Romantic Period of English Literature General introduction
1798-1832 the period often referred to as the Romantic Triumph was between the publication of Lyrical Ballads to the death of Walter Scott. (1832-1901 the Victorian Age)
The romantic period came into being during the Napoleonic Wars, and flourished during the painful economic dislocations which were their aftermath. It saw union with Ireland; it witnessed the suffering which was attendant upon the Industrial Revolution; it was torn by Chartism and the great debates centering around the Reform Bill; it developed a sensitive humanitarianism out of witnessing the suffering of the masses; it both espoused and despised the doctrine of utilitarianism. An industrial England was being born in pain and suffering. The throes of
developing democracy, the ugliness of the sudden growth of cities, the prevalence of human pain, the blatant presence of the “profit motive”–all helped to characterize what was in many respects “the best of times…the worst of times.”
During the Age of the Romantic Triumph, a philosophical Romanticism based on value in the individual, on the romantic view of nature, and on an organic concept of art dominated the English literary mind. Optimism was the spirit of the times, although it was often an optimism closely associated with the impulse to revolt and with radical political reform.
The Romantic Period was a “golden age” of poetry, rich with sonorous voices of Wordsworth, Coleridge, Shelley, Keats, Byron, Tennyson, and Arnold, etc.. It was also a great age for the novel,
producing Godwin, Scott, Austen, the Brontes, Thackeray, Dickens, and the early George Eliot.
Romanticism as:
Literary History of the Romantic Period Pre-romanticism
Major pre-romanticists:
Thomas Percy, Thomas Chatterton, William Blake, and Robert Burns. They laid the foundation for the development of Romanticism in
A strong attachment to feelings and emotions.
A deep sympathy toward common or disadvantaged individuals.
And establishing a highly melancholic and nostalgic tone.
A highly subjective mood.
The Romantic Period of English Lit. refers to 1798 with the Publication of Lyrical Ballads, to 1832, with the Death of Walter Scott.
The glory of the age is the poetry of Wordsworth, Coleridge, Byron, Shelley, Keats, Moore, Southey, and Scott.
The Lake Poet Trio: Wordsworth, Coleridge, and Southey.
A rebellion against rationalism, a shifting away from the reason as a fundamental tool to solve human problems, and to improve human lives. This is characterized by a rejection of sciences, and reemphasis of feelings.
A revolution against tradition, inspired by the French Revolution, and triggered by the Industrial Revolution, which is
revealed by the call of most Romantic Poets for radical changes aiming at creating a freer, equal, and more friendly world. The pursuit of freedom, equality and love among mankind.
A return to nature as a healing force. Romantic poets are frequently found to return to nature for wisdom, inspiration, hope, and beauty.
Romanticism is characterized by:
Free and unrestrained imagination that is not disciplined by reason and limited by realities.
Focused on the inner world of the poets, aiming at expressing the feelings. As a result, it is subjective rather than objective, psychological rather than realistic.
Resorting to far and distant, exotic events or images as carrier of their messages.
Melancholy
Nostalgias
Glorification of the commonplace Romantic Period is predominantly poetry rather than prose.
The Romantic Period marks the second greatest period in the history of British literature.
William Wordsworth, 1770-1850
The chief representative of British Romantic poets, and of the Lake Poets
Wordsworth was inspired and greatly influenced by the French Revolution. He wrote in Prelude:
Bliss was it in that dawn to be alive, But to be young was very heaven. Which reveals his excitement at the prospect of revolutionary change, which is characterized by freedom, equality, and fraternity.
But compared with other Romantic poets of his time, Wordsworth is not considered a revolutionary poet. Wordsworth?s poetry experiences a shift from radicalism to conservatism in his later years, for which he was appointed the Poet Laureate, and for the same reason he was much criticized and attacked by later poets.
Wordsworth in the Preface to “Lyrical Ballads”, a collection of poems in collaboration with Coleridge, defined poetry as “a spontaneous overflow of powerful feelings.”
Readings:
1.
My Heart Leaps Up
My heart leaps up when I behold
A rainbow in the sky:
So was it when my life began;
So is it now I am a man;
So be it when I shall grow old,
Or let me die!
The Child is father of the Man;
And I could wish my days to be Bound each to each by natural piety. Questions:
1.How does the speaker respond to a rainbow?
2.What does he think of his ability to respond to a rainbow?
3.What might the leaping of heart mean other than excitement?
4.In what sense is “the Child”“father”of man?
2.
The Tables Turned
An evening scene on the same subject
Up! Up! My Friend, and quit your books;
Or surely you?ll grow double:
Up! Up! My Friend, and clear your looks;
Why all this toil and trouble?
The sun, above the mountain?s head,
A freshening luster mellow
Through all the long green fields has spread,
His first sweet evening yellow.
Books! …tis a dull and endless strife: Come, hear the woodland linnet,
How sweet his music! On my life, There?s more of wisdom in it.
And hark! How blithe the throstle sings! He, too, is no mean preacher:
Come forth into the light of things,
Let Nature be your Teacher.
She has a world of ready wealth,
Our minds and hearts to bless--- Spontaneous wisdom breathed by health,
Truth breathed by cheerfulness.
One impulse from a vernal wood
May teach you more of man,
Of moral evil and of good,
Than all the sages can.
Sweet is the lore which Nature brings; Our meddling intellect
Mis-shape the beauteous forms of things: ---
We murder to dissect.
