酒店部门常用术语
E.D.P(Electronic Data Processor)电脑部
1． Executive Office行政办公室
2． Human Resources Dept.人力资源部
3． Front Office前厅部
4． Housekeeping Dept.管家部
5． Food & Beverage Dept.餐饮部
6． Recreational Dept.康乐部
7． Financial Dept.财务部
8． Sales Dept.市场营销部
9． Security Dept.保安部
10． Engineering Dept.工程部
11． Waiting list等候名单
12． Average room rate平均房价
13． DND=Do Not Disturb请勿打扰
14． VIP=Very Important Person贵宾
15． Package包价服务
16． No-show订房不到
17． Message留言
18． Cancellation取消
19． Walk-in无预订散客
20． Morning call叫醒服务
21． Complain投诉
22． Over booking超额预订
23． OOO=Out of Order维修房
24． Lost and found 失物招领
25． Room status 房间状态
26． Check in 登记入住
27． Check out 结帐离店
28． Reservation预订
29． Reception接待
30． Operator总机话务员
31． Business centre商务中心
32． DDD=Domestic Direct Dial国内直拨
33． IDD=International Direct Dial国际直拨
34． LDD=Local Direct Dial市话
35． Suite套房
36． Standard room规范间
37． Double room大床间
38． Mini-bar小酒吧
39． Laundry service洗衣服务
40． Room service送餐服务
41． Menu菜单
42． PA=Public Area公共区域
43． DJ=Disk Jockey音控员
44． Tips=To Insure Prompt Service小费
45． AM=Assistant Manager大堂副理
常用词汇
information desk 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 休息厅roof garden 屋顶花园 billiard-room 球房 dining-room, dining hall 餐厅 men's room 男盥洗室 ladies' room 女盥洗室 cloak-room 存衣处 basement 地下室 cellar 地窖 broom closet 杂物室 room number 房间号码 room key 房间钥匙 suite 一套房间 single room 单人房间 double room 双人房间 sitting-room, living-room 起居室 sofa, settee 长沙发 easy chair 安乐椅 armchair 扶手椅 wicker chair 藤椅 folding chair 叠椅 swivel chair 转椅 rocking chair 摇椅 stool 凳子 stool 凳子 bench 条凳 tea table 茶几 desk 书桌 bookcase 书橱 bookshelf 书架 wardrobe 衣柜 built-in wardrobe, closet 壁橱 chest of drawers 五斗橱 screen 屏风 hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 单人床 double bed 双人床 twin beds 成对床 mattress 褥子 quilt 被 blanket 毯子 sheet 床单 bedspread 床罩 cotton terry blanket 毛巾被 pillow 枕头 pillow 枕头 pillowcase 枕套 mat 席 cushion 垫子 bathroom 浴室 bath tub 浴盆 shower bath, shower 淋浴 cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头dressingtable 梳妆台 mirror 镜子 washbasin 洗脸盆 towel 毛巾 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所；抽水马桶 toilet roll, toilet paper 卫生纸 bath towel 浴巾bathrobe 浴衣 towel rail, towel rack 毛巾架 sponge 海绵 waste-paper basket 废纸篓thermometer 温度计 balcony 阳台 balcony 阳台 sash window 上下开关窗 shutters 百叶窗transom, transom window 气窗 curtain 窗帘 lace curtain 挑花窗帘 windowsill 窗台
air-conditioned 有空调设备的 radiator 暖气片 central heating 暖气 ashtray 烟灰碟 smoking set 烟具 electric fan 电扇 chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯 desk lamp 台灯 bedside lamp 床头灯 floor lamp 落地灯 wall lamp 壁灯 lampshade 灯罩 bulb holder 灯头 bulb 灯泡 screw-type bulb 罗口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡 opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 plug 插头 telephone 电话 electric iron 电熨斗 peg, hook 衣钩 clothes-hanger 衣架 door-mat 门前的擦鞋棕垫 manager 经理 attendant 服务员 desk clerk 值班服务员 waiter （餐厅）服务员 waitress （餐厅）女服务员 rent 租金 bill 账单
酒店英语口语150句
欢迎和问候语：
1) Good morning(afternoon, evening),sir(madam).
早上(下午、晚上) 好，先生(夫人) 。
2) How do you do? 您好！(初次见面)
How do you do ? 您好！
Glad to meet you. 很高兴见到您。
3) How are you? 您好吗？
Fine, thanks. And you? 好的，谢谢。您呢？
4) Welcome to our hotel (restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。 (客人刚入店时)
I hope you are enjoying your stay with us .
希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)
I hope you have enjoyed your stay with us .
希望您在我们宾馆过得愉快。
(客人离店时)
7) Have a good time ! 祝您过得愉快！
电话用语：
8)***Hotel, Front Desk. Can I help you? ***大酒店，前厅。您找谁？
9) Sorry , I’ve dialed the wrong number.对不起，我拨错号了。
10) May I speak to your General Manager? 能和你们总经理说话吗？
Speaking. 我就是。
11) Sorry. He is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12) Pardon? 对不起，请再说一遍好吗？
I beg your pardon ? 对不起，请再说一遍好吗？
祝贺语：
13)Congratulations! 祝贺您！
14) Happy birthday! 生日快乐！
15) Happy New Year! 新年快乐！
16) Merry Christmas! 圣诞快乐！
17) Have a nice holiday! 节日快乐！
18) Wish you every success! 祝您成功！
答谢和答应语：
19) Thank you (very much). 谢谢您(非常感谢) 。
20) Thank you for your advice(information,子help). 感谢您的忠告(信息、帮助) 。
21) It’s very kind of you .谢谢，您真客气。
22) You are welcome.不用谢。
23) Not at all. 不用谢。
Don’t mention it.不用谢。
24) It’s my pleasure.很高兴为您服务。
With pleasure.My pleasure .
25) I am at your service. 乐意为您效劳。
26) Thank you for staying in our hotel. 感谢您在我们饭店下榻。
道歉语：
27) I’m sorry .很抱歉。
28) Excuse me.对不起。
29) Oh, is my apologize. 对不起，那是我的过错。
30) Sorry to have kept you waiting. 对不起，让您久等了。
31) Sorry to interrupt you. 对不起，打扰您了。
32) I’m sorry about this.对此表示歉意。
33) I apologize for this. 我为此道歉。
34) That’s all right.没关系。
35) Let’s forget it.算了吧。
征询语：
36) Can(May ) I help you ? 我能帮您什么吗？
Yes ,please .好的。
37) What can I do for you? 我能为您干点什么吗？
38) Is there anything I can do for you? 有什么我能为您效劳的？
39) Just a moment, please. 请稍等一下。
40) May I use your phone? 我能借用您的电话吗？
Yes, of course. 当然可以。
Certainly. 当然可以。指路用语：
41) Go upstairs/downstairs 上楼/下楼
42) It’s on the second(third) floor.在二(三) 楼
43) Excuse me. Where is the washroom 对不起，请问盥洗室(电梯) 在哪儿？
(restroom, elevator)
This way, please. 请这边走。
44) Turn left/right. 往左(右) 转。
45) It’s in the lobby near the main entrance. 在大厅*近大门。
46) It’s in the basement at the end of the corridor.在地下室走廊尽头。
提醒用语：
47) Mind(Watch) your step. 请走好。
48) Please be careful. 请当心。
49) Please don’t leave anything behind.请别遗忘您的东西.
