商务英语对话谈判
商务英语口语涉及到不少英语中的专业词汇和知识，要想完全掌握，练就熟练口语并非一朝一夕，需要长时间的学习和累积。下面整理了商务英语对话谈判，供你阅读参考。
商务英语对话谈判：商讨价格英语对话
Peter:I'd like to get the ball rolling by talking about prices.
我们从谈价格开始吧.
Smith:Shoot. I'd be happy to answer any questions you may have.
洗耳恭听.我很乐意回答你的任何问题.
Peter:Your products are very good. But I'm a little worried about the prices you're asking.
贵司产品非常不错,但我有点担心你的价格.
Smith:You think we will be asking for more?
你认为我们会要更多吗?
Peter:That's not exactly what I had in mind. I know your research costs are high, but what I'd like is a 25% discount.
那并不是我想的.我知道你们的研究成本是很高,但我希望能得到七五折.
Smith:That seems to be a little high. I don't know how we can make a profit with those numbers.
太高了.这样的折扣我们没有利润了.
Peter:We said we want 10000pcs over a three-month period. What
if we plan orders for a year, with a guarantee?
我们接下来的三个月需要采购10000个,如果我们保证一年的订单怎么样?
Smith:If you can guarantee that on paper,I think we can discuss this further.
如果你能将你的保证写下来的话,我想可以考虑.
英语知识点：
1.I'd like to get the ball rolling by talking about prices.
"get the ball rolling"就是"开始做某事"的意思,"to make something start happening".也可以说是"set/start the ball rolling",意思不变.
I'll start the ball rolling by introducing the first speaker. 我来介绍一下第一位讲演者作为开始.
I'd like to get/start the ball rolling by doing sth是一句谈话,谈判时很好的开场白.
2.Shoot:(让某人把话说出来)说吧,请讲.比较的非正式.
You want to tell me something? OK, shoot! 你有话要告诉我?那好,说吧!
3.That's not exactly what I had in mind.
Have(got) sth in mind:打算做某事,有心做某事
What do you have in mind for dinner tonight? 你晚上想吃什么?
How long have you had this in mind? 你想这件事多久了?
大家要注意了,have sth in mind单纯地指想或者计划某事,不带感
情色彩,而have sth on sb's mind意思就大不一样了.
Don't bother your father tonight─he's got a lot on his mind. 今晚就别打扰你父亲了--他的烦心事儿已经够多了.
4.What if we plan orders for a year, with a guarantee?
Order: 订货;订购;订单
相关词组:
Place an order for sth:订购某物
I would like to place an order for ten copies of this book. 这本书我想订购十册.
Can be made to order:可以定做
These items can be made to order(= produced especially for a particular customer) 这几项可以订做.
5.If you can guarantee that on paper,I think we can discuss this further.
On paper: when you put something on paper, you write it down 写下来;笔录
On paper还有一个意思,就是"仅照字面看;理论上", judged from written information only, but not proved in practice.
例如,The idea looks good on paper. 仅就字面看,这个主意不错.
商务英语对话谈判：价格谈判常用句型
1.Let's get down to business, shall we?(让我们开始谈生意好吗?)
2.I'd like to tell you what I think about that.(我想告诉你我的一些
想法。)
3.Are those prices FOB or CIF?(这些价格是船上交货价还是运费及保险费在内价?)
4.Are these prices wholesale or retail?(这些价格是批发价还是零售价?)
5. The price is quite reasonable.(这价格相当合理。)
6.That's too high.(价钱太高了。)
7.Oh, no, this is the lowest price.(噢，不，这是最低价。)
8.Let us have your rock-bottom price.(我们给你低价。)
9.What's the price range?(价格范围是多少?)
10.They start at one hundred and fifty yuan and go up to two hundred yuan.(它们以150元起价，至多到200元。)
11.The price is unreasonable.(这价格高得不合理。)
12.Can you make it a little cheaper?(你能不能算便宜一点?)
