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航空地面服务人员实用英语分享（一）A: airplane飞机| airport机场| airliner班机| airline航空公司airport terminal机场候机楼| airport fee机场费进站| arrivals（进港。
到达）arriving from来自------ | 航空公司汽车服务处airline coach serviceactual time实际时间| aircraft crew、air crew机务人员| airport bus机场巴士air hostess、stewardess空中小姐| air terminal航空集散站air-sickness bag晕机袋| air terminal候机室| armrest扶手arrival time到达时间|B: baggage cart行李车| bus; coach service公共汽车| boarding登机| bank银行boarding pass(card)登机牌| bar酒吧| Business Class商务客舱baggage claim area行李领取处| by air、by plane乘飞机baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员| boarding check登机牌C: carrier乘运人（公司）| class(fare basis) 座舱等级| customs海关check-in登机手续| cash付款处| coach pick-u point大轿车乘车点car hire旅客自己驾车| coffee shop咖啡馆| checked baggage托运的行李currency declaration货币申报| customs service area海关申报处Can I put my baggage here?我能将手提行李放在这儿吗？Could you change my seat, please?是否可替我更换座位？Could you tell me how to fill？请告诉我如何填写这张表格？check in办理登机手续| checkout办理离开手续| channel通道certificate of vaccination预防接种证书| customs formalities报关单customs declaration form报关单| customs procedure海关手续civil、interior国内| Could u please repeat that?请求对方再说一次currency exchange shop外币兑换店| carry-on baggage随身行李D: domestic airport国内机场| date起飞日期| domestic departure国内航班出站duty-free免税店| departure lounge候机室| departure to前往------ | delayed延误departure time起飞时间| downstairs由此下楼| departures出站、出港、离开Domestic Flight | Do you have anything to declare?国内班机您有任何东西要申报吗？Do you have Chinese Newspaper?你有中文报纸吗？| dutiable articles税物件delay航班误点| departure time起飞时间| Dialogue对话E: exit出口机票| endorsement/restrictions指限定条件| Economy Class经济舱Excuse me, where is the baggage claim area?对不起，哪里是行李提领区？earplug耳塞| eye-mask 眼罩| emergency exit紧急出口| exchange rate汇率F: flight no航班号| from起点城市| FL T No(flight number)航班号First Class头等舱| Flight Number班机号码| flight schedule航班时间表first class 一等舱G: gate ;departure gate登机口| greeting arriving迎宾处| goods to declare报关物品H: hotel;reservation订旅馆| How much is airfare?机票多少钱？How much longer does it take to get to Honolulu ?还要多久到达檀香山？How long are you going to stay in America?您要在美国待多久？health certificate健康证明| headset plug耳机插头I: international airport国际机场| international terminal国际候机楼international departure国际航班出港| international passengers国际航班旅客中转I feel cool, may I have a blanket?请给我一条毯子好吗？| International Flight国际航班in入口| I’d like to reconfirm my plane reservation please.我想要确认我预订的机位。
客舱英语常用语一、常用词组1.seat belt安全带2.water extinguisher 灭火器3.dry chemical extinguisher 干粉灭火器4.tray table 餐桌5.waste bin 垃圾桶6.trolly 餐车7.torch 手电筒8.armrest 扶手9.estimated time of arrival (ETA)预计到达时间10.estimated time of departure (ETD)预计起飞时间11.apron围裙12.tail wind 顺风13.head wind 逆风14.infant 婴儿15.unaccompanied minor(UM)没有家长同行ㄉ小孩16.briefing 任务提示17.transit passenger 转机旅客18.waiting lounge 候机室19.baggage inspection 行李检验20.hand baggage 手提行李21.umaccompanied baggage 托运行李22.custom 海关23.quarantine 检疫24.immigration 移民局25.baggage tag 行李签26.connection 班机接驳27.destination 目的地28.free baggage allowance 行李重量限制29.load factor 载客率30.on time performance 准点率31.LOST-N-FOUND 失物招领32.confirmation 确定33.reissued ticket 重开的票34.passenger manifest 旅客名单35.wheelchair 轮椅36.ground staff 地勤37.live vest救生衣38.non-stop flight 直飞班机39.immigration card 入境表格40.demonstration 示范41.evacuate 疏散42.traffic congestion 航路拥挤43.二、正常程序Regular Process1. 登船Boarding1.1欢迎Greetings1.早上好，女士（先生）。
中国民航飞行员英语PEPEC900句第一章基本通话术语1. Maintaining FL310.保持飞行高度层 310。
2. Descending to FL290.下降到飞行高度层 290。
3. Reaching FL190.到达高度层 190。
4. Maintaining FL90 over WXJ.过 WXJ 时保持高度层 90。
