Dialogue 1 Check-in
C: Good morning, Miss. Can I help you?
Q: Yes, I want to know where I can check in for flights to American.
C: You just go this way, straight ahead. Area G is the place for flights to America.
Q: I see.
C: And if you don’t have luggage to check in, you can only find
Common-use Self-service Check-in Kiosks for International Passengers which can save you much time and is also very convenient.
Q: Thank you, but I’m the tour leader. You know...
C: Oh, in that case, you can go to group check-in with your group. Usually it is the frist counter. By the way, can I know your flight number?
Q:It’s MU571 to Hawaii.
C: Oh, it’s almost time. Have a nice trip!
Q:Thank you very much.
C:You are welcome.
Dialogue 2 Boarding Gate
Q: Excuse me .Can you help me?
C:Yes,Miss.
Q: I’m Queen ie Wang, a tour leader form Zhejiang China Youth Travel Service. Can you tell me the boarding gate for UA 896 to Chicago?
C: Could you show me the boarding pass, please?
Q: Here you are.
C: UA 896 takes off from Singapore Changi International airport and will land at O’Hare International Airport .The boarding gate is 61.Just go along this way, please.
Q:Do you know when we’ll arr ive in Chicago?
C: It is 12:45, Est. is 12:35.
Q: Thank you.
C: You are welcome.
Dialogue 3 Group Check-in
Q: Excuse me .Is this the counter for group check-in to Canada?
C: Yes. Are you a tour leader?
Q: Yeah, I’m tour leader Queenie Wang f rom Zhejiang China Youth Travel Service.We are a group of 32 people .Our flights NO. is AC026 to Vancouver.
C:OK. Can I have your tickets and passport, please?
Q:Sure.Here you are.
C: How many pieces of luggage would you like to check in?
Q:Twenty five pieces all together.
C:Here are your tickets, passports and boarding passes. Your luggage claim tags are attached to tickets. Your plane will take off at 3:55 pm and it will
land in Vancouver the next day at 11:55 am local time.
Q: Thank you.
C: You’re welcome.
Dialogue 4 Luggage Check-in
C: Good afternoon, Miss.Can I help you?
Q: Good afternoon. We are a tour group heading to Melbourne . Our flight No. is QF342 departing at 20:15.Can we check in now?
C: Yes .It’s 18:00 now. Can I have your tickets and passport s please?
Q: Here you are.
C: Do you have any pieces of luggage to check in?
Q: Yes .Here are 6 bags. Hope they are not overweight. By the way, what’s the free baggage allowance to Australia?
C: It’s 23 kilos at the most. Is this brown suitcase yours? It’s 7 kilos over. Q: Yes. It’s mine. What shall I do then?
C: You have to pay the money for the extra weight or you can take some items out from the bag.
Q: OK.I’ll choose the latte r. Anyway, I only have some small shoulder bag. I can take one more handbag on board, can’t I?
C: Yes, Miss.And do you have any special requirement for seats? Do you want window seats or aisle seats?
Q: Two window seats for children to enjoy the view.
C: Alright .Here are your baggage claim tags , boarding passes and passports.
Q: What is the boarding time? And what is the boarding gate?
C: Usually 30 minutes before the plane takes off. The Boarding gate is B12. Q: I see .Thank you very much.
C: Have a good trip!
Dialogue 5 Transfer
Q: Excuse me. We are to transfer to Flight KLM 791 to Sao paulo. Can you help me?
C: Yes .May I have your tickets?
Q: Here are 10 tickets for me and three families. Can we have our seats as close to each other as possible? Or can a family have their seats together at least? You know kids should be taken care of by their parents.
C: I’ll try my best, but I cannot promise anything because this is a connecting flight and the aircraft is quite full now. I can only give you seats which are available.
Q: OK. It’s accepted.
C: Here are tickets and boarding passes. I have given you seats as close together as possible. The departure time is 09:55. Gate E3.
Q: Could you tell me the way to Departure Gate E3?
C: Take the escalator down to the next floor, get on the travelator to the
departure area, and the you will easily find Gate E3. You may wait in the departure lounge for boarding as there is not much time left.
Q: Thank you.
C: Not at all. Goodbye.
Q: Bye.
Dialogue 6 Immigration Formalities
Q: Hi,everyone. We’re now at LAX.Please be gathered to see if the family members have all arrived .Let me check the number of people .One,
two ,three ...OK,everyone is here .Let’s go. We shall go non-resident channel. Please follow me Only those who have immigration visa or PR Card go citizen channel.
I: Welcome to America.Good afternoon ,Miss May I see your
passport ,please?
Q: Sure. We are a group of 20 people and here are our passports .
I: OK.What’s the purpose of your visit ?On business or for pleasure ?
Q: We are a tour group .I’m the tour leader Queenie Wang .
I: How long will you stay in this country?
Q:14days
I: What’s your schedule for the trip?
Q: Wee’ll visit the cities on west coast first such as Los Angeles San Francisco and Las Vegas including Grand Canyon Colorado.Then we will
fly to Niagara Falls Buffalo in the east .We’ll stay there for one night .The next morning we’re going to Washington ,Philadelphia an New York by coach.
I: OK.Do you have return tickets to China ?
Q: Yes, we are .We’ll go back to China from New York.
I:Where do you intend to stay while in America?
Q:Hotels.We’re booked in advance.
I:How much currency does everyone have ?
Q:We haven’t exceeded the limit which is 10000 US dollars.
I:Everything is alright .Now please let your passengers take care of their passports and go through one day by one according to the order of name list. Q:Yes. Shall I be the last one pass?
I:As you like.
Dialogue 7 Luggage Claiming
Q: Excuse me ,sir. We are a tour group from Shanghai, China by AA182.I’m the tour leader ,Queenie Wang .Could you please tell me where we can get our luggage?
C: The luggage claim area is on the first floor.Please go downstairs by the escalator over there
Q: Which carousel is for the luggage from Shanghai ?
C:No.53
Q: Excuse me. Can you help me?
C: Yes.What’s the problem?
