaking. (Chapter 9)
Key D
A. either… or
B. whether…or
C. neither… nor
D. both… and
06. Ethical behaviors when dealing with customers include ______. (Chapter 9)
Key D
A. telling the truth
B. revealing all information
C. being fair, and maintaining confidentiality
A. all of the above
07. ______ companies providing services has increased dramatically during the last decade.
(Chapter 9)
Key B
A. A number of
B. The number of
C. An amount of
D. The amount of
08. Organizations devoted ______ customers are said to have a strong service culture. (Chapter 9)
Key B
A. to serve
B. to serving
C. for serve
D. for serving
09. True professionals ______ their best effort every day, with every customer every time.
(Chapter 9)
Key A
A. put forth
B. put forward
C. put on
D. put up
10. If the customers trust you, they are ______ to keep coming back. (Chapter 9)
Key A
A. more likely
B. more possible
C. less likely
D. less possible
Chapter 10 Nonverbal Communication: A Key to Accurate Communication
01. All messages, whether written or spoken, contain ______. (Chapter 10)
Key C
A. verbal symbols
B. verbal marks
C. nonverbal symbols
D. nonverbal marks
02. We use nonverbal symbols ______. (Chapter 10)
Key D
A. to reinforce or contradict our messages
B. to substitute for verbal messages
C. to regulate our conversation
D. all of the above
03. Which of the following is NOT the nonverbal symbol in written messages? (Chapter 10)
Key C
A. Company logo.
B. Letterhead stationary.
C. Body language.
D. Accuracy of content.
04. Which of the following is NOT the nonverbal symbol in spoken messages? (Chapter 10)
Key A
A. Font selection
B. Facial expressions.
C. Appearance.
D. Paralanguage.
05. Body language includes ______. (Chapter 10)
Key D
A. facial expressions
B. gestures
C. posture
D. all of the above
06. Nonverbal communication is important ______. (Chapter 10)
Key D
A. because it is the means used to reinforce your message
B. because it is the means used to contradict your message
C. because it is the means used to substitute for verbal messages
D. because it is the means used to establish your image
07. The only external barrier to effective listening is ______. (Chapter 10)
Key A
A. an environmental distraction
B. our attitude about the speaker
C. our prejudices
B. our lack of attention
08. Y our listening skills affect ______. (Chapter 10)
Key D
A. the quality of your relationship
B. the quality of your decisions
C. the ability to succeed on the job
D. all of the above
09. We can improve our listening comprehension by ______. (Chapter 10)
Key D
A. focusing on the main idea
B. evaluating the message by comparison
C. providing feedback
D. all of the above
10. Effective listeners also share the responsibility ______ communication and overcome poor