50) Don’t worry.别担心。
51) Take it easy. 放心好了。
52) Please don’t smoke here.请不要在这里抽烟。
告别语：
53) Goodbye.再见.
54) See you later. 等会见。
55) Good night. 晚安。
56) See you tomorrow. 明天见。
57) Goodbye and thank you for coming. 再见，谢谢您的光临。
58) Goodbye and hope to see you again. 再见，希望再见到您。
59) Have a nice trip! 一路平安！
60) Wish you a pleasant journey! Good luck!祝您旅途愉快！
前厅部
(61) Have you a reservation?您预订过吗？
(62) May I have your name and room number?
您能告诉我您的名字与房间号码吗？
(63) Here is your room key.给您房间钥匙。
(64) Please pay at the cashier’s desk over the re.
请去那边帐台付款。
(65) Are these your baggage? May I take them for you? 这些是您的行李吗？我来帮您拿，好吗？
(66) I’m afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了。
(67) Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。
(68) I’ll cancel Mr. Bell’s reservation from February 27th for three nights.
我将取消BELL先生从2月27日开始3个晚上的预订。
我们期待着下一次为您服务。
(69) May I reconfirm your departure date?
我可以再次确认您的离店日期吗？
(70) I’m sorry, madam. We don’t have any vacancy at the moment.对不起，小姐，我们现在没有空房间。
(71) How many pieces of luggage do you have?
请问您有几件行李？
(72) Is there anything valuable or breakable in your bag?
您包里有贵重或易碎物品吗？
(73) You can get your money changed at the cashier’s Desk.
您可以去收款处兑换钱。
(74) Could you take a message for her, please?
你能不能为我给她留信口信？
(75) Just a moment, please, sir. I’ll put you through.
请稍等一下，先生。我马上为您接通。
(76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want.
打外线请先按9，听到声响后再按您所要的号码。
(77) How would you like to make payment, sir.
先生，请问您将如何付款？
(78) Here is your change and receipt, sir. I’ll send a bellman up to get your luggage.
先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。
(79) The rate of your room will be paid by your host unit while the others should be at your expense..
您的房费将由接待单位支付，而杂费则应由您自己付。
(80) How many copies do you need?
您要复印几份？
(81) Can you give me your fax number, sir?
请您告诉我您的传真号码好吗？
(82) When can I pick it up?
我什么时间能取？
管家部
(83) Housekeeping. May I come in?
客房服务员，我可以进来吗？
(84) Leave your laundry in the laundry bay behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
(85) I hope I’m not disturbing you.
我希望没有打扰您。
(86) One moment, madam. I’ll bring them to you right away.
等一会，夫人。我马上送来。
(87) I’ll show you to your room. Would you come this wa y?
我带您去您的房间。请这边走好吗？
(88) I’m sorry to disturb you, sir, but we would like to clean the room. May we do it now?
对不起，打扰您了，先生。我们想现在打扫房间，可以吗？
(89) I’m sorry, sir, but could you wait another 20 minutes, please?
对不起，先生，但您能再等20分钟吗？
(90) Could you bring me some more towels, please?
你能不能再给我拿几条毛巾来？
(91) Yes, madam. I’ll bring them to your room at once.
好的，夫人，我马上给您送来。
(92) The hotel provides free shoe shining service for its guests.
酒店为住店客人提供免费擦鞋服务。
(93) I’m terribly sorry. I do wish we had known i t earlier.
非常对不起。要是我们早点知道就好了。
(94) There’s something wrong with the toilet.
抽水马桶出毛病了。
(95) I’ll inform the Engineering Department right now.
我马上就通知工程部。
(96) Good evening, sir. Your laundry is ready. Would you see if they are all right?
晚上好，先生。您送洗的衣服洗好了，请您查看一下是否满意？
(97) Please sign on the laundry list, madam.
小姐，主须送洗衣服单上签字。
(98) Pardon, madam. I’m afraid I don’t follow.
请原谅，太太，我没有听明白您说什么。
(99) May I know her nationality, British or American?
我可以知道她的国籍吗，英国人还是美国人？
(100) When did you lose it?
您什么时候丢失的？
(101) Can you give us details of your…?
请您详细描述一下您的……好吗？
(102) We’ll try everything we can to look for it for you.
我们将尽一切可能替您寻找失物。
(103) I’m sorry to hear that. Shall we search the room once again?
听到这件事我深表遗憾，我们在房间里找一遍好吗？
(104) I’m sorry to hear that. I’ll ask a repairman to come to your room at once.
很抱歉听您这么说。我马上叫修理工到您房间来。
餐饮部
(105) Sit down, please. Here is the menu. May I take your order, sir?
请坐，给您菜单。先生，您要点菜吗？
(106) Would you like to have coffee or tea?
您要喝咖啡还是茶？
(107) Would you like to have some wine with your dinner?
您用餐时需要喝点酒吗？
(108) Service hours are: 7:00-9:00a.m.for breakfast…
餐厅供应时间是：早上7点到9点…
(109) Here is the bill. Please sign it.
这是您的帐单，请签字。
(110) What time would you like your table?
您什么时候来用餐。
(111) Would you like to sit by the window?
请问您是否喜欢坐在*窗的位子？
(112) May I suggest that you wait in the bar?
我建议您去酒吧等候，好吗？
(113) Here is your Beggar’s Chicken.
您的叫化子鸡来了。
(114) That’s all for your dishes. If you want anything else, just call me. Please enjoy yourself.
您的菜上齐了。如果您还要什么，请叫我。祝您就餐愉快。
(115) I do apologize for giving you the wrong soup.
我上错汤了，真抱歉。
(116) How do you like the fish cooked this way?
您觉得鱼这样烧怎么样？
(117) The buffet is over there, please help yourself.
自助餐在那边，请随意了取用。
(118) How would you like your eggs?
您喜欢鸡蛋怎样烧？
(119) Our buffet serves rich Chinese and Western food and also various kinds of salads, cakes and fruit.
自助餐厅食品丰富，有中式食品、西式食品，还有各式色拉、糕点和水果。
(120) Room service. Can I help you?
送餐服务。有什么事要我们办吗？
(121) I’m terribly sorry, sir. There is a mistake on the bill.
太对不起了，先生。帐单上出了一点错。
(122) Please feel free to contact us if you have any questions or request.
如果有什么问题或要求，请即与我们联系，不必客气。
(123) There are several ways of paying for the drinks.
饮料费的收付方法有几种。
(124) The exchange rate today is … for… RMB.
今天的兑换率是…兑换…人民币。
(125) I’ll need yo ur signature and room number.
我需要您的签名和您的房号。
销售用语
(126)What kind of rooms(food) would you like to have ? 您需要什么样的房间(菜) ？
(127)Here is a brochure of our hotel . 这是介绍我们酒店的小册子。
(128)We’ll give you a 10%(ten percent ) discount . 我们给您九折优惠。
(129)We’ll offer tour guides
complimentary breakfasts . 我们给陪同提供免费早餐。
(130)We accept your terms .我们接受您的条件。
公关用语
(131)May I introduce myself ?让我介绍我自己。
(132)May I present you a little souvenir请接受我们的一点小纪念品。
(133)Let’s drink to our friendship ! 为我们的友谊干杯。
(134) Let’s propose a toast to the health of our guests !建议为在座客人的健康干杯。
(135) Cheers ! 干杯！征求意见用语
(136) How do you like Chinese food ? 您喜欢中国菜吗？
(137) What do you think of our service ? 您对我们的服务有什么意见？
(138) Thank you for your comments(compliment , suggestions).
