一：Gaining a Competitive Advantage
◆INTRODUCTION
◆Human Resource Management: Gaining a Competitive Advantage
◆PART 1 The Human Resource Environment
◆Strategic Human Resource Management
◆The Analysis and Design of work
◆PART 2 Acquisition and Preparation of Human Resource
◆Human Resource Planning and Recruitment
◆Selection and Placement
◆PART 3 Assessment and Development of HRM
◆Training
◆Performance Management
◆Employee Development
◆Employee Separation and Retention
◆PART 4 Compensation of Human Resources
◆Model of Compensation
◆Pay Structure Decisions
◆PART 5 Employee Security
◆PART 6 Global HRM
◆竞争优势成本领先战略
◆开发、发展人力资源管理
◆人力资源规划工作分析
◆组织承诺Organizational commitment 薪酬、报酬、工资报酬、补助、补偿
◆津贴benefits 生产率改进方案招聘recruitment 挑
选、选择、选拔培训工会
◆工作场所工作满意度
◆组织公民绩效评估过程
◆产品分化Product differentiation
二：Strategic Human Resource Management
After reading this chapter, you should be able to:
◆Describe the differences between strategy formulation and strategy implementation.
◆List the components of the strategic management process.
◆Discuss the role of the HR function in strategy formulation.
Describe the linkages between HR and strategy formulation
◆Describe the different HR issues and practices associated with various directional strategies.
◆List the competencies the HR executive needs to become a strategic partner in the company.
◆人力资源规划人力资源信息系统战略性的计划Strategic plan
◆战略制定Strategy formulation 战略实施Strategy implementation
◆公司文化Corporate culture 使命申明Mission statement
◆商业要素Business factors 需求预测Demand forecasting
◆供给预测趋势分析Trend analysis 销售力量估计Sales force estimates
◆回归分析Regression analysis 比率分析Ratio analysis
◆群体大脑激荡Group brain-storming
◆The goal of strategic management in an organization is to deploy and allocate resources in a way that
gives it a competitive advantage.
◆Human resource managers should:
◆have input into the strategic plan
◆have specific knowledge of the organization’s strategic goals
◆know what types of employee skills, behaviors, attitudes are needed to support the
strategic plan
◆develop programs to ensure that employees have those skills, behaviors, and attitudes.
三：The Analysis and Design of Work
◆职位Position 工作分析Job analysis 工作说明(描述) Job description
◆工作规范Job specification 工作内容Job content 工作背景Job context
◆任务清单Task inventory 能力清单Ability inventory
◆工作分析计划表Job analysis schedule, JAS
◆职位分析问卷Position analysis questionnaire, PAQ
◆行政秘书Executive secretary 地区服务经理助理Assistant district service manager
◆多方面工作分析Versatile job analysis 能力要求方法Ability requirement approach
◆The chapter is divided into three sections, the first of which deals with “big picture" issues related to
work-flow analysis and organizational structure.
◆The remaining two sections deal with more specific, low-level issues related to job analysis and job
design.
◆Job analysis has focused on?
◆Job design has focused on?
四：Human Resource Planning and Recruitment
◆人力资源规划战略性的计划
公司文化使命申明
◆商业要素需求预测
◆供给预测趋势分析
◆销售力量估计回归分析
◆比率分析雇员举荐Employee referrals
◆工作张榜Job posting
◆校园招聘Campus recruiting 应急人员Contingency personnel
◆核心人员招工广告Help-wanted advertisements
◆私人就业机构公共就业机构Public employment agencies
◆临时就业机构Temporary employment agencies
◆求职者毛遂自荐式招聘Applicant-initiated recruitment
◆Discuss how to align a company’s strategic direction with its human resource planning.
◆Determine the labor demand for workers in various job categories.
◆Discuss the advantages and disadvantages of various ways of eliminating a labor surplus and avoiding
a labor shortage.
◆Describe the various recruitment policies that organizations adopt to make job vacancies more
attractive.
◆List the various sources from which job applicants can be drawn, their relative advantages and
disadvantages, and the methods for evaluating them.
◆Explain the recruiter’s role in the recruitment process, the limits the recruiter faces, and the
opportunities available.
五：Selection and Placement
◆Establish the basic scientific properties of personnel selection methods, including reliability, validity,
and generalizability.
◆Discuss how the particular characteristics of a job, organization, or applicant affect the utility of any
test.
◆Describe the government’s role in personnel selection decisions.
◆List the common methods used in selecting human resources.
◆Describe the degree to which each of the common methods used in selecting human resources meets
the demands of reliability, validity, generalizability, utility, and legality.
◆The following requirements to use a personnel selection device are discussed: reliability, validity,
generalizability, utility, and legality.
◆The following methods of selection are discussed, in terms of the above factors, how the methods
work in practice, and how they can be improved for use: interviews, reference checks, biographical information, physical ability tests, cognitive ability tests, personality inventories, work sample tests and honesty tests. The importance of the use of multiple measures and multiple judges in selection is emphasized.
◆The purpose of this chapter is to familiarize you with ways to minimize errors in employee selection
and placement and, in doing so, improve your company’s competitive position.