listening habits that inhibit good listening. (Chapter 10)
Key B
A. about
B. for
C. of
D. on
开英语1 开英语（1）1答案 学习记录表1 1、请写出下列名词的复数形式。 Parent photo bus life half child woman tooth Parents photos buses lives halves children women teeth
2、频度副词often, always, sometimes等在句中的位置是有规律的，请写出这些规律，并各举一个例句。 （1）在动词to be之后： Are you always at home on Sunday? （2）在实意动词之前： I sometimes go to London. （3）在含有助动词的句子中，置于助动词之后，实意动词之前。 I do not often go to work by bus. 3、请写现在进行时的两种用法，并分别举一个例句。 （1）现在进行时表示此刻正在发生的事情或正在进行的动作。 He is talking to a customer. （2）现在进行时也可以表示这一段时期正在进行的活动，虽然在此时此刻并没有进行。 Lijun is working on a new database at the moment ,but right now she is sleeping. 4、请用学过的功能句型介绍你自己的姓名、年龄、所在城市、工作。请用英语写（略）My name is ….. I am 25 years old. I live in Dalian. I am a worker/student/clerk/teacher. 开放英语（1）作业1 第一部分交际用语 1. A 2. A 3. B 4. B 5. A 第二部分词汇与结构 6. B 7. A 8. C 9 .C 10. C 11 .B 12 .B 13. C 14 .C 15. C 16. B 17. A 18. B 19. B 20. A 21. B 22. A 23. C 24. C 25. A 第三部分句型变换 26. He is a manager. Is he a manager? 27. She usually goes to work by bus. Does she usually go to work by bus? 28. There are fifty students in the class. Are there fifty students in the class? 29. They have a large house. Do you have a large house? /Have they a large house? 30. He’s currently workin g on TV advertisements. Is he currently working on TV advertisements? 第四部分阅读理解 31．B 32．A 33．A 34．B 35．B 36.B 37.B 38.B 39.A 40.C 第五部分翻译41--45题：将下列英文句子翻译成中文。 41. The Meeting Rooms are on the ground floor. 会议室在一楼。 42. He ’s talking to a customer right now. 他此刻正在和一顾客讲话。 43. David usually have a sandwich in his office at lunchtime. 大卫午餐时间经常在办公室吃三明治。
联系实际讨论政府经济活动中公平与效率的关系以及公平与 效率的选择 个人题纲： （一）政府经济与公平 经济公平，是指有关经济活动的制度、权利、机会和结果等方面的平等和合理。 经济公平不是无需前提的绝对概念，以按资分配为例，在无私有制和市场经济的传统体制条件下，它是不可能存在的，也是不公平的； 公平或平等不等于收入均等或收入平均，经济公平的内涵大大超过收入平均的概念。从经济活动的结果来界定收入分配是否公平，只是经济公平的涵义之一。即便是我们平时讲结果公平，至少也有财富分配和收入分配两个观察角度，财富分配的角度更为重要。况且，收入分配平均与收入分配公平属于不同层面的问题，不应混淆 （二）政府经济与效率 人类的任何活动也都有效率问题。经济效率，是指经济资源的配置和产出状态。对于一个企业或社会来说，最高效率意味着资源处于最优配置状态，从而使特定范围内的需要得到最大满足，或福利得到最大增进，或财富得到最大增加。经济效率涉及到生产、分配、交换和消费各个领域，涉及到经济力、经济关系和经济体制各个方面。 （三）政府经济与公平和效率的选择：提高效率，兼顾公平 谁说鱼和熊掌不可兼得？！关键在于制度创新和操作技艺 收入和财富的差距并不都是效率提高的结果，其刺激效应达到一定程度后便具有递减的趋势，甚至出现负面的效应 高效率是无法脱离以合理的公有制经济体制为基础的公平分配的 案例：城市化过程中失地农民的权益损失及其保障 一、失地农民的产生和现状： （一）城市化必定向农民征地，因而导致失地农民产生。随着我国经济市场化改革的深入，工业化、城市化进程加快，大批农民的田地被征占。据国土资源部统计，1987～2000年，全国非农建设占用耕地226.44万公顷（3395万亩），其中通过行政手段征地160万公顷（2400万亩）。这些仅是依法审批的征用数，尚没有把那些违法侵占、突破指标和一些乡村私下卖地包括在内。据统计，违法占地占合法征地的比例一般为20～30％，有的地方甚至高达80％。这
