基于用户需求的图书馆用户满意实证研究
作者：曹树金， 陈忆金， 杨涛， Cao Shujin， Chen Yijin， Yang Tao
作者单位：曹树金,Cao Shujin(中山大学资讯管理学院)， 陈忆金,Chen Yijin(仲恺农业工程学院)， 杨涛,Yang Tao(华南师范大学图书馆)
刊名：
中国图书馆学报
英文刊名：Journal of Library Science in China
年，卷(期)：2013(5)
参考文献(33条)
1.Shi X;Holahan J P;Jurkat P M Satisfaction formation processes in library users:Understanding multisource effects 2004(02)
http://www.doczj.com/doc/392ffa1519e8b8f67d1cb9a2.htmlndrum H;Prybutok R V A service quality and success model for the information service industry[外文期刊] 2004(03)
3.雷顺利基于用户满意度的高校图书馆馆藏资源评价模型构建[期刊论文]-情报科学 2010(01)
4.施国洪;岳江君;陈敬贤我国图书馆服务质量测评量表构建及实证研究[期刊论文]-中国图书馆学报 2010(04)
5.查先进;陈明红信息资源质量评估研究[期刊论文]-中国图书馆学报 2010(02)
6.叶鹰情报学基础教程 2006
7.甘利人;谢兆霞;李莉基于宏观测评与微观诊断的图书馆网站满意测评研究[期刊论文]-情报理论与实践 2009(05)
8.林钰雯从LibQUAL+TM探讨我国大学图书馆服务品质评量 2006
9.张艳芳神秘顾客法:突破LibQUAL+本土化制约因素的对策 2010(09)
10.欧阳崇荣图书馆自动化系统评估模式之建立与应用 2001
11.Hernon P;Calvert P E-service quality in libraries:Exploring its features and dimensiom 2005(03)
12.Mckinney V;Yoon K;Zahedi F The measurement of web-customer satisfaction:An expectation and disconfirmation approach[外文期刊] 2002(03)
13.Spreng R A;Mackenzie S B;Olshavsky R W A reexamination of the determinants of consumer satisfaction 1996(03)
14.马彪科技文献数据库网站信息用户满意研究[学位论文] 2006
15.DeLone H W;McLean R E Information systems success:The quest for the dependent variable 1992(01)
16.Sagar V V A digital library success model for computer science student use of a meta-search system 2006
17.曾繁绢;李宗翰图书馆电子资源整合查询系统评估之研究 2008(06)
18.Andaleeb S S;Simmonds P L Explaining user satisfaction with academic libraries:Strategic implications 1998(02)
19.Martensen A;Grφnholdt L Improving library users' perceived quality,satisfaction and loyalty:An integrated measurement and management system 2003(03)
20.Patterson G P;Johnson W L;Spreng A R Modeling the determinants of customer satisfaction for business-to-business professional services 1997(01)
21.Bhattacherjce A An empirical analysis of the antecedents of electronic commerce 2001(02)
22.Wang Y Assessment of learner satisfaction with asynchronous electronic learning systems[外文期刊] 2003(01)
24.DeLone W H;McLean E R The DeLone and McLean model of information systems success:A ten-year update [外文期刊] 2003(04)
25.Oliver L R A cognitive model of the antecedents and consequences of satisfaction decisions 1980(06)
26.Churchill Jr G A;Surprenant C An investigation into the determinants of customer satisfaction
1982(04)
27.Oliver L R;Swan E J Consumer perceptions of interpersonal equity and satisfaction in transactiom:A field survey approach 1989(02)
28.蔡松益应用差异理论来探讨影响放射线部门使用PACS系统之满意度--以台湾区域级以上医院实际建置经验为例2008
29.Soergel D Is user satisfaction a hobgoblin 1976(04)
30.Steffey R J;Meyer N Evaluating user success and satisfaction with CD-Rom 1989(05)
31.李晔;刘华山问卷调查过程中的常见问题与解决办法[期刊论文]-教育研究与实验 2006(02)
32.吴明隆SPSS统计应用学习实务:问卷分析与应用统计 2007
33.曾五一;黄炳艺调查问卷的可信度和有效度分析[期刊论文]-统计与信息论坛 2005(06)
本文链接：http://www.doczj.com/doc/392ffa1519e8b8f67d1cb9a2.html/Periodical_zgtsgxb201305006.aspx