2011年11月与5月企业人力资源管理师四级真题题及答案

2024年人力资源管理师-人力资源管理师（四级）考试历年真题摘选附带答案第1卷一.全考点押密题库(共100题)1.(单项选择题)(每题 1.00 分)各种项目的预算要客观合理，防止人为加大加宽，以至于出现有预算没使用的情况。

属于人力资源费用预算的（）。

A. 合法合理原则B. 客观准确原则C. 整体素质原则D. 认真对待原则2.(多项选择题)(每题 1.00 分) 常用的反映失业程度的指标有（）。

A. 平均劳动时间B. 失业率C. 就业人数D. 失业人数E. 失业持续期3.(单项选择题)(每题 1.00 分)按照《劳动合同法》的规定，劳动者在试用期内提前（）通知用人单位，可以解除劳动合同。

A. 3日B. 6日C. 30日D. 60日4.(单项选择题)(每题 1.00 分) 关于人力资源费用，下列说法正确的是（）A. 法律咨询费属于人工成本B. 人工成本就是人力资源管理费用C. 工资、保险和培训费用属于人工成本D. 招聘费用属于人力资源管理费用5.(多项选择题)(每题 1.00 分) 下列关于摩擦性失业的表述，正确的是（）。

A. 是一种非正常性失业B. 是低效率利用劳动资源的需要C. 属于一种岗位变换之间的失业D. 是动态性市场经济的一个自然特征E. 表明劳动力经常处于流动过程之中6.(单项选择题)(每题 1.00 分) 假如一个和你共处十多年的同事要换工作单位了，你一般会想（）。

A. 他(她)肯定找到了更好的工作，真是羡慕B. 一起工作这么多年，挺舍不得他(她)走的C. 他(她)放弃自己在现在单位的一切，为他(她)感到惋惜D. 工作了这么多年之后要换单位，他(她)肯定是万不得已7.(单项选择题)(每题 1.00 分) 你觉得自己的工作很出色，可是公司很长时间未给你加薪。

你会（）。

A. 找公司经理问一问原因B. 既然自己已经努力工作了，却没有回报，干脆别那么积极了C. 不说什么，会暗自生气，但也憋足了劲去工作D. 考虑换个单位8.(多项选择题)(每题 1.00 分) 阿伦和梅耶的综合研究提出的承诺包括（）。

2011年11月企业人力资源管理师四级理论真题（有正确答案）职业道德理论知识1、关于职业道德，正确的说法是( C)。

A职业道德是从业人员职业资质评价的唯一指标B职业道德是从业人员职业技能提高的决定性因素 C.职业道德是从业人员在职业活动中应遵循的行为规范 D.职业道德是从业人员在职业活动中的综合强制要求2、从业人员在职业活动中应遵循的内在的道德准则是( D)。

A.爱国、守法、自强B.求实、严谨、规范C.诚信、敬业、公道D.忠诚、审慎、勤勉3、按照职业道德要求，职业化是指从业人员工作状态的(D )。

A.标准化、规范化、制度化B.全球化、现代化、市场化C.一致化、动作化、简约化D.高效化、人性化、科学化4、下列关于“员工敬业度”的说法中，正确的是(A )。

A.美国社会学家盖洛普首次提出了“员工敬业度”的概念B.“员工敬业度”表示只对工作负责，但与员工的忠诚度无关C.敬业度高的员工虽然工作兴趣较低，但工作态度与其他员工无差别D.敬业度高的员工一定是天赋高、才华出众的优秀员工5、关于诚信，正确的说法是(A )。

A.诚信是从业人员在职业生涯中的道德资本B.诚信只是针对他人而言的遵约守信状态，与自我的内在信念无关C.为监督诚信落实、维护自身的合法利益，要坚持诚信条件论的观点 D.无论做出怎样的承诺，坚持履行承诺是诚信的本质内涵6、符合职业道德规范“公道”的基本要求的做法是( C)。

A.轻重缓急一个样B.待遇高低一股齐C.遵守制度一致化D.奖励惩罚一刀切7、职业纪律的普通适用性是指(C )。

A.职业纪律与人情水火不相容B.领导可以运用专业纪律处罚一切违背纪律的行为C.在职业纪律面前，人人平等D.即使是不合理的职业纪律也要遵守，不可更改8、下列关于节约的说法中，正确的是(D )。

A.在招待客户时，讲节约是对客户的不尊重B.靠劳动创造财富，而不是靠节约积累财富C.节约与否应该由员工自主决定D.节约的本质内涵是当用则用，宜省则省多项选择题9、下列属于《公民道德建设实施纲要》所提出的职业道德规范是( AD )。

企业人力资源四级考试真题及答案企业人力资源四级考试是人力资源领域的基础考试，对于想要进入人力资源行业的人来说，是一个重要的起点。

以下为大家整理了部分企业人力资源四级考试的真题及答案，希望能对您有所帮助。

一、单选题1、以下哪项不属于人力资源管理的六大模块？（）A 人力资源规划B 财务管理C 招聘与配置D 培训与开发答案：B解析：人力资源管理的六大模块包括人力资源规划、招聘与配置、培训与开发、绩效管理、薪酬福利管理、员工关系管理。

财务管理不属于人力资源管理的六大模块。

2、（）是对企业各类岗位的性质、职责、权力、隶属关系、工作条件和工作环境，以及承担该岗位所需的资格条件进行系统研究，并制定出工作说明书等文件的过程。

A 岗位评价B 岗位分析C 岗位规范D 岗位分类答案：B解析：岗位分析是对企业各类岗位的性质、职责、权力、隶属关系、工作条件和工作环境，以及承担该岗位所需的资格条件进行系统研究，并制定出工作说明书等文件的过程。

