客服与客户交流的流程
欢迎语-对话-议价-支付-物流-售后-欢送+好评) r( ?( Z& C" Q6 g: W4 \: v
1. 欢迎语
A. 当接收到顾客发送的第一个消息时，首先要做到的是快速反应，不能让顾客等待超过10秒.
B. 欢迎语包含自我介绍，具体格式为：6 c C0 V( C, h D
您好，我是客服8号，很高兴为您服务，有什么我可以效劳的+笑脸表情 i; M6 [7 K8 f" W2 i9 M
您好，欢迎光临纷鸥旗舰店，客服8号竭诚为您服务+笑脸
2. 对话
对话环节是顾客对我们产品了解的一个过程，客服首先要对公司产品有一个深入了解，站在一个大师级别的高度，解答顾客对产品的疑问，可以适当引用一些专业性术语，权威性数字。但在介绍产品的时候，要用让顾客便于理解的话语。关键还是自身在于对产品的了解。
3. 议价环节
议价是当前客服工作中最常见最头疼的问题，作为买家，在网购过程中，讨价还价已经成为大多数的习惯。
A. 爱贪小便宜型，并非买不起，而是讨价还价已成习惯。: h4 z0 O( `& i9 x
B. 心理需要得到慰藉，以讨价还价成功来满足自身内心的成就感。
对于以上顾客，首先需要声明我们产品是优质的，销售价格是公司制定的（已经是最低了），价格是无法做变动，这是原则。通常到这一步，部分顾客不会再在价格上纠缠。如果你表达后，顾客表现出犹豫不决，那么可以转移顾客思想意识，告知其当前店铺有什么优惠活动，或者适当的在运费上给予一些优惠。# R; {7 N! a. X0 }( G1 b
议价过程的核心思想:告知其商品的价格是无法优惠的，产品质量是有保证的这是原则，结合顾客反映，适当给予一些赠品或者运费优惠的方式，达成交易。
4. 支付环节! h% @0 U: J5 w
A. 一部分可能是新手买家，在支付操作过程中遇到一些问题，无法及时达成支付，这时候，你需要主动联系顾客，以关心的口吻，了解顾客碰到的问题，给予指导，直到顾客完成付款。
如迟迟未见买家付款，可以这样说“亲，您好，是支付上遇到问题了吗？有不清楚的地方，可以告诉我，或许我能帮到您+表情笑脸” h- g( @& V$ w7 W# ^* \
B. 部分需要优惠运费的订单，在跟买家达成一致后，需要等买家拍下订单，然后修改价格，买家再进行支付。
可以这样跟买家说“您好，您拍下来后，先不要进入支付页面，我修改好运费后，您再支付。”
C. 在顾客完成支付后，你可以说“亲，已经看到您支付成功了，我们会及时为您发货，感谢您购买我们的商品，有任何问题，可以随时联系我们，我是客服8号”/ {4 ~, A( Z) f! N- Z
5. 物流环节
在网购过程中，物流是很重要的一个环节，牵动着买卖双方的心。
A. 主动询问“您好，我是8号客服，(地址发过去)请问您的地址是正确的吗？”根据买家所在城市，告知买家我们发货所用快递“您好，我们是和XX快递合作的，您现在购买，今天安排发货出去，正常情况下XX天左右可以到货”
B. 提前声明，当你告诉顾客正常几天可以到货后，有些顾客会询问，XX能到吗？诸如此类问题。我们必须提前告知顾客“您好，由于快递不受我们控制，我们无法保证具体到货时间，只能保证今天一定给您安排发货出去，希望您能理解。”. Q! `1 B" _& i8 B N- L8 U7 P Z
C. 遇到很着急的买家，要求你保证几天之内必须到货。您可以说“如果您很急的话，建议您使用顺丰快递，就是运费稍微贵了些，江浙沪一公斤内是12元，其他地区一公斤内22元”关于超重和体积庞大商品，要结合商品重量体积，顾客收货所在地，计算出运费后，告知顾客。/ C5 r4 Z! b5 T
6. 售后环节
售后处理流程：安抚-查明原因-表明立场-全力解决-真诚道歉-感谢理解
以下是情景对话一（G是顾客，K是客服）3 F3 b0 \/ }/ Q3 W
G：有人在吗？
K：您好，我是客服8号，很高兴为您服务，有什么我可以效劳的+笑脸表情- A" G4 a- T' ?, |, W1 L
G：这都多少天了，我东西还没收到，你们怎么搞的！！！8 }/ M7 I2 n! u9 M: A
K：十分抱歉，耽误您时间了，稍等一下我查查物流信息。
（这时候，客服应该核查买家订单，查询物流信息，不能让顾客等待时间过长）
G：速度！！！* H( B6 q0 W7 b/ w6 U
K：您好，刚查了物流信息，货已经到您当地了，可能是
还没有给您派送。（回复文字过多时，可以分段发给顾客，避免让顾客等待时间过长）$ |1 Y1 C0 r/ n$ {