谢谢您给我们提的意见(赞扬、建议) 。
(139) I’m afraid it’s against the hotel’s regulations . 这是违反饭店的规章制度。
(140) In our hotel we don’t accept tips . 我们饭店是不收小费的。
It’s our pleasure to serve our guests well. 我们为客人服务好感到高兴。
Thank you all the same . 然而，还是要谢谢您。
(141) I’m afraid you’ll have to pay for the damage . 您必须赔偿。(142) Thank you for telling us about it . 谢谢您告诉我们。
I’ll look into the matter right away . 我马上去处理这事。
(143) I assure you it won’t happen again . 我保证此类事不会再发生。
(144) Please don’t worry ,sir (madam) . 先生(夫人) ，请不必担忧。
I’ll send someone up to your room right away . 我马上派人到您的房间去。
(145) I can’t guarantee anything ,but I’ll try my best . 我不能保证，但我会尽力而为。
商场用语
(146) What can I show you? 您要买什么？
(147) How do you like fashion(color , size , design)? 您喜欢这种款式(颜色、尺寸、图案) 吗？
(148) The extra large size of this color is out of stock . 这种颜色的特大号已经卖完了。
Please try us again tomorrow . 请明天再来看看。
(149) They are altogether 175(one hundred and seventy-five) yuan RMB. You may pay in cash or with credit card .
共计175元人民币。您可以付现金也可以用信用卡。
Please pay at the cashier’s .请到帐台付款。
(150) You have made a good choice . 您真会买东西。
you have very good taste . 您眼力真好。
Checking Out 结帐
Key Sentences（重点句子）
1、I'd like to pay my bill now．我想现在结账。
2、Your name and room number，please？请问您的姓名和房间号码？
3、Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？
4、Four nights at 90 US dollors each， and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4
个晚上，每晚90美元，加上膳食费，总共是660美元。
5、Can I pay by credit card？我可以用信用卡支付吗？
6、 Please sign your name here．请您在这里签名。
7、Excuse me． We're leaving today．I'd like to pay our bills now．劳驾。我们今天要离去了。我希望现在就把账结清。
8、By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
9、How about the charge for the days you shared the room with your friend？
这几天您的朋友与您同住费用怎么办呢？
10、Please add to my account．请记在我的账里。
11、Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林先生，今天早晨您是否
用过旅馆服务设施，或在旅馆餐厅用过早餐？
12、Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．
是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
13、The total for the eight days is five hundred sixty yuan and eighty fen．
8天来总计是560元8角。
Dialogue A
A：Good morning，sir．Can I help you？
B：I'd like to pay my bill now．
A：Your name and room number， please？
B：George Wright，Room 706．
A：Yes，Mr．Wright．Have you used any hotel service this morning？
B：No，I haven't used any services．
A：Fine．This is your bill，Mr．Wright．Four nights at 90US dollars each， and here are the meals that you had atthe hotel．That
makes a total of 665 US dollars．
B： Can I pay by credit card？
A：Certainly． May I have your card，please？
B： Here you are．
A：Please sign your name here．
B：Oh，yes．Is it possible to leave my luggage here until I'm ready to leave this afternoon？ I'd like to say good-bye to some of my friends．
A：Yes，we'll keep it for you．How many pieces of your luggage？
B： Just three．I'll be back by 3∶00．
A： That's fine． Have a nice day．
B：Thank you．See you later．
Dialogue B
（A：Receptionist B： Guest）
B：I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bank．
A：Up to the present，the total amount has been 880 yuan approximately．
B：Excuse me． We're leaving today．I'd like to pay our bill snow．
A：By the way， I'd like to tell you（that） the check-out times 12∶00 noon． May I know your name and room number，please？B：My name is Henry Green．Room 1123．
A：Yes，Mr．Green．How about the charge for the days you shared the room with your friend？
B：Please add to my account．
A：Then we'll make out a bill for both of you．
B：OK．
A：Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？
B：Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．
A：Fine．I'll need to find out what the charge is on the breakfast．The total for the eight days is eight hundred sixty yuan and eighty fen．
B：Oh，I didn't change enough money just now．Can I pay in American dollars？
A：No，sir．You can pay in Foreign Exchange Certificate only．But you can get your money changed at the Foreign Exchange Counter of our hotel over there．
B：Thank you．…Here you are．
A：Thank you．Mr．Green．Here's your receipt．
Words and Expressions
approximate a．近似的，大约的figure n．数字
exchange v．交换、兑换、交易Foreign Exchange Certificate 外币兑换券
receipt n．收据luggage n．行李、包裹
Wake-up Call Service 唤醒服务
Key Sentences（重点句子）
1、I'm going to Tianjln early tomorrow morning．我明天一大早要去天津。
2、So I would like to request an early morning call．因此我想让你们明天早上叫醒我。
3、At what time would you like us to call you tomorrow morning？
您想让我们明天早上什么时候叫醒您？
4、But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．
但我是10点钟必须赶到天津花园宾馆会议室。
5、That means that I'll have to be on the road by 7 o'clock at the latest．
就是说我明天早晨最迟也要7点钟上路。
6、In that case，I would like you to call me at 5∶45？那样的话，你们明早5点45分叫醒我好吗？
7、OK．So we will wake you up at 5∶45 tomorrow morning．好，那么我们明早5点45分叫醒您。
8、Will you do me a favour， Miss？小姐，能帮个忙吗？
9、I wonder if your hotel has the morning call service．不知道你们饭店是否有叫早服务。
10、Would you like a morning call？您要叫醒服务吗？
11、I want to go to the Bund to enjoy the morning scenery there．我想到外滩去欣赏那儿的景色。
12、At what time do you want me to call you up，sir？您要我什么时候叫醒您？
13、At 6 sharp tomorrow morning， please．请在明早6点钟。
14、By phone．I don't want to disturb my neighbors．电话叫醒，我不想吵醒邻居。
Dialogue A
（R＝Receptionist G＝Guest）
G：Good evening！This is Mr．Baldwin in room 303．
R：Good evening，Mr．Baldwin．What can I do for you？
G： I'm going to Tianjin early tomorrow morning． So I would like to request an early morning call．
R：Yes，Mr．Baldwin，at what time would you like us to call you tomorrow morning？
G：Well，I'm not really sure． But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．You wouldn't know how long it takes to drive to Tianjin from the hotel，would you？
R：I would give it three to three and a half hours．
G：That means that I'll have to be on the road by 7 o'clock atthe latest．
R：That's right．