3、以下哪种招聘渠道的成本最高？（）A 校园招聘B 网络招聘C 猎头招聘D 内部推荐答案：C解析：猎头招聘通常需要支付较高的费用给猎头公司，成本相对较高。

校园招聘、网络招聘和内部推荐的成本相对较低。

二、多选题1、以下属于培训效果评估的层次的有（）。

A 反应评估B 学习评估C 行为评估D 结果评估答案：ABCD解析：培训效果评估的层次包括反应评估、学习评估、行为评估和结果评估。

反应评估主要关注学员对培训的满意度；学习评估考察学员在知识、技能等方面的收获；行为评估看学员培训后在工作中的行为改变；结果评估衡量培训对组织绩效的影响。

2、绩效管理的流程包括（）。

A 绩效计划B 绩效监控C 绩效评价D 绩效反馈答案：ABCD解析：绩效管理的流程包括绩效计划、绩效监控、绩效评价和绩效反馈。

绩效计划是确定绩效目标和衡量标准；绩效监控是跟踪绩效进展；绩效评价是对绩效进行评估；绩效反馈是将评价结果反馈给员工，并共同制定改进计划。

2011年11月人力资源师四级考试试题及参考答案第二部分理论知识(26~125题，共100道题，满分为100分）一、单项选择题（26～85题,每题1分，共60分)26、劳动力供给弹性是( d ）变动对工资率变动的反应程度.(A）劳动力需求量（B）劳动力需求增长量（C）劳动力供给量（D)劳动力供给增长量27、计时工资包括( a ）。

（A）小时工资制(B)日工资制（C)月度工资制（D)周工资制28、常用的反映失业程度的两项指标是失业率和失业( b ).(A)稳定期（B)持续期（C）波动期（D）变化期29、收入差距的衡量指标是（b）（A）国民收入（B)基尼系数(C）人均GDP (D）需求弹性30、( d ）是指具有法的效力作用和意义的法或法律的外在表现形式。

（A）劳动关系(B）劳动法（C）劳动合同（D)法律渊源31、人力资源和社会保障部发布的规范性文件称为（d ）。

（A)宪法（B)劳动法律（C）国务院劳动行政法规（D）劳动规章32、（ a )不属于劳动关系法。

（A)促进就业法（B）集体合同法（C）劳动合同法(D）劳动争议处理法33、企业资源优势具有( b )的特点，企业要不断投入以保持和创新其优势。

(A）绝对性和时间性(B)相对性和时间性(C）绝对性和持久性（D）相对性和持久性34、( d )又称为“华德决策准则".（A）悲观决策标准(B）乐观系数决策标准（C)中庸决策标准（D)最小后悔决策标准35、影响产业购买者购买决定的主要因素不包括( d ）.（A）社会因素（B)环境因素（C）组织因素(D）人际因素36、( c )是指最先的印象对人的知觉产生的强烈影响.（A）光环效应(B）投射效应（C)首因效应（D）刻板印象37、（ a ）是指导致行为或事件的行为者本身可以控制的因素.(A）内因（B）外因（C)归因(D)知觉38、第一个将期望理论运用于工作动机研究并将其公式化的是( b )。

(A）赫兹伯格(B）亚当斯（C）莱文泽尔（D)弗洛姆39、领导情境理论中选择领导方式的权变因素,主要包括工作成熟度和( b ）。

2013 年 11 月企业人力资源经管师四级第一部分职业道德( 第 l ～25 题，共 25 道题 )一、职业道德基础理论与知识部分答题指导：◆该部分均为选择题，每题均有四十备选项，其中单项选择题只有一个选项是正确的，多项选择题有两个或两个以上选项是正确的。

◆请根据题意的内容和要求答题，并在答题卡上将所选答案的相应字母涂黑。

◆错选、少选、多选，则该题均不得分。

(一)单项选择题 ( 第 1～8 题)l 、关于道德的说法中，正确的是( )(A)道德是一种社会规范性力量(B)道德是领导意志的集中体现(C)个体的道德表现差异很大．判定一个人的道德优劣是不可能的(D)普遍良好的道德，仅仅是人的善良愿望而己2、与法律相比，道德( )(A)产生得时间晚(B)比法律的适用范围广(C)内容上显得十分笼统(D)评价规范难以确定3、关于企业形象，正确的说法是( )(A)文明礼貌是企业形象的核心与关键(B)企业形象的本质是企业的环境卫生和企业员工的服饰状况(C)企业形象是社会公众和企业员工对企业的整体印象和评价(D)通过持久、大规模的媒体宣传，就能树立起企业形象4、在企业文化中居于核心地位的是( )(A)企业礼俗(B)企业价值观(C)企业作风(D)规章制度5、海尔总裁张瑞敏曾经说过这样的话。