K：这样，我们现在联系快递公司，问问具体情况，然后回复您，争取让尽快给您送到。K：实在抱歉，由于快递的问题，耽误您时间了。9 _# u: ?" A) Y/ }% \
G：尽快吧…; x( F8 p7 M5 u, L+ F: {1 R, V
K：嗯，感谢您的理解，十分抱歉，给您添麻烦了。
（通常这样一段话后，顾客的气已经消了一大半，现在你需要做的是言出必行，自己或者由售后客服联系快递公司，核实信息，弄清楚具体情况后，给顾客一个答复，最好是通过电话告知顾客目前是什么样的一个状态，让顾客感受我们是很真诚很积极的解决问题。）7 C( ~; Y6 k. {; X5 w
以下是情景对话二（G是顾客，K是客服）
G：你们的东西太差了！！！4 ]: o+ P( ^( e
K：您好，我是客服8号，很高兴为您服务，有什么我可以效劳的。+笑脸表情$ D1 Q1 V7 z7 o8 P/ H3 \6 M$ n; z; z
G：东西收到了，质量太差了！！！退款吧
K：您好，不好意思，给您添麻烦了，您能跟我说说具体是什么情况吗？- S' ], E4 V' s8 L- E. M m
G：箱子没法用，壳子都碎了，这样的东西你们也往出来发。退款吧！
K：您好，十分抱歉，您看您方便拍张图片传给我们一下吗？你放心，如果确实是我们货有质量问题，无条件给您退货退款的。. c8 I# l6 y3 h2 S0 ~, L: e
G：你等会，我下班回去拍图给你。
K：好的，我们会尽快帮您处理好的，耽误您时间了
（退换货原则：商品质量问题，无条件退换货，我们承担来回运费。如果是顾客不喜欢，或者尺寸原因，也可以退，但是要顾客承担寄回来的运费，和我们当时发货给顾客产生的运费。
大部分买家都是讲道理的，当然不排除一部分蛮不讲理的。如：明明是自己买的尺寸不合适，偏要说质量有问题，要求退货，或者挑刺说有线头，外观有瑕疵。诸如此类，通常，不要与顾客发生争吵，首先要求顾客拍图，提供证据图片，拍图后，结合图片，属于商品本身质量问题的，按照退换货流程处理。不属于商品质量问题，仅是外观，包装有瑕疵此类，跟顾客合理解释，告知其，不属于质量问题，不影响正常使用。如果实在不喜欢，也可以退货退款。不过要顾客自己承担来回运费。）注：在任何情况下，都不能与顾客发生争吵，合理表达观点。* Y) ]' P: ^6 e8 ?* J
7. 欢送+好评
当完成交易时，要有对应的欢送语，并引导顾客对我们做出好评。; l+ @/ r$ P. N, d$ y9 h" b
A. 欢送语
感谢您的惠顾，期待您的再次光临，收到货满意请给予我们5分，我们珍惜每一位买家对我们评价，如果对我们的商品或服务不满意，可以随时和我们联系，我们会服务到您满意为止+笑脸！0 Q/ q8 K. H& h9 `9 [' j
您好，感谢您的惠顾，您对客服8号的服务是否满意，如果满意，请您给予我们满分，XX（店名）有您更精彩！+笑脸。
英语初次见面情景 对话 各位读友大家好，此文档由网络收集而来，欢迎您下载，谢谢 日常生活中，朋友之间经常进行一 些简单的英语对话，能提高自身的口语 表达能力，今天小编在这里为大家分享 一些关于朋友见面英语对话，欢迎大家 阅读! 关于朋友见面英语对话 1 马克: Hello Ralph, what a pleasant surprise! Haven`t run into you for ages! 你好.洛夫.真没想到在这里遇见你! 我们好久没见了! 洛夫: It really is. It was good to see you. You`ve changed so much. 是啊.见到你很高兴.你的变化真大. 马克: Happy to see you, too. How`s your
family? 我见到你也很高兴.你家里人很好吗? 洛夫: Pretty good. Thank you. 很好.谢谢. 马克: Oh, by the way, I would like you to know my friend John. John, this is my buddy Ralph. 哦.顺便我想让你认识一下我的朋友 约翰.约翰.这是我好兄弟洛夫. 洛夫: How do you do? 你好! 约翰: How do you do? 你好! 关于朋友见面英语对话 2 Anthony : Mandy, did you know Heather called you? Mandy : No. When did she call? Anthony : Two hours ago, I think.
