跨文化交际课程期末考试题型+考试大纲

跨文化交际期末考试复习题Define the following items:1.intercultural communication: is simply defined as interpersonal communication between people from different cultural background.2.interethnic communication: refers to communication between people of the same race but different ethnic backgrounds.3.verbal communication：communication done both orally and in written language.4.nonverbal communication: involves all nonverbal stimuli i n a communication setting that is generated by both the source and his or her use of the environment and that has potential message value for the source or receiver.4. Monochronic time一元时间观念: means paying attention to and doing only one thing at a time.5. Polychronic time多元时间观念: means being involved with many things at once.6. ethnocentrism ：the view of things in which one’s own group is the center of everything, and all others are scaled and rated with reference to it.7. stereotypes：refers to negative or positive judgment made about individuals based on any observable or believed groupmembership.针对目标群体成员所特有的正面或方面的判断。

对外经济贸易大学《跨文化交际（英）》期末考试I.True-False: Decide whether each of the following statements is true orfalse. Write T for “true” and F for “false”.（每题1分，共20分）1.The term “intercultural communication” was first used by Geert Hofstede in1959.2.Hall defines culture as the "software of the mind" that guides us in our dailyinteractions.3.In most of Africa, Argentina and Peru, putting one’s index finger to his templemeans ‘You are crazy.’4.Stereotyping is a complex form of categorization that mentally organizes yourexperiences and guides your behavior toward a particular group of people.5.V alues are social principles, goals, or standards accepted by persons in a culture.They are the innermost “skin of the onion.”6.People from some cultures may lower their gaze to convey respect, whereas thismay be understood as evading or even insulting in other cultures.7.Unbuttoning one’s coat is a sign of openness, friendliness or willingness to reachan agreement.8.In order for intercultural negotiation to be successful, the parties must provide fora win-lose situation.9.Edward Hall’s theory states that the four levels embody the total concept ofculture like an onion – symbols, heroes, rituals, and values.10.Successful intercultural business communication involves knowing theethnocentrisms of persons in other cultures. Understanding the mindsets of both oneself and the person of another culture will result in more efficient communication.11.Ethnocentrism is the belief that somebody else’s cultural background, includingways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication, is better than our own.12.People in the United States place a greater emphasis on history and do not likechange as compared with people of Asian and Latin cultures.13.When dealing with German business people, you should avoid jokes and otherforms of humor during the actual business sessions.14.In the business circle, American business people use first names immediately.panies should avoid sending female employees to the Middle East, as inArab countries men may refuse to work with women.16.In Southeast Asia, you should avoid presenting your business card with your righthand.17.When accepting a business card, German business people carefully look at thecard, observe the title and organization, acknowledge with a nod that they have digested the information, and perhaps make a relevant comment or ask a polite question.18.The OK sign may be interpreted as asking for money by Japanese businesspeople.19.Nonverbal communication is important to the study of interculturalcommunication because a great deal of nonverbal behavior speaks a universallanguage.20.In short, intercultural communication competence requires sufficient awarenessknowledge, motivations, and skills. Each of these components alone is sufficient to achieve intercultural communication competence.II.Translation: Translate the following Chinese terms into English and English terms into Chinese.（每题1分，共20分）1. stereotypes2. paralanguage3. ethnocentrism4. masculinity5. high-context culture6. monochronic time7. speech act 8. conversation taboos9. vocal qualifiers 10. power distance11. 译码12. 偏见13. 文化震惊14. 不确定性回避15. 概念意义16. 语用错误17. 礼貌原则18. 归纳法19. 空间语言20. 礼仪与礼节III.Multiple Choice: Choose the ONE appropriate answer.（每题1分，共20分）1. Understanding another culture ________.a.enables businesspeople to know why foreign associates believe and actas they dob.is best achieved through “do’s and don’ts” listsc.is important for businesspeople because they can appear to be betterinformedd.isn’t necessary for businesspeople2. Non-linear languages ______.a.are object orientedb.see time as a continuum of present, past and futurec.are circular, tradition oriented and subjectived.lead to short-range planning in business practices3. Which statement about values is incorrect?a. V alues are social principles, goals, or standards accepted by persons in aculture.b. V alues are learned by contacts with family members, teachers, andreligious leaders.c. V alues will be influenced by what is seen on television or read innewspapers.d. People in various cultures have basically similar values.4. People from cultures that follow the monochronic time system tend toa. do one thing at a time.b. be committed to people.c. borrow and lend things often.d. build lifetime relationships.5. Which statement regarding haptics is incorrect?a. In Thailand, it is offensive to touch the head.b. Japan is considered a "don't touch" culture.c. Greece is considered a "touch" culture.d. In Latin American countries, touching between men is unacceptable.6. The opinion that everyone has a position and clearly defined privileges is _____.a. a view of hierarchical structure of social relationshipb. a view of group orientation structure of social relationshipc. a view of individual orientation structure of social relationshipd.none of the above7. General guidelines to follow when conversing with someone from anotherculture include all of the following except:a. politics is a safe topic in most cultures.b. avoid telling jokes.c. avoid personal questions.d. keep the conversation positive.8. Which statement best describes an incorrect handshake?a. In the U.S., a handshake should be firm.b. An Asian handshake is usually gentle.c. Germans repeat a brusque handshake upon arrival and departure.d. A British handshake is firm and repeated frequently.9. Which statement referring to thought patterns is incorrect?a. Asians typically use the inductive method of reasoning.b. Thought patterns impact oral communication.c.When using the deductive method of reasoning, one starts with the factsand goes to generalizations.d. Recognizing different thought patterns is important in negotiation withdifferent cultures.10. Which statement is incorrect?a. Costly business blunders are often the result of a lack of knowledge ofanother culture's nonverbal communication patterns.b. Processes of reasoning and problem solving are the same in all cultures.c.Attitudes toward time and use of space convey nonverbal messages inintercultural encounters.d.When in another culture, an appropriate caution would be to watch thebehavior of the persons you are talking with and match their style.nguage is important because it _____a.helps us shape concepts, controls how we think, and controls how weperceive others.b.allows us to be understood by foreigners.c.is determined by colonialism.d.is stable, easily understood, and free of diversity.12. Which of the following countries uses high-context language?a.Canadab.Germanyc.Japand.United States13. Slang is generally _____a.understood by everyone.b.spoken by the masses.c.easily translated.ed by subgroups.14. Nonverbal communication does not include _____a. chromatics.b. chronemics.c.haptics.d. semantics.15. Dominance, harmony, and subjugation are all value orientations that correspond to which of the following cultural problems?a.What is the nature of human beings?b.What is the relationship of humans to nature?c.What is the orientation of humans to time?d.What is the human orientation to activity?16. Proverbs are significant to the study of intercultural communicationbecause_______.a.they provide a compact description of a culture’s valuesb.they tell a great deal about what a culture praises and what it rejectsc.they unite a people with the wisdom of their ancestorsd.all of the above17. Which statement highlights weak uncertainty avoidance?a. One group's truth should not be imposed on others.b. Scientific opponents cannot be personal friends.c. Citizen protest should be repressed.d. Negative attitudes are expressed toward young people.18. The main idea of the Sapir-Whorf Hypothesis is thatnguage is just a device for reporting a person's experience.b.two languages can represent the same social reality.c.the social reality can be conveyed to a person who does not speak thelanguage.nguage functions as a way of shaping a person's experience.19. Many multinational firms find that cultural shock can be alleviated bya. sending only top executives abroad.b. sending only young, single associates on overseas assignments.c. testing associates to see who is most qualified.d. selecting employees for overseas assignments who possess certainpersonal and professional qualifications.20. Which of the following statement is incorrect?a.Knowing cultural variations in the use of silence is helpful whenconversing with persons in another culture.b.We need to keep things in perspective and not get offended each time wedeal with someone who has a different attitude toward touchingc.Good advice when communicating with persons in other cultures is tokeep gestures to a minimumd.Although oral communication varies from culture to culture, non-verbalcommunication is almost always interpreted the same in each culture.IV.Answer the following essay question. (共20分)Compare and contrast the following proverbs from two different cultures: “It is the duck that squawks that gets shot”and “The squeaky wheel gets the grease.” How do people from these cultures perceive silence and talk? In light of their different perceptions, how might they view each other? What problems might arise in their interactions?V.Case Analysis: Analyze the following conversation from an intercultural perspective.(共20分)The following conversation took place between two Chinese friends.A: We’re going to New Orleans this weekend.B: What fun! I wish we were going with you. How long are you going to be there?A: Three days.B: Do you need a ride to the airport? I’ll take you.A: Are you sure it’s not too much trouble?B: No, no. It’s no trouble at all.Case Analysis: Analyze the following conversation from an intercultural perspective.参考答案及评分标准A卷VI.True-False: Decide whether each of the following statements is true or false. Write T for “true” and F for “false”.（每题1分，共20分）1. F2. F3. F4. T5. T6. T7. T8. F9. F 10. T11. F 12. F 13. T 14.T 15. T 16. F 17. F 18. T 19. T 20. FVII.Translation: Translate the following Chinese terms into English and English terms into Chinese.（每题1分，共20分）1. stereotypes 定势/刻板印象2. paralanguage 辅助语言/副语言3. ethnocentrism 民族中心主义4. masculinity男性特征5. high-context culture高语境文化6. monochronic time单一时间观念7. speech act 言语行为8. conversation taboos对话禁忌9. vocal qualifiers 声音修饰10. power distance权力距离11. 译码 decoding 12. 偏见 prejudice13. 文化震惊cultural shock 14. 不确定性回避 uncertaintyavoidance15. 概念意义denotational meaning 16. 语用错误pragmatic failure17. 礼貌原则the Politeness Principle 18. 归纳法inductivepattern19. 空间语言spatial language/proximics 20. 礼仪与礼节etiquetteand protocolVIII.Multiple Choice: Choose the ONE appropriate answer.（每题1分，共20分）1. a2. a3. d4. a5. d6. a7. a8. d9. c 10. b11. a 12. c 13. d 14. d 15. b 16. d 17. a 18. d 19. d 20. dIX.Answer the following essay question. (共20分)测试重点：Compare and contrast the proverbs “It is the duck that squawks thatgets shot”and “The squeaky wheel gets the grease.”The former is an English proverbwhile the latter is a Chinese proverb. In light of their different perceptions, the twocultures might differ in terms of silence and talk etc. and problems might arise in theirinteractions.评分标准：从以上角度进行分析，其他根据具体答题情况酌情。