Enough of Science and of Art;
Close up those barren leaves;
Come forth, and bring with you a heart That watches and receives. Questions:
1.What does the speaker ask his friend to do?
2.What views of nature are revealed in the poem? (nature as a source of wisdom, life, hope…)
3.What views of sages, tradition, sciences, or intellect are revealed in
the poem?
Week 2
Student presentation on Wordsworth
I Wondered Lonely as a Cloud Published in 1807, the poet?s enchantment at natural beauty while wandering freely in the countryside. The poem is highly subjective rather than objective, with its focus on the poet?s impression and feelings rather than beauty itself.
The poem emphasizes the effect of such experience upon the poet?s memory, and as a result, the event has become a lasting source of joy, and a healing factor in the days of pains and sorrow. Such an effect is realized by the faculty of imagination and memory in a solitary state.
3.
"I Wandered Lonely as a Cloud"
I wandered lonely as a cloud
That floats on high o'er vales and hills, When all at once I saw a crowd,
A host, of golden daffodils;
Beside the lake, beneath the trees, Fluttering and dancing in the breeze. Continuous as the stars that shine
And twinkle on the milky way,
They stretched in never-ending line Along the margin of a bay:
Ten thousand saw I at a glance, Tossing their heads in sprightly dance. The waves beside them danced; but they Out-did the sparkling waves in glee:
A poet could not but be gay,
In such a jocund company:
I gazed---and gazed---but little thought
What wealth the show to me had brought:
For oft, when on my couch I lie
In vacant or in pensive mood,
They flash upon that inward eye
Which is the bliss of solitude;
And then my heart with pleasure fills, And dances with the daffodils. Questions for discussions;
1.In what way is the poem a celebration of the nature?
2.What effect does the sight of nature have upon the poet?
3.What human faculties are emphasized in the poem?
4.How does the last line strike you as being familiar?
5.In what ways is the poem a manifestation of romanticism?
6.To what extent do you agree with the
poet?s on the healing power of nature? Give examples.
4.
Sonnet: Composed upon Westminster Bridge, September 3, 1802
The sonnet was written in carriage on a tour to France. In the poem, the poet expresses the pure beauty of the city of London on an early autumn morning, and his love of the city.
Sonnet: Composed upon Westminster Bridge, September 3, 1802
1 Earth has not anything to show more fair:
Dull would he be of soul who could pass by
A sight so touching in its majesty:
This City now doth, like a garment, wear
5 The beauty of the morning; silent, bare
Ships, towers, domes, theatres, and temples lie
Open unto the fields, and to the sky;
All bright and glittering in the smokeless air.
Never did sun more beautifully steep
10 In his first splendour valley, rock, or hill;
Ne'er saw I, never felt, a calm so deep!
The river glideth at his own sweet will:
Dear God! the very houses seem asleep;
And all that mighty heart is lying still!
Questions for discussions
1.In what ways is London seen as a sleeping beauty?
2.Why does the poet find the city so beautiful in early morning? Why not at noon, or in the evening?
5.
Sonnet: London, 1802
The poem expresses the poet?s love of freedom by recalling one of Britain?s greatest poets and freedom fighters, John Milton.
The poem is also a strong criticism of the current state of the country. In this is reflected Wordsworth?s strong dissatisfaction of the realities of England.
Questions for discussions
1.In what form is the poem?
2.What figure of speech is used for the
dramatic emotional outburst?
3.Why are we selfish men?
4.What does the poem say about the contemporary life of Britain? What is wrong with it?
5.In what ways is the poem revolutionary?
6.
The Solitary Reaper
Behold her, single in the field,
Yon solitary Highland Lass! Reaping and singing by herself; Stop here, or gently pass!
Alone she cuts and binds the grain, And sings a melancholy strain;
O listen! for the Vale profound
Is overflowing with the sound.
No Nightingale did ever chaunt More welcome notes to weary bands
Of travellers in some shady haunt, Among Arabian sands:
A voice so thrilling ne'er was heard In spring-time from the Cuckoo-bird,
Breaking the silence of the seas Among the farthest Hebrides.
Will no one tell me what she sings?--
Perhaps the plaintive numbers flow For old, unhappy, far-off things, And battles long ago:
Or is it some more humble lay, Familiar matter of to-day?
Some natural sorrow, loss, or pain, That has been, and may be again? Whate'er the theme, the Maiden sang
As if her song could have no ending;
I saw her singing at her work,
And o'er the sickle bending;--
I listened, motionless and still;
And, as I mounted up the hill
The music in my heart I bore,
Long after it was heard no more. Questions for discussions
1.What does the poem celebrate?
2.Why stop here, or gently pass?
3.Why “I listened, motionless and still”?
4.Why the music in my heart I bore, //Long after it was heard no more?