人文英语 4 形成性考核册答案作业1 1-5：ABCAC 6-20：ACBBA ABBCA CBABA 21-25：ECDBA 26-30：TFTFF 31: Memo To: all Staff From: Bruce, Human Resource Manager Date: April 11, 2016 Subject: Invited Speech on Sorting Trash The coming speech is given at Function Room, level 3 and the time is on 14:00-16:00, April 11, 2016. The invited speaker is Dr. Jerry Anderson. Dr Anderson is going to introduce how to sort trash scientifically, including the latest techniques and the updated policies helping the whole society to slow down the environmental pollution. All staff will be invited to the speech, please read all the information carefully and show up on time. 作业2 1-5：BACAC 6-20：BABBC ABACC ABAAA 21-25：TFTFT 26-30：AACBC 31: The Importance of Effective Communication If you cannot talk to others or even cannot convert information to others, how is our life going to be? People are unable to work without communication and, of course, communication is obviously significant in all parts of society. By evaluating whether the communication is effective or not, the shorter and simpler the methods are, the more and detailed the information converted to others, is the point that how it can be seem as fast and useful. Daily work can be finished faster, Relationships can be treated honesty, and less time will be wasted by communicating to others effectively. Looking back the to society which only used letters and horses to send messages before, and nowadays countless information fly to every corner in the world within just a second, which produces more improvements? Definitely, it is efficiency. 作业3 1-5：CBBCA 6-20：CABCB BBACA BACAB 21-25：FTTFF 26-30：BBCAC 31: The Education We Need What kind of education we have before? That is easy to know, because almost all people have been to school when they were kids. I still remember when I was a kid, countless booklets waited for me on the table, but my teachers said school had already reduced lots of homework for us. If now young kids are still following this kind of educating rules, they will have no time to learn new things, which show up rapidly day by day. Current education system is welcomed to become the more humanized learning system, with sorting to several levels and several fields for different students who have
2017电大开放英语1形成性考核册答案（最新 无错版） 开放英语（1）形成性考核册作业1答案 选择题请在在选项上画√
1、请写出下列名词的复数形式。 Parent photo bus life half child w oman tooth Parents photos buses lives haves children women teeth 2、频度副词often,always,sometimes等在句中的位置是有规律的，请写出这些规律，并各举一个例句。 （1）在动词 to be之后： Are you always at home on Sunday? （2）在实意动词之前： I sometimes go to London. （3）在含有助动词的句子中，置于助动词之后，实意动词之前。 I do not often go to work by bus. 3、请写现在进行时的两种用法，并分别举一个例句。 （1）现在进行时表示此刻正在发生的事情或正在进行的动作。 He is talking to a customer.
（2）现在进行时也可以表示这一段时期正在进行的活动，虽然在此时此刻江没有进行。 LiJun is working on a new database at the moment ,but right now she is sleeping. 4、请用学过的功能句型介绍你自己的姓名、年龄、所在城市、工作。请用英语写（略） 开放英语（1）作业1 第一部分交际用语 1. A 2. B 3. B 4. B 5. A 第二部分词汇与结构 6. B 7. A 8. C 9 .C 10. C 11 .B 12 .B 13. C 14 .C 15. C 16. B 17. A 18. B 19. B 20. A 21. B 22. A 23. C 24. C 25. A 第三部分句型变换 26. He is a manager. Is he a manager? 27. She usually goes to work by bus. Does she usually go to work by bus? 28. There are fifty students in the class. Are there fifty students in the class? 29. They have a large house.