情景对话 你有什么计划吗？ Nancy：Have a nice weekend! 周末好！ Jerry：Thanks. You too! 谢谢！你也好！ Nancy：Do you have any plans? 你有什么计划吗？ Jerry：Well, my family's away and I can't afford to do much. What about you? 嗯，我家里人都走了，我承受不起做太多的事。你呢？ Nancy：Oh, I haven't decided what I'm going to do yet. 哦，我还没决定我要做什么呢。 这几天真是太打扰你了 John：Have you had a good time these past few days? 这几天玩得怎么样啊？ Lily：Yes. Kunming is really a beautiful place. 好极了。昆明这地方真漂亮。 John：Thank you. You're welcome here anytime you want. 谢谢夸奖。什么时候想来就过来玩儿。 Lily：I'm afraid I've been a bother these past few days. 这几天真是太打扰你了。 John：Don't mention it. You know, we're old friends. 别这么客气。咱俩都老朋友了。 Lily：Well. Please come to Beijing if you have time, and let me do the honors. 好。有时间的话，一定来北京玩儿，让我也尽尽地主之宜。John：Okay. Have a safe trip. 好的。一路顺风。
英语情景对话大全 篇一：英语情景对话大全 美国英语情景对话大全 (1).Introductios and Opening Conversations 介绍和开场白 People in the United States don't always shake hands when they are introduced to one another. However, in a formal or business situation people almost always shake hands. 1.A: Mary, this is Joe's brother David. B; I'm very glad to meet you. C: It's a pleasure to meet you. B: How do you like Texas so far? C: It's really different from what I expected. B: Don't worry. You'll get used to it in no time. 2.A: Mrs. Smith, I'd like to introduce a friend of mine, Pierre Dubois. B: How do you do? C: Hello. B: What's your impression of the United States? C: Well, I can't get over how different the weather is here. B: Oh, you'll get used to it soon! 3.A: Wendy, I'd like you to meet my brother Sam. B: Hi. C: Nice to meet you. B: What do you think of Dallas? C: Well, I'm still feeling a little homesick and so many things seem strange to me. B: You're bound to feel that way at first, I guess. 4.A: Mrs.Hughs, this is Peter Brown. B: Pleased to meet you. C: How do you do? B: I hope you're enjoying your stay here. C: If it weren't for the climate, I'd like it here very much. B: It always takes time to get used to a new place. (2).Special Greetings 节假日的问候 There are eight national holidays celebrated in the United States: New Year's Day(Jan.), Washington's Birthday (Feb.), Memorial Day(May), the Fourth of July, Labor Day(Sep.),Veteran's Day(Nav.),Thanksgiving(Nov.) and Christmas(Dec.), In addition, there are many state and local holidays. 1. A: Merry Christmas! B: The same to you! A: Are you doing anyting special?