Q: The suit case of one of my group members is broken .A wheel is lost. Who shoule be responsible for this ?Where can I go to report it?
C: I’m sorry to hear that.You can go to the luggage Inquiry for help .
Q: Can they repair it right away?
C: Yes,if it is not a big problem. If the suit case is irreparable, we’ll either buy a new one to him or pay him cash with 10% annual depreciation. Q: Thanks for your information.
C:You are welcome.
Dialogue8 Lost and Found
Q: Excuse me.Is this Lost and Found ?
C: Yes.What can I do for you ?
Q: One of my tourists couldn’t find his luggage.His name is Aaron Liu. C: I’m sorry to hear that.Mr.Liu , please show me your ticket and luggage check.Then here are some pictures of different suitcases.Would you please indicate the one which is similar to yours .
A: Let me have a look.My suitcase is a big black one made of leather just like this.
C: Fine.What articles are in your suitcase?
A:A video camera,two shirts,two pairs of trousers, a shaver kite and some
toiletries.
C:Yes,I see.As soon as I find your luggage,I’ll contact you.May I have your addredd and telephone number?
A:Here are my cell phone number and the address of the hotel we’ll stay in. C:OK.We’ll notify you as soon as we have any progress.
A:Sorry for giving you so much trouble.
C:N o trouble at all.By the way,it’s better not to put valuable things in the checked baggage next time.
A:I see.Thanks for your reminding.
C:Keep in touch.
Dialogue 9 Cosmetic Clearance
P: Here is my Customs Declaration Form and here’s my passport .
C: Thank you.Do you have anything to declare .
P: I’m afraid not.
C:Could you open your bag, please?What about this laptop?Is this for your own use or as a gift for your friend?
P: It;s mine. It’s not a gift .
C: You have a bottle of perfume over 60ml and a bottle of cologne over 250ml in the bag.They are prohibited.I’ll take them out.
P: What a pity.They are for me and my husband.
C: You have so much Tobacco and Alcohol in your bag.Let me count.Three
cartons of cigarettes and two bottles of liquor.Don’t you know the duty-free allowance in Britain? P:I’m not so clear.
C: The duty -free allowance in Britain is 200 cigarettes, one bottle of liquor and two bottles of wine .
P: But these are only presents for my friends, not for business.
C:No difference .Please fill in the Customs Declaration Form truthfully and go to the Red Channel.
P:Thank you.
Dialogue 10 Security Check
S:Good morning.Welcome to Amsterdam Airport Schiphol. This is for security check.Would you please put your watch,keys,mobile and all other metal articles into this tray?And if you have a laptop in your bag, would you please take it out and put it in another tray?
T:Sure.Shall I do this way?
S:Yes.That’s right.Then go into bod y scanner and stand still for 3 seconds,please.
T:Why do I have to do this?
S:To make sure that no one takes any contraband such as drugs,arms and ammunitions.
T:I see.
S:Sir.Please come over here. From the scanner,we find you have a bottle of
facial clean ser over 100ml in your bag,which is not allowed.I’ll confiscate it. T:What a pity.
S:Well,you are in the clear now.Sorry to have bothered you.Please take your bag and other personal belongings at the other side.
T:Thank you.
Dialogue 11 Global Refund Cheque
(S=Salesgirl in Chanel shop T=Tourist)
S:Good morning, Miss.Welcome to Chanel.Can I help you?
T:Yes .I want to buy a Lsdy Bag .Are you a tax free shop?
S:No.What kind of bag do you want?
T: A bag for my mom who is over 50 years old.It should be bright color,middle-sized and fashionable.
S:Come this way, please.How about this one? It’s one of the best sellers this year. The price is 2600 Euros.
T: Very nice.I’ll take it.Can I have a Global Refund Cheque ,please?I’m a tourist from China.
S:Certainly,Miss.May I have your passport ,please?I’ll write the Global Refund Cheque for you.
T:Thank you.Here you are.By the way ,what’s the tax refund rate in France? S:It’s 12%.
T:Where can I get tax refund?
S:When arriving at the Paris Charles de Gaulle Airport,you can go to the Customs to have your receipt stamped or find a pablo to do it yourself.But remember you have to do it on Pablo One ,the blue one and Pablo Two,the red one.
T:Is there any differences between these two machines?
S:You will register your data in Pablo One,then complete tax refund on Pablo Two.
T:I see.And can you suggest some places to buy a watch,some jewelries and fashionable clothing?I want to go and look around .
S:I highly recommend Galeries Lafayette Haussemann which is one of the best shopping malls in France,Mont Blanc on Avenue des Champs Elysees where the world’s top designer can customize a unique watch and jewelry for you and Blumarine where you can find all most fashionable clothes.
T:Thanks for your detailed information.
S:My pleasure.
Dialogue 12 Cash Refund Counter
(C=Customs Official T=Tourist O=Official at the Cash Refund)
T :Excuse me,I’d like to claim a tax refund.
C:Certainly,Miss.May I have your passport ,boarding pass and Global Refund Cheque ,please?
T:Yes.Here you are.
C:Would you please show me all the goods you’ve bought?
T:Sure.It’s a mess.You can verify them with the receipt.
C:OK.Everything is fine.It’s stamped.Now please go to the Cash Refund Counter w ith the word “Travelex” to get your V AT back either in Euro or in other currency.
T:I see.Thank you ,sir.
(At the Cash Refund Counter)
T:Excuse me,sir. May I get the tax refund here,please?
O:Certainly,Miss.Just show me your passport and the stamped Global Refund Cheque,please.
T:Sure.Here you are.
O:The total price is 4500 Euros with 12% V AT.So you’ll get the refund of 540 Euros.How would you like to have it?Do you want to get it in cash now or would you like us to send it to your credit account?
T:Cash,please.
O:Yes,Miss.And you have to pay 3 Euros as commission.
T:No problem.
O:Miss,here are your passport and 540 Euros tax refund. Have a nice trip! T:Thank you very much.
Dialogue 13 Flight Being Delayed
(C=Clerk at the Airline Counter Q=Queenie Wang ,the tour leader)
Airport announce:
Your attention ,please.Flight JQ 281 to Wellington will be delayed on account of big storm.