=Can you come down a little?
=Can you reduce the price?
13.That sounds very impressive.(那似乎非常好。)
14.That sounds reasonable.(那似乎非常好。)
15.I'd like to hear your ideas on...(我想听听你关于......的看法。)
16.You're offering us this product at 1800 yuan per unit-is that right?(你提供我们的这种产品报价是每台1800元吗，对吗?)
17.We'd appreciate it if you could sell it to us for 1350 yuan per
unit.(如果你能以每台1350元的价格卖给我们，我们将不胜感激。)
18.Taking the qulity into consideration, I think the price is reasonable.(考虑到产品质量，我认为价格是合理的。)
19.There's one problem to be mentioned.(有一个问题要提出来。)
20.The price we quoted is quite good for your country.(我们报的价格相当适合贵国。)
21.The price you quoted is a little stiff for exporting.(你报的价格对于出口而言，有点偏高。)
22.Your price is 15% higher than that of last year.(你们的价格比去年的高15%。)
23.I think you misunderstood me on this point.(在这一点上我想你是误会我了。)
24.We're in complete agreement.(我们完全同意。)
25.I can't make a decision at this time.(我无法现在做决定。)
26. It's not possible for us to make any sales at this price.(我们无法以这种价格销售。)
27.380 yuan is about as low as we can go.(380元大约是我们能出的最低价格。)
28.I'm afraid I can't agree with you there.(恐怕我不能同意您出的价格。)
29.Your price is higher than that of other companies.(你方的价格比其它公司的价格要高。)
30. But considering the high quality, our price is very reasonable.(不过鉴于产品的优良质量，我们的价格是非常合理。)
商务谈判技巧培训心得 篇一：学习商务谈判心得体会 学习商务谈判心得体会 这个学期在彭晓春老师的教学下我们学习了《商务谈判》这门课程，对于我们国贸专业的学生来说，学好这门课程尤其重要，在以后从事的外贸工作中，我们会经常就一些贸易问题进行谈判，想要成功的谈成一笔生意也离不开谈判。通过本学期的学习，我受益颇多，知道了什么是商务谈判，商务谈判有哪些基本内容、涉及哪些技巧、有哪些需要注意的事项等等。 商务谈判是当事人为实现商品交易目标，而就交易条件进行相互协商的活动。人生无处不谈判，推销产品是谈判，生意往来是谈判，上街购物要谈判，只要想把自己的想法让别人接受，就需要谈判。所以谈判不只是老板或主管阶级的专利，不论您现在是什么身份，时时刻刻都需要具备面对各种谈判的能力。而商务谈判是谈判的一种，在交易过程中承担着不可替代的作用，是维护己方利益、争取更多收益的重要手段。 在进行商务谈判的过程中，我们要遵循一些基本的原则，这些原则包括：客观真诚、平等互惠、求同存异、公平竞争、讲求经济效益等原则。一个成功的商务谈判是必须要建立在
这些原则上的，所以我们牢记这些，并在实践中不断地加深认识。 为了学习好商务谈判，我们首先需要掌握商务谈判的理论知识。在进行谈判前，我们要先弄清楚自己和对方的需要，所谓知己知彼百仗百胜。在这部分，我们学习马斯洛的“需求层次理论”，对需求有了更深刻的认识。然而，我们还需要在谈判中继续发现对方的需求，我 们应该学会倾听，听的时候要积极主动，专注耐心，并注意对方的措辞、表达方式、语调变化等，这样才能从谈判中发现对方的需要，理解对方的意思并及时的反馈。在倾听的同时，我们还要巧妙地提问，因为提问不仅可以发现对方的需求，还能调动对方的积极 性，证实测定自己一些想法。提问的形式可以多种多样，我们应该注意提问的时机，提问的逻辑性以及提问的语速，提问时还应该注意不要对问句做过多的解释，也不要一连提几个问题，不要提含有敌意的问题更不要涉及对方隐私。除了倾听和提问，我们还应该学会恰当的陈述，即把想让对方知道的信息传递过去，并且控制谈判的进程。陈述时应注意充满自信、目的明确、表达理性谨慎。 为了取得谈判的成功，我们在谈判前应做好充足的准备。首先我们要对环境因素进行分析。在与国外企业谈判时，我
商务英语口语情景对话 大全 集团标准化办公室：[VV986T-J682P28-JP266L8-68PNN]
英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience.我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challengeand work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position. 在讨论薪水前.我需要更多了解这份工作.或者你可以告诉我这个职位的预算报酬是多少. A: 3000, with raises after the half yearing to your competence. 起薪是每月3000元。半年后会根据你的表现增加薪水。 B: Well, I think it's acceptable and I really like the job. 我觉得可以接受。我真的喜欢这份工作。我什么时候能得知结果呢 A: Do you have any other questions 我们会在7月初通知你我们的最终决定。你还有别的问题吗