5. Continue descent to 3000 feet， QNH 1012.继续下降到 3000 英尺，修正海压 1012。
6. Passing FL180 for FL310.通过高度层 180，继续上升到高度层 310。
7. Cleared to enter controlled airspace not above FL100.可以进入管制空域，不高于高度层 100。
8. Request further climb.请示进一步爬升。
9. Fly direct to SHA, not below FL180.直飞 SHA，高度不低于高度层 180。
10. After passing CGO descend to FL80.过 CGO 后，下降到高度层 80。
11. Stop descent at FL210.到高度层 210 时停止下降。
12. Descending to reach FL150 by WXI.到 WXI 前下降到高度层 150。
13. Unable to reach FL150 by ZHO due performance.性能原因到 ZHO 之前不能到达高度层 150。
14. Climbing to FL290, to be level by 55.爬升到高度层 290，55 分前改平。
15. Descend at 2000 feet per minute.以 2000 英尺每分下降率下降。
16. Climbing at 1000 feet per minute or greater.以每分 1000 英尺或更大的爬升率上升。
欢迎词：先生们女士们，欢迎你乘坐中国XX航空公司航班XX_____前往_____（中途降落_____）。
有_____至____的飞行距离是_______，预计空中飞行时间是________小时_______分。
飞行高度______米，飞行速度平均每小时_______公里。
为了保障飞机导航几通讯系统的正常工作，在飞机起飞和下降过程中请不要使用手提式电脑，在整个航程中请不要使用手提电话，遥控玩具，电子游戏机，激光唱机和电音频接收机等电子设备。
飞机很快就要起飞了，现在有客舱乘务员进行安全检查。
请您坐好，系好安全带，收起座椅靠悲和小桌板。
请您确认您的手提物品是否妥善安放在头顶上方的行李价内或座椅下发。
（本次航班全程禁烟，在飞行途中请不要吸烟。
）。
提供及时周到的服务您名上乘务长讲协同机_______乘务员竭诚为为的本次航班！谢谢e omeWlcGood morning (afternon, evening), Ladies and Gentlemen:Welcome aboard XX Airlines flight XX______to______(via______) The distancebetween______and_______is______kilometers. Our flight will take ________ hoursand_______minutes. We will be flying at an altitude of________meters and the average speedis_______ kilom.ruoh rep sreteIn order to ensure the normal operation of aircraft navigation and communication systems, passengers are toys, and other electronic devices throughout the flight and the laptio computers arenot allowed to use during take-off and landing.We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat backis straight up, your tray table is closed and your carry-on items are securely stowed in the overheadbin or under the seat in front of you. (This is a non-smoking flight, please do not smoke on board.)The (chief) purser _________with all your crewmembers will be sincerely at your service. We hopeyou enjoy the flight! !uoy knahT广播起⑵飞后：们生女士们先，，经过的主要城市_________________前往，沿这条航线，我们飞经的省份有我们的飞机已经离开。
民航旅客服务英语PartⅠ:Basic Sentences 常用句型1. Good morning.早晨好。
Welcome to China欢迎来中国。
Good-bye. Have a time.再见，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3. Please come in.请进。
Please have a look请看看。
Please sit down.请坐。
This way please.请走这边。
4. Thank you for your cooperation感谢您合作。
Never mind.不用谢。
5. Would you please back off a little?请向后退一下。
Please be in order, one by one.请按顺序，一个接一个。
6. After you.请您先走。
I am sorry.对不起。
I am sorry to have kept you waiting so long.让您久等。
7. Do you understand?您明白了吗？I see.我懂了。
I don’t understand.我不明白。
Excuse me .打扰了。
8. We are waiting for the weather to improve.我们正在等待天气好转。
We’ll keep you in ｆｏｒｍed.我们将随时通知您。
9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。
11. Your reservation is already in the standby list.您的订位已经在候补名单了里。
机场用英语aircraft crew, air crew 机组, 机务人员pilot 驾驶员, 机长steward 男服务员stewardess， hostess 空中小姐radio operator 报务员hatch 舱口aeroengine, air engine 航空发动机npilot"s cockpit 驾驶舱parachute 降落伞passenger cabin 客舱luggage compartment 行李舱airport 航空港, 民航机场airfield， aerodrome， airdrome 机场airport beacon 机场灯标aboarding check 登机牌plane ticket 飞机票flight, flying 飞行bumpy flight 不平稳的飞行smooth flight 平稳的飞行ramp 扶梯altitude， height 高度air route, air line 航线economy class, tourist class 经济座non—stop flight 连续飞行climbing， to gain height 爬升ceiling 上升限度first class 头等night service 夜航airsick 晕机direct flight， straight flight 直飞landing 着陆to board a plane, get into a plane 