(此文档为word格式，下载后您可任意编辑修改！) 我自己会买东西了 [教学目标] 1、知道买东西时应该说些什么，能正确表达自己购买东西的愿望。 2、买东西时，能与售货员正确对话。 3、教育学生说话时态度要大方，语言亲切、有礼貌，听别人讲话时要认真耐心。 4、注意买东西时会出现的各种情况，灵活运用。 [教学重难点] 1、能进行买卖东西的对话并使用礼貌用语。 2、分角色对话时做到态度大方自然。 [教学准备] 1、课前，教师布置学生到商场柜台买东西，或观察别人买东西，记住买东西的过程，感知买东西的一般知识。 2、玩具人民币。 3、有放东西的柜台（课桌若干张）。 4、每个柜台准备十件以上各种东西，并贴上价格标签。 [教学过程] 一、激发兴趣，谈话入境 1、谈话导入。 同学们，平时向别人借过东西吗？你们都借过什么？是怎样借的？谁愿意说一说。 2、创设情景，熟悉对话内容。 出示多媒体课件《小红借书》，学生观看据教材插图制作的动画课件，倾
听人物对话，并思考：小红是怎样向张老师借书的？ 3、师生交流，明确对话方法。 ⑴指名说说小红是怎样向张老师借书的。 ⑵师小结：通过学习这段对话，我们知道了向别人借东西时，要像小红一样；与人见面问声好，和人交谈说清楚，互相告别道再见。 二、揭题设境，尝试练习 1、谈话揭题，明确交际内容。 同学们已经知道了怎样向别人借东西了。那么，我们平常到商店买东西时，又该怎么做呢？这节课，我们要学习练习4的口语交际“买东西”（板书课题）。谁愿意说说你平时是怎样买东西的？ 2、讨论交际要点。 指名学生说说购买经历，注意问好、选物、问价、付钱、告别等过程。 引导分清买东西和卖东西的人分别称“顾客”和“售货员”。（板书：售货 员顾客） 3、设置情境，师生互动交际。 师：我们学校新开了一个红领巾小商店，老师是店里的售货员欢迎大家光临本店购买东西。这儿的学习用具品种繁多，款式新颖，物美价廉。哪位同学愿意当顾客前来买学习用具呢？ 4、师生评议，明确交际要求。 引导学生购买东西时，要注意从表达上是否清楚，是否文明礼貌，声音是否响亮，态度是否大方等方面等评议 三、再现情境，互动交际 1、利用自备东西，同桌演练。 师小结：我们买东西时，不仅要做个文明礼貌的小顾客，还要向售货员说清楚要买什么，把意思表达清楚。（板书：文明礼貌，表达清楚）同学们
中国联通分公司提升服务质量的对策研究 内容摘要：自中国21世纪加入WTO以来，国际电信运营商的即将进入，国内各大电信运营商的崛起，中国电信市场的竞争硝烟愈来愈浓。当今经济社会中，服务占有重要的地位，无论在传统的服务性行业还是制造业领域，人们都把创造增值性的服务当作竞争优势的重要手段，这种针对于服务的变革是时代的需要，是自助服务技术的广泛应用，是服务外包、业务网络化以及竞争日趋激烈的结果。越来越激烈的竟争迫使企业不能仅依赖于单纯靠生产创造出的价值。今日的顾客看重的是服务带来的增值、综合性的整体解决方案及其对服务的体验。本文为中国联通分公司面对竞争、开拓市场，从提升自身服务质量做起，赢得市场竞争等方面提供了较有力的理论依据和实践指导，具有一定的现实意义和借鉴作用。 关键词：中国联通提升服务质量对策研究
目录 内容摘要-------------------------------------------------------------1 第一章引言----------------------------------------------------------3 第二章服务质量概述--------------------------------------------------3 一、服务质量的概念-------------------------------------------------4 二、服务质量的评价方法---------------------------------------------4 1、目标顾客--------------------------------------------------------5 2、连贯性----------------------------------------------------------5 3、服务质量要素----------------------------------------------------5 3.1、功能性--------------------------------------------------------5 3.2、经济性--------------------------------------------------------5 3.3、安全性--------------------------------------------------------6 3. 4、时间性--------------------------------------------------------6 3. 5、舒适性--------------------------------------------------------6 3.6、文明性--------------------------------------------------------6 4、服务质量差距----------------------------------------------------6 三、影响服务质量的因素---------------------------------------------7 第三章中国联通海南分公司服务质量的现状分析--------------------------7 一、中国联通海南分公司概况-----------------------------------------7 二、中国联通海南分公司服务质量现状分析-----------------------------8 1、中国联通竞争优势------------------------------------------------8 2、中国联通竞争劣势-----------------------------------------------10 3、中国移动的竞争优势---------------------------------------------10 4、中国移动的竞争劣势---------------------------------------------12 三、中国联通海南分公司服务质量存在问题的原因----------------------13 第四章中国联通海南分公司提升服务质量的对策与措施-------------------13 第五章结束语-------------------------------------------------------15 参考文献------------------------------------------------------------16
最常用日常英语口语句型100句 1. I'm an office worker. 我是上班族。 2. I work for the government. 我在政府机关做事。 3. I'm happy to meet you. 很高兴见到你。 4. I like your sense of humor. 我喜欢你的幽默感。 5. I'm glad to see you again. 很高兴再次见到你。 6. I'll call you. 我会打电话给你。 7. I feel like sleeping. 我想睡会儿。 8. I want something to eat. 我想吃点东西。 9. I need your help. 我需要你的帮助。 10. I would like to talk to you for a minute. 我想和你谈一下。 11. I have a lot of problems. 我有很多问题。 12. I hope our dreams come true. 我希望我们的梦想成真。 13. I'm looking forward to seeing you. 我期望见到你。 14. I'm supposed to go on a diet. 我应该节食。 15. I heard that you're getting married. Congratulations.听说你要结婚了，恭喜! 16. I see what your mean. 我了解你的意思。
17. I can't do this. 我不能这么做。 18. Let me explain why I was late. 让我解释迟到的理由。 19. Let's have a beer or something. 咱们喝点啤酒什么的。 20. Where is your office? 你们的办公室在哪? 21. What is your plan? 你的计划是什么? 22. When is the store closing? 这家店什么时候结束营业? 23. Are you sure you can come by at nine? 你肯定你九点能来吗? 24. Am I allowed to stay out past 10? 我可以十点过后再回家吗? 25. The meeting was scheduled for two hours, but it is not over yet. 会议原定了两个小时，不过现在还没有结束。 26. Tom's birthday is this week. 汤姆的生日就在这个星期。 27. Would you care to sit down for a while? 你要不要坐一会呢? 28. Can you cover for me on Friday? 星期五能不能请你替我个班? 29. Could you do me a big favor? 能否请你帮我个忙? 30. He is crazy about Friends. 他对《老友记》很着迷。 31. Can you imagine how much he paid for that car?你能想象他买那车花了多少钱吗?
