酒店前厅英语问题

酒店前台接待日常英语知识「推荐」为帮助大家更好地做好酒店前台接待，下面，为大家分享酒店前台接待日常英语，希望对大家有所帮助!1.当我们想要与客人确认房间预订情况的时候，可以这样说：(1)What kind of room would you be prefer?您要什么样的房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后，为了了解客人的个人信息，我们可以这样问：(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名，好吗?3.最后，假设还要向客人询问其他问题，可以这样说：(1)How would you like to pay, sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。

1.要与客人核对账单情况，可以这样说：(1)Here is y our bill. It‘s 2000 Yuan in all.这是您的账单。

总共2000元。

(2)Please check it and sign here.请核对一下，在这里签个字。

(3)May I check the details for you , please?我能为您核对账单上的详细内容吗?(4)We''ll have to charge you $10 extra.我们要向您额外收10美元。

At the Reception DeskI. Expressions1、登记/入住2、registration card/ form3、兑换率4、service charge5、Arrival & Departure date6、做电话预定7、waiting list8、国际直播电话9、no show guest10、带对床的双人房II. Translation1.先生，请问您需要什么样的房间？我们有单人间，双人间，法式、中式、日式豪华套房。

2.很抱歉，所有的房间都被预定完了。

如果您愿意的话我们可以帮您联系其他酒店。

3.能告诉我您的抵达和离店日期吗？您准备用现金还是信用卡付款？4．The Front Office staff seem to “do it all”___ receive reservations, register guests, assign rooms, distribute baggage, store guests’valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.5．Hold the line, please. I will connect you to Mr. Wilson. …I’m sorry, the extension is busy now. Will you try the call later or leave a message?8. Have you made a reservation? Please tell me your name. I will check to see if there is a room available. ……Yes, there is a suite room. Would you like to register?6. Our Hotel is located on Nanjing Road, close to the Bund. If you want to go to the friendship store, you can cross the road, go down three blocks and you will see the store on the corner. You won’t miss it.7.According to today’s exchange rate, ever US dollar in cash is equivalent to 8.32 yuan, RMB. Please show me your passport and fill in the memo…If you want to checkout right now, please tell me your room number and I will prepare the bill for you. III.Reading ComprehensionDirections: Read the following passages and then choose the best answer to each question.Because We’re THE FIRST AND ONLY INTERNATIONAL HOT EL IN SHANGHAI Where else? To Celebrate the National and the 8th National Games Daily Room Rate (From 27 Sep. －5 Oct. 97) RMB 550－single occupancy (单人套房); RMB 600－double occupancy (双人套房) (Breakfast included). This exceptional offer is also good for weekend (Fri, Sat, Sun & National Public Holidays) until 31 Dec. 97. New Asia Tomson Hotel Reservation Hotline Shanghai China 8008201221.Hotel Address: 777 Zhangyang Road Shanghai 200120, PRC.1. From the above we know that New Asia Tomson Hotel wants to _______ .A.persuade foreign travelers to stay in the hotelB.sell some of its rooms at very low pricesC.be the best hotel in Shanghai, even best in ChinaD.let its guests live a better life in the hotel2. If you stay at New Tomson Hotel around our National Day, you _______ .A.have to pay 660 yuan for your roomsB.won’t have to pay for your roomsC.find it impossible to see a better hotel in ChinaD.won’t have to pay for your breakfastIV.QUESTIONS1. What is the service procedure for registration?2. Could you name the different types of the guest in the hotel?3. What is room status? How many categories of room status are there?V. WritingDirections: Write a short composition about 120 words on the following topic:A Good Front Office ClerkAnswer sheetI. Expressions1、Check in/ register2、入住登记卡3、Exchange rate4、服务费5、抵离日期6、Make a reservation7、候客名单8、IDD9、应到未到客人10、Double room with twin-bedsII. Translation1.What kind of room would you like, sir？We have double room，single room，suites in French、Japanese、Chinese style.2.Sorry, All the rooms have been booked out. We can help you to get in touch with another hotelif you want.3.May I know your arrival and departure dates？Would you like to pay in cash or by creditcard？4．前厅部似乎是无所不能——接受预定，登记如住，分配房间，分发行李，储存客人贵重物品，提供问讯服务，传诵邮件和留言，兑换外币，检查入住率，为客人结帐等。