上飞机to get off a plane, alight from a plane 下飞机to face the wind 迎风````````````````````````````````````````````````````````` Main Facilities in the Airport机场主要设备terminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck 送客台domestic departure lobby 国内线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs 海关emigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅telephone/telegram/fax room 电话/电报/传真间stand-by ticket counter 补票处flight information board 航班显示板check-in counter 办理登机手续柜台carousel 旋转行李传送带public address 广播室dispatch office 签派室police office 机场公安局(警察局）medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯moving/automatic walkway 自动步道air bridge 登机廊桥catering department 配餐供应部门duty-free shop 免税商店airtel/airport hotel 机场宾馆VIP room 贵宾室main lobby 主厅freight building/cargo centre 货运大厦/货运中心security centre 保安中心imports shop 进口商品店entrance 入口passenger route 旅客通道boarding gate No。
机场空乘服务实用英语对话及词汇英语作为一门国际通用语,在21世纪已经向着多元化、多功能化的方向发展。
店铺整理了机场空乘服务实用英语，欢迎阅读!机场空乘服务实用英语一航班相关Flight Number, Flight No. 航班号Gate 登机口North 北South 南East 东West 西Level 1 第一层(楼)Level 2 第二层(楼)Level 3 第三层 (楼)Shuttle 机场小巴Baggage Claim 行李认领Connecting flights counter 转机服务台Boarding Pass 登机牌Exit 出口Emergency Exit 紧急出口(只用作紧急状况时)Terminal 机场终端出口Telephone 电话Northwest Airlines 美西北航空公司Restroom 洗手间Men's 男洗手间Gentleman 男洗手间Women's 女洗手间Ladies女洗手间Airport 机场Air China 中国国航Air Ticket 飞机票Arrival 抵达Belt 带, 传送带Date 日期Time 时间Departure 出发Domestic 国内Take off 起飞Customer 顾客, 乘客Elevator, Lift 电梯Employee Only 只限工作人员进入Information 信息Information Center 问讯处International 国际No Entry 勿进No Smoking 严禁吸烟China 中国Chinese 中国人Customs 海关机场空乘服务实用英语二AExcuse me, sir. What would you like to eat, Chinese food or western food?打扰一下，先生您要点什么，中餐还是西餐?BI'd like to have Chinese food.我要中餐。
出国英语：空姐空乘常用语英语词汇和句子第一篇：出国英语：空姐空乘常用语英语词汇和句子出国英语：空姐空乘常用语英语词汇和句子我们都知道空姐的英语是stewardess或者是airline stewardess，但是空乘服务常用英语，你又知道多少？下面是空乘服务常用英语口语，跟着小编一起去学习吧！常用空乘词汇：boarding check 登机牌plane ticket 飞机票ramp 扶梯first class 头等舱conomy class,tourist class 经济舱air route,air line 航线to take off,take－off 起飞landing 着陆International Flight 国际班机Domestic Flight 国内班机常用空乘句子：Morning,madam(Sir).Welcome board!早上好，女士(先生)。
欢迎登机!May I see your boarding pass?请出示您的登机牌。
You should take your assigned seat,for the plane must keep its balance when it takes off.为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
Follow me, please.Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
Excuse me for a second, I’ll check.请稍等一下，我查查看。
The plane is about to take off.Please don”t walk about in thecabin.飞机马上要起飞了，请不要在客舱内走动。
We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.对不起，由于本机场天气状况不好，我们的航班将被延误。
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
民航服务人员实用英语200句1．Good morning. Welcome aboard! 早上好，欢迎登机！2．Excuse me. May I see your boarding pass? 对不起，能看一下您的登机牌吗？3．What's your seat number? 您的座位号是多少？4．I'm afraid you are in the wrong seat. 恐怕您坐错了座位。
5．May I help you with your bag? 我能帮您提行李吗？6．Please carry your bag and follow me. 请提着行李跟我来。
7．I'm afraid you'll have to stow your bag under the seat in front of you.恐怕您要将行李放您前排的座椅下面。
8．You may adjust your seat back by pressing the button on the arm of your seat.您可以通过座椅扶手的按钮来调节座椅靠背。
9．If there's anything we can do for you, just press the call button.如有任何需要，请按呼唤铃。
10．Your hot towel/wet towel, madam/sir. 请您用热毛巾/湿纸巾，女士/先生。
11．There are toilets in the front and rear of the cabin.客舱的前面和后面都有洗手间12．Lavatory is not allowed to use during take－off.飞机起飞期间洗手间禁止使用13．We have People's Daily, China Daily, CAAC inflight magazines, Phoenix weekly, Commercial Travel and other local papers for you to read. Which would you like? 我们有《人民日报》、《中国日报》、《中国民航杂志》、《凤凰周刊》、《商旅报》和其他一些地方报纸。