G：Well，in that case，I would like you to call me at 5∶45？
R：OK．，so we will wake you up at 5∶45 tomorrow morning．Good night， Mr．Baldwin．Have a good sleep．
G：Good night．
Dialogue B
Mr Smith（B） asks the room attendant（A） how to have the morning call service．
B：Will you do me a favour， Miss？
A：Certainly，sir．
B：This is my first visit to China． I wonder if your hotel has the morning call service．
A：Yes，sir．Anyone who stays in our hotel can ask for the service． Would you like a morning call？
B：Yes，I must get up earlier tomorrow． I want to go to the Bund to enjoy the morning scenery there． You know this is my first visit to Shanghai．People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn．
A：That's true． At what time do you want me to call you up，sir？
B：At 6 sharp tomorrow morning，please．
A：What kind of call would you like，by phone or by knocking at the door？
B： By phone．I don't want to disturb my neighbors．
A： Yes，sir．I'll tell the operator to call you up at 6 tomorrow morning．Anything else I can do for you？
B：No．Thanks．Good night．
A：Good night，sir．Sleep well and have a pleasant dream．
Words and Expressions
request vt．请求，要求conferenc n．会议
scenery n．风景，自然景色Bund n．外滩（上海）
marvelous a．极好的，奇异的poetic a．诗的，有诗意的
bustling a．喧闹的；活跃的disturb vt．扰乱，使不安；打乱
Maintenance 维修服务
Key Sentences（重点句子）
1、There seems to be something wrong with the toilet．我房间里的抽水马桶好像出了点毛病。
2、We'll send someone to repair it immediately．我们会马上派人来修的。
3、What's the trouble？哪儿坏啦？
4、The toilet doesn't flush．抽水马桶不放水了。
5、Let me see．Oh，it's clogged．让我看看。噢，堵住了。
6、The water tap drips all night long．水龙头一整夜滴水。
7、Some part needs to be replaced．I will be back soon．有个零件要换了。我片刻就来。
8、Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些毛病。
9、The picture is wobbly．图像不稳定。
10、I'm sorry．May I have a look at it？很遗憾，我可以看看吗？
11、I'll send for an electrician from the maintenance department．我去请维修部的电工来。
12、We can have it repaired．我们能找人修理。
13、Please wait just a few minutes．请稍等几分钟。
14、The TV set is not working well．电视机有毛病了。
Dialogue A
A：Housekeeping．Can I help you？
B：Yes，there seems to be something wrong with the toilet．
A：We'll send someone to repair it immediately．What's your room number，please？
B：1287．
A：May I come in？
B：Come in．
A：What's the trouble？
B：The toilet doesn't flush．
A：Let me see．Oh，it's clogged…It's all right now．You may try it．
B：Yes， it's working now．Thank you．
A：You're welcome．Anything else？
B：The water tap drips all night long．I can hardly sleep．
A：I'm very sorry，sir．Some part needs to be replaced．I will be back soon．
Dialogue B
B：I've locked myself out of the room．May I borrow a duplicate key？
A：Don't worry，Mr Bell．I'll open the door for you．
（She opens the door with a duplicate key．）
B：Thank you very much．Sometimes I'm quite absentminded．
A：It doesn't matter，Mr Bell．What else can I do for you？
B：Ah，I'm afraid there's something wrong with the TV．The picture is wobbly．
A： I'm sorry．May I have a look at it？
B：Here it is．
A：（Tries to fix it，but in vain）I'll send for an electrician from the maintenance department．We can have it re-paired．Please wait just a few minutes，Mr Bell．（She leaves the room．Ten minutes later，there is a knock on the door．）
Electrician（E）： May I come in？
B：（Opens the door） How do you do？
E：How do you do？The TV set is not working well．Is that right，Mr Bell？
B：No，it isn't．
E：Let me have a look．（Finishes the repairing and checks other electric facilities in the room） Mr Bell，everything is OK now．B：What efficiency！Thanks a lot．
（Taking out some fee） This is for you．
E：Oh，no．We won't accept tips，but thank you，anyway．We wish you a nice stay with us，Mr Bell．
Words and Expressions
flush v．用水冲洗clogged a．塞住了
drip v．滴下wobbly a．摇摆不定的
electrician n．电工，电学家maintenance n．维修、保养
facility n．设备工具（常用复）efficiency n．效率
Settling complaints 处理投诉
Key Sentences（重点句子）
1、Can you change the room for me？ It's too noisy．能给我换个房间吗？这儿太吵了。
2、My wife was woken up several times by the noise the baggage elevator made．
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
3、She said it was too much for her．她说这使她难以忍受。
4、awfully sorry，sir．非常对不起，先生。
5、I do apologize．我向您道歉。
6、No problem，sir．没问题，先生。
7、We'll manage it，but we don't have any spare room today．我们会尽力办到，但是今天我们没有空余房间。
8、Could you wait till tomorrow？等到明天好吗？
9、I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
10、And if there is anything more you need， please let us know．如果还需要别的什么东西，请告诉我们。
11、The light in this room is too dim．这房间里的灯光太暗了。
12、Please get me a brighter one．请给我换个亮的。
13、Certainly，sir．I'll be back right away．好的，先生，我马上就回来。
14、The room is too cold for me．I feel rather cold when I sleep．这房间太冷了，我睡觉时感到很冷。
Dialogue A
A guest（B） wants to change a room．He goes to the assistant manager（A）
A：Good morning，sir．What can I do for you？
B：I'm Bell．I'm in Room 908．Can you change the room for me？It's too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her．
A：I'm awfully sorry，sir．I do apologize．Room 908 is at the end of the corridor．It's possible that the noise is heard early in the morning when all is quiet．
B：Anyhow，I'd like to change our room．
A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from．
B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
A：Be sure．I'll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know．
Dialogue B
A：Good evening，ma'am．Did you ring for service？What can I do for you？
B：Yes．The light in this room is too dim．Please get me a brighter one．
A：Certainly，sir．I'll be back right away…Do you mind if I move your things？
B：Oh，no．Go ahead．
A：Thank you…How is the light now？
B：It's much better now．Thank you．
A：You're welcome．And if you need any other things，please let us know．
B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？
A：（Checks）The air-conditioning is already off，ma'am．
B：Maybe I'm getting a cold．