最新酒店前厅部接待常见问题中英文对照1酒店前厅部接待常见题目中英文对照1 1 、由于逾额预定而使有预定的客人无法安排进住时，怎么办？A guest who has made reservation e to our hotel, would like to check in, but because of our excess reservation we have no room vacancy, how can we do?对于因逾额预定（over- - booking ）而无法接待的客人要有一个妥善的处理方案：：联系本地区同星级酒店支付房间差价及往返交通费提供一次或两次长途电话费，方便客人将新的住宿地址告诉有关方面，越日首先考虑该客人的用房，并享受贵宾待遇。

To the guest who cann t be recepted for over-booking ,we need a perfect program to deal with it:first,contact with the region-star hotel, pay the price difference and the travel expenses,then we need provide once or twice long-distance telephone charges for the guest to conveniently tell the new dress to people. Second ,next day,we must consider this guest s room top-priority, and enjoy VIP treatment。

2 2 、当客人进住后要保密他的房号、姓名时，怎么办？A staying guest would like to ask DND service, how can we do?答：1、问清楚客人的房间号码或登记人姓名，并察看电脑备注栏中的内容。

酒店前厅英语口语1I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。

2.What's the price difference?两种房间的'价格有什么不同?3.A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4.I think I'll take the one with a front view then.我想我还是要阳面的吧。

5.How long will you be sta.ing?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开。

7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。

8.I'd like to book a single room with bath from theafter-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。

10. What is the rate， please?请问房费多少?11.The current rate is$ 50 per night.现行房费是50美元一天。

12. What services e with that?这个价格包括哪些效劳工程呢?13.That sounds not bad at all. I'll take it.听起来还不错。

酒店前厅英语口语对话对话趣味教学要创设有趣的语言学习环境,开展愉悦教学,如运用体态语、唱英文歌、角色扮演等等。

小编精心收集了酒店前厅英语口语对话，供大家欣赏学习!酒店前厅英语口语对话1R:Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。

欢迎来到云山饭店。

先生需要我帮忙吗?G:Yes.I'd like to check in,please.是的，我想登记入住。

R:Certainly,sir.May i have your name,please?好的，先生请告诉我你的姓名?G:Yes,it's Charlie White.查理怀特R:Do you have a reservation with us,sir?先生，有向我们预订吗?G:Yes,for tonight.是的，今晚R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。

我查一下我们的预定记录。

让您久等了。

先生，你预定的是一个单人间，住3晚。

请您填写登记表，好吗?G:Sure.好的R:May i confirm your departure date?我想确认你的离开日期G:Yes,i should be leaving on the 8th.恩，我应该在8号离开R:How would you like to make payment?请问你想怎么付款?G:By Visa Card.Visa 卡R:May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。

前厅服务英语口语测试题前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。

Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。

R：Certainly, Madam. May I have you name, please?好的，小姐。

能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。

从今晚开始。

R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。

R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。

（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。

Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Y es, I’d like to check-in .please.我要登记住宿。

R：Certainly, Madam. May I have you name, please?好的，小姐。

能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Y es, form today.是的，预定了。

从今晚开始。

R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。

R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Y our reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。

（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Y es.是的R：Print out the registration form?打印住宿登记表。

一、中翻英（共15题，每题1分，共15分）。

1、预定2、收据、收条3、签名4、可得到的、可用的5、行李6、进房7、洗衣8、豪华套房9、赔偿10、发票11、折扣12、吹风机13、毛巾14、接待处15、人民广场二、填空（共15题，每题1分，共15分）。

1、Your is 666 您的房间号码是6662、would you stay here ? 您住几个晚上？3、Please your name here . 请在这里签字。