《跨文化交际》教学大纲辅导老师:适用班级:09春/秋英语(本科)单元简述第一单元语言、文化与交际内容：介绍语言、文化和交际之间的关系，跨文化交流模式，交流中的各种意义等。

教学目的：帮助学员认识到语言和文化是不可分的，对语言的充分理解需要文化意识。

学习目标：通过各种练习了解决定交际质量的基本要素，认识交际双方在交际过程中的交互作用，把握交际场合的定义、程式和价值观等。

第二单元文化冲击内容：介绍不同文化背景的人接触时常常感到的种种“文化诧异”现象。

教学目的：通过对各种“文化诧异”现象的分析培养学员的文化意识。

学习目标：通过练习认识到英汉在好客、谦逊、隐私、礼貌等方面的文化差异，进一步体会不同的文化价值观对交际行为的影响，初步学会如何适应一个新的文化环境。

第三单元姓名里的文化内容：姓名、称呼语和亲属语中的文化内涵。

教学目的：通过对姓名、称呼语和亲属语中的文化内涵的分析，使学员更加清楚地认识到英汉在这方面的文化差异。

学习目标：通过各种练习学会正确使用姓名、称呼语和亲属语。

第四单元人际间的交互作用内容：介绍在处理日常生活琐事过程中人际间的交互作用。

教学目的：培养学员对人们在处理日常生活琐事过程中不同行为模式的认识。

学习目标：通过练习学会处理邀请、约会、付帐、馈赠、请求、恭维、招待等行为中的文化差异，了解其中的一些不成文规则，更清楚地意识到自己的行为是如何受本族文化影响的。

第五单元角色和关系内容：介绍社会角色，如男和女、父母和孩子、朋友、社会身份等中的文化内涵。

教学目的：帮助学员分析社会角色和关系在不同文化中的期望值。

学习目标：意识到不同角色的不同期望值；意识到不同角色的不同责任；做到同其他文化背景的人交往时能够调整自己的期望值。

第六单元体态语交流内容：介绍体态语在跨文化交际中的重要作用。

教学目的：使学员熟悉不同种类的体态语以及不同文化对体态语的不同解释。

学习目标：通过练习能够描述体态语的不同意义；意识到成功的跨文化交际不仅需要知道如何用语言表达，而且要知道伴随恰当的体态语，在交流中有意识地注意脸部表情、目光接触、手势和身体位置、身体距离等。

《跨文化交际》课程教学大纲课程编码： 30615016 学分：2 总学时：36说明【课程性质】《跨文化交际》是英语专业的专业任意选修课程。

【教学目的】通过比较系统、全面地介绍跨文化交际的相关知识，帮助学生认识人类交际活动的重要性、复杂性和丰富性，使其了解东西方文化的差异，用宽容的心态处理文化冲突，提高文化意识，达到有效交流。

【教学任务】要求学生能够清晰地审视各民族语言与文化的差异，在交际中克服母语的干扰，增强文化交流的灵活性和有效性，强化跨文化意识，提高文化交际能力。

【教学内容】本课程立足于中国学生实际，培养学习者的跨文化交际能力。

从文化的视角，全方位，多角度的进行东西方语言与文化的对比；讲解在交际中，语言，交际，文化的概念及相互关系；探讨各民族文化的差异；了解言语交际和非言语交际的作用；讨论如何克服跨文化障碍，提高交际水平。