Dialogue 2:Negotiation on Commission and Agency Situation: Miss Huang, a Chinese handicraft sales company and Mr、White, a sales manager of a handicraft company in Abuja, Nigeria are talking about the commission of agency、 Huang: 怀特先生,很高兴见到您。最近怎么样？ White: Glad to meet you too、What can I do for you?(我也很高兴见到您。能为您做些什么不？) Huang: 根据我们的协议,这个月就就是试销期的最后一个月了。我想就是时候讨论中国北方独家代理权的问题了。 White: Yes、Your sales performance in the trial period is good and the plan of advertising and promotion have been well practiced、Your company is qualified for the sole agency in north of China、(就是的。在试销期内,您们的销售业绩很好,广告与宣传计划也有效地落实了。您们公司可以做我们公司在北方的独家代理了。) Huang: 太好了。能得到您的认可我们很高兴。我们谈谈代理合同的细节吧？White: Yes, of course、As we have talked befote, the territory to be covered is the north of China、How about the commission fee?(好的,当然。就像我们先前谈过的,代理区域就是中国北方。您收取多少佣金？) Huang: 在试销期内,佣金就是4%。我认为可以提高到7%。 White: The rate of commission is too high、The commission fee we provide to other agencies is 5%、If they know we give you a 7% commission, it will be embrassing、(佣金太高了,我们给其她代理商的佣金就是5%。如果她们知道了,就很尴尬了。) Hunag: 我认为我们公司的销售策略与宣传策略都就是很好的,这一点可以从我们的销售业绩中瞧出来。而且,与其她代理商相比,我们的木雕销量就是最多的。White:There is some truth in what you said, but we can only give you 6% commission、(您说的有些道理,但就是我们只能给您6%的佣金。) Huang:超过定额每多销5000件,多给我们0、5%的佣金,这样可以不？ White: Ok、For every 5000 pieces sold in excess of the quote, you will get 0、5% commission 、(好吧,每超过定额5000件,我们就多给0、5%的佣金。) Huang:Good、Thank you for your consideration、(太好了,谢谢您的关照。) White: 我们会起草合同,如果没有问题,下午签字吧？ Huang:Fine、We look forward to happy and successful cooperation between us、(好的。希望我们今后合作愉快。) Dialogue3 Negotiation on Packing and Shipment Situation: Miss Huang, a Chinese handicraft sales company and Mr、White, a sales manager of a handicraft company in Abuja, Nigeria are talking about the Packing and
商务英语模拟谈判 卖方 Sales Administrator销售主管 A Project Manager项目经理 B 买方 Vending Manager售买经理 C Merchandising Manager采购经理 D Wholesale Buyer 批发采购员 E 保险manager of the People’s Insurance Company of China PICC的经理 F （江来） S代表卖方 b代表买方 旁白：Miss A is the Sales Administrator(销售主管) of Japanese CASIO corporation ; Miss B is the Project Manager(项目经理) of Japanese CASIO corporation ; Miss C is the Vending Manager(售买经理) of Chinese Agcy agency ; Miss D is the Merchandising Manager（采购经理) of Chinese Agcy agency；Miss E is Wholesale Buyer(批发采购员) of Chinese Agcy agency. B:We warmly welcome you .Do you had a very restful night ? S: Actually, we feel quite rested. I would like to thank you for your kind invitation to visit your beautiful country. B: We’ve been looking forward to your visit. We are waiting for your reply about the suggestion of the CASIO’s (卡西欧) sole agency in China. S: To tell you the truth, your proposal surprised us. As you