Q:Excuse me.I just heard the announcement that our flight has been delayed. C:May I have your flight number?
Q:Flight JQ 281 bound for Wellington.
C:Yes.Because of the bad weather ,the flight has to be postponed to take off for safety.
Q:But when can we board on the plane?
C:We have no ideas now.
Q:My name is Queenie Wang from Zhejiang China Youth Tr avel Service.I’m the tour leader of 15 members.
C:Oh,sorry for the inconvenience.With your boarding passes, please go to the snack bar next to the departure lounge to enjoy some free lunch and drinks which are prepared for the passengers delayed.Then take s rest and wait for the further news.
Q:OK.It seems that we have no other choice.Thanks to the bad weather.
C:Miss Wang ,I just got the bad news for you ,Your flight is canceled today because the storm seems not to stop.We will provide accommodation for your group until you can fly tomorrow.
Q:Dear me.Anyway we must take things as they are.
C:Good life in good mindset.
Q:Thanks for your timely notice.
Dialogue 14 Missing the Suitcase
(C=Clerk at the Airline Counter Q=Queenie Wang,the tour leader)
Q:Excuse me,sir.I’m Queenie Wang,the tour leader from Zhejiang China Youth Travel Service.One of my suitcases hasn’t come out yet.
C:Were you on flight MU 582 from Vancouver?
Q:Yes,I was.
C:All of the luggage from that flight has been cleared.
Q:Are you sure?
C:Yes.The plane is empty.
Q:Oh,my God!That means you lost my luggage.What can I have to do ?Can you check again?Just to make sure?
C:I’m sorry ,Miss.But the plane has been cleared and is being reloaded for the next flight.You’l l have to fill out this insurance claim form and submit it at the airline office either here at the airport or downtown.
Q:What can I expect to happen now?
C:The airline will do a computer search to find out where your bag ended up and try to get it back to you as soon as possible.
Q:Thanks.
Dialogue 15 Check in
(R:reservationist Q:Queenie Wang ,the tour leader)
R:Good morning.Welcome the Hotel Del Colorado.What can I do for you? Q:I booked 3 deluxe dor two nights 3 weeks ago.I’m Queenie Wang, a tour leader from China.
R:Just a moment please,Miss Wang. I will check the arrival list...Could I see your passports,please? Sorry to have kept you waiting ,Miss. Yes,we do have a reservation for you . It’s from today to Aug ust 5th,right?
Q:That’s right.
R:Miss Wang, would you please fill out the registration form for your group while I prepare your room key cards for you ?
Q:Are the rooms nice?
R:Yes. Rooms are clean, spacious and comfortable.Our beds are very soft. The place is very quiet. At night, the outer gate is locked for safety. Believe me,it’s great value for money.
Q:That’s great. I think I’ve filled in everything correctly. Here you are.
R:Let me https://www.doczj.com/doc/2f12088018.html,, address, nationality, forwarding address,passport number, signature and date of departure. And how are you going to pay, in cash or by credit card?
Q:Could I pay with traveler’s checks?
R:Certainly. Now everything is in order.And here are your keys, Miss Wang. Your room numbers are from 210 to 212.They are on the 2nd floor and the daily rate is $180 per room night.Here are your kay cards. Please make sure
that you have the key with you all the time. You need to show it when you sign for your meals and drinks in the restaurant and the bar.
Q:OK, I will take care of it .
R:Shall I call the bellboy right now?
Q:Yes,please.
R:Enjoy your stay with us.
Q:Thank you.
Dialogue 16 Morning Call
(O:Operator Q:Queenie Wang ,the tour leader.)
Q:Operator?
O:Yes.Can I help you，Miss?
Q:I’m Queenie Wang, a tour leader. We are going to the airport early tomorrow morning. I’d like to have a morning call.
O:Yes, may I have the room numbers of your group?
Q:Rooms 120-125, six rooms altogether.
O:Miss Wang, when would you like us to call you tomorrow morning?
Q:About forty minutes.
Q:In that case, can you call us at 5: 30?
O:Sure, Let me confirm it: Rooms 120-125 want morning calls at 5:30 tomorrow morning,is that right?
Q:Exactly. Thank you very much.
O:Not at all.
Dialogue 17 Room Service
(A=Room Attendant L=Aaron Liu)
A:Room service. Good morning! Can I help you?
L:Good morning! My name is Aaron Liu. I’m in room 1206. I’d like to order two tuna sandwiches and a large pot of coffee. And would you please bring them to my room as soon as possible?
A: Yes, sir, no problem. So it’s two tuna sandwiches and a large pot of coffee.
L: That’s it. Oh, wait a minute. You can forget the sugar and the cream. Just plain coffee will do. And please make it very strong.
A:Ok, no sugar, no cream, straight coffee and very black. I’ll bring them to you right away.
L: Thank you. By the way, is there any other way to have room service?
A: Yes, sir. Just check the items you would like for breakfast in your doorknob menu, mark down the time, and hang it outside your door before you go to bed.
L: What about the charge? Can I put it to my room?
Dialogue 18 Check out
(C=Cashier Q=Queenie Wang, the tour leader)
C: Good morning, Miss. May I help you?
Q: Yes, I’m the tour leader. We’d like to check out now.
C: May I have your name and your room numbers, please?
Q: My name is Queenie Wang, rooms 200-224, five rooms altogether.
C: Yes, Miss Wang. You came here two days ago on the afternoon of Oct.26th. didn’t you?
Q: That’s right.
C: Yes, Miss Wang, please wait a minute…I am sorry for having kept you waiting. Here’s your bill, Miss.
Q: Would you mind my checking the bill?
C: Not at all, please.
Q: I’m sorry. I think you made some mistakes. I don’t thin k the figure should go that high. I don’t understand what that charge is for.
C: Let me see. That is the charge for the call in Room223, Miss. Two long-distance calls to Hangzhou.
Q: Oh, Telephone charge should be paid individually.
C: Ok. Do you want to c heck the bill again? That’s $125 for the rooms and $40 for meals. The total is $165 including tax.