【教学原则和方法】教学原则：兼顾理论性和实践性，突出指导性和可操作性。

教学方法：以学生为中心，结合东西方语言和文化的特点，通过案例分析来培养学生的分析和鉴别能力，扩展学生对跨文化交际研究的了解和认识。

【先修课程要求】英语语言学，英汉翻译理论、英美概况等专业课程的学习【学时分配】教材：顾曰国《跨文化交际》外语教学与研究出版社， 2000年。

参考书：宋利《跨文化交际导论》哈尔滨工业大学出版社， 2002年。

大纲内容第一部分交际中的语言和文化【教学目的和要求】教学目的：学生了解交际的种类；懂得交际的基本要素；学会交流的基本模式；了解文化交际的内涵。

教学要求：要求学生掌握文化交际的互动过程；认知不同的社会条件；熟悉非言语交际所传递的信息；了解交际的作用。

【内容提要】第一节语言与文化第二节交际的基本要素第三节交际的基本模式第四节交际的文化内涵第五节社会交流第六节跨文化交际【教学重点与难点问题】教学重点：语言、文化、交际、跨文化交际的概念；文化交际的基本要素；文化的特点教学难点：语言与文化的关系；文化与交际的关系【复习参考题】1．如何理解语言与文化的关系？2．如何看待文化与交际的关系？第二部分文化冲击【教学目的和要求】教学目的：学生了解英汉民族在好客、谦逊、隐私等方面存在的差异；学会鉴别东西方不同的文化理念；适应新的文化环境。

