酒店常用英语口语：前厅部用语
（1）Have you a reservation？
您预订过吗？
（2）May I have your name and room number？
您能告诉我您的名字与房间号码吗？
（3）Here is your room key.
给您房间钥匙。
（4）Please pay at the cashier's desk over there.
请去那边帐台付款。
（5）Are these your baggage？May I take them for you？
这些是您的行李吗？我来帮您拿，好吗？
（6）I'm afraid our hotel is fully booked on that date.
对不起，我们饭店那一天的客房全部订满了。
（7）Your room is confirmed for that day. We look forward to serving you.
您要的那一日房间已经确认了。我们期待着为您服务。
（8）I'll cancel Mr Bell's reservation from February 27th for three nights.
我将取消BELL先生从2月27日开始3个晚上的预订。
（9）May I reconfirm your departure date？
我可以再次确认您的离店日期吗？
（10）I'm sorry，madam. We don't have any vacancy at the moment.
对不起，小姐，我们现在没有空房间。
（12）How many pieces of luggage do you have？
请问您有几件行李？
（13）Is there anything valuable or breakable in your bag？
您包里有贵重或易碎物品吗？
（14）You can get your money changed at the cashier's Desk..
您可以去收款处兑换钱。
（15）Could you take a message for her，please？
你能不能为我给她留信口信？
（16）Just a moment，please，sir. I'll put you through.
请稍等一下，先生。我马上为您接通。
（17）For outside calls，please press 9 first and when you hear the dialing tone，press the number you want.
打外线请先按9，听到声响后再按您所要的号码。
（18）How would you like to make payment，sir.
先生，请问您将如何付款？
（19）Here is your change and receipt，sir. I'll send a bellman up to get your luggage.
先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。
（20）The rate of your room will be paid by your host unit while the others
should be at your expense.
您的房费将由接待单位支付，而杂费则应由您自己付。
（21）How many copies do you need？
您要复印几份？
（22）Can you give me your fax number，sir？
请您告诉我您的传真号码好吗？
（23）When can I pick it up？
我什么时间能取？
礼宾部Concierge
行李生Bell man / Bell boy
门童Doorman
行李Luggage / Baggage
行李架Luggage rack
行李存放处Luggage Depository
行李车Baggage trolley
司机Driver
导游Tour guide
电梯Elevator
洗手间Toilet
机场Airport
火车站Railway station
商场Shopping center
超市Super market
小费Tip
雨伞Umbrella
接机服务Pick-up service / Limousine service
行李寄存Check baggage
叫早服务Morning call
贵重物品Valuables
易碎物品Fragile objects
自助早餐Buffet breakfast
往前直走Straight on
常用词汇
五星级酒店Five-star hotel
前厅部Front office department
总台Reception / Front desk
总机Operator / Service center
商务中心Business center
票务Ticket service
游泳池Swimming pool
西餐厅Western restaurant
中餐厅Chinese restaurant
大堂吧Lobby lounge / 医务室Clinic Room
桑拿Sauna / 按摩Massage / 美容厅Beauty salon
多功能厅/ 会议室Powerlong Multi-Function Hall / Meeting room
停车场Parking lot
总经理General manager / 经理Manager
大堂副理Assistant manager [AM]
宾客关系主任Guest relation officer [GRO]
主管Director / 领班Supervisor
楼层服务员Room boy / Room waiter
总台接待Receptionist / 维修人员Repairman
换钱change money
明信片postcard
洗衣袋Laundry bag
小心轻放Handle with Care / 请勿倒立Keep Top Side Up
餐厅服务英语口语竞赛试题(A)
I Explanation(10)
1,Table service餐桌服务.客人坐在餐桌旁,有服务员为其提供服务的一种服务形式.
2,Cuisine:菜系.取自于法语,在英语中用来指某一特定的烹饪体系.如中国菜为Chinese Cuisine.
ⅡWords 15分
餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish
特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling Wine
ⅢTranslate the fowling sentences into Chinese or English.
(一)汉译英25分
1,您愿意坐在哪儿
Where would you like to sit
2,我想要柠檬茶.
1 would like tea with a slice of lemon,please.
3,我们各付各的
Let's go Dutch.