请问您想要哪一种？14．－Do you speak English? －您说英语吗？－Yes, I speak a little English. －是的，说一点点。
15．－How long does our flight take? －我们要飞多久？－Our flight takes three hours. －我们的空中飞行时间为3小时。
16．－At what altitude are we flying? －飞机现在的飞行高度是多少？－We are flying at an altitude of 9000 meters. －我们的飞行高度为9000米。
17．－What is the speed of our plane? －我们飞行的速度是多少？－It's 950 kilometers an hour. －我们的飞行速度为每小时950公里。
18．Shall I bring you a blanket? 我给您拿床毯子好吗？19．－Where are we now/Which place is it?我们现在在哪里？/这是什么地方？－We are flying over the Yangtze River. －我们正在飞越长江。
20．We'll soon be serving drinks/dinner. Please put down the tray table in front of you. 我们很快就要供应饮料/正餐。
请将您前面的小桌板放下来。
21．What would you like, sir? 先生，您想要点什么？22．Would you like some ice in your drink? 您想在饮料里加点冰块吗? 23．Sorry, but we are out of orange juice. 对不起，橙汁已经没有了。
24．－Why aren't we taking off yet? －为什么我们还没有起飞？－We are waiting for the aircraft ahead of us to take off. －我们要等前面的飞机起飞以后才行。
25．I'm sorry for keeping you waiting so long. 对不起，让您久等了。
26．I'm sorry. I didn't get that. Could you repeat it?对不起，我没有完全听懂。
您能重复一遍吗？27．May I clear off your table now? 我可以清理小桌板了吗？28．－How far is the city from the airport? －这个城市离机场有多远？－The city is 26 kilometers from the airport. －该城市距离机场26公里。
29．According to the latest weather report, the outside temperature is 20 degrees centigrade. 根据最新的天气消息，外面温度为摄氏20度。
30．Please remain seated until the plane has come to a complete stop.在飞机完全停稳前，请不要离开您的座位。
31．Now we'd like you to accept the little gift as a souvenir. We hope you'll like it.现在请您接受这小小的纪念品。
希望您会喜欢。
32．Could you give us some advice on improving in－flight service?您能就提高机上服务质量给我们提些建议吗？33．I hope you have a nice trip in Beijing. 希望您在北京玩得开心。
34．We thank you for flying with us and we hope to have the pleasure of being with you again. 感谢您乘坐我们的航班，希望能有幸再次和您见面。
35．Excuse me, sir. Could you please step aside and allow the other passengers to go through? 对不起，先生。
您能往边上站一点让其他旅客过去吗？36．Could you please take the seat according to your seat number?您能按座位号入座吗？37．Would you mind me putting your baggage somewhere else?您不介意我帮您把行李放到别的地方吧？38．Your bag is too heavy. It might fall down in case of turbulence and hurt somebody. 您的行李太重，万一飞机颠簸掉下来，会砸伤人的。
39．To be safe, you should bring your seat backs to an upright position and keep your seat belts fastened during take－off and landing.为了安全起见，在飞机起飞和着陆时，您应将座椅靠背调直，系好安全带。
40．Excuse me, madam. Would you please hold your baby outside the seat belt? That will be more comfortable for the baby. 对不起，女士。
请将您的小孩放在安全带的外面好吗？那样小孩会感到舒服些。
41．We have mineral water, orange juice, Coke, Sprite and coffee. Which do you prefer? 我们有矿泉水、橙汁、可乐、雪碧和咖啡。
您想要哪一种？42．Sorry, sir.I'm afraid we don't have it on board.Would you like something else? 对不起，先生。
飞机上没有配备，您想来点别的吗？43．Sorry, sir. This is a short flight. We only serve snacks.对不起，先生。
这是短途航线，我们只供应点心。
44．－What's this? －这是什么？－It's beef, sir. Would you like some? －这是牛肉，您来一点吗？45．You should be seated in the assigned seat, in order to ensure proper weight and balance for the aircraft when it takes off.为了飞机起飞时的配载平衡，您应坐在指定的位置。
46．I'm sorry, sir. We have double booked. Would you mind taking another seat?对不起，这个座位我们开了重号，您不介意坐其他座位吧？47．－My wife and I got separate seats but we want to sit together.－我和我妻子的座位是分开的，但我们想坐在一起。
－Would you please take the seat assigned to you for the time being? I'll try to let you sit together. I'll ask if that passenger mind moving to another seat.－请暂时按座位号坐好吗？我会尽量让你们坐在一起的。
我去问问那位旅客是否愿意换座位。