跨⽂化期末复习⼤纲Chapter 1 Introduction to Intercultural Communication 1.Definition of Intercultural Communication1.1Definition of Intercultural CommunicationICC is the term first used by Edward Hall in 1959 andis simply defined as interpersonal communication between members of different cultures.1.2According to Rich, ICC can be classified into five forms:(1)Intercultural communication(2)International communication(3)Interracial communication(4)Interethnic of minority communication(5)Contracultural communication1.3Gudykunst and Hammer(1987) classified ICC by using interactive-comparative and mediated-interpersonal dimensions to divide the realm of the inquiry intofour categories:(1)Intercultural communication(2)Cross-cultural communication(3)International communication(4)Comparative communication1.4As a phenomenon, ICC has the following features:(1)Universal phenomenon(2)Long history(3)Daily Occurrence2.Development of ICC2.1The History of ICC Studies in America2.1.1The Burgeoning PeriodUS government in 1946 passed the ForeignService Act and established Foreign Service Institute.2.1.2From 1960 to 1970Books: Oliver’s Culture and Communication(1962) and Smith’s Communication andCulture (1966)The first ICC training actually started in the 1960s with Peace Corps members.The first college class in this field was in 1966 at the University of Pittsburgh.2.1.3From 1971 to 19801970 and 1971 ICA & NCA1975 SIETAR-International (the International Society for Intercultural Education, Training and Research)1977 International Journal of Intercultural Relations-Dan Landis2.1.4From 1981 to the Present Time1960s scholars began to make their contribution to ICC in 1980sHart (1996) summarized, the study of ICC gained acceptance through training and testing practice in the 1960s and 1970s, formed its basic framework in the late 1970s and has made great achievements in theory and practice ever since the 1980s both inside and outside the US.2.2The History of ICC Studies in China Professor Hu Wenzhong (1999)(1)The Germinating Period:1980-1990(2)The Establishing Period:1991-2000(3)The Expanding Period:2001-present3.Reasons for Studying ICC3.1Global Demographics(全球⼈⼝统计)3.2Global Economy3.3Technological Development3.4Effective Outcomes3.5Peace and Conflicts3.6Ethical Imperative4.Challenges in Studying ICC4.1Potential Problems in Learning ICC4.1.1Avoidance of the unfamiliar4.1.2Uncertainty4.1.3Withdrawal(退缩)4.1.4Stereotype(刻板印象)4.1.5Prejudice4.1.6Racism4.1.7Ethnocentrism(民族优越感)4.1.8Cultural shock(⽂化冲击)4.2Cultural Shocks and Cross-cultural Adaption3 cross-cultural interactions(1)short-term travelers(2)sojourners(3)immigrantsThe typical pattern of cultural adjustment often consists of distinct phases.(1)Honeymoon(2)Crisis(3)Recovery(4)Adjustment((5) Re-entry Shock-going home)“w-curve” figureHoneymoon-Crisis-Recovery-Adjustment-Honeymoon at home- Crisis at home (reentry shock)-Recovery at home-Adjustment at homeChapter 2 Communication and Culture1.Basics of Communication1.1Definition of CommunicationThe act and process of sending and receiving messages among people.1.2Functions of Communication(1)Practical functions(2)Social functions(3)Decision making functions(4)Personal growth functions1.3Types of CommunicationBased on the channels used for communication(1)Verbal communication(2)Nonverbal communicationBased on the style of communication(1)Formal communication(2)Informal communicationBased on the social levels(1)Intrapersonal communication(2)Interpersonal communication(3)Organizational communication(4)Mass communication1.4Components of Communicationmessage, sender, receiver, channel,noise(disturbances along the communication process), feedback, encoding, decoding1.5Communication Models1.5.1Lasswell’s 5W Linear Model1.5.2Wilbur Schramm’s Ring Model1.5.3The Contextualized Model1.6Characteristics of Communication Communication is dynamic, symbolic, contextual, self-reflective, interactive, learned.2.Basics of Culture2.1Definition of CultureThe total accumulation of beliefs, customs, values behaviors, institutions and communication patternsthat are shared, learned, passed down through the generations in an identifiable group of people. (Hall) Little culture is concerned with spiritual product such as language, literature, and art.Big culture refers to the sum total of human-made material product and non-material product. Dominant culture includes the cultural components common to most members of society, including the views of politics, conceptions of self and others, basic roles, standard forms of speech and general norms. E.g. Han culture in ChinaSubcultures can be ethnic, regional, occupational, social, economical, religious or gender-related in nature. E.g. northern and southern culture in China 2.2Functions of CultureDressler and Carns (1969):Culture enables us to communicate with others through a language that we have learned and that we share in common.Culture makes it possible to anticipate how others in our society are likely to respond to our actions. Culture gives us standard for distinguishing between what is considered right or wrong, beautiful and ugly, reasonable and unreasonable, tragic and humorous, safe and dangerous.Culture provides the knowledge and skill necessary for meeting sustenance needs.Culture enables us to identify with – that is, include ourselves in the same category with – other people of similar background.2.3Components of CultureCommunication aspect: language and symbols. Environment aspect: geography, climate ad places in the country.Science and technology aspect: math, physics,inventions, roads, bridges, railways.Economic system: money, finance, trade.Spiritual aspect: religion, mythology.Cognitive aspect: values, belief.Artistic aspect: art, literature, architecture.Behavioral aspect: laws, rituals(仪式惯例), mores(习俗)Daily life aspect: family, education, entertainment,dress, food, transportation, house.Social structure: social classes, ethnicityCulture consists of two levels:A level of values (invisible)A level of resultant behavior or artifacts of someform (visible)2.4Characteristics of CultureLearned, transmitted, selective, ethnocentric(民族中⼼主义的), dynamic(动态的), integrated(综合的)2.5Metaphor of Culture2.5.12.5.22.5.32.5.43.Relationship between Communication and CultureOn the one hand, culture is largely created, shaped, shared and learned through communication.Communication is the very medium of human interaction through which created and shared. Culture is considered more as a natural by-product of human communication and interaction than an intentional creation of human beings. In a sense, culture is the “residue(剩余)” of communication. Without communication, culture cannot be passed on and reinforced from generation to generation. Owing to the communication medium and other factors, culture is experiencing constant change.On the other hand, communication is also created, shaped, and transmitted by culture. When people communicate within an intercultural context, they take with them different cultural backgrounds, experiences, values and ways of thinking. Inevitably, human beings communicate with the imprint or mark of their own cultures.!!Chapter 3 Cultural Value Orientation Values are matters of preferences.Behavior Effectiveness) Study(1) Society an Hierarchy in China (2) Role of Family and Family Life (3) Politeness (4) Face(5) Guanxi (Interpersonal relationship) (6) Reciprocity(互惠) (7) HarmonyDeveloping&changing!!Chapter 4 Culture and Verbal Communication1.The Relationship between Language and Culture1.1Language Reflects the EnvironmentWe (only) label the things that are around us.1.2Language Reflects Cultural ValuesE.g. The kinship structure shows a complex butorderly communication system in which a clearterminology describes each positional role. There isan elaborate system of kinship terms, becauseChinese families used to be very big and highlyhierarchical.1.3Language Affects People’s Way of ThinkingLanguage determinism(语⽤决定论) is based on thehypothesis that the language people speakdetermines the way they perceive the world anddetermines culture.(Sapir-Whorf Hypothesis)2.Culture-loaded WordsIt is said in Chapter 2 that the fundamental general communication principle is that symbols the sender uses to communicate must have essentially the same meaning in BOTH the sender’s and the receiver’s minds.(Misunderstanding occurs when the sender and the receiver attribute different meanings to the same word or use different words to express the same meaning.)2.1Denotational(指称)meanings refer to definitionmeaning depending upon our choice of wordselection.2.2Connotational(隐含) meanings refer to extendedmeanings or associated meanings.As busy as a beeAs cunning as a foxAs strong as a horseAs slippery as an eel(鳝鱼)As blind as a batAs meek as a lamb(温顺)As happy as a kingAs foolish as a donkeyAs stubborn as a muleAs wise as an owlAs majestic as a lion(庄严宏伟的)As stupid as a goose3.Culture Rules of SpeakingPragmatic transfer(语⽤迁移) is the use of rules of speaking from one’s own native speech community when interacting with members of the host speech community or simply when speaking in a second language.3.1Addressing(1) A proper Chinese name is arranged in the orderof surname plus given name(s).A proper Englishname is arranged in reverse order.(2)Some Chinese kinship term(亲属⽤语) are notonly used within one’s own family, but also onknown or unknown people to show one’spoliteness, respectfulness and friendliness.(3)Most occupational titles(⼯作职称) can be usedas addressing terms(称谓语) in Chinese, buttheir English equivalents are not necessarilyused in the same manner.3.2Greeting and Leave-taking3.2.1GreetingChinese often start with asking personalinformation to show warmth and to shortensocial distance.Native English prefer impersonal questionslike weather.3.2.2Leave-takingChinese: others-orientedWesterner: self-orientedIn English, informal offers are often performed by interrogative sentences(疑问句).Chinese offers may sound a little bit commanding.3.5Invitation and ResponseIn China, a successful inviting-transaction often takes several talk exchanges or preferred pairs, which an American may think the host is imposing and aggressive and the guest is hypocritical(虚伪).3.6Compliment and ResponseChinese regard compliments as virtues, as Americansaccept them as a kind of recognition of theirindividual efforts.3.7ApologiesFor the Chinese, apology most often occurs betweenpeople of unequal social status, and it is usually theperson with less power apologizes to the peosonwith more power.But for the native English speakers, an apology isnecessary whenever inconvenience or offense ismake with little consideration of the status or socialpower of the people concerned.4.Verbal Styles4.14.25 key aspects of Chinese verbal style(1)implicit communication （含蓄）(2)listening centeredness （听话）(3)politeness （客⽓）(4) a focus on insiders （⾃⼰⼈）(5)face-directed communication strategies （⾯⼦）4.38 Chinese and North Americans clash(冲突) ineveryday interactions:(1)What is not said vs. What is said(2)The use of We vs. I(3)Polite vs. Impolite talk(4)Indirect vs. Direct talk(5)Hesitant vs. Assertive speech(6)Self-effacing(谦逊的) vs. Self-enhancing talk(7)Private vs. Public personal questions(8)Reticent(沉默的) vs. Expressive speech!!Chapter 5 Culture and Nonverbal communication 1.The Nature of Nonverbal Communication1.1Definition of Nonverbal Communication Edward Hall: nonverbal communication is metacommunication(元信息传递), paralinguistic(副语⾔如⼿势等，超语⾔如叹息声等), second-order messages, the silent language, and the hidden dimension of communication.Judee Burgoon defined nonverbal communication as all those messages that people exchange beyond the words themselves.We may simply say that nonverbal communication is communication without the use of words contrary to verbal communication.1.2The Importance of Nonverbal communication Research shows: less than 35% of communication is verbal. 65% of communication takes place nonverbally.1.3Functions of Nonverbal Communication(1)Replacing means that using body language and other gestures to replace verbal communication. (2)Contradicting means that our nonverbal being opposite from the literal meaning.(3)Repeating signifies(表⽰) using body languageto add to the verbal meaning.(4)Conveying means using gestures and expressions to express the emotions and attitudes.(5)Modifying is using expressions, body language and other nonverbal means to correct the verbal meaning.(6)Regulating means using nonverbal gestures to guide the order of speaking.