电大资源网《人文英语（2）》形成性考核册参考资料 《人文英语（2）》是国家开放大学 2017 年春季新开的课程之一，对国家开放大学的文科专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。电大资源网还有国家开放大学其他课程的参考资料，可以参考。 注：本科目已按字母排版整理成期末考试小抄 作业 1 一、交际用语（每小题 2 分，共 10 分） 1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。 1.-Would you like me to help you make a plan for the summer vacation? B - . A.No, I already have my plans. B.I’d love to, but I’m busy today. C.I’m ill, so I shouldn’t go out. 2.-Can I take your order, madam? A - . A.Yes. I’d like an Italian soup to start with. B.Yes, it’s as quiet as we expected. C.No, the price’s reasonable. 3.-What are you going to do in the 2022 Winter Olympics? B - . A.Yes, I have been there. B.I’m going to be a volunteer. C.I am traveling abroad. 4.-I’d like to invite you to my birthday party on Saturday evening. A - . A.Thank you for your invitation. B.I don’t want to join your party. C.I did not go to the party that night. 5.-Do you think you are the suitable person for this position? C - . A.I’m not sure if I will be here for the task. B.I don’t think Xiao Ming is the right person to count on. C.Yes. I’m hard working and I think I am suitable for this position. 二、选择填空（每小题 2 分，共 30 分） 6-20 题：阅读下面的句子，从 A、B、C 三个选项中选出一个能填入空白处的最佳选项，并将答案序号写在题前括号内。 6.I think I am C for this position. https://www.doczj.com/doc/8317068548.html,plete B. confident C. competent 7. A successful cover letter will make a great B. A.progress B. impression C. contribution 8.Will the AIDS patients benefit A the new drug? A.from B. by C. of 9.You can B some bottles of wine, or some chocolates, or a bunch of flowers. A. bring up B. bring along C. bring down 10.I’m A because there are so many options. I can’t make a decision. A.puzzled B. excited C. depressed 11.If there is any change about the time of the meeting, please notify us C. A.in time B. on time C. in advance 12.There must be something wrong with my computer，C there? A.mustn’t B. needn’t C. isn’t
作业一： 一、名词解释： 1、社区：是指由一定数量成员组成的、具有共同需求和利益的、形成频繁社会交往互动关系的、产生自然情感联系和心理认同的、地域性的生活共同体 2、善治：使公共利益最大化的社会管理过程 3、街居体制：作为区政府派出机关的街道办事处和作为基层群众自治组织的居民委员会产生并得到了法律的认可，法律还明确规定街道办事处指导居民委员会工作 二、单选题： 1A 2B 3A 4D 5C 6C 7A 8B 9B 10B 三、多选题： 1ABCD 2ABC 3BCD 4ABCD 5ABCD 6ABCD 7ABD 8ABC 四、简答题： 1、答：（1）主体不尽相同；（2）管理过程中权力运行的向度不同；（3）管理的范围不同；(4) 权威的基础和性质不同. 2、答：⑴地区发展策略其实不是一个用来概括社区干于策略的适合的概念，它只是客观反映了这种策略的原初发生地是在广大殖民地资本主义的传统社区里，那里为了促进社区的经济社会的发展，发生了这种共识取向的社区治理模式。地区发展目标分类：地区发展策略的目标追求不是具体的任务目标，而是抽象的过程目标。 ⑵社会计划策略是指针对社区中的具体问题。