4,请问您对用餐还满意吗
Is everything all right with your meal
5,对不起,女士,您能告诉我您的房号并出示您的房卡吗
Excuse me.madam.May l have your room card
(二)英译汉10分
1,Thank you very much.Have a nice evening.
非常感谢,祝您有个愉快的夜晚.
2,I'm sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible
对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗一有空
桌子我们就马上通知您.
ⅣAnswer the following question in English.(20分)
中国的八大菜系是什么
Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine
2,中餐的烹调方法有哪些
烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke
清蒸steam 烩stew 烘烤roast
V please introduce your Chinese restaurant to your guest.(10分)
餐厅服务英语口语竞赛试题(B)
I Explanation(10)
Banquet--宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的
仪式.
Self-service自助服务.有客人们自己从食品台上取事物的一种餐厅服务.
ⅡTranslate the follwing Words into English(15分)
中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery
鲈鱼Perch 免税商店Duty Free Shop
ⅢTranslate he following sentences into Chinese or English.
i汉译英(25分)
1,早上好!我能为您做点什么
Good morning! What can l do for you
2,我想来点清淡些的,你能推荐什麽吗
What would you recommend I prefer something light.
3,我希望没有打扰您.
I hope I'm not disturbing you.
4,(餐厅)供应时间是:早餐7点到9点.
Service hours are from7:00a.m.to9:00a.m.for breakfast.
5,感谢您让这件事引起我们的注意
Thank you for bringing this matter to our attention.
西餐厅常用语
1. Do you like to go out eating?
想不想出去吃呢?
有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭, 他们只说go to eat , go out eating 或是eat out 而不会说go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说I just went out eating, 而不会说I just went to dinner. 小细节多注意, 你的英文会更棒.
如果要强调是去吃午餐或晚餐的话, 一般就直接说lunch 或是dinner. 例如人家问你, "Where did you go?" 你就可以答说"lunch."
2. There is a Deli over there, do you like it?
那里有一家Deli (餐厅), 你喜不喜欢呢?
美国的餐厅可分很多种, Restaurant 是一般的通称, 另外常用到的有Deli : 供应三明治, 沙拉这种现成的, 不需再经过烹调的餐厅, 例如SUBWAY 就可以算是Deli. 另外还有Grill 也随处可见, 翻译成烤肉餐厅, 多半是提供牛排, 汉堡热
食类的食物.
Deli 这个字是delicatessen 的简写, 可是现今在美国一般只会听到deli 而很少听到delicatessen 了!
3. What do you like to drink?
想要喝什么?
美国餐厅的习惯, 吃饭时都会点一大杯饮料, 所以侍者一定会先问你What do you like to drink. 也有人会这么说, Can I get you something to drink?. 一般餐厅都会提供的有Coke, Diet Coke, Sprite, Iced Tea, 以及Lemonade 等. 如果什么都不要, 就说Just water.
值得注意的是, 在一般的速食店提到drink 都是指soft drink 而言. 但是一般人说到have a drink 时, 他们多半指的是alcoholic, 也就是含酒精的饮料. 所以如果有人问你, "Come on, have a drink with us." 他绝不是要你跟他们一起喝可乐的意思, 而是要你跟他们一起喝酒啦!
4. Are you ready to order or just a minute?
你们准备好了吗? 还是要再等一会?
通常饮料上桌之后, 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都差不多了, 他就会过来问你们, Are you ready to order or just a minute? 如果是已经准备好要点餐了, 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可以跟侍者说Just a minute. 或是Wait a few more minutes. 请他等一下, 他会说OK. I'll be back. (好, 那我等下再来.)
5. Do you want to separate check?
你们要不要分开付帐?
比如说二对夫妻出去吃饭, 大家想各自付自己的, 则你们可以主动跟侍者说We want to separate check. 有时他们也会主动问你, Do you want to separate check? 或是Do you want separate checks? 这样的话帐单就会有二张. 但有些餐厅separate check 会多收服务费, 最好先问清楚. 如果是要一起付, 则简单地说, together 或是one check 就可以了.
6. How do you like your steak cooked?
你的牛排要几分熟?