(7)Complementing is adding to the verbal meaning.1.4Similarities and Differences between Verbal andNonverbal communications (Characteristics of Nonverbal communication) 1.4.1Similarities(1)Use symbols(2)Are products of an individual(3)Require that someone attach meaningto these symbols(4)Are coding systems that we learn andpass on as part of the culturalexperience1.4.2Differences(1)Clear vs. ambiguous(2)Conscious vs. unconscious(3)Acquired and controllable vs. Naturaland uncontrollable(4)Nonverbal communication is moreuniversal than verbal communication.1.5Classification of Nonverbal Communication(1)Body movement(Kinesics)⾝势语(2)Eye contact(Oculesic)眼神学(3)Touching(Haptic)接触(4)Spatial language(Proxemics)空间语⾔(5)Chronemics(temporal language)时间语⾔(6)Paralanguage副语⾔学2.Nonverbal Communications in Different cultures 2.1Body Movement2.1.1PostureStanding-northern Europeans (slouch ×)Sitting-Japanese (sit on legs, cross legs ×) Bowing-AsiansSquating-northern and northwesternfarmers in China and Mexicans(less sophisticated)2.1.2GestureVictory,Peace: U.SOffensive Gesture: Britain; South Africa2.1.3Head Movement@Bulgaria no=nod2.1.4Facial expressionsOn the whole, Asian cultures tend to restrictthe range of facial expressions by Western standards.Reasons: People who have rich facial expressions in Asia would be considered as shallow persons (浅薄的⼈). People shouldhide our real feelings2.2Eye ContactVery direct: Middle Easterners, some Latin American groups, FrenchModerate: Mainstream Americans, Northern Europeans, BritishMinimal: East Asians, Southeast Asians, East Indians, Native Americans2.3Body touchTouch: Arabs, Southern and Western Europeans, Jews and Latins.Non-touch: Americans, Northern Europeans, Orientals.2.4Spatial LanguageAccording to Edward Hall, people from high-context cultures tend to stand close when talking to someone. Low-context cultures prefer a greater amount of interpersonal space.2.5.1Monochromic(单时制):Things scheduledonce at a time. @Germany, America2.5.2Polychronic(多时制) different things with2.6.1refers to nonverbal voice qualities, such astone, rate, pitch, accents, laughing, cryingand shouting2.6.2nonword noises “un-huh” in English, “hai” inJapanese2.6.3silence has different interpretations indifferent culturesChapter 6 Thought Patterns and Language1.Culture, Thought Patterns and Language1.1 The Relationships among Culture, Thought and LanguageLanguage is an instrument used in the communication of thought. Thought is influenced by language.Each of them influences and shapes others.They are seen as three parts of a whole.1.2Different Ways of Thinking between Chinese and Westerners1.2.1Cognitive Differences in language learningbetween East Asian and Western cultures:(1)Science and Mathematics(2)Attention and Perception(洞察⼒)(3)Casual Inference(4)Organization of Knowledge(5)Reasoning1.2.2Conceptual differences between Chineseand Western Thinking(1)Chinese traditional way of thinkingemphasizes on the morality andharmony of the society, and promotesthe collectivism, responsibility,devotion and so on.(2)The western way of thinkingemphasizes on logic and science,individual achievement or competition,and so on./doc/3517372007.htmlparing Thought Patterns between Chinese andWesterners2.1Synthetic(综合的) Thinking Mode vs. TheAnalytic(分析的) Thinking Mode(1) Chinese philosophy emphasizes unity of heavenand man, harmony”, t he blending of objects and man.(2) Westerners: man and objects should beseparated from each other, emphasize the formcoherence, logical deduction.2.1.1Holistic(整体论的) Thinking Mode vs.Analytic Thinking ModeChinese: Holistic (整体论的) Thinking:Orientation to the context as a whole, rely on experience-based knowledge Westerners: Analytic Thinking ModeDetachment of the object from its context,Tendency to focus on attributes of the object in order to assign it to categories2.1.2Dialectical(辩证的)-focus Thinking Mode vs.Formal Logical-focus Thinking ModeChinese: Dialectical-focus Thinking ModeRecognition of contradiction, ”middle way”(中庸之道)Westerners: Formal Logical-focus ThinkingModeAvoidance of contradiction, black of white 2.2The Curvilinear(曲线的) Thinking Mode vs. The Linear(直线) Thinking ModeRobert Kaplan (1966)line”represents the Oriental languagegroup, including Chinese, Japanese, Korean, Thai, and so on.2.3The Image Thinking Mode vs. The Abstract Thinking Mode(1)Chinese itself is the imagery language.Chinese characters are the mimicry (模仿) ofnatural phenomenon. Chinese people expressabstract things through concrete images.(2)English is a kind of alphabetic writing, man-made regulated signals.Determine the meaning by the soundcombinationWestern people prefer using the abstract notionto express the concrete objects.2.4The Ontological(本体论) Thinking Mode vs. The Objective Thinking Mode(1)The Chinese people regard man as the center to observe, analyze, deduce and study the objects.(2)The English-speaking people take the objectiveworld as the center.Chapter 7 Culture and Interpersonal Relationship1.The Nature of Interpersonal Relationship1.1Types of Interpersonal Relationship(1)Kinship and Family Relations(2)Friends(3)Comradeship(同事关系)(4)Soul mates1.2Principles for Establishing Good Interpersonal RelationshipsMutual attractions to both sides(2)Credit principle(诚信原则)Treat others with trust and sincerity(3)Respect principleMaintain equal positions of each party(4)Tolerance PrincipleSeek for common grounds while putting asidedifferences(5)Moderation principleTime, distance, frequency for communicationshall be moderate. The degree of closenessshould be properly maintained.2.Cultural Differences in Interpersonal RelationshipsIn the US, people tend to use four dimensions to distinguish among different types of relationships(1)Cooperative-friendly to competitive-hostile(2)Equal to unequal(3)Intense to superficial(4)Socio-emotional(社会情感性的)-informal to task-oriented-formalIn Japan,(1)In-group(2)Those whose background is fairly well known(3)Out-group/stranger2.1Intercultural FriendshipsGenerally, friendships are closer in collectivistcultures than in individualistic cultures.2.2Intercultural Romantic RelationshipsGenerally speaking, in high power distance cultures,romantic relationships are expected to take placewithin your cultural class. In low power distancecultures, a person is expected to select romanticpartners on the basis of individual factors such aspersonality and appearance.In Western cultures, marriage is seen as the union ofmarriage is seen as the alliance between two families.2.3Intercultural MarriageSubmission(顺从), compromise, obliteration(忘却),consensus(⼀致)(best)2.4Internet Friendship and Love3.Challenges to Intercultural Personal Relationships3.1Possible stumbling block(绊脚⽯) for interculturalrelationships(1)Cultural differences(2)Prejudice and discrimination(3)Historical relationships(4)Different perceptions(认知,观念) ofcommunication competence3.2A key to having a successful intercultural relationshipis establishing an effective relational culture(确⽴相互关系的⽂化).In essence, relational partners develop their ownculture –a mix of both of their larger culturalbackgrounds and their idiosyncratic(有⽓质的)behaviors and personalities.3.3Effective relational cultures are based on(1)Positive affect toward the partner(2)Perception of positive motives (assuming yourpartner is supporting you)(3) A perception of the relationship(4)As a benefit to each other (e.g. I am better offwith my partner than without her.)Chapter 8 Culture and Business Etiquette1.The Basis of Business EtiquetteEtiquette is a set of practices and forms which are followed in a wide variety of situations. Carl Nelson’s eight common protocol element areNamesRank and titleTimeCommunicationsGift givingFood and drink2.Creating a Powerful First Impression2.1Introducing yourself and othersRule 1: show respect for the most important person in the setting by mentioning his/her name first.Rule 2: try to include a brief comment about each person being introduced so that they have some basic knowledge about each other.2.1.1Introducing yourselfTell the name and information about the circumstance2.1.2Introducing othersSay the “more respected” person’s namefirst2.2Greeting peopleUS: first name, middle name, last nameFrench: Monsieur/MadameGermany: last name basisItaly: titles and surnamesBritish: use of first names is prevalent(普遍的)Latin America: add mother’s maiden name to their surnameChina: surname first, often titles are used2.3Card ExchangingBilingual cards: name, job title, company name, address, telephone number, facsimile number, e-mail address2.4Business DressComfortable, tasteful and stylishA reflection of your social status and relative success3.Business Scheduling3.1Appointing MakingMake appointments in advance. E.g. Germans3.2Recognizing Rules and CustomsThe first thing you should know is their typical hoursof work, lunch, and break time so as to makeappointments at a proper time.4.Social Entertaining 4.1Dining Practices4.1.1SeatingBritish method:4.1.2Table setting4.1.3Eating StylesAsians: chopsticksMiddle Easterners: Eat with your fingers, if the host does. But use the right hand only4.1.4Table MannersDo not point or gesticulate with your knife(or any other implement for that manner)while engaged in conversation at table.4.1.5FoodFrance: You may ask for more water, but notwine. You are supposed to wait for your hostto serve you.4.2Drinking ProtocolIn Russia and South Korea, in northern Europe,theability to consume a great quantity of alcohol isconsidered a measurement of an individual'smanhood.Toast:The first toast is offered before eating and serves towelcome the guests.A toast to the guest of honor is made after thedessert course when the wine glasses have been4.3Tipping ProtocolChina, Japan, Australia, New Zealand are some of thenon-tipping countries.A tip of 15% considered generousA tip of 20% when service is excellent5.Gift-giving EtiquetteU.S.Presenting a gift is a thoughtful gesture, but not expected.Business gifts are often presented after the deal is over.In most situations, gifts are opened immediately and shown to all present.For your business associates, you can choose gifts such as useful office items, liquor, wine, or something that comes from your country.JapanGift giving is an important part of business protocol.Business culture emphasizes on the ritual of gift-giving, rather than the gift itself.It is a good policy to prepare enough gifts for your trip.“this is only a small gift or it is a dull thing”Gifts should not be opened in the presence of the giver.Favorite gifts for the Japanese are imported liquor, designer-made also musical tapes and CDs.6.Digital Etiquette6.1Telephone EtiquetteDon’t be distracted by other work or chew gum whileon the phone.This lack of respect is transferred to the other end of the conversation, even though the person can’t see you.If you need to find information for a caller while he or she is on the line, put the caller on hold; offer to phone the caller back if you need to place him or her on hold for more than a minute.Always try to smile when you speak; your warmth and sincerity will come through the person with whom you are speaking.6.2Email EtiquetteBusiness email may involve more traditional use of capitalization and spelling.For external emails, use the recipient’s formal title.Add headings, lists, or numbers that will make your email easier to skim.Use jokes, slang, emotional punctuations, and emotions with care.Chapter 13 Intercultural Communication Competence1.The Challenges in the Setting of Glocalization1.1The Concept of Glocalizationthe local considerations.“Think globally and act locally.”全球化视⾓本⼟化⾏动1.2Facing the Challenges of Glocalization1.2.1The ethics of intercultural competenceThree dilemmas(1)How much do you think we should giveup of ourselves to become “Romans”?(2)Should belief, value, norm or socialpractice be judged by your ownknowledge and value system?(3)Should all intercultural contacts be encouraged?Is ICC always positive?1.2.2Appropriateness and EffectivenessThey are two primary criteria of Intercultural Communication CompetenceAppropriateness means that the valuedrules, cultures, norms and expectances ofthe relationships are not violatedsignificantly.Effectiveness is the achievements of thegoals.2.Becoming a Competent Intercultural Communicator 2.1The Components of Intercultural Communication Competence2.1.1Cross-cultural Attitude ModelThis approach pays more attention tocultural knowledge and affective aspect ofthe communicator.2.1.2Behavioral-skill ModelIncorporate the different approachesThey believe that the most ideal condition ofICC competence occurs when an individual possesses high degrees of interculturalknowledge, motivation and skills.2.1.3Young Yun Kim’s ICC Competence ModelCognitive components (knowledge ofcommunication codes/rules, culturalunderstanding, cognitive complexity)Affective components ( adaptationmotivation, identity flexibility, emotionalcoorientation成对取向).[inward components] in one’s mindOperational components (technicalcompetence, synchrony⼀致性,resourcefulness善于随机应变)[outward components] behavior The three facts are inseparable in reality.⼗⼩时泣⾎之作T T2013-1-9 0:42:56加油！！灰⾊背景为2013.1.9的问答框架Case analysis 是到中国来教外语的mark和中国同事的相处⽭盾判断和选择要求对知识点感性认识，注意重点细节问答注意那种不太长⼤概涉及四五个知识点的内容，还要举个栗⼦=w=Case analysis要扯术语，上课好好听Ps知识点整理和考试题回忆都不是重点，上课要好好听考前好好复习！！⾄少两个下午⼀个晚上吧学姐只能帮你到这了T T2013-1-9 13:21:25。