Q: Yes. It’s correct this time. Do you take credit card?
C: Yes. Would you please sign your name here?
Q: Certainly.
C: Thank you, Miss Wang. Here is your receipt. We are looking forward to
seeing you again. Good bye.
Dialogue 19 Rude Manner
G: May I speak to the hotel manager please?
M: Hi, this is Benny Smith, the manager of Shangri-la. How can I help you? G: Hi, this is Queenie Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in the hotel and it would be my last one too.
M: I am sorry to hear that. Could you tell me exactly what it is all about? G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries, they just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.
M: Ms Wang, I apologize for what had happened. I will look into and give you a reply as soon as possible.
G: Thank you for your attention in this matter. I really appreciate that.
M: Could you give me a number that I can reach you?
G: 130-157-788
M: Ok. Miss Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not happen again. Have a good day! Bye!
G: Bye!
Dialogue 20 Complaining about Service
H: Good evening, madam. Can I help you?
G: Yes, I’m Mrs. Yang, Room 324. I’ve just checked in.
H：Is everything all right in your room?
G: No. Your pillow cases are stained and the bathtub is not clean. There is no toilet paper in the bathroom.
H：I’m terribly sorry. I’ll attend to it right away. We usually check every room before guests move in. But we have been extremely busy with a large conference. What’s more, it’s the peak season. We might have overlooked some points. I’ll send a chambermai d to your room right now.
G：All right.
H: I’m sorry to have caused you so much inconvenience. I assure you such things won’t happen again. Thank you for telling us.
G: By the way, can you tell me where I can get something to eat? I’m a bit hungry.
H: The coffee shop is still open. You could try it if you like.
G: Thank you.
Dialogue 21 Losing Passport
(C=Lost Property clerk A=A tourist) P133
At the lost-found office of department store
A: Excuse me, could you help me?
英语导游词汇表 China's category A travel agency 一类社China's category B travel agency 二类社China's category C travel agency 三类社Clothes, bearing and appearance 服装仪表guidebook 旅游指南 guild practice 导游实践 international tourism 国际导游 itinerary 旅行计划,节目 local guide 地陪,地方导游 local tourist organization 地方旅游组织low season 淡季 minimum tour price 最低旅游价格multilingual guide 会多种语言的导游national guide 全陪,全程导游 national tourist organization 全国旅游组织off-peak season 淡季 off season 淡季 on season 旺季 peak season 旺季 professional (staff) 旅游专业人员program 节目
receiving country 旅游接待国 regional tourist organization 区域旅游组织 season-high 旺季 season-low 淡季 selling season 旺季 shoulder period/season 平季 sightseeing 游览 slack season 淡季 state-list famous historical and culture cities 国家级历史文化名城tour arrangement 旅游安排 tour brochure 旅游小册子 tour catalog 旅游团目录 tour code number 旅游代号编码 tour escort/conductor/director 旅游团陪同 tour leader 领队,团长 tour operation 旅游业务 tour route 旅游路线 tour talker 自动导游磁带机 tourism 旅游业,旅游 tourism activities 旅游活动 tourism circles 旅游界 touring 游览
Part I Make the best choice to complete the following sentences. 1. When will the flight begin ___ ____? A. boarding B. to board C. departure D. depart 2. Here are your tickets, passports and baording passes. Your luggage claim tags are ___ _____ to the tickets cover. A. stick B.stuck C.attach D.attached 3. Would you mind ____ ____ a moment? A. wait B. to wait C. being waited D. waiting 4. It’s medicine for my stomach. Here is the ______ from my doctor. A. decision B. description C. prescription D. presentation 5. There’s a ___ ____ for alchoholic beverages in economy class. Would you refer to this price list, please? A. pay B. budget C.bill D. charge 6. A member of our tour group feels like ____ ____. Can I bother you for some hot water, please? A. cold B. hot C. vomitting D. vomit 7. I’m afraid your length of stay will be ____ ___ by an immigration officer. A. determined B. upheld C. prolonged D. cancelled 8. You’ll be required to show your key when you ___ ____ for your meals and drinks in the restaurants