A：Would you like an extra blanket？
B：OK．And would you please get me some hot water，too？I think I need to take some medicine．
A： Certainly，ma'am．I'll be right back…here is a blanket，and hot water for you．Anything else？
B：No，thanks．
A：Good night，ma，am．
Words and Expressions
elevator n．电梯
corridor n．走廊，回廊
delegation n．代表团
extra a．额外的，外加的
blanket n．羊毛毯，毯子，毛毡
Laundry Service 洗衣服务
Key Sentences（重点句子）
1、Excuse me．Have you any laundry？对不起，请问有没有要洗的衣服？
2、The laundry man is here to collect it．洗衣房服务员来这儿收要洗的衣服了。
3、If you have any，please just leave it in the laundry bag behind the bathroom door．如果您有衣服要洗，请放在浴室门后的洗衣袋里。
4、Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you
want to get them back．请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。
5、What if there is any laundry damage？如果你们洗衣时损坏了衣服怎么办？
6、 In such a case，the hotel should certainly pay for it．如果是这样，饭店当然应该赔偿。
7、Could you send someone up for my laundry，please？请问，你们能派人来收要洗的衣服吗？
8、A valet will be up in a few minutes．洗熨工马上就到。
9、Will the color run in the wash？洗衣时会掉色吗？
10、We'll dry-clean the dress．我们将干洗这条裙子。
11、We'll stitch it before washing．我们会在洗之前把衬里缝好。
12、When can I have my laundry back？我何时能取回洗的衣服呢？
13、But would you like express service or same-day？不过，您是要快洗服务还是当日取？
14、I'd like this sweater to be washed by hand in cold water．这件毛衣要用冷水手洗。
Dialogue A
（Explaining How to Get the Service）
（A：Room Attendant B：Guest）
A：Excuse me．Have you any laundry？The laundry man is here to collect it．
B：No，not now，thank you．
A：If you have any，please just leave it in the laundry bag be-hind the bathroom door．The laundry man comes over to collect it every morning．
B：Thank you．
A：Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．
B：I see．What if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with it．
A：In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry．
B：That sounds quite reasonable．I hope there's no damage at all．
A：Don't worry，sir．The Laundry Department has wide experience in their work．
B：All right．Thank you for your information．
A：Not at all．
Dialogue B（Express Service）
（A：Laundry clerk B：Mrs Bell）
A：What can I do for you？
B：Could you send someone up for my laundry，please？Room908，Bell．
采购常用术语 第一部分： custom made:需指定制造的产品 first priority:最高的优先级别 PPR( Premium price request):高于标准价格采购请求 RFQ(request for quote):报价请求，询盘 ESI(Early supplier involvement):供应商早期介入 cost modeling：成本模型 STD price:标准价格 Stock-out cost:缺货成本 awarded supplier:指定供应商 escalate to higher level:提交上级处理 cut hard order:手动下订单 customer demand pull-in:客户需求提前或增加 Distributor：分销商；Manufacturing：厂商； Broker：经纪商。（紧急情况下启用，价格较高。） EAU (Estimated annual usage):预估每年需求量 line down:停产 APQP(advanced product quality planning):指产品在量产前对如何实现产品以及如何进行质量控制看展的策划活动。 PPAP(production part approval process)：生产件批准程序，是指第一次生产样件时向客户提交一系列文件记录清单，如样品检测报告，FMEA,工艺流程图，控制计划，图纸等等，要提交的资料根据客户要求进行，提交后客户将确认OK后方可进行试生产阶段。 EOQ(economic ordering quantity):经济订购数量,EOQ=(A:单位时间净需求 S:每次订购费用 U:商品单位成本 C:储存成本)
电气英语证书考试(PEC)-常用的电气专业术语induction machine 感应式电机 horseshoe magnet 马蹄形磁铁 magnetic field 磁场 eddy current 涡流 right-hand rule 右手定则 left-hand rule 左手定则 slip 转差率 induction motor 感应电动机 rotating magnetic field 旋转磁场 winding 绕组 stator 定子 rotor 转子 induced current 感生电流 time-phase 时间相位 exciting voltage 励磁电压 solt 槽 lamination 叠片 laminated core 叠片铁芯 short-circuiting ring 短路环 squirrel cage 鼠笼 rotor core 转子铁芯 cast-aluminum rotor 铸铝转子
bronze 青铜 horsepower 马力 random-wound 散绕 insulation 绝缘 ac motor 交流环电动机 end ring 端环 alloy 合金 coil winding 线圈绕组 form-wound 模绕 performance characteristic 工作特性 frequency 频率 revolutions per minute 转/分 motoring 电动机驱动 generating 发电 per-unit value 标么值 breakdown torque 极限转矩 breakaway force 起步阻力 overhauling 检修 wind-driven generator 风动发电机 revolutions per second 转/秒 number of poles 极数 speed-torque curve 转速力矩特性曲线 plugging 反向制动 synchronous speed 同步转速
商务英语业务交流常用语 下面是整理的商务英语业务交流常用语，欢迎大家阅读! 1. Our lines are mainly arts and crafts. 我们经营的商品主要是工艺品。 2. We have been in this line of business for more than twenty years. 我们经营这类商品已有二十多年的历史了。 3. In order to acquaint you with the textiles we handle, we take pleasure in sending you by air our latest catalogue for your perusal. 为了使贵方对我方经营的纺织品有所了解，特航寄我方最新目录,供细阅。 4. We shall be glad to enter into business relations with you. 我们很乐意同贵公司建立业务关系。 5. We now avail ourselves of this opportunity to write to you with a view to entering into business relations with you. 现在我们借此机会致函贵公司，希望和贵公司建立业务关系。 6. Your desire to establish business relations coincides with ours.
你方想同我方建立业务关系的愿望与我方是一致的。 7. Our mutual understanding and cooperation will certainly result in important business. 我们之间的相互了解与合作必将促成今后重要的生意。 18. Glad to see you in your company. 很高兴在贵公司见到您。 9. It’s only half an hour’s car ride. 只有半小时的车程。 10. It would be very helpful if you could send us statistics on your sales. 如果你们能将你们的销售统计资料寄给我们，那可就太有帮助了。
跟单口语 1．What’s the size?多大尺寸？90X90 (Ninety by ninety)九十乘九十。 2．What’s the CMB? 体积多大？0.07M3 (zero point zero seven cube meter) 0.07立方米。 3．What’s the best/last price? 最低价是多少？￥2.5 (Two point five)] 两块五。4．How many designs?有几个款式？ 3 designs .三个款式。 5．How many colors? 有几种颜色？ 3 colors. Red, yellow and blue. 3种颜色，红、黄、蓝。 6．How many pcs one CTN?一箱装多少件？12 dozen, 144pcs. 12 12打，144件一箱。7．When shall we deliver?什么时候交货？ 8．Where shall we deliver? 货送到什么地方？Where is your warehouse?仓库在哪儿? 9．30% deposit.付30%的订金。 10．Only one sample here. We can’t give you.这里只有一个样品，不能给你。11．Too expensive/much.太贵了。 12. Any discount?有折扣吗？ 13．Cheaper?可以便宜一点吗？ 14．Show me this!这个拿下来看看。 15．Good quality or ordinary quality?质量好的还是普通的？ 16．￥180 for a set . 180元一套。 17．4pcs a set.一套4个。 18．What’s the minimum quantity?最小起订量是多少？ 19．At least 1 CTN. 至少一箱/件。 20．There’s minimum quantity.有最小起订量。