◆挑选、选拔
◆效度validity 效度系数validity coefficient 背景调查
◆中心评价行为一致性模型Behavior consistency model
◆传记资料清单Bio-data inventories 传记信息表格Biographical information blank
◆心理能力测验Mental ability tests 过失性雇佣Negligent hiring
◆纸笔诚实测验Paper-and-pencil honesty tests 人格测验Personality tests
◆测谎器测验Polygraph test 合理调节（合理适应Reasonable accommodation
◆证明材料核查Reference checks 可靠性reliability 诽谤defamation
◆毒品测验，药物测试drug tests 共时性证实研究Concurrent validation study
◆内容取向性战略Content-oriented strategy
◆与标准有关的战略Criterion-oriented strategy
◆平等就业机会委员会（EEOC）
◆预测性证实研究Predictive validation study
◆不应有的艰难，非法艰苦Undue hardship
◆加权申请表Weighted application blank 工作样本测试Work sample tests
◆Reliability Validity Generalizability Utility Legality
六：Training
After reading this chapter, you should be able to:
◆Discuss how training can contribute to companies’ business strategy.
◆Explain the role of the manager in identifying training needs and supporting training on the job.
◆Conduct a needs assessment.
◆Evaluate employees’ readiness for training.
◆Discuss the strengths and weakness of presentation, hands-on, and group training methods.
◆Explain the potential advantages of e-learning for training.
◆Design a training session to maximize learning.
◆Design a cross-culture preparation program.
◆Develop a program for effectively managing diversity.
◆行动学习action learning 行动计划action plan 行为模仿behavior modeling
◆案例方法case method 与变革有关的培训Change－related training
◆电脑化指导Computer－based instruction 分段学习Distributed practice
◆互动性视频培训Interactive video training 工作指导培训Job instruction training
◆工作轮换job rotation 讲授lecture 多段培训方案Multiphase training program
◆在职培训On－the－job training 取向培训orientation training
◆过度学习overlearning 绩效辅助物performance aids 纠正性培训remedial training
◆补充人员表Replacement charts 角色扮演role playing 培训评价training evaluation
◆培训需要training need 培训目标training objective
◆In this chapter we emphasize the conditions through which training practices can help companies gain
competitive advantage and how managers can contribute to a high-leverage training effort and create a learning organization.
◆The chapter begins by discussing a systematic and effective approach to training design.
◆Next we review training methods and training evaluation.
◆The chapter concludes with a discussion of training issues including cross-cultural preparation,
managing diversity, and socializing employees.
七：Performance Management
After reading this chapter, you should be able to:
◆Discuss the three general purposes of performance management.
◆Identify the five criteria for effective performance-management systems.
◆Discuss the four approaches to performance management, the specific techniques used in each
approach, and the way these approaches compare with the criteria for effective
performance-management systems.
◆Choose the most effective approach to performance measurement for a given situation.
◆Discuss the advantages and disadvantages of the different sources of performance information.
◆Choose the most effective source(s) for performance information for any situation.
◆Distinguish types of rating errors and explain how to minimize each in a performance evaluation.
◆Identify the characteristics of a performance measurement system that follows legal guidelines. Conduct an effective performance feedback session
◆简单分级Simple rankings 绩效标准Performance standards
◆绩效评估Performance appraisal 配对比较Paired comparison
◆光环效应Halo effect 隐含人格理论Implicit personality theory
◆目标管理Management –by-objective 严厉型错误Severity error
◆近因型错误 Recency error 行为观察量表 Behavior observation scale
◆行为锚定评价量表（BARS）Central tendency error
◆标准走样Criterion contamination 雇员比较系统Employee comparison systems
◆强制分布Forced distribution 图解式评定量表Graphic rating scale
◆关联贴切relevance 宽厚型错误leniency error
◆Companies that seek competitive advantage through employees must be able to manage the behavior
and results of all employees.
◆We believe that performance appraisal is only part of the broader process of performance
management.
◆The performance management system has three parts.
◆In this chapter we examine a variety of approaches to performance management.
The performance management system has three parts：
◆Performance management is the process through which managers ensure that employee activities and
outputs are congruent with the organization's goals.
◆Performance Appraisal is the process through which an organization gets information on how well an
employee is doing his or her job.
◆Performance Feedback is the process of providing employees information regarding their performance
effectiveness.
八：Pay Structure Decisions
After reading this chapter, you should be able to:
◆List the major decision areas and concepts in employee compensation management.
◆Describe the major administrative tools used to manage employee compensation.
◆Explain the importance of competitive labor-market and product-market forces in compensation
decisions.
◆Discuss the significance of process issues such as communication in compensation management.
◆Describe new developments in the design of pay structures.
◆Explain where the United States stands from an international perspective on pay issues.
◆Explain the reasons for the controversy over executive pay.
◆Describe the regulatory framework for employee compensation.