4、This is the . 这是给您的最优惠价格。

5、The phone is right now . 电话占线。

6、I have to if there ‘s a room .我得查一下是否有房间。

7、Would you mind filling in the form ? 您填一下登记表好吗？8、May I know your payment for cash or credit card ?您的押金是用现金还是信用卡。

9、All the rooms are . 所有房间都预定过了。

10、Here is your room . 这是您的房卡。

11、What’s your opinion of our ? 您对我们的服务有什么意见吗？12、If you late 18:00 ,it should be charged half-rate如果您延至下午六点前退房，需加收半天房费。

13、We will use your credit card for 我们将用您的信用卡做个授权。

14、If you dial internal call ,please 6 first ,then the area number and the telephone number . 国内长途先拨6再加区号和电话号码。

15、We usually have high in the peak seasons .旺季时我们的客房率通常很高。

东瓯大酒店前厅部技能大赛问答题一、前台术语解释/英语口语题1、确认订房:Confirmed reservation ，你好吗？How are you ?2、提前到达:Early arrival ，我很好，谢谢！你呢？I’m fine ,thank you !And you?3、送餐服务:Room service，很高兴见到你！Nice to meet you !4、保险箱:Safe—deposit boxes ，欢迎光临东瓯大酒店！Welcome to Dongou hotel!5、意思是失物招领处:Lost and found ，我能为你做点什么吗？Is there anything I can do for you ?6、重要客人:Very Important Person，缩写是：VIP7、国际长途IDD 我能帮你什么吗？May I help you?8、国内长途DDD，我能看一下您的护照吗？May I see you passport?/ Would you please show me your Passport?9、住房OCC，能告诉我您的房间号码吗？W ould you please let me know your room number?10、脏房VD ，祝您入住愉快！Enjoy your stay with us!11、干净房VC ，为此我们很难过！I’m very sand about this!12、维修房OOO请问您住几个晚上？How many staying night13、外宿房SO，14、免打扰房DND，对不起，您的押金已经不够了！15、自用房HU，退房时间是中午12：00，超过12：00到18：00需加收半天房费。

二、应辩问题处理：1、发现客人行动不便时怎么办？主动上前为客人服务。

举例：如扶客人、帮提行李等。

安排房间应近电梯和服务台。

通知有关部门，对客人特殊照顾。

（1）Room Reservation by Teephone电话预定R: Huatian Hotel .Good morning .Reservation Desk .May I help you ?（华天酒店，早上好，预订部，请问有什么可以帮您旳吗？）G: Good morning . I d liek to book a single room,please（早上好，我想预定一种单人房）R: May I have you name,please？（可以告诉我您旳姓名吗？）G: Henry Smith （亨利. 史密斯）R: When you arrive and departure dates ,please?（请问您什么时候到来，什么时候离开呢？）G: From June 25 to 26,by the way .what is the rate of a single room ?（六月25至26，顺便一提，单人房旳房价是多少？）R: It is 380 yuan for a single with bath and 300 yuan with shower .Which one would you like?（带浴缸旳单人房是380元，带淋浴旳是300元，您喜欢哪一种呢？）G: 300 yuan a night is ok(300元一晚旳就可以了)R: May I have you telephone number ,please?（可以告诉我您旳电话号码吗？）G:185****1248（我旳电话号码是185****1248）R: Mr.smith ,a single with shower,from June 25to 26 .andtelephone number 185****1248,AmIcorrect？（史密斯先生，您预订了一间带淋浴旳单人房，是六月25号来，26离开，您旳电话号码是185****1248，请您确认一下）G: Yes,That is right . Thanke you goodbye（是旳，没错，谢谢，再会）R：Thank for calling ,Mr Smith ,We are looking forword to you coming ,goodbye(谢谢您旳来电，史密斯先生，我们期待您旳到来，再会)(2)Greeting guests at the door行李员迎接客人B: Good morning .sir .Welcome to our hote . I am the bellman . What can I do for you ?（早上好，先生。