and bars. A. take B. have C. eat D.sign 9. There is something wrong with the ____ ___. It won’t stop running. It’s flooding the bathroom. A.air conditioner B. tap C. lamp D. carpet 10. Just dial your new wake-up time. The computer will ____ ____ the old time and ____ ____ the new one. A. be cancelled … record B. record …be cancelled C. cancel … record D. record …cancel 11. I got 90 ____ ___. A. scores B. mark C. points D. score 12. We should ____ __ a good study habit of taking notes in class. A. develop B. improve C. make D. remain 13. Is he ___ ____ his girlfriend was once a thief? A. aware of B. aware that C. knowing that D. aware of that 14. Some people have birthday cakes ____ ___noodles. A. instead B. instead for C. instead to D. instead of 15. I try to ____ a few dollars each month in order to buy a new bike. A. set up B. set out C. set off D. set aside 16. There are ___ areas offering a variety of meals and services all within a hotel. A. no many B. difference C. different D. too much 17. Ruth finally ____ ____ to find what she was looking for. A. tried B. managed C. succeeded D. achieved 18. Can the Browns have an ___ _____ bed in their double room for their daughter? It’s more convenient for them to take care of her. A. plus B. extra C. add D. small 19. It was so noisy at night ____ ____ I could hardly sleep. A. so B. but C. what D. that 20. Paris is __ ____ that we can hardly visit all the beautiful parks in two or three days. A. such a large city B. so a large city C. such large a city D. a such large city 21.“En route” means ___ __. A. in the way B. nearby C. on the way D. by way
1 国内航线 domestic flight 2 海关手续 customs formalities 3 手提行李 hand luggage 4 航班号 flight number 5 免税商店 duty-free shop 6 旅客联 passenger coupon 7 行李认领牌 baggage claim card 8 入境签证 entry visa 9 软卧 soft berth 10 旅客通道 passenger route 1自然保护区 natural reserve 2 水上公园 water park 3 风景点 scenic spots 4 民俗风情 folk custom 5 人造奇迹 man-made wonders 6 国际杂技节 International Acrobatic Festival 7 名胜古迹 places of historic interests 8 黄鹤楼 Yellow Crane Tower 9 鱼米之乡 the land of rice and fish 10 建筑技术 construction technology 11 办手续 go through the formalities 12 合单结账 one bill for all 13 储存贵重物品 store the valubles
14外币兑换 foreign currency exchange 1 精选路线 selected itinerary 2 附加旅游项目 add-ons 3 自由活时time for personal arrangements 4 特别服务要special service requirement 5 组团人数 group size 6 民俗旅游 folk custom tour 7 行业考察旅游 trade observation tour 8 路线图 itinerary map 9 旅游者过夜数 guest night 10 延长逗留 extension of stay 1 水族馆 aquarium 2 传统文化 traditional culture 3 自然美景 natural beauty 4 商业区 commercial district 5 工业园 industrial zone 6 高新技术开发区 Hi-tech Development Zone 7 高速公路 expressway 8 立交桥 flyover
第一单元在机场 Special Terms 专业词汇储备 机场用语 international airport 国际机场 domestic airport 国内机场 check-in 登机手续办理 boarding pass (card) 登机牌 airport terminal 机场候机楼 arrivals 进站（进港、到达）departures 出站（出港、离开）security check 安全检查 international terminal 国际候机楼transfers 中转 transit 过境 transfer passengers 中转旅客 transfer correspondence 中转处 exit;out;way out 出口 goods to declare 报关物品 nothing to declare 不需报关 VIP room 贵宾室 customs 海关 ticket office 购票处 cashier’s (desk) 付款处，收银处 gate;departure gate 登机口 passenger conveyer 自动步行梯 luggage carousel 行李传送带 departure lounge 候机室 FLT No.(flight number) 航班号scheduled time (SCHED) 预计时间delayed 延误 handed 已降落 boarding 登机 departure time 起飞时间 arrive from 来自 departure to 前往 duty-free shop 免税店 currency exchange 货币兑换处 luggage locker 行李暂存箱 luggage tag 行李牌 hand luggage ;carry-on luggage 手提行李checked luggage 过磅行李 free luggage allowance 免费托运行李重量overweight 超重 charge for overweight luggage 超重费personal belonging 随身物品 luggage claim ;baggage claim 行李领取处机票用语 endorsement / restrictions 限定条件carrier 承运人（公司）
一单元 办理行李托运及登记 1、这是到悉尼去的航班登机处吗？ 2、请问我能在这里办理到曼谷航班的行李托运手续吗？ 3、请问在哪里换登机牌，给行李称重？ 4、登记手续有哪些？ 5、飞机会准时起飞吗？ 6、飞机什么时候起飞？ 7、请到候机室等待通知。 8、您有多少行李要托运？ 9、您的箱子需要经过X光检查，贴上验放标签。 10、我可以随身携带这个吗？ 11、这是行李箱的两张标签，这是手提行李的两张标签。 12、您的行李超过免费限额。 13、请问免费行李有什么规定？ 14、头等舱允许携带30公斤免费行李，经济舱允许携带20公斤免费行李。 15、您对座位有什么偏好吗？ 16、您喜欢什么样的座位，是靠窗的，还是靠通道的？ 17、可以给我一个靠近机尾的座位吗？ 18、上机时您的出示登机牌。 19、请记得领取您的托运行李。 20、您可以随身带一件手提行李上机。 21、我可以拿一些东西出来当手提行李吗？