◆可付酬因素Compensable factors 薪酬Compensation
◆雇员贡献Employee contributions 公平理论Equity theory
◆外部竞争力External competitiveness 津贴Benefit
◆内部一致性Internal consistency 工作评价job evaluation
◆工作评价委员会Job evaluation committee
◆薪金级别、工资等级Pay grade 薪金政策pay policy 薪金政策线pay policy line
◆薪金范围pay range 薪水调查Pay surveys 以技术为基础的薪酬Skill-based pay
◆失业津贴Unemployment compensation 工人的报酬worker’s compensation
◆From the employer’s point of view:
◆Pay is critical in attaining strategic goals.
◆Pay has a major impact on employee attitudes and behaviors.
◆Employee compensation is typically a significant organizational cost.
◆From the employee’s point of view:
◆Policies having to do with wages, salaries, and other earnings affect their overall income and thus their
standard of living.
Both level of pay and fairness compared with others’ pay are important
◆Pay structure refers to the relative pay of different jobs (job structure) and how much they are paid
(pay structure).
◆Pay level is the average pay in organizations, including wages, salaries, and bonuses.
◆Job structure is the relative pay of jobs in organizations (i.e., the range of pay often expressed by
salary grades).
◆Pay policies are attached to jobs, not individuals.
目录 导论：人力资源环境与策略2第一篇设计：工作分析与人力规划5第二篇招聘：人力资源选拔与预测8第三篇开发：人力资源培训与评价12第四篇报酬：薪资方案与福利计划18第五篇影响：员工健康与劳资关系22
导论：人力资源环境与策略 第一章人力资源策略 1.人力资源政策与哲学 。人力资源管理(human resource management ,HRM) 。人力资源管理目标objectives of HRM 。人力资源管理职责duties of HRM 。人力资源管理任务tasks of HRM 。战略性人力资源管理strategic HRM 。人力资源政策human resource policy 。人力资源哲学human resource philosophy 。精神契约psychological contract 。企业认同感organization commitment 2.组织：行为与文化 。正式组织formal organization 。非正式组织informal organization 。组织文化organization culture
。亚文化subculture 。跨文化cross-national culture 。价值观values 。态度attitudes 。角色行为role behavior 。个人主义—集体主义individualism-collectivism 。不确定性规避uncertainty avoidance 。权力距离power distance 。直线和职能职权line and staff authority 3.激励与组织绩效 。激励motivation 。需要层次理论hierarchy of needs theory 。X理论与Y理论theory X & theory Y 。组织体系Ⅰ与组织体系Ⅳsystem Ⅰ& system Ⅳ 。激励-保健理论motivation-hygiene theory 。ERG理论ERG theory 。麦克莱兰德需要理mc-clelland’s theory of needs 。期望理论expectency theory 。公平理论equity theory 。强化理论reinforcement theory 。波特-劳勒期望机率理论borter-lawler’s theory of expectency 第二章人力资源环境
人力资源管理词汇( 1) 【专业词汇】 人力资源管理 :(Human Resource Management ,HRM) 资源经理 :( human resource manager) 高级管理人员 :(executive) 职业 :(profession) 道德标准 :(ethics) 操作工 :(operative employees) 专家 :(specialist) 人力资源认证协会 :(the Human Resource Certification Institute,HRCI)
外部环境 :(external environment) 内部环境 :(internal environment) 政策 :(policy) 企业文化 :(corporate culture) 目标 :(mission) 股东 :(shareholders) 非正式组织 :(informal organization) 跨国公司 :(multinational corporation,MNC) 管理多样性 :(managing diversity) 工作：(job)
职位 :(posting) 工作分析：(job analysis) 工作说明：(job deion) 工作规范：(job specification) 工作分析计划表：(job analysis schedule,JAS) 职位分析问卷调查法：(Management Position Deion Questionnaire,MPDQ) 行政秘书：(executive secretary) 地区服务经理助理 :(assistant district service manager) 人力资源计划 :(Human Resource Planning,HRP)
I 天投发[2011] 23号 关于印发集团公司 《人力资源管理办法》的通知 集团公司各部室、所属全资及控股公司： 现将集团公司《人力资源管理办法》印发给你们，望遵照执行。 XXX公司 二〇一一年八月二日
XXX公司 人力资源管理办法第一章总则 第二章招聘 第三章入职 第四章劳动合同和试用期 第五章干部岗位聘任 第六章工作时间、假期和休假 第七章考勤管理 第八章劳动纪律 第九章岗位调整和内部调动 第十章薪酬管理 第十一章培训 第十二章绩效考评 第十三章退休 第十四章离职 第十五章员工档案管理 第十六章其他