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
5.16情景会话之买东西 Mary：Hello, would you like to buy a digital camera? Take a look at Olympus's products. 您好，买数码相机吗？看看奥林巴斯的产品吧。 John：What do you recommend? 嗯，你能给我推荐几款吗？ Mary：Is it for home use? Which kind of price are you looking for? 您是家庭用吗？大概想要什么价位的？John：Yes, it is for home use. And two to three thousand yuan would be OK. 是家庭用，两三千的就行。 Mary：Please look at these models. I think the performances to price ratios of these cameras are comparatively higher. 那您看一下这几款，我觉得性价比比较高。 John：I like this one. Can you show it to me? 我喜欢这一款，能给我看一下吗？ Mary：OK. This camera has 7 million pixels, a 2.5-inch LCD screen, and short-term video recording. 好的，这款是七百万像素，二点五寸液晶屏，还有短时摄像功能。 New words: recommend\ rek?'mend \ vt. 推荐, 建议ratio\'rei?i?u\ n. 比率, 比例 Pixel\ piks?l \n. 像素 5.17 情景会话之打电话篇 Jack：Hello? Can I speak to Mr. Smith? 喂？能请史密斯先生听电话吗？ Gina：I'm sorry, but he's out now. May I take a message? 抱歉，他现在不在。要我传话吗？ Jack：Yes. This is John Brown. I'd like to meet him next Monday morning around 10 o'clock. 好的。我是约翰布朗。下星期一早上十点左右我想跟他见个面。 Gina：Let me check his schedule... Yes, I think he can see you. But could you call again around five to make sure?我来查查他的日程表... 可以，我想他可以见你。不过，五点左右你可以再打电话来确定一下吗？ Jack：OK，thank you very much 好的，非常感谢你。 Gina：You are welcome 不客气 5.18&5.19 情景会话之京剧表演 Larry：The performance is amazing. I'm curious about how they did it. I mean the way they sing 演出太精彩了。我很好奇他们是怎么做到的。我是指他们演唱的方式。 Shirley：They must have practiced a lot. The perseverance has made them they are today. 他们一定进行了很多练习。是毅力让他们达到今天这样的地步。 Larry：So cool. Someone gave me this flier at the exit. What's it about? 真酷。在出口处有人给我发了这张传单。它上面说的什么啊？ Shirley：Let me have a look. Well, it lists some shows that will be on next week 让我看看。哦，它列出了下周要上演的一些剧目. Larry：Oh, tell me about it. Anything interesting哦，快给我讲讲。有什么有趣的吗？ Shirley：Hmm…Oh, this one, "The Drunken Beauty". This is a real classic 嗯……哦，这场不错，"贵妃醉酒"。这是一场经典剧目。
英语情景对话|英语对话材料 篇一：英文公司介绍情景对话 Unit2 Company Description Student A: Miss Luara. Welcome to our Lenovo to meet you. Student B:Nice to meet you,too. Student A: I would like to introduce our company to you and show you around our modern am sure you will be interested. May I give a presentation now? Student B:Yes,of course. Student A: As you know our company is located in Beijing,China. Our company is the world’s fourth-largest PC maker, has long dominated the Chinese market, the world’s second-largest. Student B:I ,what lines of business are you in? Student A: Our company trades mainly in desktop personal computer,notebook personal computers, cell phones,servers. Student B:When was your company founded? Student A: In company doesn’t have a long history, but we are very competition in the market place. Student B:Very impressive! Student A: And there are five departments in our
1.movie A: do you want to go to the movies tonight? B: Actually, I just saw a horror movie last night and it scared me half to death. A: Well , we could see something different like a detective film. B: I don’t really like detective stories , they always make me so nervous. A: How about a comedy? B: No .I don’t think comedies today are natural or cheerful. A: How about a love story then ? B: No. Romance is boring. A: Well , western , adventure ,war or science fiction movies , which of them do you like best? B: Science fiction , I think . A: Oh , sure . let’s go. 2.sport A: Holle , How is everything in xi’an ? B: Never better , How are you? How is the family? A: Everyone’s fine , But actually ,I’m feeling a little tired these days . B: You’re working harder than ever ,and probably not getting as mush exercise as you should . A: Yes .I know , I should exercise more , I feel like I’m gaining weight . But you look really young and energetic . What’s you secret ? B: There is no secret . I just make sure that no matter how matter how busy I am , I make time to exercise ,and I’m really careful about my diet ,you should be too . A: You’re absolutely right . Now that the weather is warmer ,I’m goring to start . B: That’s a great idea ,don’t wait until tomorrow ,start now . A: OK. I will start today ,let’s do some warm-ups .thank you for your advice . B: That’s all right . Let’s go . 