22、我该在哪里搭乘接驳的班机？ 23、我可以在这里转机到洛杉矶吗？ 24、我们必须在这里等多久？ 25、我的过境证掉了，怎么办？ 26、从这里怎么到过境大厅？ 27、这件行李可放在头顶上方的行李箱里或放在座位底下。 28、泰国航空公司飞往曼谷的454次航班就要起飞了。请乘坐这次航班的旅客到7号门 登机。 29、旅客们请注意，由伦敦飞来的英航328次班机因为大雾天气，将要晚点一个小时到 达。 下飞机领取行李 1、请问新航318次班机的行李提取处在哪里？ 2、所有的行李都出来了吗？ 3、哪条传送带的是韩亚航空118次班机的行李？ 4、请核对一下行李领取证。 5、我掉了一件行李。 6、我的手提箱还没有到。 7、我想知道我的行李何时会到。 8、你的行李是什么样子？ 9、我想要行李损坏赔偿。 10、航空公司会赔偿吗？ 11、请尽快将行李送来给我。
《领队英语》课程标准 课程名称：领队英语 总学时数：24 学分数： 适用专业：旅游管理（涉外） 一、概述 （一）课程性质 《领队英语》在旅游管理管理专业中，是专业学习领域的一门基础理论课程。该课程是专业必修课，总学分4分，总学时24学时。通过该课程的学习，学生将提高在职场中实际运用英语交际的能力，增强对国外领队及涉外旅游常规知识的了解，培养和建立起良好的职业准备和较高的职业素质。 （二）课程定位 该课程以“实用英语（1）、（2）、（3）”、“客源国概况”等课程的学习为基础，平行课程有导游英语、英语听力与口语训练等课程。课程教学旨在拓展学生ESP的应用能力，提高学生的领队服务职业能力。通过该课程的系统学习和实践，促进学生掌握大量实用性较强的英文旅游术语，熟悉国内外丰富的旅游资源，使学生掌握国外领队工作活动中的知识和技能，能够用丰富的语言从事涉外旅游业务，独立承担涉外旅游筹备、商品展销、观光陪同等活动的工作，为进一步的专业学习、成为适应社会需要的应用型涉外商务工作者打下坚实的基础。通过本课程的学习，学生能运用所学知识从事国外领队的相关工作。 （三）课程设计思路 该课程是依据海外领队的工作任务与职业能力分析要求进行设计，旨在打破以知识传授为主要特征的传统学科课程模式，转变为以工作任务为中心组织课程内容，并让学生在完成具体项目的过程中学会完成相应工作任务，并构建相关理论知识，发展职业能力。课程内容突出对学生职业能力的训练，理论知识的选取紧紧围绕工作任务完成的需要来进行，同时又充分考虑了高等职业教育对理论知识学习的需要，并融合了相关职业资格证书对知识、技能和态度的要求。教学内容以涉外旅游工作任务模块为线索来进行。教学过程中，要进行实践实训，充分开发学习资源，给学生提供丰富的实践机会。教学效果评价采取过程评价与结果评价相结合的方式，通过理论与实践相结合，重点评价学生的职业能力。 二、课程目标 （一）知识目标 要求学生理解海外领队工作的基本原理，运用旅游管理专业英语进行旅游活动的策划、组织、管理和实施。
英语导游口译常用词汇 旅游口译词汇： 点：spot; site; resort; Destination. 旅游景点/名胜景点：tourist attraction/destination; scenic spot；places of tourist attraction自然景观：naturel splendor；tourist attraction；国家公园：national park 古建筑群：ancient architectural complex 避暑胜地：summer resort. 避暑山庄：mountain resort. 名胜古迹：scenic spot and historical sites. 山水风光：landscape. 石笋：stalagmite 亭阁:pavilion 坛：altar 廊：corridor 琉璃瓦：glazed tile 庵：Buddhist nunnery 江河湖泊：rivers and lakes 池潭：ponds and pools 楼：mansion; tower 台:terrace 堤：causeway 舫：boat 榭：pavilion，house on the terrace 水榭：waterside pavilion/house 塔：pagoda; tower 殿堂：hall 陵墓：tomb；mausoleum。 关: pass 石窟：grotto 旅游常用成语词汇： 络绎不绝：an endless stream. 美不胜收：too many beautiful things to be appreciated at once. 闻名遐迩：known far and wide 墨客骚人：famous men of letters 奇峰异石：picturesque peaks and rocks 奇花异草：exotic flowers and herbs 湖光山色：landscape of lakes and hills 景色如画：picturesque views 山清水秀：beautiful mountains and clear waters 佛教名山：famous buddhist mountains 诱人景色：inviting views 园林建筑：garden architecture 湖石假山：lakeside rocks and rockeries
两分钟做个小测试，看看你的英语水平 https://www.doczj.com/doc/2f12088018.html,/test/waijiao.aspx?tid=16-73675-0 美联英语提供：领队用英语怎么说 领队一般是指户外自助游带领队伍的人统称。每一个领队都是户外运动的。那么，你知道领队的英语怎么说吗? 领队的英文释义： captain guide (slot) skipper 领队的英文例句： 球队在锦标赛中失利后，领队受到的责备最多。 The team manager fell in for most of the blame when his team lost the play off. 他是第一个创建和普及一种爵士风格的白人乐队领队。 He was the first white bandleader to adopt and popularize a jazz style. 我们的教练和领队劝我们不要干坏事。 Our coach and manager advise us not to do evils.
领队用英语怎么说 领队是否有经验? Are the group leaders experienced? 球队在锦标赛中失利后，领队受到的责备最多。 The team manager fell in for most of the blame when his team lost the play off. 我们可从成功的运动队伍领队身上学到什么? What lessons can we learn from the leaders of great sporting teams? 他以领队空袭著名。
2009年《领队英语》考试复习要点 《领队英语》（第二版）一书用于领队英语笔试（包括英语听力）。通过对本书的学习和考试，检查考生对领队英语相关知识的了解和掌握程度，并要求考生准确地用英语完成领队应知应会的相关工作。 《领队英语》是一本实用性比较强的领队工作手册，由五个单元、六个模块组成。要求考生仔细阅读“工作流程简介”（Working Procedures）部分，以利于对所属单元英语的理解；认知各单元的“专业词汇储备”（Special Terms）中的词汇，掌握其基本用法；阅读理解“注释解疑”(Notes) 部分，要求考生了解并会使用最基本的语法知识；熟记“语句装备库”（Sentence Storage）的句子，能够辨认它们的含义，完成中英文互译。 “会话指导”（Conversation Guidance）是该书的核心部分，第二版对该部分增加了录音光盘，为考生提高听力提供了极大帮助。要求考生多听熟读，理解大意，并能够在实践中应用，听懂外国人用正常语速提出的问题和要求，做出正确的回答和反映；听懂带团过程中与所带团队相关的各种信息。能够用英语写出所带团队的基本情况和旅行任务。 全书共收集了580个左右专业词汇，加上一些常用词汇，作为要求认知的1000个基本词汇。要求正确拼写其中的800个词汇，由于考生基础的差异，可自行选定。前提是能读懂词汇量范围内的短文和表单，了解大意，辨认其中的重要事实。能够用英文写出有关个人情况和工作情况的短语和短句；能正确填写与工作相关的表单。 第一单元在机场 考试目的： 通过本章的考试，检查考生对领队在机场应独立完成工作的英语表达方式和掌握程度。 第一课办理登机手续 掌握办理登机手续、行李托运、转机、登机的英语表达方式，听懂机场广播。第二课办理入、出境手续