企业要靠无形资产来盘活有形资产，只有先盘活人，才能盘活资产。

对这句话，准确的理解是( )(A)企业存在着无形资产和有形资产两种形式(B)人是有形资产。

人作为资产通过劳动产生价值(C)人是企业发展的决定性因素(D)企业的无形资产是一种神秘的物质6、员工处理与领导的关系时，正确的做法是( )(A)即使知道领导的决策是错误的，也要不折不扣地执行(B)对于领导交办的任务，要含糊执行(C)如果不同意领导的意见，要敢于说出自己的想法(D)一般不越级汇报工作7、科学发展观指的是( )(A)科学发展，高效发展，健康发展(B)以科学为本，科学、平稳、顺利发展(C)以人为本，全面、协调、可持续发展(D)以人为本，科学、高教、健康发展8、关于职业劳动，正确的说法是( )(A)职业劳动是人们无奈的选择(B)职业劳动是人们谋生的手段(C)职业劳动是市场经济条件下就业竞争加剧的结果(D)职业劳动是人生的全部内涌( 二 ) 多项选择题 ( 第 9～16 题)9、下列言语中，属于职业忌语的是( )(A)“有完没完”(B)“我就这态度”(C)“我解决不了，愿意找谁找谁去”(D)“后边等着去”lO、关于职业责任．正确的说法是( )(A)职业责任属于道德范畴．而不属于法律范畴(B)凡是杜会职业，都有明确的职业责任规定(C)只有明文规定的职业责任．才必须履行(D)职业责任具有一定的强制性11、一般情况下．人的职业理想实现的条件是( )(A)个人内在条件(B)社会需要(C)后天努力程度(D)领导赏识12、诚信的内涵包括( )(A)真实(B)信任(C)不欺骗对方(D)不欺骗自己13、下列做法中，属于不诚实劳动的是( )(A)某员工利用因特网技术成功下载了竞争对手的设计软件(B)某电脑供应商在消费者购买的电脑上安装了盗版的操作软件(C)某员工完成某项工作原计划需要8 天．实际上用了18 天(D)某员工在参考别人软件的基础上．制作丁本公司的财务软件14、从业人员保守企业秘密．正确的做法是( )(A)闲谈莫涉及企业的核心技术(B)制作所谓的假秘密散发出去，迷惑竞争对手(C)向亲朋好友讲述企业内幕时，要控制在很小的范围内(D)企业有危害社会和国家的“秘密” ，要敢于揭露15、关于坚持真理．正确的观念是( )(A)真理往往掌握在少数人手中，要树立相信少数人的理念(B)书本知识往往是错误的．破除本本主义．不再相信书本知识(C)老师的话往往不一定正确．要敢于对老师得出的结论提出质疑(D)树立实践观点．坚持实践是检验真理的唯一规范16、关于节俭，正确的说法是( )(A)节俭纯属个人之事．不适宜作为普遍性的要求(B)节俭是物质短缺时代的特殊要求．在物质产品充裕情况下无须节俭(C)节俭是安邦定目的法宝，因为国家的发展进步时时需要节俭(D)节俭作为一种美德．不应以财富多寡作为评价的前提二、职业道德个人表现部分(第 17～25 题)答题指导：◆该部分均为选择题．每题均有四个备选项，您只能根据自己的实际状况选择其中一个选项作为您的答案。