3.pollution A: Dad ,what’s that thick black foam on the river ? B: That’s the waste form some factories . A: I thought it was against the law to dump directly into the river . B: Yes , it is . But a lot of companies just ignore the law. A: Why do they run such a risk ? B: They can save a lot of money by doing this . A: But they make the river polluted and it smells bad too . B: Not just the river ,they also pollute the air and the soil . A: The air is also polluted ? They should stop contaminating the air . B: You’re seen many people coughing all the time and even your own eyes start to sting and get all watery just by going too near a factory . A: Yeah . I ‘ve noticed those things ,but I never really thought about why it
【机场送机英语口语情景对话】 A:Mr.Martin, we're on arrival. 马丁先生，我们到了。 B:lt's nice of you to see my off at the airport. Thank you very much. 您真是太周到了，非常感谢您来机场送我。 A:We'll miss you. I hope we'll keep in touch. 我们会想念您的，希望今后保持联系。 B:Sure. You've given a great help to me in the past days. 当然会。这些天里您帮我大忙了。 A:lt's my pleasure. We hope you'll visit Beijing again. 我很乐意那样做。我们希望您能再次来北京。 B:Certainly. l'll be glad to. 当然，我很乐意。 A:lt's almost time to get aboard. 该登机了。 B:Yes, we should go. Thank you very much. Goodbye! 是啊，我们该走了。非常感谢!再见! A:Bye bye! Have a pleasant journey! 再见!旅途愉快! 【机场办理登记英语对话】 Agent: Good afternoon! Where are you flying to today? 值机人员：下午好!今天你的目的地是哪里? Dan: Los Angeles. Dan：洛杉矶 Agent: May I have your passport, please? 值机人员：请给我看一下您的护照? Dan: Here you go. Dan：给你。 Agent: Are you checking any bags? 值机人员：你有什么托运行李么? Dan: Just this one. Dan：只有一个。 Agent: OK, please place your bag on the scale. 值机人员：好的，请称一下你的行李。 Dan: I have a stopover in Chicago – do I need to pick up my luggage there?
吃饭英语日常对话情景 吃饭英语日常对话情景：invitation邀请 A：Jerry,would you be interested in dinner with me ? B：Thank you for your invitation，I m free tonight。 A：Which food do you like best? chinese food or western food? B：I prefer some Chinese traditional food。 A：I ll pick you up at 7:00。 B：Thank you 吃饭英语日常对话情景：ready to order A：What would you like to drink? beer,coffee or tea? B：Tea is fine. A：A pot of dragonwell tea。一壶龙井 A：What would you like to eat? yangzhou fried rice扬州炒饭or west lake beef soup? B：I wanna some west lake beef soup. 西湖牛肉羹 What is your special?你们的特色菜是什么?特色菜the specials= specialty A：Would you like anything else? B：No, I m fine 吃饭英语日常对话情景：请客 A：Thanks for lunch. It was delicious. 谢谢你请的午餐。它
很美味。 B：It s OK. 不客气。 A：Next time lunch is on me. 下次的午餐我请。 B：Don t be silly. 别傻了。 A：I m serious. 我是认真的。 B：All right. Next time you will treat. 好的。下次你请。 A：It s a deal. 一言为定。 重点词汇： 口语里It s a deal. 是很常见的，尤其是遇到谈话双方对某一交易或事情达成一致意见时，就会用到这句话，表示一言为定。
外贸英语情景对话]保证产品的质量 王婆卖瓜，自卖自夸。如何用英语向客户保证产品的质量，得到潜在客户的信任，以促成合作的机会。请看下面的英语情景对话。 约翰: I can promise you that, if you buy our product, you will be getting quality. 我可以向你保证.如果你买了我们的产品.你会得到好品质. 萨姆: I've looked at your units, and I am very happy with them. Your goods are all far above standard quality. 我看过你们的单件.我很满意.你们的商品质量高过标准质量. 约翰: We spend a lot of money to make sure that our quality is much better. We don't sacrifice quality for quick profits. 我们投入了大量的资金来确保质量一流.我们不会为了即期利润而有损质量. 萨姆: Well, we're really interested in placing an order under negotiation. We can start the negotiations as soon as you want. 是的.我方真的很愿意谈判后就订货.你们想谈判的话我们随时都可以. 约翰: That's great. I'm glad we'll be able to do business together. I'll have some quotes ready for you by tomorrow morning. 那最好不过了.我很高兴我们能在一起做生意.到明天早晨我方将为您准备好一些报价单. 萨姆: Fine. Also, would you mind if I asked to see a surveyor's report of your products I may have a few more questions about your quality analysis. 很好.还有.您不介意我要求看一下你方产品的检查报告吧.对你们的质量分析我可能还有一些问题. 外贸英语情景对话]跟客户介绍产品
英语情景对话(日常口语)：打电话 简在家吗？Is Jane at home? 我想和托马斯先生通话。I’d like to speak to Mr. Thomas。 接线员，我的电话断了。Operator, I was cut off。 我需要打一个急救电话。I need to make an emergency call。 我会再打的。I’ll call back。 他什么时候回来？When will he come back? 请给我接分机605好吗？Can you put me through to extension 605? 如果他不在，请叫他的秘书来接电话。 If he’s not in, please ask his secretary to talk to me。 Making a Telephone Call Clerk：Good morning. Wilson Association。 Brown：This is Mr. Brown speaking. I’d like t o speak to Mr. Thomas。 Clerk：I’m sorry, but Mr. Thomas left here just a few minutes ago。 Brown：I’ve been trying to call him for the last ten minutes, but your line was busy. Will he be back soon?
