酒店前厅英语问题

酒店前台接待日常英语知识「推荐」为帮助大家更好地做好酒店前台接待，下面，为大家分享酒店前台接待日常英语，希望对大家有所帮助!1.当我们想要与客人确认房间预订情况的时候，可以这样说：(1)What kind of room would you be prefer?您要什么样的房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后，为了了解客人的个人信息，我们可以这样问：(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名，好吗?3.最后，假设还要向客人询问其他问题，可以这样说：(1)How would you like to pay, sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。

1.要与客人核对账单情况，可以这样说：(1)Here is y our bill. It‘s 2000 Yuan in all.这是您的账单。

总共2000元。

(2)Please check it and sign here.请核对一下，在这里签个字。

(3)May I check the details for you , please?我能为您核对账单上的详细内容吗?(4)We''ll have to charge you $10 extra.我们要向您额外收10美元。

At the Reception DeskI. Expressions1、登记/入住2、registration card/ form3、兑换率4、service charge5、Arrival & Departure date6、做电话预定7、waiting list8、国际直播电话9、no show guest10、带对床的双人房II. Translation1.先生，请问您需要什么样的房间？我们有单人间，双人间，法式、中式、日式豪华套房。

2.很抱歉，所有的房间都被预定完了。

如果您愿意的话我们可以帮您联系其他酒店。

3.能告诉我您的抵达和离店日期吗？您准备用现金还是信用卡付款？4．The Front Office staff seem to “do it all”___ receive reservations, register guests, assign rooms, distribute baggage, store guests’valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.5．Hold the line, please. I will connect you to Mr. Wilson. …I’m sorry, the extension is busy now. Will you try the call later or leave a message?8. Have you made a reservation? Please tell me your name. I will check to see if there is a room available. ……Yes, there is a suite room. Would you like to register?6. Our Hotel is located on Nanjing Road, close to the Bund. If you want to go to the friendship store, you can cross the road, go down three blocks and you will see the store on the corner. You won’t miss it.7.According to today’s exchange rate, ever US dollar in cash is equivalent to 8.32 yuan, RMB. Please show me your passport and fill in the memo…If you want to checkout right now, please tell me your room number and I will prepare the bill for you. III.Reading ComprehensionDirections: Read the following passages and then choose the best answer to each question.Because We’re THE FIRST AND ONLY INTERNATIONAL HOT EL IN SHANGHAI Where else? To Celebrate the National and the 8th National Games Daily Room Rate (From 27 Sep. －5 Oct. 97) RMB 550－single occupancy (单人套房); RMB 600－double occupancy (双人套房) (Breakfast included). This exceptional offer is also good for weekend (Fri, Sat, Sun & National Public Holidays) until 31 Dec. 97. New Asia Tomson Hotel Reservation Hotline Shanghai China 8008201221.Hotel Address: 777 Zhangyang Road Shanghai 200120, PRC.1. From the above we know that New Asia Tomson Hotel wants to _______ .A.persuade foreign travelers to stay in the hotelB.sell some of its rooms at very low pricesC.be the best hotel in Shanghai, even best in ChinaD.let its guests live a better life in the hotel2. If you stay at New Tomson Hotel around our National Day, you _______ .A.have to pay 660 yuan for your roomsB.won’t have to pay for your roomsC.find it impossible to see a better hotel in ChinaD.won’t have to pay for your breakfastIV.QUESTIONS1. What is the service procedure for registration?2. Could you name the different types of the guest in the hotel?3. What is room status? How many categories of room status are there?V. WritingDirections: Write a short composition about 120 words on the following topic:A Good Front Office ClerkAnswer sheetI. Expressions1、Check in/ register2、入住登记卡3、Exchange rate4、服务费5、抵离日期6、Make a reservation7、候客名单8、IDD9、应到未到客人10、Double room with twin-bedsII. Translation1.What kind of room would you like, sir？We have double room，single room，suites in French、Japanese、Chinese style.2.Sorry, All the rooms have been booked out. We can help you to get in touch with another hotelif you want.3.May I know your arrival and departure dates？Would you like to pay in cash or by creditcard？4．前厅部似乎是无所不能——接受预定，登记如住，分配房间，分发行李，储存客人贵重物品，提供问讯服务，传诵邮件和留言，兑换外币，检查入住率，为客人结帐等。

最新酒店前厅部接待常见问题中英文对照1酒店前厅部接待常见题目中英文对照1 1 、由于逾额预定而使有预定的客人无法安排进住时，怎么办？A guest who has made reservation e to our hotel, would like to check in, but because of our excess reservation we have no room vacancy, how can we do?对于因逾额预定（over- - booking ）而无法接待的客人要有一个妥善的处理方案：：联系本地区同星级酒店支付房间差价及往返交通费提供一次或两次长途电话费，方便客人将新的住宿地址告诉有关方面，越日首先考虑该客人的用房，并享受贵宾待遇。

To the guest who cann t be recepted for over-booking ,we need a perfect program to deal with it:first,contact with the region-star hotel, pay the price difference and the travel expenses,then we need provide once or twice long-distance telephone charges for the guest to conveniently tell the new dress to people. Second ,next day,we must consider this guest s room top-priority, and enjoy VIP treatment。

