?General faults
a. Distortion
b. Misunderstanding
c. Non-verbal signs
d. Overload
e. People only hear what they want to hear
f. Differences in social, racial or educational backgrounds
?Communication difficulties at work
Status, jargon, suspicion, priorities, selective reporting, timing, opportunity, conflict, personal differences
?Types of communication problems
a. System
b. Misunderstanding
c. Personality
?Improving the communication
a. Instructions sent in written
b. Regular staff meetings
c. Issue house journals regularly
d. Appraisal interviews
e. Use informal organisation
f. Confirmation
g. Exception reporting
h. Train managers
?Example question
Which of the following measure cannot be used to improve communication?
A. Issuing a message in more than one form
B. Holding an appraisal interview between the managers
and subordinates to discuss problems in the current job
C. Reporting everything happened in the current job to the
superior
D. Sending management decisions to all people involved in
writing
END