社会计划目标分类：社会计划策略的目标侧重于任务目标，所谓任务目标是指完成一项具体的任务或解决社区中存在的具体的问题 3、答：在计划经济时期，城市社区治理的基本策略是贯彻党和政府的方针、路线、政策，通过组织群众，建立积极分子网络，发动群众运动，开展社区互助服务和生产自救等方式，实现城市社区的基层治理。 五、论述题： 1、答：社区问题的类型有：（1）群体偏差和越轨类问题；（2）社会排斥和孤立问题；（3）社会结构分化以及在此基础上形成的弱势群体的基本生活的缺乏问题；（4）社区环境问题；（5）社会基本道德规范的丢失问题；（6）社会解组问题。（注意展开分析） 2、课本P12-15 作业二： 一、名词解释： 1、市场失灵：就是指由于市场机制不能充分地发挥作用而导致的资源配置缺乏效率或资源配置失当的情况。 2、村民自治：是指全体农村居民为本村的公共事务和公益事业实现自我管理、自我教育和自我服务，实现对农村基层社会的有效治理。 3、社区服务：是指在政府的扶持引导、社会积极援助下社区居民团结协作积极参与，利用社区内的员资源向社区居民提供的各种服务活动称为社区服务。二、单选题： 1C 2B 3B 4B 5B 6B 7D 8D 9B 10B 三、多选题： 1ABCD 2BCD 3ABCD 4ABCD 5ABC 6ABCD 7ACD 8BC
人文英语4 形成性考核册答案 作业1 1-5：ABCAC 6-20：ACBBA ABBCA CBABA 21-25：ECDBA 26-30：TFTFF 31: Memo To: all Staff From: Bruce, Human Resource Manager Date: April 11, 2016 Subject: Invited Speech on Sorting Trash The coming speech is given at Function Room, level 3 and the time is on 14:00-16:00, April 11, 2016. The invited speaker is Dr. Jerry Anderson. Dr Anderson is going to introduce how to sort trash scientifically, including the latest techniques and the updated policies helping the whole society to slow down the environmental pollution. All staff will be invited to the speech, please read all the information carefully and show up on time. 作业2 1-5：BACAC 6-20：BABBC ABACC ABAAA 21-25：TFTFT 26-30：AACBC 31: The Importance of Effective Communication If you cannot talk to others or even cannot convert information to others, how is our life going to be? People are unable to work without communication and, of course, communication is obviously significant in all parts of society. By evaluating whether the communication is effective or not, the shorter and simpler the methods are, the more and detailed the information converted to others, is the point that how it can be seem as fast and useful. Daily work can be finished faster, Relationships can be treated honesty, and less time will be wasted by communicating to others effectively. Looking back the to society which only used letters and horses to send messages before, and nowadays countless information fly to every corner in the world within just a second, which produces more improvements? Definitely, it is efficiency. 作业3 1-5：CBBCA 6-20：CABCB BBACA BACAB 21-25：FTTFF 26-30：BBCAC 31: The Education We Need What kind of education we have before? That is easy to know, because almost all people have been to school when they were kids. I still remember when I was a kid, countless booklets waited