通常点牛排, 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你, How do you like it cooked? 回答的方式, 全熟是well done, 七分熟: medium well, 五分熟: medium, 四分熟: medium rare, 三分熟: rare. 老美有时在开玩笑时也用bloody 来代替rare 这个字, 听来是不是更传神? 所以如果各位嗜食生牛肉的话, 下次不妨试试bloody as hell 的点法. 但请注意一下bloody 这个字在英国英语中有点类似fxxx 的意思, 所以除非有把握不然不要拿出来乱用.
记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要well-done 的牛排, 结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释, 你摸摸自己头上的各部位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶, 硬梆梆的, medium well 就是额头, 稍微有点弹性. medium 是鼻头, 软软的. rare 是下巴最柔软的部份. 我觉得这个分法蛮实用的, 跟各位分享一下.
日点击数：1484 【字体：小大】【收藏】
前厅：
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key．
给您房间钥匙。
4、Please pay at the cashier's desk over there．
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
客房部
6、Housekeeping．May I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door．
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you．
我希望没有打扰您。
9、One moment ，madam．I'll bring them to you right away ．
等一会儿，夫人。我马上送来。
10、I’ll send for an electrician（doctor．．．）
我给您请电工（大夫……）。
餐饮部：
11、Sit down，please ．Here is the menu．
请坐，给您菜单，先生。
May I take your order，sir?
您要点菜吗？
12、What would you like to have，coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are：
（餐厅）供应时间是：
7：00a．m．to 9：00a．m．for breakfast．
早餐7点到9点。
11：30a．m．to1：30p．m．for lunch．
午餐11点半到1点半。
6：30p．m．to 8：30p．m．for dinner．
晚餐6点半到8点半。
15、Here is the bill．Please sign it．
这是您的帐单，请签字。
酒店销售的不仅仅是客房，还有饮食，更重要的是服务。所以熟练掌握一些常用的销售英语口语，对于提升酒店的水平有很大的帮助！
1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表。
3、We'll give you a 10%(ten percent ) discount.
我们给您九折优惠。
4、We'll offer tour guides complimentary breakfasts.
我们给陪同提供免费早餐。
5、We accept your terms.
我们接受您的条件。
6、May I introduce myself?
让我介绍我自己。
7、May I present you a litter souvenir?
请接受我们的一点小纪念品。
8、Let's drink to our friendship!
为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯！
10、Cheers!(Bottoms!)
干杯！
11、How do you like Chinese food?
您喜欢中国菜吗？
12、What do you think of our service?
您对我们的服务有什么意见？
eceiving Guests at the Airport
机场接待客人常用英语口语对话
Guest ( G ): Excuse me, are you the Fortune Hotel airport rep. ?
Airport Representative( AR ): Yes, Mr... ?
G: Im Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, Im here to meet you. Welcome to Shanghai!
G: Glad to meet you.
AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton?
G: Yes. Its my very first. Im looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here.
G: Thank you. Im sure I will.
AR: Is this all your baggage?
G: Yes, its all here.
AR: We have a car over there to take you to our hotel.
G: Thats fine.
AR: Let me help you with that suitcase. Shall we go?
G: Yes, thank you for all your trouble.
AR: No trouble at all. This way, please.
酒店英语欢迎问候用语
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you.
很高兴见到您。
3、How are you?
您好吗？
Fine, thanks. And you?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
8、***hotel, front desk. Can I help you?
***饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
酒店简单英语口语
当客人向你说明什么的时候，得体的回答也很重要。下面是一些酒店服务中常用的回答用语。
1．一般性的回答
I see, sir. 我明白了，先生。
Certainly, sir.好的，先生。
2．请对方再等一会儿
Just a moment, please. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer, please? 请您稍候好吗？
3．要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说"No."，要委婉一些。
I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。4．道歉
如果是自己的错就说"I am sorry."如果是公司的错，就说："We are sorry.".
I am very sorry for the delay. 很抱歉延误了时间。
I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5．客人对自己说"Thank you."时回答
You are welcome. 不客气。
Thank you, sir. 谢谢您，先生。
Thank you very much. 非常感谢您。
6．交给客人某些东西时，可以说
Here you are. 您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is. 这是您的东西。
Useful Expressions
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?
4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00
p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.
宾馆洗衣服务英语口语对话
114．Excuse me. Have you any laundry?