2011年专业英语四级考试真题及答案2011年专业英语四级考试真题及答案TIME LIMIT: 135 MINPART Ⅰ DICTATION [15 MIN]Listen to the following passage. Altogether the passage will be read to you four times. During the first reading, which will be done at normal speed, listen and try to understand the meaning. For the second and third readings, the passage will be read sentence by sentence, or phrase by phrase, with intervals of 15 seconds. The last reading will be done at normal speed again and during this time you should check your work. You will then be given 2 minutes to check through your work once more. Please write the whole passage on ANSWER SHEET ONE.PART II LISTENING COMPREHENSION [20 MIN]In Sections A, B and C you will hear everything ONCE ONLY Listen carefully and then answer the questions that follow. Mark the best answer to each question on Answer Sheet Two.SECTION A CONVERSATIONSIn this section you will hear several conversations. Listen to the conversations carefully and then answer the questions that follow.Questions 1 to 3 are based on the following conversation. At the end of the conversation, you will be given 15 seconds to answer the questions.Now, listen to the conversation.1. Which of the statements about the auto show is INCORRECT?A. The show will have more stands this year.B. The show will have more visitors this year.C. The number of overseas visitors will be the same this year.D. The number of exhibition days will be the same this year.2. According to the conversation, the price for a stand would include _____.A. a catalogueB. a posterC. two desksD. four chairs3. During the conversation, the man seems to be more interested in _____.A. the size of the showB. the cost of the standC. the basic furnitureD. the visitor numberQuestions 4 to 7 are based on the following conversation. At the end of the conversation, you will be given 20 seconds to answer the questions.Now, listen to the conversation.4. What is Jim interested in?A. Investing in the company's product.B. Buying a new educational computer.C. Joining the computer company.D. Reading the campaign plan.5. The advertisements will be placed in all the following EXCEPT _____.A. family magazinesB. Sunday newspapersC. morning televisionD. teenage magazines6. The advertisements are intended to be seen by _____.A. parents onlyB. children onlyC. school teachersD. whole families7. Linda sounds _____ about the success of the campaign plan.A. confidentB. hesitantC. uncertainD. delighted Questions 8 to 10 are based on the following conversation. At the end of the conversation, you will be given 15 seconds to answer the questions.Now, listen to the conversation.8. John has worked in all the following places EXCEPT _____.A. a book shopB. a paper factoryC. a schoolD. a fast-food restaurant9. From the conversation, we learn that John _____.A. has no interestB. has only one interestC. has two interestsD. has quite a few interests10. Sue Green seems to be more interested in John's experience of ____.A. working in a paper factoryB. working in a youth clubC. looking after his brother and sisterD. looking after his young friendsSECTION B PASSAGESIn this section, you will hear several passages. Listen to thepassages carefully and then answer the questions that follow.Questions 11 to 13 are based on the following passage. At the end of the passage, you will be given 15 seconds to answer the questions.Now, listen to the passage.11. According to the passage, the average age of the fleet of Delta/Northwest is _____.A. 10 yearsB. 14 yearsC. 16 yearsD. 20 years.12. It can be learned from the passage that _____.A. air journeys are quite often far from comfortableB. air travellers usually enjoy luxury during flightC. air travellers usually enjoy upgraded conditionsD. airlines always provide good in-flight entertainment13. Older planes can stay safe for more than 25 years because of the following EXCEPT _____.A. new enginesB. strong materialsC. proper maintenanceD. new interior Questions 14 to 17 are based on the following passage. At the end of the passage, you will be given 20 seconds to answer the questions.Now, listen to the passage.14. Which job will involve supervising workers using dangerous equipment?A. Assistant site manager.B. Carpenter supervisor.C. Assembly supervisor.D. Automobile service station manager.15. Who will also decide on the prices of products and services?A. Airlines' flight service manager.B. Automobile service station manager.C. Assistant site manager.D. Carpenter supervisor.16. Who may also do some of the work he supervises?A. Assistant site manager.B. Airlines' flight service manager.C. Assembly supervisor.D. Carpenter supervisor.17. Which job offers the highest salary?A. Assistant site manager.B. Automobile service station manager.C. Carpenter supervisor.D. Airlines' flight service manager. Questions 18 to 20 are based on the following passage. At the end of the passage, you will be given 15 seconds to answer the questions.Now, listen to the passage.18. Where were the two men filmed?A. In the jewelry shop.B. In the City Mall.C. Near the lorry.D. In the parking lot.19. Witnesses saw the two men _____.A. leave the lorry together.B. leave the lorry without hoods.C. run back to the lorry separately.D. run back to the lorry without hoods.20. Which of the following details is CORRECT?A. The lorry was originally painted white.B. The lorry had no registration plates.C. The shorter man was the passenger.D. The taller man was the driver. SECTION C NEWS BROADCASTIn this section, you will hear several news items. Listen to them carefully and then answer the questions that follow.Questions 21 and 22 are based on the following news. At the end of the news item, you will be given 10 seconds to answer the questions.Now, listen to the news.21. What did NASA's Constellation Programme originally plan to do?A. To set up a moon colony by 2020.B. To send astronauts again to the moon by 2020.C. To continue the current shuttle missions till 2020.D. To create more jobs for NASA till 2020.22. NASA's Constellation Programme would be cancelled mainly because _____.A. there were more important space missions.B. the space agency lacked funding for the programme.C. the current shuttle missions would continue.D. Congress failed to pass President Obama's budget.Questions 23 and 24 are based on the following news. At the end of the news item, you will be given 10 seconds to answer the questions.Now, listen to the news.23. The Russian cargo ship was sinking. What was the direct cause?A. No explanation of the problem.B. Long distance away from land.C. Slow rescue efforts.D. Severe weather.24. Which of the following was NOT mentioned as a possible means of rescue?A. Aircraft.B. Tugboat.C. Nearby cargo ship.D. Vessels at the oil rig.Questions 25 and 26 are based on the following news. At the end of the news item,you will be given 10 seconds to answer the questions.Now, listen to the news.25. Why did the singers meet in Hollywood?A. To raise money for African humanitarian efforts.B. To raise money for Haitian earthquake victims.C. To sing in memory of Michael Jackson.D. To make a recording of the original version of the song.26. Which of the following details about the news is INCORRECT?A. The organizer is one of the co-writers of the first songB. Singers will use the same recording studio as in 1985.C. The recording session is expected to last long.D. Stars from the original version will take part.Questions 27 and 28 are based on the following news. At the end of the news item, you will be given 10 seconds to answer the questions.Now, listen to the news.27. The additional 2 billion dollars will mainly be used to _____.A. upgrade its network capacityB. improve customer servicesC. develop new productsD. market more iPhones28. Where does AT&T face difficulties in particular?A. Nationwide.B. Overseas.C. In large cities.D. In remote towns.Questions 29 and 30 are based on the following news. At the end of the news item, you will be given 10 seconds to answer the questions.Now, listen to the news.29. Where is the presence of security patrols most evident?A. Where matches take place.B. Where protests may take place.C. In downtown Vancouver.D. Around the athletes' village.30. What is this news item mainly about?A. Political protests during the Olympics.B. Security operations during the Olympics.C. Olympics' security forces.D. Security measures in buildings. PART III CLOZE （20个空）[15 MIN]Decide which of the choices given below would best complete the passage if inserted in the corresponding blanks. Mark the best choice for each blank on Answer Sheet Two."Congratulations, Mr. Cooper. It's a girl."Fatherhood is going to have a different meaning and (31) _____ a different response from every man who hears these words.Some feel (32) _____ when they receive the news, (33) _____ others worry, wondering whether they will be good fathers. (34) _____ there are some men who like children and may have had (35) experience