常用的英语口语句型 浏览：364|更新：2013-06-06 16:10 1. According to…依照/根据…….According to the newspaper, it's a great movie.根据报纸说,这是一部很棒的电影. 2. Am I allowed to…我可以……吗Am I allowed to introduce our new manager Mr. Anderson to all of you请允许我介绍我们的新经理安德森先生给大家,好吗 3. As matter of fact,…实际上……,…….As matter of fact,I don't agree with you.实际上,我不大同意你的看法. 4.As far as I'm concerned/…就我而言,…….As far as I'm concerned, | think we should pay more attention to the safety ofschoolchildren.就我而言,我认为我们应该更关注在校儿童的安全问题. 5.As far as I know,...据我所知,…….As far as l know,he is not coming,but l may be wrong.据我所知,他不打算来,但我或许会弄错. 6.As I just mentioned...正如我刚才提到过的,…….As I just mentioned, nobody should drop out of school unless they believe theyface the opportunity of a lifetime. And even then they should reconsider.正如我刚才提到过的,任何人都不应该辍学,除非他们相信他们面临着一生中难得的机会,尽管那样,他们还需反复思量. 7. As I see it,…在我看来,…….As I see it, he is not the right person for this position. 在我看来,他不是这个职位的合适人选. 8. As is known to us all, ...众所周知,……As is known to us all, Hong Kong is one of the financial centers of Asia.众所周知,香港是亚洲金融中心之一. 9. As long as...只要….As long as we work together, we can make the impossible possible.只要我们一起努力,我们就能把不可能变为可能. 10.But for...若不是因为……./如果没有…….But for your generous help, we couldn't have finished the work so soon.如果没有你的鼎力相助,我们不可能这么快完成工作的. 11.Can you believe (that)...你相信……吗Can you believe (that) this excellent song was composed by a high schoolstudent你相信这首美妙的歌曲是出自一个高中生之手吗 12.Can you imagine...你能想像……吗Can you imagine how she lived through all these difficulties你能想像她是怎么捱过种种困难的吗 13.Could you please explain...你能解释一下……吗Could you please explain why you didn't come to the meeting yesterday你能解释一下为什么昨天没来开会吗
口语交际：情景对话 （设计者：毛长波审订者：徐丽明2010 年9 月）【考题浏览】 09齐市9．家里的老人过生日，你刚定完了一个巧克力水果蛋糕，爸爸说“松鹤延年”的图案好，让你马上去改定一下，你该怎么和店员阿姨说？（2 分）09 牡丹江市6．根据所给情境，按要求表达。（5分） （1）公共汽车上，手拎一个大提包的你，想要往里面走，你会对过道上的其他乘客说些什么？（2 分） （2）在车上，你见到了小学同学兰兰，她的妈妈是你小学时的班主任王老师，你怎样跟兰兰打招呼，并委托她转达对王老师的问候？（3 分）09绥化?近年来，全球范围的大规模传染病引起了人们对卫生、健康、安全问题高度关注。根据所给情境按要求表达。 7. 教室里，小明擦完黑板，从书包里掏出苹果就往嘴里送。见此情景，你该如何劝说他？（2 分） 【考点透视】“具有日常口语交际的基本能力，在各种交际活动中，学会倾听、表达与交流，初步学会文明地进行人际沟通和社会交流，发展合作精神。”“能注意对象和场合，学习文明得体地进行交流。”情景对话类的口语交际试题注重生活化、实用化，贴近学生学习、生活、交往，命题者根据时代的特征，生活中的实践与现象创设生活情景，让考生在这些社会生活中进行口语交际，不仅提高学生的口语交际能力，而且还培养了学生健康的情感，正确的价值观和崇高的人生态度，为培养学生人际和谐交往，学会生存奠定了基础。 【方法点津】首先看清题目要求，明白和谁交际；其次领会意图，明确交往的目的；再次确定交际类型；最后注意语言的得体、简洁、委婉、连贯。
