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国开大学商务英语1-5答案

国开大学商务英语1-5答案
国开大学商务英语1-5答案

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题目 1 :Oh. But why didn ' t he just own up and tell someone?

: He was too scared that he would be fired, I suppose.

; You should have told him that earlier.

; So be careful with our job.

He was too scared that he would be fired, I suppose.

标准答

案:

题目2 :—I bet that Mike wished you had told him that earlier.

: We should also find what the customers think.

; So be careful with our job.

; Well, Mike isn ' t a fool, he won ' t do that again.

标准答

Well, Mike isn ' t a fool, he won ' t do that again.

案:

题目3 :—Hello, David! I haven ' t heard from you for a long time. How have you been recently?

: Not bad, thank you.

; That ' s ok.

; Long time no see.

标准答Not bad, thank you.

题目4:We are entitled to cancel it if you fail to the contract.

: honor

; sign

; draw up

honor

标准答

案:

题目 5 :improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.

: In order that

; So as to

; In order to

标准答In order to

题目 6 :二、阅读理解:阅读下面的对话,选择合适的内容将对话补充完整。

CLERK: Hello, Big City Electricity, how may I help you today?

PETERS: ____

CLERK: May I have your account number?

PETERS: Certainly, it 2'107s. 439

CLERK: Thank you, is this Mr. Peters?

PETERS: Yes, this is Mr. Peters.

CLERK: Thank you. What can I help you with?

PETERS: ____

CLERK: I ' m sorry to hear that ________

PETERS: The bill is 300% higher than last month.

CLERK: Terribly sorry for that. Let me ask you a few questions and then I' llsee

what I can do.

PETERS: OK, Thank you for your help.

CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for

your electricity?

PETERS: I usually pay about $50 a month.

CLERK: Thank you. ____

PETERS: $200. I can ' t understand why.

CLERK: Yes, Mr. Peters. Was your usage different in any way?

PETERS: No, it was an average month.

CLERK: I ' m sorry there certainly seems to be a mistake.

PETERS: Well, I ' mpyhyaopu agree with me.

s your phone number? CLERK: I ' ll contact a service representative. And what

PETERS: 408-533-0875

CLERK: ____ . We ' ll do our best to change this as quickly as possible.

PETERS: Thank you for your help in clearing this up.

A. I think I ' ve been overcharged for the past month.

B. I ' m terribly sorry about the mistake.

C. I ' m calling concerning my electricity bill.

D. And how much did we charge on this bill?

E. Why do you think we charged you too much?

标准答案:子问题1:C; 子问题2:A; 子问题 3 :E; 子问题4:D; 子问题5:B

题目7 :—Hi, Lily, what ' sup with Mike? I heard the boss yelling at Mike earlier today. : It is better to tell someone to get it fixed.

; He was so scared.

; It ' s said that Mike made a mistake and then tried t o cover it up.

标准答案:It ' s said that Mike made a mistake and then tried to cover it up.

题目8 :—Your request for compensation made me surprised. What happened?

: It ' s true.

; It ' s because of the quality.

; There must be something wrong.

标准答案:It ' s because of the quality.

题目9 :—Oh. But why didn ' t he just own up and tell someone?

: He was too scared that he would be fired, I suppose.

; So be careful with our job.

; You should have told him that earlier.

标准答案:He was too scared that he would be fired, I suppose.

题目10 :The re-examination results indicate that one-third of the goods are not standard. : up to

; on

; within

标准答案:up to

题目11 :It is better to tell someone to get it .

: fixed

; fix

; fixing

标准答案:fixed

题目12 :二、阅读理解:阅读下面的短文,根据文章内容进行判断,正确为“为“ F”。

business has its ups and downs, and so does every person.

sometimes we succeed and sometimes we fail. Another common way of saying this T”,错误

It sclear that success and failure are important and common topics. Every

In other words,

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