星级酒店服务手册
目录
总经理致辞
大堂服务GRAND LOBBY SERVICES
1．大堂经理Assistant Manager
2．问讯∕留言Informatio n ∕ Message
3．预订∕接待Reservation ∕ Reception
4．收银∕结账Cashier
5．信用卡Credit Card
6．退房时间Check-out Time
7．客房门卡Room Card
8．行李服务Luggage Service
9．大堂保险箱Lobby Safe box
10．商务中心Business Center
11．商场Shopping Center
12．残疾人士设施Handicapped Facilities
13．着装Dressing
14．停车Parking
客房服务
GUEST ROOM SERVICES
1．客房中心Housekeeping Center
2．房间清洁服务Room Cleaning
3．房间夜床服务Turn-down Service
4．洗衣服务Laundry Service
5．小酒吧Mini-Bar
6．房间加床服务Extra Bed
7．送餐服务Room Service
8．擦鞋服务Shoes-shine Service
9．叫醒服务Wake-up Call
10．饮用水Drinking Water
11．电话Telephone
12．电吹风Hair Dryer
13．冰块Ice Cube
14．电熨斗/烫衣板Iron / Iron Board
15．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 16．失物招领Lost And Found
17．电视节目TV Channel
18．网上漫游Internet Service
19．空气调节Air Conditioner
20．电源总开关Energy Saver
21．电源说明Power Supply
22．无烟楼层Non-smoking floor
23．紧急情况Emergency
餐饮服务
FOOD & BEVERAGE SERVICES
1．宴会预订Banquet Reservation
2．大堂吧Lobby Bar
3．西餐厅Western Restaurant
4．行政酒廊Executive Lounge
5．中餐厅Chinese Restaurant
6．会议室Conference Room
7．送餐服务Room Service
会馆服务
HEALTH& ENTERTAIMENT SERVICE 1．游泳馆Swimming Pool
2．健身房Gymnasium Center
3．棋牌室Chess and Mahjong Room
安全指南
SAFETY DIRECTORY
1．遵守措施comply with the measures
2．宾客注意事项Guest’s Notices
3．安保Safeguard
4．火警Fire Prevention
5．火警须知Fire alarm notice
电话指南
TELEPHONE DIRECTORY
1．拨打客房电话Room to Room Calls
2．拨打外线电话Outside Calls
3．国内直拨电话DDD Calls
4．国内、国际直拨须知IDD&DDD Service Guide
客房物品有偿价格表
GEST ROOM ITEMS PAID A PRICE LIST
银盛国际酒店热忱欢迎阁下光临
尊敬的宾客：
欢迎您下榻菏泽银盛国际饭店！
您的到来，我们酒店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了酒店的各项服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。
在银盛国际酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在银盛国际酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。
最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！
银盛国际酒店
总经理
Warmly Welcome to YINSUN International Hotel
Dear Guest:
Welcome to Yinsun International Hotel!
All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.
You are our concern in Yinsun International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.
We wish, during your stay with us, joviality experience wise up to your friends and we hope
we will have the pleasure of serving you again.
INTERNATIONAL HOTEL
General Manager
大堂服务
GRAND LOBBY SERVICES
1．大堂经理Assistant Manager TEL 87777 位于饭店大堂内，24小时为您提供服务。
The Assistant Manager in the lobby will be at your service at any time.
2．问讯∕留言Information ∕ Message TEL 80000如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.
3．预订∕接待Reservation ∕ Reception TEL 80000 饭店接待处24小时为您提供预订客房、住宿登记等服务。
The Front Desk will provide you with the service of reservation and registration any time.
4．收银∕结账Cashier TEL 86666 位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.
5．信用卡Credit Card TEL 86666 欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡
Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, 6．退房时间Check-out Time TEL 86666 饭店退房时间为下午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。
Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.
8．客房门卡Room Card TEL 80000 饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。
We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.
9．行李服务Luggage Service TEL 80000 我们为您提供店内免费运送或寄存行李服务。
We offer free-of-charge service of delivery in our hotel and left-luggage service.
10．大堂保险箱Lobby Safe box TEL 80000 大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。
Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.
11．商务中心Business Center TEL 88888 位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、收发电子邮件、邮寄等服务。
服务时间：08：00-22：00
Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.
Service Hours：08：00am-10：00pm
12．商场Shopping Center TEL 80117位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。
服务时间：08：00-22：00
Located in the lobby, it offers local specialties、tourism products、root carving artwork、
articles for daily use、soft drinks and food, etc.
Service Hours：08：00am-10：00pm
13．残疾人士设施Handicapped Facilities TEL 80000 饭店备有轮椅车，如需使用请与行李房联系。
We also offer wheelchair and walking stick. Please contact the Luggage Room if you need. 14．着装Dressing
我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。
We advise you to wear the proper formal dress in all restaurants and public places.
15．停车Parking
饭店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。
We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please do n’t leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.
客房服务
GUEST ROOM SERVICES
1．客房中心Housekeeping Center TEL 80115 客房中心24小时为您服务，如有需要请与客房中心联系。
We will serve you the whole day. Please contact housekeeping center for assistance.
2．房间清洁服务Room Cleaning TEL 80115 您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。
Hang “Make up Room”signboard at the door knob or call housekeeping, and then we’ll clean your room at soon as possible.
3．房间夜床服务Turn-down Service TEL 80115饭店为您提供每日开夜床服务。
We have do turn down service for you every day, please contact housekeeping center.
4．洗衣服务Laundry Service TEL 80115饭店为您提供水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。饭店还提供特快洗熨服务，4小时内送回。详情请参阅房内的洗衣单。
We offer dry cleaning, washing and pressing service .The Room Attendant comes to collect the washing bag before 10：00am every day and send it back in the same day. Express service is available also to you within 4 hours. Please refer to the Laundry List in your room. for details.
5．小酒吧Mini-Bar TEL 801158 客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随时与客房中心联系。
There is a mini-bar with many kinds of drink and snacks in your room. We will replenish them and the sum of charge will be recorded. If you want anything else, please contact
housekeeping center.
7．送餐服务Room Service TEL 80888 服务时间：09：30-09：00
Service Hours：09：30am-09：00am
8．擦鞋服务Shoes-shine Service TEL 80115 每间客房都配有擦鞋布。如有需要擦鞋服务，请将鞋放入房间衣柜鞋鞋篮或与客房中心联系。
Each room provide shoe-shine cloth, Please put your shoes into the basket in the cabinet or contact Housekeeping if you need.
9．叫醒服务Wake-up Call TEL 9请拨“9”与总机接线员联系，确定为您叫醒时间。
Please dial “9” to contact with the Operator and confirm your wake-up time.
10．饮用水Drinking Water TEL 80115 客房卫生间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。
The water from the tap in the bathroom can be drunk directly. You may use the electronic kettle to boil the water. Please contact housekeeping for assistance.
11．电话Telephone TEL 9每个房间都配备长途直拨国际/国内电话系统。如要拨打长途电话，拨“9”请总机接线员协助。
Every room is equipped with the direct international and domestic dialing system. If you want to make a long distance call, dial“9”for help.
12．电吹风Hair Dryer TEL 80115 客房内备用电吹风可供您使用。