对不起，请问有没有要洗的衣服？
115．The laundry man is here to collect it.
洗衣房服务员来这儿收要洗的衣服了。
116．If you have any, please just leave it in the laundry bag behind the bathroom door. 如果您有衣服要洗，请放在浴室门后的洗衣袋里。
117．Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.
请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，
水洗，干洗或缝补，还要写明何时需要取衣服。
118．What if there is any laundry damage?
如果你们洗衣时损坏了衣服怎么办？
119．In such a case, the hotel should certainly pay for it.
如果是这样，饭店当然应该赔偿。
120．Could you send someone up for my laundry, please?
请问，你们能派人来收要洗的衣服吗？
121．A valet will be up in a few minutes.
洗熨工马上就到。
122．Will the color run in the wash?
洗衣时会掉色吗？
123．We'll dry-clean the dress.
我们将干洗这条裙子。
124．We'll stitch it before washing.
我们会在洗之前把衬里缝好。
125．When can I have my laundry back?
我何时能取回洗的衣服呢？
126．But would you like express service or same-day?
不过，您是要快洗服务还是当日取？
127．I'd like this sweater to be washed by hand in cold water. 这件毛衣要用冷水手洗。
宾馆客房服务英语口语对话
99．Housekeeping. May I come in?
我是客房的，可以进来吗？
100．When would you like me to do your room, sir?
您要我什么时间来给你打扫房间呢，先生？
101．You can do it now if you like.
如果您愿意，衷诰涂梢源蛏ā?/P>
102．I would like you to go and get me a flask of hot water. 我想请你给我拿一瓶开水来。
103．I'm sorry that your flask is empty.
很抱歉您的水壶空了。
104．May I do the turn-down service for you now?
现在可以为您收拾房间了吗？
105．Oh, thank you. But you see, we are having some friends over. 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours?
你能不能过3小时再来整理？
107．Certainly, madam. I'll let the overnight staff know.
当然可以，女士。我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？
请整理一下浴室好吗？
109．I've just taken a bath and it is quite a mess now.
我刚洗了澡，那儿乱糟糟的。
110．Besides,please bring us a bottle of just boiled water.
此外，请给我们带瓶刚烧开的水来。
111．It's growing dark. Would you like me to draw the curtains for you? 天黑下来了，要不要我拉上窗帘？
112．Is there anything I can do for you?
您还有什么事要我做吗？
113．I'm always at your service.
乐意效劳。
语口语
有关酒店前厅接待常用的27句英语口语！
1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What's the price difference？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？
6．We'll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．
我们确实有一个单间，在这段时间可以用。
10．What is the rate，please？请问房费多少？
11．The current rate is＄50 per night．现行房费是50美元一天。
12．What services come with that？这个价格包括哪些服务项目呢？
13．That sounds not bad at all．I'll take it．听起来还不错。这个房间我要了。
14．By the way，I'd like a quiet room away from the street if the is possible．
顺便说一下，如有可能我想要一个不临街的安静房间。
15．Welcome to our hotel．欢迎光临。
16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？
17．Let me have a check again．让我再看一下。
18．The Reception Desk is straight ahead．接待处就在前面。
19．After you，please．你先请。
20．Excuse me，where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21．There is a shop on the ground floor．一楼有个商店。
22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。23．Can I also get some souvenirs there？也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。
25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？
27．I'd like to try some Chinese food today．今天我想尝尝中国菜。
酒店前厅英语（一）
Welcome to our hotel.
欢迎光临。
Can I help you?
我能帮您忙吗？
What kind of room would you like, sir?
先生，您要什么样的房间？
Please wait a moment. I have to check if there is a room available.
请稍等，我查一下有没有空房。
酒店前厅英语（二）
Enjoy your stay with us.
希望您在我们这里住的愉快。
May I know your name and your room number, please?
我可以知道您的名字和房间号码吗？
Excuse me ,sir, could you spell your name?
请问您的名字如何拼写？
Here’s your room key.
这是您的房间钥匙。
酒店前厅英语（三）
I’m sorry to keep you waiting, sir. What can I do for you?
先生，对不起，让您久等了。我能为您做点什么吗？
Please wait your turn.
请排队等候。
May I known your name, please?