第一章总则 第一条为加强公司员工队伍的建设与管理，建立企业员工能进能出的用人机制，优化人力资源配置，增强企业活力，提高集团公司的核心竞争力，确保集团公司顺利实现战略经营目标，根据《中华人民共和国劳动法》和国家有关规定及集团公司实际情况制定本办法。 第二条集团公司日常人力资源管理适用本办法，对以下具体管理项目的操作流程进行了规范：招聘、入职、劳动合同和试用期、干部岗位聘任、工作时间及假期和休假、考勤管理、劳动纪律、岗位调整和内部调动、薪酬管理、培训、绩效考评、退休、离职、员工档案管理等。 第二章招聘 第一条公司招聘的方针是，以合理的资源在适当的时间内准确地按公司或部门要求招聘到最适当的人员，保证人力资源计划的实施，满足公司业务发展的需要。 第二条遇有职位空缺时，公司将在内部和外部同时发布该职位招聘信息，内部和外部应征者有同样的权利申请该职位。如条件相同的情况下，内部员工将被优先考虑。内部员工申请职位时，须先征得所在公司、部门负责人的同意，方可申请。 第三条招聘三项原则： 一、德才兼备、以德为先原则。 二、机会均等原则：年龄、性别、地域等不应影响聘用。 三、择优录用原则：任人唯贤唯能，择优录用。 第四条招聘管理 一、用人部门、公司每年12月31日前向人力资源部提报本年度用人计划，人力资源部统一汇总后形成《集团年度用人计划》，行政总监审核后报总裁批准。 二、按照批准的《集团年度用人计划》，各用人部门、公司需填写新增职位的《岗位职责书》，人力资源部审核后存档，作为今后招聘及绩效考评的参考。
人力资源管理英文词汇 [日期：2006-05-31] 来源：作者： [字体：大中 小] 5天5夜突破英语听说，100%保证！——点击进入 人力资源管理:(Human Resource Management ,HRM) 人力资源经理:( human resource manager) 高级管理人员:(executive) 职业:(profession) 道德标准:(ethics) 操作工:(operative employees) 专家:(specialist) 人力资源认证协会:(the Human Resource Certification Institute,HRCI) 外部环境:(external environment) 内部环境:(internal environment) 政策:(policy) 企业文化:(corporate culture) 目标:(mission) 股东:(shareholders) 非正式组织:(informal organization) 跨国公司:(multinational corporation, MNC) 管理多样性:(managing diversity) 工作:(job) 职位:(posting) 工作分析:(job analysis) 工作说明:(job description) 工作规范:(job specification) 工作分析计划表:(job analysis schedule, JAS) 职位分析问卷调查法:(Management Position Description Questionnaire, MP DQ) 行政秘书:(executive secretary) 地区服务经理助理:(assistant district service manager) 人力资源计划:(Human Resource Planning, HRP) 战略规划:(strategic planning) 长期趋势:(long term trend) 要求预测:(requirement forecast) 供给预测:(availability forecast) 管理人力储备:(management inventory) 裁减:(downsizing) 人力资源信息系统:(Human Resource Information System,HRIS) 招聘:(recruitment)
人力资源管理常用词汇 Marketing and Sales(市场与销售部分) Vice-President of Sales 销售副总裁 Senior Customer Manager 高级客户经理 Sales Manager 销售经理 Regional Sales Manager 地区销售经理Merchandising Manager 采购经理 Sales Assistant 销售助理 Wholesale Buyer 批发采购员 Tele-Interviewer 电话调查员 Real Estate Appraiser 房地产评估师 Marketing Consultant 市场顾问 Marketing and Sales Director 市场与销售总监Market Research Analyst 市场调查分析员Manufacturer\'s Representative 厂家代表 Director of Subsidiary Rights 分公司权利总监Sales Representative 销售代表 Assistant Customer Executive 客户管理助理Marketing Intern 市场实习 Marketing Director 市场总监 Insurance Agent 保险代理人 Customer Manager 客户经理 Vice-President of Marketing 市场副总裁 Regional Customer Manager 地区客户经理 Sales Administrator 销售主管 Telemarketing Director 电话销售总监 Advertising Manager 广告经理 Travel Agent 旅行代办员 Salesperson 销售员 Telemarketer 电话销售员 Sales Executive 销售执行者 Marketing Assistant 市场助理 Retail Buyer 零售采购员 Real Estate Manager 房地产经理 Real Estate Broker 房地产经纪人 Purchasing Agent 采购代理 Product Developer 产品开发 Marketing Manager 市场经理 Advertising Coordinator 广告协调员 Advertising Assistant 广告助理 Ad Copywriter(Direct Mail) 广告文撰写人 Customer Representative 客户代表 Computers and Mathematics(计算机部分) Manager of Network Administration 网络管理经理MIS Manager 电脑部经理 Project Manager 项目经理
集团人力资源管理理念 一、构建适应知识经济的人力资源管理模式 众所周知，我们处在一个知识爆炸的时代，知识经济尤为重要，它是技术创新的前提和基础。在这样一个时代，我们更需要人才，需要懂得科学技术，善于经营管理的高素质人才，而且还需要有敢于创新，勇于攀登，不畏困难的技术人才。这也就要求我们对企业人力资源管理工作必须科学有效。随着科学技术的不断发展，知识的重要性尤为突出，已成为人力资源发展的第一资源，将来的世界将是有知识人的世界。我们安厦集团也高度的重视和实施本企业的人力资源管理工作。我们安厦集团一直把“人才战略”作为一个重中之重的发展战略来实施。把员工的职业规划提到一个高层次，尊重知识，尊重人才，鼓励创新。 二、公司人力资源管理理念 人力资源管理理念是企业人力资源管理实现的基本出发点，是公司发展人才战略的基础。我们安厦集团对于人力资源管理理念有以下几点： 1、宁缺勿濡的选人理念。 安厦集团人才选拔有两个原则:第一,针对远大目标要有提前的 准备。第二,宁缺勿滥。合适的人才是首要资本,他是所有资本和资源之首。宁缺勿的原则,是对人的再重。选聘了一个人,两三个月他走了,
这属于双败。耗费公司的人力物力，造成公司人力资源成本增大，他个人也浪费了自己的时间。一个企业绝对不能说这个人适合企业就留下,不适合就走,这种简单的用人方式是不可取的,企业要对人才负责,不仅要让人才今天适合企业,而且要通过企业的培养使他能够长期适合企业,只有这样,才能对企业,对他本人有利,最终达到双赢。 2、提倡以人为本的管理理念。 人力资源区别于其它资源的关键在于它是动态的、主动的、可被开发的。传统的人力资源管理把人等同于生产资料, 而人本管理认为人力资源是第一资源, 围绕调动人的积极性、主动性、创新 性, 注重人的情感和发展的需求开展管理工作。人本管理理念是将企业中员工的发展作为企业发展的重要目标之一, 将员工看作是顾客、合伙人, 实现企业内部服务的个性化、多元化, 以满足不同员工的特殊需要, 重视人际关系的协调和精神鼓励, 使我们的人力 资源管理更具人性化。我们安厦集团一直秉承“以人为本”的发展理念，尊重人才，对员工的福利也是比较多的：员工入职后可享有过节福利、生日福利、公休假、产假，每年员工子女都可以在儿童节之际领取儿童节福利等。 3、人力资源管理的战略理念，重视员工能力管理。 我们集团更注重员工的职业道德，个人专业能力，综合能力以及员工奉献精神。我们结合本公司产业结构的变化、发展战略的调整、行业发展的趋势挑选各类型的人才，提供不同的工作岗位让他们施展