学前准备 1.B 2.B 3.B 4.B 5.A 6.B 7.C 8.B 9.C 10.A 学习记录卡1 规则动词:work worked 不规则动词:go went finish finished is was 写出下面句子的否定句和疑问句: Tom went to see his parents in the country. 否定句: Tom didn’t go to see his parents in the country. 疑问句: Did Tom go to see his parents in the country? 三种时态之2:用现在进行时、will和be going to表示将来 将下面三个句子翻译成汉语：Dave’s picking up the van tomorro w.戴维明天要用大篷车运货。I’m going to buy him a violin for his birthday.我打算买一把小提琴给他过生日. I’m tired. I’ll take a taxi to go there.我累了,我要坐出租车去那儿. 举例说明现在完成时的用法。（1）例：She has lost her wallet.她丢了钱包。（所以现在没钱买票。） （2）例：I’ve been to Beijing.我曾经到过北京. 三组近义词语的区分:(选择正确答案)prefer;rent;do;play 两个句型的用法:(翻译下面的句子) 他直到10点才起床.He didn’t get up until ten o’clock. 这件衬衫太小了.This shirt is too small. 不,我觉得够大了.No, I feel it’s big enough. 两个语言功能: 如何点餐.Could we have the goat’s cheese and green salad, please? I’ll have a steak, please. The seafood pie for me, please. I’d like fried cod, please. 提出建议.Shall we go to the theatre tonight? Ok. 日积月累:动词stop/begin/start/finish/like/love/c*****ider/think about等后面可以直接跟动名词作宾语.不规则变化的形容词的比较级和最高级:good-better-best; bad-worse-worst; many/much-more-most等. 作业 1 第一部分交际用语 1.B 2.A 3.A 4.B 5.B 第二部分词汇与结构 6.C 7.A 8.B 9.B 10.B 11.B 12.A 13.A 14 A 15.B 16.A 17.C 18.C 19.C 20.C 21.B 22.A23.C 24.B 25.C 第三部分句型变换 26. Tim left the office instead of staying in the meeting. 27. He asked where the restaurant was. 28. That cinema is very nice，but the tickets are quite expensive. 29. He’s negotiating a new contract to go to Shanghai. 30. He didn’t run fast enough to catch the bus. 31.C 32.B 33.A 34.B B 35.B.36.A 37.A 38.B 39.A 40.A 第五部分翻译 41．虽然这部电影非常令人愉快，但是太长了。 42. 桑迪穿着一件黑色的长丝裙。 43．我得在六点前到达机场。 44. 我一定是把相机丢在那家商店里了。 45．账目现在有点乱，必须要在下月清理好。 学习记录卡2 选择合适的时态完成下列句子:spoke; Have, been; have, seen. 1.我在高速公路上驱车前行时，车子抛锚了。 2.我在喝茶时有人偷了我的钱包。 “两者之一”、“两者都”和“两者都不”： either，or；Neither of；Both，and “自己做”还是“让别人做”： 1．我每隔三个月让人维护一下汽车。 2．明天我得让人修一下电视。 写出所有的反身代词：单数myself，yourself，himself，herself，itself 复数ourselves，yourselves，themselves 介词用来描述地理位置、表示移动方向： 1.这家旅店周围是田地和树林。 2.我家离市中心很远。 3.他向窗户走去。 4.他们沿着小路走下去。 5.北京离天津开车要走一个小时。 6.成都在重庆的西北方。 时间段和时间点： by；until；for；since；Before；After；While 情态动词表示推测、惋惜：哪句语气最肯定？He must be at home. 表示本该把包放在家里的是:I should have put the bag at home. 功能句: If I were you , I would live in the country. 作业 2 第一部分交际用语 1.A 2.B 3.B 4.A 5.A 第二6，C 7，C 8，A 9，B 10，A 11，B 12，B 13，C 14，A 15，B 16，C 17，B 18，A 19，A 20，B 21，B 22，A 23，B 24，C 25，C 第三 26. I went shopping, because I needed a new pair of shoes. 27. David asked Susan to phone him later. 28 I’m a teacher, so is she. 或She is a teacher, so am I. 29. What did she forget about yesterday? 30 His neighbor heard them making a noise. 第四部分阅读理解 31.B 32.B 33.C 34.A 35.A 36.B 37.B 38.B 39.A 40.A 第五 41，我们有足够经费来改进网站。 42，你长的像你的母亲还是父亲？ 43，我周五得从房子里搬出去，因为弗兰克弗朗哥又招了新房客。 44，奥运会是世界上规模最大的体育赛事之一。 45，到时见了面咱们把这些日子发生的事聊一聊，会多开心啊！ 学习记录卡3 The room is cleaned by Mary every day. The laptop was stolen by his neighbor. The police have been contacted by them. 与现在或将来情况相反的虚拟条件句: If I had more money ,I would buy a big flat. 间接： Jim said that he liked swimming. Susan asked me how I liked the party. She asked me if I had got her bag. 定语从句（非限定性和限定性）：他买了那条我为他挑选的裤子. 这是她住的屋子. 去年加入我们的设计员工作很努力. 反意疑问句：doesn’t she; shall we; did you. 看到/听到/感觉到…某事正在发生:
第一次形成性考核作业 第1题单选题(2分) 所谓（）是指个人在社会体系中，觉得受到关心、尊重和帮助，这些来自社会他人的资源可以帮助个人减轻压力或解决问题，或增加个人应对压力的能力。 A 社会支持 B 团结互助 C 放松调节 D 情绪控制 您的答案：A 参考答案：A 第2题单选题(2分) 所谓（），即是了解他人的情绪，并能在内心亲自体验到这些情绪的能力。 A 移情 B 情绪识别 C 情绪控制 D 情绪理解 您的答案：A 参考答案：A 第3题单选题(2分) （）是主体对自身的认识而引发的内心情感体验，是主观的我对客观的我所持有的一种态度，如自信、自卑、自尊、自满、内疚、羞耻等都是( )。
A 自我认识 B 自我评价 C 自我体验 D 自我控制 您的答案：C 参考答案：C 第4题单选题(2分) “男儿有泪不轻弹”不利于心理健康，哭就因该哭出来。这是（）的情绪调控方法。 A 转移注意力 B 合理宣泄情绪 C 放松调节 D 情绪ABC 您的答案：B 参考答案：B 第5题单选题(2分) “交往剥夺”实验的创立者是美国的心理学家（）。 A 詹姆斯 B 沙赫特 C 杜威 D 冯特 您的答案：B
参考答案：B 第6题单选题(2分) 人际交往总是从第一印象开始的，第一印象在心理学上叫（）。 A 首因效应 B 近因效应 C 晕轮效应 D 刻板印象 您的答案：A 参考答案：A 第7题单选题(2分) 人际交往中喜欢与他人唱反调、对着干、充当反派角色的是（）。 A 羞怯心理 B 猜疑心理 C 嫉妒心理 D 逆反心理 您的答案：D 参考答案：D 第8题单选题(2分) 心理现象分为（）。 A 心理过程与个性心理 B 认知过程与个性心理
《管理英语（2）》形成性考核册参考答案 作业1 一、交际用语（共计 10 分，每小题 2 分） 1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。 1. - I was worried about my math, but Mr. White gave me an A. - . A. That’s an easy course. B. Congratulations! C. Mr. White is very good. 2. - Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it. - . A. Sure, you can. Take it easy. B. I’m sorry to hear that. C. That’s all right. 3. 一 Should I leave earlier tomorrow morning - . A. Yes, it’s better to leave earlier to avoid the morning traffic. B. Yes, you will. C. No, you won’t. 4. 一 How do you think of the theme of our event - . A. It’s pretty good. B. I feel so sorry about that. C. I’d like to have some tea. . 一 It will be held on the 3rd floor of Shakiraton Hotel. A. When will you give a speech
最新国家开放大学《管理英语（2）》形成性考核册参考资料 《管理英语（2）》是国家开放大学2017年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料，可以参考。 作业1 一、交际用语（共计 10 分，每小题 2 分） 1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。 1. - I was worried about my math, but Mr. White gave me an A. - . A. That’s an easy course. B. Congratulations! C. Mr. White is very good. 2. - Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it. - . A. Sure, you can. Take it easy. B. I’m sorry to hear that. C. That’s all right. 3. 一 Should I leave earlier tomorrow morning? - . A. Yes, it’s better to leave earlier to avoid the morning traffic. B. Yes, you will. C. No, you won’t. 4. 一 How do you think of the theme of our event? - . A. It’s pretty good. B. I feel so sorry about that. C. I’d like to have some tea. 5.- . 一 It will be held on the 3rd floor of Shakiraton Hotel. A. When will you give a speech? B. Does your speech still go on? C. What is the address of your speech? 二、词汇与结构（共计 30 分，每小题 2 分） 6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。 6. He was alwaysin sharing his enormous knowledge. A. generous B. generation C. generate 7. His action is alwayswith his words. A. constant B. continuous C. consistent 8. - Can you go skating with us this afternoon? 