know our annual turnover is more than one million. so it is difficult for us to believe you can play the role of the CASIO’s (卡西欧) sole agency in China. B: As we know , In China your main markets are big cities such as, Shanghai, Beijing, Guangzhou and so on. About 60% turnover were sold in these big cities last year. We have extensive channel-0f-distribution, specifically covering these big cities. So As a selling agent we can take good care of your export business. S: Yes, I think so. but your sales are not more than 400,000. how can you explain it for us. B:I understand you are selling the same products to some other Chinese importers. this tends to complicate my business. as you know, I am experienced in the business of slippers and enjoy a good business relationship with all the leading whole-
英语谈判对话900句，商务洽谈英语对话，签订外贸合同英语对话 --- Such data is confidential. 这样的资料为机密资料。 --- I am not sure such data does exist. 我不确定是否有这样的资料存在。 --- It would depend on what is on the list. 这要看列表内容。 --- We need them urgently. 我们急需这些资料。 --- All right. I will send the information on a piecemeal basis as we acquire it. 好。我们收齐之后会立即寄给你。 --- I'd like to introduce you to our company. Is there anything in particular you'd lik e to know? 我将向你介绍我们的公司，你有什么特别想知道的吗？ --- I'd like to know some information about the current investment environment in y our country? 我想了解一下贵国的投资环境。 --- I'd like to know something about your foreign trade policy. 我非常想了解有关贵国对外贸易的政策。 --- It is said that a new policy is being put into practice in your foreign trade. 据说你们正在实施一种新的对外贸易政策。 --- Our foreign trade policy has always been based on equality and mutual benefit and exchange of needed goods. 我们的对外贸易政策一向是以平等互利、互通有无为基础的。 --- We have adopted much more flexible methods in our dealings.
Dialogue 2：Negotiation on Commission and Agency Situation: Miss Huang, a Chinese handicraft sales company and Mr. White, a sales manager of a handicraft company in Abuja, Nigeria are talking about the commission of agency. Huang: 怀特先生，很高兴见到你。最近怎么样？ White: Glad to meet you too. What can I do for you?（我也很高兴见到你。能为你做些什么吗？） Huang: 根据我们的协议，这个月就是试销期的最后一个月了。我想是时候讨论中国北方独家代理权的问题了。 White: Yes. Your sales performance in the trial period is good and the plan of advertising and promotion have been well practiced. Your company is qualified for the sole agency in north of China.（是的。在试销期内，你们的销售业绩很好，广告和宣传计划也有效地落实了。你们公司可以做我们公司在北方的独家代理了。）Huang: 太好了。能得到你的认可我们很高兴。我们谈谈代理合同的细节吧？White: Yes, of course. As we have talked befote, the territory to be covered is the north of China. How about the commission fee?（好的，当然。就像我们先前谈过的，代理区域是中国北方。你收取多少佣金？） Huang: 在试销期内，佣金是4%。我认为可以提高到7%。 White: The rate of commission is too high. The commission fee we provide to other agencies is 5%. If they know we give you a 7% commission, it will be embrassing.