人力资源管理常见英文 单词 人力资本：human capital 工作投入 work/job engagement 管理过程 management process 直线管理者 line manager 职能管理者 staff manager 职能控制 functional control 人事职能staff(service)function 劳动力 labor(work)force 劳资关系 labor relations 公平就业机会 equal opportunity 反雇佣歧视行为affirmative action 雇员健康与安全employee health and safety 员工申诉 grievance 失业unemployment 病假工资 sick pay 工会 trade union 人性化管理humanized management 住房补贴 subsidized housing 集体谈判 collective bargaining 充分就业 full employment 就业立法employment legislation 企业家的 entrepreneurial 工业行动 industrial action 谈判工资 negotiated wage 市场工资率 market rate 工作分析job analysis Methods of collecting job analysis information:inteiview、questionaires问卷法、observation观察法、participant dairy/logs 工作日志写实法、position analysis questionnaire PAQ职位分析问卷 工作描述 job description 工作说明 job specification 工作承担者在职（位）者 job incumbent/holder 权限 authority 工作权限Authority of incumbent 工作标识 job identification 工作概要(综述) job summary 知识、技能、能力 KSA 职位弱化 Dejobbing 扁平化组织flattened organization 工作扩大化 job enlargement 工作轮换 Job rotation 无边界组织boundaryless organization 工作丰富化 job enrichmment 流程再造 reengineering 继任、接班 succession 富余 redundancy 人员流动 turnover 招聘 recruitment 人力资源规划及补充 HR planning and recruiting 人力资源需求personal need/demand 人力资源供给 personal supply （企业）（外）部供给 Supply of inside/outside candidate Methods of predicting
人力资源管理专业词汇(DOC 29页)
Appendix A Glossary of Human Resource Management Terms absentees Absentees are employees who are scheduled to be at work but are not present. Accident and sickness policies Accident and sickness policies usually provide a minimum-care stipend for several weeks up to six months to help employees defray the loss of income while they are sick or recovering from an accident. accreditation Accreditation is a process of certifying the competence of a person in an area of capability. The Society for Human Resource Management operates an accreditation program for personnel professionals. active listening Active listening requires the listener to stop talking, to remove distractions, to be patient, and to empathize with the talker. adverse selection Adverse selection occurs when an insurance company has a disproportionately high percentage of insureds who will make claims in the future. Adverse selection often results when people are given a chance to buy insurance without prescreening, which often means that a higher than normal proportion have a condition that is likely to cause them to be frequent claimants. affirmative action programs Affirmative action programs are detailed plans developed by employers to undo the results of past employment discrimination, or to ensure equal opportunity in the future. Age Discrimination in Employment Act of 1967 (as amended) This act prohibits discrimination on employment because of age against those who are 40 and older. American Federation of Labor and Congress of Industrial Organization(AFL-CIO) The AFL-CIO is a federation of most national unions. It exists to provide a unified focal point for the labor movement, to assist national unions, and to influence government policies that affect members and working people. applied research Applied research is a study of practical problems, the solutions of which will lead to improved performance. arbitration Arbitration is the submission of a dispute to a neutral third party. assessment centers Assessment centers are a standardized form of employee appraisal that relies on multiple types of evaluation and multiple raters.