如：绥化卷就是属于劝说类型，此题考查学生在特定的生活情况下的说话能力和应变 能力，考查语言的简明、连贯得体，生活性强，具有一定的实用价值和人文价值。解这类题，首先是称呼，再谈自己劝说的意图，并说明理由，理由要充分。说话时还要避免绝对化。 答案示例：小明（称呼），病从口入，应洗完手再吃苹果，养成良好的卫生习惯可减少疾病的发生，让你更健康（劝说的理由）（用语亲切、委婉、得体）。 又如齐市卷，首先明白与店员阿姨交际，其次要知道交往的目的是改蛋糕的图案为“松鹤延年”，再次是判断此题为“请求类”，此类题要有称呼，有明确的请求的内容或理由，以及礼貌用语和商量式的语气。 答案示例：阿姨（称呼），您好！请您帮个忙，把我刚才定的巧克力水果蛋糕改成“松鹤延年”图案的（请求的内容）。麻烦您了！谢谢阿姨（礼貌用语）！再如牡丹江卷第二道口语交际试题，此题交往对象是兰兰，交往的目的打招呼并委托转达问候，表意要清楚。 答案示例：嗨，兰兰，这么巧碰到你（称谓及打招呼），王老师身体好吗？麻烦你代我向他问好（委托转达问候），有时间我一定去看望她。 口语交际试题如同素雅的菊花，中考是载体，如同素玉杯，命题者独具匠心如 同清水，三者有机融合就会散发着淡淡的清香。 真题链接】 1. 下面是《红楼梦》第三回中林黛玉谢绝邀请的一段话。请仔细揣摩黛玉的回话，从委婉、得体的角度作简要分析。 邢夫人苦留吃过晚饭去，黛玉笑回道：“舅母爱惜赐饭，原不应辞，只是还要过去拜见二舅舅，恐领了赐去不恭，异日再领，未为不可。望舅母容谅。”邢夫人听说，笑道：“这倒是了。”于是黛玉告辞。（2006 年山东省日照市中考试题）
我可以……吗 常用句子：May I come in 我可以进来吗 May I help you 您需要帮忙吗 May I ask you a question 我可以问你一个问题吗 搭配：接动词原型。 } 例句：May I speak to Vincent 请问文森在吗 May I use your telephone 我可以借用你的电话吗 May I have a seat 我可以坐下吗 功能: 用这些话显得很有教养。 2. Can you … ? 你能……吗 常用句子：Can you help me 你能帮帮我吗 Can you do me a favor 你能帮我个忙吗 Can you please tell me where is the bus stop 你能告诉我公共汽车站怎么走吗 搭配：接动词原型。 — 例句：Can you please shut the door 你能把门关上吗 Can you translate the sentence into Chinese for me 你能帮我把这个句子翻译成中文吗 Can you lend me some money 你能借我点钱吗 功能：用于比较熟悉的人之间，会让对方感觉亲切。如果想再客 气一点，可以把can换成could。 > 3. I’d like to … 我想…… 常用句子：I’d like to have a self-introduction. 我想作个自我介绍。 I’d like to talk about the matter. 我想谈谈那件事。 I’d like to have a cup of tea. 我想喝杯茶。 、 搭配：加动词原型。 例句：I’d like to book a double-room.
1 Greetings I haven't seen you around lately. What are you up to 最近没看到你，忙什么呢 I just stopped by to say hello. 我只是顺道过来打个招呼。 It's fancy meeting you here. 真没想到在这儿见到你。 2 Introduction I'm afraid I didn't catch your name 我没听清你的名字。 》 I've heard a lot about you. 久仰大名。 3 Invitation Could we have the honor of your present at the party 可否请您光临我们的宴会 4 Appointment Let's make a date to go shopping this Saturday. 让我们约好这周六去逛街。 He won't be able to make your meeting this evening. 他今晚无法与您会面了。 , He'll give you a call then to make another appointment. 他会给你打电话再约时间。 5 Help Can you cover for me on Tuesday 周二能不能帮我代个班 If we can be of any help, please don’t hesitate tell us. 如果用得上我们，请不要客气。 I'm sorry to have take up so much of your time. 非常抱歉占用了你这么多时间。 He asked me to attend the meeting for him. | 他叫我代他出席会议。 6 Compliments Last night it was hard to recognize him, he was dressed to kill. 昨晚我简直就认不出是他，他打扮得超帅。 Because he finally got a date with that blond he's admired for so long.