（佣金太高了，我们给其他代理商的佣金是5%。如果他们知道了，就很尴尬了。）Hunag: 我认为我们公司的销售策略和宣传策略都是很好的，这一点可以从我们的销售业绩中看出来。而且，和其他代理商相比，我们的木雕销量是最多的。White：There is some truth in what you said, but we can only give you 6% commission. (你说的有些道理，但是我们只能给你6%的佣金。) Huang：超过定额每多销5000件，多给我们0.5%的佣金，这样可以吗？White: Ok. For every 5000 pieces sold in excess of the quote, you will get 0.5% commission . (好吧，每超过定额5000件，我们就多给0.5%的佣金。) Huang：Good. Thank you for your consideration.(太好了，谢谢你的关照。) White: 我们会起草合同，如果没有问题，下午签字吧？ Huang：Fine. We look forward to happy and successful cooperation between us.(好的。希望我们今后合作愉快。)
有中国特色的商务谈判技巧 就职业技能而言，谈判是工作场所中非常有用的一项。从谈妥你所想要的薪水，到让你的项目获得优先挑选权，谈判能够处理好那些该技能派得上用处的情况。商务谈判对于企业来说尤其重要，是企业和外部沟通的重要方式，商务谈判因国界的不同也呈现出不同的特点，在中国，商务谈判在大多数人的印象里呈现什么特点呢。下面我们就来看看中国式商务谈判的特点吧。 一、买卖不成仁义在 这句话的意思通常指谈判双方对于谈判内容进行博弈，虽然交易没有达成，但彼此间的感情还存在，不会为这点事伤了感情(亲情、友情、爱情)。其实往往双方在说句话的时候，感情已经没了一半了。 中国人商务谈判，肯定希望买卖成，仁义也在，两者兼得。当买卖不成的时候，仁义往往很难不存在了。这跟西方职场人士将工作与生活完全分开的做法不同。因此，这也是中国式商务谈判有趣的地方。 在中国的商务活动中，人情世故与生意是很难分开的，因此，在国内做商务谈判的时候，也需要注意人情世故。比如生意外来对象是老板亲戚，下游客户是总经理的朋友等等，而这些需要参与谈判的公司职员需要事先了解涉及到的上层领导态度，然后绝对自己的谈判行为与底线。 二、亲兄弟，明算账 在中国式家族企业中，我们看到了很多因为没有“明算账”而导致企业拆解。比如希望集团刘氏兄弟，创业之初，同心协力，建立了庞大的希望集团。但是没有明确的产权制度，没有“明算账”，结果就是生意做得越来越大，但是分歧也越来越大，最后还是分家过日子，1995年，希望集团分裂成大陆希望集团、东方希望集团、华西希望集团、南方希望集团(新希望集团)四家公司。在商务谈判中，往往家族企业顾忌的问题较多，顾忌亲面，顾忌说清，顾忌父母等，亲兄弟之间往往不能明算账，结果就是不是自己吃亏，就是公司吃亏。 其实，在国外商务谈判理论中，并没有亲情在商务谈判中的影响，因为，他们在骨子里面已经是“亲兄弟，明算账”，而国内还没有达到这种程度。因此，特别是两家公司，有亲情关系时，商务的天平就无法能够“一碗水端平”，导致双方在合作过程中都感觉自己吃亏了，从而影响商业活动往来。 三、职位要对等 职位要对等，级别要对等，在政府机构及事业单位表现得最为明显。副厅级要对副厅级，正处级要对正处级，你很难看到一位正厅级领导接见一位镇长，除非在某些特殊场合，比如抗震救灾表彰，比如集中培训会议等等。而这恰恰也影响了中国企业的商务谈判，对方是副总经理参加，我方当然也要派副总经理参加，除非我方非常关注这次谈判，想表示重视，所以在谈判人员的安排上面，都是事先会询问对方是什么级别的人物参加，然后觉得自己派谁去
商务英语情景对话100主题-真正完整版
Day today Office日常事务 1 Faxes传真 2 Telephone Calls电话 3 Making Telephone Appointments电话预约 4 Memos备忘录 5 Business Correspondence商业信函 6 Placing an Order下订单 Office Talk办公室谈话 7 Coworkers同事 8 Bosses老板 9 Brainstorming集体讨论 10 Commuting乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行 12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户
18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂 Business Communization商务交流 20 Personal Introductions个人介绍 21 Small Talks聊天 22 Delivering Bad News传达坏消息 23 Polite Questions礼貌提问 24 Farewells道别 Negotiation谈判 25 Clarifying the Stakes说明利害关系 26 Making Concessions做出让步 27 Discussing the Bottom Line讨论底线 28 Accepting and Confirming接受和确认 29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手 Company Organization公司结构 30 CEO执行总裁 31 Stockholders股东 32 Board of Directors董事会 33 Managerial Staff管理人员 34 Labor Staff普通员工 Meetings and Interviews会议和面谈
商务英语谈判对话 900句