with them, others do not particularly (36) _____ children and spend little time with them. Many fathers and mothers have been planning and looking forward to children for some time. (37) _____ other couples, pregnancy was an accident that both husband and wife have (38) _____ willingly or unwillingly.Whatever the (39) _____ to the birth of a child, it is obvious the shift from the role of husband to (40) _____ of a father is a difficult task. (41) _____, unfortunately, few attempts have been made to (42) _____ fathers in this resocialization (43) _____. Although numerous books have been written about mothers, (44) _____ recently has literature focused on the (45) _____ of a father.It is argued that the transition to the father's role, although difficult, is not (46) _____ as great as the transition the wife must(47) _____ to the mother's role. The mother's role seems to requirea complete (48) _____ in daily routine. (49) _____, the father's role is less demanding and (50) _____.31. A. bring down B. bring forth C. bring off D. bring in32. A. emotional B. sentimental C. bewildered D. proud33. A. while B. when C. if D. as34. A. When B. If C. Although D. Yet35. A. considerate B. considerable C. considering D. considered36. A. care about B. care of C. care with D. care for37. A. For B. Of C. From D. Upon38. A. received B. taken C. accepted D. obtained39. A. reply B. reaction C. readiness D. reality40. A. what B. this C. one D. that41 .A. As a result B. For example C. Yet D. Also42. A. educate B. cultivate C. inform D. convert43. A. step B. process C. point D. time44. A./ B. just C. quite D. only45. A. role B. work C. career D. position46. A. a little B. just C. nearly D. almost47. A. take B. make C. carry D. accept48. A. transformation B. realization C. socialization D. reception49. A. In addition B. Above all C. Generally D. However50. A. current B. immediate C. present D. quickPART IV GRAMMAR & VOCABULARY （30道选择题）[15 MIN]There are thirty sentences in this section. Beneath each sentence there are four words or phrases marked A, B, C and D. Choose one word or phrase that best completes the sentence.Mark your answers on Answer Sheet Two.51. My uncle is quite worn out from years of hard work. He is no longer the man _____ he was fifteen years ago.A. whichB. whomC. whoD. that52. Which of the following sentences is a COMMAND?A. Beg your pardon.B. Have a good time.C. Never do that again!D. What noise you are making!53. Which of the following italicized phrases indicates purpose?A. She said it for fun, but others took her seriously.B. For all its effort, the team didn't win the match.C. Linda has worked for the firm for twenty years.D. He set out for Beijing yesterday.54. When you have finished with the book, don't forget to return it to Tim, _____?A. do youB. will youC. don't youD. won't you55. In phrases like freezing cold, burning hot, or soaking wet, the -ING participle is used _____.A. as a commandB. as a conditionC. for concessionD. for emphasis56. Which of the following italicized phrases is INCORRECT?A. The city is now ten times its original size.B. I wish I had two times his strength.C. The seller asked for double the usual price.D. They come here four times every year.57. It is not so much the language _____ the cultural background that makes the book difficult to understand.A. asB. norC. butD. like58. Which of the following italicized parts is used as an object?A. What do you think has happened to her?B. Who do you think the visiting professor is?C. How much do you think he earns every month?D. How quickly would you say he would come?59. The additional work will take _____ weeks.A. the otherB. another twoC. other twoD. the more60. Which of the following italicized parts is a subject clause (主语从句)?A. We are quite certain that we will get there in time.B. He has to face the fact that there will be no pay rise this year.C. She said that she had seen the man earlier that morning.D. It is sheer luck that the miners are still alive after ten days.61. It's getting late. I'd rather you _____ now.A. leftB. leaveC. are leavingD. will leave62. In the sentence "The manager interviewed Jim himself in the morning", the italicized word is used to modify _____.A. the objectB. the verbC. the subjectD. the prepositional phrase63. There is no doubt _____ the couple did the right thing in coming back home earlier than planned.A. whetherB. thatC. whyD. when64. The sentence that expresses OFFER is _____.A. I'll get some drinks. What'll you have?B. Does she need to book a ticket now?C. May I know your name?D. Can you return the book next week?65. Which of the following italicized phrases indicates a subject-predicate relation (主谓关系)?A. Mr. Smith's passport has been issued.B. The visitor's arrival was reported in the news.C. John's travel details have not been finalized.D. The new bookstore sells children's stories.66. Our office has recently _____ to a new computer system.A. alteredB. convertedC. transformedD. modified67. The crowd went _____ as soon as the singer stepped onto the stage.A. wildB. emotionalC. uncontrolledD. unrestricted68. Our school library is _____ closed for repairs.A. ShortlyB. quicklyC. temporarilyD. rapidly69. John is up to his eves in work at the moment. The underlined part means _____.A. very excitedB. very busyC. very tiredD. very efficient70. Victoria bumped into her brother quite by chance in the supermarket. The underlined word means _____.A. riskB. opportunityC. possibilityD. luck71. "Look at those pretty girls' skirts" is _____, because it is not clear whether the girls or the skirts are "pretty".A. ambiguousB. hiddenC. indirectD. indistinct72. House repairs, holidays, school fees and other _____ have reduced his bank balance to almost nothing.A. amountB. paymentC. expensesD. figures73. It was really _____ of you to remember my birthday.A. gratefulB. thoughtfulC. considerableD. generous74. You can go to a travel agency and ask for a holiday _____.A. introductionB. advertisementC. bookD. brochure75. The city government is building more roads to _____.A. accommodateB. receiveC. acceptD. hold76. They've lifted a two-year-long economic _____ on the country.A. enclosureB. restrictionC. blockadeD. prohibition77. Everyone is surprised that she has fallen out with her boy friend. The underlined part means _____.A. leftB. quarreledC. attackedD. defeated78. His plan is carefully prepared and full of details, so it is a very _____ one.A. elaborateB. refinedC. ambitiousD. complex79. The girl's voice was so low that we could ______ hear her.A. seldomB. almostC. onlyD. barely80. She must have been pretty _____ to fall for such an old trick.A. interestedB. gullibleC. enthusiasticD. shrewdPART V READING COMPREHENSION (20道选择题) [25 MIN] In this section there are four passages followed by questions or unfinished statements, each with four suggested answers marked A, B, C and D. Choose the one that you think is the best answer.Mark your answers on Answer Sheet Two.TEXT AWe have a crisis on our hands. You mean global warming? The world economy? No, the decline of reading. People are just not doing it anymore, especially the young. Who's responsible? Actually, it's more like, What is responsible? The Internet, of course, and everything that comes with it – Facebook, Twitter (微博). You can write your own list.There's been a warning about the imminent death of literate civilization for a long time. In the 20th century, first it was the movies, then radio, then television that seemed to spell doom for the written world. None did. Reading survived; in fact it not only survived, it has flourished. The world is more literate than ever before – there are more and more readers, and more and more books.The fact that we often get our reading material online today is not something we should worry over. The electronic and digital revolution of the last two decades has arguably shown the way forward for reading and for writing. Take the arrival of e-bookreaders as an example. Devices like Kindle make reading more convenient and are a lot more environmentally friendly than the traditional paper book.As technology makes new ways of writing possible, new ways of reading are possible. Interconnectivity allows for the possibility of a reading experience that was barely imaginable before. Where traditional books had to make do with photographs and illustrations, an e-book can provide readers with an unlimited number of links: to texts, pictures, and videos. In the future, the way people write novels, history, and philosophy will resemble nothing seen in the past.On the other hand, there is the danger of trivialization. One Twitter group is offering its followers single-sentence-long "digests" of the great novels. War and Peace in a sentence? You must be joking. We should fear the fragmentation of reading. There is the danger that the high-speed connectivity of the Internet will reduce our attention span - that we will be incapable