《请你帮个忙》说课稿 一、理论依据 《义务教育语文课程标准》对第一学段的口语交际要求是：能认真听别人讲话，努力了解讲话的内容。与别人交谈，态度自然大方，有礼貌。口语交际是在真实的交际状态下发展学生听和说的能力，是为了达到与人交往的需要。一年级进行口语交际教学时，要在交际话题下，创设真实的交际情境，激发学生的交际兴趣，根据话题和情境交际应对。要重视培养学生的口语交际意识和交际习惯。 二、教材分析 《请你帮个忙》是一年级下册第三单元“伙伴”这一主题下的口语交际，也是本册书的第二次口语交际活动，是一次交流类话题。书中通过三幅情境图：问路、借笔、请别人拿球，引导学生在真实的情境中进行交际，从不同角度引导学生如何请求别人的帮助。交际情境贴近学生真实生活，这样有实际意义的交际任务，能够激发学生的交际兴趣。插图右下方提示的礼貌用语，明确了交际习惯：请求别人的帮助时要使用礼貌用语。 三、学情分析 一年级学生正处于口语交际的起步阶段，他们喜欢表达，但表达不够规范，有时不能清楚准确地说出自己的要求。在交际时，出现比较多的情况是“一问一答”或者“你说我说”之后就结束了，交际过程不够顺畅。部分学生表达时不够大方、自信。需要在老师的引导下，在真实的交际情境中，学习怎样有礼貌地应对。 学生虽然在一上的口语交际活动中已经学习过“要注意听别人说话”“跟别人沟通时要看着对方的眼睛”等交际习惯，但要养成良好的交际习惯还需在真实的交际情境中反复提醒，迁移运用于学习活动和日常交际活动中，使学生在潜移默化中养成良好的交际习惯。 四、教学目标 依据本次口语交际内容和学生实际，我制定的教学目标是： 1.懂得当自己遇到困难时，可以寻求别人的帮助。 2.学会请别人帮忙时使用合适的礼貌用语。 3.请别人帮忙时说清楚要求，看着对方的眼睛，态度诚恳。 其中，请别人帮忙时使用合适的礼貌用语，把要求说清楚，是本课的教学重难点。 五、教学过程 在这堂课上，我根据交际内容，创设不同类型的交际语境，注意联系学生的生活，使学生带着真实的情感与浓厚的兴趣，积极主动地进行交际互动，落实教学目标。 （一）故事导入，引出主题 （二）再现情境，探究方法 （三）创设情境，牛刀小试
英语口语情景对话，职场常用英语句型大盘点 外企职员必备的一项基本技能。很多员工头疼自己的英文过不了关，一碰到要用英文进行文书或是要和老外进行交流就六神无主，今天小编特地为大家搜罗了一些经典且常用的句型，大家不妨做个有心人收藏着，莫到用时方恨少呢！ 1. I am writing to confirm /enquire/inform you… 我写信时要确认/询问/通知你… 2. I am writing to follow up on our earlier decision on the marketing campaign in Q2. 我写信来追踪我们之前对于第二季度营销活动的决定。 3. With reference to our telephone conversation today… 关于我们今天在电话中的谈话... 4. In my previous e-mail on October 5… 先前在10月5日所写的信… 5. As I mentioned earlier about… 如我先前所提及关于… 6. As indicated in my previous e-mail… 如我在先前的信中所提出… 7. As we discussed on the phone… 如我们上次在电话中的讨论…
8. From our decision at the previous meeting… 如我们在上次会议中的决定… 9. As you requested/per your requirement… 按照你的要求… reply to your e-mail dated April 1，we decided… 回答你在4月1日写的信，我们决定… 今天我们要讲的习惯用语都是以thin这个单词为主。Thin就是瘦，或者是很薄。要是人们有选择的话，恐怕许多人都喜欢瘦一点，而不愿意太胖。但是，今天我们要讲的前两个习惯用语都包含消极的意思。 1. wear thin 打折扣;逐渐消失 Wear在这里的意思是某一样东西在一段时间里，它的功能和价值在逐步降低，也就是中文里说的损耗。这可以指具体的东西，也可以用在其他方面。举例来说吧。 例句-1：Your patience with another person may wear thinif he keeps doing something you don't like. 要是一个人老是做你不喜欢的事，那你对他就会越来越没有耐心。 我们再来举一个例子。要是一个人问你借钱，他保证在一个月后还给你。但是，到了时候他没有还。而且还不断地找借口，拖延不还。过了半年，你对他实在没有耐心了，于是你对他说： 例句-2：Joe, remember that money you borrowed six months ago. You told me you'd pay it back in 30 days. But you keep finding reasons not to return it. Now I really need it back, and I must say that all your excuses for delay are beginning to wear thin. Joe, 记得你六个月前问我借的钱吧。当时你说你一定会在一个月后还给我。
教 学 论 文 学科：语文 论文题目: 《在创设情境中进行口语交际训练》作者姓名：覃春叶 所在学校：大化县实验小学 撰写时间： 2015 年 12月 28 日
在创设情境中进行口语交际训练 河池市大化县实验小学覃春叶 现代语言认为，口语交际就是交际双方为了特定的目的，运用口头语言和适当的表达方式进行的思维情感的交流。口语交际并不是简单地等于听话加说话，听话说话往往是单方面的活动，而口语交际则是双向互动的。新的语文课程标准指出：“交际是听说双方的互动过程，教学活动主要在具体的交际情境中进行。”所以，在活动中我们教师应积极创设出能够激发学生的表达能力，使学生乐于交际，善于交际即学生在情境中产生交际的动机，激活交际活力，从而达到培养口语交际的能力，提高口语交际的水平的目的。在语文教学过程中，我一直努力创设让学生爱说、练说、会说的情境，为全面提高学生的口语交际水平做了有益的尝试。 一、利用语文教学环节，积极主动创设想象讲述情境，让学生爱说。 爱因斯坦曾说过：“想象力比知识本身更重要。”在教学中，我努力挖掘教材中的一些空白处，让学生展开想象的翅膀进行口语交际训练。前苏联教育家赞可夫也曾说过：“成功的教学需要的不是限制，而是激发学生兴趣。”兴趣是最好的老师，是获取知识的直接动力，是培养能力必不可少的前提。学生一旦对某件事情、某个话题或某个事物产生了兴趣，他们就会积极主动地并全身心地投入到这件事情去。在这种情境下进行的教学，其效果是可想而遇的。如教学《坐井观天》一课时，可根据课文最后一段：小鸟也笑了，说：“朋友，你弄错了。不信，你跳出井口来看看吧。”设计相关训练，让学生顺着