恒安集团人事管理制度 为加强公司的人事管理，明确人事管理权限及人事管理程序，使公司人事管理工作有所遵循，特制定本制度。 第一章总则 一、适用范围：本规定适用公司全体员工，即公司聘用的 全部从业人员。 二、除遵守国家及政府有关法令、法规外，本公司人事管 理，均依本制度执行。 第二章人事管理权限 三、公司对各职级人员（附件1：新架构各部门岗位职级一 览表）在人事管理过程中，均应依“恒安集团人事管理权限一览表”（附件2）中的规定执行。人事权限包括：聘用、异动（晋升、降职、免职、调动、复职、退休、续聘、解聘、辞职、待岗等）、薪酬核定与调整等人事相关的所有权限。 四、省外各附属公司、各销售片区的人事管理工作，由省 外各附属公司办公室和各销售片区销售行政配合、协助
人力资源部进行管理。 第三章聘用 五、集团各部门总监在编制年度预算时，必须就本部门的 组织发展方向提出下一年度员工的编制及招聘计划，对超出编制计划的，必须由首席执行官审批后方可录用。 六、各部门因工作需要，在编制计划内必须增加人员或补 充人员时，应填写“人员增补申请单”（附件3），经总监（或总经理）批准后送交人力资源部审核，由人力资源部按用人单位所需人员“职位说明书”的要求办理甄选事宜。 七、人力资源部负责招聘的组织工作，合理利用招聘资源。 招聘资源包括：人才招聘会、人才网、报纸刊登广告、公司员工推荐、部门推荐、自我推荐、大中专院校招聘、毕业生实习以及特殊岗位的猎头公司委托招聘等。 八、招聘原则：先内部后外部的招聘策略，采用公平、公 正、公开的竞争上岗方式，将合适的人放在适合的岗位。 九、人力资源部将在内部及外部同时发布空缺岗位信息， 收集相关的应聘材料。对于基本符合任职资格的公司在职人员，可优先考虑内部调整，在内部没有合适候选人的条件下，人力资源部开始组织对外招聘工作。
人力资源管理专业词汇(中英文对照) 人力资源管理:(Human Resource Management ,HRM) 人力资源经理:( human resource manager) 高级管理人员:(executive) 职业:(profession) 道德标准:(ethics) 操作工:(operative employees) 专家:(specialist) 人力资源认证协会:(the Human Resource Certification Institute，HRCI) 外部环境:(external environment) 内部环境:(internal environment) 政策:(policy) 企业文化:(corporate culture) 目标/使命:(mission) 股东:(shareholders/stakeholder) 非正式组织:(informal organization) 跨国公司:(multinational corporation，MNC) 管理多样性:(managing diversity) 二、工作:(job) 职位:(posting) 工作分析:(job analysis) 工作说明:(job description) 工作规范:(job specification) 工作分析计划表:(job analysis schedule，JAS) 职位分析问卷调查法:(Management Position Description Questionnaire，MPDQ)行政秘书:(executive secretary) 地区服务经理助理:(assistant district service manager) 三、人力资源计划:(Human Resource Planning，HRP) 战略规划:(strategic planning) 长期趋势:(long term trend) 要求预测:(requirement forecast) 供给预测:(availability forecast) 管理人力储备:(management inventory) 裁减:(downsizing) 人力资源信息系统:(Human Resource Information System，HRIS) 四、招聘:(recruitment) 员工申请表:(employee requisition) 招聘方法:(recruitment methods) 内部提升:(Promotion From Within ,PFW) 工作公告:(job posting) 广告:(advertising) 职业介绍所:(employment agency) 特殊事件:(special events) 实习:(internship)
人力资源管理常用词 汇 Marketing and Sales（市场与销售部分） Vice-Preside nt of Sales 销售副总裁 Senior Customer Ma nager 高级客户经理 Sales Manager销售经理 Regio nal Sales Man ager 地区销售经理 Mercha ndisi ng Ma nager 采购经理 Sales Assista nt 销售助理 Wholesale Buyer批发采购员 Tele-I nterviewer 电话调查员 Real Estate Appraiser 房地产评估师 Marketi ng Co nsulta nt 市场顾问 Marketi ng and Sales Director 市场与销售总监Market Research An alyst 市场调查分析员 Manu facturer\'s Represe ntative 厂家代表Director of Subsidiary Rights 分公司权利总监Sales Represe ntative 销售代表 Assista nt Customer Executive 客户管理助理Marketi ng In tern 市场实习 Market ing Director 市场总监 In sura nee Age nt 保险代理人
Customer Manager 客户经理 Vice-Preside nt of Marketi ng 市场副总裁 Regio nal Customer Ma nager 地区客户经理 Sales Admi nistrator 销售主管 Telemarket ing Director 电话销售总监 Advertisi ng Man ager 广告经理 Travel Age nt 旅行代办员 Salesperson 销售员 Telemarketer 电话销售员 Sales Executive 销售执行者 Marketi ng Assista nt 市场助理 Retail Buyer 零售采购员 Real Estate Man ager 房地产经理 Real Estate Broker 房地产经纪人 Purchasi ng Age nt 采购代理 Product Developer 产品开发 Market ing Ma nager 市场经理 Advertisi ng Coordin ator 广告协调员 Advertis ing Assista nt 广告助理 Ad Copywriter(Direct Mail) 广告文撰写人 Customer Represe ntative 客户代表 Computers and Mathematics(计算机部分) Man ager of Network Admi nistratio n 网络管理经理