请问尊姓大名？（不认识客人时用）
I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy. 对不起，先生。我们已经客满，没有空房间。
-(Knocking at the door.)-(敲门。)
-May I come in?-我可以进来吗?
-Come in,please.-请进。
-Please don't come in.-请不要进来。
-Just a moment(a minute),please.-请稍等一下。
-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?
-All https://www.doczj.com/doc/2c9045726.html,e in,please.-好的，请进来。
-Please clean it when I am out.-我马上要出去，请等一会儿打扫。
-May I change the water of the thermos now?-我现在可以换水吗?
-Yes,please.-请换吧。
-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。
-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。
-By the way,is there any mail for me?-顺便一下，有我的邮件吗?
-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。-Why did you come in without my permission?-你为什么没经我允许就进来了?
-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。
-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还
是等会儿做?
-Since you have come,you may do it now?-既然来了，现在就做吧。
-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。
-I am collecting the fee of the long distance call.-我来收长途电话费。
-This is the bill for the room rent of half a day.-这是补半天房金的帐单。
-Here is a telegram for you.-这儿有一封你的电报。
-Why is it unsealed?-它怎么被拆开了?
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。
-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?
-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。
对于一个国际化酒店来说，酒店总台接电话的人员英语水平相对来说要求比较高，因为这关系到整个酒店的形象问题，所以掌握下面这些酒店总机必备的英语口语，对于接线员来说是十分必要的！
一、接听外线电话：
01、电话铃响三声接起，中英文清晰报出酒店名称：
您好，昆明电信国际技术交流中心！
Good morning ,
02、转接时，对来电方：
请稍等！
Hold on ,please !
03、电话占线时：
对不起，电话占线，请您稍后再拨。
Sorry , the line is busy .please call back later!
04、转入电话无人接时：
电话没人接，您是否需要留言？
There's no answer , Would you like to leave a message ?
05、转入客房电话：
A、请问您找那位？
Who would you like to speak to ?
B、对不起，没有这个姓名的客人。
Sorry , there's no guest with that name
C、您能告诉我他是住客还是访客？
Excuse me for asking but is he a visitor or a hotel guest?
05、内容没听清或不确定时：
A、请您再说一遍好吗？
Would you like to repeat the number ?
B、请您大声一点好吗：
Could you speak a little louder , please
C、请说慢一点！
Could you speak slowly ,please?
07、对方拨错号码：
恐怕您拨错了号码，这里是XXX酒店总机。
I'm afraid you dial the wrong number . here is xx hotel operator;
08、外线来电详细问询时：
我将帮您把电话转到问讯处；
I'll put you through to the information desk
09、来电方需要留言：
A、请告诉我您的留言内容；
Could you please give me the message , sir / madam?
B、请放心，我一定将您的意思转达给X先生/小姐，谢谢您的来电，再见！Thank you for calling , I 'll relay the message to Mr./Mrs.
二、酒店住店客人的叫醒受理：
01、能告诉我您的姓名和房号吗？
May I have your name and your room number , please?
02、您需要什么时间的叫醒？
Could you tell me what time would you like to get up ?
03、我重复一遍您的房号和叫醒时间，好吗？
May I repeat your room number and the time , sir / madam ?
04、早上好（中午、晚上好），先生/女士，这是您的叫醒电话，祝您过得愉快！Good morning (afternoon , evening ), sir / madam ! this is your wake-up call ,
Have a good day to you (have a nice day )!