英语谈判对话900句，商务洽谈英语对话，签订外贸合同英语对话 --- Such data is confidential. 这样的资料为机密资料。 --- I am not sure such data does exist. 我不确定是否有这样的资料存在。 --- It would depend on what is on the list. 这要看列表内容。 --- We need them urgently. 我们急需这些资料。 --- All right. I will send the information on a piecemeal basis as we acquire it. 好。我们收齐之后会立即寄给你。 --- I'd like to introduce you to our company. Is there anything in particular you' d like to know?
我将向你介绍我们的公司，你有什么特别想知道的吗？ --- I'd like to know some information about the current investment environment in your country? 我想了解一下贵国的投资环境。 --- I'd like to know something about your foreign trade policy. 我非常想了解有关贵国对外贸易的政策。 --- It is said that a new policy is being put into practice in your foreign trade. 据说你们正在实施一种新的对外贸易政策。 --- Our foreign trade policy has always been based on equality and mutual be nefit and exchange of needed goods. 我们的对外贸易政策一向是以平等互利、互通有无为基础的。 --- We have adopted much more flexible methods in our dealings. 我们在具体操作方法上灵活多了。 --- We have mainly adopted some usual international practices. 我们主要采取了一些国际上的惯例做法。
商务英语模拟谈判 卖方Sales Administrator销售主管A Project Manager项目经理B 买方Vending Manager售买经理C Merchandising Manager采购经理D Wholesale Buyer 批发采购员E 保险manager of the People’s Insurance Company of China PICC的经理F （江来） S代表卖方b代表买方 旁白：Miss A is the Sales Administrator(销售主管) of Japanese CASIO corporation ; Miss B is the Project Manager(项目经理) of Japanese CASIO corporation ; Miss C is the Vending Manager(售买经理) of Chinese Agcy agency ; Miss D is the Merchandising Manager （采购经理) of Chinese Agcy agency；Miss E is Wholesale Buyer(批发采购员) of Chinese Agcy agency. B:We warmly welcome you .Do you had a very restful night ? S: Actually, we feel quite rested. I would like to thank you for your kind invitation to visit your beautiful country. B: We’ve been looking forward to your visit. We are waiting for your reply about the suggestion of the CASIO’s (卡西欧) sole agency in China. S: T o tell you the truth,your proposal surprised us. As you know our annual turnover is more than one million. so it is difficult for us to believe you can play the role of the CASIO’s (卡西欧) sole agency in China. B: As we know , In China your main markets are big cities such as, Shanghai, Beijing, Guangzhou and so on. About 60% turnover were sold in these big cities last year. We have extensive channel-0f-distribution, specifically covering these big cities. So As a selling agent we can take good care of your export business. S: Yes, I think so. but your sales are not more than 400,000. how can you explain it for us. B:I understand you are selling the same products to some other Chinese importers. this tends to complicate my business. as you know, I am experienced in the business of slippers and enjoy a good business relationship with all the leading whole- salers and retailers in that line. I have a mind to expand this business in the years to come.