人力资源专业术语中英对照 The Role And Challenge of HRM Human resource management 人力资源管理 Human capital 人力资本：对组织来说具有经济价值的个人知识、技巧和能力。 Total Quality Management 全面质量管理：一系列的原则和实践、其中心思想就是了解顾客的需要、把事情一次性做好和不断取得进步。 Downsizing 精简(裁员) Outsourcing 外包：由其他组织提供以前由内部职工完成的工作。 Employee leasing 员工租借：解雇员工的过程，他们先被租界公司雇佣，然后由租界公司与原公司签订合同，由原公司再租借员工。 Managing diversity 管理多元化：在清醒地认识到员工的共同特点的同时，区别对待每一位员工。 Core competencies 核心竞争力：组织内部的综合性知识结构，以区别于其竞争对手，并为顾客创造价值。(C. K. Prahalad and G. Hamel) Protean career 多变的职业 Culture environment 文化环境 Culture shock 文化冲击 Consumer price index 消费者价格指数
Ethics 道德 Human resource information systems 人力资源信息系统Job analysis 工作分析：收集工作岗位信息一确定工作的责任、任务或活动的过程。 Functional job analysis(FJA) 职能工作分析(工作分析的方法) Position analysis questionnaire (PAQ) 职位分析问卷调查(工作分析的方法) Critical incidence method 关键事件法(工作分析的方法) Job description 工作描述：工作名称、工作身份、工作职责。(工作分析的结果) Job specification 工作规范：(工作说明书)：教育背景、技能、人格特点。(工作分析的结果) Job design 工作设计：工作分析的产物，它从技术和人道的角度考虑工作完善的问题，以提高组织效率和对工作的满意度。 Reengineering 流程再造：对基本问题的进行重新思考，彻底重新设计业务流程，从而在成本、质量、服务和速度方面取得巨大的进步。 Cross training 交叉培训：让员工到相关领域接受在职培训。 Job rotation 工作轮换 Job enrichment 工作丰富化：通过增加更多有意义的任务和责任，使员工感到工作回报和满意度更高，以提高工作的价值。支队工作内容的纵向 Job enlargement 工作扩大化：横向扩展工作。 Employee empowerment 员工授权：赋予员工变革的权力，以鼓励他们做工作的主人。 Flextime 灵活的工作时间
人力资源集团化管理办法 1目的 为实现集团利益的最大化，保障集团战略目标、企业文化、核心价值观的准确和一致，保障集团总部及各成员企业持续发展的人才供给，实现集团范围内的人 力资源统一调配，特制定本办法。 2适用范围 本办法适用于上海杰事杰（集团）股份有限公司及下属各子公司的人力资源管理，子公司参照本办法制定实施细则并报总部批准后实施。 3基本原则 3.1集团总部是人力资源的管理支持与资源共享平台，行使专业职能规划、管理、服 务功能，定义为战略中心（负责人力资源战略规划的制订与执行）、政策中心（拟 订集团统一的人力资源管理政策并监督实施）和服务中心（向集团提供共享和专 业的人力资源服务）。 3.2子公司人力资源部门负责在集团总部统一的企业文化、雇主品牌、战略规划和政 策指导下，贯彻执行人力资源各项政策，结合属地的法律法规及人力资源特点， 制定人力资源管理的操作细则，并予实施。 4管理内容： 4.1子公司三级及以上人员管理： 人力资源的集团化管理重点在于集团化人力资源配置和三级及以上人员的管理。凡涉及三级及以上人员的人力资源管理相关程序（包括但不限于招聘录用、试 用期管理、离职、选拔等方面）均需由子公司提报方案，经集团总部批准后方可实 施，坚决杜绝先办理，后审批现象的出现。 4.1.1招聘录用： 4.1.1.1招聘准备： 实施三级及以上人员的招聘前，应将人员调配需求表(计划外)、岗位说明书、招聘计划和薪酬方案等报总部批准，并每周报告招聘进 度； 4.1.1.2招聘实施： 三级人员的招聘由子公司全权负责，总部备案； 二级人员的招聘由子公司负责组织，由集团总部组织终试； 一级人员的招聘由集团总部负责，子公司予以协助。 4.1.1.3录用审批： 三级及以上人员录用前，应保证应聘资料表、简历、身份证、学历证、背景核实表、面试评价表等资料的完备，并提交薪酬建议报总 部批准后方可安排录用。 4.1.2薪酬管理： 4.1.2.1薪酬核定： 二、三级人员的薪酬核定由子公司提交建议报集团总部批准后执 行；
人力资源管理英文专业词汇［第二部分］- - Cafeteria benefit programs：Cafeteria benefit programs allow employees toselect the fringe benefits and services that answer their individual needs. career：A career is all the jobs that are held during one's working life. career counseling：Career counseling assists employees in finding appropriate career goals and paths.career development Career development consists of those experiences and improvements that one undertakes to achieve a career plan. career goals： Career goals are the future positions that one strives to reach. These goals serve as benchmarks along one's career path. career path：A career path is the sequential pattern of jobs that form one'scareer. career planning：Career