Dialogue AA：Good morning，sir. Can I help you？B：Good morning！I have a reservation for a single room with a bath here.A：May I have your name，sir，please？B：Bradley，John Bradley.A：Just a moment，sir，while I look through our list.Yes，we do have a reservation for you，Mr. Bradley.Would you please fill out this form while I prepare your key card for you？B：Yes.Can I borrow your pen for a minute，please？A：Sure.Here you are.B：What should I fill in under ROOM NUMBER？A：You can just skip that. Ill put in the room number for you later on.B：（After he has completed the form）Here you are.I think Ive filled in everything correctly.A：Let me see…name，address，nationality，for war ding address，passport number，place of issue，signature and date of departure.Oh，here，sir.Your forgot to put in the date of your departure. Here let me fill it in for you.You are leaving on…？B：Ocrober 24.A：Now everythings in order.And here is your key，Mr.Bradley.Your room number is 1420. It is on the14th floor and the daily rate is$90.Here is your key card with all the information on your booking，the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it when you sign for your meals and drinks in the restaurants and the bars.You also need to show it when you collect your key from the Information Desk.B：OK.Ill take good care of it.A：And now if you are ready，Mr.Bradley，Ill call the bell-boy and hell take you to your room.B：Yes，Im ready.Thank you.A：I hope you enjoy your stay with us.B：Ill try.Dialogue BA：Good morning！Can I help you？B：Good morning！Im Mr.Doug lass in room 1208. My business negotiation has progressed much more slowly than I had expected.This makes it necessary for me to stay on here for another day.I wonder if it is possible for me to extend my stay at this hotel for two days.A：Ill take a look at the hotels booking situation. Yes，sir，Im glad that well be able to accept your extension re-quest.But Im afraid that it will be necessary for us to ask you to change rooms for the last two nights.You see，we have already let your room to another gentle-man.Is that acceptable to you？B：Yes，thats no problem at all.A：Let me see… room 1111 Will be vacant. How about room1111？B：That is fine.A：When would you like to move tomorrow？B：I dont know.A：The new occupant will be checking in a little after twelve.B：That means I have to move out before 12. Let me see. Ill be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So Im going to have to do it before I go to the negotiation.Well，I think I will move at 9oclock.A：Good.I will send a bellboy to your room and help youwith your luggage at 9 oclock. And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it.B：I will.Thank you very much.A：Goodbye.Words and Expressionsnationality n.国籍forward v..发送，寄发for warding address 转投地址passport n.护照place of issue 发照地点signature n.签名departure n.离开regulation n.规章，规定，条例negotiation n.谈判；磋商extension n.延长日期。

英文：Please follow me, here we have a clean and tidy table for you.
2. 中文：您想坐在室内还是室外？
英文：Do you prefer to sit indoors or outdoors?
3. 中文：对不起，这个位置已经有客人了，请您到别的地方去坐。
五、结账
1. 中文：这是您的账单，请您核对一下。
英文：Here is your bill, please check it.
2. 中文：请问您是用现金结账还是刷卡？
英文：Would you like to pay by cash or credit card?
3. 中文：谢谢光临，欢迎下次光临。
英文：Thank you for coming, we look forward to seeing you again.
2. 中文：您需要我帮您推荐一些招牌菜吗？
英文：Would you like me to recommend some signature dishes for you?
3. 中文：请问您喜欢吃辣的还是清淡的？
英文：Do you prefer spicy or mild flavors?
四、询问客人满意度
1. 中文：请问您的餐点如何？
英文：How is your meal?
2. 中文：请问您对我们的服务满意吗？
英文：Are you satisfied with our service?
3. 中文：请问您还需要别的帮助吗？
英文：Is there anything else I can 的常见情景和表达方式，希望能对餐厅员工提供一些帮助。提高前台服务的质量，不仅可以让客人感受到更好的用餐体验，还能为餐厅带来更多的回头客和口碑宣传。因此，餐厅员工在日常工作中应该多加练习，熟练掌握前台对话的表达方式，为客人提供更加周到细致的服务。