2 2 、当客人进住后要保密他的房号、姓名时，怎么办？A staying guest would like to ask DND service, how can we do?答：1、问清楚客人的房间号码或登记人姓名，并察看电脑备注栏中的内容。

酒店前厅英语口语1I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。

2.What's the price difference?两种房间的'价格有什么不同?3.A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4.I think I'll take the one with a front view then.我想我还是要阳面的吧。

5.How long will you be sta.ing?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开。

7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。

8.I'd like to book a single room with bath from theafter-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。

10. What is the rate， please?请问房费多少?11.The current rate is$ 50 per night.现行房费是50美元一天。

12. What services e with that?这个价格包括哪些效劳工程呢?13.That sounds not bad at all. I'll take it.听起来还不错。

酒店前厅英语口语对话对话趣味教学要创设有趣的语言学习环境,开展愉悦教学,如运用体态语、唱英文歌、角色扮演等等。

小编精心收集了酒店前厅英语口语对话，供大家欣赏学习!酒店前厅英语口语对话1R:Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。

欢迎来到云山饭店。

先生需要我帮忙吗?G:Yes.I'd like to check in,please.是的，我想登记入住。

R:Certainly,sir.May i have your name,please?好的，先生请告诉我你的姓名?G:Yes,it's Charlie White.查理怀特R:Do you have a reservation with us,sir?先生，有向我们预订吗?G:Yes,for tonight.是的，今晚R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。

我查一下我们的预定记录。

让您久等了。

先生，你预定的是一个单人间，住3晚。

请您填写登记表，好吗?G:Sure.好的R:May i confirm your departure date?我想确认你的离开日期G:Yes,i should be leaving on the 8th.恩，我应该在8号离开R:How would you like to make payment?请问你想怎么付款?G:By Visa Card.Visa 卡R:May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。

前厅服务英语口语测试题前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。

Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。

R：Certainly, Madam. May I have you name, please?好的，小姐。

能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。

从今晚开始。

R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。

R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。

（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。

Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Y es, I’d like to check-in .please.我要登记住宿。

R：Certainly, Madam. May I have you name, please?好的，小姐。

能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Y es, form today.是的，预定了。

从今晚开始。

R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。

R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Y our reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。

（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Y es.是的R：Print out the registration form?打印住宿登记表。

一、中翻英（共15题，每题1分，共15分）。

1、预定2、收据、收条3、签名4、可得到的、可用的5、行李6、进房7、洗衣8、豪华套房9、赔偿10、发票11、折扣12、吹风机13、毛巾14、接待处15、人民广场二、填空（共15题，每题1分，共15分）。

1、Your is 666 您的房间号码是6662、would you stay here ? 您住几个晚上？3、Please your name here . 请在这里签字。

4、This is the . 这是给您的最优惠价格。

5、The phone is right now . 电话占线。

6、I have to if there ‘s a room .我得查一下是否有房间。

7、Would you mind filling in the form ? 您填一下登记表好吗？8、May I know your payment for cash or credit card ?您的押金是用现金还是信用卡。

9、All the rooms are . 所有房间都预定过了。

10、Here is your room . 这是您的房卡。

11、What’s your opinion of our ? 您对我们的服务有什么意见吗？12、If you late 18:00 ,it should be charged half-rate如果您延至下午六点前退房，需加收半天房费。

13、We will use your credit card for 我们将用您的信用卡做个授权。

14、If you dial internal call ,please 6 first ,then the area number and the telephone number . 国内长途先拨6再加区号和电话号码。

15、We usually have high in the peak seasons .旺季时我们的客房率通常很高。

东瓯大酒店前厅部技能大赛问答题一、前台术语解释/英语口语题1、确认订房:Confirmed reservation ，你好吗？How are you ?2、提前到达:Early arrival ，我很好，谢谢！你呢？I’m fine ,thank you !And you?3、送餐服务:Room service，很高兴见到你！Nice to meet you !4、保险箱:Safe—deposit boxes ，欢迎光临东瓯大酒店！Welcome to Dongou hotel!5、意思是失物招领处:Lost and found ，我能为你做点什么吗？Is there anything I can do for you ?6、重要客人:Very Important Person，缩写是：VIP7、国际长途IDD 我能帮你什么吗？May I help you?8、国内长途DDD，我能看一下您的护照吗？May I see you passport?/ Would you please show me your Passport?9、住房OCC，能告诉我您的房间号码吗？W ould you please let me know your room number?10、脏房VD ，祝您入住愉快！Enjoy your stay with us!11、干净房VC ，为此我们很难过！I’m very sand about this!12、维修房OOO请问您住几个晚上？How many staying night13、外宿房SO，14、免打扰房DND，对不起，您的押金已经不够了！15、自用房HU，退房时间是中午12：00，超过12：00到18：00需加收半天房费。

二、应辩问题处理：1、发现客人行动不便时怎么办？主动上前为客人服务。

举例：如扶客人、帮提行李等。

安排房间应近电梯和服务台。

通知有关部门，对客人特殊照顾。