Day today Office日常事务 1 Faxes传真 2 Telephone Calls电话 3 Making Telephone Appointments电话预约 4 Memos备忘录 5 Business Correspondence商业信函 6 Placing an Order下订单 Office Talk办公室谈话 7 Coworkers同事 8 Bosses老板 9 Brainstorming集体讨论 10 Commuting乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行 12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户 18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂 Business Communization商务交流 20 Personal Introductions个人介绍 21 Small Talks聊天 22 Delivering Bad News传达坏消息 23 Polite Questions礼貌提问 24 Farewells道别 Negotiation谈判 25 Clarifying the Stakes说明利害关系 26 Making Concessions做出让步 27 Discussing the Bottom Line讨论底线 28 Accepting and Confirming接受和确认 29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构
商务英语谈判经典句 1 If you take quality into consideration, you will find our price reasonable. 如果您把质量考虑进去的话，您会发现我方价格是合理的。 2 We guarantee quality products which can stand fierce competition. 我们保证提供能经得起激烈竞争的高质量产品。 3 I still have some questions concerning our contract. 就合同方面我还有些问题要问。 4 We are always willing to cooperate with you and if necessary make some concessions. 我们总是愿意合作的，如果需要还可以做些让步。 5 If you have any comment about these clauses, do not hesitate to make. 对这些条款有何意见，请尽管提，不必客气。 6 Do you think there is something wrong with the contract? 你认为合同有问题吗？ 7 We'd like you to consider our request once again. 我们希望贵方再次考虑我们的要求。 8 We'd like to clear up some points connected with the technical part of the contract. 我们希望搞清楚有关合同中技术方面的几个问题。 9 The negotiations on the rights and obligations of the parties under contract turned out to be very successful. 就合同保方的权利和义务方面的谈判非常成功。 10 We can't agree with the alterations and amendments to the contract. 我们无法同意对合同工的变动和修改。 11 We hope that the next negotiation will be the last one before signing the contract. 我们希望下一交谈判将是签订合同前的最后一轮谈判。 12 We don't have any different opinions about the contractual obligations of both parties. 就合同双方要承担的义务方面，我们没有什幺意见。 13 That's international practice. We can't break it.
商务谈判实战策略技巧 第一章谈判概论 本章重点： ·商务谈判的概念与特点 ·谈判的构成要素 ·谈判的作用 ·谈判的基本过程 ·谈判的基本原则 一．商务谈判的概念与特点 1．谈判的概念 ·谈判是科学性和艺术性的统一 ·谈判是指在物质力量、人格、地位等方面具有相对独立或对等资格的双方，在一定的时空条件下，为改变和建立新的社会关系，并使双方达到某种利益目标所采取的协调行为过程。 2．商务谈判的概念 ·商务谈判是指有关组织和个人，为了生产经营的某种需要或解决共同关心的问题，在一定的时空条件下，在平等互利的基础上所进行的磋商、讨论、和人际交往，是双方或多方观点互换、利益互惠、感情互动的商务活动过程。 3．商务谈判的特点 ·平等性 ·自愿性
·互利性 ·灵活性 二．谈判的基本构成要素 1．谈判的主体 2．谈判的客体 3．谈判的目的 4．谈判的结果 三．谈判的作用 1．有利于促进市场经济的发展2．有利于促进我国对外贸易的发展3．有利于企业之间的经济联系四．谈判的过程 1．谈判准备阶段： ·确定谈判的主题； ·明确谈判的要点； ·确定人员； ·准备资料； ·了解谈判对手； ·谈判地点设施。 2．正式谈判阶段： ·求同阶段、 ·报价阶段
·讨价还价阶段：“价格协议区” ·僵持阶段、 ·让步阶段、 ·签约阶段 3．判结束阶段： ·总结经验教训、 ·谈判的细节问题、 ·合同的鉴证和公证。 五．谈判的原则 1．互利合作原则 2．既要坚持原则，又要合理妥协。 3．不要感情用事 4．客观标准原则 5．双胜原则 第二章谈判的类型 本章重点： ·横向谈判和纵向谈判 ·一对一谈判和小组谈判 ·各项专业性的商务谈判 一．横向谈判和纵向谈判——按谈判的程序划分1．横向谈判（概念、优缺点、适用范围）2．纵向谈判（概念、优缺点、适用范围）
BEC商务英语情景对话：销售 1.Cash award 现金奖励 A： How about cash award to push the sales? B： We can consider that. But how much should we offer? A：用现金奖励来推动销售怎么样? B：能够考虑，但给多少呢? 2.Close the deal 完成交易 A： We need to close the deal as soon as possible. B： I understand. We need cash. A：我们得尽快完成交易。 B：我明白，我们需要现金。 3.Cold calls 电话推销 A： Do we make cold calls? B： We don't. It's not very effective. A：我们做电话推销吗? B：不做，电话推销不是很有效。 4.Collection of payment 回款 A： What is the term of collection of payment? B： Thirty day net. A：回款的期限是多长时间?