of reading anything of length or which requires deep concentration.In such a fast-changing world, in which reality seems to be remade each day, we need the ability to focus and understand what is happening to us. This has always been the function of literature and we should be careful not to let it disappear. Our society needs to be able to imagine the possibility of someone utterly in tune with modern technology but able to make sense of a dynamic, confusing world.In the 15th century, Johannes Guttenberg's invention of the printing press in Europe had a huge impact on civilization. Once upon a time the physical book was a challenging thing. We should remember this before we assume that technology is outto destroy traditional culture.81. Which of the following paragraphs briefly reviews the historical challenges for reading?A. Paragraph One.B. Paragraph Two.C. Paragraph Three.D. Paragraph Four.82. The following are all cited as advantages of e-books EXCEPT _____.A. multimodal contentB. environmental friendlinessC. convenience for readersD. imaginative design83. Which of the following can best describe how the author feels towardsingle-sentence-long novels?A. IronicB. Worried.C. Sarcastic.D. Doubtful.84. According to the passage, people need knowledge of modern technology and _____ to survive in the fast-changing society.A. good judgmentB. high sensitivityC. good imaginationD. the ability to focus85. What is the main idea of the passage?A. Technology pushes the way forward for reading and writing.B. Interconnectivity is a feature of new reading experience.C. Technology is an opportunity and a challenge for traditional reading.D. Technology offers a greater variety of reading practice.TEXT BI know when the snow melts and the first robins (知更鸟) come to call, when the laughter of children returns to the parks and playgrounds, something wonderful is about to happen.Spring cleaning.I'll admit spring cleaning is a difficult notion for modern families to grasp. T oday's busy families hardly have time to load the dishwasher, much less clean the doormat. Asking the family to spend the weekend collecting winter dog piles from the melting snow in the backyard is like announcing there will be no more Wi-Fi. It interrupts the natural order."Honey, what say we spend the weekend beating the rugs, sorting through the boxes in the basement and painting our bedroom a nice lemony yellow?" I say."Can we at least wait until the NBA matches are over?" my husband answers.But I tell my family, spring cleaning can't wait. The temperature has risen just enough to melt snow but not enough for Little League practice to start. Some flowers are peeking out of the thawing ground, but there is no lawn to seed, nor garden to tend. Newly wakened from our winter's hibernation (冬眠), yet still needing extra blankets at night, we open our windows to the first fresh air floating on the breeze and all of the natural world demanding "Awake and be clean!"Biologists offer a theory about this primal impulse to clean out every drawer and closet in the house at spring's first light,which has to do with melatonin, the sleepytime hormone (激素) our bodies produce when it's dark. When spring's light comes, the melatonin diminishes, and suddenly we are awakened to the dusty, virus-filled house we've been hibernating in for four months.I tell my family about the science and psychology of a good healthy cleaning at spring's arrival. I speak to them about life's greatest rewards waiting in the removal of soap scum from the bathtub, which hasn't been properly cleaned since the first snowfall."I'll do it," says the eldest child, a 21-year-old college student who lives at home. "You will? Wow!" I exclaim.Maybe after all these years, he's finally grasped the concept. Maybe he's expressing his rightful position as eldest child and role model. Or maybe he's going to Floridafor a break in a couple of weeks and he's being nice to me who is the financial-aid officer.No matter. Seeing my adult son willingly cleaning that dirty bathtub gives me hope for the future of his 12-year-old brother who, instead of working, is found to be sleeping in the seat of the window he is supposed to be cleaning."Awake and be clean!" I say.86. According to the passage, "...spring cleaning is a difficult notion for modern families to grasp" means that spring cleaning _____.A. is no longer an easy practice to understand.B. is no longer part of modern family life.C. requires more family members to be involved.D. calls for more complicated skills and knowledge.87. Which of the following is LEAST likely to be included infamily spring cleaning?A. Beating the rugs.B. Cleaning the window.C. Restoring Wi-Fi services.D. Cleaning the backyard.88. Why does the author say “spring cleaning can't wait”?A. Because there will be more activities when it gets warmer.B. Because the air is fresher and the breeze is lighter.C. Because the whole family is full of energy at spring time.D. Because the snow is melting and the ground is thawing.89. Which of the following interpretations of the biologists' theory about melatonin is INCORRECT?A. The production of melatonin in our bodies varies at different times.B. Melatonin is more likely to cause sleepiness in our bodies.C. The reduction of melatonin will cause wakefulness in our bodies.D. The amount of melatonin remains constant in our bodies.90. Which of the following can best sum up the author's overall reaction to her adult son's positive response to spring cleaning?A. Surprised and skeptical.B. Elated and hesitant.C. Relieved and optimistic.D. Optimistic and hesitant.TEXT CThese days lots of young Japanese do omiai, literally, "meet and look." Many of them do so willingly. In today's prosperous and increasingly conservative Japan, the traditional omiai kekkon, or arranged marriage, is thriving.But there is a difference. In the original omiai, the young Japanese couldn't reject the partner chosen by his parents and their middleman. After World War II, many Japanese abandoned the arranged marriage as part of their rush to adopt the more democratic ways of their American conquerors. The Western ren'ai kekkon, or love marriage, became popular; Japanese began picking their own mates by dating and falling in love.But the Western way was often found wanting in an important respect: it didn't necessarily produce a partner of the right economic, social, and educational qualifications. "Today's young people are quite calculating," says Chieko Akiyama,a social commentator.What seems to be happening now is a repetition of a familiar process in the country's history, the "Japanization" of an adopted foreign practice. The Western ideal of marrying for love is accommodated in a new omiai in which both parties are free to reject the match. "Omiai is evolving into a sort of stylized introduction," Mrs. Akiyama says.Many young Japanese now date in their early twenties, but with no thought of marriage. When they reach the age - in the middle twenties for women, the late twenties for men - they increasingly turn to omiai. Some studies suggest that as many as 40 % of marriages each year are omiai kekkon. It's hard to be sure, say those who study the matter, because many Japanese couples, when polled, describe their marriage as a love match even if it was arranged.These days, doing omiai often means going to a computer matching service rather than to a nakodo. The nakodo of tradition was an old woman who knew all the kids in the neighbourhood and went around trying to pair them off byspeaking to their parents;a successful match would bring her a wedding invitation and a gift of money. But Japanese today find it's less awkward to reject a proposed partner if the nakodo is a computer.Japan has about five hundred computer matching services. Some big companies, including Mitsubishi, run one for their employees. At a typical commercial service, an applicant pays $80 to $125 to have his or her personal data stored in the computer for two years and $200 or so more if a marriage results. The stored information includes some obvious items, like education and hobbies, and some not-so-obvious ones, like whether a person is the oldest child. (First sons, and to some extent first daughters, face an obligation of caring for elderly parents.)91. According to the passage, today's young Japanese prefer _____.A. a traditional arranged marriage.B. a new type of arranged marriage.C. a Western love marriage.D. a more Westernized love marriage.92. Which of the following statements is CORRECT?A. A Western love marriage tends to miss some Japanese values.B. Less attention is paid to the partner's qualification in arranged marriages.C. Young Japanese would often calculate their partner's wealth.D. A new arranged marriage is a repetition of the older type.93. According to the passage, the figure 40% (Paragraph Five) is uncertain because _____.A. there has been a big increase in the number of arranged。