三、接酒店营业区，后台区，办公室电话：
OPERATOR，您好，总机！
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
酒店日常英语口语 1 Welcome to our hotel! 欢迎光临(我们酒店). 2 Welcome, sir/madam! 欢迎光临. 3 Good morning/afternoon/evening. 早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5Blue Coast, May I help you? 您好,蓝色海岸(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please./just a moment/wait a moment! 请您稍候。 8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Sorry to keep you waiting. 对不起让您久等了. 11 Do you speak Chinese/English? 请问您讲中文/英文吗? 12 Do you have a reservation? 请问您有预订吗? 13Show me your passport or identification, please. 请出示一下您的护照或证件。 14 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？ 15.Do you want to separate check? 你们是分开埋单吗？ 16 please show me your credit card. 请出示您的信用卡. 17 Please sign here. 请在这儿签字。 18 Here is your charge please. 这是找您的零钱。 19 This way, please. 这边请。 20 Follow me, please. 请跟我来。 21 After you, please. 您先请。 22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运！ 25 Have a nice day！祝您一天愉快！ 26 Here you are. 给您。 27 Sorry . 对不起。 28 Not at all. 没关系。 29 Of course. 当然可以。 30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。 32 Excuse me. 对不起，打扰一下。
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
酒店宾馆常用英语口语900句 目录 酒店宾馆常用英语口语900句 (1) 问候客人（一） (1) 问候英语（二） (2) 问候客人（三） (3) 换房续住（四） (7) 问询服务（五） (9) 行服务（六） (12) 总机服务（七） (15) 结账与兑换服务（八） (18) 订票服务（九） (23) 餐饮服务（十） (24) 餐厅服务（十一） (26) 点菜服务（十二） (28) 餐厅值台服务（十三） (31) 结账服务（十四） (32) 酒吧服务（十五） (35) 清扫客房（十六） (41) 客房送餐服务（十七） (42) 赔偿与更换服务（十八） (44) 事物招领服务（十九） (46) 客房维修（二十） (47) 洗衣服务（二十一） (49) 在饭店医务室（二十二） (54) 在饭店购物中心（二十三） (55)
问候客人（一） 1.Good morning，sir. 早上好，先生。 2.Good afternoon，madam. 中午好，太太。 3.Good evening，sir. 晚上好，先生。 4.Good night，madam. 晚安，夫人。 How are you？你好吗？ Fine，thank you，and you？很好，，您呢？ Fine，thanks. 很好，。 5.How do you do？您好？ How do you do！您好！ 6.Welcome to our hotel. 欢迎光临我们饭店。 7.May you enjoy your stay in our hotel. 祝您住店期间愉快。 8.Hope you had a good trip. 希望您旅途愉快。 9.Hope you have a good journey. 祝您旅途愉快。 10.It’s nice to meet you，sir. 见到您很高兴，先生。 11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫××× 12.Welcome you back，sir. 欢迎您回来，先生。 13.Nice to see you again，madam. 很高兴又见到您，夫人。 14.Goodbye，thank you for coming. Please come again. 再见，感您光临，希望您再次光临。 15.Have a nice day. 祝您今天愉快。 16.Have a good evening. 祝您度过一个愉快的夜晚。 17.Have a good weekend. 祝您周末愉快。 18.Good night and have a good rest. 晚安，祝您休息好。 19.Good night and pleasant dreams. 晚安，祝您做个好梦。 20.Good night and rest well. Hope you will come back tomorrow.
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
酒店前台英语口语 一．概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如： 非正式英语正式英语 What’s your name? May I have your name? 您贵姓？请问您贵姓大名？ Do you want some tea? Could you like some tea? 您要喝茶吗？请问您想喝茶吗？ Over here, please. Could you come this way please? 这边请。请您往这边走好吗？ * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。 二.基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？
酒店常用英语口语：前厅部用语 （1）Have you a reservation？ 您预订过吗？ （2）May I have your name and room number？ 您能告诉我您的名字与房间号码吗？ （3）Here is your room key. 给您房间钥匙。 （4）Please pay at the cashier's desk over there. 请去那边帐台付款。 （5）Are these your baggage？May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？ （6）I'm afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。 （7）Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 （8）I'll cancel Mr Bell's reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 （9）May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？ （10）I'm sorry，madam. We don't have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 （12）How many pieces of luggage do you have？ 请问您有几件行李？ （13）Is there anything valuable or breakable in your bag？ 您包里有贵重或易碎物品吗？ （14）You can get your money changed at the cashier's Desk.. 您可以去收款处兑换钱。 （15）Could you take a message for her，please？ 你能不能为我给她留信口信？ （16）Just a moment，please，sir. I'll put you through. 请稍等一下，先生。我马上为您接通。 （17）For outside calls，please press 9 first and when you hear the dialing tone，press the number you want. 打外线请先按9，听到声响后再按您所要的号码。 （18）How would you like to make payment，sir. 先生，请问您将如何付款？ （19）Here is your change and receipt，sir. I'll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 （20）The rate of your room will be paid by your host unit while the others
hotelenglish part 1 greetings问候 2. good morning/afternoon/evening, sir/madam. what can i do for you? 先生/女士，你好！请问我能为您做点什么？ 3. my name is ..., is there anything else i can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.if you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？ 6.what kind of room would you like ? 请问您需要什么类型的房间。 7.sorry ,i don’t quite understand . 对不起，我不是很明白。 8.i’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.it’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.excuse me ,how do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.we can only keep your table /room till … 我们能保留您的房间直到... 12.let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ part 2 helping to check-in帮助入住 1.please have a seat for a while, i’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. how many nights will you stay this time? 这次入住您会住多少天？ 4. which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.here is your room key and the breakfast coupon. would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. here are your passport and the credit card . you can go up to the room now i hope you enjoy your stay with us..