采购专业术语大全（中英文对照） 2018-07-02 在工作场景中，采购经常会接触到各种英文和英文缩写，涉及的客户需求、采购需求、计划、订单、合同、物流包装、结算......等等，对很多采购与供应链朋友来说还是有点困难。 第一部分 custom made: 需指定制造的产品 first priority: 最高的优先级别 PPR( Premium price request): 高于标准价格采购请求RFQ(request for quote): 报价请求，询盘 ESI(Early supplier involvement): 供应商早期介入 cost modeling：成本模型 STD price: 标准价格 Stock-out cost: 缺货成本 awarded supplier: 指定供应商 escalate to higher level: 提交上级处理 cut hard order: 手动下订单 customer demand pull-in: 客户需求提前或增加
Distributor：分销商； Manufacturing：厂商； Broker：经纪商。（紧急情况下启用，价格较高。） EAU (Estimated annual usage): 预估每年需求量 line down: 停产 APQP(advanced product quality planning): 指产品在量产前对如何实现产品以及如何进行质量控制看展的策划活动。PPAP(production part approval process)：生产件批准程序，是指第一次生产样件时向客户提交一系列文件记录清单，如样品检测报告，FMEA,工艺流程图，控制计划，图纸等等，要提交的资料根据客户要求进行，提交后客户将确认OK后方可进行试生产阶段。 EOQ(economic ordering quantity): 经济订购数量,EOQ=(A:单位时间净需求S:每次订购费用U:商品单位成本C:储存成本) EDI(electronic data interchange): 电子数据交换。 第二部分 R&D (research and design) 研发 APS (automated purchasing system) 自动采购系统
外贸常用英语词汇 1.商品品质数量包装价格 品质条件 品质quality 规格specifications 等级grade 标准standard 样品sample 色彩样品colour sample 款式样品pattern sample 原样original sample 复样duplicate sample 对等样品countersample 参考样品reference sample 封样sealed sample 代表性样品representative sample 商品目录catalogue 宣传小册pamphlet 说明书description 公差tolerance 货号article No. 花色（搭配）assortment 增减5% plus or minus 大路货（良好平均品质）fair average quality 数量条件 个数pcs 长度length 面积area 体积volume 容积capacity 净重net weight 毛重gross weight 皮重tare 毛作净gross for net 溢短装条款more or less clause 重量weight 装运重量shipping weight 卸货重量landed weight 理论重量theoretical weight 公吨metric ton 长吨long ton 短吨short ton 公斤kilogram, kilo, kg 磅pound, lb 盎司ounce, oz 件piece 双pair 打dozen 令ream 套set l 立方米cubic meter 升litre 加仑gallon 蒲式耳bushel 公制metric system 英制british system 美制 包装方法 起泡包装blister packing 中性包装neutral packing 吸塑包装skin packing 挂式包装hanging packing 引某人注目catch sb's eye 唛头mark 无牌的包装unlabelled packing 散装in bulk 散装in loose packing 裸装nude packing 整批包装bulk pack 零售包装consumer pack 大包装large packing 小包装inner packing, external packing, end packing ,压缩包装shrunk packaging 喷泡沫包装foam-spary packaging 礼品包装gift-wrap 袋bag, sack 麻袋jute bag 塑料袋polythelene bag, plastic bag 尼龙绳网袋polythelene net 拉链袋zippered bag 箱case, chest 盒box 木箱wooden case 纸箱carton 集装箱container 板条箱rate 纤维板箱fibre board case 小包packet 包bale 捆bundle 罐头tin , can 篮，篓，筐basket 竹篓bamboo basket 瓶bottle 小木桶wooden keg 大桶hogshead 铁桶iron drum 铁桶cylinder
1．名词翻译 a．尽职调查：due diligence b．包销：firm commitment c．尽力推销：best efforts d．余额包销：standby commitment e．首次公开发行：initial public offering f．二次发行：secondary offering g．招股说明书：prospectus h．路演：road show i．承销辛迪加：underwriting syndicate j．做市商：market maker k．交易商：dealer l．经纪商：broker m．管理费：manager’s fee n．承销费：underwriting allowance o．销售费：selling concession p．墓碑广告：tombstone q．反向收购：averse merger r．美国存托凭证：American Depository Receipt s．全球存托凭证：Global Depository Receipt 2．名词翻译 a．柜台市场：over the counter
b．做市商交易：dealer trading c．竞价交易：auction trading d．现金帐户：cash account e．保证金账户：margin account f．市场委托指令：market order g．现价委托指令：limit order h．止损指令：stop order i．定价全额即时委托指令：fill or kill j．定价即时交易委托指令：immediate or cancel k．开市和收市委托指令：market at open or close l．套利：arbitrage m．投机：speculation n．纳斯达克：NASDAQ o．特许交易商：specialist 3．名词翻译 a．开放式基金：open－end fund b．封闭式基金：closed－end fund c．契约型基金：contract fund d．公司型基金：corporate fund e．货币市场基金：money market fund f．认股权证基金：warrant fund g．国际基金：global fund
常用外贸口语200句 1、 I've come to make sure that your stay in Beijing is a pleasant one. 我特地为你们安排使你们在北京的逗留愉快。 2 、You're going out of your way for us, I believe. 我相信这是对我们的特殊照顾了。 3 、It's just the matter of the schedule,that is,if it is convenient for you right now. 如果你们感到方便的话，我想现在讨论一下日程安排的问题。 4 、I think we can draw up a tentative plan now. 我认为现在能够先草拟一具临时方案。 5 、If he wants to make any changes,minor alternations can be made then. 如果他有什么意见的话，我们还能够对计划稍加修改。 6 、Is there any way of ensuring we'll have enough time for our talks? 我们是否能保证有充足的时间来谈判？ 7、 So our evenings will be quite full then? 那么我们的活动在晚上也安排满了吗？ 8 、We'll leave some evenings free,that is,if it is all right with you. 如果你们愿意的话，我们想留几个晚上供你们自由支配。
AP数学的常用术语一览 据360教育集团介绍：在AP考试中，AP课程有22个门类，共37个学科，高中生可以根据自己的实际能力和将来发展的方向选读AP课程，如果你选读数学的话，那么在此就总结了一下AP数学的常用术语。希望对大家有所帮助。 倒数(reciprocal) x的倒数为1/x THE THIRD POWER是三次方的意思 2^5=the fifth power of 2 abscissa 横坐标 ordinate 纵坐标 quadrant 象限 coordinate 坐标 slope 斜率 intercede 截距(有正负之分) solution (方程的)解 arithmetic progression 等差数列(等差级数) an=an+(n-1)d s=1/2(a1+an) common divisor 公约数 common factor 公因子 least common multiple 最小公倍数 composite numbe 合数 prime factor 质因子 prime number 质数 factor 因数 consecutive integer 连续的整数
set 集合 sequence 数列 tenths‘ digit 十分位 tenth 十分位 units’ digit 个位 whole number 整数 3-digit number 三位数denominator 分母 numerator 分子 dividend 被除数 divided evenly 被整除 divisible 可整除的 divisor 除数 quotient 商 remainder 余数 round 四舍五入 fraction分数 geometric progression 等比数列improper fraction 假分数proper fraction 真分数increase by 增加了 increase to 增加到 integer 整数
业务员常用英语词汇 a accepted 承兑 AA Auditing Administration （中国）审计署 AAA 最佳等级 abs. abstract 摘要 a/c, A/C account 帐户、帐目 a/c, A/C account current 往来帐户、活期存款帐户A&C addenda and corrigenda 补遗和勘误 Acc. acceptance or accepted 承兑 Accrd. Int accrued interest 应计利息 Acct. account 帐户、帐目 Acct. ccountant 会计师、会计员 Acct. accounting 会计、会计学 Acct.No. account number 帐户编号、帐号Acct.Tit. account title 帐户名称、会计科目 ACN air consignment 航空托运单 a/c no. account number 帐户编号、帐号 Acpt. acceptance or accepted 承兑 A/CS Pay. accounts payable 应付帐款 A/CS Rec. accounts receivable 应收帐款 ACT advance corporation tax 预扣公司税
TSP Total Suspended Particle 总空中悬浮物（污染指标）TST test 检查，检测 TT Testamentary Trust 遗嘱信托 TT, T/T telegraphic transfer 电汇 T.T.B. telegraphic transfer bought 买入电汇 T.T.S. telegraphic transfer sold 卖出电汇 TTY teletypewriter 电报打字员 TU Trade Union 工会，职工协会 Tue, Tues Tuesday 星期二 TV terminal value; television 最终价值；电视 TW transit warehouse 转口仓库 TWI training within industry 业内训练 txt. text 课文，电文，正文 Ty. territory 领土，（推销员的）推销区域 T&E Card travel and entertainment card 旅行和娱乐信用卡T&H temperature and humidity 温度和湿度 T&M time and material 时间和材料 T/C time charter 定期租船，计时租船 t/km ton kilometer 顿/千米