一 Sorry， I can’t. Itake care of my little sister at home. A. could B. may C. have to 9. - Whose textbook is this? - ItJohn’s. It has his name on it. A. can’t be B. must be C. might be 10. I’m writing toa position as a computer engineer in your company. A. thank for B. wait for C. apply for 11. You can try these methods to keep your interview anxietycontrol. A. under B. on C. with 12.a company really wants is a candidatehas the right skills.
形成性考核作业题目及答案 作业一基础知识 一、单项选择题： 1、在应文中，每一种文种都具有相对固定的模式，这种规范，有的是国家政府明文规定的，有的 则是（约定俗成）的。 2、依据教材，文章的外部分类分为应用性文章和（文学性文章）。 3、应用文最重要和最本质的特征是（真实性）。 4、应用文写作的落款者，即（机关或机关领导）。 5、应用文写作者的政策水平，主要体现在政策的制作和（政策的执行运用）。 6、应用文是为“用”而写的文章，读者直接影响到文章之“用”效果，这就形成应用文所谓的（读 者制约性）。 7、应用文要求主题鲜明，即主题必须（突出）。 8 、一般来说，应用文的主题只能有（一个）。 9、应用文对材料的要求中，最根本的标准是（真实）。 10．确凿是指材料的（清晰性）。 11．下列选项中，对典型材料理解错误的是：（D）。 A．既有共性特征又有个性特点的事件和材料。B．最能表现主题的材料。 C．有着代广泛表性和强大说服力的事件和材料。D.指重大事情或重要材料。 12. 按照时间的发展顺序或思维的递进逻辑顺序来组织材料的构思方法是（纵式布局方式）。13．既写明写作目的，又指出写作根据的开头方式是（复合式）。 14、要求式结尾常用于（下行文）。 15、正文首段有“特通告如下”，末段是“特此通告”，这种情况属于（首尾的照应）。 16、大部分应用文不采用的表达方式是（描写和抒情）。 17、应用写作反映现实，解决问题，因此叙述基本上（以记事为主）。 18、应用文叙述常用的是顺时序叙述，简称顺叙，又称平叙或者（直叙）。 19、应用文写作的叙述大多采用简明扼要的（概括性叙述）。 20、引用公认的原理做论据来推论自己观点的证明方法是（演绎论证）。 21、定义说明是一种比较严密、科学的说明方法，但在实际生活中，有时并不需要对任何事物都用 下定义的方式加以说明。在许多场合，替代定义说明的说明方法是（诠释说明）。 22、选择两个或多个有外在或内在联系的事物进行比较，来说明事物本质、特征的说明方法是（比较说明）。 二、多项选择题 1、对应用文概念的理解，不可或缺的因素有（ABD）。 A应用文写作的用途、作用B应用文写作具有的规范性D应用文写作以书面语言为工具2、应用文写作具有一定的写作规范要求，主要涉及应用文的（BCD）。 B文种选择C文体格式D语言表达 3、应用文作者的专业技能包括（ABDE）。 A文体选用正确B格式书写规范D用字精当E表达无误 4、应用文的读者制约性体现在写作者的行文的各个方面，包括（ABCDE）。 A文种选择B选材C结构D表达方式E措辞用语 5、应用文对主题的要求是（BCD）。 B正确C鲜明D集中 6、引述式开头常用的词语是（DE）。 D“根据”E“按照”
开放英语形成性考核册 参考答案精编 Document number：WTT-LKK-GBB-08921-EIGG-22986
开放英语3形成性考核册参考答案 学前记录卡1 ( 学习内容：1、Units 1～6 中主要学习了哪些重要的语 法项目 1）动词及时态 一般现在时、现在进行时、一般过去时、过去进行 时、一般过去时被动语态、过去完成时 2）描述发展趋势的词；短语动词；used to do sth. always/forever/keep doing sth. 3）连接词 but/so; 用代词、and、but和with连接句 子 4）定语从句 2、这六个单元中我感觉最难或还没有完全掌握的语言 点是： （略）（依据个人学习实际在1、3中选填或学习中的 疑难） 3、这六个单元中我最喜欢的话题是：（可从以下几项 中选填）
1）描述自己及他人、家庭及家庭关系 2）谈论家庭与社会的变化 3）谈论成就及对未来职业的理想 4）谈论过去、将来 印象最深的Cultural Notes：（可从以下几项中选填） 1）皇家邮政 The Poyal 2）家庭模式的变化The Change of Family Patterns 3）赡养老人Care for the Elderly 阶段性学习体会：（略）（一定要自己写） 作业1 第一部分：交际用语 一、1～5 DACBB 第二部分：英语知识运用 二、选择填空 6～10 DBDAB 11～15 CDBAB 三、完型填空 16～20 CBADB 21～25 CDDAB
第三部分：阅读理解 四、26～30 BACCA 31～35 ACDCD 五、36～40 T T NG F F 第四部分：书面表达 评分原则 (1) 本题总分为20分, 按5个档次给分。 (2) 评分时,先根据文章的内容和语言初步确定其档次,然后以该档次的要求来衡量确定或调整档次, 最后给分。 (3) 字数少于80的(不包括所给句子和标点符号)从总分中减去1分。 (4) 评分时应注意的主要内容为:内容要点句型变化运用词汇和语法结构的准确性。 (5) 评分时, 如拼写错误较多, 书写较差, 以至影响交际, 将分数降低一个档次。 附范文(本篇仅供参考，请勿全篇抄袭，切记) Changes in Life Great changes have happened in my hometown. Ten years ago there were only ten homes, however there are hundred new homes. In the enter of the town,