酒店常用英语口语100句 Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Titles(称呼) 8、Are you Mrs.Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white.
怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith.史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,Mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、May I take your bag for you? 我可以为你拿你的手提包吗？ 21、May I help you with your suitcase? 我能帮你拿你的箱子吗？ 22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？ 23、Thank you very much. 非常感谢 24、Thanks for the trouble . 麻烦你了 25、It’sv e ry kind of you?
酒店常用英语口语：前厅部用语 来源：餐饮管理发布时间：2010年08月26日点击数： 1195 【字体：小大】【收藏】 （1） Have you a reservation？ 您预订过吗？ （2） May I have your name and room number？ 您能告诉我您的名字与房间号码吗？ （3） Here is your room key. 给您房间钥匙。 （4） Please pay at the cashier's desk over there. 请去那边帐台付款。 （5） Are these your baggage？ May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？ （6） I'm afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。 （7） Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 （8） I'll cancel Mr Bell's reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 （9） May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？ （10） I'm sorry， madam. We don't have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 （12） How many pieces of luggage do you have？ 请问您有几件行李？ （13） Is there anything valuable or breakable in your bag？ 您包里有贵重或易碎物品吗？ （14） You can get your money changed at the cashier's Desk.. 您可以去收款处兑换钱。 （15） Could you take a message for her， please？ 你能不能为我给她留信口信？ （16） Just a moment， please， sir. I'll put you through. 请稍等一下，先生。我马上为您接通。 （17） For outside calls， please press 9 first and when you hear the dialing tone， press the number you want. 打外线请先按9，听到声响后再按您所要的号码。 （18） How would you like to make payment， sir. 先生，请问您将如何付款？ （19） Here is your change and receipt， sir. I'll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 （20） The rate of your room will be paid by your host unit while the others should be at your expense. 您的房费将由接待单位支付，而杂费则应由您自己付。 （21） How many copies do you need？ 您要复印几份？ （22） Can you give me your fax number， sir？ 请您告诉我您的传真号码好吗？ （23） When can I pick it up？ 我什么时间能取？ 礼宾部 Concierge 行李生 Bell man / Bell boy 门童 Doorman 行李 Luggage / Baggage 行李架 Luggage rack
旅游英语口语对话：酒店餐厅常用英语 餐厅会话（一） A：Excuse me. Can you suggest a good restaurant？ 请问，你能推荐一家好的餐厅吗？ B：Yes. What kind of food would you like to eat？ 好的，你想吃什么样的东西？ A：Are there any Chinese restaurants around here？ 这附近有没有中国餐厅？ B：There's one across the street. 对街有一家。 A：Where can I have the best local food？ 哪里可吃到的本地食物？ B：I suggest you try Green Inn. 我建议你去Green Inn试试看。 A：Is it very far from here？ 离这里很远吗？ 餐厅会话（二） Do you know if there's a good Chinese restaurant nearby？你知道这附近有好的中国餐厅吗？ Are there any Chinese restaurants along the street？
这条街上有没有中国餐厅？ Is there a less expensive restaurant near here？ 这附近有没有较便宜的餐厅？ I'd like to eat some French food. 我想吃一些法国菜。 A：I'd like to book a table for three at seven this evening. 我想订三个人的座位，今天晚上7点。 B：For three. And your name please？ 三位。您贵姓？ I'd like to make reservation, please. 我想预订桌位。 餐厅会话（三） I'd like a table for three or four at seven. 我想订7点钟的3人或4人桌位。 Please reserve a table for three. 请预留一个3人桌位。 I'm sorry, I'll be about thirty minutes late. 抱歉，我将晚到30分钟左右。 Do I have to be formally dressed？ 我必须穿正式服装吗？