B：30天不加息。 5.Customer visit 客户参观 A： There will be a customer visit next Wednesday. B： We will get prepared. A：下周三有客户来参观。 B：我们会做好准备的。 1.Discount 折扣 A： The customer is asking for a discount. How much is the limit? B： Don't go over ten percent. A：客户在要求打折，多少是上限? B：不要超过10%。 2.Good deal 划算、好交易 A： I just bought a new Toyota Camry for $19,000. B： That is a good deal. A：我刚刚花一万九千美元买了辆丰田佳美车。 B：(这个价钱)很划算。 3.Mark up 毛利 A： Did you do a nice mark up for the last quotation? B： I sure did, 25%. A：你上一个报价的毛利高吗?
Business Negotiation Skills in English (商务英语谈判技巧) Phases of Negotiation According to Robert Maddux, author of Successful Negotiation, negotiation is the process we use to satisfy our needs when someone else controls what we want、In business negotiations, the two parties endeavor to obtain their business goals through bargaining with their counterparts、Business negotiations are conducted in the following four phases: the preparation phase, opening phase, bargaining phase and closing phase、 Preparation phase 1.Choosing your team The negotiation team should include members in the following areas: ?mercial: responsible for the negotiation on price, delivery terms, and mercial policy of risk taking、 ?Technical: responsible for specifications, programs, and methods of work、 ?Financial: terms of payment, credit insurance and financial guarantees、 ?Legal: contract documents, terms and conditions of contract, insurance and legal interpretation、 ?Interpreter: familiar with the foreign language needed as well as the negotiationrelated knowledge, and having certain munication skills、 The most important role in the team is the chief negotiator (CN), who is supposed to possess the following qualities: sociability, shrewdness, adaptability, patience, endurance、Other than that, extensive knowledge, clear oral expression as well as strong leadership are also important for a CN、 2、Gathering and analyzing information Valuable information covers the areas in political, legal as well as business system, market research, financial policies, infrastructure and logistics、The knowledge on the counterpart is also necessary、With the information at hand, it is time do a feasibility study to adjust our goals to be achieved、 3、The negotiation plan The plan defines the negotiating objectives, sets the minimum acceptable level for each term, and states the time control, initial strategy, the tactics and others including the location, personnel and facilities needed、A welldesigned plan allows more flexibility in different situations and guides the negotiators through the negotiation process without getting off track、 The opening phase It is mon that the seller submits proposals、Then the buyer confronts with three options: outright acceptance, outright rejection, and qualified rejection, the last of which is usually the most choice、Once the positions and objectives of both parties are revealed, the negotiators begin to reflect both on the loss they will suffer if they would concede and on the loss they will receive if they would refuse to concede、 The bargaining phase At this stage, concessions are made and advantages are gained, thus an agreement is to be achieved、Necessarily the team should make a reappraisal of the other party’s concession factor、