Clerk：I’m afraid not. He is away for the rest of th e day。 Brown：Is there other way I can reach him? Clerk：I’m afraid not. He has gone out of this town on business. May I take a message? Brown：I have a business appointment with him at 10 o’clock tomorrow morning, but I’m afraid I can’t make it。 Clerk：Would you like to make another appointment? Brown：Unfortunately, I’m leaving here unexpectedly, and I may be away for several days。 Clerk：I see. I’ll tell Mr. Thomas that you’ve called。 Brown：Thank you。
1.在中餐馆At a Chinese restaurant A: It's very nice of you to invite me. 你真是太好了，请我来做客。 B: I'm very glad you could come, Mr. Liu. Will you take a seat at the head of the table? It's an informal dinner, please don't stand on ceremony... Mr. Liu, would you like to have some chicken? 刘先生，您能来我很高兴，请上坐。这是一次家常便饭，请大家别客气。刘先生，要吃点鸡肉吗？ A: Thank you. This is my first time to come to a Chinese restaurant. Could you tell me the different features of Chinese food? 谳谢，这是我第一次来中餐馆，请给我讲讲中国菜的不同特色好吗？ B: Generally speaking, Cantonese food is a bit light; Shanghai food is rather oily; and Hunan dishes are very spicy, having a strong and hot taste. 一般来讲，广东菜清淡一些；上海菜比较油腻：湖南菜香味浓，辣味很重。 A: Chinese dishes are exquisitely prepared, delicious, and very palatable. They are very good in colour, flavour, and taste. 中国菜做得很精细，色、香、味俱全。 B: Mr. liu, would you care for another helping? 刘先生，再来一点吧？ A: No more, thank you. I'm quite full. 不啦，谢谢。我已经够饱了。 B: Did you enjoy the meal? 您吃得怎么样？ A: It's the most delicious dinner I've had for a long time. It's such a rich dinner. 好久没有吃过这样美味的饭莱了。这顿饭莱太丰盛了。 B: I'm so glad you like it. 你能喜欢，我不胜荣幸。 A: Thank you very much for your hospitality. 谢谢你的盛情款待。
口语对话 1 赶时髦(go after fashion) A: Fashion show is around the corner, I’m so excited! 时装表演即将来临，我很兴奋！ B: Are there any good!这有什么好的！ A: I didn't see anything wrong with the clothes; they looked pretty nice to me. I think you don’t like it! Why?我没看出衣服有任何问题；在我看来它们都很不错。我觉得你不喜欢！为什么？ B: It was dumb. I think it's stupid for women to wear clothes like that. 这是愚蠢的。我认为女人们穿成那样是很愚蠢的。 A: The benevolent see benevolence and the wise see wisdom. 仁者见仁，智者见智。B: Do you really think people can wear that stuff and walk around the streets? 你真的认为人们可以穿那种东西走在街上？ A: Yes, I do. At least, some people certainly can. They wear high-fashion clothes to show off their sense of style and wealth. 是的，我这样认为。至少，有人一定会。他们穿着时尚的衣服展示他们的时尚感和财富。 B: Well. I still think they're dumb. It makes more sense to spend the money on more practical purposes.我仍然认为他们是愚蠢的。把更多的钱花在更有意义的地方比较实际。 A: So you think it's bad if I wear it?所以你认为我穿成这样很不好吗？ B: If you wear it I must speak nice! 如果你穿成这样我一定说它很好看！ A: I know you will say that.我就知道你会这样说。 B: Only you know me!知我者非你莫属！ 2 食品安全(food security) A :the problems of domestic food safety are appearing constantly,And have your heard problem of oranges？国内食品安全问题不断显现，你听说过问题橘子吗？