前厅英语问答题库（中英文互译）1、欢迎光临本酒店welcome to our hotel.2、请稍等Just a monment, please.3、给您Here you are4、我想要一间房住两天I want a room for 2 days5、请出示您的护照Please show your passport6、你有几件行李？How many pieces of luggage do you have?7、我带您去会议室I will show you to meetingroom8、请问您的房间号？May I have your roomnumber?9、请您预付800元押金You should pay a deposit of 800yuan.10、不用谢，祝您玩的愉快You are welcome. Have a good stay.11、我可以为您做什么？What can I do for you?12、这是您的房卡Here is your roomcard.13、先生，请问您有预定吗？Have you made a reservation, sir?14、您用现金还是信用卡结账？You should pay in cash or by creditcard?15、旅行支票Traveler”s check16、这是您的找零和收据。

Here is your change and receipt17、贵重物品请随身携带Anything valuable should be taken with you ,please18、我为您查一下I’ll check it for you.19、请问咖啡厅在哪Where is coffer bar , please?20、请帮我们叫一辆出租车Please order a taxi for us.21、请先拨“0”Please dial “0”first.22、我可以刷卡吗？Can I pay by credit card?23、当然可以Yes, of course.24、旅行团队Tourist party25、单人间、标准间、套房、豪华套房Single room 、double room 、suits 、luxury suits。

1.英语口语之前台面试问题1.能用英语自我介绍吗?Could you introduce yourself in English?2.您是如何培训本部门员工的?How do you train the staff of your department?3.如果酒店正式录取您，您上班第一件事是做什么?If you are employed by the hotel , what will you do firstly?4.你参加过什么业余活动?What amateur activities have you ever taken part in ?5.您如何理解服务行业的“服务意识”?How do you comprehend the “service consciousness” of service trade?6.您是如何理解职业道德的?How do you perceive the morality of career?7.请举例您在工作中遇到的几件困难，而您是如何克服的?Could you list some difficulties during your work? And how did you conquer them?8.您对您以前的直属领导有何看法?How do you like your senior leader who led you directly before?9.你的期望待遇是什么?What kind of treatment do you expect?10.请你用英文介绍目前服务的公司。

Could you introduce the company which you are serving in English?11.如果我酒店雇用你，你觉得可以为部门带来什么样的贡献?What could you make a contribution to our hotel if you are employed by our hotel?12.你是怎么知道我们招聘酒店前台接待这个职位的呢?How do you know the message that we have this vacancy?13.除了工资，还有什么福利最吸引你?Besides the salary, what welfare attract you mostly?2.托福口语的备考要点一、语音语调提高语音语调的方法就是模仿。

酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you?下午好，我能帮您什么吗？Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司，我想订一间套房，有吗？R: Certainly, can you give me your name please, sir?有的，先生，可以告诉我您的名字吗？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?谢谢，WEST先生。

请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。

R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。

C: How much is the suite, please?请问套房多少钱呢？R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。

C: Does that include attendance?有包括服务费吗？R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。

C: Meals included?餐费有包含在内吗？R: Meals are extra, not included.餐费是另外算的，不包含在内。

酒店常用英语口语：前厅部用语（1） Have you a reservation？您预订过吗？（2） May I have your name and room number？您能告诉我您的名字与房间吗？（3） Here is your room key.给您房间钥匙。

（4） Please pay at the cashier's desk over there.请去那边帐台付款。

（5） Are these your baggage？ May I take them for you？这些是您的行吗？我来帮您拿，好吗？（6） I'm afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了。

（7） Your room is confirmed for that day. We look forward to serving you.您要的那一日房间已经确认了。

我们期待着为您服务。

（8） I'll cancel Mr Bell's reservation from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。

（9） May I reconfirm your departure date？我可以再次确认您的离店日期吗？（10） I'm sorry， madam. We don't have any vacancy at the moment.对不起，小姐，我们现在没有空房间。

（12） How many pieces of luggage do you have？请问您有几件行？（13） Is there anything valuable or breakable in your bag？您包里有贵重或易碎物品吗？（14） You can get your money changed at the cashier's Desk..您可以去收款处兑换钱。