外贸英语口语常用句 2006-10-1 for/from want of 由于缺少…… The flowers died from want of water. 这些花由于缺少水而枯死了。 Some of the wounded soldiers died for want of medicine. 有些士兵因为缺乏药物而死去。 for the use of 供……使用的 This parking lot is for the use of employees only. 这个停车场只供员工使用。 This dining hall is for the use of teachers. 这个饭堂是供教师使用的。 in support of 为了支持……，为了拥护…… He spoke at the meeting in support of my idea. 他在会上讲话支持我的想法。 They decided to stay in support of the new leadership. 为了支持新的领导班子，他们决定留下来。 so as to 为了（做）……，以便（做）…… They made a lot of lively programs so sas to attract more children. 为了吸引更多的孩子，他们制作了很多生动活泼的节目。 I left home at 5:00 in the morning so as to be there on time. 我早上5点钟就出门，以便准时到达那里。 in search of 为了寻找……，为了寻求…… He went to the south in search of better prospects. 他为了寻找更好的前途到南方去。 She immigrated to New Zealand in search of a quiet life. 她为了过上平静的生活移民到新西兰去。 for the sake of/for one's sake 为……起见，为了…… His family moved to the countryside for the sake of his son's health. 他一家为了他儿子的健康搬到乡下去。 He betrayed his friend for money's sake. 他为了钱而出卖自己的朋友。
采购术语大全中英文对照 2015-01-19盖世汽车社区 第一部分： custom made:需指定制造的产品 first priority:最高的优先级别 PPR( Premium price request):高于标准价格采购请求 RFQ(request for quote):报价请求，询盘 ESI(Early supplier involvement):供应商早期介入 cost modeling：成本模型 STD price:标准价格 Stock-out cost:缺货成本 awarded supplier:指定供应商 escalate to higher level:提交上级处理 cut hard order:手动下订单 customer demand pull-in:客户需求提前或增加 Distributor：分销商；Manufacturing：厂商；Broker：经纪商。（紧急情况下启用，价格较高。） EAU (Estimated annual usage):预估每年需求量 line down:停产 APQP(advanced product quality planning):指产品在量产前对如何实现产品以及如何进行质量控制看展的策划活动。 PPAP(production part approval process)：生产件批准程序，是指第一次生产样件时向客户提交一系列文件记录清单，如样品检测报告，FMEA,工艺流程图，控制计划，图纸等等，要提交的资料根据客户要求进行，提交后客户将确认OK后方可进行试生产阶段。 EOQ(economic ordering quantity):经济订购数量,EOQ= (A:单位时间净需求S:每次订购费用U:商品单位成本C:储存成本) EDI(electronic data interchange):电子数据交换。 第二部分： 1. R&D (research and design) 研发 2. APS (automated purchasing system) 自动采购系统 3. CAD (computer automated design) 计算机辅助设计 4. ERP (enterprise resource planning) 企业资源计划 5. ANX (automotive network exchange) 自动网络交换 6. CPO (chief procurement officers) 采购总监 7. CPE (collaborative planning and execution) 合作计划和执行 8. TCA (total cost of acquisition) 总获取成本或TCO Ownership 9. CPFR (collaborative,planning,forecasting,replenishment) 合作，计划，预测，补充 10. SCM (supply chain management) 供应链管理 11. VMI (vendor managed inventory) 卖方管理库存 12. VMR (vendor managed replenishment) 卖方管理补货 13. SCOR (supply chain operations reference) 供应链管理指南 14. LEW (least ex works) 最小离岸价 15. MOM (markup over coat model) 成本变动 16. 3PL (third party logistics) 第三方后勤服务 17. MRP (material requirements planning) 物料需求计划
一、一个星期七天 Sunday Monday Tuesday Wednesday Thursday Friday Saturday 二、一年十二个月 January February March April May June July August September October November December 三、一年四季 1. spring 2. summer 3. autumn 4. winter 四、容易拼写错的数字 1. eighth第八 2. ninth第九 3. forty四十 4. twelfth第十二 5. twentieth第二十 四、亲属称呼 1. daughter (女儿) 2. niece (女性晚辈) 3. nephew (男性晚辈) 4. cousin (同辈兄弟姐妹) 5. aunt (女性长辈) 6. uncle (男性长辈) 五、以下动词加-ed或-ing要双写最后一个字母 1. regret (regretted, regretting) 后悔 2. control (controlled, controlling) 控制 3. admit (admitted, admitting) 承认 4. occur (occurred, occurring) 出现 5. prefer (preferred, preferring) 宁愿 6. refer (referred, referring) 提到 7. forget (forgetting ) 忘记 8. permit (permitted, permitting)允许 9. equip (equipped, equipping) 装备 注意：quarrel, signal, travel中的l可双写（英国英语）也可不双写（美国英语） 六、部分过去式和过去分词不规则变化的动词 1. broadcast (broadcast, broadcast) 广播 2. flee (fled, fled) 逃跑 3. forbid (forbade, forbidden) 禁止 4. forgive (forgave, forgiven) 原谅 5. freeze (froze, frozen) 结冰 6. hang (作“绞死”讲，是规则的；作“悬挂”讲，其过去式过去分词都是hung) 7. lie –lied –lied 说谎; lie—lay---lain躺下 lay-laid- laid 放 置 8. seek (sought, sought) 寻求 9. shake (shook, shaken) 发 抖 10. sing (sang, sung) 唱歌 11. sink (sank, sunk/sunken) 下沉 12. spread (spread, spread) 传播 13. swim (swam, swum) 游泳14. tear (tore, torn) 撕碎 16.wear( wore; worn) 穿/戴17.hold (held, held ) 18.make (made, made) 19. keep (kept, kept) 七、意思相近的词 1. check （核对）/ examine(检查)/ test（测试） 2. receive（收到） / accept（接受）
Explanation For Short(常用術語表) ITEM F or Short Full Name Explanation Remark 項目英文縮寫英文全名中文解釋備注 行銷管理(業務/采購/資材/倉庫)常用語: 1 A/P Accounts Payable 應付貨款 2 A/R Accounts Receivable 應收貨款 3 A CT Accumulative Depreciation 累計折舊 4 A PL Approval Part list 合格料品表 5 A SP Avetage Selling Price 平均價 6 A VL Approval Vendor List 合格供應商名錄 7 B/B RATIO B ooking to Billing Ratio 訂單出貨比率 8 B/L Backlog 待出訂單 9 C CR Customer Complaint Request 客戶抱怨 10 C OGS Cost of Goods Sold 銷貨成本 11 C RL Customer Request List 客戶需求表 12 C RP Cost Reduce Program 成本降低計劃 13 D O Delivery Order 送貨單 14 D SC Delivery Schedule Confirmation 交期確認表 15 E MP Excess Material Prediction 呆滯材料預估 16 E PS Earning Per Share 每股盈餘 17 F/G Finished Goods 成品 18 F CST Forecast 預算 19 F IFO First In First Out 先進先出 20 G&A General and Administrative 管理費用 21 G PM Gross Profit Margin 銷貨毛利 22 G UI Govermment uniform Invoice 統一發票 23 I NV Inventory 庫存 24 I R Incoming Reject / Issue Report 來料不良/工單發料單 25 J IT Just In Time 及時供料 26 L C Letter Credence 信用狀 27 M C Material Control 物料控制 28 M LO Material , Labor , Overhead 制造成本 29 M PS Master Production Schedule 生產主排程 30 M RP Material Requirement Planning 物料需求計劃 31 N/P Notes Payable 應付票據 32 N/R Notes Receivable 應收票據 33 N BR Number 數量,數目 34 N SB Net Sales Billed 凈銷貨金額 35 N SE Net Sales Entered 受訂金額 36 N UB Net Units Billed 銷貨數量 37 O/E Other Expence 營業外支出 38 O/I Other Income 營業外收入 39 O A Open Account 票結