领队英语》课程标准 课程名称：领队英语 总学时数：24 学分数： 适用专业：旅游管理（涉外） 一、概述 （一）课程性质 《领队英语》在旅游管理管理专业中，是专业学习领域的一门基础理论课程。该课程是专业必修课，总学分4 分，总学时24 学时。通过该课程的学习，学生将提高在职场中实际运用英语交际的能力，增强对国外领队及涉外旅游常规知识的了解，培养和建立起良好的职业准备和较高的职业素质。 （二）课程定位 该课程以“实用英语（1）、（2）、（3）”、“客源国概况” 等课程的学习为基础，平行课程有导游英语、英语听力与口语训练等课程。课程教学旨在拓展学生ESP 的应用能力，提高学生的领队服务职业能力。 通过该课程的系统学习和实践，促进学生掌握大量实用性较强的英文旅游术语，熟悉国内外丰富的旅游资源，使学生掌握国外领队工作活动中的知识和技能，能够用丰富的语言从事涉外旅游业务，独立承担涉外旅游筹备、商品展销、观光陪同等活动的工作，为进一步的专业学习、成为适应社会需要的应用型涉外商务工作者打下坚实的基础。通过本课程的学习，学生能运用所学知识从事国外领队的相关工作。 （三）课程设计思路该课程是依据海外领队的工作任务与职业能力分析要求进行设计，旨在打破以知识传授为主要特征的传统学科课程模式，转变为以工作任务为中心组织课程内容，并让学生在完成具体项目的过程中学会完成相应工作任务，并构建相关理论知识，发展职业能力。课程内容突出对学生职业能力的训练，理论知识的选取紧紧围绕工作任务完成的需要来进行，同时又充分考虑了高等职业教育对理论知识学习的需要，并融合了相关职业资格证书对知识、技能和态度的要求。教学内容以涉外旅游工作任务模块为线索来进行。教学过程中，要进行实践实训，充分开发学习资源，给学生提供丰富的实践机会。教学效果评价采取过程评价与结果评价相结合的方式，通过理论与实践相结合，重点评价学生的职业能力。 二、课程目标 （一）知识目标要求学生理解海外领队工作的基本原理，运用旅游管理专业英语进行旅游活动的策划、组织、管理和实施。
1 国内航线domestic flight 2 海关手续customs formalities[f?r?m?l?ti] 3 手提行李hand luggage 4 航班号flight number 5 免税商店duty-free shop 6 旅客联passenger coupon乘客，旅客；票息 7 行李认领牌baggage claim card 索取 8 入境签证entry visa 签证 9 软卧soft berth [b?:θ]卧铺 10旅客通道passenger route 12 水上公园water park 13风景点scenic spots [?sin?k] 14 民俗风情folk custom 15人造奇迹man-made wonders 16名胜古迹places of historic interests 17黄鹤楼Y ellow Crane T ower 18 鱼米之乡the land of rice and fish 19 建筑技术construction technology 20 附加旅游项目add-ons 21 自由活时time for personal arrangements 22 特别服务要求special service requirement 23 组团人数group size
24 民俗旅游folk custom tour 25 行业考察旅游trade observation tour [?ɑbz??ve??n]n.观察；观察力 26 路线图itinerary map [a??t?n??r?ri, 27 旅游者过夜数guest night 28 延长逗留extension of stay 29 水族馆aquarium [??kw?ri?m] 30 传统文化traditional culture 31 自然美景natural beauty 32 工业园industrial zone 33 高新技术开发区Hi-tech Development Zone ['ha?'tek 高科技的 34 高速公路expressway [?k?spr?s?we] 35 立交桥flyover [?fla?o?v?r] 36 地铁underground 37 儿童乐园children’s playground 38 朝圣的游客pilgrim [?p?lɡr?m] 39 悬崖峭壁sheer cliffs and steep mountains 40 道教圣地the T aoist Holy Place ['ta??st] 41 温泉hot spring 泉水；春天 42 自然景观natural wonders 43 常青树evergreen trees
Dialogue 1 Check-in C: Good morning, Miss. Can I help you? Q: Yes, I want to know where I can check in for flights to American. C: You just go this way, straight ahead. Area G is the place for flights to America. Q: I see. C: And if you don’t have luggage to check in, you can only find Common-use Self-service Check-in Kiosks for International Passengers which can save you much time and is also very convenient. Q: Thank you, but I’m the tour leader. You know... C: Oh, in that case, you can go to group check-in with your group. Usually it is the frist counter. By the way, can I know your flight number? Q:It’s MU571 to Hawaii. C: Oh, it’s almost time. Have a nice trip! Q:Thank you very much. C:You are welcome. Dialogue 2 Boarding Gate Q: Excuse me .Can you help me? C:Yes,Miss. Q: I’m Queen ie Wang, a tour leader form Zhejiang China Youth Travel Service. Can you tell me the boarding gate for UA 896 to Chicago?
体育运动英语词汇大全General Terms 一般词汇 manager 经纪人 instructor 教练,技术指导 guide 领队 trainer 助理教练 referee, umpire (网球.棒球)裁判 linesman, touch judge (橄榄球)裁判 contestant, competitor, player 运动员 professional 职业运动员 amateur 业余运动员,爱好者 enthusiast, fan 迷,爱好者 favourite 可望取胜者(美作:favorite) outsider 无取胜希望者 championship 冠军赛,锦标赛 champion 冠军 record 纪录 record holder 纪录创造者 ace 网球赛中的一分 Olympic Games, Olympics 奥林匹克运动会 Winter Olympics 冬季奥林匹克运动会 Universiade 世界大学生运动会 stadium 运动场 track 跑道 ring 圈 ground, field 场地 pitch (足球、橄榄球)场地 court 网球场 team, side 队 Football 足球 football, soccer, Association football 足球 field, pitch 足球场 midfield 中场 kick-off circle 中圈 half-way line 中线 football, eleven 足球队 football player 足球运动员 goalkeeper, goaltender, goalie 守门员 back 后卫 left 左后卫 right back 右后卫 centre half back 中卫 half back 前卫
旅游英语词汇大全standard rate 标准价 en-suite 套房 family suite 家庭套房 twin room you 带两单人床的房间double room 带一双人床的房间advance deposit 定金reservation 订房间 registration 登记 rate sheets 房价表 tariff 价目表 cancellation 取消预定 imperial suite 皇室套房presidential suite 总统套房 suite deluxe 高级套房 junior suite 简单套房 mini suite 小型套房 honeymoon suite 蜜月套房penthouse suite 楼顶套房unmade room 未清扫房 on change 待清扫房 valuables 贵重品
porter 行员 luggage/baggage 行 registered/checked luggage 托运行light luggage 轻便行 baggage elevator 行电梯baggage receipt 行收据 trolley 手推车 storage room 行仓 briefcase 公文包 suit bag 衣服袋 travelling bag 旅行袋 shoulder bag 背包 trunk 大衣箱 suitcase 小提箱 name tag 标有的标签 regular flight 正常航班 non-scheduled flight 非正常航班international flight 国际航班domestic flight 国航班 flight number 航班号 airport 机场 airline operation 航空业务