跨⽂化交际考试⼤纲跨⽂化交际考试⼤纲跨⽂化交际考试⼤纲课程编码：跨⽂化交际课程性质：专业必修课时：36 学分：2开课学期：第6学期先修课程：英语国家概况，语⾔学，英美⽂学适⽤专业：商务英语专业⼀、考试⽬的本课程的考试⽬的主要考核学⽣对理论知识的掌握与联系实际情况，即对课内教材和教师的授课内容的掌握与联系实际情况等。

⼆、考试的内容及要求（⼀）绪论考试内容：1. 跨⽂化交际的概念、意义。

2. 跨⽂化交际学的学科性质和发展历史。

要求：掌握跨⽂化交际的概念，了解跨⽂化交际的意义、历史、学科发展史。

（⼆）第⼀章交际与⽂化考试内容：1. 交际的概念和特性。

2. ⽂化的定义与特征。

3. ⽂化与交际的关系。

要求：掌握⽂化与交际的概念，了解交际的特性、⽂化的特征，理解⽂化与交际之间的关系。

（三）第⼆章⽂化的影响考试内容：1. ⽂化的多样性2?⽂化的深层结构要求：掌握⽂化模式的概念，了解交际的多样性, 理解⽂化的深层结构。

（四）第三章语⾔与⽂化考试内容：1. 语⾔与交际的关系，其中包括语⾳、语义、句法、语⽤与跨⽂化交际的关系。

2. 语⾔的翻译。

要求：通过各种实例、练习了解语⾳、语义、句法、语⽤与跨⽂化交际的关系。

（五）第四章⾮⾔语交际考试内容：1. ⾮⾔语交际的概念、功能、特征。

2. ⾮⾔语的词义和语⽤。

3. ⼈体语、时间语、空间语4. 其他⾮⾔语信息。

要求：了解⾮⾔语交际的研究概况、功能、特征, 了解并学会恰当使⽤⼀批常⽤的⾮⾔语，掌握⼀些常见的不同⽂化背景下的体态语。

（六）第五章⽂化对商业语境的影响考试内容：1. ⽂化与商业语境2. 国际商业语境3. 国内商业语境要求：了解⽂化价值观对商业语境的影响，并通过与中国传统交易⽅式的对⽐，掌握经济全球化形势下如何进⾏有效沟通，成功进⾏国际竞争的原则和技巧。