前台英语口语30句 Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快How was your stay in our hotel? 请问在我们酒店住的好吗？ Is there anything I can do for you ? 有什么我能为您效劳的？ How would you like to settle your account? 请问您用什么方式结帐？ Would you mind give me your business card? 请问能给我一张您的名片吗？ The room service is 24 hours in our hotel. 客房送餐服务是24小时的Would you like to leave a message? 您要留口信吗？ It’s on the second(third) floor.在二(三) 楼 Congratulations! 祝贺您！ Thank you for staying in our hotel. 感谢您在我们饭店下榻 I’m sorry . It’s my fault .对不起，那是我的过错 Excuse me. Where is the washroom（restroom, elevator）对不起，请问盥洗室(电梯) 在哪儿？ It’s in the lobby near the main entrance. 在大堂靠近门口的地方 Please don’t leave anything behind.请别遗忘您的东西Wish you a pleasant journey! Good luck! 祝您旅途愉快！ I’m afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了 May I reconfirm your departure date? 我可以再次确认您的离店日期吗？ I’m sorry, madam. We don’t have any vacancy at the moment.对不起，小姐，我们现在没有空房间 Just a moment, please, sir. I’ll put you through.请稍等一下，先生。我马上为您接通 Sorry , I’ve dialed the wrong number.对不起，我拨错号了 Sorry. He is not in at the moment . 对不起，他现在不在 How was your stay in our hotel? 请问在我们酒店住的好吗？ For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外线请先按9，听到声响后再按您所要的号码 The rate of your room will be paid by your company while the others should be at your expense..
酒店常用英语口语150句 发布时间：2009年02月28日来源: (福建美食网)作者: (https://www.doczj.com/doc/2c9045726.html,) [饭店培训]酒店英语口语150句 欢迎和问候语： 1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。 2) How do you do ? 您好！(初次见面) How do you do ? 您好！ Glad to meet you . 很高兴见到您。 3) How are you ? 您好吗？ Fine ,thanks. And you ? 好的，谢谢。您呢？ 4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。 5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。 6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。 (客人刚入店时) I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。 (客人在饭店逗留期间) I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。(客人离店时) 7) Have a good time ! 祝您过得愉快！ 电话用语： 8) Imedp Hotel, Front Desk. . EDP联盟大酒店，前厅。您找谁？ Can I help you ? 9) Sorry , I’ve dialed the wrong number.对不起，我拨错号了。 10) May I speak to your General Manager? 能和你们总经理说话吗？Speaking. 我就是。 11) Sorry. He is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？ 12) Pardon ? 对不起，请再说一遍好吗？ I beg your pardon ? 对不起，请再说一遍好吗？ 祝贺语： 13) Congratulations! 祝贺您！ 14) Happy birthday! 生日快乐！
常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
酒店常用的英语口语练习【三篇】 【导语】作为酒店每天都会遇到形形色色的客人和状况，为了提高酒店的服务质量获得客人的认可和满意就需要从各方面提高酒店工作人员的素质和能力。其中就需要酒店工作人员掌握一定的酒店英语口语，让国外的客人满意。下面是由小编整理的酒店常用的英语口语练习【三篇】，一起来了解下吧！ 【篇一】酒店常用的英语口语练习 (1) Please wait a second. I’ll transfer itfor you. 请稍等一下，马上为您转接过去。 (2) Because you are checking out two daysearly, You need to give us two cash vouchers back. 您比原定退房的时间提前了两天，所以我们需要收回二张现金券。 (3) There is a great garden and pond behind the hotel,which is suitable for exercise and having a walk 酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。 (4) This money is damaged .I’m afraid wecan’t change it, this is according to the hotel rules. 您的钱(纸币)上有裂口(污迹)，按酒店的规定，我们不能为您兑换。 (5) I’m sorry that you could not get cashby credit card here . I can book a car take you to the bank to get some cash. 不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行(ATM 机)上提取现金。 (6) What denominations would you like? 你想要什么面值的人民币呢?