决策的形式以及参与的程度。

(A)费德勒权变模型(B)情境领导理论(C)路径一目标理论(D)领导者参与模型4l、在典型的人力资本中，不包括(b )人力资本。

(A)一般型(B)专业型(C)创新型(D)综合型42、员工自我保护机制的特点不包括(b）(A)是一种动态表现(B)大多数是为满足多方面的个人需求(C)增强员工自主自立性(D)压力会使员工做出不同程度的反应43、绩效管理活动的首要和关键环节是（D ）(A)绩效计划(B)绩效诊断(C)绩效沟通(D)绩效考评44、( c )保证了人力资源总规划目标的实现。

(A)费用规划(B)组织规划(C)制度规划(D)战略规划45、( a )组织结构模式只适用于计划经济体制下的企业，必须经过改造才能应用于市场经济下的企业。

(A)职能制(B)矩阵制(C)直线制(D)事业部制46、一般来说，从事正常的日常工作，一个主管可管辖( b )。

(A)10～15人(B)15~20人(c)15~30人(D)15~40人47、( b )是指员工完成本岗位各项任务时应当达到的数量要求和质量标准。

(A)职务(B)任务(C)职责(D)责任48、工作岗位调查的内容不包括（）(A)岗位责任(B)工作强度(c)岗位名称(D)薪酬福利49、岗位写实的原则不包括( d )。

(A)写实人员应积极引导被调查者(B)写实人员应善待被观察者(c)写实人员不可向被调查者施令(D)写实人员一般是上级主管50、( b )是指在制度工作时间内，由于企业的原因造成员工上班但没有从事生产活动的时间。

(A)非生产时间(B)停工时间(C)非工作时间(D)缺勤时间51、劳动定额管理的首要环节和基本前提是( d )。

(A)产量定额(B)工时定额(C)工作定额(D)计划定额52、人力资源管理人员在对工资调整提出建议时，不需要考虑的指标有( c )。

(A)最低工资标准(B)物价指数(C)员工家庭收入(D)工资指导线53、( b )可能导致“招来女婿气走儿子”这种现象的出现。

第三章　培训与开发一、单项选择题（每小题只有一个最恰当的答案）1．培训开发对员工的重要性，不包括（ ）。

[2015年11月四级真题]A．提高员工的综合素质B．改善员工的工作质量C．提高员工的整体素质D．增强员工职业稳定性【答案】C【解析】培训对员工的重要性主要体现在：①可以提高员工的综合素质；②能够改善员工的工作质量；③有利于增强员工职业的稳定性；④可增加员工获得较高收入的机会；⑤能够帮助员工激发自己的潜能。