（七）第六章⽂化对教育语境的影响考试内容：1. 教育体制差异性2. 多元⽂化教育背景3?多元⽂化背景下的教学⽅式要求：通过学习中外教育体制，了解不同⽂化中教育理念的差异，以及课堂中师⽣⾓⾊的期待差异所导致的不同课堂风格和教学⽅法。

跨文化交际课程期末考试资料1. privacyprivacy: It could be understood as the right of an individual to self-determination as to the degree to which the individual is willing to share with others information about himself that may be compromised by unauthorized exchange of such information among other individuals or organizations.2.collectivist cultureCollectivist cultures place little value on individual identity and great value on group identity. They have been labeled as “we” cultures because basic unit is thein-group or collective.3. culture shockculture shock：It is a psychological phenomenon that is experienced most often by those who, whether voluntarily or involuntarily, in the process of adjusting themselves to a new culture. Culture shock refers to the traumatic experience that an individual may encounter when entering a different culture4.Non-verbal communicationIt refers to communication through a whole variety of different types of signal come into play, including the way we more, the gestures we employ, the posture we adopt, the facial expression we wear, the direction of our gaze, to the extent to which we touch and the distance we stand from each other.5. IndividualismIndividualism refers to the doctrine that the interests of the individual are or ought to be paramount, and that all values, right, and duties originate in individuals. It emphasizes individual initiative, independence，individual expression, and even privacy.6.Assimilation is the degree to which an individual relinquishes an original culture for another .when individuals are assimilated into a mainstream culture,they lose their previous culture.7. NormsNorms are culturally ingrained principles of correct and incorrect behaviors which, if broken carry a form of overt or covert penalty.8身势语行为Kinesics：is the term used for communicating through various types of body movements including facial expressions,gestures,posture and stance ,and other mannerisms that may accompany or replace oral messages.9.Subculture are formed by groups of people possessing characteristic traits that set apart and distinguish them from others within a larger society or dominant culture.10. ParalanguageParalanguage refers to the rate ,pitch and volume qualities of the voice,which interrupt or temporarily take the place of speech and affect the meaning of a message11.proxemics refers to the perception and use of space including territoriality and personal space.12.跨文化能力intercultural competence:refers to the ability to understand and adapt to the target culture;in another word,it refers to the sensitivity to cultural diversity,i.e,the ablity to behavein an appropriate way and to regulate one’s communication and interaction according to the context13.uncertainty avoidance deals with a society’s tolerance for uncertainty and ambiguity ;it ultimately refers to man’s search for truth.是关于一个社会对不确定性和模棱两可的容忍程度。

跨文化交际期末考试复习题Define the following items:1.Culture：On the surface: customs and behaviorMore deeply: what the behavior and customs mean t o the people who are following themIn a word: Culture is all about meaningsHall: Culture is everything and everywheremunication：Communication is our ability to share our ideas and feelings.(the basis of all human contact)3.intercultural communication：Intercultural communication is communicationbetween people whose cultural perceptions and symbol systems are distinct enough to alter the communication event.intercultural communication refers to any communication between two members of any cultural communities.4.high-context culture：In high-context messages, meaning is not necessarilycontained in words. Information is provided through gestures, the use of space, and even silence. Meaning is also conveyed through status (age, sex, education, family background, title, and affiliation).5.low-context culture：In low-context messages, the majority of the informationis vested in the explicit code.6.relationship between culture and language：7.verbal communication8.analytical thinking patterns (inductive)9.synthetic thinking patterns (deductive)10.nonverbal communication：Nonverbal communication involves allnonverbal stimuli in a communication setting that is generated by both the source and his or her use of the environment and that has potential message value for the source or receiver11.body language：Body language refers to all nonverbal codes which are associatedwith body movements.Body language includes gestures, head movements, facial expressions, eye behaviors, postures and other displays that can beused to communicate.12.monochronic time (M Time) ：It schedules one event at a time. In thesecultures time is perceived as a linear structure just like a ribbonstretching from the past into the future.13.polychronic time (P Time)：P-time schedules several activities at the sametime. It is more flexible and more humanistic.People from P-time system emphasize the involvement of people more than schedules. They do not see appointments as ironclad commitments and often break them.14.ethnocentrism：the view of things in which one’s own group is the center ofeverything, and al l others are scaled and rated with reference to it”　(WilliamG. Sumner)15.stereotypes：Stereotypes are a form of generalization about some g roupof people, or a means of organizing images into fixed and simple categories that are used to stand for the entire collection of people 16.prejudice： It refers to negative attitudes towards other people that arebased on faulty and inflexible stereotypes.It is an unfair, biased, or intolerant attitude towards another group of people. ( Lusting & Koester)17.discrimination：It refers to the behavioral manifestations of theprejudice, it can be thought of as prejudice “in action”. ( Lusting & Koester)18.racism：19.culture shock：Troublesome feelings such as depression, loneliness,confusion, inadequacy, hostility, frustration, and tension, caused by the loss of familiar cues from the home culture. (Linell Davis)20.acculturation：It is culture change that results from continuous firsthandcontact between two distinct cultural groups.It is through acculturation that personal transformation from cultural contact takes place.Acculturation includes psychological, physiological and social changes.Essay Writing1.Describe your personal intercultural experiences in about 300-500words.2.From the perspective of intercultural communication, analyze thefollowing movies.(1)Joy Luck Club(2)Guasha(3)Crash。

跨文化交际考试大纲课程编码：跨文化交际课程性质：专业必修课时：36 学分：2开课学期：第6学期先修课程：英语国家概况，语言学，英美文学适用专业：商务英语专业一、考试目的本课程的考试目的主要考核学生对理论知识的掌握与联系实际情况，即对课内教材和教师的授课内容的掌握与联系实际情况等。

二、考试的内容及要求（一）绪论考试内容：1．跨文化交际的概念、意义。

2．跨文化交际学的学科性质和发展历史。

要求：掌握跨文化交际的概念，了解跨文化交际的意义、历史、学科发展史。

（二）第一章交际与文化考试内容：1．交际的概念和特性。

2．文化的定义与特征。

3．文化与交际的关系。

要求：掌握文化与交际的概念，了解交际的特性、文化的特征，理解文化与交际之间的关系。

（三）第二章文化的影响考试内容：1．文化的多样性2．文化的深层结构要求：掌握文化模式的概念，了解交际的多样性，理解文化的深层结构。

（四）第三章语言与文化考试内容：1．语言与交际的关系，其中包括语音、语义、句法、语用与跨文化交际的关系。

2．语言的翻译。

要求：通过各种实例、练习了解语音、语义、句法、语用与跨文化交际的关系。

（五）第四章非言语交际考试内容：1．非言语交际的概念、功能、特征。

2．非言语的词义和语用。

3．人体语、时间语、空间语。

4．其他非言语信息。

要求：了解非言语交际的研究概况、功能、特征，了解并学会恰当使用一批常用的非言语，掌握一些常见的不同文化背景下的体态语。

（六）第五章文化对商业语境的影响考试内容：1．文化与商业语境2．国际商业语境3．国内商业语境要求：了解文化价值观对商业语境的影响，并通过与中国传统交易方式的对比，掌握经济全球化形势下如何进行有效沟通，成功进行国际竞争的原则和技巧。