planning is the process by which one selects career goals and paths to those goals. career plateau： A career plateau occurs when an employee is in a position he or she does well enough not to be demoted or fired but not wellenough to be promoted. change agents： Change agents are people who have the role of stimulatingchange within a group. checkoff ：A checkoff provision in a union-management labor agreement requires the employer to deduct union dues from employee paychecks and to remit those moneys to the union. Civil Rights： Act of 1964 This act was passed to make various forms of discrimination illegal. closed shop： A closed shop is a workplace where all employees are required to be members of the union before they are hired. These arrangementsare illegal under the National Labor Relations Act. codetermination ：Codetermination is a form of industrial democracy
人力资源管理专业词汇( 中英文对照) 人力资源管理:(Human Resource Management ,HRM) 人力资源经理:( human resource manager) 高级管理人员:(executive) 职业:(profession) 道德标准:(ethics) 操作工:(operative employees) 专家:(specialist) 人力资源认证协会:(the Human Resource Certification Institute ，HRCI) 外部环境:(external environment) 内部环境:(internal environment) 政策:(policy) 企业文化:(corporate culture) 目标/使命:(mission) 股东:(shareholders/stakeholder) 非正式组织:(informal organization) 跨国公司:(multinational corporation ，MNC) 管理多样性:(managing diversity) 、工作:(job) 职位:(posting) 工作分析:(job analysis) 工作说明:(job description) 工作规范:(job specification) 工作分析计划表:(job analysis schedule ，JAS) 职位分析问卷调查法:(Management Position Description Questionnaire ，MPDQ) 行政秘书:(executive secretary) 地区服务经理助理:(assistant district service manager) 、人力资源计划:(Human Resource Planning ，HRP) 战略规划:(strategic planning) 长期趋势:(long term trend) 要求预测:(requirement forecast) 供给预测:(availability forecast) 管理人力储备:(management inventory) 裁减:(downsizing) 人力资源信息系统:(Human Resource Information System ，HRIS) 四、招聘:(recruitment) 员工申请表:(employee requisition) 招聘方法:(recruitment methods) 内部提升:(Promotion From Within ,PFW) 工作公告:(job posting) 广告:(advertising) 职业介绍所:(employment agency) 特殊事件:(special events) 实习:(internship) 五、选择：(selection) 选择率:(selection rate)
集团人力资源管理存在的主要问题 1、由于缺乏有效的集团化的人力资源系统，人力资源管理基础不扎实，数据分散，缺乏有效整合，无法做到人力资源的整体优化配置，人才闲置、浪费现象严重。 2、集团人力资源体系没有上下贯通，人力资源管理各功能模块协同不够，人才的选、用、育、留等关键环节缺少有效的流程监控，导致无谓的用工风险和管理漏洞。 3、集团控制能力较弱，一些企业在某一方面的人才紧缺，而另一些企业的人才过剩，在没有有效的信息化手段的情况下，难以发挥集团化人力资源调配、管控的优势。 4、由于没有有效的人力资源管理信息系统辅助管理，每月薪资、福利、保险、报表等繁琐的事务性工作，耗尽大量的人力成本，难以赢得更多的时间和精力从事人员的激励、考核、开发等工作。 5、整个集团的动态管理和信息交流较弱，集团化的优势没有办法发挥，上下级之间工作衔接不畅，工作效率不高，难以支撑集团的战略发展。 改进方向 基于对集团人力资源管理存在问题的分析，如何在保持集团企业活力的同时，建立起一个强势总部，发挥集团人力资源的整体优势，是摆在集团人力资源管理者面前的课题。解决这些问题，宏景认为至少要实现以下管理方式的转变： 1、人力信息由分散管理转变为集中管理，集团总部建立全集团的人力资源信息数据库，全方位、多层次地掌握人力资源信息，从整体上进行优化配置。 2、集团总部根据企业经营战略制订全集团人力资源战略和管理规范，建立集团人力资
源的共享机制、协同机制，实现人才资源、培训资源、绩效管理资源等的集团共享，统一调配，发挥集团整体优势。 3、通过共享服务中心的建立，将繁琐的事务性工作外包给eHR系统，使人力资源工作者腾出时间从事更有效的人力资源管理战略性工作，降低员工管理成本的同时，提高员工满意度。 4、通过建立有效的招聘、选拔、考核、激励、任免等机制，实现人才的梯队建设，不断在文化方面、人才环境方面、人力开发方面增强企业竞争力。 为了良好的实现上述各种转变，保障集团企业的经营战略、人力资源战略能够得以落实和执行，不断提升企业的核心竞争力，必须借助eHR这一信息化系统来实现。