英语生活日常情景口语对话 导读：我根据大家的需要整理了一份关于《英语生活日常情景口语对话》的内容，具体内容：学习好英语在很多地方都是有需要的，下面我就给大家整理了英语的情景口语对话，大家快来看看吧A picnic野餐ChinChin: I love g... 学习好英语在很多地方都是有需要的，下面我就给大家整理了英语的情景口语对话，大家快来看看吧 A picnic 野餐 ChinChin: I love going on a picnic to the mountain! ChinChin: Mimi,have some fruit. ChinChin: They are really fresh. Mimi: Thank you. Mimi: Its a lot of fun! Costa: Fun? Costa: Who is having fun? Costa: Hmmm. Look at that fruit. Costa: I want to have some too. Costa: Hey,red wolf! Costa: Scared them and bring that fruit to me! Samsik: Hey,give me the fruit!
Samsik: My master wants it. ChinChin: Your master? ChinChin: That must be Costa! ChinChin: Hey, Suri Suri,I need your help. Suri: Yes,sir! Costa: Oops,I lost again... 晨晨：我喜欢去山上野餐! 晨晨：咪咪，吃一些水果。 晨晨：它们真的很新鲜。 咪咪：谢谢你。 咪咪：这真有趣! 科斯达：有趣? 科斯达：谁玩得开心了? 科斯达：嗯。看看那些水果。 科斯达：我也想要一些。 科斯达：嘿，红太狼! 科斯达：去吓走他们，把水果给我带过来! 桑姆斯克：嘿，把水果给我! 桑姆斯克：我的主人想要得到它。 晨晨：你的主人? 晨晨：那一定是科斯达! 晨晨：嘿，苏瑞苏瑞，我需要你的帮助。
1、你有什么计划吗？ Nancy：Have a nice weekend! 周末好！ Jerry：Thanks. You too! 谢谢！你也好！ Nancy：Do you have any plans? 你有什么计划吗？ Jerry：Well, my family's away and I can't afford to do much. What about you? 嗯，我家里人都走了，我承受不起做太多的事。你呢？ Nancy：Oh, I haven't decided what I'm going to do yet. 哦，我还没决定我要做什么呢。 3、英文问路指路 A: Excuse me, Where am I on this map? 对不起，请问我在地图上的什么地方? B: We are here, bus station, we are in the heart of the city. 我们在这里，汽车站，我们现在在市中心。 A: Oh ! I think I’m lost. C an I go from here to the railway station? 哦！我想我迷路了。我能否从这里到火车站呢？ B: Head straight up the street about two blocks then turn left. 顺这条街一直走过两个街区，然后左转。
A: Excuse me. I’m afraid I got lost. Can you show me the way to the station? 对不起，我迷路了，请问您能告诉我去车站怎么走吗？ B: I’m walking that way. Let me lead you the way. 我正朝那边去。让我给你带路吧！ A: Excuse me. I wonder if you could help me. I’m looking for the Museum. 对不起，打扰一下，不知您能否帮助我，我在找博物馆。 B: Boy, you are lost. It’s across town. 哇，你是迷路了。它在城的那头。 A: Oh ! What bad luck ! How can I get to the Museum? 哦！太糟糕了！那我怎么去博物馆呢？ B: You can take a No. 24 bus here and then transfer to a No.53 bus to get there. 您可以在此乘坐24路公共汽车换乘83路公共汽车到那里。 4、这位子有人坐吗？ A: Excuse me, is this seat taken? 对不起，这个座位有人坐吗？ B: No, I don't think so. 我想应该没有人。 A:Thanks,I am waiting for the train at 9 o’clock to Shanghai.Where will you go? 谢谢，我在等9点到上海的火车，你去哪呢？ B:What a coincidence! we are the same train.