（七）第六章文化对教育语境的影响考试内容：1．教育体制差异性2．多元文化教育背景3．多元文化背景下的教学方式要求：通过学习中外教育体制，了解不同文化中教育理念的差异，以及课堂中师生角色的期待差异所导致的不同课堂风格和教学方法。

跨文化交际期末考试名词解释Unit 1:Economic globalization: the integration of national economic into the international economy through trade, foreign direct investment capital flows, migration, and the spread of technology.*Barter system: farming communities traded their surplus produce in exchange for products and services without the medium of money.Global village: all the different parts of the world form one community linked together by electronic communications, especially the internet.Melting pot: a socio-cultural assimilation of people of different backgrounds and nationalities. Culture: a learned set of shared interpretations about beliefs, values, and norms, which affect the behavior of a relatively large group of people.Cultural diversity: the mix of people from various backgrounds in the labor force with a full mix of cultures and sub-cultures to which members belong.Communication: meaning to share with or to make common, as in giving to another a part to share of your thoughts, hopes, and knowledge.Intercultural communication:communication between people whose cultural perception and symbol systems are distinct enough alter the communication eventComponents of Communication：①Source: The source is the person with an idea he or she desires to communicate.②Encoding: Encoding is the process of putting an idea intoa symbol.③Message: The term message identifies the encoded thought. Encoding is the process ,the verb; the message is the resulting object.④Channel:The term channel is used technical to refer to the means by which the encoded message is transmitted. The channel or medium, then, may be print, electronic, or the light and sound waves of the face-to-face communication.⑤Noise: T he term noise technically refers to anything that the message the source encodes.⑥Receiver: The receiver is the person who attends to the message.⑦Decoding:The receiver is actively involved in the communication process by assigning meaning to the symbols received.⑧Receiver response: It refers to anything the receiver does after having attended to and decoded the message.⑨Feedback:Feedback refers to that portion of the receiver response of which the source has knowledge and to which the source attends and assigns meaning.10．Context: The final component of communication is context. Generally, context can be defined as the environment in which the communication takes places and which helps define the communication.Pragmatics: the study of effect that language has on human perceptions and behavior. Semantics: the study of the meaning of words.Denotation:the literal meaning or definition of a word --- the explicit, particular, defined meaning.Connotation: the suggestive meaning of a word --- all thevalues, judgments, and beliefs implied by a word. the historical and associative accretion of the unspoken significance behind the literal meaning.Taboo:some objects, words or actions that are avoided by a particular group of people, or in certain culture for religious or social reasons.Euphemism: the act of substituting a mild, indirect, or vague term for one considered harsh, blunt, or offensive.Unit 5:Chronemics: the study of how people perceive and use time.Monochromic time: paying attention to and doing only one thing at a time.Polychromic time: being involved with many things at once.Proxemics: the perception and use of space.Kinetics: the study of body language.Paralanguage:involving sounds but not words and lying between verbal and nonverbal communication.Unit 9:A planetary culture: a culture that integrates eastern mysticism with western science and rationalism.Intercultural person: represents someone whose cognitive, affective, and behavioral characteristics are not limited but open to growth beyond the psychological parameters of his or her own culture.caseUnit11.What are the four trends that lead to the development of the global village?1）Convenient transportation systems 2）Innovation communication systems3）Economic globalization 4）Widespread migrations2.What are the three aspects where the cultural differences exist?The three aspects where the cultural differences exist are:1)the material and spiritual products people produce2)What they do3)What they think3.What are the three ingredients of culture?1. Artifacts (the material and spiritual products people produce)2. behavior (what they do)3. concepts (beliefs, values, world views…) (what they think)4.How to understand cultural iceberg?What we can see about culture is just the tip of the iceberg, which refers to something changing more rapidly such as clothing, language, gestures etc.The majority of the iceberg is intangible and beyond sight, which refers to something deeply rooted and hard to change such as belief, interpersonal relationship, values, etc.5.What are the characteristic of culture?Culture is shared, learned, dynamic and ethnocentric.Enculturation6.What are the characteristic of communication?Communication is dynamic, irreversible, symbolic, systematic, transactional and contextual.Unit 2-47.How is Chinese addressing different from American addressing?The Americans tend to address only with given names while the Chinese may use the full name. Even when the full names areused in some formal accessions by the Americans, the given names would be placed before the surname while the Chinese would do the opposite.Chinese often extend kinship terms to people not related by blood or marriage while the Americans seldom do so.The Chinese tend to address the people with titles but in English only a few occupation or titles could be used.8.How is the Chinese writing style different from the American style?The Chinese employ a circular approach in writing. In this kind indirect writing, the development of the paragraph may be said to be ‘turning and turning in a widening gyre.’ The circles or gyres turn around the subject and show it from a variety of tangential views, but the subject is never looked at directly.In contrast, the Americans are direct and linear in writing with the factual-inductive pattern. An English expository paragraph usually begins with a topic statement supported by example and illustrations, proceeds, to develop that central idea and relate that idea to all other ideas in the whole essay.9.What are the social functions of compliments?Compliments have a series of social functions: creating or reinforcing solidarity, greeting people, expressing thanks or congratulations, encouraging people, softening criticism, starting a conversation, or even overcoming embarrassment.Unit 510. What are the different features of M-time and P-time?M-time is noted for its emphasis on schedules, segmentation, punctuality and promptness. It features one event at a time and time is perceived as a linear structure. P-time is less rigid and clock-bound. It features several activities at the same time andtime is perceived as more flexible and more human-centered.Unit 611. How is gender different from sex?Sex: biological、permanent、with an individual property.Gender: socially-constructed、varied over time and across cultures、with a social and relational quality.12.What has influenced the gender socialization?According to researchers,there are two primary influences on gender socialization: family communication, particularly between mothers and children, and recreational interaction among children.13. What are the six principles for effective cross-gender communication?1) Suspend judgement; 2) Recognize the validity of different communication styles;3) Provide translation cues. 4) Seek translation cues.5) Enlarge your own communication style. 6) Suspend judgementUnit 914.What are the American/Chinese cultural values like in terms of Cultural Orientation put forward by Kluckhohn and Strodtbeck? （ppt中的补充内容）As far as the human nature is concerned, American culture holds that it is evil but perfectible through hard work. As to the relation of man to nature, they think mankind can conquer nature. They also have a linear time concept and therefore they are future-oriented. They focus on doing and think that only actions can solve the problem. They are quite individualistic and therefore they focus less on the benefits of the group.As far as the human nature is concerned, Chinese cultureholds that it is good but corruptible without proper education. As to the relation of man to nature, they think mankind can live in harmony with nature. They also have a cyclical time concept and therefore they are past-oriented. They have a being-and-becoming attitude towards activity and think that man should keep an inner peace as nothing is eternal. They are quite collective and therefore they focus more on the benefits of the group.)。