C项属于培训对企业的作用。

2．（ ）是进入实质性培训工作的第一步。

[2015年11月四级真题]A．教学设计B．选定培训师C．课程设计D．划定课程范围【答案】A【解析】教学设计是进入实质性培训工作的第一步。

这个阶段工作的好坏将直接影响受训人员对培训内容的接受程度。

教学设计是以培训教师为主要执行人所进行的工作。

工作中，企业负责培训管理的部门或负责人，主要是协助培训教师做一些辅助准备工作。

3．有关培训组织管理系统的说法不正确的是（ ）。

[2012年5月四级真题]A．由人力资源管理部门负责，虽有利于企业培训的组织管理，但不利于成本控制B．中心任务是组织协调组成培训体系的其他部门或岗位，共同完成企业培训工作C．就其培训的最终目的而言，与人力资源管理部的中心职能有着密不可分的联系D．是一个以管理为主要职能的部门或者岗位【答案】A【解析】A项，培训的组织管理应由人力资源管理部门负责，或设立一个岗位，或设立一个下属部门，这样既有利于企业培训的组织管理，又有利于成本控制。

4．培训流程图PDCA中的D是指（ ）。

[2016年5月四级真题]A．培训计划B．培训改进C．培训实施D．培训评估【答案】C【解析】一个完整的培训流程可用PDCA循环图来概括：P（plan），即培训计划；D（do），即培训实施；C（check），即培训评估；A（action），即培训改进。

5．（ ）是获得组织支持的重要途径之一。

[2016年5月四级真题]A．培训组织实施C．培训计划设计D．培训效果评估【答案】B【解析】组织中的培训工作必然会影响到组织成员的日常工作和行为，因而培训需求分析的结果应该能够赢得组织人员对培训活动的支持，从而有助于保证培训活动的顺利进行。

2011年11月人力资源和社会保障部国家职业资格全国统一鉴定职业：企业人力资源管理师等级：国家职业资格四级卷册一：职业道德理论知识注意事项：1、考生应首先将自己的姓名、准考证号用等用钢笔、圆珠笔等写在试卷册和答题卡的相应位置上，并用铅笔填涂答题卡上的相应位置处。

2、考生同时应将本页右上角的科目代码填涂在答题卡右上角的相应位置。

3、本试卷册包括职业道德和理论知识两部分：第一部分，1-25 小题，为职业道德试题；第二部分，26-125小题，为理论知识试题。

4、每小题选出答案后，用铅笔将答题卡上对应题目的答案涂黑。

如需改动，用橡皮擦干净后，再选涂其它答案。

所有答案均不得答在试卷上。

5、考试结束时，考生务必将本卷册和答题卡一并交给监考人员。

6、考生应按要求在答题卡上作答，如果不按标准要求进行填涂，则均属作答无效。

地区：__________________________________________姓名：__________________________________________准考证号：__________________________________________第一部分职业道德（第1~25题，共25道题）一、职业道德理论与知识部分答题指导：◆该部分均为选择题，每题均有四个备选项，其中单项选择题只有一个是正确的，多项选择题有两个或两个以上选项是正确的。

◆请根据题意的内容和要求答题，并在答题卡上将所选答案的相应字母涂黑。

◆错选、少选、多选，则该题均不得分。

（一）单项选择题（第1~8题）1、《公民道德建设实施纲要》提出的从业人员应遵循的五项要求是（）。

（A）爱岗敬业、诚实守信、办事公道、服务群众、奉献社会（B）爱国守法、诚实敬业、尊重科学、开拓创新、服务人民（C）爱国为民、忠实集体、尊重科学、热爱劳动、积极创造（D）爱国敬业、诚信敬业、办事公道、持续发展、为民服务2、职业活动内在的道德标准是（）。

2011年5月企业人力资源管理师四级真题（全）第一部分职业道德一、职业道德基础理论与知识部分(第1～1 6题)答题指导：◇该部分均为选择题，每题均有四个备选项，其中单项选择题只有一个选项是正确的，多项选择题有两个或两个以上选项是正确的。

◇请根据题意的内容和要求答题，并在答题卡上将所选答案的相应字母涂黑。

◇错选、少选、多选，则该题均不得分。

(一)单项选择题(第1～8题)1、职业道德是从业人员在职业活动中( )。

(A)必须服从的工作指令(B)应该遵循的行为规范(c)衡量绩效的根本标准(D)自我评价的价值尺度2、从业人员在职业活动中应遵循的内在的道德准则是( )。

(A)真实、谨慎、勤奋(B)忠心、Fi堇、殷勤(c)忠诚、审慎、勤勉(D)诚信、审问、勤快3、与其他职业行为准则相比，职业道德的特征包括( )。

(A)超稳定性(B)适用范围上的无限性(c)表现形式上的单一性(D)一定的强制性4、关于职业道德品质，下列说法中正确的是( )。

(A)具有良好职业道德品质的员工更容易取得职业成功(B)在职业生涯中，职业技能显然比职业道德品质重要得多(c)在职业道德品质修养过程中，环境的影响占据主导地位(D)考察从业人员的职业道德品质，最关键的是看其工作绩效5、在美国学者詹姆斯·H·罗宾斯看来．“敬业”的本质是( )。

(A)绝不朝三暮四，不把工作当作跳板(B)干一行，爱一行，服从安排，不挑肥拣瘦(c)以尊敬、虔诚的心灵对待职业，甚至存有敬畏感(D)心灵的坦荡和安然6、同事问建立信赖关系应该努力做到( )。

(A)开诚布公相处，多批评指正同事的缺点和不足(B)坚持让事实说明一切，遇到误解时少解释、少争论(c)加强同学、老乡间的联系和沟通，形成稳定的信赖关系(D)彼此看重对方，不说同事的坏话7、关于“平等待人”，理解或做法正确的是( )。

(A)服务顾客时，不作任何区别(B)别人如何待我，我就如何待别人(c)多劳多得，少劳少得．不劳动者不得食(D)把尊重人格作为平等待人的核心8、对一般从业人员而言，践行“纪律”的要求是( )。