中国联通分公司客服部工作流程 一、客户资料管理 1. 资料收集。在公司的日常客服工作中，收集客户资料是一项非常重要的工作，它直接关系到公司的营销计划能否实现。客服资料的收集要求客服专员每日认真提取客户信息档案，以便关注这些客户的发展动态。 2. 资料整理。客服专员提取的客户信息档案递交客服主管，由客服主管安排信息汇总，并进行分析分类，分派专人管理各类资料，并要求每日及时更新，避免遗漏。 3. 资料处理。客服主管按照负责客户数量均衡、兼顾业务能力的原则，分配给相关客服专员。客服专员负责的客户，应在一周与客户进行沟通，并做详细备案。 二、对不同类型的客户进行不定期回访 客户的需求不断变化，通过回访不但了解不同客户的需求、市场咨询，还可以发现自身工作中的不足，及时补救和调整，满足客户需求，提高客户满意度。 1、回访方式：沟通、短信业务等 2、回访流程 3、从客户档案中提取需要统一回访的客户资料，统计整理后分配到各客服专员，通过（或短信业务等方式）与客户进行交流沟通并认真记录每一个客户回访结果填写《回访记录表》（此表为回访活动的信息载体），最后分析结果并撰写《回访总结报告》，进行最终资料归档。 三、回访容： 1. 询问客户对本司的评价，对产品和服务的建议和意见； 2. 特定时期可作特色回访（如节日、电信日、促销活动期） 注意：回访时间不宜过长，容不宜过多。 四、回访规及用语 回访规：一个避免，三个必保，即： 1、避免在客户休息时打扰客户； 2、必须保证VIP客户的100%的回访； 3、必须保证回访信息的完整记录； 4、必须保证在三天之回访（最好与客户在中再约一个方便的时间）。 （1）开始：您好,我是中国联通的客服代表，请问您是××先生/小姐吗？打扰您了。（2）交流：感您选择使用我们中国联通的××服务套餐，请问您对××服务套餐满意吗？【满意】：您对我们的服务有什么建议吗？ 、【不满意/一般】：（能否告诉我您对哪方面不满意吗？/我们应改进哪方面的工作） （3）结束： 【满意】：感您的答复，您如果需要什么帮助，可随时拨打10011. 五、高效的投诉处理 完善投诉处理机制，注重处理客户投诉的规性和效率性，形成闭环的管理流程，做到有投诉即时受理，迅速有结果，处理后有回访；使得客户投诉得到高效和圆满的解决。建立投诉归档资料。 1、投诉处理工作的三个方面： （1）.为顾客投诉提供便利的渠道； （2.）对投诉进行迅速有效的处理； （3.）对投诉原因进行最彻底的分析。 2、投诉解决宗旨：挽回不满意顾客 3、投诉解决策略：短—渠道短；平—代价平；快—速度快
英语口语50句 1. According to…依照/根据……. According to the newspaper, it's a great movie. 根据报纸说,这是一部很棒的电影. 2. Am I allowed to…我可以……吗 Am I allowed to introduce our new manager Mr. Anderson to all of you 请允许我介绍我们的新经理安德森先生给大家,好吗 3. As matter of fact,…实际上……,……. As matter of fact,I don't agree with you. 实际上,我不大同意你的看法. 4.As far as I'm concerned/…就我而言,……. As far as I'm concerned, | think we should pay more attention to the safety of schoolchildren. 就我而言,我认为我们应该更关注在校儿童的安全问题. 5.As far as I know,...据我所知,……. As far as l know,he is not coming,but l may be wrong. 据我所知,他不打算来,但我或许会弄错. 6.As I just mentioned...正如我刚才提到过的,……. As I just mentioned, nobody should drop out of school unless they believe they face the opportunity of a lifetime. And even then they should reconsider. 正如我刚才提到过的,任何人都不应该辍学,除非他们相信他们面临着一生中难得的机会,尽管那样,他们还需反复思量. 7. As I see it,…在我看来,……. As I see it, he is not the right person for this position. 在我看来,他不是这个职位的合适人选. 8. As is known to us all, ... 众所周知,…… As is known to us all, Hong Kong is one of the financial centers of Asia. 众所周知,香港是亚洲金融中心之一. 9. As long as...只要…. As long as we work together, we can make the impossible possible. 只要我们一起努力,我们就能把不可能变为可能. 10.But for...若不是因为……./如果没有……. But for your generous help, we couldn't have finished the work so soon. 如果没有你的鼎力相助,我们不可能这么快完成工作的. 11.Can you believe (that)... 你相信……吗 Can you believe (that) this excellent song was composed by a high school student 你相信这首美妙的歌曲是出自一个高中生之手吗 12.Can you imagine... 你能想像……吗 Can you imagine how she lived through all these difficulties 你能想像她是怎么捱过种种困难的吗 13.Could you please explain... 你能解释一下……吗 Could you please explain why you didn't come to the meeting yesterday 你能解释一下为什么昨天没来开会吗 14.Can't we... 难道我们不能……吗