1.My passport is expired and I have to do the new registration.我的护照过期了，我要重新申请。 2.What is the difference between a passport and an ID card.护照和身份证有什么区别。 3. How can I get the visa extension in China.在中国，我如何办理签证延期。 4.A consular official will take your picture and your fingerprints.领事馆官员会采集你的照片和指纹 5.My visa was denied我被拒签了 6.It shows your proof of residency in Hangzhou and is issued by your local police station.它是您在杭州的居住证明，由当地派出所开具 7.The fight has been delayed due to some mechanical troubles.Our engineers are making a careful examination of the plane. 由于机械故障，航班已延误。机械师们正在对飞机进行仔细的检查。 8.Owing to the air traffic control,we’ll wait unitl a take-off clearance is given.由于航空管制，我们要等待通行许可（才能起飞） 9.We have to wait until the ice on the run way has been cleared.我们需等待跑道上的冰被破除 10.The flight will be delayed because of a heavy rain in our destination.由于目的地机场正下着倾盆大雨，我们的航班将延误。 11.The flight has been delayed because of bad weather.由于恶劣的天气，航班已延误 12.We can’t take-off because the airport is closed due to poor visibility.由于低能见度，机场关闭，航班无法起飞。 13.We have just been informed that this flight has been cancelled due to a mechanical problem.We’ll have to stay here overnight.Please take your belongings and prepare to disembark.我们已接到通知，由于机械故障本次航班已取消。我们将在这里过夜。请拿好随时物品，准备下飞机。 14.CAAC announces the departure of Flight 454 to Sydney .Passengers who will take this flight please go to Gate7. 中国民航广播：飞往悉尼的454次航班就要起飞了，请乘坐本次航班的乘客前往7号们登机。 15.This is the final call for TG Flight 260,now boarding at Gate14.这是对乘坐泰航260次航班乘客的最后一次广播，请即刻经14号门登机。 16.Passengers waiting for their connecting flight to Singapore please wait at Gate 18.Your flght is to start in two hours’ time .Than you.要转机去新加坡的乘客请到18号门。您们的航班将在2小时内起飞。谢谢。 17.Shall we put our handbags all in the overhead compartment or we can leave them on the floor under the seat ? 我们的手提箱是要放在行李架上还是可以座位底下 18.It’s too big .It might fall down and hurt somebody .Could you place it under the seat in frout of you ,please. 这个太大了，可能会掉下来伤害到别人，请您把它放在前面的座位底下吧。 19.Would you give me some water.能否给我些水 20.What kind of drinks do you want.都有些什么饮料 21.A tourist of my group is sick . He feels like vimiting.Can I brother you for some hot water. 我的一个客人晕机了，他想吐。能不能麻烦你给他拿点热水来。 22.Don’t worry.Here is the airsick bag if you need it .There is also some medicine on the plane.I will get some for you . 别担心，需要的话这里有呕吐袋。飞机上也有药，我去给您拿点来 23.Excuse me,miss.Can I have some entry card cards and customs declarations?对不起小姐，请给我一些入境卡和海关申报单好吗？ 24.Will this flight get there on time?本航班可以正点到达吗？ 25.The plane will arrive in half an hour .So you have to be quick .If there is anything I can help you,please let me know. 飞机还有半小时就要到达了。您得快点了。如果需要帮忙，请告诉我。 26.What is the time difference between San Francisco and Beijing.旧金山跟北京的时差是多少。 27.Please put this airmail sticker on the frout of the envelope.请将航空邮件的粘贴标签贴到信封的正面。 28.I’m afraid your letter has been overweight.恐怕您的信件已经超重了。 29.Be sure to put down the address of receiver clearly.一定要将收信人的地址写清楚。 30.Do you want to mail it by air or by ardinary mail.您是要寄航空邮件还是平邮 31.Please fill in how much your things are worth .请填上您的东西价值多少 32.I want to change some money ,but I do not know how to fill out the exchange memo.我想兑换些钱，但是我不知道怎么填写兑换水单 33,What kind of currency do you want.您想兑换什么货币 34.Please tell me what note you want .请告诉我您要什么钞票 35.Five tens,five and the rest in ones,please.五张十元的，五张五元的，其余都要一元的。
1.出境时，需将出境卡及护照一同交给移民局官员检查。 2.请阅读第五页的说明。 3.请书写整洁，使用印刷体。 4.每一位旅客都需要填写入/出境登记卡。 5.所有旅客，包括小孩都需要填写入/出境登记卡。 6.离开入出境检查处之前，请旅客仔细检查自己的护照及旅行证件。 7.如果你滞留的时间超过90天，你就必须向出入境办公室通报你的住处，每90天 你都需要办理此手续。 8.你曾用过不同的名字进入马来西亚吗？如果有，请陈述。 9.你有犯罪记录吗？ 10.你的职业是什么？
11.乘次航班要到达的国家。 12.我申明所提供的信息是真实的、正确的、完整的。 13.离境时，请将出境卡、登机牌及护照一起出示。 14.如果你有应交纳关税的、禁止或受限制的物品，请在“报关”一栏上打√，并选择 红色通道通关。 15.请在背面列出要纳税的货物。 16.我保证申报的信息是真实无误的。 17.你目前持有美国签证吗？ 18.你希望哪段时间赴德国访问。 19.请在下列一个最合适你目前情况的方框打勾。 20.你为什么想访问英国？
21.你在日本有需要探望的亲戚、朋友或联系人吗？ 22.你的护照中有随你同行的孩子吗？ 23.你在过去5年中，曾申请过赴澳签证吗？ 24.入境签证类别包括旅游，移民，留学，临时居住，过境。 25.你目前受雇佣吗？（你目前在职吗） 26.你被次雇主雇佣多久了？（你工作多长了） 27.下午好，先生，我能帮您点什么？ 28.请问前往汉城的CA112航班在哪里办理登记手续？ 29.你知道他们什么时候办理登记手续？ 30.你的航班什么时间起飞？ 31.非常感谢。顺便问一下，哪里可以打电话？