本文档由实惠网外贸论坛整理，实惠网外贸论坛是个很不错的外贸论坛，里面整理了很多外贸资料，包括：外贸英语资料、外贸流程资料、实惠网免费培训资料、外贸其他类型的相关资料下载。实惠网外贸论坛网址是：https://www.doczj.com/doc/531454426.html, 免费提供一个外贸平台给大家，SFYH，一个很不错的外贸平台，SFYH三月份新版本刚刚上线，开发了许多新的功能。网址是：https://www.doczj.com/doc/531454426.html, 先生： 从贵国驻北京的大使馆(embassy)的商务参赞处获悉，贵公司是一家食品（foodstuff）出口商。作为一家专营罐装食品（canned food）的零售商(retailer)，我们特致函贵方，希望能建立贸易关系。 从贵方的通函(circular)中我们了解到你们可以供应各种罐装食品，如能提供给我们最新的价格单以及插图目录，不胜感激。 如你方供货价格优惠，质量上乘，我们将大量订购。 盼早复。 此致 Dear Sirs, Y our company has been introduced to us by Commercial Counselor’s Office of your embassy in Beijing as prospective buyers of arts & crafts. In order to introduce our products to the Middle East, we are writing to you in the hope of establishing trade relations. The main line of our business covers the export of chinaware of superb quality, fashionable design and competitive price, which enjoys a good reputation all over the world. For your information, we are enclosing an illustrated catalogue and the latest. Samples and quotations will be airmailed to you upon receipt of your specific inquiries. Looking forward to your early reply. Y ours faithfully, 1.从ABC公司处得知你公司供应毛衫。 2.正如你们所知，我们是经营此类商品已有多年的国营公司。 3.请寄给我们关于你方新产品的小册子。 4.如果你方价格具有竞争力并且装方式可以接受的话，我们打算下一笔大订单。 5.我们有意获得你方新产品的商品目录及价目单。 6.W e learn from ABC Co. that you are one of the suppliers of sweaters. 7.As you know, we are a state-owned enterprise dealing with this kind of articles for many years. 8.Please send us your brochure on your latest products. 9.If your price is competitive and the terms of payment is acceptable, we will place a large order. 10.W e would like the catalogue and price list of your latest products. 1. Please reply as soon as possible, 说明最早装船期和付款条件。 2. If you are interested, please cable us, 说明所需数量。 3. W e cabled you yesterday, 报你2000公斤核桃仁(walnutmeat)，5月船期。 4. Please reply as soon as possible ,告知我们必要的详细情况。 5. W e cabled you today, 向你订购5000打自来水钢笔(fountain pen)。
采购员必须掌握的英语词汇 1.R&D (research&design) 研发 2. APS (automated purchasing system) 自动采购系统 3. CAD (computer automated design) 计算机辅助设计 4. EDI (electronic data interchange) 电子数据交换系统 5. ERP (enterprise resource planning) 企业资源计划 6. ANX (automotive network exchange) 自动网络交换 7. CPO (chief procurement officers) 采购总监 8. CPE (collaborative planning and execution) 合作计划和执行 9. TCA (total cost of acquisition) 总获取成本 10. CPFR (collaborative,planning,forecasting,replenishment) 合作，计划，预测，补充 11. SCM (supply chain management) 供应链管理 12. VMI (vendor managed inventory) 卖管理库存 13. VMR (vendor managed replenishment) 卖管理补货 14. SCOR (supply chain operations reference) 供应链管理指南 15. LEW (least ex works) 最小离岸价16. MOM (markup over coat model) 成本变动 17. 3PL (third party logistics) 第三后勤服务 18. MRP (material requirements planning) 物料需求计划 19. CIO (computer information officers) 信息主管 20. PDCA (plan-do-check action cycle) 计划-实施-检查循环 国际结算常用英语词汇 1、Promissory Note 本票 2、Check or Check支票 3、Remittance汇付 4、Mail Transfer，M/T信汇 5、Telegraphic Transfer，T/T电汇 6、Demand Draft，D/D票汇 7、Payment in Advance预付货款8、Payment after Arrival of Goods货到付款 9、Collection托收10、Principal委托人11、Remitting Bank托收银行
常用外贸英语口语200句 1、I've come to make sure that your stay in Beijing is a pleasant one. 我特地为你们安排使你们在北京的逗留愉快。 2 、You're going out of your way for us, I believe. 我相信这是对我们的特殊照顾了。 3 、It's just the matter of the schedule,that is,if it is convenient for you right now. 如果你们感到方便的话，我想现在讨论一下日程安排的问题。 4 、I think we can draw up a tentative plan now. [ 我认为现在可以先草拟一具临时方案。 5 、If he wants to make any changes,minor alternations can be made then. 如果他有什么意见的话，我们还可以对计划稍加修改。 6 、Is there any way of ensuring we'll have enough time for our talks 我们是否能保证有充足的时间来谈判 7、So our evenings will be quite full then 那么我们的活动在晚上也安排满了吗 8 、We'll leave some evenings free,that is,if it is all right with you. { 如果你们愿意的话，我们想留几个晚上供你们自由支配。 9、We'd have to compare notes on what we've discussed during the day. 我们想用点时间来研究讨论一下白天谈判的情况。 10、That'll put us both in the picture. 这样双方都能了解全面的情况。 11 、Then we'd have some ideas of what you'll be needing 那么我们就会心中有点儿数，知道你们需要什么了。 12、I can't say for certain off-hand. 】 我还不能马上说定。 13、Better have something we can get our hands on rather than just spend all our time talking. 有些实际材料拿到手总比坐着闲聊强。 14、It'll be easier for us to get down to facts then. 这样就容易进行实质性的谈判了。 15 、But wouldn't you like to spend an extra day or two here 你们不愿意在北京多待一天吗 16、I'm afraid that won't be possible,much as we'd like to. / 尽管我们很想这样做，但恐怕不行了。 17 、We've got to report back to the head office. 我们还要回去向总部汇报情况呢。 18、Thank you for you cooperation. 谢谢你们的合作。 19 、We've arranged our schedule without any trouble. 我们已经很顺利地把活动日程安排好了。 20、Here is a copy of itinerary we have worked out for you and your you please have a look at it , 这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗 21、If you have any questions on the details，feel free to ask. 如果对某些细节有意见的话，请提出来。 22 、I can see you have put a lot of time into it. 我相信你在制定这个计划上一定花了不少精力吧。 23 、We really wish you'll have a pleasant stay here. 我们真诚地希望你们在这里过得愉快。 24 、I wonder if it is possible to arrange shopping for us. 、 我想能否在我们访问结束时为我们安排一点时间购物。 25、Welcome to our factory. 欢迎到我们工厂来。 26 、I've been looking forward to visiting your factory. 我一直都盼望着参观贵厂。 27 You'll know our products better after this visit. 参观后您会对我们的产品有更深的了解。 28 Maybe we could start with the Designing Department. / 也许我们可以先参观一下设计部门。 29 Then we could look at the production line. 然后我们再去看看生产线。 30 These drawings on the wall are process sheets. 墙上的图表是工艺流程表。 31 They describe how each process goes on to the next. 表述着每道工艺间的衔接情况。 32 We are running on two shifts. — 我们实行的工作是两班倒。 33 Almost every process is computerized. 几乎每一道工艺都是由电脑控制的。 34 The efficiency is greatly raised,and the intensity of labor is decreased. 工作效率大大地提高了，而劳动强度却降低了。 35 All produets have to go through five checks in the whole process. 所有产品在整个生产过程中得通过五道质量检查关。 36 We believe that the quality is the soul of an enterprise. 《 我们认为质量是一个企业的灵魂。