中国联通服务承诺 中国联通服务承诺为切实开展“整作风、提效能、优环境”主题活动，狠抓机关作风、提高行政效能，优化发展环境，提高服务质量、提升服务形象，切实维护消费者利益，营造让用户放心的消费环境。特向社会作出如下公开承诺：一、确保用户知情权，严格按客户服务协议执行。公司的服务协议中严禁出现“单方变更”电信服务协议的任何解释条款，杜绝不对等条款。切实维护客户权益，严格按客户服务协议执行。提供规范的用户账单、发票、详单；明确统一计费、出账时点，让用户清楚所有收费项目和内容；本篇文章来自资料管理下载。认真检查确认各类增值业务，包括SP/CP合作提供业务的收费明细项目，做到各类电信服务明码标示；对于预付费余额以及信用控制的限额必须保证用户知情。二、投诉处理“首问负责，限时办结”。落实“首问负责、限时办结”，客户投诉的答复时限当时承诺。各服务渠道执行统一的投诉处理流程和规范，切实保障用户投诉及时有效解决。承诺办结时限：一般投诉即时答复，最长不超过24小时；省级投诉平均24小时答复，最长不超过48小时；全国级投诉平均48小时答复，最长不超过72小时。三、SP业务定制必须由客户确认。有SP业务接入管理平台，对客户定制业务进行二次确认，依据客户二次确认作为与客户建立定购关系的凭证，严格杜绝强行定制发生。IVR业务做到主被叫鉴权，严控外呼业务发生。彻底清理各类低资费短信套餐，实施主叫号码鉴权，从源头上防止SP违规利用群发垃圾短信。四、公开SP业务信息，方便客户查询。在中国联通增值业务门户网站对公司所有增值业务类的业务信息进行公示，其中包括服务提供商的公司名称、业务名称、业务描述、资费描述、服务提供商的客服电话、服务接入号码等信息。五、SP服务监督热线，接受客户监督。严格按照信息产业部“谁主管、谁负责，谁接入、谁负责，谁收费、谁负责”的要求，从严惩治损害消费者行为，执行《中国联通SP服务质量监督管理办法》并进行信用等级管理，全国设立了统一的SP服务监督电话，受理客户对于SP的定制、取消、咨询和投诉，严肃查处SP/CP 违规经营行为。六、方便用户话费及时查询。公司向客户提供客服热线10011/10、营业厅、网站、短信101901查费直通车等多种渠道的话费及时查询服务。按照信产部《电信服务规范》要求，联通公司为签约用户提供最近5个月的话单清单查询。为方便客户对定制信息查询，用户所有已订制的WAP类、短信类等的移动信息服务业务都可通过手机方便地查询。本篇文章来自资料管理下载。WAP类业务用户可通过手机上网进入“互动视界”查询；短信类业务用户可发送短信“114”到“5133”和当地联通专设号码查询。七、开通全国服务质量监督举报电话。公司成立中国联通客户维权委员会。在省级分公司和总部设立服务监督举报电话，接受客户监督。客户在遇到各级服务窗口对投诉问题不能按承诺解决，或服务质量问题，可以举报。在总部、省分和地市设立面对面客户投诉争议调解接待中心，维护客户合法权益。 八、话费误差双倍返还，短信差错先行赔付对移动电话业务中存在的“错收的超长超短话单”、“不该收费的语音提示和免费电话”、“未按业务办理单据中客户选择的业务资费标准收费”、“错收的联通在信业务信息费”等四项计费误差实行双倍返还。201x年x月x日
日常英语口语句型必备 1. According to…依照/根据……. According to the newspaper, it’s a great movie. 根据报纸说,这是一部很棒的电影。 2. Am I allowed to…我可以……吗 Am I allowed to introduce our new manager Mr. Anderson to all of you? 请允许我介绍我们的新经理安德森先生给大家，好吗？ 3. As matter of fact,…实际上……,……. As matter of fact, I don't agree with you. 实际上,我不大同意你的看法。 4.As far as I'm concerned/…就我而言,……. As far as I'm concerned, | think we should pay more attention to the safety of schoolchildren. 就我而言,我认为我们应该更关注在校儿童的安全问题。 5.As far as I know,...据我所知,……. As far as l know, he is not coming, but l may be wrong. 据我所知,他不打算来,但我或许会弄错。 6.As I just mentioned...正如我刚才提到过的,……. As I just mentioned, nobody should drop out of school unless they believe they face the opportunity of a lifetime. And even then they should reconsider. 正如我刚才提到过的,任何人都不应该辍学,除非他们相信他们面临着一生中难得的机会,尽管那样,他们还需反复思量。[reconsider..重新考虑] 7. As I see it,…在我看来,……. As I see it, he is not the right person for this position. 在我看来,他不是这个职位的合适人选。 8. As is known to us all, ... 众所周知,…… As is known to us all, Hong Kong is one of the financial centers of Asia. 众所周知,香港是亚洲金融中心之一。 9. As long as...只要…. As long as we work together, we can make the impossible possible. 只要我们一起努力,我们就能把不可能变为可能。 10.But for...若不是因为……./如果没有……. But for your generous help, we couldn't have finished the work so soon. 如果没有你的鼎力相助,我们不可能这么快完成工作的.。 11. Can you believe (that)... 你相信……吗 Can you believe (that) this excellent song was composed by a high school student? 你相信这首美妙的歌曲是出自一个高中生之手吗？ 12. Can you imagine... 你能想像……吗? Can you imagine how she lived through all these difficulties? 你能想像她是怎么捱过种种困难的吗？ 13. Could you please explain... 你能解释一下……吗? Could you please explain why you didn't come to the meeting yesterday? 你能解释一下为什么昨天没来开会吗？ 14. Can’t we... 难道我们不能……吗?